Homelessness Prevention and Housing Advice Seek to prevent homelessness arising wherever possible by working with people at risk of becoming homeless, ensuring that timely advice and assistance is provided on a range of complex issues, using innovative and cost effective solutions to support a preventative approach to homelessness. Thereby minimising the impact to the client and the Council. Receive applications for assistance from persons who may be threatened with homelessness, taking all action required or appropriate in accordance with the homelessness legislation. This will include making decisions in consultation with senior Housing Needs staff regarding the Council's prevention duties to such applicants under the Homelessness Reduction Act 2017. Respond to and deal with referrals received from public bodies in relation to those who may be threatened with homelessness under the "Duty to Refer" in a timely and effective manner in order to prevent homelessness as detailed above. Work closely with Housing Association landlords to ensure "commitment to refer" is complied with, so that proactive early intervention work is undertaken, resulting in effective homelessness prevention from social housing. Assess the client's housing needs and identify problems causing potential homelessness and provide tailored solutions, advice and assistance to enable them to sustain their existing accommodation or achieve a planned move to alternative accommodation whilst managing their expectations around the solutions available. Carry out home visits where appropriate in an attempt to mediate between households who are at risk of homelessness. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Sep 04, 2025
Contractor
Homelessness Prevention and Housing Advice Seek to prevent homelessness arising wherever possible by working with people at risk of becoming homeless, ensuring that timely advice and assistance is provided on a range of complex issues, using innovative and cost effective solutions to support a preventative approach to homelessness. Thereby minimising the impact to the client and the Council. Receive applications for assistance from persons who may be threatened with homelessness, taking all action required or appropriate in accordance with the homelessness legislation. This will include making decisions in consultation with senior Housing Needs staff regarding the Council's prevention duties to such applicants under the Homelessness Reduction Act 2017. Respond to and deal with referrals received from public bodies in relation to those who may be threatened with homelessness under the "Duty to Refer" in a timely and effective manner in order to prevent homelessness as detailed above. Work closely with Housing Association landlords to ensure "commitment to refer" is complied with, so that proactive early intervention work is undertaken, resulting in effective homelessness prevention from social housing. Assess the client's housing needs and identify problems causing potential homelessness and provide tailored solutions, advice and assistance to enable them to sustain their existing accommodation or achieve a planned move to alternative accommodation whilst managing their expectations around the solutions available. Carry out home visits where appropriate in an attempt to mediate between households who are at risk of homelessness. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of 1.8bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. Here at Bristol we are the UK's leading producer of Chilled Sauces & Soups! From our site we supply over 37% of the UKs chilled sauces and 20% of the country's chilled soups to both Sainsburys & Asda. What you'll be doing As Technical Officer you will report to the Technical Services Manager, you will be responsible for completing KPI reports for Greencore and our customers, investigating and replying to customer complaints/queries, and providing support to the wider Technical team We are looking for a candidate with good attention to detail, enthusiasm, and an eagerness to learn! Good written communication skills are essential as you will be responsible for corresponding directly with customers. You will also be responsible for making sure customer/Greencore KPI reports and trending work are completed to a high standard and by the required deadline so good organisation and excel skills are also required. What we're looking for We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. Previous Technical experience is desirable, but not essential, as training will be provided Strong computer skills, particularly with excel. Effective planning and organising Attention to detail Excellent timekeeping skills Excellent communication skills, both written and verbal Ability to work on own initiative Ability to problem solve If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Sep 04, 2025
Full time
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of 1.8bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. Here at Bristol we are the UK's leading producer of Chilled Sauces & Soups! From our site we supply over 37% of the UKs chilled sauces and 20% of the country's chilled soups to both Sainsburys & Asda. What you'll be doing As Technical Officer you will report to the Technical Services Manager, you will be responsible for completing KPI reports for Greencore and our customers, investigating and replying to customer complaints/queries, and providing support to the wider Technical team We are looking for a candidate with good attention to detail, enthusiasm, and an eagerness to learn! Good written communication skills are essential as you will be responsible for corresponding directly with customers. You will also be responsible for making sure customer/Greencore KPI reports and trending work are completed to a high standard and by the required deadline so good organisation and excel skills are also required. What we're looking for We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. Previous Technical experience is desirable, but not essential, as training will be provided Strong computer skills, particularly with excel. Effective planning and organising Attention to detail Excellent timekeeping skills Excellent communication skills, both written and verbal Ability to work on own initiative Ability to problem solve If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Senior Risk Officer - Lloyds Market Our specialist insurance client is looking for a highly skilled Senior Risk Officer to join their London based team on a 6 months initial contract. Skills Required: Degree in Actuarial Science, Risk Management, or a related field; advanced degree or professional certification (eg, CERA, FRM, ACII, or equivalent) is a plus. Proven experience in risk management,within the Lloyd's insurance market and PRA/EIOPA regulatory environment. Good understanding of Solvency II and familiar with principles of regulatory capital (Internal Model and Standard Formula) Strong technical understanding and implementation of risk assessment methodologies, regulatory frameworks, and key industry standards. Experience of ORSA and stress testing processes. Excellent analytical and problem-solving skills, with the ability to communicate complex risk issues effectively to diverse audiences through risk papers and presentations. Demonstrated leadership capabilities and experience in managing teams, driving strategic initiatives, and fostering a risk-aware culture. Proficiency in risk management tools and software, with a strong aptitude for data analysis and interpretation. If interested, please submit your CV Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Sep 04, 2025
Contractor
Senior Risk Officer - Lloyds Market Our specialist insurance client is looking for a highly skilled Senior Risk Officer to join their London based team on a 6 months initial contract. Skills Required: Degree in Actuarial Science, Risk Management, or a related field; advanced degree or professional certification (eg, CERA, FRM, ACII, or equivalent) is a plus. Proven experience in risk management,within the Lloyd's insurance market and PRA/EIOPA regulatory environment. Good understanding of Solvency II and familiar with principles of regulatory capital (Internal Model and Standard Formula) Strong technical understanding and implementation of risk assessment methodologies, regulatory frameworks, and key industry standards. Experience of ORSA and stress testing processes. Excellent analytical and problem-solving skills, with the ability to communicate complex risk issues effectively to diverse audiences through risk papers and presentations. Demonstrated leadership capabilities and experience in managing teams, driving strategic initiatives, and fostering a risk-aware culture. Proficiency in risk management tools and software, with a strong aptitude for data analysis and interpretation. If interested, please submit your CV Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
This is an exciting alternative career path for Registered General Nurses and Paramedics with three or more years post qualification experience who want something different from the usual clinical setting. Join Mountain Healthcare , one of the UK's leading providers of forensic healthcare and sexual assault referral services. We work in partnership with the police, NHS and other agencies to deliver exceptional care to some of the most vulnerable people in our communities. Our teams are known for their professionalism, compassion and commitment to our core values of Being Kind and Doing the Right Thing . As a Forensic Custody Healthcare Professional you will • Provide high quality care to detainees in police custody • Manage a variety of health needs from drug and alcohol dependency to acute medical episodes • Be trained to collect forensic samples that support police investigations Experience in forensics is not required as full accredited training is provided. We offer a range of flexible working arrangements to help you achieve a positive work life balance while building a rewarding and impactful career in an organisation that values and supports its people. About the Role Key responsibilities • Carry out comprehensive clinical assessments to determine fitness for detention or interview • Manage medical emergencies, treat injuries and provide health advice • Collect and preserve forensic samples in line with legal and professional standards • Liaise with police officers, NHS services, mental health teams and other agencies • Maintain accurate clinical and evidential records • Attend court when required to give impartial professional evidence • Undertake accredited forensic training and continuous professional development Why Join Us • Flexible working arrangements to support work life balance • Full time and part time positions available • Accredited forensic training provided • Supportive values driven team culture • Opportunities to progress within one of the UK's most respected forensic healthcare providers Requirements • Registered General Nurse (RGN) or Paramedic with current NMC or HCPC registration • Minimum three years post qualification experience • Full UK driving licence with less than 6 points • Right to work in the UK and have lived in the UK for a minimum of three years prior to application • Enhanced DBS clearance • Strong communication and decision making skills • Willingness to complete accredited forensic training within the first year
Sep 04, 2025
Full time
This is an exciting alternative career path for Registered General Nurses and Paramedics with three or more years post qualification experience who want something different from the usual clinical setting. Join Mountain Healthcare , one of the UK's leading providers of forensic healthcare and sexual assault referral services. We work in partnership with the police, NHS and other agencies to deliver exceptional care to some of the most vulnerable people in our communities. Our teams are known for their professionalism, compassion and commitment to our core values of Being Kind and Doing the Right Thing . As a Forensic Custody Healthcare Professional you will • Provide high quality care to detainees in police custody • Manage a variety of health needs from drug and alcohol dependency to acute medical episodes • Be trained to collect forensic samples that support police investigations Experience in forensics is not required as full accredited training is provided. We offer a range of flexible working arrangements to help you achieve a positive work life balance while building a rewarding and impactful career in an organisation that values and supports its people. About the Role Key responsibilities • Carry out comprehensive clinical assessments to determine fitness for detention or interview • Manage medical emergencies, treat injuries and provide health advice • Collect and preserve forensic samples in line with legal and professional standards • Liaise with police officers, NHS services, mental health teams and other agencies • Maintain accurate clinical and evidential records • Attend court when required to give impartial professional evidence • Undertake accredited forensic training and continuous professional development Why Join Us • Flexible working arrangements to support work life balance • Full time and part time positions available • Accredited forensic training provided • Supportive values driven team culture • Opportunities to progress within one of the UK's most respected forensic healthcare providers Requirements • Registered General Nurse (RGN) or Paramedic with current NMC or HCPC registration • Minimum three years post qualification experience • Full UK driving licence with less than 6 points • Right to work in the UK and have lived in the UK for a minimum of three years prior to application • Enhanced DBS clearance • Strong communication and decision making skills • Willingness to complete accredited forensic training within the first year
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Berg re. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: - To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. - To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. - To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service - Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. - Ensure that core information systems and services are delivered reliably and to expected standards. - Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. - Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. - Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. - Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. - Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: - Expertise in and successful experience of systems with knowledge of technologies. -A track record in financial and project management within IT. -Demonstrable experience in strategic planning. - Expertise in the analysis and development of IT processes and change management. -Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. - Recent experience in securing contracts within a Procurement process. - Proven experience in leading and managing a team. - Recent experience of implementing a Cyber Security strategy. - Previous experience in managing effective relationships at a senior level and with external stakeholders. - Ability to delegate tasks whilst maintaining high quality. - High level of analytical skills. - Highly developed and demonstrable communication and presentation skills. - Ability to work under pressure and meet strict deadlines. - Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. Desirable but not essential: . click apply for full job details
Sep 04, 2025
Full time
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Berg re. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: - To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. - To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. - To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service - Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. - Ensure that core information systems and services are delivered reliably and to expected standards. - Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. - Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. - Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. - Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. - Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: - Expertise in and successful experience of systems with knowledge of technologies. -A track record in financial and project management within IT. -Demonstrable experience in strategic planning. - Expertise in the analysis and development of IT processes and change management. -Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. - Recent experience in securing contracts within a Procurement process. - Proven experience in leading and managing a team. - Recent experience of implementing a Cyber Security strategy. - Previous experience in managing effective relationships at a senior level and with external stakeholders. - Ability to delegate tasks whilst maintaining high quality. - High level of analytical skills. - Highly developed and demonstrable communication and presentation skills. - Ability to work under pressure and meet strict deadlines. - Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. Desirable but not essential: . click apply for full job details
Telesales Executive - Part-Time Location: Heckmondwike, WF16 Salary: 27,000 - 29,000 per annum (pro rata, dependent on experience) On-Target Earnings (OTE): Up to 35,000, based on appointment generation ( 10 per appointment, uncapped and with no threshold) Working Hours: Monday to Friday, 10am - 2:00pm Benefits: On-site parking Work Location: In-person A leading provider in the electrical inspection, testing, and installation industry is seeking an experienced Telesales Executive to support the development of a new department focused on appointment generation and lead sourcing. This is a key role in driving business growth and supporting our Business Development Manager (BDM) with high-quality leads. We are expanding rapidly, and this position offers genuine scope for career progression into a BDM role for the right candidate. Key Responsibilities: Generate qualified appointments through outbound calling Source and nurture leads for the Business Development Manager Engage with professionals such as maintenance teams, engineers, health & safety officers, facilities managers, and compliance personnel Maintain accurate records of customer interactions Meet and exceed performance targets Essential Skills and Attributes: Proven telesales experience (required) Confident and articulate communicator Patient and empathetic approach Positive attitude and self-motivation Strong focus and attention to detail Excellent interpersonal skills Team-oriented mindset Resilient and hard-working Friendly and professional manner If you are looking for a rewarding challenge and the opportunity to join one of the fastest-growing companies in the industry, we would be delighted to hear from you. Apply now to become part of a supportive and ambitious team. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Sep 04, 2025
Full time
Telesales Executive - Part-Time Location: Heckmondwike, WF16 Salary: 27,000 - 29,000 per annum (pro rata, dependent on experience) On-Target Earnings (OTE): Up to 35,000, based on appointment generation ( 10 per appointment, uncapped and with no threshold) Working Hours: Monday to Friday, 10am - 2:00pm Benefits: On-site parking Work Location: In-person A leading provider in the electrical inspection, testing, and installation industry is seeking an experienced Telesales Executive to support the development of a new department focused on appointment generation and lead sourcing. This is a key role in driving business growth and supporting our Business Development Manager (BDM) with high-quality leads. We are expanding rapidly, and this position offers genuine scope for career progression into a BDM role for the right candidate. Key Responsibilities: Generate qualified appointments through outbound calling Source and nurture leads for the Business Development Manager Engage with professionals such as maintenance teams, engineers, health & safety officers, facilities managers, and compliance personnel Maintain accurate records of customer interactions Meet and exceed performance targets Essential Skills and Attributes: Proven telesales experience (required) Confident and articulate communicator Patient and empathetic approach Positive attitude and self-motivation Strong focus and attention to detail Excellent interpersonal skills Team-oriented mindset Resilient and hard-working Friendly and professional manner If you are looking for a rewarding challenge and the opportunity to join one of the fastest-growing companies in the industry, we would be delighted to hear from you. Apply now to become part of a supportive and ambitious team. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
AI Back End Engineer (Contract) Duration: 6 Months (Possibility for extension) Location: London/Hybrid (2 - 3 days on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile Are you ready to shape the future of AI in financial services? We are looking for a talented AI Back-End Engineer to join our dynamic innovation team within the investment banking sector. This is an exciting opportunity to work in a greenfield environment, where you will play a crucial role in designing and deploying secure, scalable AI services that drive next-generation use cases, including client intelligence, document processing, and risk management. Key Responsibilities: Architect & Implement: Design and deploy secure AI services from lab to production, ensuring they are scalable and compliant with industry standards. API Development: Create robust APIs for large language models (LLMs), retrieval-augmented generation (RAG) pipelines, agentic workflows, and document intelligence systems. Cybersecurity & Privacy: Integrate cybersecurity and data privacy controls across all AI workflows, including encryption, anonymisation, and access logging. Collaborate with CISO: Work closely with the Chief Information Security Officer (CISO) function on threat modelling, security reviews, and AI-specific control design. Enterprise Integration: Integrate with enterprise Identity and Access Management (IAM) systems, enforcing Role-Based Access Control (RBAC) and least privilege principles. Compliance Support: Conduct vulnerability scans, manage pen-test remediation, and assist in internal and regulatory audits (FCA, PRA). Required Knowledge & Experience: Proven experience delivering greenfield AI systems in production with secure-by-design architecture. Expertise in designing and managing AI lab environments using Infrastructure as Code (IaC), containerisation, and secure networking practises. Hands-on experience with LLM implementation, including fine-tuning, prompt engineering, and secure deployment. Proficiency in building agentic workflows using modular LLM agents with memory, planning, and tool integration. Experience implementing Model Context Protocol (MCP) for secure, auditable context injection across agentic systems. Demonstrated ability to build RAG pipelines with strict data governance and contextual integrity. Familiarity with regulatory frameworks such as the EU AI Act, FCA cybersecurity principles, and oversight of critical systems. Previous collaboration with cybersecurity and compliance teams in regulated environments. Knowledge of controls under ISO 27001, NIST, or SOC2 frameworks. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
Sep 04, 2025
Contractor
AI Back End Engineer (Contract) Duration: 6 Months (Possibility for extension) Location: London/Hybrid (2 - 3 days on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile Are you ready to shape the future of AI in financial services? We are looking for a talented AI Back-End Engineer to join our dynamic innovation team within the investment banking sector. This is an exciting opportunity to work in a greenfield environment, where you will play a crucial role in designing and deploying secure, scalable AI services that drive next-generation use cases, including client intelligence, document processing, and risk management. Key Responsibilities: Architect & Implement: Design and deploy secure AI services from lab to production, ensuring they are scalable and compliant with industry standards. API Development: Create robust APIs for large language models (LLMs), retrieval-augmented generation (RAG) pipelines, agentic workflows, and document intelligence systems. Cybersecurity & Privacy: Integrate cybersecurity and data privacy controls across all AI workflows, including encryption, anonymisation, and access logging. Collaborate with CISO: Work closely with the Chief Information Security Officer (CISO) function on threat modelling, security reviews, and AI-specific control design. Enterprise Integration: Integrate with enterprise Identity and Access Management (IAM) systems, enforcing Role-Based Access Control (RBAC) and least privilege principles. Compliance Support: Conduct vulnerability scans, manage pen-test remediation, and assist in internal and regulatory audits (FCA, PRA). Required Knowledge & Experience: Proven experience delivering greenfield AI systems in production with secure-by-design architecture. Expertise in designing and managing AI lab environments using Infrastructure as Code (IaC), containerisation, and secure networking practises. Hands-on experience with LLM implementation, including fine-tuning, prompt engineering, and secure deployment. Proficiency in building agentic workflows using modular LLM agents with memory, planning, and tool integration. Experience implementing Model Context Protocol (MCP) for secure, auditable context injection across agentic systems. Demonstrated ability to build RAG pipelines with strict data governance and contextual integrity. Familiarity with regulatory frameworks such as the EU AI Act, FCA cybersecurity principles, and oversight of critical systems. Previous collaboration with cybersecurity and compliance teams in regulated environments. Knowledge of controls under ISO 27001, NIST, or SOC2 frameworks. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
Performance and Data Manager Adecco - Housing are delighted to be assisting a housing provider to recruit a Performance and Data Manager who will be responsible for managing performance information systems , including the analysis of service performance data . The role oversees data collection, data integrity, & the triangulation of data to produce in-depth insights. This includes preparing reports for the Executive and Senior Management Team, the Board, Committees, and for statutory submissions. Location: London - Head Office (with regular travel to local housing centres) Grade/Salary: 44,408 - 49,972 Direct Reports: None Contract Type: Permanent / Full-Time (35 hours per week) Key Responsibilities 1. Performance Management Monitor and analyse service performance through KPIs, identifying trends and benchmarking against comparable housing providers. Maintain up-to-date knowledge of performance requirements for key areas of business activity. Produce performance reports for the Executive and Senior Management Team, working with Heads of Service to track improvement plans and support understanding of achievements and risks, identifying areas for improvement. 2. Partnership Working Maintain effective working relationships with colleagues, professional peers, and service users. Identify appropriate peer groups and comparative data sources to enable the Board and Committees to assess performance. Collaborate with internal stakeholders to communicate performance findings and learning outcomes and supporting colleagues in understanding and using organisational data effectively. Ensure sensitivity to the diverse needs of the communities served, applying the organisation's equal opportunity principles. 3. Data Management Develop and oversee data management systems across the organisation. Carry out spot audits of tenant-facing services to test data integrity. Provide accurate data and insight to support service reviews and decision-making. Present data in accessible, clear formats for colleagues, Board members, and Committees. Triangulate data from multiple sources to identify patterns and outcomes, producing deep-dive analysis where required. Address data inconsistencies in liaison with IT and relevant teams. Act as the Data Protection Officer, ensuring compliance with data protection and privacy legislation. 4. Continuous Improvement Attend relevant conferences and good practice forums. Support Heads of Service in setting ambitious yet achievable targets that reflect a commitment to service improvement. Use resident feedback and data analysis to inform performance targets and improvement plans. Lead or support ad hoc insight projects to identify opportunities, risks, and improvements. 5. Regulatory Compliance Ensure targets align with regulatory expectations, Ombudsman recommendations, and statutory requirements. Embed recognised good practice in all performance and reporting activities. Person Specification Education & Qualifications Good standard of education (GCSEs or equivalent). Evidence of continued professional development Desirable: Management qualification (e.g., ILM Level 5+). Experience Proven track record in improving service delivery. Experience presenting data in clear, visual formats and identifying trends. Experience analysing data to drive service improvement and background in not-for-profit, public sector, or regulated services. Knowledge & Skills Excellent interpersonal and communication skills. Strong data analysis and reporting abilities. Organised, with strong problem-solving and decision-making skills. Proficient in IT systems, including CRM, telephony, and Office 365. Able to work across multiple sites. At Adecco Housing , we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process. Don't miss out on this fantastic opportunity to join our team as a Performance & Data Manager click 'Apply' now!
Sep 04, 2025
Full time
Performance and Data Manager Adecco - Housing are delighted to be assisting a housing provider to recruit a Performance and Data Manager who will be responsible for managing performance information systems , including the analysis of service performance data . The role oversees data collection, data integrity, & the triangulation of data to produce in-depth insights. This includes preparing reports for the Executive and Senior Management Team, the Board, Committees, and for statutory submissions. Location: London - Head Office (with regular travel to local housing centres) Grade/Salary: 44,408 - 49,972 Direct Reports: None Contract Type: Permanent / Full-Time (35 hours per week) Key Responsibilities 1. Performance Management Monitor and analyse service performance through KPIs, identifying trends and benchmarking against comparable housing providers. Maintain up-to-date knowledge of performance requirements for key areas of business activity. Produce performance reports for the Executive and Senior Management Team, working with Heads of Service to track improvement plans and support understanding of achievements and risks, identifying areas for improvement. 2. Partnership Working Maintain effective working relationships with colleagues, professional peers, and service users. Identify appropriate peer groups and comparative data sources to enable the Board and Committees to assess performance. Collaborate with internal stakeholders to communicate performance findings and learning outcomes and supporting colleagues in understanding and using organisational data effectively. Ensure sensitivity to the diverse needs of the communities served, applying the organisation's equal opportunity principles. 3. Data Management Develop and oversee data management systems across the organisation. Carry out spot audits of tenant-facing services to test data integrity. Provide accurate data and insight to support service reviews and decision-making. Present data in accessible, clear formats for colleagues, Board members, and Committees. Triangulate data from multiple sources to identify patterns and outcomes, producing deep-dive analysis where required. Address data inconsistencies in liaison with IT and relevant teams. Act as the Data Protection Officer, ensuring compliance with data protection and privacy legislation. 4. Continuous Improvement Attend relevant conferences and good practice forums. Support Heads of Service in setting ambitious yet achievable targets that reflect a commitment to service improvement. Use resident feedback and data analysis to inform performance targets and improvement plans. Lead or support ad hoc insight projects to identify opportunities, risks, and improvements. 5. Regulatory Compliance Ensure targets align with regulatory expectations, Ombudsman recommendations, and statutory requirements. Embed recognised good practice in all performance and reporting activities. Person Specification Education & Qualifications Good standard of education (GCSEs or equivalent). Evidence of continued professional development Desirable: Management qualification (e.g., ILM Level 5+). Experience Proven track record in improving service delivery. Experience presenting data in clear, visual formats and identifying trends. Experience analysing data to drive service improvement and background in not-for-profit, public sector, or regulated services. Knowledge & Skills Excellent interpersonal and communication skills. Strong data analysis and reporting abilities. Organised, with strong problem-solving and decision-making skills. Proficient in IT systems, including CRM, telephony, and Office 365. Able to work across multiple sites. At Adecco Housing , we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process. Don't miss out on this fantastic opportunity to join our team as a Performance & Data Manager click 'Apply' now!
We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 49,257 Location: Leicester Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)
Sep 04, 2025
Full time
We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 49,257 Location: Leicester Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)
We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 50,308 Location: Oxford Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)
Sep 04, 2025
Full time
We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 50,308 Location: Oxford Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)
Adecco are seeking a highly capable and motivated Complaints Officer to join our Local Authority clients Homeless Intervention and Prevention Team. This is a key role focused on enhancing service delivery through effective complaint resolution, stakeholder engagement, and continuous improvement initiatives. About the Role This position plays a critical role in ensuring that customer feedback is handled with professionalism, empathy, and efficiency. You will be responsible for managing complex complaints, responding to member enquiries, and identifying opportunities to improve service quality and operational effectiveness. The role requires close collaboration with colleagues across all levels of the organisation, including senior leadership. Complaints Officer Public Sector - Local Authority Temporary Role - 6 months with possible extension Full Time - Monday to Friday, 36 hours per week 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - 2 days per week in office (based in Croydon) IT equipment provided ASAP start Key Responsibilities Lead and manage Housing Needs complaints, ensuring adherence to corporate policies and timelines. Investigate and respond to complex complaints, including Stage 2 and Ombudsman cases. Provide expert advice on complaint resolution, including compensation recommendations. Support continuous improvement of complaints systems and processes. Coach and develop staff to embed a positive complaints culture. Collaborate with internal and external stakeholders to ensure effective complaint resolution. Monitor and oversee action plans arising from Ombudsman findings. Maintain up-to-date knowledge of housing legislation and best practices. What We're Looking For Essential Knowledge & Experience: Strong understanding of local government complaints processes. Experience in Housing Needs or similar setting. Knowledge of housing legislation and complaint handling codes. Proven track record in managing complex complaints and delivering service improvements. Skills & Abilities: Excellent analytical and problem-solving skills. Strong written and verbal communication. Ability to influence and collaborate across teams. Resilience and adaptability in a fast-paced environment. Commitment to equality, diversity, and customer service excellence. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 04, 2025
Contractor
Adecco are seeking a highly capable and motivated Complaints Officer to join our Local Authority clients Homeless Intervention and Prevention Team. This is a key role focused on enhancing service delivery through effective complaint resolution, stakeholder engagement, and continuous improvement initiatives. About the Role This position plays a critical role in ensuring that customer feedback is handled with professionalism, empathy, and efficiency. You will be responsible for managing complex complaints, responding to member enquiries, and identifying opportunities to improve service quality and operational effectiveness. The role requires close collaboration with colleagues across all levels of the organisation, including senior leadership. Complaints Officer Public Sector - Local Authority Temporary Role - 6 months with possible extension Full Time - Monday to Friday, 36 hours per week 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - 2 days per week in office (based in Croydon) IT equipment provided ASAP start Key Responsibilities Lead and manage Housing Needs complaints, ensuring adherence to corporate policies and timelines. Investigate and respond to complex complaints, including Stage 2 and Ombudsman cases. Provide expert advice on complaint resolution, including compensation recommendations. Support continuous improvement of complaints systems and processes. Coach and develop staff to embed a positive complaints culture. Collaborate with internal and external stakeholders to ensure effective complaint resolution. Monitor and oversee action plans arising from Ombudsman findings. Maintain up-to-date knowledge of housing legislation and best practices. What We're Looking For Essential Knowledge & Experience: Strong understanding of local government complaints processes. Experience in Housing Needs or similar setting. Knowledge of housing legislation and complaint handling codes. Proven track record in managing complex complaints and delivering service improvements. Skills & Abilities: Excellent analytical and problem-solving skills. Strong written and verbal communication. Ability to influence and collaborate across teams. Resilience and adaptability in a fast-paced environment. Commitment to equality, diversity, and customer service excellence. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Part-Time Health & Safety Advisor - Temp Southside of Edinburgh based hybrid working available Part-Time Hours flexible on specific hours & days to be worked - up to 25 hours Temp role for a minimum of 2 months strong potential for extension & may become permanent Pay rate up to 24.00 per hour + holiday pay (depending on skills & relevant experience) Search Consultancy are currently working exclusively with an Edinburgh based client in the housing services sector to recruit an experienced Health & Safety Advisor Officer on a Part-Time Temporary basis during a period of transition for the business. Sitting within the HR team & reporting to both the Head of HR & CEO, the successful candidate will be responsible for developing and supporting the Health and Safety processes, procedures and systems within the business, as well as providing guidance and support on health, safety and environmental issues across the business & it's locations. This is a Part-Time role working up to a maximum of 25 hours per week between Monday & Friday. The client is happy to be flexible in terms of the number of hours worked and the days & times these hours are worked in the week to suit the availability and commitments of the successful candidate. Duties involved in this role will include: Act as Health & Safety "Competent Person", acting as the 'go-to' person for H&S advice and assistance across the business Leading on development of a positive H&S culture Manage the Policy and Procedure framework for H&S, ensuring that H&S policy is fit for purpose and regularly reviewed Co-ordinate legal and statutory requirements relating to the sector, recording and reporting any non-compliance and following up on any actions Offering guidance and support in relation to Risk Management Supporting with delivery of fire risk assessments across locations ensuring that risks are controlled and preventative measures in place Development of a regular H&S check process to be conducted by colleagues Delivering relevant H&S audits and reports Developing & rolling out the company's incident reporting system, maintaining accident, incident and near miss records and compliance with the reporting of Injuries, diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) Leading on accident and incident investigations Providing organisational guidance in relation to H&S training requirements for staff Various other related H&S duties as required In order to be considered for this role your skills and experience should include: Previous relevant experience within a specific Health & Safety advisor role carrying out duties in line with the above - this experience is ESSENTIAL and candidates who have this experience from either the Housing or Care sector would be at a distinct advantage Excellent communication skills, both written and verbal - this is absolutely ESSENTIAL as you will be in communications with both internal and external stakeholders at all levels Candidates who have or are working towards IOSH or NEBOSH would be preferred, although this is not essential Solid IT Skills including the full MS Office suite If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Sep 04, 2025
Contractor
Part-Time Health & Safety Advisor - Temp Southside of Edinburgh based hybrid working available Part-Time Hours flexible on specific hours & days to be worked - up to 25 hours Temp role for a minimum of 2 months strong potential for extension & may become permanent Pay rate up to 24.00 per hour + holiday pay (depending on skills & relevant experience) Search Consultancy are currently working exclusively with an Edinburgh based client in the housing services sector to recruit an experienced Health & Safety Advisor Officer on a Part-Time Temporary basis during a period of transition for the business. Sitting within the HR team & reporting to both the Head of HR & CEO, the successful candidate will be responsible for developing and supporting the Health and Safety processes, procedures and systems within the business, as well as providing guidance and support on health, safety and environmental issues across the business & it's locations. This is a Part-Time role working up to a maximum of 25 hours per week between Monday & Friday. The client is happy to be flexible in terms of the number of hours worked and the days & times these hours are worked in the week to suit the availability and commitments of the successful candidate. Duties involved in this role will include: Act as Health & Safety "Competent Person", acting as the 'go-to' person for H&S advice and assistance across the business Leading on development of a positive H&S culture Manage the Policy and Procedure framework for H&S, ensuring that H&S policy is fit for purpose and regularly reviewed Co-ordinate legal and statutory requirements relating to the sector, recording and reporting any non-compliance and following up on any actions Offering guidance and support in relation to Risk Management Supporting with delivery of fire risk assessments across locations ensuring that risks are controlled and preventative measures in place Development of a regular H&S check process to be conducted by colleagues Delivering relevant H&S audits and reports Developing & rolling out the company's incident reporting system, maintaining accident, incident and near miss records and compliance with the reporting of Injuries, diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) Leading on accident and incident investigations Providing organisational guidance in relation to H&S training requirements for staff Various other related H&S duties as required In order to be considered for this role your skills and experience should include: Previous relevant experience within a specific Health & Safety advisor role carrying out duties in line with the above - this experience is ESSENTIAL and candidates who have this experience from either the Housing or Care sector would be at a distinct advantage Excellent communication skills, both written and verbal - this is absolutely ESSENTIAL as you will be in communications with both internal and external stakeholders at all levels Candidates who have or are working towards IOSH or NEBOSH would be preferred, although this is not essential Solid IT Skills including the full MS Office suite If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Our client is seeking a senior leader to drive digital solutions in the energy sector, focusing on Transmission & Distribution, Molecular Solutions, and Renewables. The role involves developing and delivering digital advisory services throughout project life cycles, leading teams, managing client relationships, and securing new business. Candidates should have deep energy market knowledge, experience in digital energy projects, and a strong track record in business development and stakeholder engagement. The position reports to the Global Digital Energy Leader and requires familiarity with both traditional and advanced digital technologies, staying updated on industry trends, and fostering industry relationships Proven experience leading digital energy projects in a professional setting, with demonstrated team management and project delivery capabilities. Strong perspective on the role of traditional digital technologies-such as the Internet, digital data, software, and digital models-at various maturity levels within client organizations. Familiarity with, and ideally active participation in, industry-leading digital energy initiatives and programs on both national and international scales. Deep understanding of emerging and advanced digital technologies that are rapidly developing and intrinsically digital. Up-to-date with current industry trends and developments in digital energy, with the ability to share insights and best practices across the organization. Essential Skills and Knowledge: Extensive experience in the consulting or technology industry, demonstrating a deep understanding of data, opportunities, and challenges. Recent experience and current understanding of the state of knowledge and thought relating to digital, data, and technology expertise, combined with project and change management for digital energy. Proven track record of business development, winning, and delivering high-quality advisory work for clients in digital energy Demonstrated ability to identify, form, and maintain senior-level relationships based on competency and trust, particularly around Chief Data/Digital Officers. Active within industry-leading digital energy agendas and programmes nationally and internationally. Established network or relationships with digital energy solution vendors. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place shortly, so please apply immediately to be considered for this exciting career opportunity or call Bangura Solutions to discuss this role further.
Sep 04, 2025
Full time
Our client is seeking a senior leader to drive digital solutions in the energy sector, focusing on Transmission & Distribution, Molecular Solutions, and Renewables. The role involves developing and delivering digital advisory services throughout project life cycles, leading teams, managing client relationships, and securing new business. Candidates should have deep energy market knowledge, experience in digital energy projects, and a strong track record in business development and stakeholder engagement. The position reports to the Global Digital Energy Leader and requires familiarity with both traditional and advanced digital technologies, staying updated on industry trends, and fostering industry relationships Proven experience leading digital energy projects in a professional setting, with demonstrated team management and project delivery capabilities. Strong perspective on the role of traditional digital technologies-such as the Internet, digital data, software, and digital models-at various maturity levels within client organizations. Familiarity with, and ideally active participation in, industry-leading digital energy initiatives and programs on both national and international scales. Deep understanding of emerging and advanced digital technologies that are rapidly developing and intrinsically digital. Up-to-date with current industry trends and developments in digital energy, with the ability to share insights and best practices across the organization. Essential Skills and Knowledge: Extensive experience in the consulting or technology industry, demonstrating a deep understanding of data, opportunities, and challenges. Recent experience and current understanding of the state of knowledge and thought relating to digital, data, and technology expertise, combined with project and change management for digital energy. Proven track record of business development, winning, and delivering high-quality advisory work for clients in digital energy Demonstrated ability to identify, form, and maintain senior-level relationships based on competency and trust, particularly around Chief Data/Digital Officers. Active within industry-leading digital energy agendas and programmes nationally and internationally. Established network or relationships with digital energy solution vendors. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply. Interviews will take place shortly, so please apply immediately to be considered for this exciting career opportunity or call Bangura Solutions to discuss this role further.
Elevate Projects are Working in partnership with our client, a reputable provider of affordable housing, not for profit developer and registered social landlord , to appoint an experienced team manager to lead operational delivery of Fire safety remedial works, Pivotal to the role is ensuring works actions arising from FRA inspections are allocated to the right contractor with the necessary skill and capacity to deliver in strict time frames and that those contractors are effectively managed through to completion and the detailed receipt of works completion evidence and certification to enable the fire actions to be closed down. Working in tandem with the Fire Safety officer, you will ensure remedial actions are completed to agreed timescales, quality standards. Projects will include Fire Doors, External wall, Complementation.
Sep 04, 2025
Full time
Elevate Projects are Working in partnership with our client, a reputable provider of affordable housing, not for profit developer and registered social landlord , to appoint an experienced team manager to lead operational delivery of Fire safety remedial works, Pivotal to the role is ensuring works actions arising from FRA inspections are allocated to the right contractor with the necessary skill and capacity to deliver in strict time frames and that those contractors are effectively managed through to completion and the detailed receipt of works completion evidence and certification to enable the fire actions to be closed down. Working in tandem with the Fire Safety officer, you will ensure remedial actions are completed to agreed timescales, quality standards. Projects will include Fire Doors, External wall, Complementation.
Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we re looking for a skilled and motivated Fundraising Assistant. We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role. This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group. This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter s other Homes as needed. Purpose of the role To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events To support the High Value Events & Corporate Manager in time bound projects as and when necessary Supporter care To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors Ensure effective frontline support and response for donors across a range of incoming systems Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines updating those wherever required with approval by the RSG Fundraising Officer. Donations and data entry Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations Filing and management of paperwork, ensuring due diligence and security measures are followed. Fundraising & volunteer support To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular. Other To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR To undertake other duties as may be required and which are consistent with the nature of the role. Knowledge and experience: Experience of working in a customer focused environment, preferably within fundraising Good working knowledge of CRM database Experience of banking processes and consistent financial reconciliation Ability to manage a busy workload meeting deadlines Experience of working on own initiative and as part of a team Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable) Experience of coordinating or working with volunteers, including corporate groups (desirable). Skills: Excellent communication skills including written (and email) and on the phone Excellent attention to detail with a good eye for numbers Excellent general IT skills including Word & Excel Good relationship building skills and an ability to work across teams creating strong internal networks Strong organisational skills with the ability to manage multiple tasks in a live event environment Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups. Personal characteristics should include: A consultative approach to solving problems Planning and organising; schedules activities effectively A positive upbeat attitude Effective team player Role model our values in all aspects of work Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events. We reserve the right to update and amend your job description to ensure it accurately reflects the role.
Sep 04, 2025
Full time
Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we re looking for a skilled and motivated Fundraising Assistant. We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role. This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group. This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter s other Homes as needed. Purpose of the role To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events To support the High Value Events & Corporate Manager in time bound projects as and when necessary Supporter care To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors Ensure effective frontline support and response for donors across a range of incoming systems Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines updating those wherever required with approval by the RSG Fundraising Officer. Donations and data entry Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations Filing and management of paperwork, ensuring due diligence and security measures are followed. Fundraising & volunteer support To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular. Other To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR To undertake other duties as may be required and which are consistent with the nature of the role. Knowledge and experience: Experience of working in a customer focused environment, preferably within fundraising Good working knowledge of CRM database Experience of banking processes and consistent financial reconciliation Ability to manage a busy workload meeting deadlines Experience of working on own initiative and as part of a team Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable) Experience of coordinating or working with volunteers, including corporate groups (desirable). Skills: Excellent communication skills including written (and email) and on the phone Excellent attention to detail with a good eye for numbers Excellent general IT skills including Word & Excel Good relationship building skills and an ability to work across teams creating strong internal networks Strong organisational skills with the ability to manage multiple tasks in a live event environment Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups. Personal characteristics should include: A consultative approach to solving problems Planning and organising; schedules activities effectively A positive upbeat attitude Effective team player Role model our values in all aspects of work Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events. We reserve the right to update and amend your job description to ensure it accurately reflects the role.
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Sep 04, 2025
Full time
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we re looking for a skilled and motivated Fundraising Assistant. We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role. This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group. This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter s other Homes as needed. Purpose of the role - To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group - To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations - To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events - To support the High Value Events & Corporate Manager in time bound projects as and when necessary Supporter care - To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors - Ensure effective frontline support and response for donors across a range of incoming systems - Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines updating those wherever required with approval by the RSG Fundraising Officer. Donations and data entry - Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records - Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly - Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations - Filing and management of paperwork, ensuring due diligence and security measures are followed. Fundraising & volunteer support - To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down - To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers - Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported - To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular. Other - To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings - Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible - To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR - To undertake other duties as may be required and which are consistent with the nature of the role. Knowledge and experience: - Experience of working in a customer focused environment, preferably within fundraising - Good working knowledge of CRM database - Experience of banking processes and consistent financial reconciliation - Ability to manage a busy workload meeting deadlines - Experience of working on own initiative and as part of a team - Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable) - Experience of coordinating or working with volunteers, including corporate groups (desirable). Skills: - Excellent communication skills including written (and email) and on the phone - Excellent attention to detail with a good eye for numbers - Excellent general IT skills including Word & Excel - Good relationship building skills and an ability to work across teams creating strong internal networks - Strong organisational skills with the ability to manage multiple tasks in a live event environment - Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups. Personal characteristics should include: - A consultative approach to solving problems - Planning and organising; schedules activities effectively - A positive upbeat attitude - Effective team player - Role model our values in all aspects of work - Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events. We reserve the right to update and amend your job description to ensure it accurately reflects the role.
Sep 04, 2025
Full time
Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we re looking for a skilled and motivated Fundraising Assistant. We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role. This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group. This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter s other Homes as needed. Purpose of the role - To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group - To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations - To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events - To support the High Value Events & Corporate Manager in time bound projects as and when necessary Supporter care - To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors - Ensure effective frontline support and response for donors across a range of incoming systems - Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines updating those wherever required with approval by the RSG Fundraising Officer. Donations and data entry - Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records - Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly - Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations - Filing and management of paperwork, ensuring due diligence and security measures are followed. Fundraising & volunteer support - To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down - To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers - Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported - To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular. Other - To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings - Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible - To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR - To undertake other duties as may be required and which are consistent with the nature of the role. Knowledge and experience: - Experience of working in a customer focused environment, preferably within fundraising - Good working knowledge of CRM database - Experience of banking processes and consistent financial reconciliation - Ability to manage a busy workload meeting deadlines - Experience of working on own initiative and as part of a team - Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable) - Experience of coordinating or working with volunteers, including corporate groups (desirable). Skills: - Excellent communication skills including written (and email) and on the phone - Excellent attention to detail with a good eye for numbers - Excellent general IT skills including Word & Excel - Good relationship building skills and an ability to work across teams creating strong internal networks - Strong organisational skills with the ability to manage multiple tasks in a live event environment - Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups. Personal characteristics should include: - A consultative approach to solving problems - Planning and organising; schedules activities effectively - A positive upbeat attitude - Effective team player - Role model our values in all aspects of work - Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events. We reserve the right to update and amend your job description to ensure it accurately reflects the role.
School Finance Lead - Brent (Across Two Primary Schools) Location: Brent, North West London Start Date: ASAP Salary: Negotiable, dependent on experience Contract Type: Full-time, Permanent ? Role: Finance Lead (supporting two schools within a local partnership) SANZA Teaching Agency are supporting two thriving and inclusive primary schools in Brent to recruit a skilled and motivated School Finance Lead . This is a fantastic opportunity to take ownership of financial management across both schools and play a key role in supporting their future growth and success. About the Role As Finance Lead, you will: Oversee and manage financial operations across two schools. Prepare and monitor budgets in collaboration with Headteachers and Governors. Produce accurate financial reports, forecasts, and variance analysis. Oversee payroll, invoices, and procurement processes. Ensure compliance with DfE, Local Authority, and audit regulations. Support with year-end accounts and liaise with auditors. Manage financial systems (e.g. SIMS/FMS, Bromcom, SAP, or similar). Line manage admin staff with finance responsibilities, supporting their development. Provide financial advice to leadership to support long-term planning and decision-making. This is a high-impact role for someone confident in leading school finance across multiple sites. About the Schools Both schools are: Community-focused primaries with a strong inclusive ethos. Rated highly locally for their child-centred approach and creative curriculums. Led by supportive and ambitious leadership teams. Committed to staff development, collaboration, and innovation. Equipped with strong resources and forward-thinking plans for continued school improvement. You will be joining a partnership that values teamwork, transparency, and sustainability . About You Previous experience in school finance (Finance Officer, Bursar, or School Business Manager level). Strong knowledge of education finance systems, reporting, and compliance. Skilled at budget planning and financial forecasting. High attention to detail with excellent organisational skills. Confident working both independently and as part of senior leadership teams. Finance qualifications (AAT, CIMA, CIPFA) are desirable but not essential with strong school experience. Why Work with SANZA? PAYE only - no umbrella companies. Weekly, in-line pay - full transparency. Access to specialist CPD and development support. Dedicated consultant guidance throughout the process. Proud to be a Sunday Times Top 100 Company to Work For . For more information or to apply for this exciting role, please contact Paige Ferro at SANZA Teaching Agency today.
Sep 04, 2025
Full time
School Finance Lead - Brent (Across Two Primary Schools) Location: Brent, North West London Start Date: ASAP Salary: Negotiable, dependent on experience Contract Type: Full-time, Permanent ? Role: Finance Lead (supporting two schools within a local partnership) SANZA Teaching Agency are supporting two thriving and inclusive primary schools in Brent to recruit a skilled and motivated School Finance Lead . This is a fantastic opportunity to take ownership of financial management across both schools and play a key role in supporting their future growth and success. About the Role As Finance Lead, you will: Oversee and manage financial operations across two schools. Prepare and monitor budgets in collaboration with Headteachers and Governors. Produce accurate financial reports, forecasts, and variance analysis. Oversee payroll, invoices, and procurement processes. Ensure compliance with DfE, Local Authority, and audit regulations. Support with year-end accounts and liaise with auditors. Manage financial systems (e.g. SIMS/FMS, Bromcom, SAP, or similar). Line manage admin staff with finance responsibilities, supporting their development. Provide financial advice to leadership to support long-term planning and decision-making. This is a high-impact role for someone confident in leading school finance across multiple sites. About the Schools Both schools are: Community-focused primaries with a strong inclusive ethos. Rated highly locally for their child-centred approach and creative curriculums. Led by supportive and ambitious leadership teams. Committed to staff development, collaboration, and innovation. Equipped with strong resources and forward-thinking plans for continued school improvement. You will be joining a partnership that values teamwork, transparency, and sustainability . About You Previous experience in school finance (Finance Officer, Bursar, or School Business Manager level). Strong knowledge of education finance systems, reporting, and compliance. Skilled at budget planning and financial forecasting. High attention to detail with excellent organisational skills. Confident working both independently and as part of senior leadership teams. Finance qualifications (AAT, CIMA, CIPFA) are desirable but not essential with strong school experience. Why Work with SANZA? PAYE only - no umbrella companies. Weekly, in-line pay - full transparency. Access to specialist CPD and development support. Dedicated consultant guidance throughout the process. Proud to be a Sunday Times Top 100 Company to Work For . For more information or to apply for this exciting role, please contact Paige Ferro at SANZA Teaching Agency today.
Generous Giving Manager Canterbury, Kent £36,397 pa plus excellent benefits 35 hours per week The Generous Giving Manager is a very exciting and influential role at the Diocese, as you will build on the strong and energetic foundations within our two-person Generous Giving Team to strengthen the financial sustainability of local churches by encouraging generosity in time, talents and financial giving. Working closely with deaneries, parishes and their leadership teams, you will identify local challenges and opportunities for generous giving, sharing innovative giving practices to help parishes and deaneries develop creative and effective ways to resource their mission. Communicating clearly and inspiringly the principles of Christian giving to diverse audiences, you will keep up to date with National Church resources, promoting and supporting a wide range of giving methods such as the Parish Giving Scheme (PGS), online and contactless giving. You will also offer guidance to parish officers for resources on giving campaigns, legacies and grant funding. This is an ideal role for someone with a good understanding of church life, a passion for helping local churches thrive, a strong commitment to community engagement and an understanding of generosity grounded in Christian teaching. With demonstrable experience in fundraising or parish ministry, you should bring an awareness of the financial and missional challenges facing churches today, particularly in rural contexts. With an understanding of the Church of England s structures, ethos, and range of traditions, you will have the proven ability to plan, advise on and lead giving or fundraising programmes in a not-for-profit or charitable context. You should also have a clear understanding of the teaching which underpins the Christian principles of giving. Your motivational and collaborative approach across a variety of settings, combined with your outstanding interpersonal skills and natural ability at rapport building will ensure you are able to generate and develop creative, solution-focused ideas, engaging and inspiring individuals and groups, both in person and online. Typically, you will operate during office hours but will need to adjust your working pattern in order to meet with parishes in the evenings and/or occasionally attend their Sunday worship, so the ability to travel to remote locations and work flexibly is a necessity. Canterbury Diocese is the oldest diocese in England, stretching from Maidstone to Thanet, the Isle of Sheppey to the Romney Marsh. We have 350 miles of coastline with historic ports and seaside resorts, alongside rural communities, market towns and commuter-belt urban developments. Affluent areas often sit alongside pockets of major deprivation, offering an exciting and challenging mission context. At the heart of all we do is a vision of transformation for ourselves and our communities: no one can encounter God and remain unchanged. In the Diocese of Canterbury, we want to increasingly become a Christian community transformed through encounter with Christ, growing and overflowing to transform and bless the families, homes and communities we serve: Changed Lives, Changing Lives. Closing date: 28 September 2025, 11.59pm. Interviews: 8 October 2025.
Sep 04, 2025
Full time
Generous Giving Manager Canterbury, Kent £36,397 pa plus excellent benefits 35 hours per week The Generous Giving Manager is a very exciting and influential role at the Diocese, as you will build on the strong and energetic foundations within our two-person Generous Giving Team to strengthen the financial sustainability of local churches by encouraging generosity in time, talents and financial giving. Working closely with deaneries, parishes and their leadership teams, you will identify local challenges and opportunities for generous giving, sharing innovative giving practices to help parishes and deaneries develop creative and effective ways to resource their mission. Communicating clearly and inspiringly the principles of Christian giving to diverse audiences, you will keep up to date with National Church resources, promoting and supporting a wide range of giving methods such as the Parish Giving Scheme (PGS), online and contactless giving. You will also offer guidance to parish officers for resources on giving campaigns, legacies and grant funding. This is an ideal role for someone with a good understanding of church life, a passion for helping local churches thrive, a strong commitment to community engagement and an understanding of generosity grounded in Christian teaching. With demonstrable experience in fundraising or parish ministry, you should bring an awareness of the financial and missional challenges facing churches today, particularly in rural contexts. With an understanding of the Church of England s structures, ethos, and range of traditions, you will have the proven ability to plan, advise on and lead giving or fundraising programmes in a not-for-profit or charitable context. You should also have a clear understanding of the teaching which underpins the Christian principles of giving. Your motivational and collaborative approach across a variety of settings, combined with your outstanding interpersonal skills and natural ability at rapport building will ensure you are able to generate and develop creative, solution-focused ideas, engaging and inspiring individuals and groups, both in person and online. Typically, you will operate during office hours but will need to adjust your working pattern in order to meet with parishes in the evenings and/or occasionally attend their Sunday worship, so the ability to travel to remote locations and work flexibly is a necessity. Canterbury Diocese is the oldest diocese in England, stretching from Maidstone to Thanet, the Isle of Sheppey to the Romney Marsh. We have 350 miles of coastline with historic ports and seaside resorts, alongside rural communities, market towns and commuter-belt urban developments. Affluent areas often sit alongside pockets of major deprivation, offering an exciting and challenging mission context. At the heart of all we do is a vision of transformation for ourselves and our communities: no one can encounter God and remain unchanged. In the Diocese of Canterbury, we want to increasingly become a Christian community transformed through encounter with Christ, growing and overflowing to transform and bless the families, homes and communities we serve: Changed Lives, Changing Lives. Closing date: 28 September 2025, 11.59pm. Interviews: 8 October 2025.
The Interim HR Officer will support the Human Resources department by managing daily HR tasks and ensuring compliance with internal policies and procedures. This temporary role is based in Wimbledon at a school and requires a proactive individual with strong organisational skills Client Details This reputable school is committed to delivering high-quality services to its community. It is a medium-sized organisation with a supportive and structured environment, offering a collaborative workplace for motivated professionals. Description Provide administrative support to the Human Resources team, including maintaining records and databases. Assist in the recruitment process, from posting job adverts to coordinating interviews. Ensure compliance with HR policies and procedures across the organisation. Prepare and issue employment contracts and other relevant documentation. Handle employee queries related to HR matters in a professional and timely manner. Coordinate onboarding and offboarding processes for employees. Support the preparation of HR reports and data analysis as required. Manage sensitive employee data with confidentiality and care. Profile A successful Interim HR Officer should have: Previous experience in a Human Resources role within the education industry or similar sectors. Strong organisational skills and attention to detail in handling administrative tasks. Familiarity with HR systems and procedures. Excellent communication skills, both written and verbal. The ability to handle sensitive information with discretion and professionalism. A proactive approach to problem-solving and multitasking. Job Offer An hourly rate of approximately 19- 22 per hour depending on experience. A temporary position offering flexibility and a chance to gain further HR experience in the education sector. Opportunity to work in a London-based organisation with a structured and supportive team. Exposure to diverse HR projects and processes. If you are an experienced HR professional looking for a new challenge, this role offers an excellent opportunity to contribute to a meaningful organisation.
Sep 04, 2025
Seasonal
The Interim HR Officer will support the Human Resources department by managing daily HR tasks and ensuring compliance with internal policies and procedures. This temporary role is based in Wimbledon at a school and requires a proactive individual with strong organisational skills Client Details This reputable school is committed to delivering high-quality services to its community. It is a medium-sized organisation with a supportive and structured environment, offering a collaborative workplace for motivated professionals. Description Provide administrative support to the Human Resources team, including maintaining records and databases. Assist in the recruitment process, from posting job adverts to coordinating interviews. Ensure compliance with HR policies and procedures across the organisation. Prepare and issue employment contracts and other relevant documentation. Handle employee queries related to HR matters in a professional and timely manner. Coordinate onboarding and offboarding processes for employees. Support the preparation of HR reports and data analysis as required. Manage sensitive employee data with confidentiality and care. Profile A successful Interim HR Officer should have: Previous experience in a Human Resources role within the education industry or similar sectors. Strong organisational skills and attention to detail in handling administrative tasks. Familiarity with HR systems and procedures. Excellent communication skills, both written and verbal. The ability to handle sensitive information with discretion and professionalism. A proactive approach to problem-solving and multitasking. Job Offer An hourly rate of approximately 19- 22 per hour depending on experience. A temporary position offering flexibility and a chance to gain further HR experience in the education sector. Opportunity to work in a London-based organisation with a structured and supportive team. Exposure to diverse HR projects and processes. If you are an experienced HR professional looking for a new challenge, this role offers an excellent opportunity to contribute to a meaningful organisation.
