We're working with a busy housing provider to recruit a dedicated and customer-focused Sheltered Housing Officer. This is a key role within the Supported Housing service, responsible for delivering enhanced housing management to sheltered housing residents, ensuring their homes are safe, well-managed, and supported with the services they need to live independently. You'll be the main point of contact for residents, visitors, and partner organisations, building strong relationships and ensuring excellent day-to-day service delivery. The Role Deliver a comprehensive housing management service that helps residents maintain their tenancies, access housing services, and signpost to external support when needed. Act as the welcoming, on-site presence for residents and visitors, supporting new tenants to settle in and assisting with the moving-in process. Oversee safety and security of the building, carry out regular walkabouts and inspections, and report or arrange repairs to communal areas and residents' homes. Ensure all health and safety requirements are met, including risk assessments, fire alarm testing, and compliance with safeguarding procedures. Support and encourage resident involvement through meetings, consultation events, and clear communication of service information. Liaise with contractors, service providers, and colleagues to ensure high service standards and value for money. Maintain accurate records, manage keys securely, and ensure all data handling complies with data protection requirements. Key Requirements Experience delivering high-quality customer service, ideally within sheltered or social housing. Strong verbal and written communication skills, with the ability to work both independently and as part of a team. Organised and methodical approach, able to prioritise tasks and meet deadlines. Knowledge of sheltered housing, tenancy management, or community alarm services desirable. Confident using computerised systems and maintaining accurate administrative records. Commitment to equality, diversity, and continuous service improvement. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .
Sep 03, 2025
Contractor
We're working with a busy housing provider to recruit a dedicated and customer-focused Sheltered Housing Officer. This is a key role within the Supported Housing service, responsible for delivering enhanced housing management to sheltered housing residents, ensuring their homes are safe, well-managed, and supported with the services they need to live independently. You'll be the main point of contact for residents, visitors, and partner organisations, building strong relationships and ensuring excellent day-to-day service delivery. The Role Deliver a comprehensive housing management service that helps residents maintain their tenancies, access housing services, and signpost to external support when needed. Act as the welcoming, on-site presence for residents and visitors, supporting new tenants to settle in and assisting with the moving-in process. Oversee safety and security of the building, carry out regular walkabouts and inspections, and report or arrange repairs to communal areas and residents' homes. Ensure all health and safety requirements are met, including risk assessments, fire alarm testing, and compliance with safeguarding procedures. Support and encourage resident involvement through meetings, consultation events, and clear communication of service information. Liaise with contractors, service providers, and colleagues to ensure high service standards and value for money. Maintain accurate records, manage keys securely, and ensure all data handling complies with data protection requirements. Key Requirements Experience delivering high-quality customer service, ideally within sheltered or social housing. Strong verbal and written communication skills, with the ability to work both independently and as part of a team. Organised and methodical approach, able to prioritise tasks and meet deadlines. Knowledge of sheltered housing, tenancy management, or community alarm services desirable. Confident using computerised systems and maintaining accurate administrative records. Commitment to equality, diversity, and continuous service improvement. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .
ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Kensington And Chelsea, London
Make every visit count - lead the team welcoming our museum guests Make every visit count - lead the team welcoming our museum guests As a Casual Senior Visitor Experience Officer, you'll play a vital role in the smooth and safe operation of Leighton House and Sambourne House. You'll be there to make sure the visitor experience runs to a high standard - whether you're leading a team, welcoming guests or safeguarding our spaces. We're all in - and in this casual role, you'll choose when to get involved. Working Style You'll work on a casual basis, choosing shifts that suit you, while still playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing You'll act as duty manager across both Leighton House and Sambourne House, stepping in to support daily operations and commercial events when needed. As the senior person on site, you'll lead a team of Visitor Experience Assistants and volunteer Room Stewards, making sure visitors receive a warm, helpful and safe experience throughout their visit. You'll also support the running of the museum shops - from working the till system to checking displays and monitoring stock levels - helping us maximise retail income. Alongside this, you'll oversee safety and security on site, carrying out daily health and safety checks, opening and closing the buildings and being a registered keyholder. You'll also act as First Aider and Fire Warden during your shifts. As part of the wider team, you'll take on operational tasks like rota planning, basic admin support, cash handling and liaising with contractors to keep the museums clean and running smoothly. For further details, please review the Job Description and Person Specification . What you'll bring You'll have experience working in a museum, gallery or heritage setting, where you've delivered excellent visitor service. You'll also have experience leading or supervising a team, with the confidence to train and motivate staff and volunteers alike. You'll understand what good visitor care looks like and be confident dealing with a wide range of people and access needs. You'll also bring experience in premises management and security, along with some knowledge of retail operations, such as stock control and point-of-sale systems. Highly organised and detail-focused, you'll be comfortable managing your own workload with minimal supervision. You'll also have strong communication skills, a practical mindset and a calm, approachable style. Why join us At RBKC, we're all in - investing in our people, our communities and our future. This flexible, casual role has a competitive salary, with time and a half for weekend shifts. You'll get the chance to work in two of London's most remarkable historic homes, helping shape how visitors experience art, culture and history in a welcoming environment. You'll join a supportive and passionate team, where you'll feel valued for your contributions and encouraged to grow. Whether you want to develop your skills in heritage, leadership or customer service, you'll be given the space and support to do so. About Us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, you'll bring that same commitment to every shift - helping your team, supporting the smooth running of operations and making each visitor feel at home. Your efforts will shape the experience people take away from these iconic buildings, making culture and heritage more accessible and enjoyable for all. Interview Details Interviews for this position will take place in person at Leighton House Museum between 1st - 3rd October. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Sep 02, 2025
Seasonal
Make every visit count - lead the team welcoming our museum guests Make every visit count - lead the team welcoming our museum guests As a Casual Senior Visitor Experience Officer, you'll play a vital role in the smooth and safe operation of Leighton House and Sambourne House. You'll be there to make sure the visitor experience runs to a high standard - whether you're leading a team, welcoming guests or safeguarding our spaces. We're all in - and in this casual role, you'll choose when to get involved. Working Style You'll work on a casual basis, choosing shifts that suit you, while still playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing You'll act as duty manager across both Leighton House and Sambourne House, stepping in to support daily operations and commercial events when needed. As the senior person on site, you'll lead a team of Visitor Experience Assistants and volunteer Room Stewards, making sure visitors receive a warm, helpful and safe experience throughout their visit. You'll also support the running of the museum shops - from working the till system to checking displays and monitoring stock levels - helping us maximise retail income. Alongside this, you'll oversee safety and security on site, carrying out daily health and safety checks, opening and closing the buildings and being a registered keyholder. You'll also act as First Aider and Fire Warden during your shifts. As part of the wider team, you'll take on operational tasks like rota planning, basic admin support, cash handling and liaising with contractors to keep the museums clean and running smoothly. For further details, please review the Job Description and Person Specification . What you'll bring You'll have experience working in a museum, gallery or heritage setting, where you've delivered excellent visitor service. You'll also have experience leading or supervising a team, with the confidence to train and motivate staff and volunteers alike. You'll understand what good visitor care looks like and be confident dealing with a wide range of people and access needs. You'll also bring experience in premises management and security, along with some knowledge of retail operations, such as stock control and point-of-sale systems. Highly organised and detail-focused, you'll be comfortable managing your own workload with minimal supervision. You'll also have strong communication skills, a practical mindset and a calm, approachable style. Why join us At RBKC, we're all in - investing in our people, our communities and our future. This flexible, casual role has a competitive salary, with time and a half for weekend shifts. You'll get the chance to work in two of London's most remarkable historic homes, helping shape how visitors experience art, culture and history in a welcoming environment. You'll join a supportive and passionate team, where you'll feel valued for your contributions and encouraged to grow. Whether you want to develop your skills in heritage, leadership or customer service, you'll be given the space and support to do so. About Us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, you'll bring that same commitment to every shift - helping your team, supporting the smooth running of operations and making each visitor feel at home. Your efforts will shape the experience people take away from these iconic buildings, making culture and heritage more accessible and enjoyable for all. Interview Details Interviews for this position will take place in person at Leighton House Museum between 1st - 3rd October. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
To provide an effective service for managing all aspects of the clients statutory capital property investment programme (excluding Gas, Electric and Voids), stock condition surveys, cyclical programmes and adaptations to the homes of tenants of the Council. To ensure Council homes receive capital investment, stock condition surveys, cyclical programmes and adaptations in a timely and efficient manner. Client Details My client oversees the maintenance and delivery of over 6000 social housing properties to tenants across the East Midlands. Description - Day to day management of the Capital Investment, Technical, Cyclical, Adaptations and office teams, managing resources to ensure that the service meets statutory requirements and monitoring performance to ensure that the service meets service plan and performance indicator targets and operational needs. - To act as the lead officer and senior technical advisor for the clients statutory capital property investment programme (excluding Gas, Electric and Voids), stock condition surveys, cyclical programmes and adaptations areas of Housing Property Services, providing Health and Safety, legislative guidance and technical support to the Capital Investment Teams and the Council. Preparing reports and attending meetings as required. - To procure, implement and manage the provision of suitable specialist contracts (for example, roofing, energy improvements etc.) used by the Capital Investment Team to ensure a consistently high quality of service delivery to service users. - To procure and manage suitable contractors, as required, to support the in house Direct Labour Organisation staff in the fulfilment of the delivery of the Council's statutory capital property investment programme, stock condition surveys, cyclical programmes and council housing adaptation requirements. - To proactively manage staff development and training to ensure the team has the requisite levels of knowledge, skills, and competency validation to perform their roles. - To work with wider teams in Housing to develop, implement and monitor a process for recharging tenants and leaseholders of the clients repair works undertaken by the capital investment teams which are the responsibility of the tenant or leaseholder to resolve. - To ensure that there is effective and timely forecasting and analysis of business and financial data to enable robust budget management and budget planning, minimising financial risks, and maximising potential efficiencies. Profile - Degree or equivalent experience in social housing maintenance. - Extensive knowledge and understanding of the Landlord and Tenant Act 1985, the Housing Act 2004 and associated legislation. - Excellent leadership, negotiation and influencing skills, including change management and improvement in service delivery. Job Offer - Competitive day rate - Initial 3 month contract with view to be extended - Hybrid working
Sep 02, 2025
Seasonal
To provide an effective service for managing all aspects of the clients statutory capital property investment programme (excluding Gas, Electric and Voids), stock condition surveys, cyclical programmes and adaptations to the homes of tenants of the Council. To ensure Council homes receive capital investment, stock condition surveys, cyclical programmes and adaptations in a timely and efficient manner. Client Details My client oversees the maintenance and delivery of over 6000 social housing properties to tenants across the East Midlands. Description - Day to day management of the Capital Investment, Technical, Cyclical, Adaptations and office teams, managing resources to ensure that the service meets statutory requirements and monitoring performance to ensure that the service meets service plan and performance indicator targets and operational needs. - To act as the lead officer and senior technical advisor for the clients statutory capital property investment programme (excluding Gas, Electric and Voids), stock condition surveys, cyclical programmes and adaptations areas of Housing Property Services, providing Health and Safety, legislative guidance and technical support to the Capital Investment Teams and the Council. Preparing reports and attending meetings as required. - To procure, implement and manage the provision of suitable specialist contracts (for example, roofing, energy improvements etc.) used by the Capital Investment Team to ensure a consistently high quality of service delivery to service users. - To procure and manage suitable contractors, as required, to support the in house Direct Labour Organisation staff in the fulfilment of the delivery of the Council's statutory capital property investment programme, stock condition surveys, cyclical programmes and council housing adaptation requirements. - To proactively manage staff development and training to ensure the team has the requisite levels of knowledge, skills, and competency validation to perform their roles. - To work with wider teams in Housing to develop, implement and monitor a process for recharging tenants and leaseholders of the clients repair works undertaken by the capital investment teams which are the responsibility of the tenant or leaseholder to resolve. - To ensure that there is effective and timely forecasting and analysis of business and financial data to enable robust budget management and budget planning, minimising financial risks, and maximising potential efficiencies. Profile - Degree or equivalent experience in social housing maintenance. - Extensive knowledge and understanding of the Landlord and Tenant Act 1985, the Housing Act 2004 and associated legislation. - Excellent leadership, negotiation and influencing skills, including change management and improvement in service delivery. Job Offer - Competitive day rate - Initial 3 month contract with view to be extended - Hybrid working
We're working with a busy London borough to recruit an experienced and motivated Senior Allocations & Lettings Officer. This is a key leadership role within the housing service, overseeing the delivery of a responsive and financially efficient allocations and lettings function in line with the Council's policies, procedures, and relevant legislation. You'll be managing a small team, ensuring the provision of high-quality housing solutions through the housing register, transfers, decants, and under-occupation, while maintaining a strong customer focus and promoting joined-up working across departments and with external partners. The Role Lead and manage the allocations and lettings team to deliver a high-quality service in accordance with the Housing Act 1996 Parts VI & VII, the Homelessness Code of Guidance, and the Council's Allocation Scheme. Monitor and deliver on key performance indicators, including void turnaround times, to minimise rent loss and maximise efficiency. Oversee nominations to Registered Providers in line with deed of nomination agreements and allocation policy. Provide advice, guidance, and support to residents on housing options, temporary accommodation, and social housing. Manage Members' enquiries, customer complaints, and correspondence to agreed timescales and standards. Liaise with internal teams, contractors, landlords, and external agencies to resolve issues and ensure service delivery excellence. Ensure accurate and up-to-date record keeping on the Council's housing IT systems to meet legal obligations. Support emergency housing decants and transfers, and monitor the progress of void properties in conjunction with surveyors and contractors. Produce and analyse performance data, and contribute to policy development and service improvement initiatives. Ensure compliance with all relevant legislation, health and safety, equal opportunities, safeguarding, and information governance requirements. Key Requirements Strong understanding of housing legislation, policy, and practice, particularly around allocations, lettings, and homelessness. Proven experience managing a housing allocations or lettings service in a local authority or similar environment. Track record of meeting performance targets and delivering service improvements. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, elected members, and external partners. Strong organisational and problem-solving skills, with the ability to work under pressure and manage competing priorities. Experience of staff management, including motivation, training, and development. Good numeracy, IT literacy, and report-writing skills. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 02, 2025
Contractor
We're working with a busy London borough to recruit an experienced and motivated Senior Allocations & Lettings Officer. This is a key leadership role within the housing service, overseeing the delivery of a responsive and financially efficient allocations and lettings function in line with the Council's policies, procedures, and relevant legislation. You'll be managing a small team, ensuring the provision of high-quality housing solutions through the housing register, transfers, decants, and under-occupation, while maintaining a strong customer focus and promoting joined-up working across departments and with external partners. The Role Lead and manage the allocations and lettings team to deliver a high-quality service in accordance with the Housing Act 1996 Parts VI & VII, the Homelessness Code of Guidance, and the Council's Allocation Scheme. Monitor and deliver on key performance indicators, including void turnaround times, to minimise rent loss and maximise efficiency. Oversee nominations to Registered Providers in line with deed of nomination agreements and allocation policy. Provide advice, guidance, and support to residents on housing options, temporary accommodation, and social housing. Manage Members' enquiries, customer complaints, and correspondence to agreed timescales and standards. Liaise with internal teams, contractors, landlords, and external agencies to resolve issues and ensure service delivery excellence. Ensure accurate and up-to-date record keeping on the Council's housing IT systems to meet legal obligations. Support emergency housing decants and transfers, and monitor the progress of void properties in conjunction with surveyors and contractors. Produce and analyse performance data, and contribute to policy development and service improvement initiatives. Ensure compliance with all relevant legislation, health and safety, equal opportunities, safeguarding, and information governance requirements. Key Requirements Strong understanding of housing legislation, policy, and practice, particularly around allocations, lettings, and homelessness. Proven experience managing a housing allocations or lettings service in a local authority or similar environment. Track record of meeting performance targets and delivering service improvements. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, elected members, and external partners. Strong organisational and problem-solving skills, with the ability to work under pressure and manage competing priorities. Experience of staff management, including motivation, training, and development. Good numeracy, IT literacy, and report-writing skills. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Housing Options Officer Location: Catmose, Oakham, LE15 6HP Start Date: ASAP Contract Duration: 4+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 14.44 per hour Job Ref: OR11553 Responsibilities Provide a high-quality housing options and advice service by efficiently responding to all customer inquiries, particularly those involving families, children, and vulnerable adults at risk of homelessness. Maintain up-to-date knowledge of housing legislation and the Council's statutory duties to ensure accurate information and advice are provided to customers. Investigate potential homelessness cases in line with statutory obligations, assessing housing applications when other options are exhausted, and meeting legislative deadlines. Create and maintain accurate records of client details using both manual and IT systems, producing statistical reports and monitoring performance targets through thorough casework. Collaborate with Register Providers, private landlords, and other agencies to support the housing options service, attending relevant professional meetings. Arrange and support home visits, appointments, and duty-based contact for those needing homelessness advice and housing applications, ensuring completion of necessary paperwork. Support the management of the housing register and assist in allocating vacancies according to the Allocations Policy, maintaining nomination agreements with Registered Providers. Assist customers in retaining existing accommodation, provide appropriate signposting to partner agencies, and support the Homes for Ukraine Scheme for permanent housing solutions. Support the Council's arrangements for temporary accommodation, including Bed and Breakfast use, and manage budget spend related to temporary accommodation. Attend court hearings on homelessness matters and collaborate with Citizens Advice Rutland to ensure customer support, signposting to relevant support agencies as needed. Provide performance information, collate statistical data, and report any concerning trends to the Senior Housing Options Officer. Adhere to the principles in the worker Code of Conduct and the Council's Values, ensuring public functions are discharged reasonably and lawfully. Take reasonable care for personal health and safety and that of others, safeguarding health and safety according to legislation and Council codes of practice. Person Specification Demonstrates flexibility and adaptability to respond to pressure and change while maintaining performance. Ability to build and manage relationships, sharing knowledge and skills to achieve shared goals. Supports new initiatives and is open to trying different approaches. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 01, 2025
Contractor
Housing Options Officer Location: Catmose, Oakham, LE15 6HP Start Date: ASAP Contract Duration: 4+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 14.44 per hour Job Ref: OR11553 Responsibilities Provide a high-quality housing options and advice service by efficiently responding to all customer inquiries, particularly those involving families, children, and vulnerable adults at risk of homelessness. Maintain up-to-date knowledge of housing legislation and the Council's statutory duties to ensure accurate information and advice are provided to customers. Investigate potential homelessness cases in line with statutory obligations, assessing housing applications when other options are exhausted, and meeting legislative deadlines. Create and maintain accurate records of client details using both manual and IT systems, producing statistical reports and monitoring performance targets through thorough casework. Collaborate with Register Providers, private landlords, and other agencies to support the housing options service, attending relevant professional meetings. Arrange and support home visits, appointments, and duty-based contact for those needing homelessness advice and housing applications, ensuring completion of necessary paperwork. Support the management of the housing register and assist in allocating vacancies according to the Allocations Policy, maintaining nomination agreements with Registered Providers. Assist customers in retaining existing accommodation, provide appropriate signposting to partner agencies, and support the Homes for Ukraine Scheme for permanent housing solutions. Support the Council's arrangements for temporary accommodation, including Bed and Breakfast use, and manage budget spend related to temporary accommodation. Attend court hearings on homelessness matters and collaborate with Citizens Advice Rutland to ensure customer support, signposting to relevant support agencies as needed. Provide performance information, collate statistical data, and report any concerning trends to the Senior Housing Options Officer. Adhere to the principles in the worker Code of Conduct and the Council's Values, ensuring public functions are discharged reasonably and lawfully. Take reasonable care for personal health and safety and that of others, safeguarding health and safety according to legislation and Council codes of practice. Person Specification Demonstrates flexibility and adaptability to respond to pressure and change while maintaining performance. Ability to build and manage relationships, sharing knowledge and skills to achieve shared goals. Supports new initiatives and is open to trying different approaches. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
We are looking for a proactive and resident-focused Visiting Officer to join a busy Housing Needs service. This is a frontline role where you will be the face of the Council, conducting home visits to residents in temporary accommodation and those applying as homeless, including those in council, housing association, and privately rented homes. The role is key to ensuring properties are safe, suitable, and well-maintained, while also identifying vulnerabilities, safeguarding concerns, and tenancy issues. You will work closely with other departments, agencies, and support services to protect residents' wellbeing and help them sustain their tenancies. The Role Carry out home visits to assess property suitability, occupancy, and health and safety compliance. Identify repairs, maintenance issues, disrepair, or property hazards and refer to the relevant teams. Detect and refer suspected tenancy fraud, homelessness application fraud, or breaches of tenancy conditions. Promote fire safety, test alarms and CO detectors, and refer to fire safety teams where necessary. Identify and support residents at risk of abuse, neglect, or tenancy breakdown by making referrals to safeguarding or support services. Collect and verify household information, including employment and disability status, to inform service planning. Advise residents on tenancy and housing matters, signposting to relevant services. Respond to emergency incidents and ensure lessons are fed back into service improvements. Maintain accurate visit records and ensure all correspondence is of a high standard and resident-focused. Work collaboratively with internal departments, partner agencies, and community services to deliver effective housing solutions. Key Requirements Experience working in housing services, ideally within social housing or local authority. Knowledge of housing legislation, landlord obligations, and safeguarding. Experience supporting residents to sustain tenancies and improve housing conditions. Confident in identifying property hazards and instigating remedial action. Strong customer service skills with a sensitive and empathetic approach. Ability to work independently, manage workloads, and meet deadlines. Competent in using housing management systems and recording accurate case notes. Understanding of data protection, GDPR, health and safety, and fire safety standards. What you need to do now If you have the skills and experience for this role and are available at short notice, please apply today with your CV and availability. For more information, click APPLY NOW or get in touch directly. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contractor
We are looking for a proactive and resident-focused Visiting Officer to join a busy Housing Needs service. This is a frontline role where you will be the face of the Council, conducting home visits to residents in temporary accommodation and those applying as homeless, including those in council, housing association, and privately rented homes. The role is key to ensuring properties are safe, suitable, and well-maintained, while also identifying vulnerabilities, safeguarding concerns, and tenancy issues. You will work closely with other departments, agencies, and support services to protect residents' wellbeing and help them sustain their tenancies. The Role Carry out home visits to assess property suitability, occupancy, and health and safety compliance. Identify repairs, maintenance issues, disrepair, or property hazards and refer to the relevant teams. Detect and refer suspected tenancy fraud, homelessness application fraud, or breaches of tenancy conditions. Promote fire safety, test alarms and CO detectors, and refer to fire safety teams where necessary. Identify and support residents at risk of abuse, neglect, or tenancy breakdown by making referrals to safeguarding or support services. Collect and verify household information, including employment and disability status, to inform service planning. Advise residents on tenancy and housing matters, signposting to relevant services. Respond to emergency incidents and ensure lessons are fed back into service improvements. Maintain accurate visit records and ensure all correspondence is of a high standard and resident-focused. Work collaboratively with internal departments, partner agencies, and community services to deliver effective housing solutions. Key Requirements Experience working in housing services, ideally within social housing or local authority. Knowledge of housing legislation, landlord obligations, and safeguarding. Experience supporting residents to sustain tenancies and improve housing conditions. Confident in identifying property hazards and instigating remedial action. Strong customer service skills with a sensitive and empathetic approach. Ability to work independently, manage workloads, and meet deadlines. Competent in using housing management systems and recording accurate case notes. Understanding of data protection, GDPR, health and safety, and fire safety standards. What you need to do now If you have the skills and experience for this role and are available at short notice, please apply today with your CV and availability. For more information, click APPLY NOW or get in touch directly. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Walsall area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties / Accountability Ensure implementation of all Company Policies and Procedures. Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme. Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level. Visit each resident prior to work commencing to introduce and communicate the scope of works. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home. Create and maintain plot files (both paper and electronic). Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team. Arrange appointment for surveys and works. Ensure letters are sent out confirming all survey and work dates. Manage complaints in line with our complaint's procedure. Distribute high quality, easy to understand communication materials as requested Participate in Project Management meetings as required. Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team. To provide aftercare packs and instruct on new installations. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service. Any other reasonable management request as agreed with Senior RLO. Experience / Skills At least 1-year resident liaison experience within the construction / social housing sector Report writing Excellent customer service skills Highly organised Excellent attention to detail Ability to work within guidelines Ability to competently operate MS office (Word & Excel)
Sep 01, 2025
Contractor
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Walsall area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties / Accountability Ensure implementation of all Company Policies and Procedures. Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme. Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level. Visit each resident prior to work commencing to introduce and communicate the scope of works. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home. Create and maintain plot files (both paper and electronic). Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team. Arrange appointment for surveys and works. Ensure letters are sent out confirming all survey and work dates. Manage complaints in line with our complaint's procedure. Distribute high quality, easy to understand communication materials as requested Participate in Project Management meetings as required. Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team. To provide aftercare packs and instruct on new installations. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service. Any other reasonable management request as agreed with Senior RLO. Experience / Skills At least 1-year resident liaison experience within the construction / social housing sector Report writing Excellent customer service skills Highly organised Excellent attention to detail Ability to work within guidelines Ability to competently operate MS office (Word & Excel)
JOB TITLE: Private Sector Housing Officer DEPARTMENT: Strategic Housing (Private Sector Housing) POST NUMBER: 1968 GRADE: Scale 5 DURATION OF ROLE: 18 months HOURS: 37 hours per week ACCOUNTABLE TO: Senior Private Sector Housing Officer LOCATION: City Offices and hybrid working from home (first three weeks at the City Offices) POST OBJECTIVE: To contribute to improving the quality of the private sector housing stock and ensure the sector is able to fulfil its potential in meeting housing need in the district. The post holder may be required to line manage one officer and will undertake the full range of private sector housing functions, including enforcement, complaint work, the licencing of HMOs, the delivery of disabled facilities grants, the inspection on empty homes as required, as well as assist in the annual inspection of mobile home parks. The post holder will also be required to respond to and investigate service request complains including those around damp and mould and vermin. All work will be carried out in accordance with statutory requirements as well as council policy and procedures. SPECIFIC TASKS: To line manage, if required, the Private Sector Housing Administrator. To investigate under the provisions of the Housing Act 2004, Environmental Protection Act 1990 and other current or future legislation complaints of poor housing conditions in both private sector and social housing accommodation and provide technical and directed advice to resolve matters. Where possible and appropriate, to work cooperatively with landlords to ensure required standards are met and housing conditions improved where required. To inspect, with a high level of competency, all types of private dwellings in the private rented sector including houses in multiple occupation (HMOs) to ensure compliance with public health and housing legislation. To carry out house condition surveys and risk assessments for the purposes of identifying structural and other serious deficiencies and hazards, using the Housing Health and Safety Rating System (HHSRS), the Decent Homes Standard and any successor systems and standards. On receipt of a service request, make an initial assessment, exercising professional judgement as to the nature and seriousness of the housing standards defect. Seek to resolve the issue informally if appropriate or progress towards immediate formal enforcement action. Draft schedules of works, notices and orders for enforcement under the provisions of the Housing Act 2004 and other relevant legislation in accordance with the council's scheme of delegation. To undertake follow-up inspections where statutory notices, and informal notices have been served to determine whether the works have been satisfactorily completed. Be fully conversant with the powers, duties and obligations conferred by the relevant legislation. To carry out reactive and proactive complaint work in respect of all types of HMO properties and investigate the licensing status of HMO premises including inspection of housing conditions and assessment of management and amenity standards. In licensed properties monitor and assess compliance with licensing conditions. Correspond with landlords and managing agents to achieve compliance with all relevant legislation. Prepare prosecution cases in accordance with the Private Sector Housing enforcement policy, PACE and other relevant legislation and within legal time limits. To appear at Magistrates Court, County Court or tribunal to give evidence when required as a witness for the council in respect of prosecution cases. Attend tribunal hearings in relation to appeals against action taken under all relevant legislation as delegated under the council's scheme of delegation. To investigate reports of empty homes within the district and to take appropriate action wherever possible to bring a property back into use. Help maintain the register of empty homes in accordance with Council policy. To consider and comment on applications for planning permission in respect of all housing matters. Deliver and administer Disabled Facilities Grants and be fully conversant in the Housing Grants Construction and Regeneration Act 1996. Undertake other duties as may reasonably be expected and required within the general scope of the role. In addition, the post holder will be required to: 1. Comply with the council's safeguarding Policy. 2. Comply with the council's Equal Opportunities Policy. 3. Comply with the Code of Conduct and other relevant policy, procedures and legislation. 4. Comply with and/or ensure compliance with the Council's Data Protection Policies and the General Data Protection Regulations and other relevant legislation. Health and Safety Every employee while at work has a duty to take reasonable care of their own health and safety and that of other persons who may be affected by his/her acts or omissions at work - Health and Safety at Work Act 1974. Equality Winchester City Council bases its employment practices on the concept of equal opportunity. As an equal opportunity employer the Council opposes all forms of discrimination or unfair treatment on the grounds of gender, marital status, race, colour, nationality, national origin, ethnic origin, religious belief, sexual orientation, disability or June 2025 June 2025 age. No employee or job applicant will be disadvantaged by any condition or requirement which cannot be shown to be justifiable. Safeguarding Winchester City Council has a responsibility to safeguard and promote the welfare of children and vulnerable adults. The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding
Sep 01, 2025
Full time
JOB TITLE: Private Sector Housing Officer DEPARTMENT: Strategic Housing (Private Sector Housing) POST NUMBER: 1968 GRADE: Scale 5 DURATION OF ROLE: 18 months HOURS: 37 hours per week ACCOUNTABLE TO: Senior Private Sector Housing Officer LOCATION: City Offices and hybrid working from home (first three weeks at the City Offices) POST OBJECTIVE: To contribute to improving the quality of the private sector housing stock and ensure the sector is able to fulfil its potential in meeting housing need in the district. The post holder may be required to line manage one officer and will undertake the full range of private sector housing functions, including enforcement, complaint work, the licencing of HMOs, the delivery of disabled facilities grants, the inspection on empty homes as required, as well as assist in the annual inspection of mobile home parks. The post holder will also be required to respond to and investigate service request complains including those around damp and mould and vermin. All work will be carried out in accordance with statutory requirements as well as council policy and procedures. SPECIFIC TASKS: To line manage, if required, the Private Sector Housing Administrator. To investigate under the provisions of the Housing Act 2004, Environmental Protection Act 1990 and other current or future legislation complaints of poor housing conditions in both private sector and social housing accommodation and provide technical and directed advice to resolve matters. Where possible and appropriate, to work cooperatively with landlords to ensure required standards are met and housing conditions improved where required. To inspect, with a high level of competency, all types of private dwellings in the private rented sector including houses in multiple occupation (HMOs) to ensure compliance with public health and housing legislation. To carry out house condition surveys and risk assessments for the purposes of identifying structural and other serious deficiencies and hazards, using the Housing Health and Safety Rating System (HHSRS), the Decent Homes Standard and any successor systems and standards. On receipt of a service request, make an initial assessment, exercising professional judgement as to the nature and seriousness of the housing standards defect. Seek to resolve the issue informally if appropriate or progress towards immediate formal enforcement action. Draft schedules of works, notices and orders for enforcement under the provisions of the Housing Act 2004 and other relevant legislation in accordance with the council's scheme of delegation. To undertake follow-up inspections where statutory notices, and informal notices have been served to determine whether the works have been satisfactorily completed. Be fully conversant with the powers, duties and obligations conferred by the relevant legislation. To carry out reactive and proactive complaint work in respect of all types of HMO properties and investigate the licensing status of HMO premises including inspection of housing conditions and assessment of management and amenity standards. In licensed properties monitor and assess compliance with licensing conditions. Correspond with landlords and managing agents to achieve compliance with all relevant legislation. Prepare prosecution cases in accordance with the Private Sector Housing enforcement policy, PACE and other relevant legislation and within legal time limits. To appear at Magistrates Court, County Court or tribunal to give evidence when required as a witness for the council in respect of prosecution cases. Attend tribunal hearings in relation to appeals against action taken under all relevant legislation as delegated under the council's scheme of delegation. To investigate reports of empty homes within the district and to take appropriate action wherever possible to bring a property back into use. Help maintain the register of empty homes in accordance with Council policy. To consider and comment on applications for planning permission in respect of all housing matters. Deliver and administer Disabled Facilities Grants and be fully conversant in the Housing Grants Construction and Regeneration Act 1996. Undertake other duties as may reasonably be expected and required within the general scope of the role. In addition, the post holder will be required to: 1. Comply with the council's safeguarding Policy. 2. Comply with the council's Equal Opportunities Policy. 3. Comply with the Code of Conduct and other relevant policy, procedures and legislation. 4. Comply with and/or ensure compliance with the Council's Data Protection Policies and the General Data Protection Regulations and other relevant legislation. Health and Safety Every employee while at work has a duty to take reasonable care of their own health and safety and that of other persons who may be affected by his/her acts or omissions at work - Health and Safety at Work Act 1974. Equality Winchester City Council bases its employment practices on the concept of equal opportunity. As an equal opportunity employer the Council opposes all forms of discrimination or unfair treatment on the grounds of gender, marital status, race, colour, nationality, national origin, ethnic origin, religious belief, sexual orientation, disability or June 2025 June 2025 age. No employee or job applicant will be disadvantaged by any condition or requirement which cannot be shown to be justifiable. Safeguarding Winchester City Council has a responsibility to safeguard and promote the welfare of children and vulnerable adults. The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding
Salary Circa £67k + Performance related pay + Medicash Join Our Team as Head of Finance Delivery! Are you a qualified finance professional who thrives in environments where your people skills are as valued as your financial acumen? Where innovation and excellence are core values and you ll have accountability to support the delivery of the budgets and accounts for a District Council with a Housing Revenue Account, but within the wider support network of your own Business partnering team and also peer colleagues doing the same role for other District/Boroughs. As the Head of Finance Delivery, you will be pivotal in leading the SHDC Business partnering team, ensuring robust and effective management of the Councils' finances. Your strategic leadership will enhance decision-making processes; support financial planning, and ensure compliance with legislative and policy requirements. You will coordinate, plan, and deliver comprehensive financial management and advice, making a significant impact to our client Councils. And you ll work as part of a wider Finance Senior management team to look at departmental solutions. We re looking for an experienced local government finance professional who will lead the delivery of accurate budget monitoring for revenue and capital; ensuring timely and precise financial reporting. Will develop and implement effective financial controls and procedures and collaborate with statutory Section 151 to ensure robust financial management. You will also ensure budget managers are supported through guidance and training. Ongoing development of your team will be a key focus, so we need individuals who can provide strategic leadership and promote a positive culture across the finance team. What you ll bring to the role: Qualifications: Full CCAB qualification (such as CIPFA/CIMA) with ongoing CPD. Proven experience in managing and leading finance teams delivering yearly budgets, management accounts, year-end publications, and other in-year returns. With aptitude to delegate and engage teams to high performance. You ll need to have worked in Local Government Finance previously and will have strong knowledge of financial systems and Excel. Additionally, you ll have strong communication and interpersonal skills and will be able to work to deadlines and adapt to changing demands. Attributes: Ability to plan and organize a complex and varied workload, communicate confidently to a range of colleagues, customers, and stakeholders, and maintain a professional outlook and approach to working. Other Requirements: Whilst this role will be based at Spalding, there is a requirement to commute between sites across Lincolnshire so the postholder will need to organise own travel to attend PSPS offices and other worksites as and when required Who we are: PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services. Company culture: At PSPS, we are driven by a clear mission: Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues. We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including: All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding. Annual Awards Night: Celebrating our achievements. Staff Briefings: Keeping everyone informed and engaged. Early Careers Programme & Buddy Scheme: Supporting new and entry-level talent. Our Values: At PSPS, we live by our core values: One Team: We work collaboratively and support each other to achieve our goals. Professionalism: We maintain the highest standards in everything we do. Innovation: We embrace new ideas and technologies to drive improvement. Supportive: We provide a nurturing environment where everyone can thrive. Excellence: We strive for excellence in all our services and interactions. What do I get in return? Local Government Pension Scheme: Secure your future with a robust pension plan, 23.1% employer contribution. Annual leave: Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off We also provide an option for you to flex when you take your bank holidays. Medicash: Access to a range of health and wellbeing benefits including cashback on everyday healthcare costs and access to digital health tools. Hybrid working: Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week. Wellbeing Support, Advice and Guidance: Emotional guidance can be accessed via our Employee Assistance Program through an online portal or over the telephone. Employee Benefits platform: Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts. Employment policies: Including gender-neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees lives. Career progression: Opportunities for professional growth and development. A qualifying period will need to be completed to obtain these benefits. Join Us: If you are ready to take on a challenging and rewarding role, apply now to become our Head of Finance Delivery. Help us achieve outstanding performance and satisfaction for our customers, communities, and colleagues. Want to find out more? View our corporate video Visit our website We welcome conversations from interested applicants. Please contact Samantha Knowles (Chief Finance Officer) Your application 1. A copy of your latest CV (max 4 pages). 2. A supporting statement (max 2 pages) which outlines your suitability and interest for the role against the requirements and job description. These should be submitted online, through our First4 Recruitment portal. PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer. On occasion PSPS receive significantly more applications than expected for some vacancies and under such circumstances PSPS reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.
Sep 01, 2025
Full time
Salary Circa £67k + Performance related pay + Medicash Join Our Team as Head of Finance Delivery! Are you a qualified finance professional who thrives in environments where your people skills are as valued as your financial acumen? Where innovation and excellence are core values and you ll have accountability to support the delivery of the budgets and accounts for a District Council with a Housing Revenue Account, but within the wider support network of your own Business partnering team and also peer colleagues doing the same role for other District/Boroughs. As the Head of Finance Delivery, you will be pivotal in leading the SHDC Business partnering team, ensuring robust and effective management of the Councils' finances. Your strategic leadership will enhance decision-making processes; support financial planning, and ensure compliance with legislative and policy requirements. You will coordinate, plan, and deliver comprehensive financial management and advice, making a significant impact to our client Councils. And you ll work as part of a wider Finance Senior management team to look at departmental solutions. We re looking for an experienced local government finance professional who will lead the delivery of accurate budget monitoring for revenue and capital; ensuring timely and precise financial reporting. Will develop and implement effective financial controls and procedures and collaborate with statutory Section 151 to ensure robust financial management. You will also ensure budget managers are supported through guidance and training. Ongoing development of your team will be a key focus, so we need individuals who can provide strategic leadership and promote a positive culture across the finance team. What you ll bring to the role: Qualifications: Full CCAB qualification (such as CIPFA/CIMA) with ongoing CPD. Proven experience in managing and leading finance teams delivering yearly budgets, management accounts, year-end publications, and other in-year returns. With aptitude to delegate and engage teams to high performance. You ll need to have worked in Local Government Finance previously and will have strong knowledge of financial systems and Excel. Additionally, you ll have strong communication and interpersonal skills and will be able to work to deadlines and adapt to changing demands. Attributes: Ability to plan and organize a complex and varied workload, communicate confidently to a range of colleagues, customers, and stakeholders, and maintain a professional outlook and approach to working. Other Requirements: Whilst this role will be based at Spalding, there is a requirement to commute between sites across Lincolnshire so the postholder will need to organise own travel to attend PSPS offices and other worksites as and when required Who we are: PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services. Company culture: At PSPS, we are driven by a clear mission: Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues. We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including: All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding. Annual Awards Night: Celebrating our achievements. Staff Briefings: Keeping everyone informed and engaged. Early Careers Programme & Buddy Scheme: Supporting new and entry-level talent. Our Values: At PSPS, we live by our core values: One Team: We work collaboratively and support each other to achieve our goals. Professionalism: We maintain the highest standards in everything we do. Innovation: We embrace new ideas and technologies to drive improvement. Supportive: We provide a nurturing environment where everyone can thrive. Excellence: We strive for excellence in all our services and interactions. What do I get in return? Local Government Pension Scheme: Secure your future with a robust pension plan, 23.1% employer contribution. Annual leave: Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off We also provide an option for you to flex when you take your bank holidays. Medicash: Access to a range of health and wellbeing benefits including cashback on everyday healthcare costs and access to digital health tools. Hybrid working: Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week. Wellbeing Support, Advice and Guidance: Emotional guidance can be accessed via our Employee Assistance Program through an online portal or over the telephone. Employee Benefits platform: Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts. Employment policies: Including gender-neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees lives. Career progression: Opportunities for professional growth and development. A qualifying period will need to be completed to obtain these benefits. Join Us: If you are ready to take on a challenging and rewarding role, apply now to become our Head of Finance Delivery. Help us achieve outstanding performance and satisfaction for our customers, communities, and colleagues. Want to find out more? View our corporate video Visit our website We welcome conversations from interested applicants. Please contact Samantha Knowles (Chief Finance Officer) Your application 1. A copy of your latest CV (max 4 pages). 2. A supporting statement (max 2 pages) which outlines your suitability and interest for the role against the requirements and job description. These should be submitted online, through our First4 Recruitment portal. PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer. On occasion PSPS receive significantly more applications than expected for some vacancies and under such circumstances PSPS reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.
Procurement And Contract Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 20.86 per hour Job Ref: (phone number removed)x Responsibilities Support the Procurement and Contract Management Team Managers in enhancing the development, efficiency, and success of the Temporary Accommodation and Resettlement department. Commission, procure, and manage the supply of accommodation, including temporary accommodation, direct lets, and private rented sector accommodation. Ensure effective supply of accommodation for households in housing need and provide effective contract monitoring. Contribute to ad hoc accommodation-related projects, property decant programs, and new contract development. Assist with the management of accommodation units within the Council s private leasing portfolio. Develop and deliver strategies, policies, and programs to manage accommodation for homeless cases, focusing on reducing usage and promoting value for money. Successfully tender, evaluate, and let contracts to providers, ensuring quality, value for money, and compliance with financial regulations and legal requirements. Develop and maintain relationships with private sector landlords, managing and letting agents, and owners of empty properties to secure privately rented properties for households in need. Carry out property inspections to assess suitability for housing needs, investigate disrepair complaints, and take property inventories. Collect, analyze, and act upon demand and supply data, performance, and financial information to shape commissioning decisions and manage service problems. Review, monitor, and evaluate the performance of accommodation-related projects, contracts, and service level agreements, addressing under-performance and service failures. Ensure systems are in place for effective move-on from emergency accommodation to minimize high-cost placements and subsidy loss. Interpret and assess customer needs, prepare forecasts and supply plans, and identify trends in accommodation needs. Assess and authorize payments related to the accommodation portfolio and work with finance teams to monitor and evaluate the accommodation budget. Promote the Council s procurement options at landlord forums, trade events, and one-to-one meetings. Manage property and tenancy aspects for properties under direct Council management and liaise with landlords, agents, tenants, and contractors. Actively liaise with landlords and managing agents to resolve accommodation-related problems. Support senior managers in contract and performance management of accommodation providers, analyzing contract performance data and complaints. Act as a contact for landlords with established tenancies facing difficulties and negotiate to resolve issues and sustain tenancies. Encourage landlords to develop good property management and standards. Stay informed on legislation and policy related to temporary accommodation supply and use, including housing benefit legislation. Ensure value for money is considered in all decisions and recommendations. Respond promptly to enquiries and complaints from temporary accommodation clients and attend court cases as required. Maintain accurate service records to comply with reporting arrangements and provide management with performance information. Develop and maintain positive relationships with clients, residents, council officers, housing providers, and other stakeholders to achieve high customer satisfaction. Ensure health and safety responsibilities are met by attending relevant training and complying with health and safety policies. Person Specification Demonstrate understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. Essential: Grade C or above in GCSE Maths and English or equivalent qualifications. Desirable: Qualified to undertake property inspection under the Housing Health and Safety Rating System or ability to obtain qualification. Experience of procurement and contract management, including addressing under-performance (Desirable). Understanding of the private rented sector and issues related to accommodation acquisition, security of tenure, health and safety, housing standards, and housing benefit regulations (Essential). Experience working with private landlords and lettings agents (Desirable). Experience working in a social/private sector housing environment or related field (Essential). Good verbal and written communication skills, including negotiation with accommodation providers and writing reports and procedures in plain English (Essential). Experience communicating effectively to customers and at all organizational levels (Essential). Ability to relate Department s objectives and policies to service and communicate them concisely to colleagues, customers, and partners (Essential). Ability to manage a varied workload and provide high-quality work with limited supervision (Essential). Ability to take responsibility for personal and team performance in delivering a customer-focused service (Essential). Ability to assess and communicate service issues, identify and cost appropriate responses and solutions (Essential). Commitment to equalities issues and understanding of their relevance to the Procurement and Contract Management Team and diverse customer needs (Essential). DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 01, 2025
Contractor
Procurement And Contract Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 20.86 per hour Job Ref: (phone number removed)x Responsibilities Support the Procurement and Contract Management Team Managers in enhancing the development, efficiency, and success of the Temporary Accommodation and Resettlement department. Commission, procure, and manage the supply of accommodation, including temporary accommodation, direct lets, and private rented sector accommodation. Ensure effective supply of accommodation for households in housing need and provide effective contract monitoring. Contribute to ad hoc accommodation-related projects, property decant programs, and new contract development. Assist with the management of accommodation units within the Council s private leasing portfolio. Develop and deliver strategies, policies, and programs to manage accommodation for homeless cases, focusing on reducing usage and promoting value for money. Successfully tender, evaluate, and let contracts to providers, ensuring quality, value for money, and compliance with financial regulations and legal requirements. Develop and maintain relationships with private sector landlords, managing and letting agents, and owners of empty properties to secure privately rented properties for households in need. Carry out property inspections to assess suitability for housing needs, investigate disrepair complaints, and take property inventories. Collect, analyze, and act upon demand and supply data, performance, and financial information to shape commissioning decisions and manage service problems. Review, monitor, and evaluate the performance of accommodation-related projects, contracts, and service level agreements, addressing under-performance and service failures. Ensure systems are in place for effective move-on from emergency accommodation to minimize high-cost placements and subsidy loss. Interpret and assess customer needs, prepare forecasts and supply plans, and identify trends in accommodation needs. Assess and authorize payments related to the accommodation portfolio and work with finance teams to monitor and evaluate the accommodation budget. Promote the Council s procurement options at landlord forums, trade events, and one-to-one meetings. Manage property and tenancy aspects for properties under direct Council management and liaise with landlords, agents, tenants, and contractors. Actively liaise with landlords and managing agents to resolve accommodation-related problems. Support senior managers in contract and performance management of accommodation providers, analyzing contract performance data and complaints. Act as a contact for landlords with established tenancies facing difficulties and negotiate to resolve issues and sustain tenancies. Encourage landlords to develop good property management and standards. Stay informed on legislation and policy related to temporary accommodation supply and use, including housing benefit legislation. Ensure value for money is considered in all decisions and recommendations. Respond promptly to enquiries and complaints from temporary accommodation clients and attend court cases as required. Maintain accurate service records to comply with reporting arrangements and provide management with performance information. Develop and maintain positive relationships with clients, residents, council officers, housing providers, and other stakeholders to achieve high customer satisfaction. Ensure health and safety responsibilities are met by attending relevant training and complying with health and safety policies. Person Specification Demonstrate understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. Essential: Grade C or above in GCSE Maths and English or equivalent qualifications. Desirable: Qualified to undertake property inspection under the Housing Health and Safety Rating System or ability to obtain qualification. Experience of procurement and contract management, including addressing under-performance (Desirable). Understanding of the private rented sector and issues related to accommodation acquisition, security of tenure, health and safety, housing standards, and housing benefit regulations (Essential). Experience working with private landlords and lettings agents (Desirable). Experience working in a social/private sector housing environment or related field (Essential). Good verbal and written communication skills, including negotiation with accommodation providers and writing reports and procedures in plain English (Essential). Experience communicating effectively to customers and at all organizational levels (Essential). Ability to relate Department s objectives and policies to service and communicate them concisely to colleagues, customers, and partners (Essential). Ability to manage a varied workload and provide high-quality work with limited supervision (Essential). Ability to take responsibility for personal and team performance in delivering a customer-focused service (Essential). Ability to assess and communicate service issues, identify and cost appropriate responses and solutions (Essential). Commitment to equalities issues and understanding of their relevance to the Procurement and Contract Management Team and diverse customer needs (Essential). DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Senior Transport Planner Bennett & Game are proud to be representing a well-established engineering consultancy with a strong reputation for delivering high-quality solutions across the UK development sector. Our client is seeking a Senior Transport Planner to join their Fareham office. With over 15 years in business and offices strategically located in the South, Central and Eastern regions, they provide transport, travel planning and civil engineering expertise to a diverse client base including housebuilders, land promoters, commercial developers and local authorities. Their projects range from small residential schemes through to major mixed-use and strategic land allocations, offering exposure to a wide variety of developments. The business is recognised for exceeding client expectations and is underpinned by core values of customer focus, openness, results and excellence. This is an employer that combines technical excellence with a genuinely supportive working environment. With a close-knit team of around 50 specialists, staff benefit from approachable leadership, structured career development, professional mentoring and access to industry-leading training. They are known for their collaborative culture, strong work-life balance and comprehensive benefits package. Salary & Benefits Competitive salary - dependent on experience. Quarterly bonus scheme of up to 10% of annual salary, with additional overage bonus if company targets are exceeded. 5% employer pension contribution (Standard Life). Private healthcare through Vitality, including access to active rewards. 24 days annual leave + bank holidays, with an additional day for your birthday if it falls in the working week. Holiday buy & sell scheme - purchase up to 5 days, sell up to 4. Flexible hours (8am-6pm, core 10am-4pm) with up to 2 days per week home working. One funded professional membership per year. Regular CPD sessions and training opportunities. Employee Assistance Programme - 24/7 confidential support. One annual paid community/charity day. Cycle to Work Scheme and free flu vaccinations. Role Overview Write, check and occasionally approve technical reports such as Transport Assessments, Statements, Travel Plans and Technical Notes. Prepare appeal documentation including Statement of Case and Statement of Common Ground. Successfully manage schemes, including budget, timescales, and requesting additional fees where appropriate. Liaise directly with clients, officers and highway authorities, representing the company at meetings, consultations and appeal hearings. Provide guidance and training to junior colleagues. Complete, review and approve planning drawing requirements such as visibility splays, tracking diagrams and access designs with minimal amendments. Undertake junction modelling, trip generation/distribution analysis and apply the 'Decide and Provide' methodology. Identify and design mitigation schemes to overcome highway, safety and active travel constraints. Prepare fee proposals and tenders across all project scales. Contribute to Section 106 obligation discussions. Provide high-level initial feedback to clients and step in to support projects outside of your direct involvement when needed. Requirements Degree-level qualification or equivalent experience. Membership of a relevant professional organisation. Minimum 5 years' experience in transport planning. Strong knowledge and application of national, regional and local policy and design guidance. Excellent written and verbal communication skills. Proficiency with Microsoft packages and transport modelling/junction assessment software. Ability to manage your own workload, delegate tasks and provide guidance to colleagues. Confidence to advise clients and provide feedback without reliance on full technical assessments. Experience preparing appeal documentation and attending public consultations. This is an excellent opportunity to step into a senior-level role within a respected consultancy where your expertise will be valued, your leadership supported and your career development encouraged. If you are an experienced Transport Planner seeking progression, client-facing responsibility and involvement in high-profile projects, we would be keen to hear from you. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Sep 01, 2025
Full time
Senior Transport Planner Bennett & Game are proud to be representing a well-established engineering consultancy with a strong reputation for delivering high-quality solutions across the UK development sector. Our client is seeking a Senior Transport Planner to join their Fareham office. With over 15 years in business and offices strategically located in the South, Central and Eastern regions, they provide transport, travel planning and civil engineering expertise to a diverse client base including housebuilders, land promoters, commercial developers and local authorities. Their projects range from small residential schemes through to major mixed-use and strategic land allocations, offering exposure to a wide variety of developments. The business is recognised for exceeding client expectations and is underpinned by core values of customer focus, openness, results and excellence. This is an employer that combines technical excellence with a genuinely supportive working environment. With a close-knit team of around 50 specialists, staff benefit from approachable leadership, structured career development, professional mentoring and access to industry-leading training. They are known for their collaborative culture, strong work-life balance and comprehensive benefits package. Salary & Benefits Competitive salary - dependent on experience. Quarterly bonus scheme of up to 10% of annual salary, with additional overage bonus if company targets are exceeded. 5% employer pension contribution (Standard Life). Private healthcare through Vitality, including access to active rewards. 24 days annual leave + bank holidays, with an additional day for your birthday if it falls in the working week. Holiday buy & sell scheme - purchase up to 5 days, sell up to 4. Flexible hours (8am-6pm, core 10am-4pm) with up to 2 days per week home working. One funded professional membership per year. Regular CPD sessions and training opportunities. Employee Assistance Programme - 24/7 confidential support. One annual paid community/charity day. Cycle to Work Scheme and free flu vaccinations. Role Overview Write, check and occasionally approve technical reports such as Transport Assessments, Statements, Travel Plans and Technical Notes. Prepare appeal documentation including Statement of Case and Statement of Common Ground. Successfully manage schemes, including budget, timescales, and requesting additional fees where appropriate. Liaise directly with clients, officers and highway authorities, representing the company at meetings, consultations and appeal hearings. Provide guidance and training to junior colleagues. Complete, review and approve planning drawing requirements such as visibility splays, tracking diagrams and access designs with minimal amendments. Undertake junction modelling, trip generation/distribution analysis and apply the 'Decide and Provide' methodology. Identify and design mitigation schemes to overcome highway, safety and active travel constraints. Prepare fee proposals and tenders across all project scales. Contribute to Section 106 obligation discussions. Provide high-level initial feedback to clients and step in to support projects outside of your direct involvement when needed. Requirements Degree-level qualification or equivalent experience. Membership of a relevant professional organisation. Minimum 5 years' experience in transport planning. Strong knowledge and application of national, regional and local policy and design guidance. Excellent written and verbal communication skills. Proficiency with Microsoft packages and transport modelling/junction assessment software. Ability to manage your own workload, delegate tasks and provide guidance to colleagues. Confidence to advise clients and provide feedback without reliance on full technical assessments. Experience preparing appeal documentation and attending public consultations. This is an excellent opportunity to step into a senior-level role within a respected consultancy where your expertise will be valued, your leadership supported and your career development encouraged. If you are an experienced Transport Planner seeking progression, client-facing responsibility and involvement in high-profile projects, we would be keen to hear from you. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
We're recruiting a proactive and customer-focused Resident Services Officer to deliver excellent neighbourhood housing services. This role is central to supporting residents, ensuring effective tenancy and neighbourhood management, and providing a seamless customer experience. You'll be part of a dynamic team, handling a wide range of housing management activities while building strong relationships with residents and internal teams to resolve issues quickly and effectively. Please note this is a site-based role, 5 days per week with no home working. The Role Provide front-line housing management support across neighbourhoods, including reception, telephone, and email contact with residents. Coordinate tenancy processes such as sign-ups, mutual exchanges, Right to Buy applications, and tenancy sustainment activities. Support residents with queries, complaints, and member enquiries, ensuring these are logged, tracked, and resolved within set timescales. Deliver excellent customer service, ensuring residents feel supported and engaged. Schedule and support estate inspections, tenancy visits, and community meetings. Monitor and follow up on compliance-related tasks such as gas access, fire risk actions, and health and safety checks. Maintain accurate casework records, databases, and patch information. Support neighbourhood teams with project work, administration, and the delivery of service improvements. Key Requirements Experience delivering housing or neighbourhood management services. Excellent customer service skills, with the ability to deal with residents empathetically and professionally. Strong administrative and organisational skills, able to manage multiple tasks and meet deadlines. Proficient in IT systems including Microsoft Office, with the ability to maintain accurate records. Strong communication skills, both written and verbal, with the ability to work with residents, colleagues, and stakeholders effectively. Ability to handle sensitive or challenging situations with professionalism and discretion. Flexible, proactive, and able to work both independently and as part of a team. Willingness and ability to work on site, 5 days per week. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 01, 2025
Contractor
We're recruiting a proactive and customer-focused Resident Services Officer to deliver excellent neighbourhood housing services. This role is central to supporting residents, ensuring effective tenancy and neighbourhood management, and providing a seamless customer experience. You'll be part of a dynamic team, handling a wide range of housing management activities while building strong relationships with residents and internal teams to resolve issues quickly and effectively. Please note this is a site-based role, 5 days per week with no home working. The Role Provide front-line housing management support across neighbourhoods, including reception, telephone, and email contact with residents. Coordinate tenancy processes such as sign-ups, mutual exchanges, Right to Buy applications, and tenancy sustainment activities. Support residents with queries, complaints, and member enquiries, ensuring these are logged, tracked, and resolved within set timescales. Deliver excellent customer service, ensuring residents feel supported and engaged. Schedule and support estate inspections, tenancy visits, and community meetings. Monitor and follow up on compliance-related tasks such as gas access, fire risk actions, and health and safety checks. Maintain accurate casework records, databases, and patch information. Support neighbourhood teams with project work, administration, and the delivery of service improvements. Key Requirements Experience delivering housing or neighbourhood management services. Excellent customer service skills, with the ability to deal with residents empathetically and professionally. Strong administrative and organisational skills, able to manage multiple tasks and meet deadlines. Proficient in IT systems including Microsoft Office, with the ability to maintain accurate records. Strong communication skills, both written and verbal, with the ability to work with residents, colleagues, and stakeholders effectively. Ability to handle sensitive or challenging situations with professionalism and discretion. Flexible, proactive, and able to work both independently and as part of a team. Willingness and ability to work on site, 5 days per week. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Communications Assistant Are you new to nature and keen to start out in the conservation sector Are you a creative communicator with a passion for storytelling and making a difference Do you have experience working with young audiences, preferably within a wildlife or conservation setting We are looking for an enthusiastic Communications Assistant to help support the work, grow reach and engage a wide range of communities, for a small, purpose-driven conservation charity. Position: Communications Assistant Location: Remote (this role requires occasional travel and overnight stays) Hours: Full time (37.5 hours per week) Contract: Permanent Salary: £24,946 per annum Benefits Include: 25 days holiday, plus Christmas day through to New Year s Day paid, plus 6 days of floating holidays, pro-rata. Flexible approach to hours of work. Pension contribution of 3%, one-off contributions toward the cost of an ergonomic office chair and toward purchases of essential devices, monthly home working allowance, plus an annual contribution toward the maintenance and/or replacement of the essential devices. Closing Date: 5pm on Monday 8th September. We reserve the right to interview candidates and close the ad ahead of the closing date, should a strong candidate be identified. About the Role Whether you're just starting out or bringing early career experience, in this role you will have the opportunity to develop your skills across digital, print and media, working with a highly committed team to help restore beavers across Britain. The purpose of this role is to amplify the charity s communications by supporting the communications team s day to day administrative tasks, channel planning, content creation, website updates and campaign delivery, involving some relationship management and project input. Reporting to the Senior Communications Officer, you will be supported by formal and informal training to develop your skillset in writing and editing, media relations and database management, newsletters, websites and gain working knowledge of tools such as Canva, Hootsuite and Mailchimp. Key responsibilities include: Provide administrative and project support across the Communications and Education team, learning and using key tools and processes Support and develop communications channels and platforms, including website updates, accessibility reviews and database content Assist with social media planning, content creation and monitoring trends, including design of assets using Canva Coordinate and support podcasts, events and campaigns, including stakeholder engagement and occasional travel to represent the organisation Contribute to creative content development such as infographics, reports and materials for Beaver Trust and partners Ensure compliance with organisational policies, including health and safety, safeguarding, copyright, GDPR and EDI best practice We welcome applicants who may need flexible ways of working or support in managing workload. About You Essential skills and experience include: A strong interest in or passion for nature, conservation and restoration An interest in communicating complex concepts in new and engaging ways to a wide audience Able to communicate ideas clearly in a team environment, with reasonable adjustments where needed Good organisation skills including time management, administration, workload planning and meeting deadlines. We welcome applicants who may need flexible ways of working or support in managing their workload Familiarity with social media platforms such as Instagram, Facebook and LinkedIn. Competent IT skills, preferably Google Suite, and good level standards for visual content ( little experience of producing content is necessary ) Resident in mainland Britain and proof of right to work in Britain A space to work safely at home; there is a basic requirement to work with limited interruptions during working hours, in order to carry out meetings online and work effectively with colleagues with a stable internet connection This role might suit you if you have A diploma in communications, PR, journalism, or a related field A diploma in ecology, biology ora related field Internship or work experience in a related field Specific experience with social media content systems (e.g. Hootsuite) and design software (e.g. Canva) Website management or development experience You don t need to meet every requirement, if you re enthusiastic about the role, we encourage you to apply To apply please upload a 2pp CV and 1pp covering letter explaining their interest and suitability for the role. Please note, we can only accept candidates with the right to work in the UK. About the Organisation Join a nature restoration charity, restoring beavers to regenerate our landscapes. Beavers were once a common and influential part of the British countryside, and as such, the team wants to reconnect people to this part of our heritage. We actively encourage applications from people of all backgrounds, especially those underrepresented in the environmental sector including people of colour, disabled people, those from low-income backgrounds, LGBTQIA+ communities and all other protected characteristics. You may have experience in roles including; Communications Officer, Digital Marketing Assistant, Social Media Coordinator, PR Assistant, Content Creator, Campaigns Assistant, Events Assistant. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Sep 01, 2025
Full time
Communications Assistant Are you new to nature and keen to start out in the conservation sector Are you a creative communicator with a passion for storytelling and making a difference Do you have experience working with young audiences, preferably within a wildlife or conservation setting We are looking for an enthusiastic Communications Assistant to help support the work, grow reach and engage a wide range of communities, for a small, purpose-driven conservation charity. Position: Communications Assistant Location: Remote (this role requires occasional travel and overnight stays) Hours: Full time (37.5 hours per week) Contract: Permanent Salary: £24,946 per annum Benefits Include: 25 days holiday, plus Christmas day through to New Year s Day paid, plus 6 days of floating holidays, pro-rata. Flexible approach to hours of work. Pension contribution of 3%, one-off contributions toward the cost of an ergonomic office chair and toward purchases of essential devices, monthly home working allowance, plus an annual contribution toward the maintenance and/or replacement of the essential devices. Closing Date: 5pm on Monday 8th September. We reserve the right to interview candidates and close the ad ahead of the closing date, should a strong candidate be identified. About the Role Whether you're just starting out or bringing early career experience, in this role you will have the opportunity to develop your skills across digital, print and media, working with a highly committed team to help restore beavers across Britain. The purpose of this role is to amplify the charity s communications by supporting the communications team s day to day administrative tasks, channel planning, content creation, website updates and campaign delivery, involving some relationship management and project input. Reporting to the Senior Communications Officer, you will be supported by formal and informal training to develop your skillset in writing and editing, media relations and database management, newsletters, websites and gain working knowledge of tools such as Canva, Hootsuite and Mailchimp. Key responsibilities include: Provide administrative and project support across the Communications and Education team, learning and using key tools and processes Support and develop communications channels and platforms, including website updates, accessibility reviews and database content Assist with social media planning, content creation and monitoring trends, including design of assets using Canva Coordinate and support podcasts, events and campaigns, including stakeholder engagement and occasional travel to represent the organisation Contribute to creative content development such as infographics, reports and materials for Beaver Trust and partners Ensure compliance with organisational policies, including health and safety, safeguarding, copyright, GDPR and EDI best practice We welcome applicants who may need flexible ways of working or support in managing workload. About You Essential skills and experience include: A strong interest in or passion for nature, conservation and restoration An interest in communicating complex concepts in new and engaging ways to a wide audience Able to communicate ideas clearly in a team environment, with reasonable adjustments where needed Good organisation skills including time management, administration, workload planning and meeting deadlines. We welcome applicants who may need flexible ways of working or support in managing their workload Familiarity with social media platforms such as Instagram, Facebook and LinkedIn. Competent IT skills, preferably Google Suite, and good level standards for visual content ( little experience of producing content is necessary ) Resident in mainland Britain and proof of right to work in Britain A space to work safely at home; there is a basic requirement to work with limited interruptions during working hours, in order to carry out meetings online and work effectively with colleagues with a stable internet connection This role might suit you if you have A diploma in communications, PR, journalism, or a related field A diploma in ecology, biology ora related field Internship or work experience in a related field Specific experience with social media content systems (e.g. Hootsuite) and design software (e.g. Canva) Website management or development experience You don t need to meet every requirement, if you re enthusiastic about the role, we encourage you to apply To apply please upload a 2pp CV and 1pp covering letter explaining their interest and suitability for the role. Please note, we can only accept candidates with the right to work in the UK. About the Organisation Join a nature restoration charity, restoring beavers to regenerate our landscapes. Beavers were once a common and influential part of the British countryside, and as such, the team wants to reconnect people to this part of our heritage. We actively encourage applications from people of all backgrounds, especially those underrepresented in the environmental sector including people of colour, disabled people, those from low-income backgrounds, LGBTQIA+ communities and all other protected characteristics. You may have experience in roles including; Communications Officer, Digital Marketing Assistant, Social Media Coordinator, PR Assistant, Content Creator, Campaigns Assistant, Events Assistant. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Communications Assistant Are you new to nature and keen to start out in the conservation sector? Are you a creative communicator with a passion for storytelling and making a difference? Do you have experience working with young audiences, preferably within a wildlife or conservation setting? We are looking for an enthusiastic Communications Assistant to help support the work, grow reach and engage a wide range of communities, for a small, purpose-driven conservation charity. Position: Communications Assistant Location: Remote (this role requires occasional travel and overnight stays) Hours: Full time (37.5 hours per week) Contract: Permanent Salary: £24,946 per annum Benefits Include: 25 days holiday, plus Christmas day through to New Year's Day paid, plus 6 days of floating holidays, pro-rata. Flexible approach to hours of work. Pension contribution of 3%, one-off contributions toward the cost of an ergonomic office chair and toward purchases of essential devices, monthly home working allowance, plus an annual contribution toward the maintenance and/or replacement of the essential devices. Closing Date: 5pm on Monday 8th September. We reserve the right to interview candidates and close the ad ahead of the closing date, should a strong candidate be identified. About the Role Whether you're just starting out or bringing early career experience, in this role you will have the opportunity to develop your skills across digital, print and media, working with a highly committed team to help restore beavers across Britain. The purpose of this role is to amplify the charity's communications by supporting the communications team's day to day administrative tasks, channel planning, content creation, website updates and campaign delivery, involving some relationship management and project input. Reporting to the Senior Communications Officer, you will be supported by formal and informal training to develop your skillset in writing and editing, media relations and database management, newsletters, websites and gain working knowledge of tools such as Canva, Hootsuite and Mailchimp. Key responsibilities include: Provide administrative and project support across the Communications and Education team, learning and using key tools and processes Support and develop communications channels and platforms, including website updates, accessibility reviews and database content Assist with social media planning, content creation and monitoring trends, including design of assets using Canva Coordinate and support podcasts, events and campaigns, including stakeholder engagement and occasional travel to represent the organisation Contribute to creative content development such as infographics, reports and materials for Beaver Trust and partners Ensure compliance with organisational policies, including health and safety, safeguarding, copyright, GDPR and EDI best practice We welcome applicants who may need flexible ways of working or support in managing workload. About You Essential skills and experience include: A strong interest in or passion for nature, conservation and restoration An interest in communicating complex concepts in new and engaging ways to a wide audience Able to communicate ideas clearly in a team environment, with reasonable adjustments where needed Good organisation skills including time management, administration, workload planning and meeting deadlines. We welcome applicants who may need flexible ways of working or support in managing their workload Familiarity with social media platforms such as Instagram, Facebook and LinkedIn. Competent IT skills, preferably Google Suite, and good level standards for visual content ( little experience of producing content is necessary ) Resident in mainland Britain and proof of right to work in Britain A space to work safely at home; there is a basic requirement to work with limited interruptions during working hours, in order to carry out meetings online and work effectively with colleagues with a stable internet connection This role might suit you if you have A diploma in communications, PR, journalism, or a related field A diploma in ecology, biology ora related field Internship or work experience in a related field Specific experience with social media content systems (e.g. Hootsuite) and design software (e.g. Canva) Website management or development experience You don't need to meet every requirement, if you're enthusiastic about the role, we encourage you to apply To apply please upload a 2pp CV and 1pp covering letter explaining their interest and suitability for the role. Please note, we can only accept candidates with the right to work in the UK. About the Organisation Join a nature restoration charity, restoring beavers to regenerate our landscapes. Beavers were once a common and influential part of the British countryside, and as such, the team wants to reconnect people to this part of our heritage. We actively encourage applications from people of all backgrounds, especially those underrepresented in the environmental sector including people of colour, disabled people, those from low-income backgrounds, LGBTQIA+ communities and all other protected characteristics. You may have experience in roles including; Communications Officer, Digital Marketing Assistant, Social Media Coordinator, PR Assistant, Content Creator, Campaigns Assistant, Events Assistant. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Sep 01, 2025
Full time
Communications Assistant Are you new to nature and keen to start out in the conservation sector? Are you a creative communicator with a passion for storytelling and making a difference? Do you have experience working with young audiences, preferably within a wildlife or conservation setting? We are looking for an enthusiastic Communications Assistant to help support the work, grow reach and engage a wide range of communities, for a small, purpose-driven conservation charity. Position: Communications Assistant Location: Remote (this role requires occasional travel and overnight stays) Hours: Full time (37.5 hours per week) Contract: Permanent Salary: £24,946 per annum Benefits Include: 25 days holiday, plus Christmas day through to New Year's Day paid, plus 6 days of floating holidays, pro-rata. Flexible approach to hours of work. Pension contribution of 3%, one-off contributions toward the cost of an ergonomic office chair and toward purchases of essential devices, monthly home working allowance, plus an annual contribution toward the maintenance and/or replacement of the essential devices. Closing Date: 5pm on Monday 8th September. We reserve the right to interview candidates and close the ad ahead of the closing date, should a strong candidate be identified. About the Role Whether you're just starting out or bringing early career experience, in this role you will have the opportunity to develop your skills across digital, print and media, working with a highly committed team to help restore beavers across Britain. The purpose of this role is to amplify the charity's communications by supporting the communications team's day to day administrative tasks, channel planning, content creation, website updates and campaign delivery, involving some relationship management and project input. Reporting to the Senior Communications Officer, you will be supported by formal and informal training to develop your skillset in writing and editing, media relations and database management, newsletters, websites and gain working knowledge of tools such as Canva, Hootsuite and Mailchimp. Key responsibilities include: Provide administrative and project support across the Communications and Education team, learning and using key tools and processes Support and develop communications channels and platforms, including website updates, accessibility reviews and database content Assist with social media planning, content creation and monitoring trends, including design of assets using Canva Coordinate and support podcasts, events and campaigns, including stakeholder engagement and occasional travel to represent the organisation Contribute to creative content development such as infographics, reports and materials for Beaver Trust and partners Ensure compliance with organisational policies, including health and safety, safeguarding, copyright, GDPR and EDI best practice We welcome applicants who may need flexible ways of working or support in managing workload. About You Essential skills and experience include: A strong interest in or passion for nature, conservation and restoration An interest in communicating complex concepts in new and engaging ways to a wide audience Able to communicate ideas clearly in a team environment, with reasonable adjustments where needed Good organisation skills including time management, administration, workload planning and meeting deadlines. We welcome applicants who may need flexible ways of working or support in managing their workload Familiarity with social media platforms such as Instagram, Facebook and LinkedIn. Competent IT skills, preferably Google Suite, and good level standards for visual content ( little experience of producing content is necessary ) Resident in mainland Britain and proof of right to work in Britain A space to work safely at home; there is a basic requirement to work with limited interruptions during working hours, in order to carry out meetings online and work effectively with colleagues with a stable internet connection This role might suit you if you have A diploma in communications, PR, journalism, or a related field A diploma in ecology, biology ora related field Internship or work experience in a related field Specific experience with social media content systems (e.g. Hootsuite) and design software (e.g. Canva) Website management or development experience You don't need to meet every requirement, if you're enthusiastic about the role, we encourage you to apply To apply please upload a 2pp CV and 1pp covering letter explaining their interest and suitability for the role. Please note, we can only accept candidates with the right to work in the UK. About the Organisation Join a nature restoration charity, restoring beavers to regenerate our landscapes. Beavers were once a common and influential part of the British countryside, and as such, the team wants to reconnect people to this part of our heritage. We actively encourage applications from people of all backgrounds, especially those underrepresented in the environmental sector including people of colour, disabled people, those from low-income backgrounds, LGBTQIA+ communities and all other protected characteristics. You may have experience in roles including; Communications Officer, Digital Marketing Assistant, Social Media Coordinator, PR Assistant, Content Creator, Campaigns Assistant, Events Assistant. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
