Our London Borough is looking to employ an individual with an enthusiastic attitude to deliver a high-quality housing service to our residents in the area. The successful candidate will be required to join a dynamic, customer focussed team with aims to reach targets are solve any complex problems that appear in the job role. Essential Requirements: Candidates are required to have sound working knowledge and experience of undertaking homelessness assessments using the following: Housing Act 1996 Homelessness Reduction Act 2017 Homelessness Code of Guidance Safeguarding and risk management Equality Act 2010: Public sector equality duty Domestic Abuse Bill 2021 Candidates will also need to be effective communicators working effectively with customers, landlords, accommodation providers, and partner organisations to achieve successful outcomes for homeless applicants. The role will predominately include: Interviewing and assessing homeless people Preventing homelessness by promoting housing options and providing effective advice Determining whether applicants are owed a statutory duty under Part VII of 1996 Housing Act as amended. Participating in a duty rota system with other Housing Options Officers Effectively managing a caseload, within the constraints of the HRA Utilising and updating the HOPE/Orchard housing management systems. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. If you are interested in this position and do have the experience listed, I would be very interested in talking to you in further detail. Give me a call on (phone number removed).
Sep 04, 2025
Seasonal
Our London Borough is looking to employ an individual with an enthusiastic attitude to deliver a high-quality housing service to our residents in the area. The successful candidate will be required to join a dynamic, customer focussed team with aims to reach targets are solve any complex problems that appear in the job role. Essential Requirements: Candidates are required to have sound working knowledge and experience of undertaking homelessness assessments using the following: Housing Act 1996 Homelessness Reduction Act 2017 Homelessness Code of Guidance Safeguarding and risk management Equality Act 2010: Public sector equality duty Domestic Abuse Bill 2021 Candidates will also need to be effective communicators working effectively with customers, landlords, accommodation providers, and partner organisations to achieve successful outcomes for homeless applicants. The role will predominately include: Interviewing and assessing homeless people Preventing homelessness by promoting housing options and providing effective advice Determining whether applicants are owed a statutory duty under Part VII of 1996 Housing Act as amended. Participating in a duty rota system with other Housing Options Officers Effectively managing a caseload, within the constraints of the HRA Utilising and updating the HOPE/Orchard housing management systems. If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate. If you are interested in this position and do have the experience listed, I would be very interested in talking to you in further detail. Give me a call on (phone number removed).
Senior Risk Officer - Lloyds Market Our specialist insurance client is looking for a highy skilled Senior Risk Officer to join their London based team on a 6 months initial contract. Skills Required: Degree in Actuarial Science, Risk Management, or a related field; advanced degree or professional certification (e.g., CERA, FRM, ACII, or equivalent) is a plus. Proven experience in risk management,within the Lloyd's insurance market and PRA/EIOPA regulatory environment. Good understanding of Solvency II and familiar with principles of regulatory capital (Internal Model and Standard Formula) Strong technical understanding and implementation of risk assessment methodologies, regulatory frameworks, and key industry standards. Experience of ORSA and stress testing processes. Excellent analytical and problem-solving skills, with the ability to communicate complex risk issues effectively to diverse audiences through risk papers and presentations. Demonstrated leadership capabilities and experience in managing teams, driving strategic initiatives, and fostering a risk-aware culture. Proficiency in risk management tools and software, with a strong aptitude for data analysis and interpretation. If interested, please submit your cv Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Sep 04, 2025
Full time
Senior Risk Officer - Lloyds Market Our specialist insurance client is looking for a highy skilled Senior Risk Officer to join their London based team on a 6 months initial contract. Skills Required: Degree in Actuarial Science, Risk Management, or a related field; advanced degree or professional certification (e.g., CERA, FRM, ACII, or equivalent) is a plus. Proven experience in risk management,within the Lloyd's insurance market and PRA/EIOPA regulatory environment. Good understanding of Solvency II and familiar with principles of regulatory capital (Internal Model and Standard Formula) Strong technical understanding and implementation of risk assessment methodologies, regulatory frameworks, and key industry standards. Experience of ORSA and stress testing processes. Excellent analytical and problem-solving skills, with the ability to communicate complex risk issues effectively to diverse audiences through risk papers and presentations. Demonstrated leadership capabilities and experience in managing teams, driving strategic initiatives, and fostering a risk-aware culture. Proficiency in risk management tools and software, with a strong aptitude for data analysis and interpretation. If interested, please submit your cv Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Trading Standards Officer - Technical Birkenhead Contract £32.10 per hour PAYE or £41.28 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Trading Standards Officer - Technical. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. 3 month contract for additional capacity for statutory inspection programme & support the apprentices with statutory qualifications. Carry out criminal compliance enforcement activities across service functions. Carry out inspections, surveys, investigations into complex & serious breaches of trading standards legislation. Identify legal contraventions & select & execute appropriate enforcement activity based on assessed risk. Duties include presenting solutions for resolution to complex issues. Professional CTSI Trading Standards qualification (DTS/DCATS including Food and Legal Metrology modules) or equivalent, plus a university degree. Knowledge & Skills: Demonstrate the ability to represent the Trading Standards Service at meetings, participating in the co-ordination or lead regional initiatives and projects with other Local Authorities, professional bodies, or external organisations. Excellent written and verbal communication skills and an ability to influence the behaviour of others. Knowledge of current and proposed Trading Standards legislation and statutory guidance Ability to work with minimal supervision and to a high level of accuracy. Demonstrate knowledge of Enforcement Procedures and PACE. Demonstrate the ability to prepare reports, undertake correspondence, conduct interviews and collate case files for Legal Services. Demonstrate the ability to investigate and undertake complex projects. Have effective time management skills An awareness and understanding of equality issues. Demonstrate computer literacy Demonstrate an ability to be an effective communicator at all levels Out of office hours to meet the needs of the service Experience: Have experience in working in a large urban authority or private sector organisation. Experience in a Trading Standards service Have experience of investigating consumer complaints. Have experience of the provision of business advice to members of the public and commercial undertakings. Have experience of Civil Enforcement procedures and the Enterprise Act. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employe
Sep 04, 2025
Contractor
Trading Standards Officer - Technical Birkenhead Contract £32.10 per hour PAYE or £41.28 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Trading Standards Officer - Technical. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. 3 month contract for additional capacity for statutory inspection programme & support the apprentices with statutory qualifications. Carry out criminal compliance enforcement activities across service functions. Carry out inspections, surveys, investigations into complex & serious breaches of trading standards legislation. Identify legal contraventions & select & execute appropriate enforcement activity based on assessed risk. Duties include presenting solutions for resolution to complex issues. Professional CTSI Trading Standards qualification (DTS/DCATS including Food and Legal Metrology modules) or equivalent, plus a university degree. Knowledge & Skills: Demonstrate the ability to represent the Trading Standards Service at meetings, participating in the co-ordination or lead regional initiatives and projects with other Local Authorities, professional bodies, or external organisations. Excellent written and verbal communication skills and an ability to influence the behaviour of others. Knowledge of current and proposed Trading Standards legislation and statutory guidance Ability to work with minimal supervision and to a high level of accuracy. Demonstrate knowledge of Enforcement Procedures and PACE. Demonstrate the ability to prepare reports, undertake correspondence, conduct interviews and collate case files for Legal Services. Demonstrate the ability to investigate and undertake complex projects. Have effective time management skills An awareness and understanding of equality issues. Demonstrate computer literacy Demonstrate an ability to be an effective communicator at all levels Out of office hours to meet the needs of the service Experience: Have experience in working in a large urban authority or private sector organisation. Experience in a Trading Standards service Have experience of investigating consumer complaints. Have experience of the provision of business advice to members of the public and commercial undertakings. Have experience of Civil Enforcement procedures and the Enterprise Act. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employe
HR Officer/Advisor Salary: Highly competitive, dependent on experience and skills Benefits. Hours: Part-time, permanent (3 days/21 hours per week,). Based at Ampleforth Abbey YO62 - (based on site with opportunity to work hybrid). Closing date: 3rd October 2025 Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount at the Abbey Shop Cycle to Work Scheme Christmas Closure About Ampleforth Abbey Ampleforth Abbey is home to the UK's largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. Ampleforth Abbey Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home. The HR Officer is responsible for overseeing the HR service for Ampleforth Abbey Trust and maintaining (and joining) the warm collaborative work environment we have within the Trust. Collaboration will be your cornerstone for delivering a HR service to the Trust. The requirement to adapt to a varied workload is key to the role as it requires the ability to transition between generalist HR support, recruitment, strategic initiatives, and much more. Main Responsibilities (but not limited to): Ensure a professional, fair, and consistent approach to the HR function required by the Trust. Ensure the organisation's policies and procedures are adhered to, to minimise risk and thus promoting a positive culture within the Trust, and that they are reviewed and updated annually/as required. Working with and in some instances coaching Line Managers to provide support/guidance/advice on how to manage HR issues within their areas and ensuring you produce all documentation accurately to support the process. Embed best practice whilst ensuring that advice and documentation produced by you is compliant with relevant Trust policies and the ACAS Codes of Practice. Maintain proactive relationships with line managers to support the overall delivery of the HR service. Maintaining the HR Systems and documentation in use within the Trust, ensuring that they are up to date with all employee and HR information. Collating, analysing, and reporting on data to identify trends and providing pro-active resolutions to any improvements required. Establishing and maintaining relationships with external suppliers who provide HR materials or services. Stay current with industry trends and best practices in HR. Support the recruitment processes and provide support and documentation to recruiting managers as and when requested, in an accurate and timely manner. Able to produce the required HR documentation e.g. offers of employment, HR related letters, when required and within the agreed timeframes. Promote and support the wellbeing of both self and staff through maintenance of healthy work/life balance, taking care to manage energy levels of self and others and taking recovery after peak periods of workload activity. Skills and Attributes Proven experience as a HR Generalist or similar role. Proven record of creating, issuing, and ensuring documentation is produced and records are all accurately up to date. Knowledge of / aptitude for HR methodologies, strategies, and techniques for the future as the role grows. CIPD qualifications (ideally level 3) or a willingness to undertake this. Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested in this HR Officer/Advisor role? If you feel that you possess the relevant skills and experience, then please send your CV INDLS
Sep 04, 2025
Full time
HR Officer/Advisor Salary: Highly competitive, dependent on experience and skills Benefits. Hours: Part-time, permanent (3 days/21 hours per week,). Based at Ampleforth Abbey YO62 - (based on site with opportunity to work hybrid). Closing date: 3rd October 2025 Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount at the Abbey Shop Cycle to Work Scheme Christmas Closure About Ampleforth Abbey Ampleforth Abbey is home to the UK's largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. Ampleforth Abbey Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home. The HR Officer is responsible for overseeing the HR service for Ampleforth Abbey Trust and maintaining (and joining) the warm collaborative work environment we have within the Trust. Collaboration will be your cornerstone for delivering a HR service to the Trust. The requirement to adapt to a varied workload is key to the role as it requires the ability to transition between generalist HR support, recruitment, strategic initiatives, and much more. Main Responsibilities (but not limited to): Ensure a professional, fair, and consistent approach to the HR function required by the Trust. Ensure the organisation's policies and procedures are adhered to, to minimise risk and thus promoting a positive culture within the Trust, and that they are reviewed and updated annually/as required. Working with and in some instances coaching Line Managers to provide support/guidance/advice on how to manage HR issues within their areas and ensuring you produce all documentation accurately to support the process. Embed best practice whilst ensuring that advice and documentation produced by you is compliant with relevant Trust policies and the ACAS Codes of Practice. Maintain proactive relationships with line managers to support the overall delivery of the HR service. Maintaining the HR Systems and documentation in use within the Trust, ensuring that they are up to date with all employee and HR information. Collating, analysing, and reporting on data to identify trends and providing pro-active resolutions to any improvements required. Establishing and maintaining relationships with external suppliers who provide HR materials or services. Stay current with industry trends and best practices in HR. Support the recruitment processes and provide support and documentation to recruiting managers as and when requested, in an accurate and timely manner. Able to produce the required HR documentation e.g. offers of employment, HR related letters, when required and within the agreed timeframes. Promote and support the wellbeing of both self and staff through maintenance of healthy work/life balance, taking care to manage energy levels of self and others and taking recovery after peak periods of workload activity. Skills and Attributes Proven experience as a HR Generalist or similar role. Proven record of creating, issuing, and ensuring documentation is produced and records are all accurately up to date. Knowledge of / aptitude for HR methodologies, strategies, and techniques for the future as the role grows. CIPD qualifications (ideally level 3) or a willingness to undertake this. Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested in this HR Officer/Advisor role? If you feel that you possess the relevant skills and experience, then please send your CV INDLS
Director of Operations Location: UK based - Hybrid, frequent travel to HQ in the North West Reports to: Chief Executive Officer Salary: Up to £105,000 (depending on experience) + Share Options, Private Healthcare, Company Car, Pension Ab out the Organisation They are an established healthcare organisation delivering innovative, patient-centred services across the UK and Europe. With a reputation for clinical excellence, operational rigour and strategic growth, they partner with the NHS, private providers and international healthcare organisations to deliver high-quality care that improves patient outcomes. As part of their continued expansion, they are seeking an exceptional Director of Operations to join the Senior Leadership Team. This pivotal role offers the opportunity to shape the future of healthcare delivery, ensuring operational excellence while driving growth and innovation. The Role The Director of Operations will be responsible for leading, developing and delivering all operational matters across the organisation. Sitting on the Senior Leadership Team, the role combines strategic oversight with hands-on delivery, ensuring services meet clinical, financial, logistical and governance requirements at scale. With accountability for a revenue budget of circa £15M and a workforce of more than 150 employees across management, clinical and non-clinical roles, this position requires a highly experienced leader who can balance operational excellence with commercial growth. Key Responsibilities Operational Strategy & Delivery Develop and implement operational strategies aligned with Board-level objectives and commercial goals. Define annual and long-term operational targets, ensuring service delivery exceeds expectations. Mobilise and deliver services at pace, ensuring all logistical and clinical KPIs are achieved. Drive operational efficiency while maintaining high standards of patient care and compliance. Support the development of new service models, adapting to changing healthcare landscapes. Leadership & Team Development Lead, mentor and inspire the UK operational management team, embedding a culture of accountability, collaboration and excellence. Develop succession plans for key operational roles, ensuring organisational resilience. Support operational managers in delivering high performance across their areas of responsibility. Collaborate closely with the CEO and Commercial Director to deliver strategic and financial objectives. Relationship Management Build strong relationships with NHS executives, commissioners, private providers, OEMs, suppliers and healthcare partners. Act as a trusted partner to regulators, ensuring transparent and constructive relationships. Represent the organisation at regional and national healthcare events. Develop and implement a patient engagement framework that strengthens the patient voice in service delivery. Governance & Compliance Ensure full compliance with external regulatory requirements, including the Care Quality Commission. Maintain the highest standards of clinical governance, patient safety and corporate accountability. Oversee financial governance through effective planning, resource management and control. Identify operational risks and implement robust mitigation strategies. Provide accurate, timely reports to the Senior Leadership Team, escalating issues where required. Key Requirements They are looking for a proven operational leader who brings: Extensive senior leadership experience within NHS or private healthcare (essential). A strong track record of multi-site operational management . Experience in fast-paced environments , with the ability to mobilise services quickly . A strategic growth mindset , with the ability to identify opportunities, adapt delivery models and pivot to meet changing market conditions. Demonstrable experience in building and developing high-performing teams . Strong financial acumen, with experience managing multi-million-pound budgets. Proven success in developing relationships with NHS executives, commissioners and senior clinicians. Graduate-level qualifications (postgraduate desirable). What They Offer The opportunity to make a significant impact on healthcare delivery across the UK and Europe. A senior leadership role with scope to shape strategic direction and operational growth. A collaborative and ambitious culture, with strong commitment to professional development and CPD. How to Apply If you are a proven operational leader with the vision, resilience and expertise to lead at scale in a complex healthcare environment, please send your CV and a covering letter outlining your suitability for the role.
Sep 04, 2025
Full time
Director of Operations Location: UK based - Hybrid, frequent travel to HQ in the North West Reports to: Chief Executive Officer Salary: Up to £105,000 (depending on experience) + Share Options, Private Healthcare, Company Car, Pension Ab out the Organisation They are an established healthcare organisation delivering innovative, patient-centred services across the UK and Europe. With a reputation for clinical excellence, operational rigour and strategic growth, they partner with the NHS, private providers and international healthcare organisations to deliver high-quality care that improves patient outcomes. As part of their continued expansion, they are seeking an exceptional Director of Operations to join the Senior Leadership Team. This pivotal role offers the opportunity to shape the future of healthcare delivery, ensuring operational excellence while driving growth and innovation. The Role The Director of Operations will be responsible for leading, developing and delivering all operational matters across the organisation. Sitting on the Senior Leadership Team, the role combines strategic oversight with hands-on delivery, ensuring services meet clinical, financial, logistical and governance requirements at scale. With accountability for a revenue budget of circa £15M and a workforce of more than 150 employees across management, clinical and non-clinical roles, this position requires a highly experienced leader who can balance operational excellence with commercial growth. Key Responsibilities Operational Strategy & Delivery Develop and implement operational strategies aligned with Board-level objectives and commercial goals. Define annual and long-term operational targets, ensuring service delivery exceeds expectations. Mobilise and deliver services at pace, ensuring all logistical and clinical KPIs are achieved. Drive operational efficiency while maintaining high standards of patient care and compliance. Support the development of new service models, adapting to changing healthcare landscapes. Leadership & Team Development Lead, mentor and inspire the UK operational management team, embedding a culture of accountability, collaboration and excellence. Develop succession plans for key operational roles, ensuring organisational resilience. Support operational managers in delivering high performance across their areas of responsibility. Collaborate closely with the CEO and Commercial Director to deliver strategic and financial objectives. Relationship Management Build strong relationships with NHS executives, commissioners, private providers, OEMs, suppliers and healthcare partners. Act as a trusted partner to regulators, ensuring transparent and constructive relationships. Represent the organisation at regional and national healthcare events. Develop and implement a patient engagement framework that strengthens the patient voice in service delivery. Governance & Compliance Ensure full compliance with external regulatory requirements, including the Care Quality Commission. Maintain the highest standards of clinical governance, patient safety and corporate accountability. Oversee financial governance through effective planning, resource management and control. Identify operational risks and implement robust mitigation strategies. Provide accurate, timely reports to the Senior Leadership Team, escalating issues where required. Key Requirements They are looking for a proven operational leader who brings: Extensive senior leadership experience within NHS or private healthcare (essential). A strong track record of multi-site operational management . Experience in fast-paced environments , with the ability to mobilise services quickly . A strategic growth mindset , with the ability to identify opportunities, adapt delivery models and pivot to meet changing market conditions. Demonstrable experience in building and developing high-performing teams . Strong financial acumen, with experience managing multi-million-pound budgets. Proven success in developing relationships with NHS executives, commissioners and senior clinicians. Graduate-level qualifications (postgraduate desirable). What They Offer The opportunity to make a significant impact on healthcare delivery across the UK and Europe. A senior leadership role with scope to shape strategic direction and operational growth. A collaborative and ambitious culture, with strong commitment to professional development and CPD. How to Apply If you are a proven operational leader with the vision, resilience and expertise to lead at scale in a complex healthcare environment, please send your CV and a covering letter outlining your suitability for the role.
An exciting opportunity has arisen for an inspirational and strategic leader to join a historic and globally recognised higher education institution as University Secretary initially on a 6 month fixed-term contract. Reporting directly to the Chief Operating Officer and supporting the Executive Committee, the successful candidate will play a pivotal role in shaping governance and compliance functions to meet the institution s evolving strategic needs. Key Responsibilities Lead on governance, risk management, and regulatory compliance Provide expert guidance on HE governance principles and best practice Serve as Data Protection Officer or demonstrate extensive knowledge in data protection Oversee committee administration and institutional policy development Collaborate closely with senior leadership to develop and embed governance frameworks Ideal Candidate Significant experience in a senior governance role within Higher Education Deep understanding of the regulatory and constitutional landscape of UK universities Strong leadership and interpersonal skills with the ability to inspire and influence High levels of resilience, energy, and strategic vision Confident communicator with a collaborative approach Please apply below and submit your CV in Word format. As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Sep 04, 2025
Full time
An exciting opportunity has arisen for an inspirational and strategic leader to join a historic and globally recognised higher education institution as University Secretary initially on a 6 month fixed-term contract. Reporting directly to the Chief Operating Officer and supporting the Executive Committee, the successful candidate will play a pivotal role in shaping governance and compliance functions to meet the institution s evolving strategic needs. Key Responsibilities Lead on governance, risk management, and regulatory compliance Provide expert guidance on HE governance principles and best practice Serve as Data Protection Officer or demonstrate extensive knowledge in data protection Oversee committee administration and institutional policy development Collaborate closely with senior leadership to develop and embed governance frameworks Ideal Candidate Significant experience in a senior governance role within Higher Education Deep understanding of the regulatory and constitutional landscape of UK universities Strong leadership and interpersonal skills with the ability to inspire and influence High levels of resilience, energy, and strategic vision Confident communicator with a collaborative approach Please apply below and submit your CV in Word format. As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
About the Role The Cybersecurity Officer will support the Cybersecurity Manager in protecting the charity s digital assets and ensuring compliance with internal security policies and relevant international standards. This role will assist in implementing, monitoring, and maintaining cybersecurity controls across our technology environment, and is ideal for someone early in their cybersecurity career with a strong willingness to learn and contribute to meaningful humanitarian work. Please note this is a FTC role for 6 months About You Candidate should have a Degree or diploma in Computer Science, Information Security, or related field (or equivalent experience) with Up to 2 years of experience in an IT or cybersecurity role (internships or volunteer roles considered). Familiarity with cybersecurity principles and technologies, including antivirus, firewalls, intrusion detection/prevention systems, and access control. Basic knowledge of Microsoft 365 security stack, including Defender and Intune. Hands-on experience with any of the following: Ubiquiti, SharePoint, Egress, or Cloudflare. MAIN RESPONSIBILITIES • Assist in the implementation and maintenance of cybersecurity tools and controls (e.g., endpoint protection, firewalls, secure email gateways, MFA, etc.). • Monitor security alerts and reports from tools like Microsoft Defender, Bitdefender, WatchGuard, and Cloudflare, escalating potential incidents to the Cybersecurity Manager. • Support user access management and ensure policies for identity and access control are followed using systems like SSO and Intune. • Help manage and track security awareness initiatives (e.g., phishing simulations via SoSafe). • Assist in vulnerability scanning and basic risk assessments across networks and systems. • Contribute to incident response efforts under the guidance of the Cybersecurity Manager. • Document findings, maintain logs, and support audit and compliance activities. • Collaborate with IT and wider organisation to ensure security controls do not hinder mission delivery. • Participate in routine system checks and contribute to the improvement of cybersecurity procedures and documentation. SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES Experience & Certifications/Qualifications: • Degree or diploma in Computer Science, Information Security, or related field (or equivalent experience). • Up to 2 years of experience in an IT or cybersecurity role (internships or volunteer roles considered). • Familiarity with cybersecurity principles and technologies, including antivirus, firewalls, intrusion detection/prevention systems, and access control. • Basic knowledge of Microsoft 365 security stack, including Defender and Intune. • Excellent communication skills and attention to detail. • Ability to handle confidential information with integrity. Preferred Skills and Competencies: • Hands-on experience with any of the following: Ubiquiti, SharePoint, Egress, or Cloudflare. • Certifications such as CompTIA Security+, Microsoft SC-900, or equivalent. Ethos: • Support the mission & values of MAP. • Support and promote diversity and equality of opportunity in the workplace. • Represent and be an ambassador for MAP. • Commitment to anti-discriminatory practice and equal opportunities. • An ability to apply awareness of diversity issues to all areas of work. • Abide by organisational policies, codes of conduct and practices. • Commitment to upholding the rights of people facing disadvantage and discrimination. Other desirable experience : • Experience of not-for-profit/INGO environments • Interest in working in the NGO/humanitarian sector and sensitivity to issues affecting Palestinian communities Disclaimer Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
Sep 04, 2025
Full time
About the Role The Cybersecurity Officer will support the Cybersecurity Manager in protecting the charity s digital assets and ensuring compliance with internal security policies and relevant international standards. This role will assist in implementing, monitoring, and maintaining cybersecurity controls across our technology environment, and is ideal for someone early in their cybersecurity career with a strong willingness to learn and contribute to meaningful humanitarian work. Please note this is a FTC role for 6 months About You Candidate should have a Degree or diploma in Computer Science, Information Security, or related field (or equivalent experience) with Up to 2 years of experience in an IT or cybersecurity role (internships or volunteer roles considered). Familiarity with cybersecurity principles and technologies, including antivirus, firewalls, intrusion detection/prevention systems, and access control. Basic knowledge of Microsoft 365 security stack, including Defender and Intune. Hands-on experience with any of the following: Ubiquiti, SharePoint, Egress, or Cloudflare. MAIN RESPONSIBILITIES • Assist in the implementation and maintenance of cybersecurity tools and controls (e.g., endpoint protection, firewalls, secure email gateways, MFA, etc.). • Monitor security alerts and reports from tools like Microsoft Defender, Bitdefender, WatchGuard, and Cloudflare, escalating potential incidents to the Cybersecurity Manager. • Support user access management and ensure policies for identity and access control are followed using systems like SSO and Intune. • Help manage and track security awareness initiatives (e.g., phishing simulations via SoSafe). • Assist in vulnerability scanning and basic risk assessments across networks and systems. • Contribute to incident response efforts under the guidance of the Cybersecurity Manager. • Document findings, maintain logs, and support audit and compliance activities. • Collaborate with IT and wider organisation to ensure security controls do not hinder mission delivery. • Participate in routine system checks and contribute to the improvement of cybersecurity procedures and documentation. SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES Experience & Certifications/Qualifications: • Degree or diploma in Computer Science, Information Security, or related field (or equivalent experience). • Up to 2 years of experience in an IT or cybersecurity role (internships or volunteer roles considered). • Familiarity with cybersecurity principles and technologies, including antivirus, firewalls, intrusion detection/prevention systems, and access control. • Basic knowledge of Microsoft 365 security stack, including Defender and Intune. • Excellent communication skills and attention to detail. • Ability to handle confidential information with integrity. Preferred Skills and Competencies: • Hands-on experience with any of the following: Ubiquiti, SharePoint, Egress, or Cloudflare. • Certifications such as CompTIA Security+, Microsoft SC-900, or equivalent. Ethos: • Support the mission & values of MAP. • Support and promote diversity and equality of opportunity in the workplace. • Represent and be an ambassador for MAP. • Commitment to anti-discriminatory practice and equal opportunities. • An ability to apply awareness of diversity issues to all areas of work. • Abide by organisational policies, codes of conduct and practices. • Commitment to upholding the rights of people facing disadvantage and discrimination. Other desirable experience : • Experience of not-for-profit/INGO environments • Interest in working in the NGO/humanitarian sector and sensitivity to issues affecting Palestinian communities Disclaimer Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
About the Role Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. A UK registered charity, we work in collaboration with Palestinian communities and trusted local partners, and coordinate with key stakeholders and relevant clusters, to meet a wide range of health and social needs, from providing vital medical aid in emergencies, to supporting the development of better health services for the long term. We also uplift the voices of Palestinians, and campaign for an end to the barriers to health and dignity that come from living through occupation, displacement, discrimination and conflict. MAP is in a period of growth and rapid development, and as such, the incoming Chief Operating Officer (COO) will be responsible for the financial strategy and management of MAP and for the leadership of operational areas to help deliver the organisation s mission and strategic goals. The COO provides support to the CEO in areas of governance, legal and risk management and may deputise for the CEO as required. About You The ideal candidate will have Relevant post-graduate business degree preferred. Minimum 10 years experience in a senior management role ideally with in-house financial management experience gained in a high-growth organisation. Experience either as an employee or board member of a non-profit organisation; must be familiar with non-profit finance and accounting regulations. Proven track record of success facilitating progressive organisational change and development within a growing organisation. Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills. Bring strong mentoring and coaching experience to a team with diverse levels of expertise.Passion for MAP s mission and commitment to MAP s values. Responsibilities Strategy, vision and leadership Be accountable to the CEO and Board in the areas of finance, technology, risk and compliance, supply chain and logistics, and safety and security. Advise the CEO and SMT on all these areas as well as on legal, governance and related policy matters. Work closely with SMT colleagues to ensure that appropriate processes and systems are in place across the organisation, including delivery against KPIs. Serve as the management liaison to the Finance & Operations Committee, Audit Risk & Governance Committee and, where required, to the Board of Trustees; effectively communicate and present critical matters under their responsibility at governance meetings. Ensure robust, secure and scalable IT systems and infrastructure. Lead on information governance & data protection and identify and drive opportunities for digital transformation. Provide strategic leadership for supply chain management at MAP to ensure an efficient, effective and accountable supply chain policies and practices that meet MAP s needs. Ensure a robust framework and system for identifying, assessing and mitigating risks across thenorganisation in line with MAP s risk appetite. Lead on the development of MAP s strategic goals and objectives in all areas of responsibility and contribute to the development of other goals as well as the overall management of the organisation. Work with direct reports to ensure the delivery of an effective strategy in all areas of responsibility. Maintain continuous lines of communication, keeping the CEO informed of all critical issues. Lead cross-organisational projects in line with organisational strategy and direction. Build strong working relationships with colleagues across the organisation at all levels, adopting and encouraging a collaborative working approach. Represent the organisation externally, as necessary, in areas under the COO s responsibility. Deputise for the CEO as required. Team development/leadership Oversee, direct, and organise the work of the teams under their responsibility. Create a high-performing team that is ambitious and passionate about MAP s vision. Ensure staff members receive timely and appropriate training and development, to facilitate continual improvement as individuals and as a team. Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals. Mentor and develop staff using a supportive and collaborative approach and motivate the team to be innovative and professional in its thinking and delivery. Operations Upgrade and implement an appropriate system of policies, internal controls, standards, and procedures. Ensure annual audits, budgets, and reports in all areas of operations are produced in an accurate and timely manner for SMT, the Board, and Board sub-committees. Ensure strong internal controls, risk management and regulatory compliance, including with UK Charity Commission standards, donor requirements and legal and regulatory requirements in countries and territories of operation. Build a culture of continuous improvement in operations and ensure appropriate and timely action to address operational risks when they arise. Provide analytical support to the CEO and SMT including development of internal management reporting capabilities. Profile Person specification Relevant post-graduate business degree preferred. Minimum 10 years experience in a senior management role ideally with in-house financial management experience gained in a high-growth organisation. Experience either as an employee or board member of a non-profit organisation; must be familiar with non-profit finance and accounting regulations. Proven track record of success facilitating progressive organisational change and development within a growing organisation. Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills. Bring strong mentoring and coaching experience to a team with diverse levels of expertise. Entrepreneurial team player who can multitask. Superior management skills: the ability to influence and engage direct and indirect reports and peers. Self-reliant and results-oriented, with good problem-solving skills. Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives. Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with the SMT, MAP s Board of Trustees, and staff. Ability to operate as an effective tactical as well as strategic thinker. Prepared and able to travel when required, including to Lebanon, occupied Palestinian territory, and Egypt. Passion for MAP s mission and commitment to MAP s values. Terms and conditions This job description reflects the key requirements of the role and does not form part of your contract of employment. It can be amended from time to time as the needs of the organisation require and as appropriate to the role.
Sep 04, 2025
Full time
About the Role Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. A UK registered charity, we work in collaboration with Palestinian communities and trusted local partners, and coordinate with key stakeholders and relevant clusters, to meet a wide range of health and social needs, from providing vital medical aid in emergencies, to supporting the development of better health services for the long term. We also uplift the voices of Palestinians, and campaign for an end to the barriers to health and dignity that come from living through occupation, displacement, discrimination and conflict. MAP is in a period of growth and rapid development, and as such, the incoming Chief Operating Officer (COO) will be responsible for the financial strategy and management of MAP and for the leadership of operational areas to help deliver the organisation s mission and strategic goals. The COO provides support to the CEO in areas of governance, legal and risk management and may deputise for the CEO as required. About You The ideal candidate will have Relevant post-graduate business degree preferred. Minimum 10 years experience in a senior management role ideally with in-house financial management experience gained in a high-growth organisation. Experience either as an employee or board member of a non-profit organisation; must be familiar with non-profit finance and accounting regulations. Proven track record of success facilitating progressive organisational change and development within a growing organisation. Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills. Bring strong mentoring and coaching experience to a team with diverse levels of expertise.Passion for MAP s mission and commitment to MAP s values. Responsibilities Strategy, vision and leadership Be accountable to the CEO and Board in the areas of finance, technology, risk and compliance, supply chain and logistics, and safety and security. Advise the CEO and SMT on all these areas as well as on legal, governance and related policy matters. Work closely with SMT colleagues to ensure that appropriate processes and systems are in place across the organisation, including delivery against KPIs. Serve as the management liaison to the Finance & Operations Committee, Audit Risk & Governance Committee and, where required, to the Board of Trustees; effectively communicate and present critical matters under their responsibility at governance meetings. Ensure robust, secure and scalable IT systems and infrastructure. Lead on information governance & data protection and identify and drive opportunities for digital transformation. Provide strategic leadership for supply chain management at MAP to ensure an efficient, effective and accountable supply chain policies and practices that meet MAP s needs. Ensure a robust framework and system for identifying, assessing and mitigating risks across thenorganisation in line with MAP s risk appetite. Lead on the development of MAP s strategic goals and objectives in all areas of responsibility and contribute to the development of other goals as well as the overall management of the organisation. Work with direct reports to ensure the delivery of an effective strategy in all areas of responsibility. Maintain continuous lines of communication, keeping the CEO informed of all critical issues. Lead cross-organisational projects in line with organisational strategy and direction. Build strong working relationships with colleagues across the organisation at all levels, adopting and encouraging a collaborative working approach. Represent the organisation externally, as necessary, in areas under the COO s responsibility. Deputise for the CEO as required. Team development/leadership Oversee, direct, and organise the work of the teams under their responsibility. Create a high-performing team that is ambitious and passionate about MAP s vision. Ensure staff members receive timely and appropriate training and development, to facilitate continual improvement as individuals and as a team. Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals. Mentor and develop staff using a supportive and collaborative approach and motivate the team to be innovative and professional in its thinking and delivery. Operations Upgrade and implement an appropriate system of policies, internal controls, standards, and procedures. Ensure annual audits, budgets, and reports in all areas of operations are produced in an accurate and timely manner for SMT, the Board, and Board sub-committees. Ensure strong internal controls, risk management and regulatory compliance, including with UK Charity Commission standards, donor requirements and legal and regulatory requirements in countries and territories of operation. Build a culture of continuous improvement in operations and ensure appropriate and timely action to address operational risks when they arise. Provide analytical support to the CEO and SMT including development of internal management reporting capabilities. Profile Person specification Relevant post-graduate business degree preferred. Minimum 10 years experience in a senior management role ideally with in-house financial management experience gained in a high-growth organisation. Experience either as an employee or board member of a non-profit organisation; must be familiar with non-profit finance and accounting regulations. Proven track record of success facilitating progressive organisational change and development within a growing organisation. Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills. Bring strong mentoring and coaching experience to a team with diverse levels of expertise. Entrepreneurial team player who can multitask. Superior management skills: the ability to influence and engage direct and indirect reports and peers. Self-reliant and results-oriented, with good problem-solving skills. Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical finance and administration initiatives. Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with the SMT, MAP s Board of Trustees, and staff. Ability to operate as an effective tactical as well as strategic thinker. Prepared and able to travel when required, including to Lebanon, occupied Palestinian territory, and Egypt. Passion for MAP s mission and commitment to MAP s values. Terms and conditions This job description reflects the key requirements of the role and does not form part of your contract of employment. It can be amended from time to time as the needs of the organisation require and as appropriate to the role.
Homelessness Prevention and Housing Advice Seek to prevent homelessness arising wherever possible by working with people at risk of becoming homeless, ensuring that timely advice and assistance is provided on a range of complex issues, using innovative and cost effective solutions to support a preventative approach to homelessness. Thereby minimising the impact to the client and the Council. Receive applications for assistance from persons who may be threatened with homelessness, taking all action required or appropriate in accordance with the homelessness legislation. This will include making decisions in consultation with senior Housing Needs staff regarding the Council's prevention duties to such applicants under the Homelessness Reduction Act 2017. Respond to and deal with referrals received from public bodies in relation to those who may be threatened with homelessness under the "Duty to Refer" in a timely and effective manner in order to prevent homelessness as detailed above. Work closely with Housing Association landlords to ensure "commitment to refer" is complied with, so that proactive early intervention work is undertaken, resulting in effective homelessness prevention from social housing. Assess the client's housing needs and identify problems causing potential homelessness and provide tailored solutions, advice and assistance to enable them to sustain their existing accommodation or achieve a planned move to alternative accommodation whilst managing their expectations around the solutions available. Carry out home visits where appropriate in an attempt to mediate between households who are at risk of homelessness. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Sep 04, 2025
Contractor
Homelessness Prevention and Housing Advice Seek to prevent homelessness arising wherever possible by working with people at risk of becoming homeless, ensuring that timely advice and assistance is provided on a range of complex issues, using innovative and cost effective solutions to support a preventative approach to homelessness. Thereby minimising the impact to the client and the Council. Receive applications for assistance from persons who may be threatened with homelessness, taking all action required or appropriate in accordance with the homelessness legislation. This will include making decisions in consultation with senior Housing Needs staff regarding the Council's prevention duties to such applicants under the Homelessness Reduction Act 2017. Respond to and deal with referrals received from public bodies in relation to those who may be threatened with homelessness under the "Duty to Refer" in a timely and effective manner in order to prevent homelessness as detailed above. Work closely with Housing Association landlords to ensure "commitment to refer" is complied with, so that proactive early intervention work is undertaken, resulting in effective homelessness prevention from social housing. Assess the client's housing needs and identify problems causing potential homelessness and provide tailored solutions, advice and assistance to enable them to sustain their existing accommodation or achieve a planned move to alternative accommodation whilst managing their expectations around the solutions available. Carry out home visits where appropriate in an attempt to mediate between households who are at risk of homelessness. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
The Interim Social Media Officer will manage and execute digital campaigns to support public sector initiatives and ensure effective online engagement. Based in Sheffield, this temporary role requires expertise in social media management, digital marketing and content creation. Client Details This organisation operates within the public sector and is a medium-sized entity committed to supporting regional growth and development. It focuses on delivering impactful campaigns that enhance public awareness and engagement. Description Preparing accurate and engaging social media content, including writing, and designing graphics and visuals which fall in line with brand and other guidelines. Coordinating a social media rota including out of hours and willingness to be part of that rota. Monitoring social media channels and identifying posts that may contravene guidelines or present a legal or other risk. Reacting at short notice in a busy environment where deadlines are tight Working collaboratively to ensure social media content prepared for campaigns and as well as reactive content as needed Collaborate with internal teams to produce content that meets project objectives. Profile A successful Interim Digital Media Officer should have: A background in Social Media Management and Digital content, ideally within the public sector or a similar environment. Proficiency in managing social media platforms and digital content creation. Strong analytical skills to assess campaign performance and recommend improvements. Experience with digital tools such as content management systems and analytics platforms. Excellent communication skills and attention to detail. Job Offer Competitive daily rate of approximately 160 to 195, paid in GBP. Opportunity to contribute to impactful public sector initiatives in Sheffield. Flexible and supportive working environment. A chance to expand your experience in digital media within the public sector. This role offers an excellent opportunity for those looking to make a meaningful impact. If this sounds like the right fit for you, we encourage you to apply today.
Sep 04, 2025
Seasonal
The Interim Social Media Officer will manage and execute digital campaigns to support public sector initiatives and ensure effective online engagement. Based in Sheffield, this temporary role requires expertise in social media management, digital marketing and content creation. Client Details This organisation operates within the public sector and is a medium-sized entity committed to supporting regional growth and development. It focuses on delivering impactful campaigns that enhance public awareness and engagement. Description Preparing accurate and engaging social media content, including writing, and designing graphics and visuals which fall in line with brand and other guidelines. Coordinating a social media rota including out of hours and willingness to be part of that rota. Monitoring social media channels and identifying posts that may contravene guidelines or present a legal or other risk. Reacting at short notice in a busy environment where deadlines are tight Working collaboratively to ensure social media content prepared for campaigns and as well as reactive content as needed Collaborate with internal teams to produce content that meets project objectives. Profile A successful Interim Digital Media Officer should have: A background in Social Media Management and Digital content, ideally within the public sector or a similar environment. Proficiency in managing social media platforms and digital content creation. Strong analytical skills to assess campaign performance and recommend improvements. Experience with digital tools such as content management systems and analytics platforms. Excellent communication skills and attention to detail. Job Offer Competitive daily rate of approximately 160 to 195, paid in GBP. Opportunity to contribute to impactful public sector initiatives in Sheffield. Flexible and supportive working environment. A chance to expand your experience in digital media within the public sector. This role offers an excellent opportunity for those looking to make a meaningful impact. If this sounds like the right fit for you, we encourage you to apply today.
Senior Risk Officer - Lloyds Market Our specialist insurance client is looking for a highly skilled Senior Risk Officer to join their London based team on a 6 months initial contract. Skills Required: Degree in Actuarial Science, Risk Management, or a related field; advanced degree or professional certification (eg, CERA, FRM, ACII, or equivalent) is a plus. Proven experience in risk management,within the Lloyd's insurance market and PRA/EIOPA regulatory environment. Good understanding of Solvency II and familiar with principles of regulatory capital (Internal Model and Standard Formula) Strong technical understanding and implementation of risk assessment methodologies, regulatory frameworks, and key industry standards. Experience of ORSA and stress testing processes. Excellent analytical and problem-solving skills, with the ability to communicate complex risk issues effectively to diverse audiences through risk papers and presentations. Demonstrated leadership capabilities and experience in managing teams, driving strategic initiatives, and fostering a risk-aware culture. Proficiency in risk management tools and software, with a strong aptitude for data analysis and interpretation. If interested, please submit your CV Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Sep 04, 2025
Contractor
Senior Risk Officer - Lloyds Market Our specialist insurance client is looking for a highly skilled Senior Risk Officer to join their London based team on a 6 months initial contract. Skills Required: Degree in Actuarial Science, Risk Management, or a related field; advanced degree or professional certification (eg, CERA, FRM, ACII, or equivalent) is a plus. Proven experience in risk management,within the Lloyd's insurance market and PRA/EIOPA regulatory environment. Good understanding of Solvency II and familiar with principles of regulatory capital (Internal Model and Standard Formula) Strong technical understanding and implementation of risk assessment methodologies, regulatory frameworks, and key industry standards. Experience of ORSA and stress testing processes. Excellent analytical and problem-solving skills, with the ability to communicate complex risk issues effectively to diverse audiences through risk papers and presentations. Demonstrated leadership capabilities and experience in managing teams, driving strategic initiatives, and fostering a risk-aware culture. Proficiency in risk management tools and software, with a strong aptitude for data analysis and interpretation. If interested, please submit your CV Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Berg re. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: - To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. - To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. - To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service - Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. - Ensure that core information systems and services are delivered reliably and to expected standards. - Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. - Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. - Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. - Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. - Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: - Expertise in and successful experience of systems with knowledge of technologies. -A track record in financial and project management within IT. -Demonstrable experience in strategic planning. - Expertise in the analysis and development of IT processes and change management. -Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. - Recent experience in securing contracts within a Procurement process. - Proven experience in leading and managing a team. - Recent experience of implementing a Cyber Security strategy. - Previous experience in managing effective relationships at a senior level and with external stakeholders. - Ability to delegate tasks whilst maintaining high quality. - High level of analytical skills. - Highly developed and demonstrable communication and presentation skills. - Ability to work under pressure and meet strict deadlines. - Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. Desirable but not essential: . click apply for full job details
Sep 04, 2025
Full time
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Berg re. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: - To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. - To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. - To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service - Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. - Ensure that core information systems and services are delivered reliably and to expected standards. - Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. - Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. - Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. - Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. - Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: - Expertise in and successful experience of systems with knowledge of technologies. -A track record in financial and project management within IT. -Demonstrable experience in strategic planning. - Expertise in the analysis and development of IT processes and change management. -Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. - Recent experience in securing contracts within a Procurement process. - Proven experience in leading and managing a team. - Recent experience of implementing a Cyber Security strategy. - Previous experience in managing effective relationships at a senior level and with external stakeholders. - Ability to delegate tasks whilst maintaining high quality. - High level of analytical skills. - Highly developed and demonstrable communication and presentation skills. - Ability to work under pressure and meet strict deadlines. - Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. Desirable but not essential: . click apply for full job details
AI Back End Engineer (Contract) Duration: 6 Months (Possibility for extension) Location: London/Hybrid (2 - 3 days on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile Are you ready to shape the future of AI in financial services? We are looking for a talented AI Back-End Engineer to join our dynamic innovation team within the investment banking sector. This is an exciting opportunity to work in a greenfield environment, where you will play a crucial role in designing and deploying secure, scalable AI services that drive next-generation use cases, including client intelligence, document processing, and risk management. Key Responsibilities: Architect & Implement: Design and deploy secure AI services from lab to production, ensuring they are scalable and compliant with industry standards. API Development: Create robust APIs for large language models (LLMs), retrieval-augmented generation (RAG) pipelines, agentic workflows, and document intelligence systems. Cybersecurity & Privacy: Integrate cybersecurity and data privacy controls across all AI workflows, including encryption, anonymisation, and access logging. Collaborate with CISO: Work closely with the Chief Information Security Officer (CISO) function on threat modelling, security reviews, and AI-specific control design. Enterprise Integration: Integrate with enterprise Identity and Access Management (IAM) systems, enforcing Role-Based Access Control (RBAC) and least privilege principles. Compliance Support: Conduct vulnerability scans, manage pen-test remediation, and assist in internal and regulatory audits (FCA, PRA). Required Knowledge & Experience: Proven experience delivering greenfield AI systems in production with secure-by-design architecture. Expertise in designing and managing AI lab environments using Infrastructure as Code (IaC), containerisation, and secure networking practises. Hands-on experience with LLM implementation, including fine-tuning, prompt engineering, and secure deployment. Proficiency in building agentic workflows using modular LLM agents with memory, planning, and tool integration. Experience implementing Model Context Protocol (MCP) for secure, auditable context injection across agentic systems. Demonstrated ability to build RAG pipelines with strict data governance and contextual integrity. Familiarity with regulatory frameworks such as the EU AI Act, FCA cybersecurity principles, and oversight of critical systems. Previous collaboration with cybersecurity and compliance teams in regulated environments. Knowledge of controls under ISO 27001, NIST, or SOC2 frameworks. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
Sep 04, 2025
Contractor
AI Back End Engineer (Contract) Duration: 6 Months (Possibility for extension) Location: London/Hybrid (2 - 3 days on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile Are you ready to shape the future of AI in financial services? We are looking for a talented AI Back-End Engineer to join our dynamic innovation team within the investment banking sector. This is an exciting opportunity to work in a greenfield environment, where you will play a crucial role in designing and deploying secure, scalable AI services that drive next-generation use cases, including client intelligence, document processing, and risk management. Key Responsibilities: Architect & Implement: Design and deploy secure AI services from lab to production, ensuring they are scalable and compliant with industry standards. API Development: Create robust APIs for large language models (LLMs), retrieval-augmented generation (RAG) pipelines, agentic workflows, and document intelligence systems. Cybersecurity & Privacy: Integrate cybersecurity and data privacy controls across all AI workflows, including encryption, anonymisation, and access logging. Collaborate with CISO: Work closely with the Chief Information Security Officer (CISO) function on threat modelling, security reviews, and AI-specific control design. Enterprise Integration: Integrate with enterprise Identity and Access Management (IAM) systems, enforcing Role-Based Access Control (RBAC) and least privilege principles. Compliance Support: Conduct vulnerability scans, manage pen-test remediation, and assist in internal and regulatory audits (FCA, PRA). Required Knowledge & Experience: Proven experience delivering greenfield AI systems in production with secure-by-design architecture. Expertise in designing and managing AI lab environments using Infrastructure as Code (IaC), containerisation, and secure networking practises. Hands-on experience with LLM implementation, including fine-tuning, prompt engineering, and secure deployment. Proficiency in building agentic workflows using modular LLM agents with memory, planning, and tool integration. Experience implementing Model Context Protocol (MCP) for secure, auditable context injection across agentic systems. Demonstrated ability to build RAG pipelines with strict data governance and contextual integrity. Familiarity with regulatory frameworks such as the EU AI Act, FCA cybersecurity principles, and oversight of critical systems. Previous collaboration with cybersecurity and compliance teams in regulated environments. Knowledge of controls under ISO 27001, NIST, or SOC2 frameworks. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
Performance and Data Manager Adecco - Housing are delighted to be assisting a housing provider to recruit a Performance and Data Manager who will be responsible for managing performance information systems , including the analysis of service performance data . The role oversees data collection, data integrity, & the triangulation of data to produce in-depth insights. This includes preparing reports for the Executive and Senior Management Team, the Board, Committees, and for statutory submissions. Location: London - Head Office (with regular travel to local housing centres) Grade/Salary: 44,408 - 49,972 Direct Reports: None Contract Type: Permanent / Full-Time (35 hours per week) Key Responsibilities 1. Performance Management Monitor and analyse service performance through KPIs, identifying trends and benchmarking against comparable housing providers. Maintain up-to-date knowledge of performance requirements for key areas of business activity. Produce performance reports for the Executive and Senior Management Team, working with Heads of Service to track improvement plans and support understanding of achievements and risks, identifying areas for improvement. 2. Partnership Working Maintain effective working relationships with colleagues, professional peers, and service users. Identify appropriate peer groups and comparative data sources to enable the Board and Committees to assess performance. Collaborate with internal stakeholders to communicate performance findings and learning outcomes and supporting colleagues in understanding and using organisational data effectively. Ensure sensitivity to the diverse needs of the communities served, applying the organisation's equal opportunity principles. 3. Data Management Develop and oversee data management systems across the organisation. Carry out spot audits of tenant-facing services to test data integrity. Provide accurate data and insight to support service reviews and decision-making. Present data in accessible, clear formats for colleagues, Board members, and Committees. Triangulate data from multiple sources to identify patterns and outcomes, producing deep-dive analysis where required. Address data inconsistencies in liaison with IT and relevant teams. Act as the Data Protection Officer, ensuring compliance with data protection and privacy legislation. 4. Continuous Improvement Attend relevant conferences and good practice forums. Support Heads of Service in setting ambitious yet achievable targets that reflect a commitment to service improvement. Use resident feedback and data analysis to inform performance targets and improvement plans. Lead or support ad hoc insight projects to identify opportunities, risks, and improvements. 5. Regulatory Compliance Ensure targets align with regulatory expectations, Ombudsman recommendations, and statutory requirements. Embed recognised good practice in all performance and reporting activities. Person Specification Education & Qualifications Good standard of education (GCSEs or equivalent). Evidence of continued professional development Desirable: Management qualification (e.g., ILM Level 5+). Experience Proven track record in improving service delivery. Experience presenting data in clear, visual formats and identifying trends. Experience analysing data to drive service improvement and background in not-for-profit, public sector, or regulated services. Knowledge & Skills Excellent interpersonal and communication skills. Strong data analysis and reporting abilities. Organised, with strong problem-solving and decision-making skills. Proficient in IT systems, including CRM, telephony, and Office 365. Able to work across multiple sites. At Adecco Housing , we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process. Don't miss out on this fantastic opportunity to join our team as a Performance & Data Manager click 'Apply' now!
Sep 04, 2025
Full time
Performance and Data Manager Adecco - Housing are delighted to be assisting a housing provider to recruit a Performance and Data Manager who will be responsible for managing performance information systems , including the analysis of service performance data . The role oversees data collection, data integrity, & the triangulation of data to produce in-depth insights. This includes preparing reports for the Executive and Senior Management Team, the Board, Committees, and for statutory submissions. Location: London - Head Office (with regular travel to local housing centres) Grade/Salary: 44,408 - 49,972 Direct Reports: None Contract Type: Permanent / Full-Time (35 hours per week) Key Responsibilities 1. Performance Management Monitor and analyse service performance through KPIs, identifying trends and benchmarking against comparable housing providers. Maintain up-to-date knowledge of performance requirements for key areas of business activity. Produce performance reports for the Executive and Senior Management Team, working with Heads of Service to track improvement plans and support understanding of achievements and risks, identifying areas for improvement. 2. Partnership Working Maintain effective working relationships with colleagues, professional peers, and service users. Identify appropriate peer groups and comparative data sources to enable the Board and Committees to assess performance. Collaborate with internal stakeholders to communicate performance findings and learning outcomes and supporting colleagues in understanding and using organisational data effectively. Ensure sensitivity to the diverse needs of the communities served, applying the organisation's equal opportunity principles. 3. Data Management Develop and oversee data management systems across the organisation. Carry out spot audits of tenant-facing services to test data integrity. Provide accurate data and insight to support service reviews and decision-making. Present data in accessible, clear formats for colleagues, Board members, and Committees. Triangulate data from multiple sources to identify patterns and outcomes, producing deep-dive analysis where required. Address data inconsistencies in liaison with IT and relevant teams. Act as the Data Protection Officer, ensuring compliance with data protection and privacy legislation. 4. Continuous Improvement Attend relevant conferences and good practice forums. Support Heads of Service in setting ambitious yet achievable targets that reflect a commitment to service improvement. Use resident feedback and data analysis to inform performance targets and improvement plans. Lead or support ad hoc insight projects to identify opportunities, risks, and improvements. 5. Regulatory Compliance Ensure targets align with regulatory expectations, Ombudsman recommendations, and statutory requirements. Embed recognised good practice in all performance and reporting activities. Person Specification Education & Qualifications Good standard of education (GCSEs or equivalent). Evidence of continued professional development Desirable: Management qualification (e.g., ILM Level 5+). Experience Proven track record in improving service delivery. Experience presenting data in clear, visual formats and identifying trends. Experience analysing data to drive service improvement and background in not-for-profit, public sector, or regulated services. Knowledge & Skills Excellent interpersonal and communication skills. Strong data analysis and reporting abilities. Organised, with strong problem-solving and decision-making skills. Proficient in IT systems, including CRM, telephony, and Office 365. Able to work across multiple sites. At Adecco Housing , we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process. Don't miss out on this fantastic opportunity to join our team as a Performance & Data Manager click 'Apply' now!
Group Conduct Officer Group Conduct Officer London Markets & MGA/MGU Divisions PIB Group is looking for a Compliance Business Partner with London Market insurance experience to join our Group Risk & Compliance (2LOD) team. The Role This position is a blend of business partnering and technical regulatory guidance, working closely with our London Markets and MGA/MGU divisions. Provide regulatory advice, oversight and challenge to the business. Support new acquisitions to meet PIB standards. Help the business understand and apply regulation, ensuring positive client outcomes and effective governance. Deliver guidance, training, and pragmatic solutions on regulatory matters. Partner with senior stakeholders and contribute to group-wide compliance projects. What We re Looking For London Market/Wholesale insurance experience - essential. Proven compliance experience in wholesale/London Market intermediaries (insurers considered). Knowledge of FCA regulation (ICOBs, Conduct Risk, SMCR, Consumer Duty, Product Governance, Complaints, etc.). Understanding of Lloyd s processes, binder arrangements and B2B distribution. Strong communicator, able to translate regulation into practical solutions. Skilled at stakeholder management and constructive challenge. Willingness to travel in the UK. What You ll Get The flexibility to be based anywhere in the UK, working primarily remotely. Occasional in-person meetings on an ad hoc basis. Exposure to international operations and cross-border projects. A collaborative, supportive environment where your contribution is valued. Why PIB Group? PIB Group is one of the UK s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we d love to hear from you! Inclusion & Accessibility We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to us. REF-(Apply online only)
Sep 04, 2025
Full time
Group Conduct Officer Group Conduct Officer London Markets & MGA/MGU Divisions PIB Group is looking for a Compliance Business Partner with London Market insurance experience to join our Group Risk & Compliance (2LOD) team. The Role This position is a blend of business partnering and technical regulatory guidance, working closely with our London Markets and MGA/MGU divisions. Provide regulatory advice, oversight and challenge to the business. Support new acquisitions to meet PIB standards. Help the business understand and apply regulation, ensuring positive client outcomes and effective governance. Deliver guidance, training, and pragmatic solutions on regulatory matters. Partner with senior stakeholders and contribute to group-wide compliance projects. What We re Looking For London Market/Wholesale insurance experience - essential. Proven compliance experience in wholesale/London Market intermediaries (insurers considered). Knowledge of FCA regulation (ICOBs, Conduct Risk, SMCR, Consumer Duty, Product Governance, Complaints, etc.). Understanding of Lloyd s processes, binder arrangements and B2B distribution. Strong communicator, able to translate regulation into practical solutions. Skilled at stakeholder management and constructive challenge. Willingness to travel in the UK. What You ll Get The flexibility to be based anywhere in the UK, working primarily remotely. Occasional in-person meetings on an ad hoc basis. Exposure to international operations and cross-border projects. A collaborative, supportive environment where your contribution is valued. Why PIB Group? PIB Group is one of the UK s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we d love to hear from you! Inclusion & Accessibility We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to us. REF-(Apply online only)
Part-Time Health & Safety Advisor - Temp Southside of Edinburgh based hybrid working available Part-Time Hours flexible on specific hours & days to be worked - up to 25 hours Temp role for a minimum of 2 months strong potential for extension & may become permanent Pay rate up to 24.00 per hour + holiday pay (depending on skills & relevant experience) Search Consultancy are currently working exclusively with an Edinburgh based client in the housing services sector to recruit an experienced Health & Safety Advisor Officer on a Part-Time Temporary basis during a period of transition for the business. Sitting within the HR team & reporting to both the Head of HR & CEO, the successful candidate will be responsible for developing and supporting the Health and Safety processes, procedures and systems within the business, as well as providing guidance and support on health, safety and environmental issues across the business & it's locations. This is a Part-Time role working up to a maximum of 25 hours per week between Monday & Friday. The client is happy to be flexible in terms of the number of hours worked and the days & times these hours are worked in the week to suit the availability and commitments of the successful candidate. Duties involved in this role will include: Act as Health & Safety "Competent Person", acting as the 'go-to' person for H&S advice and assistance across the business Leading on development of a positive H&S culture Manage the Policy and Procedure framework for H&S, ensuring that H&S policy is fit for purpose and regularly reviewed Co-ordinate legal and statutory requirements relating to the sector, recording and reporting any non-compliance and following up on any actions Offering guidance and support in relation to Risk Management Supporting with delivery of fire risk assessments across locations ensuring that risks are controlled and preventative measures in place Development of a regular H&S check process to be conducted by colleagues Delivering relevant H&S audits and reports Developing & rolling out the company's incident reporting system, maintaining accident, incident and near miss records and compliance with the reporting of Injuries, diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) Leading on accident and incident investigations Providing organisational guidance in relation to H&S training requirements for staff Various other related H&S duties as required In order to be considered for this role your skills and experience should include: Previous relevant experience within a specific Health & Safety advisor role carrying out duties in line with the above - this experience is ESSENTIAL and candidates who have this experience from either the Housing or Care sector would be at a distinct advantage Excellent communication skills, both written and verbal - this is absolutely ESSENTIAL as you will be in communications with both internal and external stakeholders at all levels Candidates who have or are working towards IOSH or NEBOSH would be preferred, although this is not essential Solid IT Skills including the full MS Office suite If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Sep 04, 2025
Contractor
Part-Time Health & Safety Advisor - Temp Southside of Edinburgh based hybrid working available Part-Time Hours flexible on specific hours & days to be worked - up to 25 hours Temp role for a minimum of 2 months strong potential for extension & may become permanent Pay rate up to 24.00 per hour + holiday pay (depending on skills & relevant experience) Search Consultancy are currently working exclusively with an Edinburgh based client in the housing services sector to recruit an experienced Health & Safety Advisor Officer on a Part-Time Temporary basis during a period of transition for the business. Sitting within the HR team & reporting to both the Head of HR & CEO, the successful candidate will be responsible for developing and supporting the Health and Safety processes, procedures and systems within the business, as well as providing guidance and support on health, safety and environmental issues across the business & it's locations. This is a Part-Time role working up to a maximum of 25 hours per week between Monday & Friday. The client is happy to be flexible in terms of the number of hours worked and the days & times these hours are worked in the week to suit the availability and commitments of the successful candidate. Duties involved in this role will include: Act as Health & Safety "Competent Person", acting as the 'go-to' person for H&S advice and assistance across the business Leading on development of a positive H&S culture Manage the Policy and Procedure framework for H&S, ensuring that H&S policy is fit for purpose and regularly reviewed Co-ordinate legal and statutory requirements relating to the sector, recording and reporting any non-compliance and following up on any actions Offering guidance and support in relation to Risk Management Supporting with delivery of fire risk assessments across locations ensuring that risks are controlled and preventative measures in place Development of a regular H&S check process to be conducted by colleagues Delivering relevant H&S audits and reports Developing & rolling out the company's incident reporting system, maintaining accident, incident and near miss records and compliance with the reporting of Injuries, diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) Leading on accident and incident investigations Providing organisational guidance in relation to H&S training requirements for staff Various other related H&S duties as required In order to be considered for this role your skills and experience should include: Previous relevant experience within a specific Health & Safety advisor role carrying out duties in line with the above - this experience is ESSENTIAL and candidates who have this experience from either the Housing or Care sector would be at a distinct advantage Excellent communication skills, both written and verbal - this is absolutely ESSENTIAL as you will be in communications with both internal and external stakeholders at all levels Candidates who have or are working towards IOSH or NEBOSH would be preferred, although this is not essential Solid IT Skills including the full MS Office suite If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
We are looking for a motivated & empathetic individual to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers). Are you looking for a new challenge that will be rewarding and make a real difference to people's lives? Do you enjoy talking to people, providing empathy & support, and helping to find solutions to problems? If this sound like you, then we'd love to hear from you What we offer: At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role: As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs. As a Triage & Early Interventions Officer you will: Conduct comprehensive impact & risk assessments for clients. Provide tailored responses to clients' needs, including children and young people and those affected by domestic abuse, ensuring they are aware of their rights. Manage a caseload of clients requiring immediate & short-term interventions, developing support plans & referring to other agencies as needed. Maintain accurate & confidential case management records. Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs. These roles are based in our Victim Care Unit in Ashford. You will be working shifts Monday to Friday between 8am and 4pm or 12pm and 8pm. Shifts are designated on a rota basis and scheduled well in advance so you can plan ahead. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development. Please see attached Job Description and Person Specification for further details. About You: Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial. You will need: Strong written & verbal communication skills. Good time management skills. Competent IT skills, able to use generic systems. To work effectively both as part of a team & independently To develop & maintain partnerships with external organisations. The ability to undertake impact & risk assessments. Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Sep 04, 2025
Full time
We are looking for a motivated & empathetic individual to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers). Are you looking for a new challenge that will be rewarding and make a real difference to people's lives? Do you enjoy talking to people, providing empathy & support, and helping to find solutions to problems? If this sound like you, then we'd love to hear from you What we offer: At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role: As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs. As a Triage & Early Interventions Officer you will: Conduct comprehensive impact & risk assessments for clients. Provide tailored responses to clients' needs, including children and young people and those affected by domestic abuse, ensuring they are aware of their rights. Manage a caseload of clients requiring immediate & short-term interventions, developing support plans & referring to other agencies as needed. Maintain accurate & confidential case management records. Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs. These roles are based in our Victim Care Unit in Ashford. You will be working shifts Monday to Friday between 8am and 4pm or 12pm and 8pm. Shifts are designated on a rota basis and scheduled well in advance so you can plan ahead. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development. Please see attached Job Description and Person Specification for further details. About You: Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial. You will need: Strong written & verbal communication skills. Good time management skills. Competent IT skills, able to use generic systems. To work effectively both as part of a team & independently To develop & maintain partnerships with external organisations. The ability to undertake impact & risk assessments. Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We have an exciting opportunity for a Triage & Early Intervention Officer (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week. This is for 12 months fixed term. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role is based at our National Contact Centre in Cardiff. As a Triage & Early Interventions Officer you will: - Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided. Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions. Ensure that support plans are developed with clients where appropriate. Maintain accurate and confidential case management records and contribute to monitoring information for the service. Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract. You will need: The ability to undertake impact and risks assessments and identify appropriate support The ability to manage a demanding workload and to meet a range of conflicting deadlines Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements Experience of delivering a service and working directly with clients in a statutory, voluntary or community work setting Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults Please see attached Job Description and Person Specification for further details. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Sep 04, 2025
Full time
We have an exciting opportunity for a Triage & Early Intervention Officer (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week. This is for 12 months fixed term. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role is based at our National Contact Centre in Cardiff. As a Triage & Early Interventions Officer you will: - Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided. Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions. Ensure that support plans are developed with clients where appropriate. Maintain accurate and confidential case management records and contribute to monitoring information for the service. Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract. You will need: The ability to undertake impact and risks assessments and identify appropriate support The ability to manage a demanding workload and to meet a range of conflicting deadlines Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements Experience of delivering a service and working directly with clients in a statutory, voluntary or community work setting Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults Please see attached Job Description and Person Specification for further details. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Sep 04, 2025
Full time
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Service Care Solutions
Peterborough, Cambridgeshire
Probation Officer Location: Peterborough (Hybrid) Contract Length: 12 Months Hours: 37 hours per week Pay Rate: 28.63 limited per hour (Umbrella pay rate) or 20.30 per hour PAYE rate Job Description Working with people on probation to analyze and address their behavior Assessing offender needs Preparation and delivery of reports (Court, Parole, etc.) Assessment and management of the risk of serious harm posed by individuals Accurate case recording Facilitate learning events, provide guidance, support, feedback, and mentoring to operational staff Accept reasonable alterations and additional tasks as necessary Essential Requirements Possession of a Probation Qualification Framework Graduate Diploma/ Honors Degree in Community Justice integrated with Level 5 Diploma in Probation Practice or a recognized qualification by the Secretary of State for Justice Evidence of working for a recognized provider of probation services in the last 5 years Experience and knowledge of evidence-based practice and risk/needs assessment tools Experience of writing detailed reports to strict deadlines and quality standards Experience of using and maintaining Probation Service computer-based systems Working knowledge of Multi-Agency Public Protection Arrangements Benefits 250 Training Allowance Dedicated Specialist Consultant Daily Payroll Runs Referral and Loyalty Bonus Schemes Sign Up Bonus Free Compliance Checks How to apply If you are interested in applying, please contact Oliver Jefferson on (phone number removed) or send your CV to (url removed)
Sep 04, 2025
Contractor
Probation Officer Location: Peterborough (Hybrid) Contract Length: 12 Months Hours: 37 hours per week Pay Rate: 28.63 limited per hour (Umbrella pay rate) or 20.30 per hour PAYE rate Job Description Working with people on probation to analyze and address their behavior Assessing offender needs Preparation and delivery of reports (Court, Parole, etc.) Assessment and management of the risk of serious harm posed by individuals Accurate case recording Facilitate learning events, provide guidance, support, feedback, and mentoring to operational staff Accept reasonable alterations and additional tasks as necessary Essential Requirements Possession of a Probation Qualification Framework Graduate Diploma/ Honors Degree in Community Justice integrated with Level 5 Diploma in Probation Practice or a recognized qualification by the Secretary of State for Justice Evidence of working for a recognized provider of probation services in the last 5 years Experience and knowledge of evidence-based practice and risk/needs assessment tools Experience of writing detailed reports to strict deadlines and quality standards Experience of using and maintaining Probation Service computer-based systems Working knowledge of Multi-Agency Public Protection Arrangements Benefits 250 Training Allowance Dedicated Specialist Consultant Daily Payroll Runs Referral and Loyalty Bonus Schemes Sign Up Bonus Free Compliance Checks How to apply If you are interested in applying, please contact Oliver Jefferson on (phone number removed) or send your CV to (url removed)
