Market / Counterparty Credit Risk Audit Senior Manager - Global Corporate and Investment Bank - London Market / Counterparty Credit Risk Internal Audit Senior Manager This will be a high-profile role with a significant amount of exposure to senior stakeholders across Global Markets and the wider Bank. You will be required to: assist in the coordination of the global team across the UK, India and New York; drive global audits and independently land issues; be the global team SME for Traded Risk; and have a deep working knowledge of the underlying regulations (both current and upcoming); and lead regulatory reviews from an Internal Audit perspective. To be successful one should have experience with below: An SME in Market Risk and/or Counterparty Credit Risk, with an in-depth understanding of CRR regulatory requirements and upcoming Basel.Undergraduate and/or postgraduate education in Accounting, Finance, Risk Management, or a related fieldRelevant professional certifications such as CPA, CIA, FRM, or CFA, or equivalent career experience in audit or risk management rolesProficiency in data analytics and coding, with experience in tools like Tableau, Python, SQL, and other data science techniquesExcellent communication, analytical, and interpersonal skills to collaborate effectively with stakeholders and work independently or within a team You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.This role is based in London. Purpose of the roleTo lead the development and delivery of audits aligned to the bank's standards and objectivesAccountabilitiesLeading the delivery of Continuous Monitoring activities, including engagement with senior stakeholders to discuss the relevance of business changes on risks, controls and the audit plan.Management of challenging stakeholder discussions regarding audit exceptions.Independent preparation and review of material in response to regulator requests.Management of actual or perceived conflicts to independence and objectivity for all owned audits.Development of an impactful annual audit plan.Production of audit reports, selecting the most appropriate language to use in different audit scenarios, with a clear understanding of the needs of the different users of the audit report.Management of the tracking, validation and closure of several audit issues across a portfolio, overseeing that issue closure is activity performed by others, ensuring they meet quality and timeline requirements and engaging effectively with stakeholders on contentious validation conclusions.Vice President ExpectationsTo contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, plan for the department's future needs and operations, counsel employees on performance and contribute to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long-term goals and ensuring that budgets and schedules meet corporate requirements.Contact me for further details. Asif #
Sep 01, 2025
Full time
Market / Counterparty Credit Risk Audit Senior Manager - Global Corporate and Investment Bank - London Market / Counterparty Credit Risk Internal Audit Senior Manager This will be a high-profile role with a significant amount of exposure to senior stakeholders across Global Markets and the wider Bank. You will be required to: assist in the coordination of the global team across the UK, India and New York; drive global audits and independently land issues; be the global team SME for Traded Risk; and have a deep working knowledge of the underlying regulations (both current and upcoming); and lead regulatory reviews from an Internal Audit perspective. To be successful one should have experience with below: An SME in Market Risk and/or Counterparty Credit Risk, with an in-depth understanding of CRR regulatory requirements and upcoming Basel.Undergraduate and/or postgraduate education in Accounting, Finance, Risk Management, or a related fieldRelevant professional certifications such as CPA, CIA, FRM, or CFA, or equivalent career experience in audit or risk management rolesProficiency in data analytics and coding, with experience in tools like Tableau, Python, SQL, and other data science techniquesExcellent communication, analytical, and interpersonal skills to collaborate effectively with stakeholders and work independently or within a team You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.This role is based in London. Purpose of the roleTo lead the development and delivery of audits aligned to the bank's standards and objectivesAccountabilitiesLeading the delivery of Continuous Monitoring activities, including engagement with senior stakeholders to discuss the relevance of business changes on risks, controls and the audit plan.Management of challenging stakeholder discussions regarding audit exceptions.Independent preparation and review of material in response to regulator requests.Management of actual or perceived conflicts to independence and objectivity for all owned audits.Development of an impactful annual audit plan.Production of audit reports, selecting the most appropriate language to use in different audit scenarios, with a clear understanding of the needs of the different users of the audit report.Management of the tracking, validation and closure of several audit issues across a portfolio, overseeing that issue closure is activity performed by others, ensuring they meet quality and timeline requirements and engaging effectively with stakeholders on contentious validation conclusions.Vice President ExpectationsTo contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, plan for the department's future needs and operations, counsel employees on performance and contribute to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long-term goals and ensuring that budgets and schedules meet corporate requirements.Contact me for further details. Asif #
SHEQ ISO-Systems Administrator Location: London Salary: Up to 40,000 Irwin and Colton have been engaged by a leading Facilities Management organisation, who are looking to bring onboard a new SHEQ ISO-Systems Administrator . The organisation provide maintenance and engineering services to a broad portfolio of renowned commercial clients across 100+ buildings in London. This role is brand new for the business and has been created in order to provide close support to the wider SHEQ department on the integration and maintenance of ISO-standards, 14001, 9001, and 27001, as well as providing proactive administrative and compliance services to assist and complement the team. This role will work closely with, and report to the SHEQ Director Responsibilities of the SHEQ ISO-Systems Administrator will include: Maintaining legal registers, document control, continual improvement, and risk registers in alignment to the ISO Management Systems Act as a confident representative for the business' integrated management systems (ISO-14001, ISO-9001, ISO-27001) Manage revised documents in compliance change management and document control process Regular communication with certification bodies and external contractors when necessary (BSI as an example) Maintaining the sub-contractor vetting data General administrative tasks, including raising POs, data input, scheduling meetings, and arranging training The successful SHEQ ISO-Systems Administrator will have: Proven experience working in alignment with ISO Accreditations 14001 / 9001 (27001 would be advantageous) Proven experience interacting with BSI or a similar certification body would be advantageous Proven experience in a similar administrative role, with strong IT literacy (such as using Microsoft Office word/excel. Regularly) Auditing experience (internal / external) would be beneficial Happy to be site-based 4 days per week For more information on this opportunity or to discuss your next career move, contact Madeline Underwood on (phone number removed) or apply here. Irwin and Colton are a specialist Health and Safety recruitment company, based in the Southeast of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health, and safety Director through to Health and Safety Advisor positions. Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed)
Sep 01, 2025
Full time
SHEQ ISO-Systems Administrator Location: London Salary: Up to 40,000 Irwin and Colton have been engaged by a leading Facilities Management organisation, who are looking to bring onboard a new SHEQ ISO-Systems Administrator . The organisation provide maintenance and engineering services to a broad portfolio of renowned commercial clients across 100+ buildings in London. This role is brand new for the business and has been created in order to provide close support to the wider SHEQ department on the integration and maintenance of ISO-standards, 14001, 9001, and 27001, as well as providing proactive administrative and compliance services to assist and complement the team. This role will work closely with, and report to the SHEQ Director Responsibilities of the SHEQ ISO-Systems Administrator will include: Maintaining legal registers, document control, continual improvement, and risk registers in alignment to the ISO Management Systems Act as a confident representative for the business' integrated management systems (ISO-14001, ISO-9001, ISO-27001) Manage revised documents in compliance change management and document control process Regular communication with certification bodies and external contractors when necessary (BSI as an example) Maintaining the sub-contractor vetting data General administrative tasks, including raising POs, data input, scheduling meetings, and arranging training The successful SHEQ ISO-Systems Administrator will have: Proven experience working in alignment with ISO Accreditations 14001 / 9001 (27001 would be advantageous) Proven experience interacting with BSI or a similar certification body would be advantageous Proven experience in a similar administrative role, with strong IT literacy (such as using Microsoft Office word/excel. Regularly) Auditing experience (internal / external) would be beneficial Happy to be site-based 4 days per week For more information on this opportunity or to discuss your next career move, contact Madeline Underwood on (phone number removed) or apply here. Irwin and Colton are a specialist Health and Safety recruitment company, based in the Southeast of England we recruit across the UK. We recruit all roles in the health and safety industry from Health and Safety Manager, Health, and safety Director through to Health and Safety Advisor positions. Irwin and Colton Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website (url removed)
Single Homeless Project has an opportunity for a Assertive Outreach Worker to join our experienced and committed teams based in Westminster ?. You will join us on a full-time, permanent basis . In return, you will receive a competitive salary starting at £28,953.79 and rising incrementally to £31,101.42 per annum (pro rata). Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs. We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. Join us in creating a brighter, more hopeful future for individuals in need. About the Assertive Outreach Worker role: If you are driven by the belief that everyone deserves the chance to rebuild their life, this is your opportunity to play a pivotal role in transforming that belief into reality. We are looking for an Assertive Outreach Worker to join us (on an up to 12 months maternity cover), stepping into a position that blends leadership, creativity and direct impact. In this role, you will hold a caseload of 15 clients across Westminster and temporary accommodation sites in boroughs across London, working as part of a close-knit, specialist team alongside four other Assertive Outreach Workers, a manager and a psychologist. Together, you will operate within psychologically and trauma-informed approaches, ensuring every interaction is purposeful, respectful and geared towards helping our clients take the next steps in their journey. Your day will be as varied as it is rewarding - guiding clients to sustain their tenancies, improve their physical and mental wellbeing, engage with substance use support services, and access routes into employment. You will cultivate strong partnerships with local agencies, from statutory services to specialist providers, ensuring no opportunity for progress is missed. You will also play a crucial role in assessing needs, identifying risks and maintaining accurate, meaningful records that help shape the support we provide. This is not just a chance to change lives on an individual level, but to be part of a national project pioneering new techniques to improve outcomes for people facing complex challenges around substance use. About you: Understanding and experience of working with the issues faced by people who experience mental ill health, substance use issues, and who have offending histories, in accessing the appropriate support from services. A working knowledge of best practice to support individuals who may be classified as experiencing multiple disadvantage including Trauma Informed Approaches. Experience working as part of a multi-agency partnership to address complex problems and bring about positive change. Familiarity with relevant housing, health and social justice legislation, policy and best practice relevant to systems change and people with multiple needs. A good and current understanding of safeguarding issues and procedures. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Closing Date: Sunday 7th September at midnight Interviews: Tuesday 16th September in Kings Cross at SHP Head Office This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Assertive Outreach Worker - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
Sep 01, 2025
Contractor
Single Homeless Project has an opportunity for a Assertive Outreach Worker to join our experienced and committed teams based in Westminster ?. You will join us on a full-time, permanent basis . In return, you will receive a competitive salary starting at £28,953.79 and rising incrementally to £31,101.42 per annum (pro rata). Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs. We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. Join us in creating a brighter, more hopeful future for individuals in need. About the Assertive Outreach Worker role: If you are driven by the belief that everyone deserves the chance to rebuild their life, this is your opportunity to play a pivotal role in transforming that belief into reality. We are looking for an Assertive Outreach Worker to join us (on an up to 12 months maternity cover), stepping into a position that blends leadership, creativity and direct impact. In this role, you will hold a caseload of 15 clients across Westminster and temporary accommodation sites in boroughs across London, working as part of a close-knit, specialist team alongside four other Assertive Outreach Workers, a manager and a psychologist. Together, you will operate within psychologically and trauma-informed approaches, ensuring every interaction is purposeful, respectful and geared towards helping our clients take the next steps in their journey. Your day will be as varied as it is rewarding - guiding clients to sustain their tenancies, improve their physical and mental wellbeing, engage with substance use support services, and access routes into employment. You will cultivate strong partnerships with local agencies, from statutory services to specialist providers, ensuring no opportunity for progress is missed. You will also play a crucial role in assessing needs, identifying risks and maintaining accurate, meaningful records that help shape the support we provide. This is not just a chance to change lives on an individual level, but to be part of a national project pioneering new techniques to improve outcomes for people facing complex challenges around substance use. About you: Understanding and experience of working with the issues faced by people who experience mental ill health, substance use issues, and who have offending histories, in accessing the appropriate support from services. A working knowledge of best practice to support individuals who may be classified as experiencing multiple disadvantage including Trauma Informed Approaches. Experience working as part of a multi-agency partnership to address complex problems and bring about positive change. Familiarity with relevant housing, health and social justice legislation, policy and best practice relevant to systems change and people with multiple needs. A good and current understanding of safeguarding issues and procedures. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Closing Date: Sunday 7th September at midnight Interviews: Tuesday 16th September in Kings Cross at SHP Head Office This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Assertive Outreach Worker - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
Single Homeless Project has an opportunity for a Assertive Outreach Worker (Male) to join our experienced and committed teams based in Westminster ?. You will join us on a full-time, permanent basis . In return, you will receive a competitive salary starting at £28,953.79 and rising incrementally to £31,101.42 per annum. Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs. We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. Join us in creating a brighter, more hopeful future for individuals in need. About the Assertive Outreach Worker (Male) role: If you are driven by the belief that everyone deserves the chance to rebuild their life, this is your opportunity to play a pivotal role in transforming that belief into reality. We are looking for an Assertive Outreach Worker to join us (on an up to 12 months maternity cover), stepping into a position that blends leadership, creativity and direct impact. In this role, you will hold a caseload of 15 clients across Westminster and temporary accommodation sites in boroughs across London, working as part of a close-knit, specialist team alongside four other Assertive Outreach Workers, a manager and a psychologist. Together, you will operate within psychologically and trauma-informed approaches, ensuring every interaction is purposeful, respectful and geared towards helping our clients take the next steps in their journey. Your day will be as varied as it is rewarding - guiding clients to sustain their tenancies, improve their physical and mental wellbeing, engage with substance use support services, and access routes into employment. You will cultivate strong partnerships with local agencies, from statutory services to specialist providers, ensuring no opportunity for progress is missed. You will also play a crucial role in assessing needs, identifying risks and maintaining accurate, meaningful records that help shape the support we provide. This is not just a chance to change lives on an individual level, but to be part of a national project pioneering new techniques to improve outcomes for people facing complex challenges around substance use. About you: Understanding and experience of working with the issues faced by people who experience mental ill health, substance use issues, and who have offending histories, in accessing the appropriate support from services. A working knowledge of best practice to support individuals who may be classified as experiencing multiple disadvantage including Trauma Informed Approaches. Experience working as part of a multi-agency partnership to address complex problems and bring about positive change. Familiarity with relevant housing, health and social justice legislation, policy and best practice relevant to systems change and people with multiple needs. A good and current understanding of safeguarding issues and procedures. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Closing Date: Sunday 7th September at midnight Interviews: Tuesday 16th September in Kings Cross at SHP Head Office This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Assertive Outreach Worker (Male) - we'd like to hear from you! For genuine occupational requirement reasons, we are seeking male applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1). Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
Sep 01, 2025
Full time
Single Homeless Project has an opportunity for a Assertive Outreach Worker (Male) to join our experienced and committed teams based in Westminster ?. You will join us on a full-time, permanent basis . In return, you will receive a competitive salary starting at £28,953.79 and rising incrementally to £31,101.42 per annum. Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs. We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. Join us in creating a brighter, more hopeful future for individuals in need. About the Assertive Outreach Worker (Male) role: If you are driven by the belief that everyone deserves the chance to rebuild their life, this is your opportunity to play a pivotal role in transforming that belief into reality. We are looking for an Assertive Outreach Worker to join us (on an up to 12 months maternity cover), stepping into a position that blends leadership, creativity and direct impact. In this role, you will hold a caseload of 15 clients across Westminster and temporary accommodation sites in boroughs across London, working as part of a close-knit, specialist team alongside four other Assertive Outreach Workers, a manager and a psychologist. Together, you will operate within psychologically and trauma-informed approaches, ensuring every interaction is purposeful, respectful and geared towards helping our clients take the next steps in their journey. Your day will be as varied as it is rewarding - guiding clients to sustain their tenancies, improve their physical and mental wellbeing, engage with substance use support services, and access routes into employment. You will cultivate strong partnerships with local agencies, from statutory services to specialist providers, ensuring no opportunity for progress is missed. You will also play a crucial role in assessing needs, identifying risks and maintaining accurate, meaningful records that help shape the support we provide. This is not just a chance to change lives on an individual level, but to be part of a national project pioneering new techniques to improve outcomes for people facing complex challenges around substance use. About you: Understanding and experience of working with the issues faced by people who experience mental ill health, substance use issues, and who have offending histories, in accessing the appropriate support from services. A working knowledge of best practice to support individuals who may be classified as experiencing multiple disadvantage including Trauma Informed Approaches. Experience working as part of a multi-agency partnership to address complex problems and bring about positive change. Familiarity with relevant housing, health and social justice legislation, policy and best practice relevant to systems change and people with multiple needs. A good and current understanding of safeguarding issues and procedures. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Closing Date: Sunday 7th September at midnight Interviews: Tuesday 16th September in Kings Cross at SHP Head Office This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our Assertive Outreach Worker (Male) - we'd like to hear from you! For genuine occupational requirement reasons, we are seeking male applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1). Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
About Ogilvy Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity - innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the global agency network for creative excellence and effectiveness by WARC, signifying its ability todeliver creative solutions that drive unreasonable impact for clients and communities.Ogilvy is a WPP company (NYSE: WPP). For more information, visit and follow us on LinkedIn, X, Instagram, and Facebook. Department: Advertising Location: London Contract type: 12-Month Fixed term contract Full Time/Part time: Full Time Reporting into: Business Director About Ogilvy: Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Molson Coors (owner of Madr beer), Valeo Foods UK (owner of Kettle Chips and Rowse Honey), Argos, Mondel-z International, Unilever, TK Maxx and Pernod Ricard. In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally and hosts the world’s biggest festival of behavioural science and creativity, Nudgestock - now in its 12th year. About the Role: We're in search of an adept Account Manager with considerable experience (preferably within the B2B space, who’s used to managing integrated projects within a forward-thinking agency). The core focus will involve liaison with our US based clients to understand the nature of the ask, build out the scope of the project, oversee the development of materials and get involved overseeing the development of the project strategy, supporting research, creation of messaging houses, creative production and all other aspects needed to deliver first class work. With a substantial background in project management, your pivotal responsibility will entail ensuring the flawless execution of projects, starting from initial client briefings to delivering final assets. Leveraging your extensive expertise, you'll navigate intricate project landscapes skillfully, offering astute guidance to cross-functional teams for meticulous adherence to project milestones. Your proficiency in resource alignment, whether fostering collaboration among creative minds or coordinating technical specialists, will foster an environment conducive to translating ideas into tangible results. Your strategic insight and dependable judgment will propel projects seamlessly, adapting to evolving needs and unforeseen challenges while consistently aligning with broader business objectives. We’re looking for a person our client will believe in and trust to deliver exceptional work. The Client: Our client is a leading global payment technology company, one of the largest in the world, with a significant global presence. They operate across traditional payment service lines, such as credit, debit, and pre-paid card services. However, they are increasingly focused on expanding their footprint through new services and embracing new network opportunities. This includes expanding services to include new payment flows for commercial organizations or governments, enabling digital identity services, and embedding services into new app services. The work we do for this client covers B2B and B2B2C marketing, building out product propositions to support new product expansions, building sales enablement toolkits, go-to-market plans, and the creation of advertising, activation, internal comms, digital assets, social, and content What You’ll Do: Efficient Resource Coordination: Act as the linchpin between different agency departments, synchronising resources effectively for optimal project execution. Holistic Project Oversight: Supervise the seamless execution of integrated projects ensuring impeccable completion. Proficient Project Management: Exhibit expertise in managing project setup, scoping, budgeting, and resource coordination while comprehensively grasping the client's business model. Relationship Building: Foster robust relationships with project teams, the commercial division, and the PM Lead. Proactively address resource allocation concerns and meticulously monitor project finances. Risk Management and Collaboration: Identify and mitigate potential project risks, ensuring smooth delivery by deftly collaborating with multi-agency teams. Industry Awareness and Meeting Arrangement: Stay abreast of industry-standard project tools, processes, and platforms. Strategically organise meetings to ensure comprehensive team participation. Exemplary Documentation: Maintain the highest standards of professionalism, precision, and excellence across all project documentation. Ownership: Demonstrate 'you've got this' at every stage. What You'll Need Research: Demonstrate expertise in how to generate insight and understanding around a topic using research skills and tool available - we're looking for an original thinker that is curious and intrigued to learn more and uncover insights to help steer interesting directions. Strategic: Building on your research, we want you to input into the 'thinking' behind the solution, working with our strategy team your point of view matters - we want you to confident and well enough informed to contribute to the direction of projects. Familiarity with Project Management Systems: In-depth knowledge and practical experience using various project management software and platforms. Competence in utilising these tools for efficient project planning, task allocation, progress monitoring, and team collaboration. Stakeholder Management Skills: Strong proficiency in managing diverse stakeholders, including clients, team members, senior management, and external partners. Skills in establishing and maintaining effective relationships pivotal for project success and client satisfaction. Quality Assurance and Continuous Improvement: Focus on implementing and refining quality assurance methodologies within project delivery processes. Establish protocols for ongoing review and enhancement of project outcomes and workflows. Decision-Making: Demonstrate the ability to manage crises efficiently and make well-informed decisions under pressure, sustaining project momentum while adeptly handling unforeseen challenges. Join our team in the role of Account Manager, where you will spearhead impactful creativity and cultivate client relationships on a global scale. Shape campaigns and champion innovation. How we help you Thrive: 25 days annual leave + 1 Volunteer Day Bupa Healthcare Enhanced Maternity, Adoption and Shared Parental Leave We have a Flexible Working Model with core working hours: 10am - 4pm A 1.5:1 Matching Pension Structure Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year Season Ticket Loan and Cycle to Work Scheme Life Assurance At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression. We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality. Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity. Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at . Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.
Sep 01, 2025
Full time
About Ogilvy Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity - innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the global agency network for creative excellence and effectiveness by WARC, signifying its ability todeliver creative solutions that drive unreasonable impact for clients and communities.Ogilvy is a WPP company (NYSE: WPP). For more information, visit and follow us on LinkedIn, X, Instagram, and Facebook. Department: Advertising Location: London Contract type: 12-Month Fixed term contract Full Time/Part time: Full Time Reporting into: Business Director About Ogilvy: Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Molson Coors (owner of Madr beer), Valeo Foods UK (owner of Kettle Chips and Rowse Honey), Argos, Mondel-z International, Unilever, TK Maxx and Pernod Ricard. In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally and hosts the world’s biggest festival of behavioural science and creativity, Nudgestock - now in its 12th year. About the Role: We're in search of an adept Account Manager with considerable experience (preferably within the B2B space, who’s used to managing integrated projects within a forward-thinking agency). The core focus will involve liaison with our US based clients to understand the nature of the ask, build out the scope of the project, oversee the development of materials and get involved overseeing the development of the project strategy, supporting research, creation of messaging houses, creative production and all other aspects needed to deliver first class work. With a substantial background in project management, your pivotal responsibility will entail ensuring the flawless execution of projects, starting from initial client briefings to delivering final assets. Leveraging your extensive expertise, you'll navigate intricate project landscapes skillfully, offering astute guidance to cross-functional teams for meticulous adherence to project milestones. Your proficiency in resource alignment, whether fostering collaboration among creative minds or coordinating technical specialists, will foster an environment conducive to translating ideas into tangible results. Your strategic insight and dependable judgment will propel projects seamlessly, adapting to evolving needs and unforeseen challenges while consistently aligning with broader business objectives. We’re looking for a person our client will believe in and trust to deliver exceptional work. The Client: Our client is a leading global payment technology company, one of the largest in the world, with a significant global presence. They operate across traditional payment service lines, such as credit, debit, and pre-paid card services. However, they are increasingly focused on expanding their footprint through new services and embracing new network opportunities. This includes expanding services to include new payment flows for commercial organizations or governments, enabling digital identity services, and embedding services into new app services. The work we do for this client covers B2B and B2B2C marketing, building out product propositions to support new product expansions, building sales enablement toolkits, go-to-market plans, and the creation of advertising, activation, internal comms, digital assets, social, and content What You’ll Do: Efficient Resource Coordination: Act as the linchpin between different agency departments, synchronising resources effectively for optimal project execution. Holistic Project Oversight: Supervise the seamless execution of integrated projects ensuring impeccable completion. Proficient Project Management: Exhibit expertise in managing project setup, scoping, budgeting, and resource coordination while comprehensively grasping the client's business model. Relationship Building: Foster robust relationships with project teams, the commercial division, and the PM Lead. Proactively address resource allocation concerns and meticulously monitor project finances. Risk Management and Collaboration: Identify and mitigate potential project risks, ensuring smooth delivery by deftly collaborating with multi-agency teams. Industry Awareness and Meeting Arrangement: Stay abreast of industry-standard project tools, processes, and platforms. Strategically organise meetings to ensure comprehensive team participation. Exemplary Documentation: Maintain the highest standards of professionalism, precision, and excellence across all project documentation. Ownership: Demonstrate 'you've got this' at every stage. What You'll Need Research: Demonstrate expertise in how to generate insight and understanding around a topic using research skills and tool available - we're looking for an original thinker that is curious and intrigued to learn more and uncover insights to help steer interesting directions. Strategic: Building on your research, we want you to input into the 'thinking' behind the solution, working with our strategy team your point of view matters - we want you to confident and well enough informed to contribute to the direction of projects. Familiarity with Project Management Systems: In-depth knowledge and practical experience using various project management software and platforms. Competence in utilising these tools for efficient project planning, task allocation, progress monitoring, and team collaboration. Stakeholder Management Skills: Strong proficiency in managing diverse stakeholders, including clients, team members, senior management, and external partners. Skills in establishing and maintaining effective relationships pivotal for project success and client satisfaction. Quality Assurance and Continuous Improvement: Focus on implementing and refining quality assurance methodologies within project delivery processes. Establish protocols for ongoing review and enhancement of project outcomes and workflows. Decision-Making: Demonstrate the ability to manage crises efficiently and make well-informed decisions under pressure, sustaining project momentum while adeptly handling unforeseen challenges. Join our team in the role of Account Manager, where you will spearhead impactful creativity and cultivate client relationships on a global scale. Shape campaigns and champion innovation. How we help you Thrive: 25 days annual leave + 1 Volunteer Day Bupa Healthcare Enhanced Maternity, Adoption and Shared Parental Leave We have a Flexible Working Model with core working hours: 10am - 4pm A 1.5:1 Matching Pension Structure Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year Season Ticket Loan and Cycle to Work Scheme Life Assurance At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression. We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality. Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity. Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at . Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.
Porsche Retail Group (PRG) have an excellent opportunity for a Retail Transaction Manager to work for one of the world s most iconic brands and join Porsche Centre Guildford. To apply for this role, you must have experience within a previous F&I focused automotive role. Role: Reporting to the General Sales Manager, working as one of two Retail Transaction Managers (RTM), you will be responsible for ensuring Porsche Centre Guildford optimises every opportunity to achieve the Centre s Finance Income (F&I) and Valued Added Product Targets. You ll also coach the Sales Team to become fully versed in all income streams, supporting them with the selling and advising, of funding options for customers vehicles. Being the subject manager expert on all F&I products, as an RTM you will ensure an unsurpassed customer experience whilst adhering to all internal procedures and external regulations. Responsibilities: Ensure all customers are fully qualified and offered relevant value-added products Engage all retail customers with finance/product presentations and record referrals accurately Support target setting and monitor Sales Executives F&I performance Coach sales executives on finance referrals Maintain accurate F&I data for forecasting and performance tracking Manage VWFS Finance Renewals and maintain related platforms and campaigns Handle customer concerns promptly, following FCA complaint procedures and Porsche standards Ensure compliance with PRG Sales Process, FCA/RICS documentation, and manage VWFS Connect platform Minimum Qualifications: Proven experience within a previous F&I focused automotive role Knowledge/ understanding of the FCA and other regulatory bodies relevant to the financial services industry (i.e. ICO) Knowledge of Anti-Money Laundering ( AML ) and mitigation of AML risk in a high value retail environment Knowledge/ understanding of the motor industry and applicable regulatory environment Highly organised, able to identify gaps and opportunities in business performance Excellent communication and negotiation skills Valid driver's license and ability to drive Experience / skills required (desirable): A track record of performing within a fast paced, customer-facing, luxury retail environment Proficiency in dealership management systems (DMS), CRM software, and MS Office Suite (particularly Excel and Outlook) Sound understanding of industry processes Specialist Automotive Finance (SAF) Expert or Advanced accreditation Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: Basic Salary of £40,000. OTE of £76,000 with ability to overachieve 33 days holiday per year 8.30am to 6.30pm Monday to Friday (one designated day off in the week) and Saturdays 9am to 5pm A tax efficient VW Group Vehicle Option of a second VW Group Vehicle at a preferential leasing rate Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Centre The biggest Destination Porsche centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You re welcome to request a full synopsis of the job description during your first round of interview, should you be successful. We look forward to hearing from you!
Sep 01, 2025
Full time
Porsche Retail Group (PRG) have an excellent opportunity for a Retail Transaction Manager to work for one of the world s most iconic brands and join Porsche Centre Guildford. To apply for this role, you must have experience within a previous F&I focused automotive role. Role: Reporting to the General Sales Manager, working as one of two Retail Transaction Managers (RTM), you will be responsible for ensuring Porsche Centre Guildford optimises every opportunity to achieve the Centre s Finance Income (F&I) and Valued Added Product Targets. You ll also coach the Sales Team to become fully versed in all income streams, supporting them with the selling and advising, of funding options for customers vehicles. Being the subject manager expert on all F&I products, as an RTM you will ensure an unsurpassed customer experience whilst adhering to all internal procedures and external regulations. Responsibilities: Ensure all customers are fully qualified and offered relevant value-added products Engage all retail customers with finance/product presentations and record referrals accurately Support target setting and monitor Sales Executives F&I performance Coach sales executives on finance referrals Maintain accurate F&I data for forecasting and performance tracking Manage VWFS Finance Renewals and maintain related platforms and campaigns Handle customer concerns promptly, following FCA complaint procedures and Porsche standards Ensure compliance with PRG Sales Process, FCA/RICS documentation, and manage VWFS Connect platform Minimum Qualifications: Proven experience within a previous F&I focused automotive role Knowledge/ understanding of the FCA and other regulatory bodies relevant to the financial services industry (i.e. ICO) Knowledge of Anti-Money Laundering ( AML ) and mitigation of AML risk in a high value retail environment Knowledge/ understanding of the motor industry and applicable regulatory environment Highly organised, able to identify gaps and opportunities in business performance Excellent communication and negotiation skills Valid driver's license and ability to drive Experience / skills required (desirable): A track record of performing within a fast paced, customer-facing, luxury retail environment Proficiency in dealership management systems (DMS), CRM software, and MS Office Suite (particularly Excel and Outlook) Sound understanding of industry processes Specialist Automotive Finance (SAF) Expert or Advanced accreditation Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: Basic Salary of £40,000. OTE of £76,000 with ability to overachieve 33 days holiday per year 8.30am to 6.30pm Monday to Friday (one designated day off in the week) and Saturdays 9am to 5pm A tax efficient VW Group Vehicle Option of a second VW Group Vehicle at a preferential leasing rate Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Centre The biggest Destination Porsche centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone s throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You re welcome to request a full synopsis of the job description during your first round of interview, should you be successful. We look forward to hearing from you!
RecruitmentRevolution.com
City Of Westminster, London
Step Into a Career-Defining Role with One of Fintech's Rising Stars Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? We're not just transforming the way global businesses recover payments - we're redefining what client success looks like. Join a high-impact, award-winning team, work with top-tier brands, and take your career to new heights with a game-changing SaaS platform already making waves across the UK, Europe, and North America. The Role at a Glance: Senior Customer Success Manager Epsom, Surrey HQ Based c2day / 3days per week working from home Up to £90,000 Base (Up to £115,000 OTE) Plus Benefits and potential progression to Head of Customer Success Full time, Permanent - Requires flexibility to work 30-50% of weekly time during US hours Awards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: Background in Customer Success for a SaaS or tech. Proven track record managing enterprise B2B client relationships. Experienced using Hubspot and Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Senior Customer Success Manager Role: We're on the lookout for a high-performing Senior Customer Success Manager to build, support, and grow strong relationships with our enterprise clients across North America, the UK, and Europe. This is your chance to work at a global level - as you partner directly with senior finance and credit executives and report to our US-based Chief Revenue Officer. This isn't just a support role - it's a strategic, commercially driven position where you'll own the entire customer journey: from onboarding and adoption to engagement, retention, and expansion. You'll play a key role in driving growth and delivering measurable impact. You'll thrive here if you: • Love building long-term client relationships rooted in trust and results • Are energised by working cross-functionally and influencing decision-makers • Have the flexibility to align your schedule with EST and PST time zones (we work smart to stay connected) What You'll Own: • Manage and grow relationships with enterprise US clients as their trusted advisor and main point of contact. • Lead onboarding, training, and implementation that drives adoption and long-term value. • Monitor client health, spot risks early, and deliver measurable results through strategic Success Plans. • Partner with Sales to drive renewals and uncover smart expansion opportunities. • Mentor team members, sharing best practices and fostering a culture of growth. • Log key insights in HubSpot to keep the team aligned and data-driven. • Build strong relationships with senior finance and credit stakeholders, influencing at the highest level. • Champion client feedback to shape the roadmap and improve the product. What You Bring: • 6+ years in Customer Success within fast-paced SaaS or tech environments • Proven experience managing enterprise B2B accounts, with strong retention and growth results • Commercially minded, with a knack for spotting opportunities and driving revenue • Confident communicator, able to influence senior stakeholders and articulate value clearly • Proactive, adaptable, and comfortable flexing your schedule to support US clients when needed • Thrive in high-growth settings and bring a problem-solving, builder's mindset Bonus points for: experience in credit management, AR, fintech, or collections - and hands-on time with HubSpot and Ready to take the lead and shape the future of Customer Success in fintech? If you're driven by impact, trusted by clients, and motivated by growth - this is your moment. Apply now and step into a senior role with fast-track progression, global reach, and the autonomy to make a real difference. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Sep 01, 2025
Full time
Step Into a Career-Defining Role with One of Fintech's Rising Stars Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? We're not just transforming the way global businesses recover payments - we're redefining what client success looks like. Join a high-impact, award-winning team, work with top-tier brands, and take your career to new heights with a game-changing SaaS platform already making waves across the UK, Europe, and North America. The Role at a Glance: Senior Customer Success Manager Epsom, Surrey HQ Based c2day / 3days per week working from home Up to £90,000 Base (Up to £115,000 OTE) Plus Benefits and potential progression to Head of Customer Success Full time, Permanent - Requires flexibility to work 30-50% of weekly time during US hours Awards: Fintech Winners at the CICM British Credit Awards 2023, Credit & Collections FinTech Supplier Award 2023 Clients: Verizon, Informa plc, Zoopla, Rentokil, Haymarket, SSE, Zendesk, Johnson Controls, ADT and More Culture: Informality and Flexibility, Work-Life Balance, Wellbeing, Personal Growth and Trust Your Skills: Background in Customer Success for a SaaS or tech. Proven track record managing enterprise B2B client relationships. Experienced using Hubspot and Who we are: We power a financial tool that solves a problem for the majority of B2B Global companies irrespective of size, with a working monetisable model and a path to Global scale. Having recently launched our MVP, we are currently working with new clients to elicit feedback and improve the usability to support scalable growth. Feedback from industry professionals has been extremely positive. Our product offering is enhanced further by the current economic landscape. The Senior Customer Success Manager Role: We're on the lookout for a high-performing Senior Customer Success Manager to build, support, and grow strong relationships with our enterprise clients across North America, the UK, and Europe. This is your chance to work at a global level - as you partner directly with senior finance and credit executives and report to our US-based Chief Revenue Officer. This isn't just a support role - it's a strategic, commercially driven position where you'll own the entire customer journey: from onboarding and adoption to engagement, retention, and expansion. You'll play a key role in driving growth and delivering measurable impact. You'll thrive here if you: • Love building long-term client relationships rooted in trust and results • Are energised by working cross-functionally and influencing decision-makers • Have the flexibility to align your schedule with EST and PST time zones (we work smart to stay connected) What You'll Own: • Manage and grow relationships with enterprise US clients as their trusted advisor and main point of contact. • Lead onboarding, training, and implementation that drives adoption and long-term value. • Monitor client health, spot risks early, and deliver measurable results through strategic Success Plans. • Partner with Sales to drive renewals and uncover smart expansion opportunities. • Mentor team members, sharing best practices and fostering a culture of growth. • Log key insights in HubSpot to keep the team aligned and data-driven. • Build strong relationships with senior finance and credit stakeholders, influencing at the highest level. • Champion client feedback to shape the roadmap and improve the product. What You Bring: • 6+ years in Customer Success within fast-paced SaaS or tech environments • Proven experience managing enterprise B2B accounts, with strong retention and growth results • Commercially minded, with a knack for spotting opportunities and driving revenue • Confident communicator, able to influence senior stakeholders and articulate value clearly • Proactive, adaptable, and comfortable flexing your schedule to support US clients when needed • Thrive in high-growth settings and bring a problem-solving, builder's mindset Bonus points for: experience in credit management, AR, fintech, or collections - and hands-on time with HubSpot and Ready to take the lead and shape the future of Customer Success in fintech? If you're driven by impact, trusted by clients, and motivated by growth - this is your moment. Apply now and step into a senior role with fast-track progression, global reach, and the autonomy to make a real difference. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Look Ahead Care Support and Housing
Hemel Hempstead, Hertfordshire
We're looking for an organised, compassionate and resilient Deputy Manager to join our Learning Disabilities service in Hertfordshire £34,000.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship . For a full job description, please visit our website. Wood Lane End is a specialist supported living service designed for individuals with learning disabilities and Autism, particularly those with complex needs and behaviours that challenge. The service is structured around a single-customer model, meaning the home is tailored to one individual, ensuring highly personalised care and support. Staff are trained in Positive Behavioural Support (PBS) and Autism-specific approaches to ensure the customer's emotional and physical wellbeing is prioritised at all times. As Deputy Manager, you'll support the Area Service Manager in overseeing service delivery, safeguarding, and staff supervision. You'll be a key figure in shaping a stable, nurturing environment where the customer can thrive. At Look Ahead, co-production is central to our approach. We are committed to collaborating closely with our customers to shape the support they receive. We invited B to develop a job advertisement for their new deputy service manager, and this is what they shared: "Hi, I'm B, I'm a 56 years old woman, I have a learning disability and autism, and I live in my own house in Hertfordshire. I'm looking for caring and passionate individual to support me with my daily living skills but also to help me develop skills to live more independently, to share my hobbies and interests and to explore new ones. I need support to adapt to new environments and to develop trust in my carers, also support to make safe use of my home. I love the sun and warm weather. I benefit from a Positive Behaviour Support approach as I may hurt myself or others when I'm upset, and I can damage my property. I am looking for someone who can support me and my support team in doing the things I most enjoy. If you would like the opportunity to support me, please apply!" About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Aug 29, 2025
Full time
We're looking for an organised, compassionate and resilient Deputy Manager to join our Learning Disabilities service in Hertfordshire £34,000.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship . For a full job description, please visit our website. Wood Lane End is a specialist supported living service designed for individuals with learning disabilities and Autism, particularly those with complex needs and behaviours that challenge. The service is structured around a single-customer model, meaning the home is tailored to one individual, ensuring highly personalised care and support. Staff are trained in Positive Behavioural Support (PBS) and Autism-specific approaches to ensure the customer's emotional and physical wellbeing is prioritised at all times. As Deputy Manager, you'll support the Area Service Manager in overseeing service delivery, safeguarding, and staff supervision. You'll be a key figure in shaping a stable, nurturing environment where the customer can thrive. At Look Ahead, co-production is central to our approach. We are committed to collaborating closely with our customers to shape the support they receive. We invited B to develop a job advertisement for their new deputy service manager, and this is what they shared: "Hi, I'm B, I'm a 56 years old woman, I have a learning disability and autism, and I live in my own house in Hertfordshire. I'm looking for caring and passionate individual to support me with my daily living skills but also to help me develop skills to live more independently, to share my hobbies and interests and to explore new ones. I need support to adapt to new environments and to develop trust in my carers, also support to make safe use of my home. I love the sun and warm weather. I benefit from a Positive Behaviour Support approach as I may hurt myself or others when I'm upset, and I can damage my property. I am looking for someone who can support me and my support team in doing the things I most enjoy. If you would like the opportunity to support me, please apply!" About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
