About Vision Action Vision Action, formally Vision Aid Overseas, is a UK-based charity, with a focus on fighting poverty by transforming access to eye care services in lower- and middle-income countries in Africa. The charity was established in 1985. Our work focuses on the development of services for uncorrected refractive error and primary eye health. Uncorrected refractive error is the world s leading cause of avoidable visual impairment, with an estimated 670 million people affected worldwide. We develop programmes that integrate training, primary eye care, school eye health and facility developments into national and regional eye care plans, seeking always to be responsive to local need. In this way, we help children to learn and adults to earn so that they can provide for their families. Currently, the organisation has programmes operating in Ethiopia, Ghana, Zambia, and Sierra Leone. We need great people to help us on this journey. You do not need to have a public health, eye care or charity sector background to work with us. We need our people to be self-starters, innovators and able to get on and work with people from diverse cultures and backgrounds. Job Purpose Vision Action seeks a highly dynamic individual for a one-year fixed-term contract, with the possibility of an extension. The position is part of the management team, and the post holder will be expected to lead on the financial accounting, management accounting, and budgeting for the organisation as well as taking forward some strategic finance and operations projects as we expand our programmes in existing countries. The individual will also be expected to support the Co-CEOs with administrative, compliance and IT related tasks. The position holder is required to comply with all of Vision Action s policies and procedures, including Vision Action s Safeguarding policy. The successful applicant must have the right to work in the UK. Functions / Key Responsibilities: 1. Finance Maintain a strong control environment, ensuring accounting records are complete and accurate. Financial accounting Prepare annual statutory accounts in accordance with SORP 2015. Prepare for the annual external audit and host auditors ensuring the audit process runs smoothly. This includes supporting Vision Action s country offices in hosting their respective audits. Ensure annual statutory accounts are finalised and submitted to Companies House and the Charity Commission by the appropriate deadlines. Management accounting Coordinate the month-end process with the Finance Officer (UK) and Programme Finance Lead, and review transaction postings. Prepare monthly management accounts with cash flow forecasts, modifying the format as needed to suit the preferences of senior management and the Board of Trustees. Prepare the annual organisational budget and mid-year reforecast. Improve existing budget templates to enable straightforward and transparent budgeting for donors. Support to country offices Collaborate with the Programme Finance Lead on a monthly basis to reconcile intercompany accounts, ensuring that reconciling items are cleared promptly. Support country office teams in fulfilling any reporting and financial compliance requirements. Conduct internal process reviews (internal audits) of country offices where required. Review the bi-weekly payment runs for the UK office and the monthly country office fund requests, ensuring cash flow planning is in place for these payments. Ensure asset registers are maintained appropriately. 2. Administration Support staff in conducting procurement in line with Vision Action s procurement policy. Assist with preparation for quarterly Board meetings. Support office management tasks. 3. Other Review and develop existing policies and procedures (e.g. the Finance Manual). Conduct staff training on relevant policies and procedures. Any other task reasonably requested by your line manager. Person Specification Competencies Essential Delivering Results: Dynamic self-starter able to work independently within a small entrepreneurial team. Process improvements: Continual review financial processes and identifying areas for improvement. Time Management: Ability to work under pressure and meet tight deadlines. Collaborative: Able to work closely within a small team in the UK and overseas. Cultural Sensitivity: Adaptable and sensitive to working patterns and styles in diverse cultural contexts. Accuracy: Excellent attention to detail and a high level of accuracy. Leadership and Management: Lead by example and support colleagues. Qualifications and experience Essential CCAB fully qualified accountant or finalist, proficient at using MS Office (Advanced Excel) Minimum of 5 years relevant experience in a finance role. Preparation of financial accounts. Preparation of financial information for senior leadership. Preparation of information for and hosting of external auditors. Organisational budgeting. Budgeting for and reporting to donors. Setting up reporting systems to ensure accurate and transparent financial reporting to donors. Establishing financial controls and systems. Using accounting packages. Fluency in spoken and written English. Right to work in the UK. Desirable Experience of working in an international charity. Preparing charity accounts in accordance with SORP 2015. Preparing financial information for Board members. Involvement in a financial systems upgrade. Conducting internal audits. Using QuickBooks. Experience of working in international development.
Sep 04, 2025
Full time
About Vision Action Vision Action, formally Vision Aid Overseas, is a UK-based charity, with a focus on fighting poverty by transforming access to eye care services in lower- and middle-income countries in Africa. The charity was established in 1985. Our work focuses on the development of services for uncorrected refractive error and primary eye health. Uncorrected refractive error is the world s leading cause of avoidable visual impairment, with an estimated 670 million people affected worldwide. We develop programmes that integrate training, primary eye care, school eye health and facility developments into national and regional eye care plans, seeking always to be responsive to local need. In this way, we help children to learn and adults to earn so that they can provide for their families. Currently, the organisation has programmes operating in Ethiopia, Ghana, Zambia, and Sierra Leone. We need great people to help us on this journey. You do not need to have a public health, eye care or charity sector background to work with us. We need our people to be self-starters, innovators and able to get on and work with people from diverse cultures and backgrounds. Job Purpose Vision Action seeks a highly dynamic individual for a one-year fixed-term contract, with the possibility of an extension. The position is part of the management team, and the post holder will be expected to lead on the financial accounting, management accounting, and budgeting for the organisation as well as taking forward some strategic finance and operations projects as we expand our programmes in existing countries. The individual will also be expected to support the Co-CEOs with administrative, compliance and IT related tasks. The position holder is required to comply with all of Vision Action s policies and procedures, including Vision Action s Safeguarding policy. The successful applicant must have the right to work in the UK. Functions / Key Responsibilities: 1. Finance Maintain a strong control environment, ensuring accounting records are complete and accurate. Financial accounting Prepare annual statutory accounts in accordance with SORP 2015. Prepare for the annual external audit and host auditors ensuring the audit process runs smoothly. This includes supporting Vision Action s country offices in hosting their respective audits. Ensure annual statutory accounts are finalised and submitted to Companies House and the Charity Commission by the appropriate deadlines. Management accounting Coordinate the month-end process with the Finance Officer (UK) and Programme Finance Lead, and review transaction postings. Prepare monthly management accounts with cash flow forecasts, modifying the format as needed to suit the preferences of senior management and the Board of Trustees. Prepare the annual organisational budget and mid-year reforecast. Improve existing budget templates to enable straightforward and transparent budgeting for donors. Support to country offices Collaborate with the Programme Finance Lead on a monthly basis to reconcile intercompany accounts, ensuring that reconciling items are cleared promptly. Support country office teams in fulfilling any reporting and financial compliance requirements. Conduct internal process reviews (internal audits) of country offices where required. Review the bi-weekly payment runs for the UK office and the monthly country office fund requests, ensuring cash flow planning is in place for these payments. Ensure asset registers are maintained appropriately. 2. Administration Support staff in conducting procurement in line with Vision Action s procurement policy. Assist with preparation for quarterly Board meetings. Support office management tasks. 3. Other Review and develop existing policies and procedures (e.g. the Finance Manual). Conduct staff training on relevant policies and procedures. Any other task reasonably requested by your line manager. Person Specification Competencies Essential Delivering Results: Dynamic self-starter able to work independently within a small entrepreneurial team. Process improvements: Continual review financial processes and identifying areas for improvement. Time Management: Ability to work under pressure and meet tight deadlines. Collaborative: Able to work closely within a small team in the UK and overseas. Cultural Sensitivity: Adaptable and sensitive to working patterns and styles in diverse cultural contexts. Accuracy: Excellent attention to detail and a high level of accuracy. Leadership and Management: Lead by example and support colleagues. Qualifications and experience Essential CCAB fully qualified accountant or finalist, proficient at using MS Office (Advanced Excel) Minimum of 5 years relevant experience in a finance role. Preparation of financial accounts. Preparation of financial information for senior leadership. Preparation of information for and hosting of external auditors. Organisational budgeting. Budgeting for and reporting to donors. Setting up reporting systems to ensure accurate and transparent financial reporting to donors. Establishing financial controls and systems. Using accounting packages. Fluency in spoken and written English. Right to work in the UK. Desirable Experience of working in an international charity. Preparing charity accounts in accordance with SORP 2015. Preparing financial information for Board members. Involvement in a financial systems upgrade. Conducting internal audits. Using QuickBooks. Experience of working in international development.
Operations Manager - Lead with Purpose At Wilderness Way, we're growing and evolving, and we're on the hunt for an exceptional Operations Manager to join our team. If you're a dynamic leader with a passion for delivering outstanding care and empowering teams, this is your opportunity to shape the future of children's residential care. As an Operations Manager, you'll play a pivotal role in overseeing one of our cluster of children's homes, working closely with our Regional Director and leading a team of Registered Service Managers. This isn't just about meeting objectives; it's about creating a legacy of care that transforms lives. What You'll Do: Inspire Leadership: Mentor and support your team of Registered Managers, driving exceptional care and positive outcomes for children. Deliver Excellence: Ensure outstanding care is consistently provided while meeting financial and operational goals. Collaborate: Work directly with our Commissioning and Placements Partners and external agencies to tailor care to each child's needs. Empower Teams: Promote our Mission, Vision and Values, coaching managers to achieve their best while maintaining a child-first focus. Drive Performance: Use data to monitor and report on service success, identifying opportunities for continuous improvement. Why Join Us? Salary: Up to £68,120 (discussed based on experience and qualifications). Annual Leave: 35 days, with extra days for continuous service at 2 and 5 years. Flexibility: 40-hour workweek (Monday to Friday, 9am-5pm) with the occasional need for flexibility. Health & Wellbeing: Private Medical Insurance, Medicash plan, 24/7 GP access, cashback on optical/dental treatments, and gym discounts. Recognition & Rewards: Bonuses for referrals (£1,000 per successful referral) and monthly Wilderness Heroes awards. Financial Security: Pension contributions and life assurance (2x salary). Discounts: High street savings, leisure perks, and tailored local discounts. A Culture of Growth: Opportunities to develop through coaching, industry-recognised qualifications, and career progression pathways. Be part of an innovative organisation, leading in therapeutic and assessment-based residential care. A workplace driven by Collaboration, Adaptability, Respect, and Empathy-where your voice matters. What We're looking for: Experience: At least 6 years working with children with challenging behaviours in residential settings, and 4 years in leadership. Qualifications: Level 5 Diploma in Leadership for Health and Social Care and Children & Young People's Services. Regulatory Expertise: Strong knowledge of Ofsted, safeguarding, and child protection legislation. Operational Excellence: Proven ability to manage budgets, implement policies, and meet organisational goals. Leadership Skills: A collaborative, inspiring approach to coaching and mentoring your team. Commitment to Children: Passionate about making a difference, with a child-focused, problem-solving mindset. Flexibility & Mobility: A full UK driving licence and the ability to travel across our services. Click 'Apply Now' to register your details or contact us at . We'll guide you through our simple application process. All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland as we follow safer recruitment processes. Proof of identity will also be required. We are an equal opportunities employer.
Sep 04, 2025
Full time
Operations Manager - Lead with Purpose At Wilderness Way, we're growing and evolving, and we're on the hunt for an exceptional Operations Manager to join our team. If you're a dynamic leader with a passion for delivering outstanding care and empowering teams, this is your opportunity to shape the future of children's residential care. As an Operations Manager, you'll play a pivotal role in overseeing one of our cluster of children's homes, working closely with our Regional Director and leading a team of Registered Service Managers. This isn't just about meeting objectives; it's about creating a legacy of care that transforms lives. What You'll Do: Inspire Leadership: Mentor and support your team of Registered Managers, driving exceptional care and positive outcomes for children. Deliver Excellence: Ensure outstanding care is consistently provided while meeting financial and operational goals. Collaborate: Work directly with our Commissioning and Placements Partners and external agencies to tailor care to each child's needs. Empower Teams: Promote our Mission, Vision and Values, coaching managers to achieve their best while maintaining a child-first focus. Drive Performance: Use data to monitor and report on service success, identifying opportunities for continuous improvement. Why Join Us? Salary: Up to £68,120 (discussed based on experience and qualifications). Annual Leave: 35 days, with extra days for continuous service at 2 and 5 years. Flexibility: 40-hour workweek (Monday to Friday, 9am-5pm) with the occasional need for flexibility. Health & Wellbeing: Private Medical Insurance, Medicash plan, 24/7 GP access, cashback on optical/dental treatments, and gym discounts. Recognition & Rewards: Bonuses for referrals (£1,000 per successful referral) and monthly Wilderness Heroes awards. Financial Security: Pension contributions and life assurance (2x salary). Discounts: High street savings, leisure perks, and tailored local discounts. A Culture of Growth: Opportunities to develop through coaching, industry-recognised qualifications, and career progression pathways. Be part of an innovative organisation, leading in therapeutic and assessment-based residential care. A workplace driven by Collaboration, Adaptability, Respect, and Empathy-where your voice matters. What We're looking for: Experience: At least 6 years working with children with challenging behaviours in residential settings, and 4 years in leadership. Qualifications: Level 5 Diploma in Leadership for Health and Social Care and Children & Young People's Services. Regulatory Expertise: Strong knowledge of Ofsted, safeguarding, and child protection legislation. Operational Excellence: Proven ability to manage budgets, implement policies, and meet organisational goals. Leadership Skills: A collaborative, inspiring approach to coaching and mentoring your team. Commitment to Children: Passionate about making a difference, with a child-focused, problem-solving mindset. Flexibility & Mobility: A full UK driving licence and the ability to travel across our services. Click 'Apply Now' to register your details or contact us at . We'll guide you through our simple application process. All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland as we follow safer recruitment processes. Proof of identity will also be required. We are an equal opportunities employer.
Site Manager - Construction (Gloucestershire, Worcestershire, Herefordshire & Warwickshire) We are currently recruiting an experienced Site Manager to join a leading regional contractor, delivering a diverse range of construction projects across Worcestershire, Herefordshire and Warwickshire. This is a fantastic opportunity to join a well-established main contractor with a strong reputation for quality, safety, and innovation. You'll play a key role in the successful delivery of projects, ensuring they are completed on time, within budget, and to the highest standards. Key Responsibilities: Manage day-to-day site operations across a range of projects. Ensure health, safety and environmental standards are maintained at all times. Oversee subcontractors, suppliers and site teams to ensure smooth delivery. Monitor project progress, quality and compliance with specifications. Maintain effective communication with project managers, stakeholders and clients. Typical Projects: Hospitals and healthcare facilities Universities and educational buildings Schools (primary, secondary and higher education) Public buildings including leisure centres and libraries Community and civic projects What We're Looking For: Proven experience as a Site Manager within the construction industry. Strong knowledge of health & safety, CDM regulations and site management processes. Excellent organisational and leadership skills. Ability to build strong working relationships with clients, colleagues and subcontractors. Relevant qualifications (e.g. SMSTS, CSCS, First Aid). What's On Offer: Competitive salary and benefits package. Opportunity to work on varied, high-quality projects across the region. Long-term career prospects with a respected and forward-thinking contractor. If you're a motivated Site Manager looking for your next challenge, we'd love to hear from you. Contact David Lane on (phone number removed) or (url removed) to discuss this opportunity in more detail.
Sep 04, 2025
Full time
Site Manager - Construction (Gloucestershire, Worcestershire, Herefordshire & Warwickshire) We are currently recruiting an experienced Site Manager to join a leading regional contractor, delivering a diverse range of construction projects across Worcestershire, Herefordshire and Warwickshire. This is a fantastic opportunity to join a well-established main contractor with a strong reputation for quality, safety, and innovation. You'll play a key role in the successful delivery of projects, ensuring they are completed on time, within budget, and to the highest standards. Key Responsibilities: Manage day-to-day site operations across a range of projects. Ensure health, safety and environmental standards are maintained at all times. Oversee subcontractors, suppliers and site teams to ensure smooth delivery. Monitor project progress, quality and compliance with specifications. Maintain effective communication with project managers, stakeholders and clients. Typical Projects: Hospitals and healthcare facilities Universities and educational buildings Schools (primary, secondary and higher education) Public buildings including leisure centres and libraries Community and civic projects What We're Looking For: Proven experience as a Site Manager within the construction industry. Strong knowledge of health & safety, CDM regulations and site management processes. Excellent organisational and leadership skills. Ability to build strong working relationships with clients, colleagues and subcontractors. Relevant qualifications (e.g. SMSTS, CSCS, First Aid). What's On Offer: Competitive salary and benefits package. Opportunity to work on varied, high-quality projects across the region. Long-term career prospects with a respected and forward-thinking contractor. If you're a motivated Site Manager looking for your next challenge, we'd love to hear from you. Contact David Lane on (phone number removed) or (url removed) to discuss this opportunity in more detail.
Position: Quality Assurance Specialist Department: Environmental, Health, Safety & Security (EHSS) - Programmes & Strategy Reports to: EHSS Leadership Location: London Heathrow Travel Requirement: Up to 75% (including nights, weekends, and holidays) Position Summary The Quality Assurance Specialist plays a key role within Unifi's EHSS Programmes & Strategy team, supporting continuous improvement and compliance across safety and operational procedures. This position focuses on evaluating risks, conducting field assessments, and ensuring alignment with both internal policies and external regulatory standards. The successful candidate will help enhance Unifi's Safety Management System (SMS) and support station-level engagement through structured audits and corrective action planning. Key Responsibilities Collaborate with operations, compliance, and safety teams to implement tools, procedures, and processes supporting a robust company-wide Safety Management System. Lead and manage Unifi's internal safety audit programme to ensure operational compliance with both company and regulatory requirements. Evaluate the effectiveness of current procedures and audit findings in reducing safety incidents; recommend and implement improvements as necessary. Conduct field audits and assessments to identify compliance gaps and root causes, propose and track corrective actions. Perform regular site visits to Unifi and customer stations to assess safety practices, coach staff, and promote a proactive safety culture. Collect feedback from local and regional leadership to improve the design and effectiveness of safety programmes. Develop and communicate impactful, scalable corrective actions to support compliance and continuous improvement across the organisation. Required Qualifications & Skills Bachelor's degree in Environmental Health & Safety, Engineering, Aviation Safety, or a related discipline; or 3-6 years of relevant experience in EHSS programme management or operational safety leadership. Ability to independently conduct field audits and summarise findings for leadership review and continuous improvement efforts. Strong analytical and problem-solving skills with the ability to influence cross-functional teams. Excellent technical and business writing skills. Proficient in Microsoft Office 365 (including Word, PowerPoint, SharePoint, Sway), with advanced Excel skills for data management. Preferred Qualifications Experience in airline/aviation operations, especially involving safety or quality assurance programmes. Proficiency with data visualisation tools such as Power BI, Tableau, or Spotfire. Familiarity with digital safety management systems (e.g., Gensuite or similar platforms). Work environment: Office Environment: Standard office conditions with regular multitasking and deadline-driven responsibilities. Field Conditions: Frequent outdoor work in varying weather (rain, heat, cold, etc.) and near aircraft operations, including exposure to fumes, noise, and moving machinery (e.g., jet engines, propellers). Work Schedule: Flexibility required to work varied hours, including nights, weekends, and public holidays, based on operational needs.
Sep 04, 2025
Full time
Position: Quality Assurance Specialist Department: Environmental, Health, Safety & Security (EHSS) - Programmes & Strategy Reports to: EHSS Leadership Location: London Heathrow Travel Requirement: Up to 75% (including nights, weekends, and holidays) Position Summary The Quality Assurance Specialist plays a key role within Unifi's EHSS Programmes & Strategy team, supporting continuous improvement and compliance across safety and operational procedures. This position focuses on evaluating risks, conducting field assessments, and ensuring alignment with both internal policies and external regulatory standards. The successful candidate will help enhance Unifi's Safety Management System (SMS) and support station-level engagement through structured audits and corrective action planning. Key Responsibilities Collaborate with operations, compliance, and safety teams to implement tools, procedures, and processes supporting a robust company-wide Safety Management System. Lead and manage Unifi's internal safety audit programme to ensure operational compliance with both company and regulatory requirements. Evaluate the effectiveness of current procedures and audit findings in reducing safety incidents; recommend and implement improvements as necessary. Conduct field audits and assessments to identify compliance gaps and root causes, propose and track corrective actions. Perform regular site visits to Unifi and customer stations to assess safety practices, coach staff, and promote a proactive safety culture. Collect feedback from local and regional leadership to improve the design and effectiveness of safety programmes. Develop and communicate impactful, scalable corrective actions to support compliance and continuous improvement across the organisation. Required Qualifications & Skills Bachelor's degree in Environmental Health & Safety, Engineering, Aviation Safety, or a related discipline; or 3-6 years of relevant experience in EHSS programme management or operational safety leadership. Ability to independently conduct field audits and summarise findings for leadership review and continuous improvement efforts. Strong analytical and problem-solving skills with the ability to influence cross-functional teams. Excellent technical and business writing skills. Proficient in Microsoft Office 365 (including Word, PowerPoint, SharePoint, Sway), with advanced Excel skills for data management. Preferred Qualifications Experience in airline/aviation operations, especially involving safety or quality assurance programmes. Proficiency with data visualisation tools such as Power BI, Tableau, or Spotfire. Familiarity with digital safety management systems (e.g., Gensuite or similar platforms). Work environment: Office Environment: Standard office conditions with regular multitasking and deadline-driven responsibilities. Field Conditions: Frequent outdoor work in varying weather (rain, heat, cold, etc.) and near aircraft operations, including exposure to fumes, noise, and moving machinery (e.g., jet engines, propellers). Work Schedule: Flexibility required to work varied hours, including nights, weekends, and public holidays, based on operational needs.
Project Development Manager - Southern England Location : Home based in the South of England with frequent travel required to RSPB reserves and other sites for meetings Contract : Permanent Hours : Full Time, 37.5 hours per week Salary : £43,095.00 - £46,264.00 Per Annum Benefits : Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave Do you have the passion, skills, and experience to help develop and deliver complex nature conservation and infrastructure projects in the South of England? We re looking for someone who is well-organised, solutions-focused, and can adapt their skills to the development and delivery of a diverse range of projects. We have an exciting opportunity for a dynamic, skilled and passionate Project Development Manager to join our England Project Management team, working primarily in the South of England. The England Project Management Team manage all sorts of projects, from species recovery at a landscape scale to infrastructure repairs and commercial developments. Each day as a Project Development Manager is different. You might find yourself chairing a project team meeting one day, visiting a construction site the next, and negotiating with contractors the day after that. As a Project Development Manager, you will directly manage some of the most ambitious and complex projects within the RSPB. At the same time, you will work closely with the Operations Director and Area Managers in the Southern region to develop a pipeline of projects across the South, and make sure they re being well-managed. Our project teams include colleagues from a range of disciplines as well as external consultants and suppliers. You ll need to be able to build relationships across internal and external stakeholders and motivate others to get things done to keep projects progressing smoothly. Key activities will include: Develop and manage one or more complex projects at any one time. To include budget management, stakeholder management, risk management, contractor procurement and other tasks as required. Lead and motivate project teams to achieve project success by focusing on a common goal. Develop and oversee a pipeline of projects that contribute to delivery against strategic priorities, working with regional/country management teams. Provide support & advice to the regional /country management team to enable them to use the PMF effectively to deliver strategic priorities and successful projects (including ensuring project assurance is in place). Line management of more junior project management team members. Provide advice and support to colleagues on project management best practice, helping to build overall project management capability across England. Be an advocate for Cora, the RSPB s on-line project management system. Undertake project reviews as commissioned by the management team/other stakeholders including other regions & countries to ensure lessons are learned, best practice shared, and capability increased. Essential skills, knowledge and experience: Proven project management skills relating to planning and managing complex projects, managing risks/costs/time and leading multidisciplinary project teams. Ability to influence others, communicate effectively, build collaborative relationships and represent the organisation. Knowledge of project management methodologies and approaches, with the ability to support more junior colleagues in this area. Ability to work under pressure and adapt to changing circumstances. Demonstrable experience of developing and working in partnership to achieve shared outcomes. Ability to solve issues quickly, efficiently and creatively. Cost and budget management. Impressive time management and organisational skills. A tangible passion for the planet. Desirable skills, knowledge and experience: Project or Programme Management Qualification (APMPMQ, Prince 2, MSP). Experience of relevant projects such as habitat creation/restoration, building renovations (particularly visitor facilities), multi-partner projects, community engagement. Line management experience. Closing date: 23:59, Sun, 5th Oct 2025 We are looking to conduct interviews for this position from October 2025. Interested? If you would like to find out more, please click the apply button. You will be directed to our recruitment partner's website to complete your application for this position. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application. No agencies please.
Sep 04, 2025
Full time
Project Development Manager - Southern England Location : Home based in the South of England with frequent travel required to RSPB reserves and other sites for meetings Contract : Permanent Hours : Full Time, 37.5 hours per week Salary : £43,095.00 - £46,264.00 Per Annum Benefits : Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave Do you have the passion, skills, and experience to help develop and deliver complex nature conservation and infrastructure projects in the South of England? We re looking for someone who is well-organised, solutions-focused, and can adapt their skills to the development and delivery of a diverse range of projects. We have an exciting opportunity for a dynamic, skilled and passionate Project Development Manager to join our England Project Management team, working primarily in the South of England. The England Project Management Team manage all sorts of projects, from species recovery at a landscape scale to infrastructure repairs and commercial developments. Each day as a Project Development Manager is different. You might find yourself chairing a project team meeting one day, visiting a construction site the next, and negotiating with contractors the day after that. As a Project Development Manager, you will directly manage some of the most ambitious and complex projects within the RSPB. At the same time, you will work closely with the Operations Director and Area Managers in the Southern region to develop a pipeline of projects across the South, and make sure they re being well-managed. Our project teams include colleagues from a range of disciplines as well as external consultants and suppliers. You ll need to be able to build relationships across internal and external stakeholders and motivate others to get things done to keep projects progressing smoothly. Key activities will include: Develop and manage one or more complex projects at any one time. To include budget management, stakeholder management, risk management, contractor procurement and other tasks as required. Lead and motivate project teams to achieve project success by focusing on a common goal. Develop and oversee a pipeline of projects that contribute to delivery against strategic priorities, working with regional/country management teams. Provide support & advice to the regional /country management team to enable them to use the PMF effectively to deliver strategic priorities and successful projects (including ensuring project assurance is in place). Line management of more junior project management team members. Provide advice and support to colleagues on project management best practice, helping to build overall project management capability across England. Be an advocate for Cora, the RSPB s on-line project management system. Undertake project reviews as commissioned by the management team/other stakeholders including other regions & countries to ensure lessons are learned, best practice shared, and capability increased. Essential skills, knowledge and experience: Proven project management skills relating to planning and managing complex projects, managing risks/costs/time and leading multidisciplinary project teams. Ability to influence others, communicate effectively, build collaborative relationships and represent the organisation. Knowledge of project management methodologies and approaches, with the ability to support more junior colleagues in this area. Ability to work under pressure and adapt to changing circumstances. Demonstrable experience of developing and working in partnership to achieve shared outcomes. Ability to solve issues quickly, efficiently and creatively. Cost and budget management. Impressive time management and organisational skills. A tangible passion for the planet. Desirable skills, knowledge and experience: Project or Programme Management Qualification (APMPMQ, Prince 2, MSP). Experience of relevant projects such as habitat creation/restoration, building renovations (particularly visitor facilities), multi-partner projects, community engagement. Line management experience. Closing date: 23:59, Sun, 5th Oct 2025 We are looking to conduct interviews for this position from October 2025. Interested? If you would like to find out more, please click the apply button. You will be directed to our recruitment partner's website to complete your application for this position. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application. No agencies please.
Assistant Buyer - Construction experience - Walsall The Role As an assistant buyer, you will be responsible for providing our nationwide delivery teams with a company-compliant professional material supply service whilst working with and supporting other business needs. You will be communicating with internal business units, external suppliers, trade bodies and associations to achieve the best value on goods and services whilst being mindful of where materials are coming from within the supply chain, and ensuring the company continues to source ethically and sustainably. The successful candidate will be joining a team which is at the forefront of developing the company's Social Impact and Sustainability objectives, giving you a great opportunity to play a key role in enforcing those goals. Key Responsibilities: Buying Tasks Procuring construction materials and related services across all operational sectors. Carrying out supplier selection, evaluating quotations, and negotiating prices and logistics. Proactively identifying market trends, product and industry developments and supply chain innovations through the engagement of external partners, leading as directed by the Procurement Manager on any specific commodity or category. Providing commercial assistance on the contracts you are procuring for. Liaising with sites and supply chain partners, developing relationships to ensure a planned "right-first-time" service is provided regarding safety, quality, programme, commercial aspects, and overall best value. Working with and supporting internal business needs regarding commercial and product awareness at all stages of the construction process, ensuring that we jointly deliver major programme requirements. Ensuring continuous communication with other team members to review contract progress and address associated issues immediately. Maintaining full knowledge and understanding of purchasing strategy and processes to ensure a professional and auditable procurement contract is in place. Accountabilities Operating within financial governance levels Managing work priorities and maximising efficiencies Maintaining positive supplier relationships Adherence to procurement procedures Administrative responsibilities Maintenance and upkeep of order and supply chain records utilising the company's purchase order system and procedures. Providing reports, data, and other material identified by the Procurement Manager relating to the department and whole business requirements, including KPIs. Submitting detailed analysis to procurement and project teams for approval in line with governance. Key measures & targets: To provide evidence of best value regarding procurement, which may include commercial betterment, quality, and efficiency. To evidence supply chain engagement, including performance management under company objectives. Key relationships: Procurement Manager / Supply Chain Manager / Senior Buyer / External Hire Desk Manager, and all levels of procurement personnel in both the central and regional teams All internal departments, including site operations, HSEQ, estimating, accounts and business development. External supply chain partners Essential Relevant experience in a similar role, ideally within the Rail or construction/engineering industry Experienced negotiator, with the ability to establish long-term relationships and an engaged, collaborative supply chain Demonstrable commercial awareness, with the ability to control and monitor budgets Finely tuned communication skills regarding engaging with external and internal parties, including a confident and professional telephone manner Excellent computer literacy with experience using Microsoft Office packages In-house purchasing systems. Ability to cope with a demanding, fast-paced environment, ensuring deadlines are met Ability to make decisions using own initiative and work as part of a team Desireable CIPS qualification or working towards CIPS Relevant degree or equivalent/or qualified by experience (QBE) A full UK driving licence
Sep 04, 2025
Full time
Assistant Buyer - Construction experience - Walsall The Role As an assistant buyer, you will be responsible for providing our nationwide delivery teams with a company-compliant professional material supply service whilst working with and supporting other business needs. You will be communicating with internal business units, external suppliers, trade bodies and associations to achieve the best value on goods and services whilst being mindful of where materials are coming from within the supply chain, and ensuring the company continues to source ethically and sustainably. The successful candidate will be joining a team which is at the forefront of developing the company's Social Impact and Sustainability objectives, giving you a great opportunity to play a key role in enforcing those goals. Key Responsibilities: Buying Tasks Procuring construction materials and related services across all operational sectors. Carrying out supplier selection, evaluating quotations, and negotiating prices and logistics. Proactively identifying market trends, product and industry developments and supply chain innovations through the engagement of external partners, leading as directed by the Procurement Manager on any specific commodity or category. Providing commercial assistance on the contracts you are procuring for. Liaising with sites and supply chain partners, developing relationships to ensure a planned "right-first-time" service is provided regarding safety, quality, programme, commercial aspects, and overall best value. Working with and supporting internal business needs regarding commercial and product awareness at all stages of the construction process, ensuring that we jointly deliver major programme requirements. Ensuring continuous communication with other team members to review contract progress and address associated issues immediately. Maintaining full knowledge and understanding of purchasing strategy and processes to ensure a professional and auditable procurement contract is in place. Accountabilities Operating within financial governance levels Managing work priorities and maximising efficiencies Maintaining positive supplier relationships Adherence to procurement procedures Administrative responsibilities Maintenance and upkeep of order and supply chain records utilising the company's purchase order system and procedures. Providing reports, data, and other material identified by the Procurement Manager relating to the department and whole business requirements, including KPIs. Submitting detailed analysis to procurement and project teams for approval in line with governance. Key measures & targets: To provide evidence of best value regarding procurement, which may include commercial betterment, quality, and efficiency. To evidence supply chain engagement, including performance management under company objectives. Key relationships: Procurement Manager / Supply Chain Manager / Senior Buyer / External Hire Desk Manager, and all levels of procurement personnel in both the central and regional teams All internal departments, including site operations, HSEQ, estimating, accounts and business development. External supply chain partners Essential Relevant experience in a similar role, ideally within the Rail or construction/engineering industry Experienced negotiator, with the ability to establish long-term relationships and an engaged, collaborative supply chain Demonstrable commercial awareness, with the ability to control and monitor budgets Finely tuned communication skills regarding engaging with external and internal parties, including a confident and professional telephone manner Excellent computer literacy with experience using Microsoft Office packages In-house purchasing systems. Ability to cope with a demanding, fast-paced environment, ensuring deadlines are met Ability to make decisions using own initiative and work as part of a team Desireable CIPS qualification or working towards CIPS Relevant degree or equivalent/or qualified by experience (QBE) A full UK driving licence
We are a global leader in digital experiences, empowering individuals and organisations to design, deliver, and optimise exceptional customer engagement. From emerging creatives to large enterprises, we provide innovative solutions that transform how companies interact with their customers. Description Reason: New Role Department: Growth Marketing Job Category: Marketing Job Title: B2B Demand Marketing Manager - Hybrid Events and Webinars Our Company Our EMEA B2B Marketing team is passionate about delivering impactful and scalable marketing programmes that drive long-term growth. The Opportunity We are seeking a hands-on Demand Marketing Manager to join the B2B Marketing Team, with a focus on hybrid events and webinars. The successful candidate will manage the end-to-end process of digital events to drive customer engagement, marketing-qualified leads, and ARR. Working closely with stakeholders across regions, you will design and execute impactful hybrid events and webinars. What You'll Do Planning Develop and document plans to drive growth across tactical demand marketing initiatives, with a strong focus on hybrid events and webinars. Represent demand marketing and provide ideas and solutions aligned with a data-driven strategy. Advise on event strategy by understanding business priorities, opportunity sizing, and resource availability. Utilise data models and insights to determine the best approach for digital events. Ensure alignment with global initiatives so locally driven campaigns deliver incremental benefit. Execution Manage the end-to-end process of webinars and hybrid events (planning, producing, promoting, executing, analysing). Collaborate across demand marketing, regional marketing, and sales to ensure seamless execution. Oversee all production details, ensuring professional and engaging experiences for attendees. Use project management tools (eg Workfront) to organise campaigns and ensure readiness for deployment. Manage technical aspects: platform setup, speaker coordination, and live event support. Centralise documentation of webinar-related assets for future use. Measuring Success Define success metrics upfront and communicate them across partners. Set up campaigns to ensure effective measurement and tracking. Tie performance metrics into overall business priorities. Build testing frameworks to assess business impact. Provide regular updates and reviews on programme progress. Document results and provide detailed reports to inform future strategy. What You'll Need to Succeed 5+ years of marketing experience with a growth mindset, CRM knowledge, and problem-solving skills. Proven track record in planning and executing B2B digital events (webinars) end-to-end. Strong project management skills, ideally with Workfront experience. Excellent organisational skills to manage multiple stakeholders and projects. Strong analytical skills for data-led decision-making. Detail-oriented, reliable, and knowledgeable about B2B user journeys. Preferred Qualifications Experience with digital event platforms and technologies. Experience working in a global, cross-functional environment. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Sep 04, 2025
Contractor
We are a global leader in digital experiences, empowering individuals and organisations to design, deliver, and optimise exceptional customer engagement. From emerging creatives to large enterprises, we provide innovative solutions that transform how companies interact with their customers. Description Reason: New Role Department: Growth Marketing Job Category: Marketing Job Title: B2B Demand Marketing Manager - Hybrid Events and Webinars Our Company Our EMEA B2B Marketing team is passionate about delivering impactful and scalable marketing programmes that drive long-term growth. The Opportunity We are seeking a hands-on Demand Marketing Manager to join the B2B Marketing Team, with a focus on hybrid events and webinars. The successful candidate will manage the end-to-end process of digital events to drive customer engagement, marketing-qualified leads, and ARR. Working closely with stakeholders across regions, you will design and execute impactful hybrid events and webinars. What You'll Do Planning Develop and document plans to drive growth across tactical demand marketing initiatives, with a strong focus on hybrid events and webinars. Represent demand marketing and provide ideas and solutions aligned with a data-driven strategy. Advise on event strategy by understanding business priorities, opportunity sizing, and resource availability. Utilise data models and insights to determine the best approach for digital events. Ensure alignment with global initiatives so locally driven campaigns deliver incremental benefit. Execution Manage the end-to-end process of webinars and hybrid events (planning, producing, promoting, executing, analysing). Collaborate across demand marketing, regional marketing, and sales to ensure seamless execution. Oversee all production details, ensuring professional and engaging experiences for attendees. Use project management tools (eg Workfront) to organise campaigns and ensure readiness for deployment. Manage technical aspects: platform setup, speaker coordination, and live event support. Centralise documentation of webinar-related assets for future use. Measuring Success Define success metrics upfront and communicate them across partners. Set up campaigns to ensure effective measurement and tracking. Tie performance metrics into overall business priorities. Build testing frameworks to assess business impact. Provide regular updates and reviews on programme progress. Document results and provide detailed reports to inform future strategy. What You'll Need to Succeed 5+ years of marketing experience with a growth mindset, CRM knowledge, and problem-solving skills. Proven track record in planning and executing B2B digital events (webinars) end-to-end. Strong project management skills, ideally with Workfront experience. Excellent organisational skills to manage multiple stakeholders and projects. Strong analytical skills for data-led decision-making. Detail-oriented, reliable, and knowledgeable about B2B user journeys. Preferred Qualifications Experience with digital event platforms and technologies. Experience working in a global, cross-functional environment. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Director of Operations Location: UK based - Hybrid, frequent travel to HQ in the North West Reports to: Chief Executive Officer Salary: Up to £105,000 (depending on experience) + Share Options, Private Healthcare, Company Car, Pension Ab out the Organisation They are an established healthcare organisation delivering innovative, patient-centred services across the UK and Europe. With a reputation for clinical excellence, operational rigour and strategic growth, they partner with the NHS, private providers and international healthcare organisations to deliver high-quality care that improves patient outcomes. As part of their continued expansion, they are seeking an exceptional Director of Operations to join the Senior Leadership Team. This pivotal role offers the opportunity to shape the future of healthcare delivery, ensuring operational excellence while driving growth and innovation. The Role The Director of Operations will be responsible for leading, developing and delivering all operational matters across the organisation. Sitting on the Senior Leadership Team, the role combines strategic oversight with hands-on delivery, ensuring services meet clinical, financial, logistical and governance requirements at scale. With accountability for a revenue budget of circa £15M and a workforce of more than 150 employees across management, clinical and non-clinical roles, this position requires a highly experienced leader who can balance operational excellence with commercial growth. Key Responsibilities Operational Strategy & Delivery Develop and implement operational strategies aligned with Board-level objectives and commercial goals. Define annual and long-term operational targets, ensuring service delivery exceeds expectations. Mobilise and deliver services at pace, ensuring all logistical and clinical KPIs are achieved. Drive operational efficiency while maintaining high standards of patient care and compliance. Support the development of new service models, adapting to changing healthcare landscapes. Leadership & Team Development Lead, mentor and inspire the UK operational management team, embedding a culture of accountability, collaboration and excellence. Develop succession plans for key operational roles, ensuring organisational resilience. Support operational managers in delivering high performance across their areas of responsibility. Collaborate closely with the CEO and Commercial Director to deliver strategic and financial objectives. Relationship Management Build strong relationships with NHS executives, commissioners, private providers, OEMs, suppliers and healthcare partners. Act as a trusted partner to regulators, ensuring transparent and constructive relationships. Represent the organisation at regional and national healthcare events. Develop and implement a patient engagement framework that strengthens the patient voice in service delivery. Governance & Compliance Ensure full compliance with external regulatory requirements, including the Care Quality Commission. Maintain the highest standards of clinical governance, patient safety and corporate accountability. Oversee financial governance through effective planning, resource management and control. Identify operational risks and implement robust mitigation strategies. Provide accurate, timely reports to the Senior Leadership Team, escalating issues where required. Key Requirements They are looking for a proven operational leader who brings: Extensive senior leadership experience within NHS or private healthcare (essential). A strong track record of multi-site operational management . Experience in fast-paced environments , with the ability to mobilise services quickly . A strategic growth mindset , with the ability to identify opportunities, adapt delivery models and pivot to meet changing market conditions. Demonstrable experience in building and developing high-performing teams . Strong financial acumen, with experience managing multi-million-pound budgets. Proven success in developing relationships with NHS executives, commissioners and senior clinicians. Graduate-level qualifications (postgraduate desirable). What They Offer The opportunity to make a significant impact on healthcare delivery across the UK and Europe. A senior leadership role with scope to shape strategic direction and operational growth. A collaborative and ambitious culture, with strong commitment to professional development and CPD. How to Apply If you are a proven operational leader with the vision, resilience and expertise to lead at scale in a complex healthcare environment, please send your CV and a covering letter outlining your suitability for the role.
Sep 04, 2025
Full time
Director of Operations Location: UK based - Hybrid, frequent travel to HQ in the North West Reports to: Chief Executive Officer Salary: Up to £105,000 (depending on experience) + Share Options, Private Healthcare, Company Car, Pension Ab out the Organisation They are an established healthcare organisation delivering innovative, patient-centred services across the UK and Europe. With a reputation for clinical excellence, operational rigour and strategic growth, they partner with the NHS, private providers and international healthcare organisations to deliver high-quality care that improves patient outcomes. As part of their continued expansion, they are seeking an exceptional Director of Operations to join the Senior Leadership Team. This pivotal role offers the opportunity to shape the future of healthcare delivery, ensuring operational excellence while driving growth and innovation. The Role The Director of Operations will be responsible for leading, developing and delivering all operational matters across the organisation. Sitting on the Senior Leadership Team, the role combines strategic oversight with hands-on delivery, ensuring services meet clinical, financial, logistical and governance requirements at scale. With accountability for a revenue budget of circa £15M and a workforce of more than 150 employees across management, clinical and non-clinical roles, this position requires a highly experienced leader who can balance operational excellence with commercial growth. Key Responsibilities Operational Strategy & Delivery Develop and implement operational strategies aligned with Board-level objectives and commercial goals. Define annual and long-term operational targets, ensuring service delivery exceeds expectations. Mobilise and deliver services at pace, ensuring all logistical and clinical KPIs are achieved. Drive operational efficiency while maintaining high standards of patient care and compliance. Support the development of new service models, adapting to changing healthcare landscapes. Leadership & Team Development Lead, mentor and inspire the UK operational management team, embedding a culture of accountability, collaboration and excellence. Develop succession plans for key operational roles, ensuring organisational resilience. Support operational managers in delivering high performance across their areas of responsibility. Collaborate closely with the CEO and Commercial Director to deliver strategic and financial objectives. Relationship Management Build strong relationships with NHS executives, commissioners, private providers, OEMs, suppliers and healthcare partners. Act as a trusted partner to regulators, ensuring transparent and constructive relationships. Represent the organisation at regional and national healthcare events. Develop and implement a patient engagement framework that strengthens the patient voice in service delivery. Governance & Compliance Ensure full compliance with external regulatory requirements, including the Care Quality Commission. Maintain the highest standards of clinical governance, patient safety and corporate accountability. Oversee financial governance through effective planning, resource management and control. Identify operational risks and implement robust mitigation strategies. Provide accurate, timely reports to the Senior Leadership Team, escalating issues where required. Key Requirements They are looking for a proven operational leader who brings: Extensive senior leadership experience within NHS or private healthcare (essential). A strong track record of multi-site operational management . Experience in fast-paced environments , with the ability to mobilise services quickly . A strategic growth mindset , with the ability to identify opportunities, adapt delivery models and pivot to meet changing market conditions. Demonstrable experience in building and developing high-performing teams . Strong financial acumen, with experience managing multi-million-pound budgets. Proven success in developing relationships with NHS executives, commissioners and senior clinicians. Graduate-level qualifications (postgraduate desirable). What They Offer The opportunity to make a significant impact on healthcare delivery across the UK and Europe. A senior leadership role with scope to shape strategic direction and operational growth. A collaborative and ambitious culture, with strong commitment to professional development and CPD. How to Apply If you are a proven operational leader with the vision, resilience and expertise to lead at scale in a complex healthcare environment, please send your CV and a covering letter outlining your suitability for the role.
Regional Lead Quality Nurse (Care Homes) - London & Essex £66,462 plus 5k car allowance Excelcare is a privately owned nursing and care home provider established for over 34 years, and we currently have an excellent opportunity for a Regional Lead Quality Nurse to join our strong and well-established Home Management and Regional Team supporting 16 Care Homes across our London & Essex region. Please note : This role is exclusively for a Registered Nurse (active NMC Pin) with significant quality assurance experience gained within a UK care home or nursing home environment. Purpose of the role: Reporting to the Deputy Regional Operations Director the remit of the Regional Lead Quality Nurse will encompass the leadership and implementation of the quality strategy across the region reviewing audit outcomes and actions required with direction from the DROD. You will offer guidance and support to the homes while working alongside the teams to ensure we improve care delivery and embed quality and wellbeing. Essential experience required: Proven track record in a quality management role within a care home setting. Demonstrable experience improving CQC ratings and leading regulatory compliance. Experience solely in an acute/hospital setting will not be suitable for this position. What you can expect: 25 Days holiday plus bank holidays Free parking DBS Certificate paid for by Excelcare Contributory Pension Scheme Discretionary Company Bonus Scheme Annual Salary Review Comprehensive Induction Program Refer a Friend Scheme rewarding up to £500 for every person you refer Team Appreciation Days Long service awards Terms & Conditions apply About the Regional Lead Quality Nurse: Work with the home managers to ensure the relevant knowledge and support is provided as identified through action plans following the audit process against all aspects of the CQC Regulations, local authority contractual requirements and Company Quality Framework and policies. Support with completing action plans against audit findings and identify support needed in conjunction with the Regional Operations Director and Deputy Regional Operations Director and support to address deficits and action required to resolve. Support Home Managers, Care Managers, and clinical teams within the homes to analyse Clinical Key Performance Indicators and identify trends. Implementation of Service Improvement plans for homes that are rated below the required standard. Understand and support the Personhood Framework to ensure homes continue to embed these principles and demonstrate continuous improvement in areas of 'Petals' required within the home. Ensure understanding and adherence to local authority and company safeguarding and adult protection policies and procedures, including involvement in adult protection investigations and reporting. Provide focused support to care homes as directed. Including but not limited to on-call, crisis management and placement in a home if required. Liaise closely with regulatory bodies and partner organisations e.g., local trusts, local authorities, and CCGs to build strong communication channels. To advise and support homes on Infection Control policy, maintain links with local authorities and support on any infection control external audits. To support as required with the development of nurses through clinical supervisions/observations and feedback on practice. To develop and monitor the Quality-of-care pathways from pre-assessment to discharge. Play a key role in improving strategies across quality, safety and care delivery including supporting with mealtime experience, lifestyle, hospitality, housekeeping Learning & Development, Sales & Marketing in collaboration with the Regional team members. About you: NVQ Level 3 or 4 in Health and Social Care or equivalent Registered Nurse qualification essential More than 5 years clinical and care experience within a Care Home Setting Previous quality auditing experience Sound working knowledge of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2014. Up to date knowledge of care and risk assessing Full understanding of CQC Regulations including KLOE's Car owner and full driving licence to be able to travel across services as required - car allowance and business mileage is paid from the regional office. If this sounds like your next career move, please apply today - we look forward to hearing from you.
Sep 04, 2025
Full time
Regional Lead Quality Nurse (Care Homes) - London & Essex £66,462 plus 5k car allowance Excelcare is a privately owned nursing and care home provider established for over 34 years, and we currently have an excellent opportunity for a Regional Lead Quality Nurse to join our strong and well-established Home Management and Regional Team supporting 16 Care Homes across our London & Essex region. Please note : This role is exclusively for a Registered Nurse (active NMC Pin) with significant quality assurance experience gained within a UK care home or nursing home environment. Purpose of the role: Reporting to the Deputy Regional Operations Director the remit of the Regional Lead Quality Nurse will encompass the leadership and implementation of the quality strategy across the region reviewing audit outcomes and actions required with direction from the DROD. You will offer guidance and support to the homes while working alongside the teams to ensure we improve care delivery and embed quality and wellbeing. Essential experience required: Proven track record in a quality management role within a care home setting. Demonstrable experience improving CQC ratings and leading regulatory compliance. Experience solely in an acute/hospital setting will not be suitable for this position. What you can expect: 25 Days holiday plus bank holidays Free parking DBS Certificate paid for by Excelcare Contributory Pension Scheme Discretionary Company Bonus Scheme Annual Salary Review Comprehensive Induction Program Refer a Friend Scheme rewarding up to £500 for every person you refer Team Appreciation Days Long service awards Terms & Conditions apply About the Regional Lead Quality Nurse: Work with the home managers to ensure the relevant knowledge and support is provided as identified through action plans following the audit process against all aspects of the CQC Regulations, local authority contractual requirements and Company Quality Framework and policies. Support with completing action plans against audit findings and identify support needed in conjunction with the Regional Operations Director and Deputy Regional Operations Director and support to address deficits and action required to resolve. Support Home Managers, Care Managers, and clinical teams within the homes to analyse Clinical Key Performance Indicators and identify trends. Implementation of Service Improvement plans for homes that are rated below the required standard. Understand and support the Personhood Framework to ensure homes continue to embed these principles and demonstrate continuous improvement in areas of 'Petals' required within the home. Ensure understanding and adherence to local authority and company safeguarding and adult protection policies and procedures, including involvement in adult protection investigations and reporting. Provide focused support to care homes as directed. Including but not limited to on-call, crisis management and placement in a home if required. Liaise closely with regulatory bodies and partner organisations e.g., local trusts, local authorities, and CCGs to build strong communication channels. To advise and support homes on Infection Control policy, maintain links with local authorities and support on any infection control external audits. To support as required with the development of nurses through clinical supervisions/observations and feedback on practice. To develop and monitor the Quality-of-care pathways from pre-assessment to discharge. Play a key role in improving strategies across quality, safety and care delivery including supporting with mealtime experience, lifestyle, hospitality, housekeeping Learning & Development, Sales & Marketing in collaboration with the Regional team members. About you: NVQ Level 3 or 4 in Health and Social Care or equivalent Registered Nurse qualification essential More than 5 years clinical and care experience within a Care Home Setting Previous quality auditing experience Sound working knowledge of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2014. Up to date knowledge of care and risk assessing Full understanding of CQC Regulations including KLOE's Car owner and full driving licence to be able to travel across services as required - car allowance and business mileage is paid from the regional office. If this sounds like your next career move, please apply today - we look forward to hearing from you.
COMPANY OVERVIEW Our client is a respected name in the building services and FM industry, delivering tailored solutions across the UK. With a strong foothold in the commercial and hospitality sectors, they continue to expand and now seek a skilled Passive Fire Engineer to support their operations across the Basingstoke area They are currently looking to appoint a motivated and detail-oriented Carpenter / Fire Door Installer to cover a mobile patch spanning from Swindon & Reading to Southampton & Portsmouth. This is a fantastic opportunity for someone with specialist experience in fire door installation and fire stopping who enjoys regional work and delivering high standards in live environments. JOB PURPOSE The successful applicant will be responsible for the surveying, installation, and repair of fire doors, along with fire stopping and compartmentation sealing. This role plays a vital part in maintaining the safety and compliance of various commercial and hospitality premises, including hotels. JOB RESPONSIBILITIES Survey and inspect existing and planned fire door installations Complete checklists and reports to verify compliance with fire safety standards Perform remedial repairs to ensure doors meet regulatory requirements Install new Fire doors per manufacturer guidance and legislation Carry out minor fire stopping and compartmentation sealing works Liaise with hotel managers, contractors, and compliance teams for seamless delivery Stay up to date with fire safety legislation and industry best practices SKILLS & EXPERIENCE REQUIRED Level 2 or Level 3 ibn Carpentry Proven experience with fire door installation, or fire stopping Able to carry out accurate surveys and provide clear, compliant reports Fire stopping and compartmentation experience desirable High attention to detail and safety awareness Strong communication and organisation skills Full UK driving licence SALARY & BENEFITS In return, they are offering a salary of £38,000 £43,000 depending on experience. Permanent position 40 hours per week Mobile role covering the M4 corridor down to the South Coast Vehicle and fuel allowance included Training and development opportunities Supportive team environment within a growing company Excellent opportunity for long-term career growth in a niche and high-demand skill area To apply, please send your CV through this advert or contact Ant on (phone number removed) for more information and a confidential conversation.
Sep 04, 2025
Full time
COMPANY OVERVIEW Our client is a respected name in the building services and FM industry, delivering tailored solutions across the UK. With a strong foothold in the commercial and hospitality sectors, they continue to expand and now seek a skilled Passive Fire Engineer to support their operations across the Basingstoke area They are currently looking to appoint a motivated and detail-oriented Carpenter / Fire Door Installer to cover a mobile patch spanning from Swindon & Reading to Southampton & Portsmouth. This is a fantastic opportunity for someone with specialist experience in fire door installation and fire stopping who enjoys regional work and delivering high standards in live environments. JOB PURPOSE The successful applicant will be responsible for the surveying, installation, and repair of fire doors, along with fire stopping and compartmentation sealing. This role plays a vital part in maintaining the safety and compliance of various commercial and hospitality premises, including hotels. JOB RESPONSIBILITIES Survey and inspect existing and planned fire door installations Complete checklists and reports to verify compliance with fire safety standards Perform remedial repairs to ensure doors meet regulatory requirements Install new Fire doors per manufacturer guidance and legislation Carry out minor fire stopping and compartmentation sealing works Liaise with hotel managers, contractors, and compliance teams for seamless delivery Stay up to date with fire safety legislation and industry best practices SKILLS & EXPERIENCE REQUIRED Level 2 or Level 3 ibn Carpentry Proven experience with fire door installation, or fire stopping Able to carry out accurate surveys and provide clear, compliant reports Fire stopping and compartmentation experience desirable High attention to detail and safety awareness Strong communication and organisation skills Full UK driving licence SALARY & BENEFITS In return, they are offering a salary of £38,000 £43,000 depending on experience. Permanent position 40 hours per week Mobile role covering the M4 corridor down to the South Coast Vehicle and fuel allowance included Training and development opportunities Supportive team environment within a growing company Excellent opportunity for long-term career growth in a niche and high-demand skill area To apply, please send your CV through this advert or contact Ant on (phone number removed) for more information and a confidential conversation.
Vitae Financial Recruitment
Northampton, Northamptonshire
Finance Business Partner 55,000 - 60,000 + Bonus and Benefits Our client, a high flying progressive commercial enterprise with offices located across the UK, is looking for an intelligent, quick thinking and outgoing individual wishing to develop an already impressive accounting skill set. The appointed Finance Business Partner will provide, analyse, and interpret accurate and timely financial and operational management information, recommending areas of focus as appropriate. They will maintain a financial control environment to ensure accuracy and integrity of information as well as operational effectiveness. The successful candidate will have had exposure to an environment where initiative, creativity and autonomous thought is encouraged. The role will provide ongoing support to the regional finance and operational teams, monitor contract costs, and evaluate budget and operational assumptions. Key accountabilities will include: - Ownership of budgeting/forecasting schedules. - Ensuring all contract management reporting is produced in accordance with SLAs. - Compilation and preparation of periodic budgets for Contracts. - Ad-hoc Customer review meetings. - Production of weekly, monthly, and annual management reporting with variance analysis. - Supporting and partnering with operations and General Managers on all financial matters. - Monitoring and improving financial and operational practices. You will be professionally qualified and will be used to working in a challenging environment with responsibility for end-to-end finance reporting, from PO raising to weekly profitability analysis. You will flourish in a multi-site environment and enjoy collaborating with Department heads and Operational teams, showing enthusiasm, drive and a willingness to help at all times. The position will provide real variety as well as regular challenges and so applicants must relish remits that are both flexible and fluid. On offer is the chance to work for one of the UK's real success stories and provide insightful reporting to help shape and deliver strategies of the wider business. Dedication, enthusiasm and ultimately results will be acknowledged and rewarded accordingly. Candidates who have achieved their ACA qualification from a Top 20 Practice and looking to move into industry will be considered. AGY - Vitae Financial Recruitment We Exist To Be Different - Membership NOT Registration
Sep 04, 2025
Full time
Finance Business Partner 55,000 - 60,000 + Bonus and Benefits Our client, a high flying progressive commercial enterprise with offices located across the UK, is looking for an intelligent, quick thinking and outgoing individual wishing to develop an already impressive accounting skill set. The appointed Finance Business Partner will provide, analyse, and interpret accurate and timely financial and operational management information, recommending areas of focus as appropriate. They will maintain a financial control environment to ensure accuracy and integrity of information as well as operational effectiveness. The successful candidate will have had exposure to an environment where initiative, creativity and autonomous thought is encouraged. The role will provide ongoing support to the regional finance and operational teams, monitor contract costs, and evaluate budget and operational assumptions. Key accountabilities will include: - Ownership of budgeting/forecasting schedules. - Ensuring all contract management reporting is produced in accordance with SLAs. - Compilation and preparation of periodic budgets for Contracts. - Ad-hoc Customer review meetings. - Production of weekly, monthly, and annual management reporting with variance analysis. - Supporting and partnering with operations and General Managers on all financial matters. - Monitoring and improving financial and operational practices. You will be professionally qualified and will be used to working in a challenging environment with responsibility for end-to-end finance reporting, from PO raising to weekly profitability analysis. You will flourish in a multi-site environment and enjoy collaborating with Department heads and Operational teams, showing enthusiasm, drive and a willingness to help at all times. The position will provide real variety as well as regular challenges and so applicants must relish remits that are both flexible and fluid. On offer is the chance to work for one of the UK's real success stories and provide insightful reporting to help shape and deliver strategies of the wider business. Dedication, enthusiasm and ultimately results will be acknowledged and rewarded accordingly. Candidates who have achieved their ACA qualification from a Top 20 Practice and looking to move into industry will be considered. AGY - Vitae Financial Recruitment We Exist To Be Different - Membership NOT Registration
Do you thrive in a fast-paced environment and enjoy building relationships with clients? Are you passionate about the logistics industry and have a proven track record of exceeding sales targets? If so, then this exciting European Sales & Operations Manager role could be perfect for you! About the Company Our client is a privately owned, well-established Freight Forwarder who has established links across Europe and Scandinavia. They pride themselves in offering their clients first class service for all their domestic and international road haulage, warehousing and distribution. About the Role As the European Sales & Operations Manager, you will play a key role in driving sales growth across our European market. You will be responsible for prospecting for new clients, developing strong relationships, and generating qualified leads that convert into new business for our freight forwarding services. Responsibilities Develop and execute a comprehensive sales strategy for the assigned European territory, aligned with company objectives. Identify and qualify potential new clients within the European market through various lead generation methods. Conduct in-depth research on target accounts to understand their specific needs and challenges. Develop and deliver compelling presentations showcasing the value proposition of our freight forwarding solutions. Negotiate contracts and pricing with potential clients to secure new business. Build and maintain strong relationships with new and existing clients throughout Europe. Collaborate with the operations team to ensure a smooth onboarding process for new clients. Track and analyse sales performance metrics and identify areas for improvement. Stay up to date on industry trends and competitor activity in the European freight forwarding market. Operations Management Oversee end-to-end freight forwarding operations across multiple European countries. Ensure compliance with international trade regulations, customs, and transport laws. Optimise operational processes to improve efficiency, reduce costs, and enhance service quality. Collaborate with global and regional teams to ensure alignment and consistency. Manage vendor and carrier relationships to ensure service reliability and cost-effectiveness Qualifications & Skills Minimum of 3-5 years of experience in sales and business development within the freight forwarding/logistics industry is required. Proven track record of exceeding sales targets in a B2B environment. Excellent communication and presentation skills, with the ability to tailor messaging to different audiences. Strong negotiation and relationship-building skills. Deep understanding of the European market and its specific logistics challenges. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Strong analytical and problem-solving skills. Excellent time management and organisational skills. A valid driver's license and willingness to travel throughout Europe may be required. Benefits Competitive salary and benefits package. Opportunity to work in a dynamic and fast-paced environment. Chance to make a real impact on the company's growth. Be part of a team of passionate and experienced professionals. Potential for career development within a growing organization
Sep 04, 2025
Full time
Do you thrive in a fast-paced environment and enjoy building relationships with clients? Are you passionate about the logistics industry and have a proven track record of exceeding sales targets? If so, then this exciting European Sales & Operations Manager role could be perfect for you! About the Company Our client is a privately owned, well-established Freight Forwarder who has established links across Europe and Scandinavia. They pride themselves in offering their clients first class service for all their domestic and international road haulage, warehousing and distribution. About the Role As the European Sales & Operations Manager, you will play a key role in driving sales growth across our European market. You will be responsible for prospecting for new clients, developing strong relationships, and generating qualified leads that convert into new business for our freight forwarding services. Responsibilities Develop and execute a comprehensive sales strategy for the assigned European territory, aligned with company objectives. Identify and qualify potential new clients within the European market through various lead generation methods. Conduct in-depth research on target accounts to understand their specific needs and challenges. Develop and deliver compelling presentations showcasing the value proposition of our freight forwarding solutions. Negotiate contracts and pricing with potential clients to secure new business. Build and maintain strong relationships with new and existing clients throughout Europe. Collaborate with the operations team to ensure a smooth onboarding process for new clients. Track and analyse sales performance metrics and identify areas for improvement. Stay up to date on industry trends and competitor activity in the European freight forwarding market. Operations Management Oversee end-to-end freight forwarding operations across multiple European countries. Ensure compliance with international trade regulations, customs, and transport laws. Optimise operational processes to improve efficiency, reduce costs, and enhance service quality. Collaborate with global and regional teams to ensure alignment and consistency. Manage vendor and carrier relationships to ensure service reliability and cost-effectiveness Qualifications & Skills Minimum of 3-5 years of experience in sales and business development within the freight forwarding/logistics industry is required. Proven track record of exceeding sales targets in a B2B environment. Excellent communication and presentation skills, with the ability to tailor messaging to different audiences. Strong negotiation and relationship-building skills. Deep understanding of the European market and its specific logistics challenges. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Strong analytical and problem-solving skills. Excellent time management and organisational skills. A valid driver's license and willingness to travel throughout Europe may be required. Benefits Competitive salary and benefits package. Opportunity to work in a dynamic and fast-paced environment. Chance to make a real impact on the company's growth. Be part of a team of passionate and experienced professionals. Potential for career development within a growing organization
Bedford or Dartford Multi-Site Leadership We are representing a leading engineering and Hire business looking for a Regional Operations Manager to take charge of a high-performing network of branches across the South East. This senior role carries full accountability for multi-site operations, P&L performance, and the leadership of Branch Managers. With responsibility for 4 5 locations, £60m turnover, and a team of Branch Managers reporting directly, you ll be at the forefront of driving service delivery, operational improvements, and sustainable growth. Key Duties & Responsibilities: Lead and mentor Branch Managers across multiple sites, ensuring operational and financial targets are achieved Take ownership of regional P&L performance, driving revenue growth and controlling costs Oversee day-to-day branch operations, ensuring consistency, efficiency, and compliance across the network Champion SHEQ standards, maintaining ISO and regulatory compliance while embedding a culture of safety and accountability Provide guidance on HR matters including performance, disciplinaries, recruitment, and succession planning Drive operational excellence by sharing best practices across branches and encouraging continuous improvement Build strong relationships with customers and stakeholders, supporting business development and contract mobilisation Report performance and regional updates to the UK Operations Director, contributing to board-level insight and planning This is a hands-on leadership role that blends operational control, financial responsibility, and people management. Highly visible across the region, you ll ensure every site hits its targets, maintains the highest safety standards, and delivers consistent service excellence. You will play a key part in change management, contract mobilisation, and cross-functional collaboration. Skills & Experience Required: Proven experience managing multi-site operations at regional or senior level Strong background in Plant Hire, water utilities, construction, or related industries Track record of leading managers and developing high-performing teams Financially astute with extensive P&L and budget management experience Experienced in change management and embedding continuous improvement In-depth understanding of health, safety, environmental and quality standards; IOSH or NEBOSH is advantageous Strong HR capability, confident in handling employee relations and people issues Excellent stakeholder management and communication skills Full UK driving licence with flexibility to travel across branches (Bedford, Dartford, Bracknell, Great Yarmouth, London) Summary: Position: Regional Operations Manager Location: Bedford, or Dartford with regular regional travel Type: Permanent, full-time Pay: £85,000 - £90,000 includes Bonus + Company Car + Bupa Private Medical Insurance + Benefits Start: Notice dependent This is a career-defining opportunity for a proven senior operations leader to take ownership of a large, high-value region within a respected national business. If you have mix of multi-site management, financial control, and people leadership we d like to hear from you! Apply now or contact the Kiota team for more details.
Sep 04, 2025
Full time
Bedford or Dartford Multi-Site Leadership We are representing a leading engineering and Hire business looking for a Regional Operations Manager to take charge of a high-performing network of branches across the South East. This senior role carries full accountability for multi-site operations, P&L performance, and the leadership of Branch Managers. With responsibility for 4 5 locations, £60m turnover, and a team of Branch Managers reporting directly, you ll be at the forefront of driving service delivery, operational improvements, and sustainable growth. Key Duties & Responsibilities: Lead and mentor Branch Managers across multiple sites, ensuring operational and financial targets are achieved Take ownership of regional P&L performance, driving revenue growth and controlling costs Oversee day-to-day branch operations, ensuring consistency, efficiency, and compliance across the network Champion SHEQ standards, maintaining ISO and regulatory compliance while embedding a culture of safety and accountability Provide guidance on HR matters including performance, disciplinaries, recruitment, and succession planning Drive operational excellence by sharing best practices across branches and encouraging continuous improvement Build strong relationships with customers and stakeholders, supporting business development and contract mobilisation Report performance and regional updates to the UK Operations Director, contributing to board-level insight and planning This is a hands-on leadership role that blends operational control, financial responsibility, and people management. Highly visible across the region, you ll ensure every site hits its targets, maintains the highest safety standards, and delivers consistent service excellence. You will play a key part in change management, contract mobilisation, and cross-functional collaboration. Skills & Experience Required: Proven experience managing multi-site operations at regional or senior level Strong background in Plant Hire, water utilities, construction, or related industries Track record of leading managers and developing high-performing teams Financially astute with extensive P&L and budget management experience Experienced in change management and embedding continuous improvement In-depth understanding of health, safety, environmental and quality standards; IOSH or NEBOSH is advantageous Strong HR capability, confident in handling employee relations and people issues Excellent stakeholder management and communication skills Full UK driving licence with flexibility to travel across branches (Bedford, Dartford, Bracknell, Great Yarmouth, London) Summary: Position: Regional Operations Manager Location: Bedford, or Dartford with regular regional travel Type: Permanent, full-time Pay: £85,000 - £90,000 includes Bonus + Company Car + Bupa Private Medical Insurance + Benefits Start: Notice dependent This is a career-defining opportunity for a proven senior operations leader to take ownership of a large, high-value region within a respected national business. If you have mix of multi-site management, financial control, and people leadership we d like to hear from you! Apply now or contact the Kiota team for more details.
Freelance Assistant Site Manager needed, North Wales (Housing) Your new company Are you an experienced Assistant Site Manager with a strong background in timber frame construction? Hays are partnered with a respected regional housebuilder operating across North Wales who are in need of a reliable assistant site manager to join their team on a freelance basis. Your new role will see you: Support the Site Manager in overseeing daily site operations Coordinate and manage subcontractors and trades on-site Monitor progress against project timelines and report any delays Ensure compliance with H&S regulations and company policies Conduct regular site inspections and quality checks Assist with site documentation, including daily logs and reports You will have: Proven experience as an Assistant Site Manager in residential construction Essential: Timber frame construction experience Strong organisational and communication skills Ability to manage subcontractors and ensure work is completed to schedule SMSTS/SSSTS, CSCS, and First Aid certifications preferred What you'll get in return : A competitive daily rate Long-term work in the North Wales region Immediate start Please apply for more information. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Sep 04, 2025
Seasonal
Freelance Assistant Site Manager needed, North Wales (Housing) Your new company Are you an experienced Assistant Site Manager with a strong background in timber frame construction? Hays are partnered with a respected regional housebuilder operating across North Wales who are in need of a reliable assistant site manager to join their team on a freelance basis. Your new role will see you: Support the Site Manager in overseeing daily site operations Coordinate and manage subcontractors and trades on-site Monitor progress against project timelines and report any delays Ensure compliance with H&S regulations and company policies Conduct regular site inspections and quality checks Assist with site documentation, including daily logs and reports You will have: Proven experience as an Assistant Site Manager in residential construction Essential: Timber frame construction experience Strong organisational and communication skills Ability to manage subcontractors and ensure work is completed to schedule SMSTS/SSSTS, CSCS, and First Aid certifications preferred What you'll get in return : A competitive daily rate Long-term work in the North Wales region Immediate start Please apply for more information. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
About the role Balfour Beatty is currently recruiting a Senior P&C Design Engineer to join the Power T&D team in Leeds or Newcastle. The main function of the role is to engineer the control and protection designs for electrical substation projects up to a voltage of 400kV. The role also includes General, Planning and Procurement responsibilities. We are open to both full time and part time candidates (including job share), and offer a flexible working policy. What you'll be doing General Responsibilities: Ensure all duties are carried out in accordance with standard Company Quality, Health & Safety and Environmental Procedures and Business Process Manual. Contribute to the development and training needs of the Design Team as appropriate to skills level / experience. Planning Responsibilities: Upon contract award, liaise and co-ordinate contract requirements with Project Manager, customer, external suppliers and other Balfour Beatty Departments at earliest opportunity. Establish Design content of work package and the Design resource to achieve the required time scales, in line with Project EMPS, via development of detail engineering design plans. Effectively control, update and report on progress throughout contract life, giving estimates to complete and highlight potential resource problems to Design Manager / Project Manager. Procurement Responsibilities: Co-ordinate with other Balfour Beatty Departments as necessary to specify and quantify equipment / material to achieve greatest benefit to the company. Report variations in the Contract Scope of Work to the Design Manager / Project Manager, indicate implications and only proceed with these variations following verbal / written approval from the Project Manager. Prepare instructions for all materials and special tools required for site and pass this information to the Project Manager. Specify any specific test certificates and/or operations & maintenance manuals as part of technical spec and/or purchase order requisition. Design Responsibilities: Identify all relevant standards and Customer requirements, ensuring compliance with relevant National / International Standards and legislation, and contract specification. Design work to be undertaken with due regard to Health, Safety & Environmental Procedures and production of Designer Risk Assessments, as necessary, to fulfil the Company's obligations in compliance with current CDM regulations. Examine contract documentation and establish the Company's scope of work including termination boundaries. Where this differs with the tendered contract requirement then this differences should be highlighted to the Project Manager. Attend and contribute to Design Review / Contract Close-out Meetings, ensuring that appropriate items are actioned in a timely manner. Initiate the preparation of all required drawings and approve all drawings to be submitted for customer / sub-contractor interface. Prepare special Test Specifications and Procedures for the Inspection and Test Department. Receive "As Installed" site drawings and documentation and liaise with other Balfour Beatty Engineering Services Departments to ensure accurate final records are prepared and submitted to client in line with the requirements of the contract specification. Who we're looking for Education : HNC in Electrical Engineering or higher. Experience : Liaising with customers and suppliers : UK Industry experience, preferably National Grid. : Overall design and specification of electrical power systems and associated power system components : Calculations to demonstrate integrity of designs : Microsoft Office Packages Why work for us Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities. As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits: - Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow. - 25 days paid annual leave (pro rata) - Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave - Pension, share incentive plan, volunteering leave, recognition schemes and much more About us Balfour Beatty's Power Transmission & Distribution teams work with regional, national and international electricity network owners and operators to provide technical engineering solutions across the full spectrum of the electricity grid, including overhead lines, cabling, substations and distribution networks. From scoping and feasibility, to design, construction and on-going maintenance, our in-house experts, flexible resources and industry-leading innovations support customers in the development of some of the UK's most ambitious power transmission and distribution projects. Diversity and inclusion At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit We are a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists. As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: Job Reference: BBUK14644
Sep 04, 2025
Full time
About the role Balfour Beatty is currently recruiting a Senior P&C Design Engineer to join the Power T&D team in Leeds or Newcastle. The main function of the role is to engineer the control and protection designs for electrical substation projects up to a voltage of 400kV. The role also includes General, Planning and Procurement responsibilities. We are open to both full time and part time candidates (including job share), and offer a flexible working policy. What you'll be doing General Responsibilities: Ensure all duties are carried out in accordance with standard Company Quality, Health & Safety and Environmental Procedures and Business Process Manual. Contribute to the development and training needs of the Design Team as appropriate to skills level / experience. Planning Responsibilities: Upon contract award, liaise and co-ordinate contract requirements with Project Manager, customer, external suppliers and other Balfour Beatty Departments at earliest opportunity. Establish Design content of work package and the Design resource to achieve the required time scales, in line with Project EMPS, via development of detail engineering design plans. Effectively control, update and report on progress throughout contract life, giving estimates to complete and highlight potential resource problems to Design Manager / Project Manager. Procurement Responsibilities: Co-ordinate with other Balfour Beatty Departments as necessary to specify and quantify equipment / material to achieve greatest benefit to the company. Report variations in the Contract Scope of Work to the Design Manager / Project Manager, indicate implications and only proceed with these variations following verbal / written approval from the Project Manager. Prepare instructions for all materials and special tools required for site and pass this information to the Project Manager. Specify any specific test certificates and/or operations & maintenance manuals as part of technical spec and/or purchase order requisition. Design Responsibilities: Identify all relevant standards and Customer requirements, ensuring compliance with relevant National / International Standards and legislation, and contract specification. Design work to be undertaken with due regard to Health, Safety & Environmental Procedures and production of Designer Risk Assessments, as necessary, to fulfil the Company's obligations in compliance with current CDM regulations. Examine contract documentation and establish the Company's scope of work including termination boundaries. Where this differs with the tendered contract requirement then this differences should be highlighted to the Project Manager. Attend and contribute to Design Review / Contract Close-out Meetings, ensuring that appropriate items are actioned in a timely manner. Initiate the preparation of all required drawings and approve all drawings to be submitted for customer / sub-contractor interface. Prepare special Test Specifications and Procedures for the Inspection and Test Department. Receive "As Installed" site drawings and documentation and liaise with other Balfour Beatty Engineering Services Departments to ensure accurate final records are prepared and submitted to client in line with the requirements of the contract specification. Who we're looking for Education : HNC in Electrical Engineering or higher. Experience : Liaising with customers and suppliers : UK Industry experience, preferably National Grid. : Overall design and specification of electrical power systems and associated power system components : Calculations to demonstrate integrity of designs : Microsoft Office Packages Why work for us Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities. As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits: - Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow. - 25 days paid annual leave (pro rata) - Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave - Pension, share incentive plan, volunteering leave, recognition schemes and much more About us Balfour Beatty's Power Transmission & Distribution teams work with regional, national and international electricity network owners and operators to provide technical engineering solutions across the full spectrum of the electricity grid, including overhead lines, cabling, substations and distribution networks. From scoping and feasibility, to design, construction and on-going maintenance, our in-house experts, flexible resources and industry-leading innovations support customers in the development of some of the UK's most ambitious power transmission and distribution projects. Diversity and inclusion At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit We are a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists. As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: Job Reference: BBUK14644
Supporter Care Executive Location: Home-based, with travel to Birmingham for monthly meetings, and occasional travel across our network for events Contract: Contract, 37 hours per week Pay rate: £15.74 per hour, PAYE About the role At Canal & River Trust, we care for 2,000 miles of canals and rivers, helping nature thrive, keeping history alive, and providing places for people to enjoy. None of this would be possible without the generosity of our supporters. We're looking for an enthusiastic and motivated Supporter Care Executive to join our Fundraising Operations Team. Reporting to the Supporter Care Manager, you'll be at the heart of delivering an outstanding experience for our 32,000+ Friends and wider donor community. From ensuring every new supporter receives a warm welcome to creating engaging, tailored journeys, you'll play a vital role in strengthening supporter loyalty and inspiring long-term giving. This is an exciting opportunity to shape how thousands of people connect with our work and see the difference they make. What you'll be doing Delivering exceptional supporter care through phone, email, post, and in-person channels. Designing and delivering exceptional supporter journeys - from the first welcome and thank you to ongoing stewardship - through tailored communications such as newsletters, thank you packs and engaging digital content, created in collaboration with fundraising and marketing colleagues. Working with internal and external stakeholders to oversee the production of our flagship supporter magazine, Waterfront, producing inspiring articles that showcase the importance of supporter donations. Working with partners such as THINK and About Loyalty to analyse data and supporter feedback, identifying improvements and strengthening retention. Ensuring compliance with fundraising regulations and legislation, including GDPR and the Fundraising Code of Practice, across all processes. Reporting on key KPIs, including cases, complaints, retention, cancellations, and campaign performance, using insights to drive improvements. Providing guidance to the Supporter Care Assistant, supporting quality control and cover where needed. Acting as a champion for fundraising standards and regulatory compliance across the directorate. About you You'll bring experience in a charity or similar organisation, excellent communication and copywriting skills, and confidence in analysing data to improve supporter experiences. Organised and collaborative, you'll thrive on building strong relationships, championing best practice, and ensuring every supporter feels genuinely valued. What we offer In return, you'll join a supportive, dedicated team, with flexible home-based working and the chance to play a central role in helping nature, heritage, and communities flourish by water. Please note that this role requires regular travel to our Birmingham hub for monthly meetings, as well as occasional travel across our network for regional events throughout the year. Supporter Care Executive
Sep 04, 2025
Contractor
Supporter Care Executive Location: Home-based, with travel to Birmingham for monthly meetings, and occasional travel across our network for events Contract: Contract, 37 hours per week Pay rate: £15.74 per hour, PAYE About the role At Canal & River Trust, we care for 2,000 miles of canals and rivers, helping nature thrive, keeping history alive, and providing places for people to enjoy. None of this would be possible without the generosity of our supporters. We're looking for an enthusiastic and motivated Supporter Care Executive to join our Fundraising Operations Team. Reporting to the Supporter Care Manager, you'll be at the heart of delivering an outstanding experience for our 32,000+ Friends and wider donor community. From ensuring every new supporter receives a warm welcome to creating engaging, tailored journeys, you'll play a vital role in strengthening supporter loyalty and inspiring long-term giving. This is an exciting opportunity to shape how thousands of people connect with our work and see the difference they make. What you'll be doing Delivering exceptional supporter care through phone, email, post, and in-person channels. Designing and delivering exceptional supporter journeys - from the first welcome and thank you to ongoing stewardship - through tailored communications such as newsletters, thank you packs and engaging digital content, created in collaboration with fundraising and marketing colleagues. Working with internal and external stakeholders to oversee the production of our flagship supporter magazine, Waterfront, producing inspiring articles that showcase the importance of supporter donations. Working with partners such as THINK and About Loyalty to analyse data and supporter feedback, identifying improvements and strengthening retention. Ensuring compliance with fundraising regulations and legislation, including GDPR and the Fundraising Code of Practice, across all processes. Reporting on key KPIs, including cases, complaints, retention, cancellations, and campaign performance, using insights to drive improvements. Providing guidance to the Supporter Care Assistant, supporting quality control and cover where needed. Acting as a champion for fundraising standards and regulatory compliance across the directorate. About you You'll bring experience in a charity or similar organisation, excellent communication and copywriting skills, and confidence in analysing data to improve supporter experiences. Organised and collaborative, you'll thrive on building strong relationships, championing best practice, and ensuring every supporter feels genuinely valued. What we offer In return, you'll join a supportive, dedicated team, with flexible home-based working and the chance to play a central role in helping nature, heritage, and communities flourish by water. Please note that this role requires regular travel to our Birmingham hub for monthly meetings, as well as occasional travel across our network for regional events throughout the year. Supporter Care Executive
Berry Recruitment are currently recruiting for a Regional Operations Manager for our client in Bristol. Job Title: Regional Operations Manager Salary: Daily rate between (Apply online only) Contract Length: Initially 3 months, potential to extend depending upon performance and workload. Please note, this role will include travel to other sites across the country, mainly to the West Midlands/North region. Main Purpose: Reports to the Account Director/Account Manager. Responsible for managing operations and delivering revenue targets within the contract. Size and Scope: Typically, responsible for revenue of up to 10m and typically manages headcount of up to 20 people. Specifically responsible for 3 Establishments within the region. Responsibilities: Finance/Operations As required, work with Finance, Commercial, Account Director and Account Managers to develop annual business objectives, plans and budgets to key account(s). Deliver revenue within agreed budgets. Plan and manage the work schedule for the year. Including development and delivery of 5- year lifecycle plan. Ensure compliance with Health and Safety standards. Ensure teams have a consistent understanding of systems and processes. Develop and streamline existing processes to align with wider business. Ensure that all team members operate according to Code of Conduct and best practice. Support and contribute to continuous improvement throughout the PFI contract. Customer/Market Understand, anticipate and deliver client requirements. Support and implement a culture of customer centricity. Have a deep understanding and 5 years' experience working in a PFI environment. People/Organisation Manage supplier relationships. Manage direct reports. Support and reflect culture within the business. Ensure a culture of compliance and governance. Role Specific Responsibilities Provide day to day support to Site Managers with the aim of attending each site a minimum of one day every two weeks. Ensure all sites are statutory compliant and inspections are programmed and completed prior to expiry date. Support Site Managers with Customer Relationship Management and regularly be visible to local clients. Induct new Site Managers effectively into the contract, the wider business and their site. Ensure all Site Managers have the correct resources and equipment to undertake their role. Make sure Site Managers have clear responsibilities and objectives. Ensure service is being delivered in accordance with contractual KPI's, SLA's and budget. Ensure Site Managers are competent to undertake their roles and training needs are addressed. Lead client Monthly Reporting Meetings. Provide regular performance feedback via monthly one to one meeting. Conduct at least mid-year and annual performance and development reviews. Agree personal development plans with Site Managers as part of the annual review. Cascade local and company-wide information through regular team briefings. Promote good attendance by managing short term absence and promptly addressing triggers. Provide prompt support to any employee on long term sick. Management of P&L across account Requirement to develop lifecycle plans tailored to PFI environments. Address any performance shortfalls swiftly with improvement plans. Ensure contract performance is analysed and communicated for cascade on Site. Address any employee issues and concerns in a timely manner. Qualifications Required Recognised and relevant technical or FM qualification. IWFM qualification NEBOSH Environmental/Technical Awareness for Managers Behavioural Health and Safety (VFL) Broad, technical understanding of required contractual activities Skills Required Able to make and be accountable for decisions within a contract. Customer Relationship Management. IT and Data Analysis. Ability to understand commercial contracts. Planning and organising. Experience Required Demonstrates ability to implement and meet targets within a single contract. 5-Years + of PFI contract management experience Has a clear understanding of contract and related market dynamics. Experience of working within an agreed budget. Understanding of relevant health and safety guidelines. People management experience. Demonstrates developed communication, relationship management and influential skills. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Sep 04, 2025
Seasonal
Berry Recruitment are currently recruiting for a Regional Operations Manager for our client in Bristol. Job Title: Regional Operations Manager Salary: Daily rate between (Apply online only) Contract Length: Initially 3 months, potential to extend depending upon performance and workload. Please note, this role will include travel to other sites across the country, mainly to the West Midlands/North region. Main Purpose: Reports to the Account Director/Account Manager. Responsible for managing operations and delivering revenue targets within the contract. Size and Scope: Typically, responsible for revenue of up to 10m and typically manages headcount of up to 20 people. Specifically responsible for 3 Establishments within the region. Responsibilities: Finance/Operations As required, work with Finance, Commercial, Account Director and Account Managers to develop annual business objectives, plans and budgets to key account(s). Deliver revenue within agreed budgets. Plan and manage the work schedule for the year. Including development and delivery of 5- year lifecycle plan. Ensure compliance with Health and Safety standards. Ensure teams have a consistent understanding of systems and processes. Develop and streamline existing processes to align with wider business. Ensure that all team members operate according to Code of Conduct and best practice. Support and contribute to continuous improvement throughout the PFI contract. Customer/Market Understand, anticipate and deliver client requirements. Support and implement a culture of customer centricity. Have a deep understanding and 5 years' experience working in a PFI environment. People/Organisation Manage supplier relationships. Manage direct reports. Support and reflect culture within the business. Ensure a culture of compliance and governance. Role Specific Responsibilities Provide day to day support to Site Managers with the aim of attending each site a minimum of one day every two weeks. Ensure all sites are statutory compliant and inspections are programmed and completed prior to expiry date. Support Site Managers with Customer Relationship Management and regularly be visible to local clients. Induct new Site Managers effectively into the contract, the wider business and their site. Ensure all Site Managers have the correct resources and equipment to undertake their role. Make sure Site Managers have clear responsibilities and objectives. Ensure service is being delivered in accordance with contractual KPI's, SLA's and budget. Ensure Site Managers are competent to undertake their roles and training needs are addressed. Lead client Monthly Reporting Meetings. Provide regular performance feedback via monthly one to one meeting. Conduct at least mid-year and annual performance and development reviews. Agree personal development plans with Site Managers as part of the annual review. Cascade local and company-wide information through regular team briefings. Promote good attendance by managing short term absence and promptly addressing triggers. Provide prompt support to any employee on long term sick. Management of P&L across account Requirement to develop lifecycle plans tailored to PFI environments. Address any performance shortfalls swiftly with improvement plans. Ensure contract performance is analysed and communicated for cascade on Site. Address any employee issues and concerns in a timely manner. Qualifications Required Recognised and relevant technical or FM qualification. IWFM qualification NEBOSH Environmental/Technical Awareness for Managers Behavioural Health and Safety (VFL) Broad, technical understanding of required contractual activities Skills Required Able to make and be accountable for decisions within a contract. Customer Relationship Management. IT and Data Analysis. Ability to understand commercial contracts. Planning and organising. Experience Required Demonstrates ability to implement and meet targets within a single contract. 5-Years + of PFI contract management experience Has a clear understanding of contract and related market dynamics. Experience of working within an agreed budget. Understanding of relevant health and safety guidelines. People management experience. Demonstrates developed communication, relationship management and influential skills. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
National travel required - Lincoln to Plymouth Competitve salary plus Car allowance Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our real estate clients working across a national cleaning contract. The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for client sites within the portfolio. As Client Relationship Manager, you will be responsible for: Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level. Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission. Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks. Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations. Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels Undertaking site visits as required to assess standards and quality audit scores. Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs. As Client Relationship Manager, you will have the following expertise and attributes: Ability to confidently and concisely communicate with Director and MD level clients. Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring. Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals. Commercial analysis and resolution proposing capability Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action. Previous senior management experience within an FM and/or B2B environment. Proven management experience within a national high-value single or multi-contract environment. Proven track record of performance growth within a previous role. A driving licence is required. What we offer you We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get: Employee Ownership You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year Give back to a cause that matters to you Exclusive perks and discounts More than 250 deals available Ongoing training and development From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We re happy to help Please note: Security clearance (DBS) is required for this role.
Sep 03, 2025
Full time
National travel required - Lincoln to Plymouth Competitve salary plus Car allowance Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our real estate clients working across a national cleaning contract. The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for client sites within the portfolio. As Client Relationship Manager, you will be responsible for: Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level. Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission. Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks. Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations. Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels Undertaking site visits as required to assess standards and quality audit scores. Ensuring that all Regional teams are adhering to client-specific requirements aside of KPIs. As Client Relationship Manager, you will have the following expertise and attributes: Ability to confidently and concisely communicate with Director and MD level clients. Proactive, ability to identify possible drops in service at early stages, to eliminate major dips in service occurring. Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals. Commercial analysis and resolution proposing capability Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action. Previous senior management experience within an FM and/or B2B environment. Proven management experience within a national high-value single or multi-contract environment. Proven track record of performance growth within a previous role. A driving licence is required. What we offer you We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get: Employee Ownership You are part of our success! 33 days holiday (including bank holidays) Company sick pay Maternity and paternity leave support 24/7 GP access, plus mental health, wellness, financial, and legal support Two paid volunteering days per year Give back to a cause that matters to you Exclusive perks and discounts More than 250 deals available Ongoing training and development From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We re happy to help Please note: Security clearance (DBS) is required for this role.
Regional Operations Manager Salary: Competitive, based on experience Location: Southwest A leading logistics organisation is seeking a Regional Operations Manager to oversee and grow a network of partners across the Midlands and Home Counties Regions. This role offers the chance to drive operational excellence, build strong relationships, and support sustainable growth within a respected company that values inclusivity, employee development, and recognition. With regular travel and flexible working hours, this position is ideal for someone passionate about delivering outstanding service standards in a people-focused environment. What you'll do: Manage daily operations across regional partners to ensure efficiency and compliance for the central Regions. Provide training, facilitate onboarding, and support partner development. Conduct performance reviews and implement process improvements. Prepare reports for senior management and manage budgets responsibly. Identify and recruit new partners to expand the network's presence. What you bring: Experience managing partnerships or networks in pallet operations. Strong communication skills for reporting and stakeholder engagement. Proven ability to recruit, onboard, and support new collaborators. Financial acumen for budget management and strategic planning. Adaptability and problem-solving skills to navigate evolving priorities. Why join us: Enjoy generous benefits including structured learning opportunities, pension contributions, wellness support services, flexible working arrangements, retail discounts, and recognition schemes-all within an inclusive team culture that prioritises your growth and wellbeing. What's next: Ready to take on a key leadership role in a supportive environment? Apply today-your next rewarding career move awaits! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Sep 03, 2025
Full time
Regional Operations Manager Salary: Competitive, based on experience Location: Southwest A leading logistics organisation is seeking a Regional Operations Manager to oversee and grow a network of partners across the Midlands and Home Counties Regions. This role offers the chance to drive operational excellence, build strong relationships, and support sustainable growth within a respected company that values inclusivity, employee development, and recognition. With regular travel and flexible working hours, this position is ideal for someone passionate about delivering outstanding service standards in a people-focused environment. What you'll do: Manage daily operations across regional partners to ensure efficiency and compliance for the central Regions. Provide training, facilitate onboarding, and support partner development. Conduct performance reviews and implement process improvements. Prepare reports for senior management and manage budgets responsibly. Identify and recruit new partners to expand the network's presence. What you bring: Experience managing partnerships or networks in pallet operations. Strong communication skills for reporting and stakeholder engagement. Proven ability to recruit, onboard, and support new collaborators. Financial acumen for budget management and strategic planning. Adaptability and problem-solving skills to navigate evolving priorities. Why join us: Enjoy generous benefits including structured learning opportunities, pension contributions, wellness support services, flexible working arrangements, retail discounts, and recognition schemes-all within an inclusive team culture that prioritises your growth and wellbeing. What's next: Ready to take on a key leadership role in a supportive environment? Apply today-your next rewarding career move awaits! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
About us Salary - Competitive Work Type - Onsite Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week About United Utilities At United Utilities, our purpose is clear: we deliver great water for a stronger, greener and healthier North West. As a FTSE 100 company, we're proud to provide services that respect the environment, support the regional economy and benefit society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. Whether you join a team that shares your vision or connect with colleagues across our networks, you'll find a welcoming and supportive organisation ready to help you thrive. Why join us? As well as being part of a company that makes a real difference, you'll enjoy a competitive benefits package, opportunities for professional development, and the chance to contribute to essential services that millions of people rely on every day. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose We're looking for a Head of Sales & Billing Integrity to lead and develop our billing function. You'll be the "go-to" expert for all billing activity, ensuring bills are accurate, timely and complete, while safeguarding revenue and supporting outstanding customer service for both household and commercial customers. In this high-profile role, you will: Manage the end-to-end billing process, ensuring accuracy and compliance. Drive the resolution of billing issues that affect customers, ensuring quick, fair outcomes. Lead and develop a team of Billing and Revenue Assurance Managers, Team Leaders and Advisors, creating an engaged and high-performing workforce. Shape strategy and decision-making for billing, supporting continuous improvement and innovation. Work closely with senior leaders, deputising for the Head of Income when required. Oversee the design and delivery of billing processes, systems and revenue assurance controls. Look after large commercial contracts and shared service centre with a diverse range of transactional elements. Accountabilities & Responsibilities Ensure all customer bills are accurate, timely and compliant with regulatory requirements. Lead the department in delivering strategic initiatives, including new billing propositions and payment options. Utilise third-party data to manage property records effectively (e.g. occupied/void status). Ensure new connections, meter reads and property changes are recorded accurately. Deliver operational planning, budgeting and forecasting for billing. Champion continuous improvement, process efficiency and service excellence. Establish and embed robust revenue assurance strategies to prevent revenue leakage. Benchmark against industry best practice to strengthen our billing and shared services capability. Technical Skills & Experience We're looking for a strong leader with experience in customer service, billing operations or shared services. You'll bring proven expertise in managing billing activities in a complex, regulated environment, and the ability to motivate and develop teams to deliver exceptional results. You'll also have: Excellent customer service and communication skills, with the confidence to handle challenging situations constructively. Strong leadership, coaching and performance management skills with the ability to manage key stakeholders across the internal and external organisation Proven ability to deliver against KPIs and deadlines under pressure. Experience of process improvement, mapping or re-engineering. A compliance mindset, with resilience and focus in a fast-paced environment. Graduate level qualification (or equivalent experience). Ability to deal calmly and constructively with any potentially challenging enquiries from either customers or colleagues and to resolve them satisfactorily Qualifications Strong track record of working in a Customer Service and Billing function and Shared Services departments Comfortable working in complex and heavily regulated environment Advanced ability in setting and monitoring smart KPIs Proven track record of building teams and ensuring they work to effective processes Preferably, knowledge of, and experience in, the water industry Experience of process mapping or re-engineering work Graduate or graduate calibre in any discipline About the Team The Income team is responsible for the meter to cash process. Everything from meter reading, bill design, print and postage, cash collection, payment processing and debt collections sits within the Income department. We also make sure that we're billing everyone that should be billed and we design new tariffs to reflect our services and affordability schemes to support our customers. As Head of Sales and Billing you will play an integral role within the Income team shapi
Sep 03, 2025
Full time
About us Salary - Competitive Work Type - Onsite Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week About United Utilities At United Utilities, our purpose is clear: we deliver great water for a stronger, greener and healthier North West. As a FTSE 100 company, we're proud to provide services that respect the environment, support the regional economy and benefit society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. Whether you join a team that shares your vision or connect with colleagues across our networks, you'll find a welcoming and supportive organisation ready to help you thrive. Why join us? As well as being part of a company that makes a real difference, you'll enjoy a competitive benefits package, opportunities for professional development, and the chance to contribute to essential services that millions of people rely on every day. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose We're looking for a Head of Sales & Billing Integrity to lead and develop our billing function. You'll be the "go-to" expert for all billing activity, ensuring bills are accurate, timely and complete, while safeguarding revenue and supporting outstanding customer service for both household and commercial customers. In this high-profile role, you will: Manage the end-to-end billing process, ensuring accuracy and compliance. Drive the resolution of billing issues that affect customers, ensuring quick, fair outcomes. Lead and develop a team of Billing and Revenue Assurance Managers, Team Leaders and Advisors, creating an engaged and high-performing workforce. Shape strategy and decision-making for billing, supporting continuous improvement and innovation. Work closely with senior leaders, deputising for the Head of Income when required. Oversee the design and delivery of billing processes, systems and revenue assurance controls. Look after large commercial contracts and shared service centre with a diverse range of transactional elements. Accountabilities & Responsibilities Ensure all customer bills are accurate, timely and compliant with regulatory requirements. Lead the department in delivering strategic initiatives, including new billing propositions and payment options. Utilise third-party data to manage property records effectively (e.g. occupied/void status). Ensure new connections, meter reads and property changes are recorded accurately. Deliver operational planning, budgeting and forecasting for billing. Champion continuous improvement, process efficiency and service excellence. Establish and embed robust revenue assurance strategies to prevent revenue leakage. Benchmark against industry best practice to strengthen our billing and shared services capability. Technical Skills & Experience We're looking for a strong leader with experience in customer service, billing operations or shared services. You'll bring proven expertise in managing billing activities in a complex, regulated environment, and the ability to motivate and develop teams to deliver exceptional results. You'll also have: Excellent customer service and communication skills, with the confidence to handle challenging situations constructively. Strong leadership, coaching and performance management skills with the ability to manage key stakeholders across the internal and external organisation Proven ability to deliver against KPIs and deadlines under pressure. Experience of process improvement, mapping or re-engineering. A compliance mindset, with resilience and focus in a fast-paced environment. Graduate level qualification (or equivalent experience). Ability to deal calmly and constructively with any potentially challenging enquiries from either customers or colleagues and to resolve them satisfactorily Qualifications Strong track record of working in a Customer Service and Billing function and Shared Services departments Comfortable working in complex and heavily regulated environment Advanced ability in setting and monitoring smart KPIs Proven track record of building teams and ensuring they work to effective processes Preferably, knowledge of, and experience in, the water industry Experience of process mapping or re-engineering work Graduate or graduate calibre in any discipline About the Team The Income team is responsible for the meter to cash process. Everything from meter reading, bill design, print and postage, cash collection, payment processing and debt collections sits within the Income department. We also make sure that we're billing everyone that should be billed and we design new tariffs to reflect our services and affordability schemes to support our customers. As Head of Sales and Billing you will play an integral role within the Income team shapi
