111 jobs found

Category Manager Manchester £49,000 The Situation Ford and Stanley are currently collaborating with a global company specialising in railway systems. The focus of the company is supplying and maintaining trains, providing technical support, commissioning and testing and operating a manufacturing facility. The Category Manager will take ownership of key categories, drive strategic alignment with international teams, and directly impact business performance and reliability. A vital role that offers the chance to implement creative solutions, and the opportunity to influence processes in a business that values innovation and proactive problem-solving. The Category Manager will be fully responsible for a defined range of categories in the UK market, aligning procurement strategies with the central team in Spain, managing supplier relationships, and supporting local projects. The Opportunity Manage assigned categories (e.g., structure, rubber components, rubber-metal, gearbox, electrical repairs, dumpers, couplers, communication and information equipment). Align category strategies with the central procurement team in Spain. Lead supplier relationship management, including quarterly business reviews, service level agreements, and performance monitoring. Participate in supplier audits and ensure compliance. Collaborate closely with demand planning and project teams to ensure timely delivery of parts and services. Maintain up-to-date reporting on category spend and supplier KPIs. Responsibilities: Compress supplier lead times and ensure reliable, timely delivery of parts. Achieve alignment of UK category strategies with the central procurement team in Spain. Ensure accurate and up-to-date reporting on category spend and supplier KPIs. Essential Criteria CIPS certification (Level 5 preferred) or equivalent. Strong negotiation, contract management, and supplier relationship management experience. Excellent analytical, organisational, and communication skills. Ability to influence senior stakeholders and work cross-functionally. Experience in an engineering-related industry is highly desirable. Salary: £49,000 plus wider company benefits About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership, and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing, and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services permanent and temporary. Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East, and Europe. Ford & Stanley Genius Performance - Performance is always accelerated when good people are coached, inspired, trained and focused in the right way. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.

Group Practice Manager Salary £55-65K Flexibility for Part time or Full time We are proud to be supporting a progressive and values-driven private healthcare organisation in their search for a Group Practice Manager. Job Summary The Group Practice Manager will take overall responsibility for the operational leadership and management of their multi Practices. This is a pivotal role, directly supervising a team that includes 2 Deputies, 4 Site Managers/Leads, an Assistant Service Manager, and other staff as required. You will be accountable for delivering high standards of leadership, operational oversight, and service delivery, while fostering a culture of collaboration, innovation, and continuous improvement. The role offers flexibility and could be part-time depending on the candidate, but it will require adaptability to meet the evolving needs of the business. Key Responsibilities Operational Leadership & Practice Oversight Lead the day-to-day operations of Practices across Coventry, ensuring smooth, efficient, and high-quality service delivery. Foster strong communication channels between practices, staff, service users, and the Alliance to ensure transparency and collaboration. Collaborate with Data Analysts and Practice teams to develop and maintain robust performance reporting tools, providing regular updates on progress, risks, and opportunities to the Head of Operations. Strategic Planning & Performance Management Support the development of clear, measurable objectives and outcomes, implementing corrective actions when needed to ensure continuous improvement. Supervise and mentor the Practice Management team, providing daily guidance and formal supervision to build a high-performing, motivated workforce. Facilitate and lead formal meetings, training sessions, and updates occasionally off-site and outside standard hours to support staff development and service excellence. Team Development & Workforce Planning Delegate responsibilities effectively, ensuring staff receive appropriate support, supervision, and training tailored to their development needs. Monitor workloads, deadlines, and performance across practices, producing insightful reports to inform decision-making. Oversee recruitment, induction, and ongoing development of new staff, contributing to a culture of learning and growth. Quality Assurance & Compliance Drive quality improvement by auditing QOF and Enhanced Services performance to maximise income and service impact. Stay abreast of primary care IT developments, including DoH initiatives like EPRs and disease coding, and ensure timely updates to the management team. Ensure compliance with NHS and statutory obligations, working closely with the Safety & Quality team and CRGPA colleagues to develop and implement new protocols. Culture & Engagement Cultivate a positive, inclusive environment where all team members feel valued and empowered to contribute to practice development. Promote a culture of innovation and continuous improvement, encouraging adaptability and proactive change management. Lead the development and management of the Practice/PCN Patient Participation Group (PPG), ensuring effective recruitment and engagement systems are in place. Service Excellence & Patient Experience Take a strategic approach to enhancing patient services, ensuring alignment with local and national guidelines. Oversee appointment systems, repeat prescribing processes, and patient access strategies to meet demand and improve satisfaction. Maintain robust systems for patient feedback, complaints, and significant event reporting, ensuring learning is shared and acted upon. Collaboration & Stakeholder Engagement Build strong partnerships with internal teams, external stakeholders, PCNs, and Warwick Medical School to enhance service delivery and student experience. Represent the practices within the local PCN, ensuring active participation and alignment with broader healthcare initiatives. Work flexibly across sites and within a matrix-style environment, contributing to a cohesive and integrated service model. Finance & Business Continuity Contribute to budget management and financial oversight, including petty cash coordination with the Finance Team. Ensure timely submission of claims and audits, maintaining accurate records for verification and compliance. Develop and maintain a comprehensive Business Continuity Plan tailored to the needs of Alliance Teaching Practices. Additional Duties Undertake additional responsibilities as requested by the Head of Operations, supporting the evolving needs of the Alliance. Essential Must have wider operational NHS service experience Must have Group Practice Management experience Must be enthusiastic, a great communicator, and have strong values Benefits Excellent NHS Pension NHS Fleet Car Solutions 27 days holiday Enhanced maternity/paternity package Blue Light Discount Card Employee Assistance Programme

UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: UK-Security Check (SC) TRAVEL: Yes, 25% of the Time Define Possible at Northrop Grumman UK At Northrop Grumman UK, our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it's the foundation for your career development and the impact we have within the community. So, what's your possible? Opportunity: Salary: £45,000 - £55,000 This is more than just a job; it's a mission. As a Senior Safety Engineer, you'll have the chance to provide safety assurance on the design, development, and maintenance of cutting-edge infrastructure for naval vessel Platform Management Systems - including both surface ships and submarines. You will play a crucial role in both the development of the product and the provision of support to mission-critical naval operations. Reporting to the Product Safety Manager and as a valued member in the Safety Engineering team. Safety engineering activities including Hazard and Operability Studies (HAZOPs), Functional Failure Analysis (FFA), Fault Tree Analysis (FTA), Failure Mode, Effects and Criticality Analysis (FMECA) and Layer of Protection Analysis (LOPA). Our UK Defence business is a Sovereign software and systems centre of excellence. As well as developing and supporting UK wide and internationally deployed multi-domain command and control systems, our work is critical to the modern backbone of the Royal Navy. We pioneer - with fierce curiosity, dedication, and innovation, we seek to solve the world's most challenging problems. Responsibilities: Report to the Product Safety Manager, under the guidance of Principal Safety Engineers. Undertake safety activities required by the programme. Generate safety requirements for the system to ensure that the customer's safety targets, and derived safety targets can be met by the system design (e.g. random hardware failure probabilities; systematic safety integrity level (SIL) targets for hardware, software and firmware). Deliver safety products and activities on a complex project, supporting project milestones and safety objectives. Supporting safety audits at internal and external design reviews and safety committee meetings. Producing technical documentation to a high standard in accordance with company/customer procedures Undertaking analysis that positively impacts the design decisions and solutions propose by the engineering teams. Supporting the generation of safety arguments to internal and external stakeholders in order to influence their consideration of safety decisions. Working collaboratively within multi-disciplined teams to enhance NGs reputation by generating high quality and well-reasoned outputs. Travelling to customer and sub-contractor sites in the UK, occasionally overseas, as required Benefits: We can offer you a range of flexible and hybrid working options to suit you, including optional compressed working schedule with every other Friday off. Our benefits including private health care, career development opportunities and performance bonuses. For a comprehensive list of benefits, speak to our recruitment team. We are looking for: Relevant work experience in a safety-related engineering environment Understanding and awareness of international and defence standards such as IEC 61508 and Def Stan 00-056 Awareness of safety assurance of COTS PE based systems or high integrity software Ability to understand hardware and software failure modes, causes and effects Experience in safety/reliability analysis techniques: hazard identification and analysis, FMECA, FTA, Functional Failure Analysis Awareness of the tools and techniques used in Risk Assessments and developing ALARP justifications Ability to work in a multi-disciplinary team (e.g. systems, hardware, software and ILS engineers, project management, customer and supplier engineering teams) Master's degree, Degree, HND or HNC in Engineering or Safety Management related discipline Security clearance: You must be able to gain and maintain relevant UK Government security clearance in line with the job role (SC). Our requirement team is on hand to answer any questions and we will guide you through the process: . Why join us? End-to-End Involvement: Be part of a team responsible for the development of control systems products, playing a critical role in ensuring the safety, performance, and compliance of these cutting-edge systems. Innovative Projects: Work on the design and delivery of next-generation infrastructure for naval platforms, contributing to national defence and global security efforts. Diverse Technology Stack: application of safety techniques and arguments on complex IT/OT architecture. Professional Growth: Take advantage of opportunities to grow your skills through training, certification, and experience in the defence sector. Impactful Work: Work in a regulated environment with tangible real-world outcomes, ensuring mission-critical systems are secure, compliant, and ready for deployment on some of the world's most advanced naval platforms. Ready to apply? Yes - Submit your application online. Your application will be reviewed by our team and we will be in touch. Possibly, I'd like to find out more about this role - Reach out to our team for more information and support: . No, I don't think this role is right for me - Our extensive UK growth means we have exciting, new opportunities opening all the time. Speak to our team to discuss your career goals. Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.

National travel required - Lincoln to Plymouth Competitve salary plus Car allowance Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our real estate clients working across a national cleaning contract. The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for client sites within the portfolio. As Client Relationship Manager, you will be responsible for: Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level. Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission. Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks. Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations. Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels Undertaking site visits as required to assess standards and quality audit scores. Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs. As Client Relationship Manager, you will have the following expertise and attributes: Ability to confidently and concisely communicate with Director and MD level clients. Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring. Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals. Commercial analysis and resolution proposing capability Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action. Previous senior management experience within an FM and/or B2B environment. Proven management experience within a national high-value single or multi-contract environment. Proven track record of performance growth within a previous role. A driving licence is required. What we offer you We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get: Employee Ownership You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year Give back to a cause that matters to you Exclusive perks and discounts More than 250 deals available Ongoing training and development From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We re happy to help Please note: Security clearance (DBS) is required for this role.

Job Purpose Responsible for performing various quality tasks within the Company under the instruction of the QHSE Manager whilst working with your colleagues in the quality assurance department to ensure conformance to company and customer procedures, standards, specifications, and quality planning requirements. Key Accountabilities The ability to cover the tasks relating to all aspects of quality assurance with the Company (e.g. Quality planning, monitoring, analysis, and auditing). To compile Quality Plans/Inspection Test Plans for customer and Company designed valves, filters, and dryers in accordance with relevant legislation, Industry standards, customer requirements, and Company internal quality requirements. The ability to provide quality related technical support for all departments within the Company for customer related queries. Involvement in quality related investigations to provide corrective and preventive actions (e.g. 8-D teams and other route cause analysis tasks). To assist in the development of the internal audit processes within the Company, if requested. To provide analysis data of relevant KPIs for performance review meetings, as required by HSQE Manager. To assist in the monitoring of the internal reject (NCR) and supplier reject (GRRN) systems. To support the promotion of continuous improvement processes within the Quality Team for the benefit of the Company (under the supervision of the HSQE Manager). To perform any other duty as reasonably requested by the HSQE Manager to ensure the objectives of the Quality Team and the expectations of the customer are met. What we will offer: At LB Bentley, we offer more than just a salary. You ll be joining a business built on quality and innovation, our people are empowered to bring their whole self to work. We offer a range of additional rewards and benefits including: Salary exchange Company pension scheme (7% Company/5% employee contribution) 25 days holiday per annum plus bank holidays Life Assurance 3x salary Peer-to-peer recognition scheme Early finish Friday Christmas shutdown Bonus Scheme up to £1,500 per annum Equal Opportunities At LB Bentley we are guided by our values in everything we do and recognise that being a diverse and inclusive employer is fundamental to our success. We welcome applications from candidates from all backgrounds and do not discriminate based on disability, age, gender reassignment, marriage or civil partnership status, national origin, pregnancy and maternity status, race, religion or belief, sex, and sexual orientation. Please note that we will review candidates as applications are received, this vacancy may close earlier than the advertised closing date if a suitable candidate is found.

Design Engineer Location: Heathrow H7 (London, UK) Ferrovial Construction is currently recruiting for a Design Engineer to join our Project team in based in London Heathrow. About Ferrovial Construction Ferrovial Construction is the engineering and construction arm of the Ferrovial Group. It is the largest private transport infrastructure operator in the world in terms of capital invested with a workforce of approximately 96,000 employees, and a presence across 15 countries with over 60 years experience. It is a Spanish multinational company operating through 4 divisions: Airports, Highways, Construction and Building subsidiaries. Ferrovial are committed to developing sustainable and innovative solutions, with the aim to create value for society, and for clients, investors and employees. Ferrovial Construction Ltd UK have 7 major Infrastructure projects across the UK; HS2 Enabling works, HS2 Main Works, Silvertown Tunnel (STT), Heathrow (H7), Thames Tideway (TTT), Northern Line Extension (NLE) and Farringdon Station. Ferrovial embraces diversity and inclusion, and we see the value in providing equal opportunities to all employees. We are committed to building an inclusive team from a variety of different backgrounds, perspectives, and skills. About H7, Heathrow Our H7 framework spans from airfield works (taxiways, runways, stands), to civils (roads, demolition works, underground and above ground structures), and MEP packages (services tunnels, lifts, life safety systems, fuel/fire mains). The role The Design engineer will report directly to the Design Manager and will work closely with the Project Manager, and liaise with the Client, Design Consultants and relevant stakeholders in all matters related to Design and Engineering. You will ensure design is delivered on time and on budget, and comply with the required Quality, Health, Safety and Wellbeing and Sustainability standards and requirements. You will also manage the design Contract, including design changes, risk and opportunities. This is an exciting opportunity to use new technologies, tools and software in the construction industry to bring innovation to the project. Key Responsibilities Tendering design packages from project briefs received by the Client understand scope and negotiate offers upstream and downstream. Agree Design Responsibility Matrix with all parties with design input in the project to ensure no gaps or overlaps. Co-ordinate the design team activities to ensure that the project design is completed on budget in line with the cost plan and on time in line with the agreed construction programme. Monitor and track progress of the design, manage any slippages and be the interface with the management team. Actively define and manage design interfaces. Lead the review of the design with the interested parties. Promote, explore, and materialise value engineering opportunities throughout the design process. Work with the procurement team to ensure compliance with financial parameters and assist in defining scopes for subcontracting the different works packages. Be responsible for ensuring the design complies with health, safety, environmental and quality requirements. Work with the Health and Safety, Quality and Environmental teams to support audits to consultants. Liaise with client representatives on the design development as required. Review and agree Consultants monthly Applications for payment. Assist the Design Manager on the management of the design team, giving advice on appropriate resourcing levels, effective performance management, employee development and motivation. Promote company values in all dealing with other employees, clients, subcontractors, and other external contacts. Skills & experience Experience in design coordination roles Strong written and verbal communication skills. Ability to use time productively, maximise efficiency, and meet challenging work goals. Ability to take on additional responsibilities as needed as well as determine and manage priorities with minimal guidance. Proactive approach to incorporate new technologies on site at different stages of the project. Experience of working in cost-conscious environment People management skills Excellent communication skills and ability to interact at a variety of levels. Excellent written and oral English language Experience of working in the construction industry Ferrovial embraces diversity and inclusion, and we see the value in providing equal opportunities to all employees. We are committed to building an inclusive team from a variety of different backgrounds, perspectives, and skills. Please note that this job description does not represent a comprehensive list of activities and employees may be requested to undertake other reasonable duties.

Information Analyst Do you enjoy turning data into clear insights and performance reporting, supported by compelling and engaging narrative? Do you enjoy adapting your presentation style, for different audiences? Are you confident working with colleagues across teams, building relationships, and providing each team with data-driven insights that will help improve decision making? Do you have strong technical skills with tools like Dynamics 365 and Power BI - and the flexibility to move and adopt the most relevant tool? If so, this could be the ideal opportunity for you! This role will suit someone inquisitive, collaborative, and proactive - not just reporting data, but asking what does this mean? and how can this be done better? About the organisation Our client is the independent regulatory body of the Chartered Institute of Legal Executives, authorising and regulating individual legal professionals and law firms. Their mission is to protect consumers, uphold high professional standards, and foster a diverse and effective legal profession. The organisation ensures legal professionals meet rigorous qualification and competence standards, monitor compliance, and take action when necessary. Their values guide everything they do: integrity; excellence; fairness; transparency; efficiency. This is a fantastic opportunity to join the organisation at an exciting time of growth and play a key role in its development! The role We are seeking an Information Analyst to take performance reporting and insight work to the next level. The role exists to support the development of corporate performance management and analysis that informs strategic policy making, business planning, and decision making. It goes beyond producing figures; it is about helping the organisation not only report on what is happening but also explain why it is happening - and what it means. This role offers the opportunity to shape how data and insight are used across the organisation, with real scope to introduce new ideas and approaches. The postholder will be part of a supportive and collaborative environment where their input has a direct impact on strategy and decision making. It is also a chance to contribute to a modern, purposeful organisation that values innovation, insight, and continuous improvement. Key facts This is a full-time, permanent role. Starting salary: £38,000 per annum + benefits, including generous pension contributions (8% employer contributions when the employee contributes 3%), a starting holiday entitlement of 25 days per year plus public holidays, access to healthcare plans and discount schemes, and flexible remote working arrangements. Home-based - you can be based anywhere in the UK. Able to attend occasional in-person events, for which travel/subsistence costs reimbursed e.g. bi-annual employer team building days. Key responsibilities Help shape and maintain a performance framework that supports business planning, risk management, and ongoing monitoring. Analyse data from organisation's regulatory activities, spotting trends and insights, and carrying out ad hoc analysis where issues arise. Work with colleagues and IT to collect, manage, and assure the quality of performance and KPI data, making sure it is reliable, relevant, and cost-effective to gather. Partner with the CEO and managers to create clear, consistent performance reports - explaining results against targets and standards in both written and visual formats. Deliver business performance data to agreed timescales for use in internal reports, the annual Business Plan, annual report, and to meet external audit and regulatory requirements. Track and compare performance trends across the sector and beyond, supporting benchmarking and best practice. Support engagement with consumers and the regulated community by designing and analysing surveys, consultations, and research projects. Contribute to strategic projects through research, analysis, and policy recommendations, representing the organisation externally where required. Provide analytical support to colleagues across the organisation as needed. Ensure all work complies with GDPR and information governance requirements. Person specification Essential: Strong analytical skills, with experience working with databases, spreadsheets, and BI tools (Excel, Power BI, survey tools; Dynamics 365 knowledge is an advantage). Proven experience of reporting against KPIs and corporate performance frameworks, with the ability to interpret both quantitative and qualitative data. Excellent communication skills - able to explain complex data in clear, engaging ways for non-technical audiences. A self-starter who thrives in a smaller organisation, working independently but also as a collaborative partner across teams. Curiosity and creativity - keen to generate insights and recommendations, not just present figures. Desirable: Experience in a regulatory, professional, membership, or public sector organisation. Exposure to research or policy development. Knowledge of benchmarking and stakeholder engagement. Interested? For a confidential conversation with FJWilson Talent please contact us on , or email us at resourcingteam at fjwilson com Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Our privacy policy is available on our website: fjwilson com FJWilson Talent Services is acting as an Employment Agency in relation to this vacancy. FJWilson Talent Services encourages applications from all suitably qualified and eligible candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.

£50,000 £55,000 per annum plus company car Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our main dual service retail clients working across cleaning and security. The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for each shopping centre and retail parks within the portfolio. As Client Relationship Manager, you will be responsible for: Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level. Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission. Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks. Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations. Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels Undertaking site visits as required to assess standards and quality audit scores. Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs. As Client Relationship Manager, you will have the following expertise and attributes: Ability to confidently and concisely communicate with Director and MD level clients. Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring. Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals. Commercial analysis and resolution proposing capability Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action. Previous senior management experience within a prestigious FM/Retail and/or B2B environment. Proven management experience within a national high-value single or multi-contract environment. Proven track record of performance growth within a previous role. A driving licence is required. What we offer you We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get: Employee Ownership You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year Give back to a cause that matters to you Exclusive perks and discounts More than 250 deals available Ongoing training and development From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We re happy to help Please note: Security clearance (DBS) is required for this role.

The role: As a Billing Team Leader, you will have an integral part to play in managing a team of invoice validators, ensuring billing data accuracy and completeness, and that the correct bills are paid on time. Main Duties & Responsibilities: Leadership Lead the Billing team, fostering a high-performance culture. Set goals for the team that align with the Consultancy and wider ZTP goals. Conduct 121s and performance reviews. Coach and develop team members, promoting professional growth and ensuring high performance standards. Support the team with improving accuracy, efficiency and attention to detail. Support in the development and maintenance of training materials. Effectively manage resource allocation, workload distribution, and project assignments to optimise team productivity and client satisfaction. Responsible for escalated queries, or complex validation. Serve as the point of contact for the billing team when the Billing Team Manager is on leave or unavailable. Manage the team to deliver all their KPIs and SLAs. Conduct regular team meetings to communicate updates, resolve issues, and share best practices. Assist the Billing Team Manager in fostering an efficient and collaborative team culture across the whole Billing team. Invoice Validation Oversee the effective obtaining bills from supplier portals, emails, over the phone, and other sources. Project manage the team to work with our suppliers to ensure that all meters are moved onto EDI. Perform accurate and timely validation of both EDI and paper bills for all suppliers and utility types, including gas, electricity, water, heat, MOP, and other commodities. Ensure PDF copy bills are uploaded as required by client. Identify and resolve invoice validation discrepancies with suppliers and see through to resolution. Work with our internal teams to ensure our internal systems are updated with accurate information / data to maintain accuracy Investigate and respond to any internal, client, supplier and third-party queries through to completion. Review and update tasks. Reporting Payment files issued on the agreed day. Updating and issuing of clients reports, in accordance with SLA s. Responsibility for the consistent reporting of missing bills and dispute reports in the agreed format, which are provided to suppliers, internal stakeholders and clients. Support the Billing Team Manager with the regular and consistent internal and external KPI/SLA reporting. Quality Assurance Implement of robust quality assurance measures to ensure consistently high standards of service and product excellence. Conduct quality checks on completed validations to ensure accuracy and compliance with standards. Complete periodic audits of the validation process and implement corrective actions as necessary. Continuous Improvement Drive innovation in the teams processes, leveraging our software. Spot inefficiencies with systems and processes and suggest changes or developments Drive operational efficiency and effectiveness across the team, optimising processes, systems, and resources to maximise productivity and minimise costs. Stay updated with industry developments, to ensure that the ZTP systems and products are being developed to meet our clients requirements. Collaboration, Stakeholder Engagement & Relationship Management Develop and maintain strong relationships with energy suppliers to enable the effective delivery of contracted services. Attend client meetings as required. Work closely with the account management teams to ensure client satisfaction and retention. Collaborate with our internal teams to ensure our internal systems are updated with accurate information / data to maintain accuracy. Work closely with the account management teams to ensure client satisfaction and retention. Collaborate with the Services teams (debt, accruals, recharging) to support in the effective delivery of these ZTP services. Person Specification: First of foremost, we are seeking someone who is driven and proactive, that comes from the Energy Industry and has prevous experience in a team leader position. Experience Required: 3+ years experience in an Energy Consultancy / Bill Validation, including knowledge of bill validation software. Min. 1 years experience leading a team. Essential: Strong understanding of the energy industry. Excellent understanding of the bill validation process, and all elements of a utility bill. Good knowledge of Microsoft packages (Outlook, Teams, Sharepoint, Onenote). Intermediate Excel, such as pivot tables, lookups, concatenate. Desired: Energy brokerage/consultancy experience Advanced excel skills Power BI Skills Required: Excellent leadership and people management skills. Strong analytical and problem-solving abilities. Strong negotiation and contract management skills. Excellent communication and presentation skills, with the ability to explain complex concepts to non-experts. High degree of accuracy and excellent attention to detail. Strong analytical and problem-solving abilities. Build and manage interpersonal relationships at all levels Emotional intelligence Strong communication skills, both written and verbal. Excellent quantitative and analytical skills. Proactive and think outside the box Works well under pressure Critical thinking and problem-solving Strategic thinking Excellent organizational skills, attention to detail and time management Ability to work in a fast-paced and dynamic environment, managing multiple tasks and priorities effectively. Other Characteristics: Personal style that is in line with the ZTP culture, values and behaviours Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business Structured problem solving, analysis & methodical mindset Self-motivated individual with initiative to prioritize workloads and tasks Commercial awareness Patient Creative Manage multiple projects at the same time High degree of independent judgement Resilience and adaptable to change Positive attitude ZTP Company Benefits: Competitive Compensation Package. 25 Days Annual Leave plus UK Public Holidays. Vision Reimbursement. Flu Vaccine Reimbursement. EAP. Nursey & Childcare Salary Sacrifice Scheme. Pension. Family Friendly Policies. Remote Working. Flexible Working Options. We Work Office Membership. Quarterly Team Get Togethers. Recognition Scheme. Referral Scheme. 1 Day Paid for Volunteering to Support Local Community. Home Office Set Up. Learning & Development Opportunities. Career Pathways & Promotion Opportunities.