THIS IS A REMOTE ROLE, ACCEPTING APPLICANTS NATIONWIDE Reporting to the Sales Director, you will identify and target commercial and education sectors where there is an opportunity to embed Apprenticeships into the workplace. To generate new business opportunities to support the growth of sales revenue across the business in line with agreed sales targets. Arrange and conduct meetings via virtual communication platforms and when circumstances allow, face to face in the workplace. Main duties: Generate and develop new business appointments and opportunities via outbound calling, emails and social media Develop a clear understanding of different sector requirements and how our Apprenticeship programmes deliver value to these markets to include managed service providers (MSP) and the education sector Establish up sell and or cross sell opportunities Achieve agreed activity levels and sales targets Work closely with the Managing Director on sector led telesales campaigns Knowledge/Skills: Experience in selling to the Apprenticeship market Proven track records of new business generation over the telephone/digital media Ability to turn complex solutions into an understandable value proposition Experience of nurturing relationships to grow revenue streams Ability to operate at all levels Solid commercial awareness Able to demonstrate a working knowledge of HubSpot or similar CRM systems Positivity, high energy, drive and hunger to exceed Strong verbal, written communication and presentation skills Able to successfully work remotely whilst contributing to a dynamic team Use of initiative and ability to overcome sales buying barriers Benefits Competitive Salary package On the job training and ongoing support Opportunity for advancement in a growth organization Team culture Pension scheme Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Sep 04, 2025
Full time
THIS IS A REMOTE ROLE, ACCEPTING APPLICANTS NATIONWIDE Reporting to the Sales Director, you will identify and target commercial and education sectors where there is an opportunity to embed Apprenticeships into the workplace. To generate new business opportunities to support the growth of sales revenue across the business in line with agreed sales targets. Arrange and conduct meetings via virtual communication platforms and when circumstances allow, face to face in the workplace. Main duties: Generate and develop new business appointments and opportunities via outbound calling, emails and social media Develop a clear understanding of different sector requirements and how our Apprenticeship programmes deliver value to these markets to include managed service providers (MSP) and the education sector Establish up sell and or cross sell opportunities Achieve agreed activity levels and sales targets Work closely with the Managing Director on sector led telesales campaigns Knowledge/Skills: Experience in selling to the Apprenticeship market Proven track records of new business generation over the telephone/digital media Ability to turn complex solutions into an understandable value proposition Experience of nurturing relationships to grow revenue streams Ability to operate at all levels Solid commercial awareness Able to demonstrate a working knowledge of HubSpot or similar CRM systems Positivity, high energy, drive and hunger to exceed Strong verbal, written communication and presentation skills Able to successfully work remotely whilst contributing to a dynamic team Use of initiative and ability to overcome sales buying barriers Benefits Competitive Salary package On the job training and ongoing support Opportunity for advancement in a growth organization Team culture Pension scheme Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
THIS IS A REMOTE ROLE, ACCEPTING APPLICANTS NATIONWIDE Reporting to the Sales Director, you will identify and target commercial and education sectors where there is an opportunity to embed Apprenticeships into the workplace. To generate new business opportunities to support the growth of sales revenue across the business in line with agreed sales targets. Arrange and conduct meetings via virtual communication platforms and when circumstances allow, face to face in the workplace. Main duties: Generate and develop new business appointments and opportunities via outbound calling, emails and social media Develop a clear understanding of different sector requirements and how our Apprenticeship programmes deliver value to these markets to include managed service providers (MSP) and the education sector Establish up sell and or cross sell opportunities Achieve agreed activity levels and sales targets Work closely with the Managing Director on sector led telesales campaigns Knowledge/Skills: Experience in selling to the Apprenticeship market Proven track records of new business generation over the telephone/digital media Ability to turn complex solutions into an understandable value proposition Experience of nurturing relationships to grow revenue streams Ability to operate at all levels Solid commercial awareness Able to demonstrate a working knowledge of HubSpot or similar CRM systems Positivity, high energy, drive and hunger to exceed Strong verbal, written communication and presentation skills Able to successfully work remotely whilst contributing to a dynamic team Use of initiative and ability to overcome sales buying barriers Benefits Competitive Salary package On the job training and ongoing support Opportunity for advancement in a growth organization Team culture Pension scheme Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Sep 04, 2025
Full time
THIS IS A REMOTE ROLE, ACCEPTING APPLICANTS NATIONWIDE Reporting to the Sales Director, you will identify and target commercial and education sectors where there is an opportunity to embed Apprenticeships into the workplace. To generate new business opportunities to support the growth of sales revenue across the business in line with agreed sales targets. Arrange and conduct meetings via virtual communication platforms and when circumstances allow, face to face in the workplace. Main duties: Generate and develop new business appointments and opportunities via outbound calling, emails and social media Develop a clear understanding of different sector requirements and how our Apprenticeship programmes deliver value to these markets to include managed service providers (MSP) and the education sector Establish up sell and or cross sell opportunities Achieve agreed activity levels and sales targets Work closely with the Managing Director on sector led telesales campaigns Knowledge/Skills: Experience in selling to the Apprenticeship market Proven track records of new business generation over the telephone/digital media Ability to turn complex solutions into an understandable value proposition Experience of nurturing relationships to grow revenue streams Ability to operate at all levels Solid commercial awareness Able to demonstrate a working knowledge of HubSpot or similar CRM systems Positivity, high energy, drive and hunger to exceed Strong verbal, written communication and presentation skills Able to successfully work remotely whilst contributing to a dynamic team Use of initiative and ability to overcome sales buying barriers Benefits Competitive Salary package On the job training and ongoing support Opportunity for advancement in a growth organization Team culture Pension scheme Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
THIS IS A REMOTE ROLE, ACCEPTING APPLICANTS NATIONWIDE Reporting to the Sales Director, you will identify and target commercial and education sectors where there is an opportunity to embed Apprenticeships into the workplace. To generate new business opportunities to support the growth of sales revenue across the business in line with agreed sales targets. Arrange and conduct meetings via virtual communication platforms and when circumstances allow, face to face in the workplace. Main duties: Generate and develop new business appointments and opportunities via outbound calling, emails and social media Develop a clear understanding of different sector requirements and how our Apprenticeship programmes deliver value to these markets to include managed service providers (MSP) and the education sector Establish up sell and or cross sell opportunities Achieve agreed activity levels and sales targets Work closely with the Managing Director on sector led telesales campaigns Knowledge/Skills: Experience in selling to the Apprenticeship market Proven track records of new business generation over the telephone/digital media Ability to turn complex solutions into an understandable value proposition Experience of nurturing relationships to grow revenue streams Ability to operate at all levels Solid commercial awareness Able to demonstrate a working knowledge of HubSpot or similar CRM systems Positivity, high energy, drive and hunger to exceed Strong verbal, written communication and presentation skills Able to successfully work remotely whilst contributing to a dynamic team Use of initiative and ability to overcome sales buying barriers Benefits Competitive Salary package On the job training and ongoing support Opportunity for advancement in a growth organization Team culture Pension scheme Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Sep 04, 2025
Full time
THIS IS A REMOTE ROLE, ACCEPTING APPLICANTS NATIONWIDE Reporting to the Sales Director, you will identify and target commercial and education sectors where there is an opportunity to embed Apprenticeships into the workplace. To generate new business opportunities to support the growth of sales revenue across the business in line with agreed sales targets. Arrange and conduct meetings via virtual communication platforms and when circumstances allow, face to face in the workplace. Main duties: Generate and develop new business appointments and opportunities via outbound calling, emails and social media Develop a clear understanding of different sector requirements and how our Apprenticeship programmes deliver value to these markets to include managed service providers (MSP) and the education sector Establish up sell and or cross sell opportunities Achieve agreed activity levels and sales targets Work closely with the Managing Director on sector led telesales campaigns Knowledge/Skills: Experience in selling to the Apprenticeship market Proven track records of new business generation over the telephone/digital media Ability to turn complex solutions into an understandable value proposition Experience of nurturing relationships to grow revenue streams Ability to operate at all levels Solid commercial awareness Able to demonstrate a working knowledge of HubSpot or similar CRM systems Positivity, high energy, drive and hunger to exceed Strong verbal, written communication and presentation skills Able to successfully work remotely whilst contributing to a dynamic team Use of initiative and ability to overcome sales buying barriers Benefits Competitive Salary package On the job training and ongoing support Opportunity for advancement in a growth organization Team culture Pension scheme Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we re looking for a skilled and motivated Fundraising Assistant. We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role. This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group. This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter s other Homes as needed. Purpose of the role To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events To support the High Value Events & Corporate Manager in time bound projects as and when necessary Supporter care To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors Ensure effective frontline support and response for donors across a range of incoming systems Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines updating those wherever required with approval by the RSG Fundraising Officer. Donations and data entry Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations Filing and management of paperwork, ensuring due diligence and security measures are followed. Fundraising & volunteer support To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular. Other To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR To undertake other duties as may be required and which are consistent with the nature of the role. Knowledge and experience: Experience of working in a customer focused environment, preferably within fundraising Good working knowledge of CRM database Experience of banking processes and consistent financial reconciliation Ability to manage a busy workload meeting deadlines Experience of working on own initiative and as part of a team Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable) Experience of coordinating or working with volunteers, including corporate groups (desirable). Skills: Excellent communication skills including written (and email) and on the phone Excellent attention to detail with a good eye for numbers Excellent general IT skills including Word & Excel Good relationship building skills and an ability to work across teams creating strong internal networks Strong organisational skills with the ability to manage multiple tasks in a live event environment Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups. Personal characteristics should include: A consultative approach to solving problems Planning and organising; schedules activities effectively A positive upbeat attitude Effective team player Role model our values in all aspects of work Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events. We reserve the right to update and amend your job description to ensure it accurately reflects the role.
Sep 04, 2025
Full time
Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we re looking for a skilled and motivated Fundraising Assistant. We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role. This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group. This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter s other Homes as needed. Purpose of the role To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events To support the High Value Events & Corporate Manager in time bound projects as and when necessary Supporter care To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors Ensure effective frontline support and response for donors across a range of incoming systems Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines updating those wherever required with approval by the RSG Fundraising Officer. Donations and data entry Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations Filing and management of paperwork, ensuring due diligence and security measures are followed. Fundraising & volunteer support To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular. Other To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR To undertake other duties as may be required and which are consistent with the nature of the role. Knowledge and experience: Experience of working in a customer focused environment, preferably within fundraising Good working knowledge of CRM database Experience of banking processes and consistent financial reconciliation Ability to manage a busy workload meeting deadlines Experience of working on own initiative and as part of a team Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable) Experience of coordinating or working with volunteers, including corporate groups (desirable). Skills: Excellent communication skills including written (and email) and on the phone Excellent attention to detail with a good eye for numbers Excellent general IT skills including Word & Excel Good relationship building skills and an ability to work across teams creating strong internal networks Strong organisational skills with the ability to manage multiple tasks in a live event environment Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups. Personal characteristics should include: A consultative approach to solving problems Planning and organising; schedules activities effectively A positive upbeat attitude Effective team player Role model our values in all aspects of work Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events. We reserve the right to update and amend your job description to ensure it accurately reflects the role.
Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we re looking for a skilled and motivated Fundraising Assistant. We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role. This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group. This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter s other Homes as needed. Purpose of the role - To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group - To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations - To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events - To support the High Value Events & Corporate Manager in time bound projects as and when necessary Supporter care - To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors - Ensure effective frontline support and response for donors across a range of incoming systems - Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines updating those wherever required with approval by the RSG Fundraising Officer. Donations and data entry - Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records - Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly - Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations - Filing and management of paperwork, ensuring due diligence and security measures are followed. Fundraising & volunteer support - To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down - To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers - Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported - To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular. Other - To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings - Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible - To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR - To undertake other duties as may be required and which are consistent with the nature of the role. Knowledge and experience: - Experience of working in a customer focused environment, preferably within fundraising - Good working knowledge of CRM database - Experience of banking processes and consistent financial reconciliation - Ability to manage a busy workload meeting deadlines - Experience of working on own initiative and as part of a team - Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable) - Experience of coordinating or working with volunteers, including corporate groups (desirable). Skills: - Excellent communication skills including written (and email) and on the phone - Excellent attention to detail with a good eye for numbers - Excellent general IT skills including Word & Excel - Good relationship building skills and an ability to work across teams creating strong internal networks - Strong organisational skills with the ability to manage multiple tasks in a live event environment - Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups. Personal characteristics should include: - A consultative approach to solving problems - Planning and organising; schedules activities effectively - A positive upbeat attitude - Effective team player - Role model our values in all aspects of work - Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events. We reserve the right to update and amend your job description to ensure it accurately reflects the role.
Sep 04, 2025
Full time
Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we re looking for a skilled and motivated Fundraising Assistant. We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role. This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group. This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter s other Homes as needed. Purpose of the role - To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group - To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations - To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events - To support the High Value Events & Corporate Manager in time bound projects as and when necessary Supporter care - To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors - Ensure effective frontline support and response for donors across a range of incoming systems - Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines updating those wherever required with approval by the RSG Fundraising Officer. Donations and data entry - Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records - Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly - Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations - Filing and management of paperwork, ensuring due diligence and security measures are followed. Fundraising & volunteer support - To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down - To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers - Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported - To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular. Other - To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings - Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible - To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR - To undertake other duties as may be required and which are consistent with the nature of the role. Knowledge and experience: - Experience of working in a customer focused environment, preferably within fundraising - Good working knowledge of CRM database - Experience of banking processes and consistent financial reconciliation - Ability to manage a busy workload meeting deadlines - Experience of working on own initiative and as part of a team - Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable) - Experience of coordinating or working with volunteers, including corporate groups (desirable). Skills: - Excellent communication skills including written (and email) and on the phone - Excellent attention to detail with a good eye for numbers - Excellent general IT skills including Word & Excel - Good relationship building skills and an ability to work across teams creating strong internal networks - Strong organisational skills with the ability to manage multiple tasks in a live event environment - Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups. Personal characteristics should include: - A consultative approach to solving problems - Planning and organising; schedules activities effectively - A positive upbeat attitude - Effective team player - Role model our values in all aspects of work - Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events. We reserve the right to update and amend your job description to ensure it accurately reflects the role.
Senior Communications Officer Salary : Banding Level 3 £31,000 - £35,000 Contract : Permanent / Working hours: Full time Location : Taunton, Somerset - Opportunity for Hybrid working As Senior Communications Officer, you will be working closely with the Head of Marketing Communications to help plan, create and deliver, with the help of specialists across teams, the Trust s annual communication plan. You ll be responsible for leading communications projects, campaigns and day-to-day activities. You will be delivering creative content and marketing across a range of platforms - both digital and offline that support the Trust s Wilder 2030 strategy and showcases the Trust s work. This will result in bringing nature s story to life in order to expand the charity s reach into new and wider audiences and bringing new supporters on board. You will be able to think creatively, within a fast-paced environment where no day is the same, as well as be comfortable delivering key tasks and mucking in when all hands are needed on deck. You will be comfortable with the relevant platform analytics to report on progress against agreed key performance indicators. This senior role is for a highly creative, confident, robust and professional communications individual, who will be working closely with the Head of Marketing Communications and wider team to help plan, create and activate the Trust s annual communication plan. You will: Deliver creative communications activities and branded digital content campaigns across the Trust s key communications channels to increase the Trust s reach, develop new audiences and convert initial awareness of SWT into measurable engagement/action for nature. Devise a plan with tactics to grow the Trust s key communications channels and digital communities and increase engagement using engaging and dynamic content. Provide communications support and project management for a range of exciting projects and campaigns across the whole organisation, liaising with the internal Directorate teams to do so Liaise with the central Wildlife Trust (RSWT) team on national campaigns and communications. Track analytics and create regular reports detailing effectiveness of communications campaigns and our digital channels. Day to day guidance and project oversight for the wider communications team to support them to deliver a high-quality service to the wider organisation and inspire innovation and improvement in all that the team delivers. Job Description Key Responsibilities and Tasks Responsibility 1 : Leading Digital Channels Designing and implementation of SWT s digital and social media content plan (for both paid and organic content) with the support of the Content & Communications Officer, ensuring it complements the Trust s overall Wilder Somerset 2030 strategic goals and objectives, marketing plans, key campaigns, engagement and fundraising activity. Driving the high performance and growth of SWT s social channels ensuring increasing engagement and reach. Working with and supporting the Content & Communications Officer to create a calendar of high-quality engaging, range of content for sharing across internal and external marketing communications channels in support of the strategic vision, ensuring consistency in terms of tone of voice, branding, messaging and frequency of communications across all key channels. The Senior Communications Officer s social media content plan will aim to grow all SWT s social media and digital communities and increase organic engagement. Expanding reach to bring new supporters on board with the Trust s mission, to get involved with SWT s work across the county, take action for nature, and to grow membership and income. Working closely with the Website & Email Lead to understand and optimise user journeys and conversions between social channels and the website, and providing support and counsel to the Website & Email Lead with regards to the delivery of impactful email campaigns to support key integrated projects, campaigns and core strategy programmes. Also providing support and guidance on ensuring the website is as effective a channel as it should be as a central destination hub for social and digital journeys. Liaising with the Wildlife Trust (RSWT) central office to ensure central content and advocacy campaigns are delivered as agreed on local social channels with local messaging and that the Somerset message is clear, with the use of local case studies and stories. With the Content & Communications Officer, and liaising with external providers where necessary, providing brand design support for communications collateral, reports, newsletters, brochures, flyers, posters and presentations. Using appropriate software (e.g., Canva, Adobe, InDesign, Illustrator, Photoshop) for a range of audiences, creating templates where appropriate for internal staff to utilise to deliver small-scale projects independently. Responsibility 2 : Marketing & PR Marketing opportunities including a range of channels from print, media, events to paid online adverts. Developing strong relationships with local and national journalists and be the lead day-to-day SWT media contact for press enquiries, with the Content & Communications Officer taking on administrative press office tasks and handling some incoming queries. Recommending and developing feature ideas for key publications working up ideas with colleagues across the Trust, selling in stories, and coordinating the provision of spokespeople, background information and logistics. Working with, and providing guidance to the Content & Communications Officer, creating and distributing targeted press releases or media alerts where appropriate, following up with key media contacts to maximise coverage and amplify SWT s successes and impact. Be alert and responsive to the news agenda, keeping abreast of issues affecting the Trust and identifying PR opportunities and trends on social media that SWT can engage with, whilst also horizon planning for key contentious issues so as to provide PR support during crisis and major issues. Responsibility 3 : Project Management & Reporting With excellent project management and coordination skills you will work with internal stakeholders to design, coordinate and deliver bespoke plans to support a range of key projects across the year such as appeals, big events, campaigns and nature recovery projects. Working with the team to deliver any relevant communications training or resources to make available to staff. Supervising the monitoring and measurement of campaigns and their success, and reporting key KPIs to internal stakeholders on a monthly basis. Internal communications - updating the staff portal on Sharepoint with regards to communication assets, training and resources. Representing the Communications Team along with others across the Trust as part of the Trust s project management working group, feeding back on best practice and new innovations that result in a consistent approach to project management. We offer fantastic benefits of working for the Somerset Wildlife Trust including: 7% employer pension contribution Life insurance Flexible and agile working Wellbeing support Employee Assistance Program Diversity networks through RSWT/TWT Paid volunteer days Continuous Professional Development opportunities 33 days of holiday (25 + bank holidays) Staff social calendar and events The opportunity to make a real and positive difference to nature, communities, and the climate Closing date: Sunday 21 September 2025 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Somerset Wildlife Trust have an Equality, Diversity and Inclusion Plan and are committed to continuing to improve the equality, diversity and inclusion of every aspect of our work; we know we need to engage with everyone to live our values and achieve our goals. We welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed. No agencies please.
Sep 04, 2025
Full time
Senior Communications Officer Salary : Banding Level 3 £31,000 - £35,000 Contract : Permanent / Working hours: Full time Location : Taunton, Somerset - Opportunity for Hybrid working As Senior Communications Officer, you will be working closely with the Head of Marketing Communications to help plan, create and deliver, with the help of specialists across teams, the Trust s annual communication plan. You ll be responsible for leading communications projects, campaigns and day-to-day activities. You will be delivering creative content and marketing across a range of platforms - both digital and offline that support the Trust s Wilder 2030 strategy and showcases the Trust s work. This will result in bringing nature s story to life in order to expand the charity s reach into new and wider audiences and bringing new supporters on board. You will be able to think creatively, within a fast-paced environment where no day is the same, as well as be comfortable delivering key tasks and mucking in when all hands are needed on deck. You will be comfortable with the relevant platform analytics to report on progress against agreed key performance indicators. This senior role is for a highly creative, confident, robust and professional communications individual, who will be working closely with the Head of Marketing Communications and wider team to help plan, create and activate the Trust s annual communication plan. You will: Deliver creative communications activities and branded digital content campaigns across the Trust s key communications channels to increase the Trust s reach, develop new audiences and convert initial awareness of SWT into measurable engagement/action for nature. Devise a plan with tactics to grow the Trust s key communications channels and digital communities and increase engagement using engaging and dynamic content. Provide communications support and project management for a range of exciting projects and campaigns across the whole organisation, liaising with the internal Directorate teams to do so Liaise with the central Wildlife Trust (RSWT) team on national campaigns and communications. Track analytics and create regular reports detailing effectiveness of communications campaigns and our digital channels. Day to day guidance and project oversight for the wider communications team to support them to deliver a high-quality service to the wider organisation and inspire innovation and improvement in all that the team delivers. Job Description Key Responsibilities and Tasks Responsibility 1 : Leading Digital Channels Designing and implementation of SWT s digital and social media content plan (for both paid and organic content) with the support of the Content & Communications Officer, ensuring it complements the Trust s overall Wilder Somerset 2030 strategic goals and objectives, marketing plans, key campaigns, engagement and fundraising activity. Driving the high performance and growth of SWT s social channels ensuring increasing engagement and reach. Working with and supporting the Content & Communications Officer to create a calendar of high-quality engaging, range of content for sharing across internal and external marketing communications channels in support of the strategic vision, ensuring consistency in terms of tone of voice, branding, messaging and frequency of communications across all key channels. The Senior Communications Officer s social media content plan will aim to grow all SWT s social media and digital communities and increase organic engagement. Expanding reach to bring new supporters on board with the Trust s mission, to get involved with SWT s work across the county, take action for nature, and to grow membership and income. Working closely with the Website & Email Lead to understand and optimise user journeys and conversions between social channels and the website, and providing support and counsel to the Website & Email Lead with regards to the delivery of impactful email campaigns to support key integrated projects, campaigns and core strategy programmes. Also providing support and guidance on ensuring the website is as effective a channel as it should be as a central destination hub for social and digital journeys. Liaising with the Wildlife Trust (RSWT) central office to ensure central content and advocacy campaigns are delivered as agreed on local social channels with local messaging and that the Somerset message is clear, with the use of local case studies and stories. With the Content & Communications Officer, and liaising with external providers where necessary, providing brand design support for communications collateral, reports, newsletters, brochures, flyers, posters and presentations. Using appropriate software (e.g., Canva, Adobe, InDesign, Illustrator, Photoshop) for a range of audiences, creating templates where appropriate for internal staff to utilise to deliver small-scale projects independently. Responsibility 2 : Marketing & PR Marketing opportunities including a range of channels from print, media, events to paid online adverts. Developing strong relationships with local and national journalists and be the lead day-to-day SWT media contact for press enquiries, with the Content & Communications Officer taking on administrative press office tasks and handling some incoming queries. Recommending and developing feature ideas for key publications working up ideas with colleagues across the Trust, selling in stories, and coordinating the provision of spokespeople, background information and logistics. Working with, and providing guidance to the Content & Communications Officer, creating and distributing targeted press releases or media alerts where appropriate, following up with key media contacts to maximise coverage and amplify SWT s successes and impact. Be alert and responsive to the news agenda, keeping abreast of issues affecting the Trust and identifying PR opportunities and trends on social media that SWT can engage with, whilst also horizon planning for key contentious issues so as to provide PR support during crisis and major issues. Responsibility 3 : Project Management & Reporting With excellent project management and coordination skills you will work with internal stakeholders to design, coordinate and deliver bespoke plans to support a range of key projects across the year such as appeals, big events, campaigns and nature recovery projects. Working with the team to deliver any relevant communications training or resources to make available to staff. Supervising the monitoring and measurement of campaigns and their success, and reporting key KPIs to internal stakeholders on a monthly basis. Internal communications - updating the staff portal on Sharepoint with regards to communication assets, training and resources. Representing the Communications Team along with others across the Trust as part of the Trust s project management working group, feeding back on best practice and new innovations that result in a consistent approach to project management. We offer fantastic benefits of working for the Somerset Wildlife Trust including: 7% employer pension contribution Life insurance Flexible and agile working Wellbeing support Employee Assistance Program Diversity networks through RSWT/TWT Paid volunteer days Continuous Professional Development opportunities 33 days of holiday (25 + bank holidays) Staff social calendar and events The opportunity to make a real and positive difference to nature, communities, and the climate Closing date: Sunday 21 September 2025 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Somerset Wildlife Trust have an Equality, Diversity and Inclusion Plan and are committed to continuing to improve the equality, diversity and inclusion of every aspect of our work; we know we need to engage with everyone to live our values and achieve our goals. We welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed. No agencies please.
Accounts Assistant - Full time - £15.50p/hour - Barnsley - Fixed Term Contract - 6 months Your new company We are working with a large company based in Barnsley who are seeking top talent to support their Finance team, focusing on purchase and sales ledgers. You'll be the central contact for customers and suppliers, ensuring adherence to their ledger processes. If you have the right skills and experience, I would love to hear from you! Your new Job This role involves managing purchase, intercompany, and credit note entries, matching them to purchase order receipts, and performing GL coding on Cloud Financials. Responsibilities include overseeing the BACs end-to-end process for weekly payment runs, minimising non-PO invoices, and handling supplier queries via email and phone. The position also entails month-end PL to GL reconciliation, raising sales invoices for over 2000 domestic utility customers, processing various income types, managing BACs Direct Debit runs, performing balance sheet reconciliations, and liaising with tax services for VAT and CIS returns. What you'll need to succeed You must be able todemonstrate: Extensive experiencein Accounts (Purchase ledger, sales ledger) Proficient use of Excel (pivot tables, data lookups etc) Self-motivation andorganisational skills, coupled with the ability to work well in a team What you'll get in return Long term FTC (6-12 months) Hybrid working 37 hours p/week 25 days holiday + bank holidays What you need to do now If you're interestedin this accounts assistant role in Barnsley, click 'apply now' to forward an up-to-date copy of your CV, or callus now. However, if this job isn't quite right for you, but you are looking fora new position, please contact us for a confidential discussion on your career. #
Sep 04, 2025
Seasonal
Accounts Assistant - Full time - £15.50p/hour - Barnsley - Fixed Term Contract - 6 months Your new company We are working with a large company based in Barnsley who are seeking top talent to support their Finance team, focusing on purchase and sales ledgers. You'll be the central contact for customers and suppliers, ensuring adherence to their ledger processes. If you have the right skills and experience, I would love to hear from you! Your new Job This role involves managing purchase, intercompany, and credit note entries, matching them to purchase order receipts, and performing GL coding on Cloud Financials. Responsibilities include overseeing the BACs end-to-end process for weekly payment runs, minimising non-PO invoices, and handling supplier queries via email and phone. The position also entails month-end PL to GL reconciliation, raising sales invoices for over 2000 domestic utility customers, processing various income types, managing BACs Direct Debit runs, performing balance sheet reconciliations, and liaising with tax services for VAT and CIS returns. What you'll need to succeed You must be able todemonstrate: Extensive experiencein Accounts (Purchase ledger, sales ledger) Proficient use of Excel (pivot tables, data lookups etc) Self-motivation andorganisational skills, coupled with the ability to work well in a team What you'll get in return Long term FTC (6-12 months) Hybrid working 37 hours p/week 25 days holiday + bank holidays What you need to do now If you're interestedin this accounts assistant role in Barnsley, click 'apply now' to forward an up-to-date copy of your CV, or callus now. However, if this job isn't quite right for you, but you are looking fora new position, please contact us for a confidential discussion on your career. #
SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research. About the role: SANE would love to hear from anyone with experience and enthusiasm for administration and working with data. The Services Delivery and Data Officer is key to all of the services that we deliver to people affected by mental illness, including daily planning of calls to people facing crisis and distress, and working with data to produce research, reports and case studies. Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis Closing date: Midday Wednesday 24th September 2025 To apply: Please complete your application before the closing date, addressing all areas on the person specification and tell us why you want to work for SANE. Applications without a supporting statement will not be considered. Job Description 1. Working with SANEline Managers to triage contact requests to the wider Services Team and liaising with colleagues to ensure workflow. 2. Regularly updating the call back spreadsheet and creating daily reports. 3. Maintaining accurate and confidential information on all databases used within the Services Team. 4. Reading and hearing messages from people asking for support from SANE on all call back platforms. 5. Responding appropriately to disclosures and escalating safeguarding to relevant staff. 6. Extracting performance data and assisting with the preparation and production of information and reports for the Services Operation Manager and Director of Services, including the preparation of case studies. 7. Identifying trends and patterns to inform the needs of the Services Team. 8. Supporting with analysis of quantitative and qualitative data for the annual feedback survey. 9. Keeping abreast of all relevant legislation and regulatory standards, working within the requirements of GDPR. 10. Ensuring all work is done in accordance with our confidentiality and privacy policies and procedures. 11. Supporting the wider needs of the organisation and working closely with fundraising and media team. 12. Attending one to ones and team meetings, including minute taking and dissemination of notes. 13. Undertaking any other duties commensurate with this role. Person Specification: Experience 1. At least 2 years experience of being an administrator, data officer or in an associated role, in an office environment or similar. Essential 2. Experience of extracting, collating and presenting performance or feedback data. Essential 3. Experience of working and developing databases and Excel spreadsheets at a skilled level. Essential 4. Experience of working in a diverse, changing environment. Desirable 5. Experience within a mental health related working environment, relevant volunteering, or strong interest in mental health. Desirable Skills, Knowledge & Attitude 6. A self-starter with excellent organisational and planning abilities, able to prioritise in order to meet goals and deadlines. Essential 7. Meticulous attention to detail. Essential 8. High quality administration skills which support a large programme of work. Essential 9. Knowledge or active interest in mental health and supporting people affected by mental health conditions. Desirable 10. Ability to deal with reading and listening to sometimes potentially distressing content. Essential 11. Strong interpersonal and communication skills both verbal and in writing, and numerical ability. Essential 12. Ability to work effectively as part of a team and independently. Essential 13. Skilled in Word, Excel, Outlook, Microsoft Teams. Essential 14. Ability to collate and provide statistical information and short reports. Essential 15. Experience in running surveys or impact reports. Desirable 16. Committed to SANE values. Essential 17. Committed to our safeguarding and confidentiality policies and procedures and able to work within them. Essential 18. Able to work within all organisational procedures. Essential 19. Ability to work flexibly each day may be different. Essential 20. A work ethos underpinned by a commitment to equality and diversity. Essential
Sep 03, 2025
Full time
SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research. About the role: SANE would love to hear from anyone with experience and enthusiasm for administration and working with data. The Services Delivery and Data Officer is key to all of the services that we deliver to people affected by mental illness, including daily planning of calls to people facing crisis and distress, and working with data to produce research, reports and case studies. Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis Closing date: Midday Wednesday 24th September 2025 To apply: Please complete your application before the closing date, addressing all areas on the person specification and tell us why you want to work for SANE. Applications without a supporting statement will not be considered. Job Description 1. Working with SANEline Managers to triage contact requests to the wider Services Team and liaising with colleagues to ensure workflow. 2. Regularly updating the call back spreadsheet and creating daily reports. 3. Maintaining accurate and confidential information on all databases used within the Services Team. 4. Reading and hearing messages from people asking for support from SANE on all call back platforms. 5. Responding appropriately to disclosures and escalating safeguarding to relevant staff. 6. Extracting performance data and assisting with the preparation and production of information and reports for the Services Operation Manager and Director of Services, including the preparation of case studies. 7. Identifying trends and patterns to inform the needs of the Services Team. 8. Supporting with analysis of quantitative and qualitative data for the annual feedback survey. 9. Keeping abreast of all relevant legislation and regulatory standards, working within the requirements of GDPR. 10. Ensuring all work is done in accordance with our confidentiality and privacy policies and procedures. 11. Supporting the wider needs of the organisation and working closely with fundraising and media team. 12. Attending one to ones and team meetings, including minute taking and dissemination of notes. 13. Undertaking any other duties commensurate with this role. Person Specification: Experience 1. At least 2 years experience of being an administrator, data officer or in an associated role, in an office environment or similar. Essential 2. Experience of extracting, collating and presenting performance or feedback data. Essential 3. Experience of working and developing databases and Excel spreadsheets at a skilled level. Essential 4. Experience of working in a diverse, changing environment. Desirable 5. Experience within a mental health related working environment, relevant volunteering, or strong interest in mental health. Desirable Skills, Knowledge & Attitude 6. A self-starter with excellent organisational and planning abilities, able to prioritise in order to meet goals and deadlines. Essential 7. Meticulous attention to detail. Essential 8. High quality administration skills which support a large programme of work. Essential 9. Knowledge or active interest in mental health and supporting people affected by mental health conditions. Desirable 10. Ability to deal with reading and listening to sometimes potentially distressing content. Essential 11. Strong interpersonal and communication skills both verbal and in writing, and numerical ability. Essential 12. Ability to work effectively as part of a team and independently. Essential 13. Skilled in Word, Excel, Outlook, Microsoft Teams. Essential 14. Ability to collate and provide statistical information and short reports. Essential 15. Experience in running surveys or impact reports. Desirable 16. Committed to SANE values. Essential 17. Committed to our safeguarding and confidentiality policies and procedures and able to work within them. Essential 18. Able to work within all organisational procedures. Essential 19. Ability to work flexibly each day may be different. Essential 20. A work ethos underpinned by a commitment to equality and diversity. Essential
We are seeking a proactive and organised Resident Liaison Officer (RLO) to support a Housing Association in Birmingham, who can ensure a smooth process when engaging directly with residents to arrange access for essential property inspections and servicing. Job Title: Resident Liaison Officer (RLO) Hourly Rate: 17 - 19 Contract: 3-6 Months Working Hours; 37.5 per week (Mon - Fri 1-day WFH) Location: Erdington Key Responsibilities of a Resident Liaison Officer: Liaise with residents and contractors to schedule appointments for compliance works Conduct cold calls and door-knocking to gain access to tenants with outstanding appointments. Issue no-access letters and manage appointment communications. Attend weekly no-access meetings and collate documentation for legal proceedings when necessary. Requirements of a Resident Liaison Officer: Strong organisational and administrative skills. Excellent verbal and written communication abilities. Full UK driving licence and access to a vehicle. Proficient with basic computer systems (emails, Word, CRM, etc). If you are interested in this Resident Liaison Officer role then please apply or alternatively contact (url removed)
Sep 03, 2025
Contractor
We are seeking a proactive and organised Resident Liaison Officer (RLO) to support a Housing Association in Birmingham, who can ensure a smooth process when engaging directly with residents to arrange access for essential property inspections and servicing. Job Title: Resident Liaison Officer (RLO) Hourly Rate: 17 - 19 Contract: 3-6 Months Working Hours; 37.5 per week (Mon - Fri 1-day WFH) Location: Erdington Key Responsibilities of a Resident Liaison Officer: Liaise with residents and contractors to schedule appointments for compliance works Conduct cold calls and door-knocking to gain access to tenants with outstanding appointments. Issue no-access letters and manage appointment communications. Attend weekly no-access meetings and collate documentation for legal proceedings when necessary. Requirements of a Resident Liaison Officer: Strong organisational and administrative skills. Excellent verbal and written communication abilities. Full UK driving licence and access to a vehicle. Proficient with basic computer systems (emails, Word, CRM, etc). If you are interested in this Resident Liaison Officer role then please apply or alternatively contact (url removed)
Grants Officer, Belfast, £27,711- £30,060, Maternity cover Your new company Hays are working with a charitable organisation to recruit for a Grants Officer for a maternity cover. Your new role You will take an active part in grant making: helping with the promotion of grant rounds, processing and assessing applications received, responding to enquiries from applicants and monitoring expenditure. Numeracy and analytical skills are essential for this role, together with experience of minute-taking and report writing. You will be working closely with the Grants Committee and the Chief Executive.Please note: this role will involve regularly dealing with paperwork (both correspondence and financial information); contacting grantees etc by phone, letter (in Word) or email (in Outlook); using Excel spreadsheets; and working with Liberty, the accounting software package. KEY ACTIVITIES AND/OR RESPONSIBILITIES Help with the promotion of grant rounds, processing and assessing applications received, responding to enquiries from applicants and monitoring expenditure on projects whilst maintaining positive relationships with applicants throughout the application process, and then with successful applicants throughout the life of the grant.Have responsibility for all other administration duties associated with grant making, including role of Secretary to the Grants Committee.Assist with the ongoing review of grant making policies to respond positively to the changing educational environment, making timely policy recommendations to the Grants Committee and implementing agreed policy.Work with other staff on a monthly basis to ensure that all financial information pertaining to grant programmes and funders is accurate and up to date and entered accurately onto Liberty.Work with other staff within current policies and procedures for donor advised grants including meeting with donors and providing accurate and detailed reporting, as well as information to support fundraising proposals. What you'll need to succeed At least two years' experience (full time or equivalent) in the last four years in an office environment handling administrative and financial duties. GCSE English Language and Maths, Grade C or above, or equivalent.Two A-Levels, or equivalent.Strong IT skills, including word processing, spreadsheets, use of databases to process information and electronic communications in a work environment.Strong analytical skills with the ability to interpret complex information and make recommendations.Proven track record of an organised and methodical approach to work, combining numerical accuracy with attention to detail and an ability to meet deadlines.The ability to work and communicate effectively with a range of stakeholders, internal and external, including senior staff, Directors, grantees, policy makers and practitioners, and young people.An essential aspect of this post will be attending meetings and events outside normal business hours - the post holder must therefore have the ability and willingness to maintain flexibility in their working hours.A full driving licence and access to private transport for work purposes, with appropriate insurance, or access to another form of transport, with appropriate insurance, that would allow the post holder to meet the travel requirements of the post in full. DESIRABLE CRITERIAAt least three years' experience (full time or equivalent) in the last four years in an office environment handling administrative and financial duties.Relevant third level qualification eg a teaching qualification or a business-related degree.At least one year's experience of grant making and grants management within a charitable organisation. At least one year's experience of using an accounting software package. What you'll get in return £27,711 - £30,060 dependent on experience 35 hours per weekFull-time, Maternity Cover - likely duration 9 months.20 days annual leave plus 15 days public holidays What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Sep 03, 2025
Seasonal
Grants Officer, Belfast, £27,711- £30,060, Maternity cover Your new company Hays are working with a charitable organisation to recruit for a Grants Officer for a maternity cover. Your new role You will take an active part in grant making: helping with the promotion of grant rounds, processing and assessing applications received, responding to enquiries from applicants and monitoring expenditure. Numeracy and analytical skills are essential for this role, together with experience of minute-taking and report writing. You will be working closely with the Grants Committee and the Chief Executive.Please note: this role will involve regularly dealing with paperwork (both correspondence and financial information); contacting grantees etc by phone, letter (in Word) or email (in Outlook); using Excel spreadsheets; and working with Liberty, the accounting software package. KEY ACTIVITIES AND/OR RESPONSIBILITIES Help with the promotion of grant rounds, processing and assessing applications received, responding to enquiries from applicants and monitoring expenditure on projects whilst maintaining positive relationships with applicants throughout the application process, and then with successful applicants throughout the life of the grant.Have responsibility for all other administration duties associated with grant making, including role of Secretary to the Grants Committee.Assist with the ongoing review of grant making policies to respond positively to the changing educational environment, making timely policy recommendations to the Grants Committee and implementing agreed policy.Work with other staff on a monthly basis to ensure that all financial information pertaining to grant programmes and funders is accurate and up to date and entered accurately onto Liberty.Work with other staff within current policies and procedures for donor advised grants including meeting with donors and providing accurate and detailed reporting, as well as information to support fundraising proposals. What you'll need to succeed At least two years' experience (full time or equivalent) in the last four years in an office environment handling administrative and financial duties. GCSE English Language and Maths, Grade C or above, or equivalent.Two A-Levels, or equivalent.Strong IT skills, including word processing, spreadsheets, use of databases to process information and electronic communications in a work environment.Strong analytical skills with the ability to interpret complex information and make recommendations.Proven track record of an organised and methodical approach to work, combining numerical accuracy with attention to detail and an ability to meet deadlines.The ability to work and communicate effectively with a range of stakeholders, internal and external, including senior staff, Directors, grantees, policy makers and practitioners, and young people.An essential aspect of this post will be attending meetings and events outside normal business hours - the post holder must therefore have the ability and willingness to maintain flexibility in their working hours.A full driving licence and access to private transport for work purposes, with appropriate insurance, or access to another form of transport, with appropriate insurance, that would allow the post holder to meet the travel requirements of the post in full. DESIRABLE CRITERIAAt least three years' experience (full time or equivalent) in the last four years in an office environment handling administrative and financial duties.Relevant third level qualification eg a teaching qualification or a business-related degree.At least one year's experience of grant making and grants management within a charitable organisation. At least one year's experience of using an accounting software package. What you'll get in return £27,711 - £30,060 dependent on experience 35 hours per weekFull-time, Maternity Cover - likely duration 9 months.20 days annual leave plus 15 days public holidays What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Reeson Education is London's premier Teaching Agency and our Compliance Team is at the heart of providing our teachers and schools the best possible service. Our Compliance Officers are responsible for ensuring that all the critically important safeguarding checks are carried out as quickly and efficiently as possible, and to the highest possible standard. In this way, our client schools can feel safe in the knowledge that all possible measures have been taken to ensure the protection of their children. About Reeson: A great work life balance Hybrid working - work from home 1 day p/w Casual dress code Industry-best incentive scheme Company socials, overseas trips, team incentives and lots of fun Career progression available Free gym membership and mobile phone Harmonious work environment About The Role: Reeson Education is looking to hire a motivated, organised individual for their busy Secondary Recruitment Team. Basic salary of 28,000 On target monthly commission of 500 p/m Based in Hammersmith head office with flexibility to work from central London office too Work from home one day per week upon completion of probation Required Duties General Compliance and Vetting Ensuring checks are performed on qualifications, Teacher Reference Numbers, ID documents and the applicant's visa status. Assisting candidates in applying for DBS police checks Applying for, and chasing references Ensure the full process of checking and vetting documents is completed in a timely manner Teacher Registrations Confirm teacher bookings for the following day ensuring candidates have received relevant documentation and a confirmation email. Meeting and greeting candidates and ensuring they understand the registration procedure. Go thorough all documents with candidates to ensure they will be ready for work as quickly as possible Database and Filing Ensure data is entered accurately into candidate's files, and that they are kept as up-to-date as possible Scanning of documents for uploading onto database Organising candidate's files and regularly chasing missing documents Teamwork Attend regular meetings with the Secondary Recruitment Team to discuss and prioritise candidates Attend regular meetings with the Compliance Manager and Director of Operations to discuss general strategies and performances General Support Duties Assist with general telephone enquiries. Assist with timesheet enquiries and payroll information as required. Provide ad hoc support as required by the relevant team to ensure targets are met. The right candidate for this role will: Need to work equally well as part of a team, but also under their own volition. Be able to work efficiently, and have a high level of organisation Work to a high standard of accuracy Be personable and be able to confidently communicate with all members of the company Not be afraid of the telephone Reeson Education: Reeson Education is England's Premier Recruitment Agency. Established in 2006 by experienced teachers, education professionals and recruitment specialists, we have built our business and reputation on the cores values of honesty, integrity and excellence. We care about education and the provision of education and have established an excellent reputation with schools and teachers alike. Reeson Education is an Equal Opportunities employer and is committed to the highest standards of safeguarding and the promotion of the welfare of children, young people and adults. At Reeson Education we work closely with a large network of Nurseries, Primary Schools, Secondary Schools and Colleges across the UK. Our client base provides us with an abundance of available daily supply, long term and permanent opportunities across all age groups in all areas of England.
Sep 03, 2025
Full time
Reeson Education is London's premier Teaching Agency and our Compliance Team is at the heart of providing our teachers and schools the best possible service. Our Compliance Officers are responsible for ensuring that all the critically important safeguarding checks are carried out as quickly and efficiently as possible, and to the highest possible standard. In this way, our client schools can feel safe in the knowledge that all possible measures have been taken to ensure the protection of their children. About Reeson: A great work life balance Hybrid working - work from home 1 day p/w Casual dress code Industry-best incentive scheme Company socials, overseas trips, team incentives and lots of fun Career progression available Free gym membership and mobile phone Harmonious work environment About The Role: Reeson Education is looking to hire a motivated, organised individual for their busy Secondary Recruitment Team. Basic salary of 28,000 On target monthly commission of 500 p/m Based in Hammersmith head office with flexibility to work from central London office too Work from home one day per week upon completion of probation Required Duties General Compliance and Vetting Ensuring checks are performed on qualifications, Teacher Reference Numbers, ID documents and the applicant's visa status. Assisting candidates in applying for DBS police checks Applying for, and chasing references Ensure the full process of checking and vetting documents is completed in a timely manner Teacher Registrations Confirm teacher bookings for the following day ensuring candidates have received relevant documentation and a confirmation email. Meeting and greeting candidates and ensuring they understand the registration procedure. Go thorough all documents with candidates to ensure they will be ready for work as quickly as possible Database and Filing Ensure data is entered accurately into candidate's files, and that they are kept as up-to-date as possible Scanning of documents for uploading onto database Organising candidate's files and regularly chasing missing documents Teamwork Attend regular meetings with the Secondary Recruitment Team to discuss and prioritise candidates Attend regular meetings with the Compliance Manager and Director of Operations to discuss general strategies and performances General Support Duties Assist with general telephone enquiries. Assist with timesheet enquiries and payroll information as required. Provide ad hoc support as required by the relevant team to ensure targets are met. The right candidate for this role will: Need to work equally well as part of a team, but also under their own volition. Be able to work efficiently, and have a high level of organisation Work to a high standard of accuracy Be personable and be able to confidently communicate with all members of the company Not be afraid of the telephone Reeson Education: Reeson Education is England's Premier Recruitment Agency. Established in 2006 by experienced teachers, education professionals and recruitment specialists, we have built our business and reputation on the cores values of honesty, integrity and excellence. We care about education and the provision of education and have established an excellent reputation with schools and teachers alike. Reeson Education is an Equal Opportunities employer and is committed to the highest standards of safeguarding and the promotion of the welfare of children, young people and adults. At Reeson Education we work closely with a large network of Nurseries, Primary Schools, Secondary Schools and Colleges across the UK. Our client base provides us with an abundance of available daily supply, long term and permanent opportunities across all age groups in all areas of England.
Job title: Head of Marketing and Fundraising Responsible to: Chief Executive Officer Hours of work: 37.5 per week Salary: £45,0000 (subject to skills and experience) Location: Stowmarket, Suffolk Contract term: Permanent (with a probationary review at 3 months) Job purpose: To provide experienced and effective strategic leadership, and operational delivery, of the fundraising and marketing initiatives of The Mix and its trading subsidiary, 127 Trading Ltd, to generate a diverse and sustainable stream of income to enable The Mix to deliver its charitable activities in the years ahead. We are seeking an experienced and dynamic fundraising and marketing professional to develop and execute an ambitious commercial strategy to enable us to provide even greater support to young people in Suffolk. Background The Mix Stowmarket Ltd. is an established youth charity working with young people aged 9 25 across Mid Suffolk. With a committed team, a flagship youth centre, and a trading arm, 127 Trading Ltd, operating two cafés, we re rooted in community impact and innovation. We exist to inspire, empower, and support young people to build resilience, thrive, and unlock their full potential. Working from our centre in Stowmarket and a second base in Needham Market, we deliver a diverse range of programmes including youth mentoring, alternative education, school-based support, and open-access youth sessions. Our work is shaped by strong values, a solution-focused approach, and a deep belief in the potential of every young person. Alongside our charitable work, we operate a social enterprise trading arm, 127 Trading Ltd , which runs two cafés that provide training and employment opportunities for young people, whilst generating vital income for our work. With a committed team of staff and volunteers and a passion for partnership, The Mix is a trusted and innovative force for positive youth development in Suffolk. We have recently appointed our new Chief Executive Officer who takes up post in October 2025. We now seek a strategic and operationally savvy Head of Fundraising and Marketing to support the senior team as they lead The Mix into its next chapter, with prime responsibility to generate a diverse and sustainable stream of income to enable The Mix to deliver its charitable activities in the years ahead. Overview of the role As the organisation s Head of Fundraising and Marketing, you will be an experienced, ambitious, enthusiastic, and dynamic professional, who is passionate about fundraising and maximising income generation. Working closely with our new CEO and committed trustees and staff, you will develop and implement fundraising and marketing strategies that align to our vision and drive the expansion of our crucial support to young people in Suffolk. You will have a thorough understanding of planning, organising, and delivering successful fundraising campaigns, initiatives, and events with a strong attention-to-detail. You will be comfortable working at a leadership and strategic level but also unafraid to roll up your sleeves and create bids, funding proposals, and marketing materials. You will be a natural ambassador, working with the CEO to build partnerships at the local and regional level, and your ambassadorial skills will help raise our profile and leverage our networks and connections. The Head of Fundraising and Marketing is responsible for the day-to-day marketing and management oversight of The Mix and 127 Trading Ltd and the management of its marketing staff and budgets. Critical to your success will be a genuine passion and enthusiasm for transforming the lives of young people. You may come from the youth, charity, health, education, or social enterprise sectors. We welcome candidates who can bring the vision, leadership, and heart to shape the future of fundraising and marketing at The Mix. Main Responsibilities 1. Strategic leadership Develop and lead the multi-channel fundraising and marketing strategy to meet agreed income targets and support long-term sustainability for both The Mix and 127 Trading Ltd. Work closely with the CEO and Trustees, to align fundraising efforts with the strategic goals of the charity and bring insight into income generation and stakeholder engagement. Actively contribute to the senior leadership team, shaping organisational policies and strategic direction, ensuring the integration of fundraising, marketing and operational activities. 2. Fundraising and income generation Drive the development of diverse income streams, including major donor fundraising, corporate partnerships, individual giving, legacies, lotteries, community fundraising and events. Proactively seek new opportunities to secure long-term, multi-year funding through well-targeted funding applications and corporate proposals. Build strong partner relationships with a focus on stewardship, retention, and growth. Monitor performance, analyse data, and drive continuous improvement. Chair the Fundraising sub-committee and contribute to the Data, Impact and Evidence Action Group Responsible for completion of all bids, grants and funding applications and ensuring that funders receive appropriate ongoing feedback. 3. Marketing and communications Develop marketing materials and campaigns that effectively communicate the charity s mission, vision and achievements to various audiences for both The Mix and 127 Trading Ltd. Lead the management of digital platforms, ensuring consistent and inspiring content across all channels, including the website, social media, email and printed materials. Ensure that brand messaging is consistent, clear and aligned across The Mix and 127 Trading Ltd to enhance public recognition and reputation. Grow awareness of the charity at a local and regional level, monitoring success through market research. Develop compelling narratives and stories of the charity s impact to engage partners and encourage continued support. 4. Team leadership and development Lead and develop the Fundraising & Marketing team, fostering a collaborative and positive culture. Mentor and support team members in achieving their professional development goals, ensuring they attain business objectives. Regularly monitor and review team performance to meet income generation and communication objectives. 5. Operational excellence Ensure compliance with data protection laws, fundraising regulations and ethical guidelines across all fundraising and marketing activities. Review and improve the use of the website and develop systems to track donor engagement, monitor income and ensure data integrity and transparency. Work closely with finance and operations teams to oversee the management and monitoring of fundraising targets. Work closely with the Youth Work team to provide insight to funding opportunities available and marketing and fundraising activities occurring. Please also refer to the job description for further details. The Mix Stowmarket Ltd. is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any job offers are subject to the completion of satisfactory pre-employment checks and role-specific DBS (criminal records) checks We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all recruitment decisions are based on merit. We do not discriminate against individuals based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race (ethnicity) including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
Sep 02, 2025
Full time
Job title: Head of Marketing and Fundraising Responsible to: Chief Executive Officer Hours of work: 37.5 per week Salary: £45,0000 (subject to skills and experience) Location: Stowmarket, Suffolk Contract term: Permanent (with a probationary review at 3 months) Job purpose: To provide experienced and effective strategic leadership, and operational delivery, of the fundraising and marketing initiatives of The Mix and its trading subsidiary, 127 Trading Ltd, to generate a diverse and sustainable stream of income to enable The Mix to deliver its charitable activities in the years ahead. We are seeking an experienced and dynamic fundraising and marketing professional to develop and execute an ambitious commercial strategy to enable us to provide even greater support to young people in Suffolk. Background The Mix Stowmarket Ltd. is an established youth charity working with young people aged 9 25 across Mid Suffolk. With a committed team, a flagship youth centre, and a trading arm, 127 Trading Ltd, operating two cafés, we re rooted in community impact and innovation. We exist to inspire, empower, and support young people to build resilience, thrive, and unlock their full potential. Working from our centre in Stowmarket and a second base in Needham Market, we deliver a diverse range of programmes including youth mentoring, alternative education, school-based support, and open-access youth sessions. Our work is shaped by strong values, a solution-focused approach, and a deep belief in the potential of every young person. Alongside our charitable work, we operate a social enterprise trading arm, 127 Trading Ltd , which runs two cafés that provide training and employment opportunities for young people, whilst generating vital income for our work. With a committed team of staff and volunteers and a passion for partnership, The Mix is a trusted and innovative force for positive youth development in Suffolk. We have recently appointed our new Chief Executive Officer who takes up post in October 2025. We now seek a strategic and operationally savvy Head of Fundraising and Marketing to support the senior team as they lead The Mix into its next chapter, with prime responsibility to generate a diverse and sustainable stream of income to enable The Mix to deliver its charitable activities in the years ahead. Overview of the role As the organisation s Head of Fundraising and Marketing, you will be an experienced, ambitious, enthusiastic, and dynamic professional, who is passionate about fundraising and maximising income generation. Working closely with our new CEO and committed trustees and staff, you will develop and implement fundraising and marketing strategies that align to our vision and drive the expansion of our crucial support to young people in Suffolk. You will have a thorough understanding of planning, organising, and delivering successful fundraising campaigns, initiatives, and events with a strong attention-to-detail. You will be comfortable working at a leadership and strategic level but also unafraid to roll up your sleeves and create bids, funding proposals, and marketing materials. You will be a natural ambassador, working with the CEO to build partnerships at the local and regional level, and your ambassadorial skills will help raise our profile and leverage our networks and connections. The Head of Fundraising and Marketing is responsible for the day-to-day marketing and management oversight of The Mix and 127 Trading Ltd and the management of its marketing staff and budgets. Critical to your success will be a genuine passion and enthusiasm for transforming the lives of young people. You may come from the youth, charity, health, education, or social enterprise sectors. We welcome candidates who can bring the vision, leadership, and heart to shape the future of fundraising and marketing at The Mix. Main Responsibilities 1. Strategic leadership Develop and lead the multi-channel fundraising and marketing strategy to meet agreed income targets and support long-term sustainability for both The Mix and 127 Trading Ltd. Work closely with the CEO and Trustees, to align fundraising efforts with the strategic goals of the charity and bring insight into income generation and stakeholder engagement. Actively contribute to the senior leadership team, shaping organisational policies and strategic direction, ensuring the integration of fundraising, marketing and operational activities. 2. Fundraising and income generation Drive the development of diverse income streams, including major donor fundraising, corporate partnerships, individual giving, legacies, lotteries, community fundraising and events. Proactively seek new opportunities to secure long-term, multi-year funding through well-targeted funding applications and corporate proposals. Build strong partner relationships with a focus on stewardship, retention, and growth. Monitor performance, analyse data, and drive continuous improvement. Chair the Fundraising sub-committee and contribute to the Data, Impact and Evidence Action Group Responsible for completion of all bids, grants and funding applications and ensuring that funders receive appropriate ongoing feedback. 3. Marketing and communications Develop marketing materials and campaigns that effectively communicate the charity s mission, vision and achievements to various audiences for both The Mix and 127 Trading Ltd. Lead the management of digital platforms, ensuring consistent and inspiring content across all channels, including the website, social media, email and printed materials. Ensure that brand messaging is consistent, clear and aligned across The Mix and 127 Trading Ltd to enhance public recognition and reputation. Grow awareness of the charity at a local and regional level, monitoring success through market research. Develop compelling narratives and stories of the charity s impact to engage partners and encourage continued support. 4. Team leadership and development Lead and develop the Fundraising & Marketing team, fostering a collaborative and positive culture. Mentor and support team members in achieving their professional development goals, ensuring they attain business objectives. Regularly monitor and review team performance to meet income generation and communication objectives. 5. Operational excellence Ensure compliance with data protection laws, fundraising regulations and ethical guidelines across all fundraising and marketing activities. Review and improve the use of the website and develop systems to track donor engagement, monitor income and ensure data integrity and transparency. Work closely with finance and operations teams to oversee the management and monitoring of fundraising targets. Work closely with the Youth Work team to provide insight to funding opportunities available and marketing and fundraising activities occurring. Please also refer to the job description for further details. The Mix Stowmarket Ltd. is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any job offers are subject to the completion of satisfactory pre-employment checks and role-specific DBS (criminal records) checks We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all recruitment decisions are based on merit. We do not discriminate against individuals based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race (ethnicity) including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
Accreditation Officer (Fixed Term Contract - Maternity Leave) PROFESSIONAL STANDARDS AUTHORITY FOR HEALTH AND SOCIAL CARE SALARY £47,747 About the role Can you contribute to a team making decisions in the public interest? Can you work independently, analyse complex information and write clear reports? Can you support improvement and efficiency in how we work? If you can, then we would like to hear from you. We are looking for an Accreditation Officer on a fixed term contract to cover maternity leave in our Accreditation team, which is part of our Regulation and Accreditation Directorate . The team is responsible for assessing registers of health and social care practitioners against our Standards for Accredited Registers which are intended to uphold and improve high standards for the UK public. We write reports on whether our standards are met and publish them so that the assurances we provide are transparent. The role involves: Conducting assessments and preparing reports that make recommendations on whether current and prospective Accredited Registers meet our Standards Liaising with Accredited Registers, members of the public and internal colleagues about assessments and feedback on Accredited Register performance Supporting work to grow, mature and promote the Accredited Registers programme as we develop revised Standards and business processes We have a hybrid working policy. In the first six months of employment full-time staff working over five days will be expected to attend the office three days a week, after this the requirement is two days a week in the office. However, should you require any reasonable adjustments or wish to discuss the possibility of further flexible working please contact us directly to discuss. The PSA's offices are located in Blackfriars, London. About you We are looking to recruit an Accreditation Officer who has: Strong analytical skills with excellent attention to detail The ability to prioritise work and work to deadlines Good interpersonal and communication skills Flexibility and the ability to work effectively in a small organisation and within a small team The ability to liaise effectively with a wide range of stakeholders including senior staff You will need and a strong commitment to protecting patients and the public. You will also need to share our values of integrity, transparency, respect, fairness and teamwork. About the Professional Standards Authority The Professional Standards Authority for Health and Social Care (PSA) is the UK's oversight body for the regulation of people working in health and social care. Our statutory remit, independence and expertise underpin our commitment to the safety of patients and service-users, and to the protection of the public. There are 10 organisations that regulate health professionals in the UK and social workers in England by law. We audit their performance and review their decisions on practitioners' fitness to practise. We also accredit and set standards for organisations holding registers of health and care practitioners not regulated by law. We collaborate with all of these organisations to improve standards. We share good practice, knowledge and our right-touch regulation expertise. We also conduct and promote research on regulation. We monitor policy developments in the UK and internationally, providing guidance to governments and stakeholders. Through our UK and international consultancy, we share our expertise and broaden our regulatory insights. We are committed to promoting a fair and inclusive workplace where all our staff can flourish and reach their full potential. We know that a diverse workforce, at all levels, allows for a more creative and productive environment bringing different viewpoints, knowledge and experience. Therefore, we strongly encourage applications from everyone irrespective of age, gender identity or expression, religion or belief, disability, ethnicity and sexual orientation. As a Disability Confident employer, we will guarantee an interview for people with disabilities who meet all the essential criteria and so if you would like to be considered under this scheme then please let us know. We will not accept CVs or applications where CVs are attached in place of a personal statement. Please see downloadable documents at the bottom of this page for the job description and application form. If you have any questions, or would like reasonable adjustments to be made at any stage of the process, please do not hesitate to contact the HR team on or email us at . To apply, you can download the application form or contact our team for a copy via the button below. The closing date for applications is 14 September 2025 (11.59pm). Interviews will be held on 6 October 2025. The interview will include a short oral presentation based on a task given to you in advance if you are invited to interview. Please note that it is not possible for an alternative interview date to be arranged should you be unable to attend at this time. Read our privacy notice for more information regarding the PSA's privacy policies
Sep 02, 2025
Full time
Accreditation Officer (Fixed Term Contract - Maternity Leave) PROFESSIONAL STANDARDS AUTHORITY FOR HEALTH AND SOCIAL CARE SALARY £47,747 About the role Can you contribute to a team making decisions in the public interest? Can you work independently, analyse complex information and write clear reports? Can you support improvement and efficiency in how we work? If you can, then we would like to hear from you. We are looking for an Accreditation Officer on a fixed term contract to cover maternity leave in our Accreditation team, which is part of our Regulation and Accreditation Directorate . The team is responsible for assessing registers of health and social care practitioners against our Standards for Accredited Registers which are intended to uphold and improve high standards for the UK public. We write reports on whether our standards are met and publish them so that the assurances we provide are transparent. The role involves: Conducting assessments and preparing reports that make recommendations on whether current and prospective Accredited Registers meet our Standards Liaising with Accredited Registers, members of the public and internal colleagues about assessments and feedback on Accredited Register performance Supporting work to grow, mature and promote the Accredited Registers programme as we develop revised Standards and business processes We have a hybrid working policy. In the first six months of employment full-time staff working over five days will be expected to attend the office three days a week, after this the requirement is two days a week in the office. However, should you require any reasonable adjustments or wish to discuss the possibility of further flexible working please contact us directly to discuss. The PSA's offices are located in Blackfriars, London. About you We are looking to recruit an Accreditation Officer who has: Strong analytical skills with excellent attention to detail The ability to prioritise work and work to deadlines Good interpersonal and communication skills Flexibility and the ability to work effectively in a small organisation and within a small team The ability to liaise effectively with a wide range of stakeholders including senior staff You will need and a strong commitment to protecting patients and the public. You will also need to share our values of integrity, transparency, respect, fairness and teamwork. About the Professional Standards Authority The Professional Standards Authority for Health and Social Care (PSA) is the UK's oversight body for the regulation of people working in health and social care. Our statutory remit, independence and expertise underpin our commitment to the safety of patients and service-users, and to the protection of the public. There are 10 organisations that regulate health professionals in the UK and social workers in England by law. We audit their performance and review their decisions on practitioners' fitness to practise. We also accredit and set standards for organisations holding registers of health and care practitioners not regulated by law. We collaborate with all of these organisations to improve standards. We share good practice, knowledge and our right-touch regulation expertise. We also conduct and promote research on regulation. We monitor policy developments in the UK and internationally, providing guidance to governments and stakeholders. Through our UK and international consultancy, we share our expertise and broaden our regulatory insights. We are committed to promoting a fair and inclusive workplace where all our staff can flourish and reach their full potential. We know that a diverse workforce, at all levels, allows for a more creative and productive environment bringing different viewpoints, knowledge and experience. Therefore, we strongly encourage applications from everyone irrespective of age, gender identity or expression, religion or belief, disability, ethnicity and sexual orientation. As a Disability Confident employer, we will guarantee an interview for people with disabilities who meet all the essential criteria and so if you would like to be considered under this scheme then please let us know. We will not accept CVs or applications where CVs are attached in place of a personal statement. Please see downloadable documents at the bottom of this page for the job description and application form. If you have any questions, or would like reasonable adjustments to be made at any stage of the process, please do not hesitate to contact the HR team on or email us at . To apply, you can download the application form or contact our team for a copy via the button below. The closing date for applications is 14 September 2025 (11.59pm). Interviews will be held on 6 October 2025. The interview will include a short oral presentation based on a task given to you in advance if you are invited to interview. Please note that it is not possible for an alternative interview date to be arranged should you be unable to attend at this time. Read our privacy notice for more information regarding the PSA's privacy policies
Eden Brown Synergy are working with a large organisation in Norwich who are looking for a number of inbound Call Handlers to join their busy team. Location: Norwich City Centre Working pattern: is Mon-Fri, 9am-5pm and on-site work while on training, after training hybrid (office & home working) Duration: 3 months initially Pay rate: 13.80 PAYE per hour + holiday pay Parking: Parking available, however, needs to be booked in advance, good public transport links. Interview: Group Interviews - planned for Monday 1st Sept and Wednesday 3rd Sept. Group interview will be face to face at the Norwich office. Start Date: Monday 29th September The roles: These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience and save customers bouncing around the system and reduce e calls call demand into the fulfilment team. The calls are an average of 2 mins - approx. 100 per day. - the person must understand the customer demand and direct the customers to the correct area. There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route. The person will also be required to demand capture to so the call data can be analysed. Must have excellent communication skills/ customer service and empathy and the ability to utilise the system. There are no data protection questions asked at this stage as this will be verified by the end team. The initial training is for 1 week. Please only apply for the roles if you are available on either of the above interview dates and can easily commute to Norwich City Centre. Please only apply of you are available on no more than 2 week's notice. Thank you Charlotte (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Sep 02, 2025
Seasonal
Eden Brown Synergy are working with a large organisation in Norwich who are looking for a number of inbound Call Handlers to join their busy team. Location: Norwich City Centre Working pattern: is Mon-Fri, 9am-5pm and on-site work while on training, after training hybrid (office & home working) Duration: 3 months initially Pay rate: 13.80 PAYE per hour + holiday pay Parking: Parking available, however, needs to be booked in advance, good public transport links. Interview: Group Interviews - planned for Monday 1st Sept and Wednesday 3rd Sept. Group interview will be face to face at the Norwich office. Start Date: Monday 29th September The roles: These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience and save customers bouncing around the system and reduce e calls call demand into the fulfilment team. The calls are an average of 2 mins - approx. 100 per day. - the person must understand the customer demand and direct the customers to the correct area. There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route. The person will also be required to demand capture to so the call data can be analysed. Must have excellent communication skills/ customer service and empathy and the ability to utilise the system. There are no data protection questions asked at this stage as this will be verified by the end team. The initial training is for 1 week. Please only apply for the roles if you are available on either of the above interview dates and can easily commute to Norwich City Centre. Please only apply of you are available on no more than 2 week's notice. Thank you Charlotte (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Compliance Officer - Education Recruitment - Leeds Office The Role: Prospero Teaching is seeking a proactive and detail-oriented Compliance Officer to join our growing education recruitment team based in Leeds. As a Compliance Officer, you'll play a key role in ensuring all safeguarding and vetting checks are thoroughly carried out for Teachers, Tutors, and Support Staff working across Leeds and surrounding areas. This is a crucial position where your work directly supports the safety and success of our schools and students. Key Responsibilities: Carrying out full vetting and compliance checks including: Right to Work & Identity verification DBS, safeguarding, and disqualification checks Qualification and training verification Employment history, reference checks & prohibition checks Following up with candidates and Consultants for outstanding documentation (via phone and email) Supporting Consultants with compliance queries and promoting best safeguarding practice Highlighting or escalating potential safeguarding concerns Liaising with schools, Local Authorities, referees, and professional bodies Maintaining accurate records and inputting data into internal systems Producing weekly compliance reports for Management Ensuring all branch activity complies with legislation, company policies, and sector standards, in line with direction from our Head of Compliance & Safeguarding What We're Looking For: We're looking for someone who thrives in a fast-paced environment and takes pride in maintaining the highest compliance and safeguarding standards. Ideal candidates will be: Highly organised, with excellent time management Confident, personable, and professional Detail-oriented and meticulous in their work Motivated by high standards and safeguarding excellence Strong communicators (both written and verbal) Comfortable using Microsoft Office and CRM systems Desirable (but not essential): Previous experience in a compliance or safeguarding role, ideally within the education or recruitment sector Safeguarding training or certification What We Offer: Opportunity to train as a Designated Safeguarding Officer Structured career development plan Weekly, monthly, and annual incentives Full training delivered by industry experts Supportive team culture with clear progression opportunities Market-leading commission structure The chance to make a real difference in safeguarding and education Join a team where your work is valued, your development is supported, and your role truly matters. Apply today to become a vital part of Prospero Teaching's safeguarding and compliance mission! IN25DR
Sep 01, 2025
Full time
Compliance Officer - Education Recruitment - Leeds Office The Role: Prospero Teaching is seeking a proactive and detail-oriented Compliance Officer to join our growing education recruitment team based in Leeds. As a Compliance Officer, you'll play a key role in ensuring all safeguarding and vetting checks are thoroughly carried out for Teachers, Tutors, and Support Staff working across Leeds and surrounding areas. This is a crucial position where your work directly supports the safety and success of our schools and students. Key Responsibilities: Carrying out full vetting and compliance checks including: Right to Work & Identity verification DBS, safeguarding, and disqualification checks Qualification and training verification Employment history, reference checks & prohibition checks Following up with candidates and Consultants for outstanding documentation (via phone and email) Supporting Consultants with compliance queries and promoting best safeguarding practice Highlighting or escalating potential safeguarding concerns Liaising with schools, Local Authorities, referees, and professional bodies Maintaining accurate records and inputting data into internal systems Producing weekly compliance reports for Management Ensuring all branch activity complies with legislation, company policies, and sector standards, in line with direction from our Head of Compliance & Safeguarding What We're Looking For: We're looking for someone who thrives in a fast-paced environment and takes pride in maintaining the highest compliance and safeguarding standards. Ideal candidates will be: Highly organised, with excellent time management Confident, personable, and professional Detail-oriented and meticulous in their work Motivated by high standards and safeguarding excellence Strong communicators (both written and verbal) Comfortable using Microsoft Office and CRM systems Desirable (but not essential): Previous experience in a compliance or safeguarding role, ideally within the education or recruitment sector Safeguarding training or certification What We Offer: Opportunity to train as a Designated Safeguarding Officer Structured career development plan Weekly, monthly, and annual incentives Full training delivered by industry experts Supportive team culture with clear progression opportunities Market-leading commission structure The chance to make a real difference in safeguarding and education Join a team where your work is valued, your development is supported, and your role truly matters. Apply today to become a vital part of Prospero Teaching's safeguarding and compliance mission! IN25DR
Are you an experienced Payroll Officer looking for a new challenge? Our client based in Southampton are looking for people to join their team for an ongoing opportunity! Salary: 12.73 per hour Hours: Monday - Friday 9-5 Contract length: 6 months, subject to extension Shift model: Hybrid working model Role Overview Responsible for the delivery of accurate payments to staff and police officers, both weekly and monthly for a defined part of the total payroll, ensuring legislation, Terms & Conditions of Service and other Statutory and Local agreements are processed correctly. Responsible for the completion of a timely and accurate payroll within defined timescales, always ensuring confidentiality of staff records. Key Responsibilities Work within the guidelines of our Service Delivery and Client policies and procedures, ensuring that Audit requirements are met at all times and deadlines are strictly adhered to Responsible for dealing effectively with queries from customers both internal and external, both by telephone or email, always conveying a professional and efficient attitude and pass any contentious calls to the Payroll Management team abiding by Client policies and procedures. Reporting to the Payroll Manager for all aspects of payroll work, ensuring the continued smooth and effective running of the section and that all targets are met within defined deadlines. Responsible for ensuring that all National or Local payroll changes are dealt with in accordance with requirements, and that all customers can understand the changes that affect their pay. Responsible for ensuring that all documentation relating to statutory legislation and Terms & Conditions of service is kept up to date and is easily accessible to the rest of the team. Verify written responses to queries from staff, Clients, and external agencies. Validation of other payroll officer's temporary and permanent alterations to staff records. Ensure and validate that appropriate checking mechanisms are in place for other members of the team. Ensure that all manual under/overpayments are valid and correctly calculated, and payments raised (if appropriate) on a timely basis. Responsible for the completion of all basic payroll output for allocated payrolls and some higher-level activities under the direction of the Payroll or Service Manager. May be asked to undertake reconciliation of General Ledger postings, raising payment requests for Third Parties, reconciliation of HMRC submissions for compliance reasons and raising of journal requests as a specific role. May be asked to become a specialist in a particular area such as reporting, salary sacrifice, attachment of earnings etc from time to time as required by the business, based on existing skills or where training has been provided. Ad hoc tasks deemed appropriate to this level. Essential Skills 5 GCSE's level A-C in English and Maths or Equivalent Excellent communication and organisational skills The ability work in a team and build relationships with co-workers. A background in investigating and resolving complex pay queries. Sound understanding of PAYE, National Insurance Attention to detail. The ability to work flexibly, able to respond to increased pressure of work. A high-level knowledge of data-input completion Ability to prioritize workload. The Ability to Observe personal duty of care in relation to equipment or resources. Experience of accurate data entry and validation of financial information Desirable Skills Experience in payroll or finance NVQ 3 Qualification or equivalent level of experience in Payroll. Ability to understand, interpret, implement, and communicate several complex terms and conditions of service within one organisation. Has an awareness of the law relating to payroll (i.e., employment rights and data protection) Experience of processing transactions on multi customer payrolls Standard Health & Safety manual handling skills The ability to Calculate Statutory and Non statutory deductions accurately and in accordance with the legal and organisational requirements. Previous experience of seeking and suggesting continual process improvements, when identified through daily processing. If this role is of interest, please apply! Applications are reviewed daily. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Sep 01, 2025
Seasonal
Are you an experienced Payroll Officer looking for a new challenge? Our client based in Southampton are looking for people to join their team for an ongoing opportunity! Salary: 12.73 per hour Hours: Monday - Friday 9-5 Contract length: 6 months, subject to extension Shift model: Hybrid working model Role Overview Responsible for the delivery of accurate payments to staff and police officers, both weekly and monthly for a defined part of the total payroll, ensuring legislation, Terms & Conditions of Service and other Statutory and Local agreements are processed correctly. Responsible for the completion of a timely and accurate payroll within defined timescales, always ensuring confidentiality of staff records. Key Responsibilities Work within the guidelines of our Service Delivery and Client policies and procedures, ensuring that Audit requirements are met at all times and deadlines are strictly adhered to Responsible for dealing effectively with queries from customers both internal and external, both by telephone or email, always conveying a professional and efficient attitude and pass any contentious calls to the Payroll Management team abiding by Client policies and procedures. Reporting to the Payroll Manager for all aspects of payroll work, ensuring the continued smooth and effective running of the section and that all targets are met within defined deadlines. Responsible for ensuring that all National or Local payroll changes are dealt with in accordance with requirements, and that all customers can understand the changes that affect their pay. Responsible for ensuring that all documentation relating to statutory legislation and Terms & Conditions of service is kept up to date and is easily accessible to the rest of the team. Verify written responses to queries from staff, Clients, and external agencies. Validation of other payroll officer's temporary and permanent alterations to staff records. Ensure and validate that appropriate checking mechanisms are in place for other members of the team. Ensure that all manual under/overpayments are valid and correctly calculated, and payments raised (if appropriate) on a timely basis. Responsible for the completion of all basic payroll output for allocated payrolls and some higher-level activities under the direction of the Payroll or Service Manager. May be asked to undertake reconciliation of General Ledger postings, raising payment requests for Third Parties, reconciliation of HMRC submissions for compliance reasons and raising of journal requests as a specific role. May be asked to become a specialist in a particular area such as reporting, salary sacrifice, attachment of earnings etc from time to time as required by the business, based on existing skills or where training has been provided. Ad hoc tasks deemed appropriate to this level. Essential Skills 5 GCSE's level A-C in English and Maths or Equivalent Excellent communication and organisational skills The ability work in a team and build relationships with co-workers. A background in investigating and resolving complex pay queries. Sound understanding of PAYE, National Insurance Attention to detail. The ability to work flexibly, able to respond to increased pressure of work. A high-level knowledge of data-input completion Ability to prioritize workload. The Ability to Observe personal duty of care in relation to equipment or resources. Experience of accurate data entry and validation of financial information Desirable Skills Experience in payroll or finance NVQ 3 Qualification or equivalent level of experience in Payroll. Ability to understand, interpret, implement, and communicate several complex terms and conditions of service within one organisation. Has an awareness of the law relating to payroll (i.e., employment rights and data protection) Experience of processing transactions on multi customer payrolls Standard Health & Safety manual handling skills The ability to Calculate Statutory and Non statutory deductions accurately and in accordance with the legal and organisational requirements. Previous experience of seeking and suggesting continual process improvements, when identified through daily processing. If this role is of interest, please apply! Applications are reviewed daily. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Triage Officer - 3 months (high potential for extension) - Hybrid, 2 days in the office - Midlands - Interviews Next Week Black & White skills you want to see on a CV: Direct triage experience within a local authority. Experience with being on duty. Prevention and Part 6 experience. Previously worked with domestic violence cases and confident with working them. Experience and confident in working with Jigsaw, ideally has experience with Abritas also but mainly Jigsaw housing system. Day to Day Responsibilities: 2 duty days per week, set days subject to other members of the team being on AL or other reasons. Team meeting at 9:30am with manager and the rest of the team to discuss plan of the day. Dealing with walk in and rough sleepers. Working through emails coming through for homelessness applicants and assessing eligibility. Excel spreadsheet for the team and the active cases. g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Sep 01, 2025
Seasonal
Triage Officer - 3 months (high potential for extension) - Hybrid, 2 days in the office - Midlands - Interviews Next Week Black & White skills you want to see on a CV: Direct triage experience within a local authority. Experience with being on duty. Prevention and Part 6 experience. Previously worked with domestic violence cases and confident with working them. Experience and confident in working with Jigsaw, ideally has experience with Abritas also but mainly Jigsaw housing system. Day to Day Responsibilities: 2 duty days per week, set days subject to other members of the team being on AL or other reasons. Team meeting at 9:30am with manager and the rest of the team to discuss plan of the day. Dealing with walk in and rough sleepers. Working through emails coming through for homelessness applicants and assessing eligibility. Excel spreadsheet for the team and the active cases. g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. The Supporter Care team at Alzheimer s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Executives handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity. This role will be known internally as Supporter Care Executive Main duties and responsibilities of the role: Supporter engagement Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials. Managing email enquiries, either by responding or forwarding as necessary. Responding to written enquiries received in the post. Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors. Recording feedback received by the charity and assisting in the resolution of complaints. Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity. Donation processing, database and general administration Processing donations from telephone calls and mailings, acknowledging supporters appropriately. In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin. Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary. Processing and thanking donations relating to regional fundraising and sporting events. Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary. Opening and batching incoming post. Updating team procedures as required. Archiving, scanning and filing documents. What we are looking for: Experience of working in a customer facing role. Experience of handling queries and complaints. Confidence working with computers good knowledge of Word, Excel, Outlook and CRM databases. Excellent written and spoken communication skills. Engaging and professional telephone manner. Ability to work with a high level of accuracy and attention to detail. Good organisational skills and the ability to prioritise workload. Professional and hard-working team player. Outgoing, enthusiastic and able to remain calm under pressure Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £24,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 21st September 2025 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises World Class levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation. We were also listed in the prestigious Best Companies lists: 18th in the 100 Best Large Companies to Work For in the UK. 10th in the 50 Best Companies to Work For in the East of England. 2nd in the 30 Best Companies to Work For in the Charity Sector. ARUK really does look after its people, where you will be able to add value and make a difference. To view further details about working for us and the benefits we offer, please visit Alzheimer s Research UK
Sep 01, 2025
Full time
We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. The Supporter Care team at Alzheimer s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Executives handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity. This role will be known internally as Supporter Care Executive Main duties and responsibilities of the role: Supporter engagement Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials. Managing email enquiries, either by responding or forwarding as necessary. Responding to written enquiries received in the post. Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors. Recording feedback received by the charity and assisting in the resolution of complaints. Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity. Donation processing, database and general administration Processing donations from telephone calls and mailings, acknowledging supporters appropriately. In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin. Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary. Processing and thanking donations relating to regional fundraising and sporting events. Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary. Opening and batching incoming post. Updating team procedures as required. Archiving, scanning and filing documents. What we are looking for: Experience of working in a customer facing role. Experience of handling queries and complaints. Confidence working with computers good knowledge of Word, Excel, Outlook and CRM databases. Excellent written and spoken communication skills. Engaging and professional telephone manner. Ability to work with a high level of accuracy and attention to detail. Good organisational skills and the ability to prioritise workload. Professional and hard-working team player. Outgoing, enthusiastic and able to remain calm under pressure Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £24,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 21st September 2025 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises World Class levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation. We were also listed in the prestigious Best Companies lists: 18th in the 100 Best Large Companies to Work For in the UK. 10th in the 50 Best Companies to Work For in the East of England. 2nd in the 30 Best Companies to Work For in the Charity Sector. ARUK really does look after its people, where you will be able to add value and make a difference. To view further details about working for us and the benefits we offer, please visit Alzheimer s Research UK
Responsible to: Chief Executive Officer Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt Caseworkers, Energy Advisor. Hours: Full time 36 hours (there is some flexibility for the right candidate) Salary: £26,994 £28,922 dependent on experience Main Purpose of Job To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues. To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services. To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way. To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service. To ensure cover for Advice Session Supervisors when needed To provide training, guidance and support on client records, telephone channel and quality standards To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary. To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR s to drive the organisation towards excellence in quality. To be responsible for ensuring Debt technical supervision is in place and carry out continuous professional development activities and duties within the organisation. In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate To undertake regular team meetings in line with the organisation s quality expectations To undertake regular formal supervisions and review meetings Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best Encourage good teamwork and lines of communication between all staff and volunteers Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets. Research and Campaigns To ensure the advice team contribute to the development of social policy in line with our business plan To assist with social policy work as required by the organisation Management duties You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation s Business Plan and service-related KPIs. Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations Learning and professional development Keep up to date with legislation relevant to the role, trends, ideas and thinking Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer Identify own learning and development needs and plan to meet them. Administration Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required. Other Duties and Responsibilities Undertake advice work as required, including supporting contracts and projects outside of the generalist service. Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts. Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed. Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy. Develop and maintain effective admin systems and records relevant to the role. Act as key holder and open or close the building when necessary. Attend regular internal and external meetings relevant to the role and to services at outreach locations. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations. Identify own learning and development needs and take steps to address these. Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service. Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible. Demonstrate commitment to the aims and policies of the Citizens Advice service Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes. Attend relevant internal and external meetings as agreed with your line manager. Take personal responsibility for your own actions and for sorting out issues or problems that arise. Review and make recommendations for improvements to the service. Comply with all Citizens Advice information assurance guidelines. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service In addition you must be prepared to train up to do the following: Debt Advice giving Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Use appropriate resources to find, interpret and communicate the relevant information to clients. Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Ensure that all work conforms to the organisation s office manual and the Advice Quality standard / other funding requirements, as appropriate. Ensure that work reflects and supports the Citizens Advice service s equality and diversity strategy. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control. Be a DRO approved intermediary.
Sep 01, 2025
Full time
Responsible to: Chief Executive Officer Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt Caseworkers, Energy Advisor. Hours: Full time 36 hours (there is some flexibility for the right candidate) Salary: £26,994 £28,922 dependent on experience Main Purpose of Job To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues. To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services. To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way. To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service. To ensure cover for Advice Session Supervisors when needed To provide training, guidance and support on client records, telephone channel and quality standards To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary. To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR s to drive the organisation towards excellence in quality. To be responsible for ensuring Debt technical supervision is in place and carry out continuous professional development activities and duties within the organisation. In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate To undertake regular team meetings in line with the organisation s quality expectations To undertake regular formal supervisions and review meetings Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best Encourage good teamwork and lines of communication between all staff and volunteers Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets. Research and Campaigns To ensure the advice team contribute to the development of social policy in line with our business plan To assist with social policy work as required by the organisation Management duties You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation s Business Plan and service-related KPIs. Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations Learning and professional development Keep up to date with legislation relevant to the role, trends, ideas and thinking Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer Identify own learning and development needs and plan to meet them. Administration Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required. Other Duties and Responsibilities Undertake advice work as required, including supporting contracts and projects outside of the generalist service. Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts. Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed. Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy. Develop and maintain effective admin systems and records relevant to the role. Act as key holder and open or close the building when necessary. Attend regular internal and external meetings relevant to the role and to services at outreach locations. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations. Identify own learning and development needs and take steps to address these. Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service. Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible. Demonstrate commitment to the aims and policies of the Citizens Advice service Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes. Attend relevant internal and external meetings as agreed with your line manager. Take personal responsibility for your own actions and for sorting out issues or problems that arise. Review and make recommendations for improvements to the service. Comply with all Citizens Advice information assurance guidelines. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service In addition you must be prepared to train up to do the following: Debt Advice giving Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Use appropriate resources to find, interpret and communicate the relevant information to clients. Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Ensure that all work conforms to the organisation s office manual and the Advice Quality standard / other funding requirements, as appropriate. Ensure that work reflects and supports the Citizens Advice service s equality and diversity strategy. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control. Be a DRO approved intermediary.
Housing Options Triage & Support Officer Location: Wallfields, Hertford, SG13 8EQ Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 12.24 per day Job Ref: OR11066 Job Responsibilities This role involves being the initial point of contact for individuals seeking housing advice through various communication channels such as telephone, email, or in person. Key responsibilities include: Conducting initial assessments of customers' needs and circumstances. Booking housing assessments and directing customers to appropriate organizations for further assistance. Collecting necessary information and documentation to process housing register applications and allocate housing points. Person Specification The ideal candidate should possess the following attributes: Ability to work from the office at least twice a week. Strong communication skills to effectively interact with customers and stakeholders. Proficiency in using MS Teams for virtual interviews and meetings. Organizational skills to manage and prioritize multiple tasks efficiently. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 01, 2025
Contractor
Housing Options Triage & Support Officer Location: Wallfields, Hertford, SG13 8EQ Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 12.24 per day Job Ref: OR11066 Job Responsibilities This role involves being the initial point of contact for individuals seeking housing advice through various communication channels such as telephone, email, or in person. Key responsibilities include: Conducting initial assessments of customers' needs and circumstances. Booking housing assessments and directing customers to appropriate organizations for further assistance. Collecting necessary information and documentation to process housing register applications and allocate housing points. Person Specification The ideal candidate should possess the following attributes: Ability to work from the office at least twice a week. Strong communication skills to effectively interact with customers and stakeholders. Proficiency in using MS Teams for virtual interviews and meetings. Organizational skills to manage and prioritize multiple tasks efficiently. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
