We are working in partnership with a Local Authority to recruit an experienced Accommodation Officer to support the effective management of a diverse portfolio of council-owned and privately managed properties. This role offers an excellent opportunity for a property or lettings professional with strong tenancy management and customer service skills to make a meaningful impact within the community. Key Responsibilities: Handle tenant and landlord enquiries via phone, email, and in person Conduct regular property inspections to ensure compliance with standards Manage the check-in and check-out process, including inventories and documentation Coordinate repairs and maintenance with internal teams and external contractors Maintain accurate records of all property and tenancy activity Collect and manage rent payments and handle arrears appropriately Respond to complaints, issue warnings, and escalate enforcement actions when required Work collaboratively as part of a multi-skilled team to deliver effective housing solutions Ensure compliance with all relevant housing legislation and council procedures Essential Requirements: Previous experience in lettings or property management Strong knowledge of the residential lettings process and relevant legislation Excellent organisational and administrative skills Confident communicator with a customer-focused approach Strong understanding of professional boundaries and safeguarding practices Full UK driving licence and access to a vehicle insured for work purposes Desirable: CIH qualification or equivalent in housing or property management Experience working with a Local Authority or in a social housing setting Knowledge of the Housing Act 1996 (as amended) Familiarity with Equalities legislation and support work practices Location: The role is predominantly based in West Devon, covering Tavistock and surrounding areas, with some travel required to South Hams. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 04, 2025
Contractor
We are working in partnership with a Local Authority to recruit an experienced Accommodation Officer to support the effective management of a diverse portfolio of council-owned and privately managed properties. This role offers an excellent opportunity for a property or lettings professional with strong tenancy management and customer service skills to make a meaningful impact within the community. Key Responsibilities: Handle tenant and landlord enquiries via phone, email, and in person Conduct regular property inspections to ensure compliance with standards Manage the check-in and check-out process, including inventories and documentation Coordinate repairs and maintenance with internal teams and external contractors Maintain accurate records of all property and tenancy activity Collect and manage rent payments and handle arrears appropriately Respond to complaints, issue warnings, and escalate enforcement actions when required Work collaboratively as part of a multi-skilled team to deliver effective housing solutions Ensure compliance with all relevant housing legislation and council procedures Essential Requirements: Previous experience in lettings or property management Strong knowledge of the residential lettings process and relevant legislation Excellent organisational and administrative skills Confident communicator with a customer-focused approach Strong understanding of professional boundaries and safeguarding practices Full UK driving licence and access to a vehicle insured for work purposes Desirable: CIH qualification or equivalent in housing or property management Experience working with a Local Authority or in a social housing setting Knowledge of the Housing Act 1996 (as amended) Familiarity with Equalities legislation and support work practices Location: The role is predominantly based in West Devon, covering Tavistock and surrounding areas, with some travel required to South Hams. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Action Foundation is an award-winning charity that supports and empowers asylum seekers, refugees and other migrants in the North East to overcome immediate barriers, integrate with the community, and build skills for the future. We are looking to recruit an Employability Officer with our Language & Learning team which supports integration through three key areas: employability workshops and advice, digital skills training and non-accredited ESOL classes. We are seeking someone with a good understanding of the issues and challenges faced by job seekers, particularly those whose first language is not English, to support migrants in their search for sustainable employment. The successful candidate will play a vital role in empowering individuals, particularly those affected by changes to their right to work, to rebuild confidence, develop skills and move towards long-term employment. Working closely with the Employability Adviser and the wider team, they will deliver high-quality, person-centred support through our employability programmes, while also contributing to wider team activities and workshops that promote inclusion and opportunity. Essential skills include the ability to juggle challenging caseloads and conflicting priorities; experience of supporting vulnerable individuals and dealing with safeguarding concerns; a thorough understanding and commitment to equal opportunities and experience of working with a CRM. Action Foundation is an Equal Opportunity employer and we welcome applications from all sectors of the community, particularly those who have lived experience of migration. We also have a strong focus on safeguarding in the organisation and a DBS (Disclosure & Barring Service) check will be part of the recruitment process. We operate hybrid working and flexible hours to accommodate a healthy work-life balance. Our offices at the CastleGate are situated close to Newcastle s vibrant Quayside. Essential information Hours : 35 hours per week (full time) with flexible hours/working pattern Location : Based in Newcastle but with a requirement to work across Tyne & Wear, County Durham and Northumberland Salary: £24, 715 to £27,832 (depending on experience) per annum plus 6% pension contribution Contract: Fixed term one year contract (subject to passing a two month probation period). An extension to this post may be possible, subject to further project funding. Annual Leave : 28 days + English Bank Holidays Application deadline : 23:59 Friday 26th September Interview dates : Week commencing Monday 13th October at Action Foundation, CastleGate, Melbourne Street, Newcastle, NE1 2JQ (subject to change) If you are interested in applying and require more information about the job role, or if you would like any support in the application process, we would encourage you to contact Vanessa Montesi whose email address is available on the Action Foundation website. Please refer to the attachments for the following: o Job description o Application form o We do not accept CV s Please note that we reserve the right to close this vacancy early should we receive sufficient applications.
Sep 04, 2025
Full time
Action Foundation is an award-winning charity that supports and empowers asylum seekers, refugees and other migrants in the North East to overcome immediate barriers, integrate with the community, and build skills for the future. We are looking to recruit an Employability Officer with our Language & Learning team which supports integration through three key areas: employability workshops and advice, digital skills training and non-accredited ESOL classes. We are seeking someone with a good understanding of the issues and challenges faced by job seekers, particularly those whose first language is not English, to support migrants in their search for sustainable employment. The successful candidate will play a vital role in empowering individuals, particularly those affected by changes to their right to work, to rebuild confidence, develop skills and move towards long-term employment. Working closely with the Employability Adviser and the wider team, they will deliver high-quality, person-centred support through our employability programmes, while also contributing to wider team activities and workshops that promote inclusion and opportunity. Essential skills include the ability to juggle challenging caseloads and conflicting priorities; experience of supporting vulnerable individuals and dealing with safeguarding concerns; a thorough understanding and commitment to equal opportunities and experience of working with a CRM. Action Foundation is an Equal Opportunity employer and we welcome applications from all sectors of the community, particularly those who have lived experience of migration. We also have a strong focus on safeguarding in the organisation and a DBS (Disclosure & Barring Service) check will be part of the recruitment process. We operate hybrid working and flexible hours to accommodate a healthy work-life balance. Our offices at the CastleGate are situated close to Newcastle s vibrant Quayside. Essential information Hours : 35 hours per week (full time) with flexible hours/working pattern Location : Based in Newcastle but with a requirement to work across Tyne & Wear, County Durham and Northumberland Salary: £24, 715 to £27,832 (depending on experience) per annum plus 6% pension contribution Contract: Fixed term one year contract (subject to passing a two month probation period). An extension to this post may be possible, subject to further project funding. Annual Leave : 28 days + English Bank Holidays Application deadline : 23:59 Friday 26th September Interview dates : Week commencing Monday 13th October at Action Foundation, CastleGate, Melbourne Street, Newcastle, NE1 2JQ (subject to change) If you are interested in applying and require more information about the job role, or if you would like any support in the application process, we would encourage you to contact Vanessa Montesi whose email address is available on the Action Foundation website. Please refer to the attachments for the following: o Job description o Application form o We do not accept CV s Please note that we reserve the right to close this vacancy early should we receive sufficient applications.
HR Officer/Advisor Salary: Highly competitive, dependent on experience and skills Benefits. Hours: Part-time, permanent (3 days/21 hours per week,). Based at Ampleforth Abbey YO62 - (based on site with opportunity to work hybrid). Closing date: 3rd October 2025 Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount at the Abbey Shop Cycle to Work Scheme Christmas Closure About Ampleforth Abbey Ampleforth Abbey is home to the UK's largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. Ampleforth Abbey Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home. The HR Officer is responsible for overseeing the HR service for Ampleforth Abbey Trust and maintaining (and joining) the warm collaborative work environment we have within the Trust. Collaboration will be your cornerstone for delivering a HR service to the Trust. The requirement to adapt to a varied workload is key to the role as it requires the ability to transition between generalist HR support, recruitment, strategic initiatives, and much more. Main Responsibilities (but not limited to): Ensure a professional, fair, and consistent approach to the HR function required by the Trust. Ensure the organisation's policies and procedures are adhered to, to minimise risk and thus promoting a positive culture within the Trust, and that they are reviewed and updated annually/as required. Working with and in some instances coaching Line Managers to provide support/guidance/advice on how to manage HR issues within their areas and ensuring you produce all documentation accurately to support the process. Embed best practice whilst ensuring that advice and documentation produced by you is compliant with relevant Trust policies and the ACAS Codes of Practice. Maintain proactive relationships with line managers to support the overall delivery of the HR service. Maintaining the HR Systems and documentation in use within the Trust, ensuring that they are up to date with all employee and HR information. Collating, analysing, and reporting on data to identify trends and providing pro-active resolutions to any improvements required. Establishing and maintaining relationships with external suppliers who provide HR materials or services. Stay current with industry trends and best practices in HR. Support the recruitment processes and provide support and documentation to recruiting managers as and when requested, in an accurate and timely manner. Able to produce the required HR documentation e.g. offers of employment, HR related letters, when required and within the agreed timeframes. Promote and support the wellbeing of both self and staff through maintenance of healthy work/life balance, taking care to manage energy levels of self and others and taking recovery after peak periods of workload activity. Skills and Attributes Proven experience as a HR Generalist or similar role. Proven record of creating, issuing, and ensuring documentation is produced and records are all accurately up to date. Knowledge of / aptitude for HR methodologies, strategies, and techniques for the future as the role grows. CIPD qualifications (ideally level 3) or a willingness to undertake this. Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested in this HR Officer/Advisor role? If you feel that you possess the relevant skills and experience, then please send your CV INDLS
Sep 04, 2025
Full time
HR Officer/Advisor Salary: Highly competitive, dependent on experience and skills Benefits. Hours: Part-time, permanent (3 days/21 hours per week,). Based at Ampleforth Abbey YO62 - (based on site with opportunity to work hybrid). Closing date: 3rd October 2025 Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount at the Abbey Shop Cycle to Work Scheme Christmas Closure About Ampleforth Abbey Ampleforth Abbey is home to the UK's largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. Ampleforth Abbey Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home. The HR Officer is responsible for overseeing the HR service for Ampleforth Abbey Trust and maintaining (and joining) the warm collaborative work environment we have within the Trust. Collaboration will be your cornerstone for delivering a HR service to the Trust. The requirement to adapt to a varied workload is key to the role as it requires the ability to transition between generalist HR support, recruitment, strategic initiatives, and much more. Main Responsibilities (but not limited to): Ensure a professional, fair, and consistent approach to the HR function required by the Trust. Ensure the organisation's policies and procedures are adhered to, to minimise risk and thus promoting a positive culture within the Trust, and that they are reviewed and updated annually/as required. Working with and in some instances coaching Line Managers to provide support/guidance/advice on how to manage HR issues within their areas and ensuring you produce all documentation accurately to support the process. Embed best practice whilst ensuring that advice and documentation produced by you is compliant with relevant Trust policies and the ACAS Codes of Practice. Maintain proactive relationships with line managers to support the overall delivery of the HR service. Maintaining the HR Systems and documentation in use within the Trust, ensuring that they are up to date with all employee and HR information. Collating, analysing, and reporting on data to identify trends and providing pro-active resolutions to any improvements required. Establishing and maintaining relationships with external suppliers who provide HR materials or services. Stay current with industry trends and best practices in HR. Support the recruitment processes and provide support and documentation to recruiting managers as and when requested, in an accurate and timely manner. Able to produce the required HR documentation e.g. offers of employment, HR related letters, when required and within the agreed timeframes. Promote and support the wellbeing of both self and staff through maintenance of healthy work/life balance, taking care to manage energy levels of self and others and taking recovery after peak periods of workload activity. Skills and Attributes Proven experience as a HR Generalist or similar role. Proven record of creating, issuing, and ensuring documentation is produced and records are all accurately up to date. Knowledge of / aptitude for HR methodologies, strategies, and techniques for the future as the role grows. CIPD qualifications (ideally level 3) or a willingness to undertake this. Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested in this HR Officer/Advisor role? If you feel that you possess the relevant skills and experience, then please send your CV INDLS
We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 49,257 Location: Leicester Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)
Sep 04, 2025
Full time
We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 49,257 Location: Leicester Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)
We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 50,308 Location: Oxford Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)
Sep 04, 2025
Full time
We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 50,308 Location: Oxford Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)
Qualified Social Worker, Team Manager, Safeguarding Team Pay rate to £44.60 per hour Contract role We are recruiting for an experienced Social Worker to work as a Team Manager in a Safeguarding Team in Kingston and Richmond.Work with Vitalis to Discover Exciting Opportunities in Qualified Social Work, Housing and SEND At Vitalis, we're here to make your career journey seamless and rewarding. Here's how we support you every step of the way: Dedicated Consultant - Gain access to a specialist consultant who knows the market inside-out, has connections to roles across the UK, and is ready to provide tailored career advice and job search support. Hassle-Free Registration - Our easy only new registration process gets you started quickly and effortlessly. Exclusive Incentives - Enjoy referral schemes, bonuses, and other exciting perks.Compliance Simplified - Leave the paperwork to us! We handle ongoing compliance, so you can focus on your career. Fast, Reliable Payroll - Get paid promptly and consistently without any worries. Whether you're a qualified social worker, or have an interest in housing or SEND roles, we have the opportunities you'll want to hear about.Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO)• Best Interest Assessor (BIA)• Multi-Agency Safeguarding Hub (MASH)• Looked After Children (LAC)• Children's Social Work• Adult Social Work• Service Manager• Head of Service• Team Manager• Assistant Team Manager• A wide range of housing roles• Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.
Sep 04, 2025
Full time
Qualified Social Worker, Team Manager, Safeguarding Team Pay rate to £44.60 per hour Contract role We are recruiting for an experienced Social Worker to work as a Team Manager in a Safeguarding Team in Kingston and Richmond.Work with Vitalis to Discover Exciting Opportunities in Qualified Social Work, Housing and SEND At Vitalis, we're here to make your career journey seamless and rewarding. Here's how we support you every step of the way: Dedicated Consultant - Gain access to a specialist consultant who knows the market inside-out, has connections to roles across the UK, and is ready to provide tailored career advice and job search support. Hassle-Free Registration - Our easy only new registration process gets you started quickly and effortlessly. Exclusive Incentives - Enjoy referral schemes, bonuses, and other exciting perks.Compliance Simplified - Leave the paperwork to us! We handle ongoing compliance, so you can focus on your career. Fast, Reliable Payroll - Get paid promptly and consistently without any worries. Whether you're a qualified social worker, or have an interest in housing or SEND roles, we have the opportunities you'll want to hear about.Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO)• Best Interest Assessor (BIA)• Multi-Agency Safeguarding Hub (MASH)• Looked After Children (LAC)• Children's Social Work• Adult Social Work• Service Manager• Head of Service• Team Manager• Assistant Team Manager• A wide range of housing roles• Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.
We are looking for a motivated & empathetic individual to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers). Are you looking for a new challenge that will be rewarding and make a real difference to people's lives? Do you enjoy talking to people, providing empathy & support, and helping to find solutions to problems? If this sound like you, then we'd love to hear from you What we offer: At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role: As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs. As a Triage & Early Interventions Officer you will: Conduct comprehensive impact & risk assessments for clients. Provide tailored responses to clients' needs, including children and young people and those affected by domestic abuse, ensuring they are aware of their rights. Manage a caseload of clients requiring immediate & short-term interventions, developing support plans & referring to other agencies as needed. Maintain accurate & confidential case management records. Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs. These roles are based in our Victim Care Unit in Ashford. You will be working shifts Monday to Friday between 8am and 4pm or 12pm and 8pm. Shifts are designated on a rota basis and scheduled well in advance so you can plan ahead. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development. Please see attached Job Description and Person Specification for further details. About You: Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial. You will need: Strong written & verbal communication skills. Good time management skills. Competent IT skills, able to use generic systems. To work effectively both as part of a team & independently To develop & maintain partnerships with external organisations. The ability to undertake impact & risk assessments. Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Sep 04, 2025
Full time
We are looking for a motivated & empathetic individual to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers). Are you looking for a new challenge that will be rewarding and make a real difference to people's lives? Do you enjoy talking to people, providing empathy & support, and helping to find solutions to problems? If this sound like you, then we'd love to hear from you What we offer: At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role: As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs. As a Triage & Early Interventions Officer you will: Conduct comprehensive impact & risk assessments for clients. Provide tailored responses to clients' needs, including children and young people and those affected by domestic abuse, ensuring they are aware of their rights. Manage a caseload of clients requiring immediate & short-term interventions, developing support plans & referring to other agencies as needed. Maintain accurate & confidential case management records. Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs. These roles are based in our Victim Care Unit in Ashford. You will be working shifts Monday to Friday between 8am and 4pm or 12pm and 8pm. Shifts are designated on a rota basis and scheduled well in advance so you can plan ahead. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development. Please see attached Job Description and Person Specification for further details. About You: Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial. You will need: Strong written & verbal communication skills. Good time management skills. Competent IT skills, able to use generic systems. To work effectively both as part of a team & independently To develop & maintain partnerships with external organisations. The ability to undertake impact & risk assessments. Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We have an exciting opportunity for a Triage & Early Intervention Officer (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week. This is for 12 months fixed term. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role is based at our National Contact Centre in Cardiff. As a Triage & Early Interventions Officer you will: - Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided. Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions. Ensure that support plans are developed with clients where appropriate. Maintain accurate and confidential case management records and contribute to monitoring information for the service. Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract. You will need: The ability to undertake impact and risks assessments and identify appropriate support The ability to manage a demanding workload and to meet a range of conflicting deadlines Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements Experience of delivering a service and working directly with clients in a statutory, voluntary or community work setting Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults Please see attached Job Description and Person Specification for further details. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Sep 04, 2025
Full time
We have an exciting opportunity for a Triage & Early Intervention Officer (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week. This is for 12 months fixed term. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role is based at our National Contact Centre in Cardiff. As a Triage & Early Interventions Officer you will: - Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided. Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions. Ensure that support plans are developed with clients where appropriate. Maintain accurate and confidential case management records and contribute to monitoring information for the service. Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract. You will need: The ability to undertake impact and risks assessments and identify appropriate support The ability to manage a demanding workload and to meet a range of conflicting deadlines Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements Experience of delivering a service and working directly with clients in a statutory, voluntary or community work setting Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults Please see attached Job Description and Person Specification for further details. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday to Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota hours. As a Helpline Adviser you will: Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism. Seamlessly working across multiple services with different processes, procedures and recording mechanisms. Managing and responding appropriately to competing priorities, services and needs. Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations. You will need: Experience of working in challenging and changing environments with the emphasis on excellence in service delivery. Experience of organising and prioritising a complex workload. The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions. The ability to communicate effectively, verbally and in written form, including telephone skills Knowledge and understanding of: Relevant agencies and resources Importance of confidentiality and safe working practice Diversity issues and principles The impact of crime Please see attached Job Description and Person Specification for further details. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Sep 04, 2025
Full time
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday to Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota hours. As a Helpline Adviser you will: Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism. Seamlessly working across multiple services with different processes, procedures and recording mechanisms. Managing and responding appropriately to competing priorities, services and needs. Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations. You will need: Experience of working in challenging and changing environments with the emphasis on excellence in service delivery. Experience of organising and prioritising a complex workload. The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions. The ability to communicate effectively, verbally and in written form, including telephone skills Knowledge and understanding of: Relevant agencies and resources Importance of confidentiality and safe working practice Diversity issues and principles The impact of crime Please see attached Job Description and Person Specification for further details. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
After a remarkable 26-year journey with Caritas Care, including five years as CEO, our current Chief Executive will retire at the end of 2025. This creates a rare and exciting opportunity to lead this dynamic, well-established and vibrant organisation. The Trustees are looking for an exceptional leader to take forward and further develop one of the North West's most respected and impactful charities. About Caritas Care For 90 years, Caritas Care has been at the heart of communities across Lancashire, Cumbria and Greater Manchester. We are a values-driven charity committed to improving lives and creating opportunities for people across the North West. Our services include adoption and fostering, support for people with disabilities, rehabilitation programs and community projects, all designed to ensure that everyone has the chance to thrive. About the Role As CEO, you will provide strategic leadership and operational management, ensuring our services continue to make a meaningful impact. Reporting to the Board of Trustees, your key responsibilities will include: Leading the organisation with passion and integrity, upholding our values in everything we do Developing and implementing strategic plans to enhance and expand our services Building strong relationships with key stakeholders, including funders, commissioners and partner organisations Ensuring financial sustainability, overseeing budgets and securing funding opportunities Maintaining governance and compliance standards, ensuring all activities meet legal, ethical and regulatory requirements Inspiring and supporting our dedicated staff and volunteers, fostering a culture of collaboration and excellence About You We are looking for an experienced and visionary leader who is passionate about making a difference. You will bring: Strong leadership and strategic planning skills with experience in a senior management role A deep understanding of the charity, social care or public sector, particularly in service delivery and safeguarding Excellent financial and operational management skills, ensuring sustainability and growth A collaborative approach, with the ability to engage and influence a wide range of stakeholders A values-driven mind-set, committed to inclusion, equality and social justice Why Join Us? This is more than a leadership role - it is an opportunity to make a real and lasting difference. You will be joining a charity with deep community roots, a skilled team and a future full of possibility. Lead a well-respected and impactful charity Work with a passionate team dedicated to making a difference Shape the future of services that change lives 30 days annual leave plus Bank Holidays Incremental salary scale progression Flexi-time and flexible working Opportunity to maintain a Social Work England registration Employee Assistance Programme Work based pension 5% employer contribution (LGPS transfer will be considered for the right applicant) Birthday leave after 10 years' service Essential car user post with travel paid at 45p per mile Onsite free car parking If you believe you have the skills, experience and passion to lead Caritas Care into its next chapter, we'd love to hear from you. To find out more about this opportunity and to access the full candidate application information, please visit our website: For an informal discussion, please contact Susan Swarbrick, Chief Executive, on . Applicants who have previously applied for this position need not reapply. Closing date for applications: Wednesday 24 September 2025 Provisional interview dates: Tuesday 7 & Wednesday 8 October 2025 Early applications are encouraged as we may close the recruitment process ahead of the deadline if a sufficient number of high quality applications are received
Sep 04, 2025
Full time
After a remarkable 26-year journey with Caritas Care, including five years as CEO, our current Chief Executive will retire at the end of 2025. This creates a rare and exciting opportunity to lead this dynamic, well-established and vibrant organisation. The Trustees are looking for an exceptional leader to take forward and further develop one of the North West's most respected and impactful charities. About Caritas Care For 90 years, Caritas Care has been at the heart of communities across Lancashire, Cumbria and Greater Manchester. We are a values-driven charity committed to improving lives and creating opportunities for people across the North West. Our services include adoption and fostering, support for people with disabilities, rehabilitation programs and community projects, all designed to ensure that everyone has the chance to thrive. About the Role As CEO, you will provide strategic leadership and operational management, ensuring our services continue to make a meaningful impact. Reporting to the Board of Trustees, your key responsibilities will include: Leading the organisation with passion and integrity, upholding our values in everything we do Developing and implementing strategic plans to enhance and expand our services Building strong relationships with key stakeholders, including funders, commissioners and partner organisations Ensuring financial sustainability, overseeing budgets and securing funding opportunities Maintaining governance and compliance standards, ensuring all activities meet legal, ethical and regulatory requirements Inspiring and supporting our dedicated staff and volunteers, fostering a culture of collaboration and excellence About You We are looking for an experienced and visionary leader who is passionate about making a difference. You will bring: Strong leadership and strategic planning skills with experience in a senior management role A deep understanding of the charity, social care or public sector, particularly in service delivery and safeguarding Excellent financial and operational management skills, ensuring sustainability and growth A collaborative approach, with the ability to engage and influence a wide range of stakeholders A values-driven mind-set, committed to inclusion, equality and social justice Why Join Us? This is more than a leadership role - it is an opportunity to make a real and lasting difference. You will be joining a charity with deep community roots, a skilled team and a future full of possibility. Lead a well-respected and impactful charity Work with a passionate team dedicated to making a difference Shape the future of services that change lives 30 days annual leave plus Bank Holidays Incremental salary scale progression Flexi-time and flexible working Opportunity to maintain a Social Work England registration Employee Assistance Programme Work based pension 5% employer contribution (LGPS transfer will be considered for the right applicant) Birthday leave after 10 years' service Essential car user post with travel paid at 45p per mile Onsite free car parking If you believe you have the skills, experience and passion to lead Caritas Care into its next chapter, we'd love to hear from you. To find out more about this opportunity and to access the full candidate application information, please visit our website: For an informal discussion, please contact Susan Swarbrick, Chief Executive, on . Applicants who have previously applied for this position need not reapply. Closing date for applications: Wednesday 24 September 2025 Provisional interview dates: Tuesday 7 & Wednesday 8 October 2025 Early applications are encouraged as we may close the recruitment process ahead of the deadline if a sufficient number of high quality applications are received
Your new company We are currently seeking a dedicated and proactive Housing Service Officer to join our team on a temporary basis for up to six months. Based in the West Midlands, this role offers agile working arrangements, allowing flexibility while covering a patch of approximately 600 properties, including flats and housing estates. Your new role As a Housing Service Officer, you will be responsible for conducting regular home visits to ensure tenant safety and that properties are maintained to a high standard. You will also carry out fire safety checks and identify any safeguarding concerns, referring these to the appropriate internal teams when necessary. A key part of your role will be acting as a liaison between tenants and various departments, helping to resolve issues and support tenant wellbeing. You will manage a caseload of 40-50 active cases, working through them efficiently and ensuring timely resolution. For more complex situations-such as hoarding or health-related concerns-you will be expected to arrange and lead multi-agency meetings, collaborating with external partners to find effective solutions. What you'll need to succeed To succeed in this role, you'll need to demonstrate previous experience in a Housing Officer role, strong relationship-building skills, a good understanding of safeguarding within a housing context, and the ability to work independently while managing competing priorities. This is a fantastic opportunity to make a real impact in the community while gaining valuable experience in housing services. What you'll get in return In return, you'll benefit from agile working arrangements, a supportive team environment, and the chance to work on meaningful cases that directly improve the lives of tenants. You'll also gain valuable experience in multi-agency working, safeguarding, and housing operations-skills that will strengthen your career in the housing or social care sector. You will also receive an hourly rate of 21.73 per pour and paid on a weekly basis. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 03, 2025
Seasonal
Your new company We are currently seeking a dedicated and proactive Housing Service Officer to join our team on a temporary basis for up to six months. Based in the West Midlands, this role offers agile working arrangements, allowing flexibility while covering a patch of approximately 600 properties, including flats and housing estates. Your new role As a Housing Service Officer, you will be responsible for conducting regular home visits to ensure tenant safety and that properties are maintained to a high standard. You will also carry out fire safety checks and identify any safeguarding concerns, referring these to the appropriate internal teams when necessary. A key part of your role will be acting as a liaison between tenants and various departments, helping to resolve issues and support tenant wellbeing. You will manage a caseload of 40-50 active cases, working through them efficiently and ensuring timely resolution. For more complex situations-such as hoarding or health-related concerns-you will be expected to arrange and lead multi-agency meetings, collaborating with external partners to find effective solutions. What you'll need to succeed To succeed in this role, you'll need to demonstrate previous experience in a Housing Officer role, strong relationship-building skills, a good understanding of safeguarding within a housing context, and the ability to work independently while managing competing priorities. This is a fantastic opportunity to make a real impact in the community while gaining valuable experience in housing services. What you'll get in return In return, you'll benefit from agile working arrangements, a supportive team environment, and the chance to work on meaningful cases that directly improve the lives of tenants. You'll also gain valuable experience in multi-agency working, safeguarding, and housing operations-skills that will strengthen your career in the housing or social care sector. You will also receive an hourly rate of 21.73 per pour and paid on a weekly basis. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We're working with a busy housing provider to recruit a dedicated and customer-focused Sheltered Housing Officer. This is a key role within the Supported Housing service, responsible for delivering enhanced housing management to sheltered housing residents, ensuring their homes are safe, well-managed, and supported with the services they need to live independently. You'll be the main point of contact for residents, visitors, and partner organisations, building strong relationships and ensuring excellent day-to-day service delivery. The Role Deliver a comprehensive housing management service that helps residents maintain their tenancies, access housing services, and signpost to external support when needed. Act as the welcoming, on-site presence for residents and visitors, supporting new tenants to settle in and assisting with the moving-in process. Oversee safety and security of the building, carry out regular walkabouts and inspections, and report or arrange repairs to communal areas and residents' homes. Ensure all health and safety requirements are met, including risk assessments, fire alarm testing, and compliance with safeguarding procedures. Support and encourage resident involvement through meetings, consultation events, and clear communication of service information. Liaise with contractors, service providers, and colleagues to ensure high service standards and value for money. Maintain accurate records, manage keys securely, and ensure all data handling complies with data protection requirements. Key Requirements Experience delivering high-quality customer service, ideally within sheltered or social housing. Strong verbal and written communication skills, with the ability to work both independently and as part of a team. Organised and methodical approach, able to prioritise tasks and meet deadlines. Knowledge of sheltered housing, tenancy management, or community alarm services desirable. Confident using computerised systems and maintaining accurate administrative records. Commitment to equality, diversity, and continuous service improvement. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .
Sep 03, 2025
Contractor
We're working with a busy housing provider to recruit a dedicated and customer-focused Sheltered Housing Officer. This is a key role within the Supported Housing service, responsible for delivering enhanced housing management to sheltered housing residents, ensuring their homes are safe, well-managed, and supported with the services they need to live independently. You'll be the main point of contact for residents, visitors, and partner organisations, building strong relationships and ensuring excellent day-to-day service delivery. The Role Deliver a comprehensive housing management service that helps residents maintain their tenancies, access housing services, and signpost to external support when needed. Act as the welcoming, on-site presence for residents and visitors, supporting new tenants to settle in and assisting with the moving-in process. Oversee safety and security of the building, carry out regular walkabouts and inspections, and report or arrange repairs to communal areas and residents' homes. Ensure all health and safety requirements are met, including risk assessments, fire alarm testing, and compliance with safeguarding procedures. Support and encourage resident involvement through meetings, consultation events, and clear communication of service information. Liaise with contractors, service providers, and colleagues to ensure high service standards and value for money. Maintain accurate records, manage keys securely, and ensure all data handling complies with data protection requirements. Key Requirements Experience delivering high-quality customer service, ideally within sheltered or social housing. Strong verbal and written communication skills, with the ability to work both independently and as part of a team. Organised and methodical approach, able to prioritise tasks and meet deadlines. Knowledge of sheltered housing, tenancy management, or community alarm services desirable. Confident using computerised systems and maintaining accurate administrative records. Commitment to equality, diversity, and continuous service improvement. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .
Location: Lift Unity City, Middlesbrough (please note the role will require regular travel to Hull, Barnsley and Sheffield offices) Hybrid working: 3 days in the office(s) and 2 days at home Hours: 37 hours per week, 52.14 weeks per year Salary: £29,000 - £34,000 + wellbeing cash plan + pension scheme (LGPS) + additional Lift Schools benefits Contract: Permanent At Lift Schools, our mission is simple yet ambitious: every child receives an excellent education, in every classroom, every day. To achieve this, we need colleagues who are highly organised, collaborative, and committed to making a difference. We are seeking a Regional Officer based in our regional office, to play a pivotal role in supporting our Regional Education Director (RED) and across our regional schools. The North region of schools consists of 15 primary (12) and secondary (3) schools, the largest region within Lift Schools. Being a Regional Officer provides a diverse and fast paced work flow, acting as the glue across the region, you will ensure effective communication, strong governance, and smooth administration, helping to create a culture of collaboration and excellence. As a Regional Officer, you will: Provide high-quality administrative and governance support to the RED. Support the smooth running of the regional office, ensuring it is an effective and professional hub. Enable effective local governance by working closely with Academy Councils, helping elevate the voices of parents, carers, colleagues, and communities. Organise and clerk review panels for suspensions, exclusions and complaints (once trained). Play an active part in regional operations, safeguarding monitoring, and compliance with trust-wide policies. Represent Lift Schools with professionalism and integrity, ensuring all colleagues, visitors, and partners experience our values in action. This role is central to ensuring that school leaders, Academy Councils, and central teams work in partnership, so that every school in the region is supported to thrive. What we re looking for Essential skills & experience: Experience in a similar/ transferrable role demonstrating strong administrative and communication skills. Excellent IT, verbal, and written communication skills. Highly organised, with the ability to work at scale, prioritise workloads and support others to do the same. Experience of arranging and clerking meetings or conferences. Calm, professional, and able to listen and assess information with care. Strong team player, flexible and reliable, with a keen eye for detail. Professional foresight and able to think and plan ahead. Absolute discretion and commitment to maintaining confidentiality. A UK driving licence (travel across the schools within the region and central offices will be essential for this role - we provide the use of a hire car for travel as and when required) Desirable qualifications & experience: Level 3 qualifications or above (A levels or equivalent). Governance training. Recognised secretarial/administration qualifications. Health & Safety training (e.g. First Aid, Fire Marshal). IT literacy with Google Workspace. If you're ready to impact young people's lives positively, we encourage you to apply. Who is Lift Schools? We re a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 57 schools. As with our students, we want our team to be empowered to do their best work, supported by the best leadership they ve ever had. We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation. We offer you: Comprehensive training : Access a wide range of developmental training to boost your career. Generous benefits : From your pension plan to healthcare and financial support, we've got you covered. Lifestyle perks : Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives. The role is due to commence: September/October 2025 Closing date: 12th September If you would like to discuss the role further please contact us. We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application. Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check. Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered. We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.
Sep 03, 2025
Full time
Location: Lift Unity City, Middlesbrough (please note the role will require regular travel to Hull, Barnsley and Sheffield offices) Hybrid working: 3 days in the office(s) and 2 days at home Hours: 37 hours per week, 52.14 weeks per year Salary: £29,000 - £34,000 + wellbeing cash plan + pension scheme (LGPS) + additional Lift Schools benefits Contract: Permanent At Lift Schools, our mission is simple yet ambitious: every child receives an excellent education, in every classroom, every day. To achieve this, we need colleagues who are highly organised, collaborative, and committed to making a difference. We are seeking a Regional Officer based in our regional office, to play a pivotal role in supporting our Regional Education Director (RED) and across our regional schools. The North region of schools consists of 15 primary (12) and secondary (3) schools, the largest region within Lift Schools. Being a Regional Officer provides a diverse and fast paced work flow, acting as the glue across the region, you will ensure effective communication, strong governance, and smooth administration, helping to create a culture of collaboration and excellence. As a Regional Officer, you will: Provide high-quality administrative and governance support to the RED. Support the smooth running of the regional office, ensuring it is an effective and professional hub. Enable effective local governance by working closely with Academy Councils, helping elevate the voices of parents, carers, colleagues, and communities. Organise and clerk review panels for suspensions, exclusions and complaints (once trained). Play an active part in regional operations, safeguarding monitoring, and compliance with trust-wide policies. Represent Lift Schools with professionalism and integrity, ensuring all colleagues, visitors, and partners experience our values in action. This role is central to ensuring that school leaders, Academy Councils, and central teams work in partnership, so that every school in the region is supported to thrive. What we re looking for Essential skills & experience: Experience in a similar/ transferrable role demonstrating strong administrative and communication skills. Excellent IT, verbal, and written communication skills. Highly organised, with the ability to work at scale, prioritise workloads and support others to do the same. Experience of arranging and clerking meetings or conferences. Calm, professional, and able to listen and assess information with care. Strong team player, flexible and reliable, with a keen eye for detail. Professional foresight and able to think and plan ahead. Absolute discretion and commitment to maintaining confidentiality. A UK driving licence (travel across the schools within the region and central offices will be essential for this role - we provide the use of a hire car for travel as and when required) Desirable qualifications & experience: Level 3 qualifications or above (A levels or equivalent). Governance training. Recognised secretarial/administration qualifications. Health & Safety training (e.g. First Aid, Fire Marshal). IT literacy with Google Workspace. If you're ready to impact young people's lives positively, we encourage you to apply. Who is Lift Schools? We re a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 57 schools. As with our students, we want our team to be empowered to do their best work, supported by the best leadership they ve ever had. We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation. We offer you: Comprehensive training : Access a wide range of developmental training to boost your career. Generous benefits : From your pension plan to healthcare and financial support, we've got you covered. Lifestyle perks : Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives. The role is due to commence: September/October 2025 Closing date: 12th September If you would like to discuss the role further please contact us. We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application. Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check. Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered. We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.
Description: Connect2Kent recruit exclusively for Kent County Council. We recruit for a range of Social Work position's both Locum and Permanent. Kent County Council are Ofsted rated as 'Outstanding'. We are currently recruiting for Social Workers to join the Children's Social Work Team. Previous experience is required working in Children's Social Work Team. KCC has various positions available across Kent. Main duties and responsibilities: Manage a diverse caseload of children, young people and their families, undertaking assessments to determine the needs and capabilities of clients and carers, and drawing up plans of support under the supervision and guidance of a designated supervisor, using agreed eligibility criteria and in accordance with statutory requirements, Directorate and Corporate Policy and National Legislation. Cost any support package and assist the client to access the most appropriate and comprehensive support available through community resources, direct payments or commissioned services. This should be achieved where appropriate within a multi-agency environment and in accordance with service users' wishes, directorate budget limits and the requirements of the strategic framework and/or lead commissioning framework relating to the procurement of services. Provide and ensure the availability of adequate advocacy arrangements to assist service users towards self-determination of their personal assistance arrangements. Identify and where appropriate manage any safeguarding and quality of care issues in line with directorate policy and practice requirements, taking forward appropriate actions and communication with supervisor / line manager/ other directorate officers and develop investigating officer skills. Ensure that service users are empowered throughout the assessment, are at the centre of the decision making process and have control over their lives. Develop good working relationships with Education and Health staff to contribute to Education, Health and Care plans and other individual plans to ensure that positive outcomes for children and young people are achieved. In order to develop a holistic response, where appropriate, initiate and develop close working partnerships with other agencies: District Councils, voluntary agencies, the commercial and private sectors. Research and maintain a knowledge base of what resources are available in the local community in order to inform decision making on service users' care packages. Communicate effectively with clients and families on a range of issues. Be able to manage difficult situations and problems, promote independence including information, benefit maximisation, support services and equipment in order to inform the range of choices available when a person comes to develop their package of support and manage risk. Take into account issues of mental capacity and duty of care as agreed with a supervisor. Maintain a personal awareness of legislation relevant to children and adults, departmental and corporate policies and procedures, particularly those relating to the Children Act 1989, Carers and Disabled Children Act 2000, Care Act 2014, the Mental Capacity Act 2005, and any other relevant legislation and case law in order to apply a strong evidence base to ensure consistency and a high quality of service delivery. Maintain and keep accurate electronic records using the Social Care electronic system. Write and verbally present reports for formal meetings including reviews, case conferences and court proceedings. Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Sep 03, 2025
Contractor
Description: Connect2Kent recruit exclusively for Kent County Council. We recruit for a range of Social Work position's both Locum and Permanent. Kent County Council are Ofsted rated as 'Outstanding'. We are currently recruiting for Social Workers to join the Children's Social Work Team. Previous experience is required working in Children's Social Work Team. KCC has various positions available across Kent. Main duties and responsibilities: Manage a diverse caseload of children, young people and their families, undertaking assessments to determine the needs and capabilities of clients and carers, and drawing up plans of support under the supervision and guidance of a designated supervisor, using agreed eligibility criteria and in accordance with statutory requirements, Directorate and Corporate Policy and National Legislation. Cost any support package and assist the client to access the most appropriate and comprehensive support available through community resources, direct payments or commissioned services. This should be achieved where appropriate within a multi-agency environment and in accordance with service users' wishes, directorate budget limits and the requirements of the strategic framework and/or lead commissioning framework relating to the procurement of services. Provide and ensure the availability of adequate advocacy arrangements to assist service users towards self-determination of their personal assistance arrangements. Identify and where appropriate manage any safeguarding and quality of care issues in line with directorate policy and practice requirements, taking forward appropriate actions and communication with supervisor / line manager/ other directorate officers and develop investigating officer skills. Ensure that service users are empowered throughout the assessment, are at the centre of the decision making process and have control over their lives. Develop good working relationships with Education and Health staff to contribute to Education, Health and Care plans and other individual plans to ensure that positive outcomes for children and young people are achieved. In order to develop a holistic response, where appropriate, initiate and develop close working partnerships with other agencies: District Councils, voluntary agencies, the commercial and private sectors. Research and maintain a knowledge base of what resources are available in the local community in order to inform decision making on service users' care packages. Communicate effectively with clients and families on a range of issues. Be able to manage difficult situations and problems, promote independence including information, benefit maximisation, support services and equipment in order to inform the range of choices available when a person comes to develop their package of support and manage risk. Take into account issues of mental capacity and duty of care as agreed with a supervisor. Maintain a personal awareness of legislation relevant to children and adults, departmental and corporate policies and procedures, particularly those relating to the Children Act 1989, Carers and Disabled Children Act 2000, Care Act 2014, the Mental Capacity Act 2005, and any other relevant legislation and case law in order to apply a strong evidence base to ensure consistency and a high quality of service delivery. Maintain and keep accurate electronic records using the Social Care electronic system. Write and verbally present reports for formal meetings including reviews, case conferences and court proceedings. Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Qualified Social Worker, Neighbourhood Team Pay rate to £30 per hour Contract role Vitalis are recruiting for an experienced Social Worker to work in a Neighbourhood Team in Manchester City Council.Integrated neighbourhood Teams. Working in an integrated team completing Care Act assessments and reviews, MCA's and SFG.Must have experience in Safeguarding, assessment, CHC.Work with Vitalis to Discover Exciting Opportunities in Qualified Social Work, Housing and SEND At Vitalis, we're here to make your career journey seamless and rewarding. Here's how we support you every step of the way: Dedicated Consultant - Gain access to a specialist consultant who knows the market inside-out, has connections to roles across the UK, and is ready to provide tailored career advice and job search support. Hassle-Free Registration - Our easy only new registration process gets you started quickly and effortlessly. Exclusive Incentives - Enjoy referral schemes, bonuses, and other exciting perks.Compliance Simplified - Leave the paperwork to us! We handle ongoing compliance, so you can focus on your career. Fast, Reliable Payroll - Get paid promptly and consistently without any worries. Whether you're a qualified social worker, or have an interest in housing or SEND roles, we have the opportunities you'll want to hear about.Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO)• Best Interest Assessor (BIA)• Multi-Agency Safeguarding Hub (MASH)• Looked After Children (LAC)• Children's Social Work• Adult Social Work• Service Manager• Head of Service• Team Manager• Assistant Team Manager• A wide range of housing roles• Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.
Sep 03, 2025
Full time
Qualified Social Worker, Neighbourhood Team Pay rate to £30 per hour Contract role Vitalis are recruiting for an experienced Social Worker to work in a Neighbourhood Team in Manchester City Council.Integrated neighbourhood Teams. Working in an integrated team completing Care Act assessments and reviews, MCA's and SFG.Must have experience in Safeguarding, assessment, CHC.Work with Vitalis to Discover Exciting Opportunities in Qualified Social Work, Housing and SEND At Vitalis, we're here to make your career journey seamless and rewarding. Here's how we support you every step of the way: Dedicated Consultant - Gain access to a specialist consultant who knows the market inside-out, has connections to roles across the UK, and is ready to provide tailored career advice and job search support. Hassle-Free Registration - Our easy only new registration process gets you started quickly and effortlessly. Exclusive Incentives - Enjoy referral schemes, bonuses, and other exciting perks.Compliance Simplified - Leave the paperwork to us! We handle ongoing compliance, so you can focus on your career. Fast, Reliable Payroll - Get paid promptly and consistently without any worries. Whether you're a qualified social worker, or have an interest in housing or SEND roles, we have the opportunities you'll want to hear about.Don't forget, if this role isn't the perfect fit, we're confident we can find one that is. We recruit across a wide range of public sector specialisms, including: Independent Reviewing Officer (IRO)• Best Interest Assessor (BIA)• Multi-Agency Safeguarding Hub (MASH)• Looked After Children (LAC)• Children's Social Work• Adult Social Work• Service Manager• Head of Service• Team Manager• Assistant Team Manager• A wide range of housing roles• Careers in SEND in local authorities Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!Contact me on or for more information.
Role purpose Our new Household Crisis Caseworker position will work alongside our Crisis Alternative Service, Ealing Safe Space and information and advice service, Pathways. This new service provides support for Ealing residents 18+ who are experiencing household crises such as: housing, debt, welfare benefits, employment. This service aims to support those facing cost of living / household crises, by providing 6-12 casework sessions. This service will primarily support those from low-income households in need, pensioners, unpaid carers, care leavers, single-person households, disabled people and those struggling with one-off financial concerns or unforeseen circumstances. These sessions will cover a range of elements and will aid in navigating and liaising with services. Ultimately, preventing further crises relating to cost of living and empowering individuals by providing self-advocacy tools and support plans. The role of the caseworker will be to provide advice, guidance and navigation to Ealing residents experiencing cost of living and household crises exacerbating mental health struggles. Support offered to each individual will be person-centred and tailored, but may include: liaising with statutory services (housing officers, social workers, mental health teams etc), supporting with form filling, sourcing warm goods, supporting with grants and income maximisation, emergency applications, empowering individuals with self-advocacy skills, signposting etc. The successful candidate will triage, onboard and manage a caseload 15-20 individuals, whilst also supporting those who drop-in to the service who require crisis intervention on the day. In addition to crisis work, the caseworker will be expected to adopt a preventative approach and encourage referrals before a crisis occurs, via partnership working both internally and externally. There will be an element of outreach working for this post. The successful candidate will work alongside our Ealing Safe Space team and be supported by the Safe Space Team Manager. The caseworker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind s policies and procedures. Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work. Key Responsibilities Triage, onboard and support a caseload of 15-20 individuals Triage and support individuals dropping into the service for household / cost of living crisis support Liaise with core agencies (social services, housing, mental health teams, GPs, VCSE organisations) Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on the individuals behalf Complete emergency applications and grant applications Devise and facilitate guided mental health sessions, exploring a range of topics such as anxiety and panic, sleep hygiene, financial management Provide housing, general money and debt management advice Provide information on employment opportunities and training support for clients Where appropriate, source warm goods for those in need Engage in outreach within the borough to encourage referrals and promote the service Signpost to other relevant services in the borough, or further afield Attend training, forums and meetings to ensure knowledge remains relevant and up to date Keep up to date about current best practice and legislation within mental health, as well as within the field of information & advice more generally Provide updates and feedback to the broader teams Engage in multi-disciplinary meetings, both internally and externally Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure Record the results of outcome assessments and satisfaction surveys on the Views databases Work in line with triage procedures and use the referral process when referring cases to external organisations Meet regularly with service leads and colleagues to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities Follow Hammersmith, Fulham, Ealing, and Hounslow Mind s organisational policies and guidelines Undertake additional duties that may reasonably be required to fulfil the objectives of the post Person Specification Knowledge and Experience Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs At least 1 year experience of working in a crisis setting (inpatient, crisis alternatives, NHS teams) Knowledge and understanding of mental health problems, and mental health services Experience of delivering advice and information Experience of managing complex cases and autonomously managing a caseload Experience of working with multiple agencies and attending multi-disciplinary meetings Experience of delivering desired outcomes in a timely manner Up to date knowledge and experience of safeguarding adults Understanding of the importance of monitoring and evaluation, and the ability to keep records Experience with de-escalation, recognising and mitigating risks Experience of working with challenging behaviour Listening to clients and encouraging positive steps towards self-management of crisis and recovery Skills and Abilities Relevant and up to date knowledge of welfare benefits, housing and social care Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing Excellent listening and liaison skills Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports) Ability to liaise with a range of people individuals with support needs, carers, and a range of different professionals Ability to remain calm in challenging situations and reinforce boundaries Ability to support people to manage difficult feelings, and communicate their needs effectively Knowledge of best practice for lone working, data protection and safeguarding adults Willingness to undertake training related to housing and welfare benefit A team player Ability to work on your own initiative Ability to develop and maintain positive working relationships with service users, colleagues and stakeholders Strong organisation and administrative skills The drive to motivate self and others to achieve positive outcomes Flexibility in overall approach to work Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies Strong sense of self, and ability to set and maintain boundaries Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice Ability to plan and prioritise your own workload Desirable Lived experience of mental health problems, and of using mental health services
Sep 03, 2025
Full time
Role purpose Our new Household Crisis Caseworker position will work alongside our Crisis Alternative Service, Ealing Safe Space and information and advice service, Pathways. This new service provides support for Ealing residents 18+ who are experiencing household crises such as: housing, debt, welfare benefits, employment. This service aims to support those facing cost of living / household crises, by providing 6-12 casework sessions. This service will primarily support those from low-income households in need, pensioners, unpaid carers, care leavers, single-person households, disabled people and those struggling with one-off financial concerns or unforeseen circumstances. These sessions will cover a range of elements and will aid in navigating and liaising with services. Ultimately, preventing further crises relating to cost of living and empowering individuals by providing self-advocacy tools and support plans. The role of the caseworker will be to provide advice, guidance and navigation to Ealing residents experiencing cost of living and household crises exacerbating mental health struggles. Support offered to each individual will be person-centred and tailored, but may include: liaising with statutory services (housing officers, social workers, mental health teams etc), supporting with form filling, sourcing warm goods, supporting with grants and income maximisation, emergency applications, empowering individuals with self-advocacy skills, signposting etc. The successful candidate will triage, onboard and manage a caseload 15-20 individuals, whilst also supporting those who drop-in to the service who require crisis intervention on the day. In addition to crisis work, the caseworker will be expected to adopt a preventative approach and encourage referrals before a crisis occurs, via partnership working both internally and externally. There will be an element of outreach working for this post. The successful candidate will work alongside our Ealing Safe Space team and be supported by the Safe Space Team Manager. The caseworker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind s policies and procedures. Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work. Key Responsibilities Triage, onboard and support a caseload of 15-20 individuals Triage and support individuals dropping into the service for household / cost of living crisis support Liaise with core agencies (social services, housing, mental health teams, GPs, VCSE organisations) Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on the individuals behalf Complete emergency applications and grant applications Devise and facilitate guided mental health sessions, exploring a range of topics such as anxiety and panic, sleep hygiene, financial management Provide housing, general money and debt management advice Provide information on employment opportunities and training support for clients Where appropriate, source warm goods for those in need Engage in outreach within the borough to encourage referrals and promote the service Signpost to other relevant services in the borough, or further afield Attend training, forums and meetings to ensure knowledge remains relevant and up to date Keep up to date about current best practice and legislation within mental health, as well as within the field of information & advice more generally Provide updates and feedback to the broader teams Engage in multi-disciplinary meetings, both internally and externally Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure Record the results of outcome assessments and satisfaction surveys on the Views databases Work in line with triage procedures and use the referral process when referring cases to external organisations Meet regularly with service leads and colleagues to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities Follow Hammersmith, Fulham, Ealing, and Hounslow Mind s organisational policies and guidelines Undertake additional duties that may reasonably be required to fulfil the objectives of the post Person Specification Knowledge and Experience Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs At least 1 year experience of working in a crisis setting (inpatient, crisis alternatives, NHS teams) Knowledge and understanding of mental health problems, and mental health services Experience of delivering advice and information Experience of managing complex cases and autonomously managing a caseload Experience of working with multiple agencies and attending multi-disciplinary meetings Experience of delivering desired outcomes in a timely manner Up to date knowledge and experience of safeguarding adults Understanding of the importance of monitoring and evaluation, and the ability to keep records Experience with de-escalation, recognising and mitigating risks Experience of working with challenging behaviour Listening to clients and encouraging positive steps towards self-management of crisis and recovery Skills and Abilities Relevant and up to date knowledge of welfare benefits, housing and social care Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing Excellent listening and liaison skills Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports) Ability to liaise with a range of people individuals with support needs, carers, and a range of different professionals Ability to remain calm in challenging situations and reinforce boundaries Ability to support people to manage difficult feelings, and communicate their needs effectively Knowledge of best practice for lone working, data protection and safeguarding adults Willingness to undertake training related to housing and welfare benefit A team player Ability to work on your own initiative Ability to develop and maintain positive working relationships with service users, colleagues and stakeholders Strong organisation and administrative skills The drive to motivate self and others to achieve positive outcomes Flexibility in overall approach to work Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies Strong sense of self, and ability to set and maintain boundaries Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice Ability to plan and prioritise your own workload Desirable Lived experience of mental health problems, and of using mental health services
AAT (Accountancy) Trainer Derby - with some travel to Leicester and Nottingham C£35,000 Are you passionate about Accountancy and are keen to take on a position as an Apprenticeship Trainer? Would you like to be in a rewarding role where you can bring to life accountancy qualifications? Do you want to work for a brand who keep people at the core of what they do and are truly driven by the accomplishments of their students? The Company: ER Recruitment is working alongside a leading training brand who specialise in teaching a wide range of topics to educate and qualify future leaders. Within the role as an AAT Trainer you will be supporting individuals predominately within the 16-24 age bracket through their Accountancy qualification from Level 2 to Level 4. Role & Responsibilities of the AAT (Accountancy) Trainer: Delivering the specific Accounting or Payroll Apprenticeship Standard or commercial qualification training in the classroom or online environment, up to Level 4. Maintaining current professional knowledge within the accountancy field and undertake CPD activities as required. Assessing and supporting learners towards the successful completion of their qualification. Managing your diary efficiently to ensure timely classroom sessions. The support, advising and motivation of learners. Overcoming barriers to learning and adapt delivery to meet learner s needs. Providing attendance and feedback reports. Using e-portfolio system to record learner's progress. Promote and embed Equality and Diversity, Safeguarding, British Values, Prevent and Health and Safety to all learning sessions. Communicate any issues or concerns about learners to your line manager and designated Safeguarding Officer as appropriate. About You as the AAT (Accountancy) Trainer: Relevant accounting qualification (e.g. AAT, CIMA, ACCA, Degree etc.) Recognised Teaching qualification, e.g. PTLLs or equivalent. Strong IT capability. Ability to create and implement high quality learning resources. Organisational skills are a must, as well as the ability to plan your time effectively. Quality driven and prepared to go the extra mile for your learners. Must be an excellent communicator who is learner and quality focused. The ability to collaborate with others and contribute towards targets. Ability to work under pressure, manage your time effectively and work on your own initiative. Excellent analytical, decision making and problem-solving skills. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Sep 03, 2025
Full time
AAT (Accountancy) Trainer Derby - with some travel to Leicester and Nottingham C£35,000 Are you passionate about Accountancy and are keen to take on a position as an Apprenticeship Trainer? Would you like to be in a rewarding role where you can bring to life accountancy qualifications? Do you want to work for a brand who keep people at the core of what they do and are truly driven by the accomplishments of their students? The Company: ER Recruitment is working alongside a leading training brand who specialise in teaching a wide range of topics to educate and qualify future leaders. Within the role as an AAT Trainer you will be supporting individuals predominately within the 16-24 age bracket through their Accountancy qualification from Level 2 to Level 4. Role & Responsibilities of the AAT (Accountancy) Trainer: Delivering the specific Accounting or Payroll Apprenticeship Standard or commercial qualification training in the classroom or online environment, up to Level 4. Maintaining current professional knowledge within the accountancy field and undertake CPD activities as required. Assessing and supporting learners towards the successful completion of their qualification. Managing your diary efficiently to ensure timely classroom sessions. The support, advising and motivation of learners. Overcoming barriers to learning and adapt delivery to meet learner s needs. Providing attendance and feedback reports. Using e-portfolio system to record learner's progress. Promote and embed Equality and Diversity, Safeguarding, British Values, Prevent and Health and Safety to all learning sessions. Communicate any issues or concerns about learners to your line manager and designated Safeguarding Officer as appropriate. About You as the AAT (Accountancy) Trainer: Relevant accounting qualification (e.g. AAT, CIMA, ACCA, Degree etc.) Recognised Teaching qualification, e.g. PTLLs or equivalent. Strong IT capability. Ability to create and implement high quality learning resources. Organisational skills are a must, as well as the ability to plan your time effectively. Quality driven and prepared to go the extra mile for your learners. Must be an excellent communicator who is learner and quality focused. The ability to collaborate with others and contribute towards targets. Ability to work under pressure, manage your time effectively and work on your own initiative. Excellent analytical, decision making and problem-solving skills. Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you.
Reeson Education is London's premier Teaching Agency and our Compliance Team is at the heart of providing our teachers and schools the best possible service. Our Compliance Officers are responsible for ensuring that all the critically important safeguarding checks are carried out as quickly and efficiently as possible, and to the highest possible standard. In this way, our client schools can feel safe in the knowledge that all possible measures have been taken to ensure the protection of their children. About Reeson: A great work life balance Hybrid working - work from home 1 day p/w Casual dress code Industry-best incentive scheme Company socials, overseas trips, team incentives and lots of fun Career progression available Free gym membership and mobile phone Harmonious work environment About The Role: Reeson Education is looking to hire a motivated, organised individual for their busy Secondary Recruitment Team. Basic salary of 28,000 On target monthly commission of 500 p/m Based in Hammersmith head office with flexibility to work from central London office too Work from home one day per week upon completion of probation Required Duties General Compliance and Vetting Ensuring checks are performed on qualifications, Teacher Reference Numbers, ID documents and the applicant's visa status. Assisting candidates in applying for DBS police checks Applying for, and chasing references Ensure the full process of checking and vetting documents is completed in a timely manner Teacher Registrations Confirm teacher bookings for the following day ensuring candidates have received relevant documentation and a confirmation email. Meeting and greeting candidates and ensuring they understand the registration procedure. Go thorough all documents with candidates to ensure they will be ready for work as quickly as possible Database and Filing Ensure data is entered accurately into candidate's files, and that they are kept as up-to-date as possible Scanning of documents for uploading onto database Organising candidate's files and regularly chasing missing documents Teamwork Attend regular meetings with the Secondary Recruitment Team to discuss and prioritise candidates Attend regular meetings with the Compliance Manager and Director of Operations to discuss general strategies and performances General Support Duties Assist with general telephone enquiries. Assist with timesheet enquiries and payroll information as required. Provide ad hoc support as required by the relevant team to ensure targets are met. The right candidate for this role will: Need to work equally well as part of a team, but also under their own volition. Be able to work efficiently, and have a high level of organisation Work to a high standard of accuracy Be personable and be able to confidently communicate with all members of the company Not be afraid of the telephone Reeson Education: Reeson Education is England's Premier Recruitment Agency. Established in 2006 by experienced teachers, education professionals and recruitment specialists, we have built our business and reputation on the cores values of honesty, integrity and excellence. We care about education and the provision of education and have established an excellent reputation with schools and teachers alike. Reeson Education is an Equal Opportunities employer and is committed to the highest standards of safeguarding and the promotion of the welfare of children, young people and adults. At Reeson Education we work closely with a large network of Nurseries, Primary Schools, Secondary Schools and Colleges across the UK. Our client base provides us with an abundance of available daily supply, long term and permanent opportunities across all age groups in all areas of England.
Sep 03, 2025
Full time
Reeson Education is London's premier Teaching Agency and our Compliance Team is at the heart of providing our teachers and schools the best possible service. Our Compliance Officers are responsible for ensuring that all the critically important safeguarding checks are carried out as quickly and efficiently as possible, and to the highest possible standard. In this way, our client schools can feel safe in the knowledge that all possible measures have been taken to ensure the protection of their children. About Reeson: A great work life balance Hybrid working - work from home 1 day p/w Casual dress code Industry-best incentive scheme Company socials, overseas trips, team incentives and lots of fun Career progression available Free gym membership and mobile phone Harmonious work environment About The Role: Reeson Education is looking to hire a motivated, organised individual for their busy Secondary Recruitment Team. Basic salary of 28,000 On target monthly commission of 500 p/m Based in Hammersmith head office with flexibility to work from central London office too Work from home one day per week upon completion of probation Required Duties General Compliance and Vetting Ensuring checks are performed on qualifications, Teacher Reference Numbers, ID documents and the applicant's visa status. Assisting candidates in applying for DBS police checks Applying for, and chasing references Ensure the full process of checking and vetting documents is completed in a timely manner Teacher Registrations Confirm teacher bookings for the following day ensuring candidates have received relevant documentation and a confirmation email. Meeting and greeting candidates and ensuring they understand the registration procedure. Go thorough all documents with candidates to ensure they will be ready for work as quickly as possible Database and Filing Ensure data is entered accurately into candidate's files, and that they are kept as up-to-date as possible Scanning of documents for uploading onto database Organising candidate's files and regularly chasing missing documents Teamwork Attend regular meetings with the Secondary Recruitment Team to discuss and prioritise candidates Attend regular meetings with the Compliance Manager and Director of Operations to discuss general strategies and performances General Support Duties Assist with general telephone enquiries. Assist with timesheet enquiries and payroll information as required. Provide ad hoc support as required by the relevant team to ensure targets are met. The right candidate for this role will: Need to work equally well as part of a team, but also under their own volition. Be able to work efficiently, and have a high level of organisation Work to a high standard of accuracy Be personable and be able to confidently communicate with all members of the company Not be afraid of the telephone Reeson Education: Reeson Education is England's Premier Recruitment Agency. Established in 2006 by experienced teachers, education professionals and recruitment specialists, we have built our business and reputation on the cores values of honesty, integrity and excellence. We care about education and the provision of education and have established an excellent reputation with schools and teachers alike. Reeson Education is an Equal Opportunities employer and is committed to the highest standards of safeguarding and the promotion of the welfare of children, young people and adults. At Reeson Education we work closely with a large network of Nurseries, Primary Schools, Secondary Schools and Colleges across the UK. Our client base provides us with an abundance of available daily supply, long term and permanent opportunities across all age groups in all areas of England.
Planner & Tenant Liaison Officer Location: Sheepy Road, CV9 3AH Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 16.08 per hour Job Ref: (phone number removed) Responsibilities Assess the resources needed to plan a repair or deliver a job using a contractor. Plan the work to be delivered within the required timescales. Communicate with and coordinate the in-house workforce and contractors. Proactively communicate with tenants about works being delivered to their homes and provide high standards of customer care when responding to enquiries. Keep tenants informed about repairs, maintenance, and planned improvements to their homes with clear and timely communication. Monitor outstanding jobs and provide feedback to prevent backlogs of work. Be aware of and plan for surveys, inspections, and jobs that ensure health and safety compliance required for the maintenance service. Understand the Social Housing Regulator s Consumer Standards and the Housing Ombudsman Service s Complaints Code of Practice. Accurately diagnose repairs and use available resources to plan the work within required timescales. Liaise closely with tenants to arrange access, explain and plan the work, and address their enquiries. Provide technical advice to tenants about repairs and explain both the Council s and tenants' responsibilities. Support tenants as a first point of contact to coordinate access, explain how works will be delivered, address concerns, and advise on complaint responses. Coordinate with the in-house workforce and contractors to ensure work is delivered within required timescales, supporting tradesmen with systems of work and offering training as necessary. Utilize software systems to support repair delivery and monitor service performance, including managing repeat jobs. Schedule work for vacant properties, arrange for gas supply disconnection, inform utility companies, and keep the Lettings Team informed. Monitor jobs to ensure completion within required timescales, addressing logistical challenges and escalating issues to supervisors/managers as necessary. Manage systems of work efficiently, update component information, and attach certificates to premises upon job completion. Communicate with tenants about planned work, appointments, or job cancellations. Conduct satisfaction surveys to gather tenant feedback and suggest service improvements. Maintain a working knowledge of safety and compliance requirements, coordinating activities to meet regulatory requirements for electrical installations, gas installations, asbestos register, and fire risk assessments. Plan and arrange surveys, inspections, and jobs for health and safety compliance, including updating the asbestos register and planning for EICR visits and Fire Risk Assessments. Notify the Tenancy Services Team of any duty of care reports or concerns about vulnerable tenants. Liaise with other Council Sections to deliver service requirements and support tenants. Communicate with leaseholders to ensure they understand the costs of requested or required works for their premises. Administer invoice payments with care and attention and complete jobs upon payment authorization. Contribute to requests for information and feedback to promote continuous improvement of work systems and customer service. Provide statistical information and reports as required, assisting with performance information analysis to identify problems and solutions. Person Specification Experience in a front-line position within a customer service environment. Knowledge of housing repairs and a sound general knowledge of building work. Sound working knowledge of health and safety regulations, including gas installations, electrical works, fire risk assessments, Legionella, and asbestos management. Excellent communication skills, able to communicate clearly, concisely, and courteously with customers, the public, and other staff both verbally and in writing. Good customer service skills and ability to help customers resolve problems. Proven ability to act on own initiative to resolve issues. Excellent organizational skills and the ability to plan and manage time and workloads. Confidence in showing other staff members systems of work and providing training on software systems. Evidence of ability to work under pressure and maintain acceptable performance. Able to analyze data to identify problems and solutions. Proven ability to manage and process information accurately and communicate in precise and simple terms. Good IT skills, including proficiency with Microsoft Office Products, databases, and systems administration. Ability to follow verbal and written instructions effectively. Must recognize discrimination in its many forms and be willing to implement the Council's Equal Opportunities policies. Commitment to implementing good practice on equal opportunity issues. Commitment to the protection and safeguarding of children, young people, and adults with care and support needs. Good general education. Relevant administrative/office management qualification (desirable). Positive and approachable manner. Self-motivated and enthusiastic. Ability to work accurately to deadlines. Flexibility in work approach. Calm temperament, able to deal with sensitive and difficult situations. Able to work on own initiative with minimal supervision. Able to plan and organize workloads to meet unpredictable and conflicting demands. Positive attitude towards teamwork to deliver and develop services. Able to thrive in a busy environment and offer solutions as challenges arise. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 02, 2025
Contractor
Planner & Tenant Liaison Officer Location: Sheepy Road, CV9 3AH Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 16.08 per hour Job Ref: (phone number removed) Responsibilities Assess the resources needed to plan a repair or deliver a job using a contractor. Plan the work to be delivered within the required timescales. Communicate with and coordinate the in-house workforce and contractors. Proactively communicate with tenants about works being delivered to their homes and provide high standards of customer care when responding to enquiries. Keep tenants informed about repairs, maintenance, and planned improvements to their homes with clear and timely communication. Monitor outstanding jobs and provide feedback to prevent backlogs of work. Be aware of and plan for surveys, inspections, and jobs that ensure health and safety compliance required for the maintenance service. Understand the Social Housing Regulator s Consumer Standards and the Housing Ombudsman Service s Complaints Code of Practice. Accurately diagnose repairs and use available resources to plan the work within required timescales. Liaise closely with tenants to arrange access, explain and plan the work, and address their enquiries. Provide technical advice to tenants about repairs and explain both the Council s and tenants' responsibilities. Support tenants as a first point of contact to coordinate access, explain how works will be delivered, address concerns, and advise on complaint responses. Coordinate with the in-house workforce and contractors to ensure work is delivered within required timescales, supporting tradesmen with systems of work and offering training as necessary. Utilize software systems to support repair delivery and monitor service performance, including managing repeat jobs. Schedule work for vacant properties, arrange for gas supply disconnection, inform utility companies, and keep the Lettings Team informed. Monitor jobs to ensure completion within required timescales, addressing logistical challenges and escalating issues to supervisors/managers as necessary. Manage systems of work efficiently, update component information, and attach certificates to premises upon job completion. Communicate with tenants about planned work, appointments, or job cancellations. Conduct satisfaction surveys to gather tenant feedback and suggest service improvements. Maintain a working knowledge of safety and compliance requirements, coordinating activities to meet regulatory requirements for electrical installations, gas installations, asbestos register, and fire risk assessments. Plan and arrange surveys, inspections, and jobs for health and safety compliance, including updating the asbestos register and planning for EICR visits and Fire Risk Assessments. Notify the Tenancy Services Team of any duty of care reports or concerns about vulnerable tenants. Liaise with other Council Sections to deliver service requirements and support tenants. Communicate with leaseholders to ensure they understand the costs of requested or required works for their premises. Administer invoice payments with care and attention and complete jobs upon payment authorization. Contribute to requests for information and feedback to promote continuous improvement of work systems and customer service. Provide statistical information and reports as required, assisting with performance information analysis to identify problems and solutions. Person Specification Experience in a front-line position within a customer service environment. Knowledge of housing repairs and a sound general knowledge of building work. Sound working knowledge of health and safety regulations, including gas installations, electrical works, fire risk assessments, Legionella, and asbestos management. Excellent communication skills, able to communicate clearly, concisely, and courteously with customers, the public, and other staff both verbally and in writing. Good customer service skills and ability to help customers resolve problems. Proven ability to act on own initiative to resolve issues. Excellent organizational skills and the ability to plan and manage time and workloads. Confidence in showing other staff members systems of work and providing training on software systems. Evidence of ability to work under pressure and maintain acceptable performance. Able to analyze data to identify problems and solutions. Proven ability to manage and process information accurately and communicate in precise and simple terms. Good IT skills, including proficiency with Microsoft Office Products, databases, and systems administration. Ability to follow verbal and written instructions effectively. Must recognize discrimination in its many forms and be willing to implement the Council's Equal Opportunities policies. Commitment to implementing good practice on equal opportunity issues. Commitment to the protection and safeguarding of children, young people, and adults with care and support needs. Good general education. Relevant administrative/office management qualification (desirable). Positive and approachable manner. Self-motivated and enthusiastic. Ability to work accurately to deadlines. Flexibility in work approach. Calm temperament, able to deal with sensitive and difficult situations. Able to work on own initiative with minimal supervision. Able to plan and organize workloads to meet unpredictable and conflicting demands. Positive attitude towards teamwork to deliver and develop services. Able to thrive in a busy environment and offer solutions as challenges arise. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
How would you like to be paid for five days but only work four ? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. We're proud to be taking part in a 4-Day Working Week Trial, meaning you could work one day less a week (or equivalent hours), while still receiving your full-time pay. 4DWW will be rolled out within our school, when we have a full complement of staff - so there's never been a more exciting time to join us ! Job Title: Pupil Administrator / Exams Officer Location: The Grange Therapeutic School, Knossington, Oakham LE15 8LY Salary: £20,906.25 per annum Hours: 37.5 hours per week, Monday to Friday Rota: Monday to Thursday 8.30am - 4.30pm, Friday 8.30am - 4.00pm Contract: Permanent, Term Time Only Start Date: October 2025 UK applicants only. This role does not offer sponsorship. As part of our continued growth, we now have a fantastic opportunity for a Pupil Administrator / Exams Officer to join our close-knit team at The Grange Therapeutic School, part of Acorn Education. Purpose of Role To plan, organise and provide administrative support to the Headteacher and Senior Leadership Team in an efficient, effective and timely way and in compliance with the requirements of Outcomes First Group Education and Care. To be responsible for the efficient and effective running of the administration of all internal and external examinations within the school, including liaising with staff, pupils, invigilators and examination boards, adhering to national regulations and guidelines. To maintain all pupil records and communication to a high standard. Administrative Contribution to Ofsted Inspections Assist in the collation and printing of the termly student magazine and end of term school reporting cycle Transport/Taxi Liaison To handle incoming calls to the service, taking detailed and accurate messages and relaying them promptly to the appropriate person To welcome visitors in a professional and courteous manner and promptly ensure that the appropriate person is informed of their arrival, arranging refreshments as required To ensure that identification is seen and verified for all visitors to the site Duties and Responsibilities Provide word processing, administrative and clerical services in a professional and confidential manner to ensure correspondence is handled in a timely and appropriate manner and that good relations are maintained with parents, Local Authorities and other bodies Plan and support internal and external enquiries, a reception of visitors and a busy switchboard Co-ordinate and support responses to emails, letters and telephone enquiries in a professional and sensitive manner Support and assist in the preparation of routine and monthly reports where necessary Liaise with Senior Leadership Team and Heads of Departments to support them in fulfilling their roles and ensure compliance with school procedures Reception, answering telephone calls, taking messages To be responsible for managing the effective and efficient management and administration of external examinations in accordance with the Joint Council for Qualifications (JCQ) regulations (on behalf of the JCQ member awarding bodies) and/or awarding body rules for exams administration in a consistent and secure fashion, thereby helping to maintain the integrity and security of the assessment process To ensure all pupil records are kept up to date on both internal and external systems. For a full list of Duties and Responsibilities, please see the Job Description About Us The Grange Therapeutic School is an independent school for students aged 8 -18 years with social, emotional and mental health difficulties. Our school is based in a Victorian country house near Oakham with stunning views and fantastic facilities to develop not only the educational, but also the social and emotional needs of our pupils. With access to woods and lakes on site, the school has an ethos about delivering a personalised curriculum tailored to, and driven by, the individuals. Behaviour is currently rated as "Outstanding" by Ofsted. We need hardworking, pupil centred staff who are resilient and willing to go the extra mile. In return we offer significant investment in your professional development, a supportive staff group and opportunities for progression. Acorn Education is the UK's leading independent provider of specialist education. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Sep 02, 2025
Full time
How would you like to be paid for five days but only work four ? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. We're proud to be taking part in a 4-Day Working Week Trial, meaning you could work one day less a week (or equivalent hours), while still receiving your full-time pay. 4DWW will be rolled out within our school, when we have a full complement of staff - so there's never been a more exciting time to join us ! Job Title: Pupil Administrator / Exams Officer Location: The Grange Therapeutic School, Knossington, Oakham LE15 8LY Salary: £20,906.25 per annum Hours: 37.5 hours per week, Monday to Friday Rota: Monday to Thursday 8.30am - 4.30pm, Friday 8.30am - 4.00pm Contract: Permanent, Term Time Only Start Date: October 2025 UK applicants only. This role does not offer sponsorship. As part of our continued growth, we now have a fantastic opportunity for a Pupil Administrator / Exams Officer to join our close-knit team at The Grange Therapeutic School, part of Acorn Education. Purpose of Role To plan, organise and provide administrative support to the Headteacher and Senior Leadership Team in an efficient, effective and timely way and in compliance with the requirements of Outcomes First Group Education and Care. To be responsible for the efficient and effective running of the administration of all internal and external examinations within the school, including liaising with staff, pupils, invigilators and examination boards, adhering to national regulations and guidelines. To maintain all pupil records and communication to a high standard. Administrative Contribution to Ofsted Inspections Assist in the collation and printing of the termly student magazine and end of term school reporting cycle Transport/Taxi Liaison To handle incoming calls to the service, taking detailed and accurate messages and relaying them promptly to the appropriate person To welcome visitors in a professional and courteous manner and promptly ensure that the appropriate person is informed of their arrival, arranging refreshments as required To ensure that identification is seen and verified for all visitors to the site Duties and Responsibilities Provide word processing, administrative and clerical services in a professional and confidential manner to ensure correspondence is handled in a timely and appropriate manner and that good relations are maintained with parents, Local Authorities and other bodies Plan and support internal and external enquiries, a reception of visitors and a busy switchboard Co-ordinate and support responses to emails, letters and telephone enquiries in a professional and sensitive manner Support and assist in the preparation of routine and monthly reports where necessary Liaise with Senior Leadership Team and Heads of Departments to support them in fulfilling their roles and ensure compliance with school procedures Reception, answering telephone calls, taking messages To be responsible for managing the effective and efficient management and administration of external examinations in accordance with the Joint Council for Qualifications (JCQ) regulations (on behalf of the JCQ member awarding bodies) and/or awarding body rules for exams administration in a consistent and secure fashion, thereby helping to maintain the integrity and security of the assessment process To ensure all pupil records are kept up to date on both internal and external systems. For a full list of Duties and Responsibilities, please see the Job Description About Us The Grange Therapeutic School is an independent school for students aged 8 -18 years with social, emotional and mental health difficulties. Our school is based in a Victorian country house near Oakham with stunning views and fantastic facilities to develop not only the educational, but also the social and emotional needs of our pupils. With access to woods and lakes on site, the school has an ethos about delivering a personalised curriculum tailored to, and driven by, the individuals. Behaviour is currently rated as "Outstanding" by Ofsted. We need hardworking, pupil centred staff who are resilient and willing to go the extra mile. In return we offer significant investment in your professional development, a supportive staff group and opportunities for progression. Acorn Education is the UK's leading independent provider of specialist education. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
