We are working in partnership with a Local Authority to recruit an experienced Accommodation Officer to support the effective management of a diverse portfolio of council-owned and privately managed properties. This role offers an excellent opportunity for a property or lettings professional with strong tenancy management and customer service skills to make a meaningful impact within the community. Key Responsibilities: Handle tenant and landlord enquiries via phone, email, and in person Conduct regular property inspections to ensure compliance with standards Manage the check-in and check-out process, including inventories and documentation Coordinate repairs and maintenance with internal teams and external contractors Maintain accurate records of all property and tenancy activity Collect and manage rent payments and handle arrears appropriately Respond to complaints, issue warnings, and escalate enforcement actions when required Work collaboratively as part of a multi-skilled team to deliver effective housing solutions Ensure compliance with all relevant housing legislation and council procedures Essential Requirements: Previous experience in lettings or property management Strong knowledge of the residential lettings process and relevant legislation Excellent organisational and administrative skills Confident communicator with a customer-focused approach Strong understanding of professional boundaries and safeguarding practices Full UK driving licence and access to a vehicle insured for work purposes Desirable: CIH qualification or equivalent in housing or property management Experience working with a Local Authority or in a social housing setting Knowledge of the Housing Act 1996 (as amended) Familiarity with Equalities legislation and support work practices Location: The role is predominantly based in West Devon, covering Tavistock and surrounding areas, with some travel required to South Hams. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 04, 2025
Contractor
We are working in partnership with a Local Authority to recruit an experienced Accommodation Officer to support the effective management of a diverse portfolio of council-owned and privately managed properties. This role offers an excellent opportunity for a property or lettings professional with strong tenancy management and customer service skills to make a meaningful impact within the community. Key Responsibilities: Handle tenant and landlord enquiries via phone, email, and in person Conduct regular property inspections to ensure compliance with standards Manage the check-in and check-out process, including inventories and documentation Coordinate repairs and maintenance with internal teams and external contractors Maintain accurate records of all property and tenancy activity Collect and manage rent payments and handle arrears appropriately Respond to complaints, issue warnings, and escalate enforcement actions when required Work collaboratively as part of a multi-skilled team to deliver effective housing solutions Ensure compliance with all relevant housing legislation and council procedures Essential Requirements: Previous experience in lettings or property management Strong knowledge of the residential lettings process and relevant legislation Excellent organisational and administrative skills Confident communicator with a customer-focused approach Strong understanding of professional boundaries and safeguarding practices Full UK driving licence and access to a vehicle insured for work purposes Desirable: CIH qualification or equivalent in housing or property management Experience working with a Local Authority or in a social housing setting Knowledge of the Housing Act 1996 (as amended) Familiarity with Equalities legislation and support work practices Location: The role is predominantly based in West Devon, covering Tavistock and surrounding areas, with some travel required to South Hams. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Elevate Projects are Working in partnership with our client, a reputable provider of affordable housing, not for profit developer and registered social landlord , to appoint an experienced team manager to lead operational delivery of Fire safety remedial works, Pivotal to the role is ensuring works actions arising from FRA inspections are allocated to the right contractor with the necessary skill and capacity to deliver in strict time frames and that those contractors are effectively managed through to completion and the detailed receipt of works completion evidence and certification to enable the fire actions to be closed down. Working in tandem with the Fire Safety officer, you will ensure remedial actions are completed to agreed timescales, quality standards. Projects will include Fire Doors, External wall, Complementation.
Sep 04, 2025
Full time
Elevate Projects are Working in partnership with our client, a reputable provider of affordable housing, not for profit developer and registered social landlord , to appoint an experienced team manager to lead operational delivery of Fire safety remedial works, Pivotal to the role is ensuring works actions arising from FRA inspections are allocated to the right contractor with the necessary skill and capacity to deliver in strict time frames and that those contractors are effectively managed through to completion and the detailed receipt of works completion evidence and certification to enable the fire actions to be closed down. Working in tandem with the Fire Safety officer, you will ensure remedial actions are completed to agreed timescales, quality standards. Projects will include Fire Doors, External wall, Complementation.
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Sep 04, 2025
Full time
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Site Supervisor - Loft & Cavity Wall Installations (Social Housing) BLACKBURN - 24-26 -TEMP TO PERM - LONG TERM WORK We're looking for a proactive and experienced Site Supervisor to lead our insulation teams across social housing projects. If you're SSSTS-certified and passionate about delivering high-quality work that improves lives, we'd love to hear from you. Your Responsibilities: Oversee daily operations of loft and cavity wall installation teams Ensure all work is completed safely, efficiently, and to a high standard Conduct site audits, toolbox talks, and risk assessments Surveys Liaise with tenants, housing officers, and internal teams Maintain compliance with health & safety regulations and industry standards What You'll Need: Valid SSSTS certification (Site Supervisor Safety Training Scheme) Experience supervising teams in construction or insulation NVQ Level 2 Strong leadership and communication skills Full UK driving license DBS clearance may be required due to work in occupied homes
Sep 04, 2025
Seasonal
Site Supervisor - Loft & Cavity Wall Installations (Social Housing) BLACKBURN - 24-26 -TEMP TO PERM - LONG TERM WORK We're looking for a proactive and experienced Site Supervisor to lead our insulation teams across social housing projects. If you're SSSTS-certified and passionate about delivering high-quality work that improves lives, we'd love to hear from you. Your Responsibilities: Oversee daily operations of loft and cavity wall installation teams Ensure all work is completed safely, efficiently, and to a high standard Conduct site audits, toolbox talks, and risk assessments Surveys Liaise with tenants, housing officers, and internal teams Maintain compliance with health & safety regulations and industry standards What You'll Need: Valid SSSTS certification (Site Supervisor Safety Training Scheme) Experience supervising teams in construction or insulation NVQ Level 2 Strong leadership and communication skills Full UK driving license DBS clearance may be required due to work in occupied homes
Lead Officer (Housing Management & Co-ordination) Rugby Contract £21.14 per hour PAYE or £27.84 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Lead Officer (Housing Management & Co-ordination) This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. To take the lead on behalf of Rugby Borough Council in legal proceedings around tenancy enforcement on all aspects of Housing Management with regards to General needs and Independent Living tenancies. To provide supervision, assistance and guidance to the Housing Management Team as whole around further action to be taken or not taken in an effort to sustain tenancies. To conduct final reviews and analyse individual tenancies, tenants and actions taken in an effort to sustain tenancies and make recommendations to case officers around the next steps to be taken. To assist the Housing Officers, Housing Officers (Independent Living) and Housing Coordinators where additional informal support is required. To lead and support the delivery of all housing management functions of the Council as far as they affect tenants to achieve the Council s housing objectives and the priorities of the Council. To contribute as a member of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service. To contribute as a member of the wider team in creating a positive working environment. To ensure that customer care is maintained to the agreed standards according to the Council s purpose, aims and values. Contribute to the delivery of a comprehensive Housing Service in accordance with the Council s policies and procedures. Deliver the estate management service in accordance with the Housing Strategy. Work on own initiative under the general direction of the Housing Services Team Leader. Able to maintain confidentiality and compliance to Human Rights and Data Protection legislation. Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing. Able to work independently and as part of a team, prioritising own workload and meeting deadlines. Be able to carry out day-to-day administrative tasks. Must be able to deal with pressurised situations in a controlled and effective manner. Must be able to make concise written reports in a timely and accurate manner. Demonstrate tact and sensitivity. Follow laid down policies and procedures. Deliver services in a manner consistent with the purpose, aims and values of Rugby Borough Council. Previous experience of supervising staff in a Housing environment . Ability to work on own initiative and investigate issues and develop recommendations for action. Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate. Previous experience dealing with the public both face to face and by telephone with a varying customer base. Demonstrate flexibility, fairness, and equality in the delivery of the service. Working in a team and understanding the needs of teamwork. A commitment to equality of opportunity in employment and service delivery. Consider and respond positively to the views of others. Confident with financial issues. Basic statistical work A minimum of 2 years relevant experience in a customer focused environment. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Sep 04, 2025
Contractor
Lead Officer (Housing Management & Co-ordination) Rugby Contract £21.14 per hour PAYE or £27.84 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Lead Officer (Housing Management & Co-ordination) This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. To take the lead on behalf of Rugby Borough Council in legal proceedings around tenancy enforcement on all aspects of Housing Management with regards to General needs and Independent Living tenancies. To provide supervision, assistance and guidance to the Housing Management Team as whole around further action to be taken or not taken in an effort to sustain tenancies. To conduct final reviews and analyse individual tenancies, tenants and actions taken in an effort to sustain tenancies and make recommendations to case officers around the next steps to be taken. To assist the Housing Officers, Housing Officers (Independent Living) and Housing Coordinators where additional informal support is required. To lead and support the delivery of all housing management functions of the Council as far as they affect tenants to achieve the Council s housing objectives and the priorities of the Council. To contribute as a member of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service. To contribute as a member of the wider team in creating a positive working environment. To ensure that customer care is maintained to the agreed standards according to the Council s purpose, aims and values. Contribute to the delivery of a comprehensive Housing Service in accordance with the Council s policies and procedures. Deliver the estate management service in accordance with the Housing Strategy. Work on own initiative under the general direction of the Housing Services Team Leader. Able to maintain confidentiality and compliance to Human Rights and Data Protection legislation. Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing. Able to work independently and as part of a team, prioritising own workload and meeting deadlines. Be able to carry out day-to-day administrative tasks. Must be able to deal with pressurised situations in a controlled and effective manner. Must be able to make concise written reports in a timely and accurate manner. Demonstrate tact and sensitivity. Follow laid down policies and procedures. Deliver services in a manner consistent with the purpose, aims and values of Rugby Borough Council. Previous experience of supervising staff in a Housing environment . Ability to work on own initiative and investigate issues and develop recommendations for action. Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate. Previous experience dealing with the public both face to face and by telephone with a varying customer base. Demonstrate flexibility, fairness, and equality in the delivery of the service. Working in a team and understanding the needs of teamwork. A commitment to equality of opportunity in employment and service delivery. Consider and respond positively to the views of others. Confident with financial issues. Basic statistical work A minimum of 2 years relevant experience in a customer focused environment. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
We're working with a busy housing provider to recruit a dedicated and customer-focused Sheltered Housing Officer. This is a key role within the Supported Housing service, responsible for delivering enhanced housing management to sheltered housing residents, ensuring their homes are safe, well-managed, and supported with the services they need to live independently. You'll be the main point of contact for residents, visitors, and partner organisations, building strong relationships and ensuring excellent day-to-day service delivery. The Role Deliver a comprehensive housing management service that helps residents maintain their tenancies, access housing services, and signpost to external support when needed. Act as the welcoming, on-site presence for residents and visitors, supporting new tenants to settle in and assisting with the moving-in process. Oversee safety and security of the building, carry out regular walkabouts and inspections, and report or arrange repairs to communal areas and residents' homes. Ensure all health and safety requirements are met, including risk assessments, fire alarm testing, and compliance with safeguarding procedures. Support and encourage resident involvement through meetings, consultation events, and clear communication of service information. Liaise with contractors, service providers, and colleagues to ensure high service standards and value for money. Maintain accurate records, manage keys securely, and ensure all data handling complies with data protection requirements. Key Requirements Experience delivering high-quality customer service, ideally within sheltered or social housing. Strong verbal and written communication skills, with the ability to work both independently and as part of a team. Organised and methodical approach, able to prioritise tasks and meet deadlines. Knowledge of sheltered housing, tenancy management, or community alarm services desirable. Confident using computerised systems and maintaining accurate administrative records. Commitment to equality, diversity, and continuous service improvement. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .
Sep 03, 2025
Contractor
We're working with a busy housing provider to recruit a dedicated and customer-focused Sheltered Housing Officer. This is a key role within the Supported Housing service, responsible for delivering enhanced housing management to sheltered housing residents, ensuring their homes are safe, well-managed, and supported with the services they need to live independently. You'll be the main point of contact for residents, visitors, and partner organisations, building strong relationships and ensuring excellent day-to-day service delivery. The Role Deliver a comprehensive housing management service that helps residents maintain their tenancies, access housing services, and signpost to external support when needed. Act as the welcoming, on-site presence for residents and visitors, supporting new tenants to settle in and assisting with the moving-in process. Oversee safety and security of the building, carry out regular walkabouts and inspections, and report or arrange repairs to communal areas and residents' homes. Ensure all health and safety requirements are met, including risk assessments, fire alarm testing, and compliance with safeguarding procedures. Support and encourage resident involvement through meetings, consultation events, and clear communication of service information. Liaise with contractors, service providers, and colleagues to ensure high service standards and value for money. Maintain accurate records, manage keys securely, and ensure all data handling complies with data protection requirements. Key Requirements Experience delivering high-quality customer service, ideally within sheltered or social housing. Strong verbal and written communication skills, with the ability to work both independently and as part of a team. Organised and methodical approach, able to prioritise tasks and meet deadlines. Knowledge of sheltered housing, tenancy management, or community alarm services desirable. Confident using computerised systems and maintaining accurate administrative records. Commitment to equality, diversity, and continuous service improvement. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .
Planner & Tenant Liaison Officer Location: Sheepy Road, CV9 3AH Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 16.08 per hour Job Ref: (phone number removed) Responsibilities Assess the resources needed to plan a repair or deliver a job using a contractor. Plan the work to be delivered within the required timescales. Communicate with and coordinate the in-house workforce and contractors. Proactively communicate with tenants about works being delivered to their homes and provide high standards of customer care when responding to enquiries. Keep tenants informed about repairs, maintenance, and planned improvements to their homes with clear and timely communication. Monitor outstanding jobs and provide feedback to prevent backlogs of work. Be aware of and plan for surveys, inspections, and jobs that ensure health and safety compliance required for the maintenance service. Understand the Social Housing Regulator s Consumer Standards and the Housing Ombudsman Service s Complaints Code of Practice. Accurately diagnose repairs and use available resources to plan the work within required timescales. Liaise closely with tenants to arrange access, explain and plan the work, and address their enquiries. Provide technical advice to tenants about repairs and explain both the Council s and tenants' responsibilities. Support tenants as a first point of contact to coordinate access, explain how works will be delivered, address concerns, and advise on complaint responses. Coordinate with the in-house workforce and contractors to ensure work is delivered within required timescales, supporting tradesmen with systems of work and offering training as necessary. Utilize software systems to support repair delivery and monitor service performance, including managing repeat jobs. Schedule work for vacant properties, arrange for gas supply disconnection, inform utility companies, and keep the Lettings Team informed. Monitor jobs to ensure completion within required timescales, addressing logistical challenges and escalating issues to supervisors/managers as necessary. Manage systems of work efficiently, update component information, and attach certificates to premises upon job completion. Communicate with tenants about planned work, appointments, or job cancellations. Conduct satisfaction surveys to gather tenant feedback and suggest service improvements. Maintain a working knowledge of safety and compliance requirements, coordinating activities to meet regulatory requirements for electrical installations, gas installations, asbestos register, and fire risk assessments. Plan and arrange surveys, inspections, and jobs for health and safety compliance, including updating the asbestos register and planning for EICR visits and Fire Risk Assessments. Notify the Tenancy Services Team of any duty of care reports or concerns about vulnerable tenants. Liaise with other Council Sections to deliver service requirements and support tenants. Communicate with leaseholders to ensure they understand the costs of requested or required works for their premises. Administer invoice payments with care and attention and complete jobs upon payment authorization. Contribute to requests for information and feedback to promote continuous improvement of work systems and customer service. Provide statistical information and reports as required, assisting with performance information analysis to identify problems and solutions. Person Specification Experience in a front-line position within a customer service environment. Knowledge of housing repairs and a sound general knowledge of building work. Sound working knowledge of health and safety regulations, including gas installations, electrical works, fire risk assessments, Legionella, and asbestos management. Excellent communication skills, able to communicate clearly, concisely, and courteously with customers, the public, and other staff both verbally and in writing. Good customer service skills and ability to help customers resolve problems. Proven ability to act on own initiative to resolve issues. Excellent organizational skills and the ability to plan and manage time and workloads. Confidence in showing other staff members systems of work and providing training on software systems. Evidence of ability to work under pressure and maintain acceptable performance. Able to analyze data to identify problems and solutions. Proven ability to manage and process information accurately and communicate in precise and simple terms. Good IT skills, including proficiency with Microsoft Office Products, databases, and systems administration. Ability to follow verbal and written instructions effectively. Must recognize discrimination in its many forms and be willing to implement the Council's Equal Opportunities policies. Commitment to implementing good practice on equal opportunity issues. Commitment to the protection and safeguarding of children, young people, and adults with care and support needs. Good general education. Relevant administrative/office management qualification (desirable). Positive and approachable manner. Self-motivated and enthusiastic. Ability to work accurately to deadlines. Flexibility in work approach. Calm temperament, able to deal with sensitive and difficult situations. Able to work on own initiative with minimal supervision. Able to plan and organize workloads to meet unpredictable and conflicting demands. Positive attitude towards teamwork to deliver and develop services. Able to thrive in a busy environment and offer solutions as challenges arise. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 02, 2025
Contractor
Planner & Tenant Liaison Officer Location: Sheepy Road, CV9 3AH Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 16.08 per hour Job Ref: (phone number removed) Responsibilities Assess the resources needed to plan a repair or deliver a job using a contractor. Plan the work to be delivered within the required timescales. Communicate with and coordinate the in-house workforce and contractors. Proactively communicate with tenants about works being delivered to their homes and provide high standards of customer care when responding to enquiries. Keep tenants informed about repairs, maintenance, and planned improvements to their homes with clear and timely communication. Monitor outstanding jobs and provide feedback to prevent backlogs of work. Be aware of and plan for surveys, inspections, and jobs that ensure health and safety compliance required for the maintenance service. Understand the Social Housing Regulator s Consumer Standards and the Housing Ombudsman Service s Complaints Code of Practice. Accurately diagnose repairs and use available resources to plan the work within required timescales. Liaise closely with tenants to arrange access, explain and plan the work, and address their enquiries. Provide technical advice to tenants about repairs and explain both the Council s and tenants' responsibilities. Support tenants as a first point of contact to coordinate access, explain how works will be delivered, address concerns, and advise on complaint responses. Coordinate with the in-house workforce and contractors to ensure work is delivered within required timescales, supporting tradesmen with systems of work and offering training as necessary. Utilize software systems to support repair delivery and monitor service performance, including managing repeat jobs. Schedule work for vacant properties, arrange for gas supply disconnection, inform utility companies, and keep the Lettings Team informed. Monitor jobs to ensure completion within required timescales, addressing logistical challenges and escalating issues to supervisors/managers as necessary. Manage systems of work efficiently, update component information, and attach certificates to premises upon job completion. Communicate with tenants about planned work, appointments, or job cancellations. Conduct satisfaction surveys to gather tenant feedback and suggest service improvements. Maintain a working knowledge of safety and compliance requirements, coordinating activities to meet regulatory requirements for electrical installations, gas installations, asbestos register, and fire risk assessments. Plan and arrange surveys, inspections, and jobs for health and safety compliance, including updating the asbestos register and planning for EICR visits and Fire Risk Assessments. Notify the Tenancy Services Team of any duty of care reports or concerns about vulnerable tenants. Liaise with other Council Sections to deliver service requirements and support tenants. Communicate with leaseholders to ensure they understand the costs of requested or required works for their premises. Administer invoice payments with care and attention and complete jobs upon payment authorization. Contribute to requests for information and feedback to promote continuous improvement of work systems and customer service. Provide statistical information and reports as required, assisting with performance information analysis to identify problems and solutions. Person Specification Experience in a front-line position within a customer service environment. Knowledge of housing repairs and a sound general knowledge of building work. Sound working knowledge of health and safety regulations, including gas installations, electrical works, fire risk assessments, Legionella, and asbestos management. Excellent communication skills, able to communicate clearly, concisely, and courteously with customers, the public, and other staff both verbally and in writing. Good customer service skills and ability to help customers resolve problems. Proven ability to act on own initiative to resolve issues. Excellent organizational skills and the ability to plan and manage time and workloads. Confidence in showing other staff members systems of work and providing training on software systems. Evidence of ability to work under pressure and maintain acceptable performance. Able to analyze data to identify problems and solutions. Proven ability to manage and process information accurately and communicate in precise and simple terms. Good IT skills, including proficiency with Microsoft Office Products, databases, and systems administration. Ability to follow verbal and written instructions effectively. Must recognize discrimination in its many forms and be willing to implement the Council's Equal Opportunities policies. Commitment to implementing good practice on equal opportunity issues. Commitment to the protection and safeguarding of children, young people, and adults with care and support needs. Good general education. Relevant administrative/office management qualification (desirable). Positive and approachable manner. Self-motivated and enthusiastic. Ability to work accurately to deadlines. Flexibility in work approach. Calm temperament, able to deal with sensitive and difficult situations. Able to work on own initiative with minimal supervision. Able to plan and organize workloads to meet unpredictable and conflicting demands. Positive attitude towards teamwork to deliver and develop services. Able to thrive in a busy environment and offer solutions as challenges arise. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Operational Manager Location: Ruthin Road, Wrexham, LL13 7TU Start Date: ASAP Contract Duration: 3 Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £23.17 per hour Job Ref: OR12345 Key Responsibilities Oversee the daily operations of Direct Labour Organisation (DLO) and manage external contracts effectively. Work in conjunction with internal teams to assess performance and enhance process efficiency. Contribute to specialized projects, ensuring adherence to Awabbs Law. Deliver adaptable and responsive services to accommodate changing requirements. Collaborate closely with lead officers to uphold high standards for Wrexham s Contract Holders. What We re Looking For Demonstrated experience in housing operations or managing contracts. Strong organizational and communication skills. Proactive attitude with a flexible approach to problem-solving. Ability to work collaboratively across various teams and departments. Dedication to service excellence and a commitment to continuous improvement. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 02, 2025
Contractor
Operational Manager Location: Ruthin Road, Wrexham, LL13 7TU Start Date: ASAP Contract Duration: 3 Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £23.17 per hour Job Ref: OR12345 Key Responsibilities Oversee the daily operations of Direct Labour Organisation (DLO) and manage external contracts effectively. Work in conjunction with internal teams to assess performance and enhance process efficiency. Contribute to specialized projects, ensuring adherence to Awabbs Law. Deliver adaptable and responsive services to accommodate changing requirements. Collaborate closely with lead officers to uphold high standards for Wrexham s Contract Holders. What We re Looking For Demonstrated experience in housing operations or managing contracts. Strong organizational and communication skills. Proactive attitude with a flexible approach to problem-solving. Ability to work collaboratively across various teams and departments. Dedication to service excellence and a commitment to continuous improvement. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
An exciting opportunity has arisen for an experienced Bookings & Emergency Accommodation Officer to join the Bookings and Emergency Accommodation Team on a secondment basis. This role plays a vital part in ensuring that statutory housing duties are met through the effective placement of homeless applicants into emergency and temporary accommodation. The successful candidate will bring a strong understanding of homelessness legislation, housing allocations, and property suitability, alongside experience in managing accommodation placements and liaising with service users and providers. Key Responsibilities: Assess the accommodation needs of homeless applicants and arrange bookings into suitable emergency, temporary, and permanent accommodation. Ensure all placements comply with statutory guidance and council procedures, including suitability assessments and record-keeping. Manage a caseload of clients in bed & breakfast accommodation, liaising with homelessness assessment officers to support timely case progression. Conduct inspections and on-site surgeries at designated hotels to verify property standards and ensure compliance with licensing conditions. Monitor rent payments, assist with income recovery, and liaise with Housing Benefit and DWP to address arrears and benefit delays. Support vulnerable clients during their transition into self-contained accommodation, arranging removals, documentation, and accompanied viewings. Respond to concerns including safeguarding, anti-social behaviour, and harassment, ensuring cases are escalated or referred as appropriate. Maintain accurate data on housing systems, ensure compliance with data protection policies, and contribute to service improvement initiatives. Essential Skills & Experience: Experience working within homelessness services, housing options, or temporary accommodation placements. Knowledge of housing and homelessness legislation (Housing Act 1996 Parts VI & VII, Homelessness Reduction Act 2017). Understanding of landlord and tenant law, welfare benefits, safeguarding legislation, and housing benefit systems. Demonstrated ability to work in a high-pressure environment managing sensitive and complex cases. Ability to carry out property inspections, liaise with landlords and service users, and manage rent accounts. Excellent organisational, communication, and customer service skills. Confident using housing management and document workflow systems. Flexible to attend site visits and occasional evening work when required. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Sep 02, 2025
Seasonal
An exciting opportunity has arisen for an experienced Bookings & Emergency Accommodation Officer to join the Bookings and Emergency Accommodation Team on a secondment basis. This role plays a vital part in ensuring that statutory housing duties are met through the effective placement of homeless applicants into emergency and temporary accommodation. The successful candidate will bring a strong understanding of homelessness legislation, housing allocations, and property suitability, alongside experience in managing accommodation placements and liaising with service users and providers. Key Responsibilities: Assess the accommodation needs of homeless applicants and arrange bookings into suitable emergency, temporary, and permanent accommodation. Ensure all placements comply with statutory guidance and council procedures, including suitability assessments and record-keeping. Manage a caseload of clients in bed & breakfast accommodation, liaising with homelessness assessment officers to support timely case progression. Conduct inspections and on-site surgeries at designated hotels to verify property standards and ensure compliance with licensing conditions. Monitor rent payments, assist with income recovery, and liaise with Housing Benefit and DWP to address arrears and benefit delays. Support vulnerable clients during their transition into self-contained accommodation, arranging removals, documentation, and accompanied viewings. Respond to concerns including safeguarding, anti-social behaviour, and harassment, ensuring cases are escalated or referred as appropriate. Maintain accurate data on housing systems, ensure compliance with data protection policies, and contribute to service improvement initiatives. Essential Skills & Experience: Experience working within homelessness services, housing options, or temporary accommodation placements. Knowledge of housing and homelessness legislation (Housing Act 1996 Parts VI & VII, Homelessness Reduction Act 2017). Understanding of landlord and tenant law, welfare benefits, safeguarding legislation, and housing benefit systems. Demonstrated ability to work in a high-pressure environment managing sensitive and complex cases. Ability to carry out property inspections, liaise with landlords and service users, and manage rent accounts. Excellent organisational, communication, and customer service skills. Confident using housing management and document workflow systems. Flexible to attend site visits and occasional evening work when required. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Main Purpose of the Role The Housing Officer (temporary accommodation) is responsible for the effective management of Intensive Housing Management (IHM) residents across Bradford. The role focuses on supporting residents through their housing journey, with the ultimate goal of successfully rehousing all IHM tenants. Working closely with the Concept support team, the officer ensures that residents are tenancy ready and equipped to transition into more permanent housing solutions. When all other housing options have been exhausted, the officer is expected to take possession action in accordance with legal and procedural requirements. Central to the role is a commitment to placing the resident at the heart of service delivery, ensuring their needs are prioritised while also meeting performance targets and contributing to the overall success of the housing service. Key Responsibilities As the Housing Officer you will be responsible for the day-to-day management of IHM tenants, including investigating anti-social behaviour complaints and handling tenancy-related enquiries. In collaboration with the support team, you will develop tailored rehousing plans for each tenant and provide advice on tenancy matters, welfare, and benefits to help residents secure new accommodation. This role will require you to make referrals to the New Homes Fund and build relationships with key partners such as Bradford Council, registered providers, and private landlords. Where rehousing is not possible, you will need to initiate possession proceedings, ensuring compliance with the Pre-action Protocol and legal standards, preparing and serving notices, completing court applications, and attending hearings. The role also involves attending multi-agency meetings to represent Concept Housing, identifying and responding to safeguarding concerns, maintaining accurate tenancy records, and producing high-quality reports and correspondence. You will be expected to meet performance targets, suggest service improvements, and maintain strong working relationships with internal and external stakeholders. Participation in training and team activities, keeping informed on housing law and sector developments, and uphold Concept s values around equality, diversity, data protection, and health and safety are considered essential. The desirable skills and experience for this role are: Proven housing management experience Proven experience of using accelerated possession proceedings to obtain possession of assured shorthold tenancies Customer focused, placing the customer at the centre of all you do An understanding of the current issues affecting social housing Knowledge of relevant housing law Please note that interviews may be arranged throughout the application period, and as such, the vacancy could close at short notice. All applicants will be notified of the outcome of their application, so we encourage interested candidates to apply as soon as possible. If you have any questions or would like an informal chat about the role of Housing Officer, please contact HR.
Sep 02, 2025
Contractor
Main Purpose of the Role The Housing Officer (temporary accommodation) is responsible for the effective management of Intensive Housing Management (IHM) residents across Bradford. The role focuses on supporting residents through their housing journey, with the ultimate goal of successfully rehousing all IHM tenants. Working closely with the Concept support team, the officer ensures that residents are tenancy ready and equipped to transition into more permanent housing solutions. When all other housing options have been exhausted, the officer is expected to take possession action in accordance with legal and procedural requirements. Central to the role is a commitment to placing the resident at the heart of service delivery, ensuring their needs are prioritised while also meeting performance targets and contributing to the overall success of the housing service. Key Responsibilities As the Housing Officer you will be responsible for the day-to-day management of IHM tenants, including investigating anti-social behaviour complaints and handling tenancy-related enquiries. In collaboration with the support team, you will develop tailored rehousing plans for each tenant and provide advice on tenancy matters, welfare, and benefits to help residents secure new accommodation. This role will require you to make referrals to the New Homes Fund and build relationships with key partners such as Bradford Council, registered providers, and private landlords. Where rehousing is not possible, you will need to initiate possession proceedings, ensuring compliance with the Pre-action Protocol and legal standards, preparing and serving notices, completing court applications, and attending hearings. The role also involves attending multi-agency meetings to represent Concept Housing, identifying and responding to safeguarding concerns, maintaining accurate tenancy records, and producing high-quality reports and correspondence. You will be expected to meet performance targets, suggest service improvements, and maintain strong working relationships with internal and external stakeholders. Participation in training and team activities, keeping informed on housing law and sector developments, and uphold Concept s values around equality, diversity, data protection, and health and safety are considered essential. The desirable skills and experience for this role are: Proven housing management experience Proven experience of using accelerated possession proceedings to obtain possession of assured shorthold tenancies Customer focused, placing the customer at the centre of all you do An understanding of the current issues affecting social housing Knowledge of relevant housing law Please note that interviews may be arranged throughout the application period, and as such, the vacancy could close at short notice. All applicants will be notified of the outcome of their application, so we encourage interested candidates to apply as soon as possible. If you have any questions or would like an informal chat about the role of Housing Officer, please contact HR.
An opportunity has arisen within a local authority for an experienced and proactive Housing Officer to join the Housing Management Team on a temporary basis. This is a hands-on, patch-based role focused on delivering excellent tenancy management services, supporting residents, and ensuring compliance with tenancy agreements. This position is ideal for someone with a solid background in social housing who is confident handling both routine tenancy matters and enforcement when necessary. Key Responsibilities: Support tenants in managing and sustaining their tenancies effectively, offering advice and guidance where needed. Manage tenancy change requests , such as successions, assignments, mutual exchanges, and permission requests. Undertake enforcement action in line with relevant legislation and local policies to address breaches of tenancy, including anti-social behaviour and property misuse. Build and maintain positive relationships with tenants, ensuring a visible presence on the patch. Work collaboratively with internal teams and external partners to resolve tenancy issues and support vulnerable households. Keep accurate and detailed case records, ensuring compliance with statutory requirements and data protection standards. Contribute to the delivery of a high-quality, responsive and customer-focused housing service. Requirements: Proven experience working in a social housing environment, specifically in tenancy management and enforcement . In-depth knowledge of relevant housing legislation and best practice in tenancy sustainment and enforcement. Excellent interpersonal and communication skills, with the ability to handle sensitive and challenging situations. Strong organisational skills and the ability to manage a varied workload across multiple cases. A proactive and assertive approach to resolving tenancy-related issues while maintaining a fair and respectful manner. Full UK driving licence and access to a vehicle insured for business use (or willingness to obtain this upon offer). If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Sep 02, 2025
Seasonal
An opportunity has arisen within a local authority for an experienced and proactive Housing Officer to join the Housing Management Team on a temporary basis. This is a hands-on, patch-based role focused on delivering excellent tenancy management services, supporting residents, and ensuring compliance with tenancy agreements. This position is ideal for someone with a solid background in social housing who is confident handling both routine tenancy matters and enforcement when necessary. Key Responsibilities: Support tenants in managing and sustaining their tenancies effectively, offering advice and guidance where needed. Manage tenancy change requests , such as successions, assignments, mutual exchanges, and permission requests. Undertake enforcement action in line with relevant legislation and local policies to address breaches of tenancy, including anti-social behaviour and property misuse. Build and maintain positive relationships with tenants, ensuring a visible presence on the patch. Work collaboratively with internal teams and external partners to resolve tenancy issues and support vulnerable households. Keep accurate and detailed case records, ensuring compliance with statutory requirements and data protection standards. Contribute to the delivery of a high-quality, responsive and customer-focused housing service. Requirements: Proven experience working in a social housing environment, specifically in tenancy management and enforcement . In-depth knowledge of relevant housing legislation and best practice in tenancy sustainment and enforcement. Excellent interpersonal and communication skills, with the ability to handle sensitive and challenging situations. Strong organisational skills and the ability to manage a varied workload across multiple cases. A proactive and assertive approach to resolving tenancy-related issues while maintaining a fair and respectful manner. Full UK driving licence and access to a vehicle insured for business use (or willingness to obtain this upon offer). If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Voids Maintenance Officer Location: 37 Pembroke Road, W8 6PW Start Date: ASAP Contract Duration: 3 Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £20.86 per hour Job Ref: (phone number removed) Job Responsibilities Carry out all required lock changes and resolve utility meter queries for properties owned by RBKC, ensuring void properties are let safely and efficiently. Accurately record and log utilities, including gas and electricity meter information, throughout the void process. Resolve any meter queries, including debts on gas or electricity meters, ensuring timely clearance for void work commencement. Perform tenancy-ready checks after void work completion and conduct minor repairs as needed, maintaining high standards and effective material use. Conduct first lock changes for all void properties, install key safes and codes within a 24-hour KPI. Ensure accurate tracking and delivery of keys to appropriate RBKC offices and on-site locations. Perform final lock changes post-void works to secure properties for tenancy start dates. Record gas and electric meter readings and upload details to the Green Energy Switch Portal for accurate utility calculation. Report and raise issues related to damaged meters for replacement. Provide construction and trade-based information and support to surveyors and relevant RBKC staff. Conduct work-in-progress visits, monitoring and recording performance, standards of work, and health & safety compliance. Provide detailed updates and reports to the Void Works Administrator and Void Surveyors. Complete a final void checklist post-inspection to ensure properties meet required standards. Ensure all keys are returned, logged, and ready for new tenancy sign-ups. In the absence of the void surveyor, carry out works in progress inspections and liaise with void contractors onsite. Attend occupied voids within the first 12 weeks of tenancy to address maintenance issues raised by residents. Carry out weekly flushing of unoccupied voids in line with the council s legionella process. Make accurate records of all inspections using the department s information management system. Ensure contractor work quality meets required technical standards and specifications, securing customer satisfaction. Contribute to the development of service plans to meet strategic business goals. Provide administrative support to the Voids Team and occasionally to the wider department. Collaborate with colleagues across Housing services to improve quality and customer satisfaction for residents. Undertake any other relevant duties as required by the Head of Voids & Lettings. Person Specification Demonstrate understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. GCSE pass in English and maths or comparable/equivalent qualifications. Extensive experience in maintenance repairs and as a maintenance officer/handy person. Knowledge of multiple types of utility meters, including smart and prepayment meters. Experience in conducting WIP visits and reporting findings. Experience in carrying out pre-tenancy checks. Attention to detail and understanding of robust data management importance. Strong IT skills and proficiency across the MS suite. Clear communication skills and a positive attitude toward collaborative working to resolve complex issues. Capable of managing a diverse workload and keeping up to date with multiple tasks concurrently. Experience in ensuring properties meet safety and quality standards in line with HHSRS. Ability to demonstrate the key behaviours and values of Putting Communities First, Respect, Integrity, and Working Together. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 02, 2025
Contractor
Voids Maintenance Officer Location: 37 Pembroke Road, W8 6PW Start Date: ASAP Contract Duration: 3 Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £20.86 per hour Job Ref: (phone number removed) Job Responsibilities Carry out all required lock changes and resolve utility meter queries for properties owned by RBKC, ensuring void properties are let safely and efficiently. Accurately record and log utilities, including gas and electricity meter information, throughout the void process. Resolve any meter queries, including debts on gas or electricity meters, ensuring timely clearance for void work commencement. Perform tenancy-ready checks after void work completion and conduct minor repairs as needed, maintaining high standards and effective material use. Conduct first lock changes for all void properties, install key safes and codes within a 24-hour KPI. Ensure accurate tracking and delivery of keys to appropriate RBKC offices and on-site locations. Perform final lock changes post-void works to secure properties for tenancy start dates. Record gas and electric meter readings and upload details to the Green Energy Switch Portal for accurate utility calculation. Report and raise issues related to damaged meters for replacement. Provide construction and trade-based information and support to surveyors and relevant RBKC staff. Conduct work-in-progress visits, monitoring and recording performance, standards of work, and health & safety compliance. Provide detailed updates and reports to the Void Works Administrator and Void Surveyors. Complete a final void checklist post-inspection to ensure properties meet required standards. Ensure all keys are returned, logged, and ready for new tenancy sign-ups. In the absence of the void surveyor, carry out works in progress inspections and liaise with void contractors onsite. Attend occupied voids within the first 12 weeks of tenancy to address maintenance issues raised by residents. Carry out weekly flushing of unoccupied voids in line with the council s legionella process. Make accurate records of all inspections using the department s information management system. Ensure contractor work quality meets required technical standards and specifications, securing customer satisfaction. Contribute to the development of service plans to meet strategic business goals. Provide administrative support to the Voids Team and occasionally to the wider department. Collaborate with colleagues across Housing services to improve quality and customer satisfaction for residents. Undertake any other relevant duties as required by the Head of Voids & Lettings. Person Specification Demonstrate understanding and commitment to Council policies on Equal Opportunity, Customer Care, and service delivery. GCSE pass in English and maths or comparable/equivalent qualifications. Extensive experience in maintenance repairs and as a maintenance officer/handy person. Knowledge of multiple types of utility meters, including smart and prepayment meters. Experience in conducting WIP visits and reporting findings. Experience in carrying out pre-tenancy checks. Attention to detail and understanding of robust data management importance. Strong IT skills and proficiency across the MS suite. Clear communication skills and a positive attitude toward collaborative working to resolve complex issues. Capable of managing a diverse workload and keeping up to date with multiple tasks concurrently. Experience in ensuring properties meet safety and quality standards in line with HHSRS. Ability to demonstrate the key behaviours and values of Putting Communities First, Respect, Integrity, and Working Together. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Resident Liaison Officer Location: Carshalton Road, Sutton, SM1 4LE Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 21.00 per hour Job Ref: OR11193 Responsibilities Provide information, advice, and assistance to tenants and leaseholders during major works on their homes. Liaise with contractors, consultants, and other Resident Liaison Officers to set engagement standards with residents. Develop, agree, and manage the residents' consultation plan for individual projects. Coordinate with contractors on residents' information packs and update formats, including newsletters using various media outlets. Coordinate temporary or permanent re-housing of residents when necessary. Advise Project Managers on the potential effects of capital works on residents. Provide information and assistance to leaseholders regarding their obligations for service charge payments related to major works. Liaise with contractors, external agencies, and SHP staff to resolve access issues or disputes with residents. Ensure efficient processing of insurance and other claims submitted by residents. Initiate and manage legal action against individual tenants and/or leaseholders when necessary. Participate as a project team member in the development of capital projects. Advise Project Managers on any issues affecting the project. Arrange and attend meetings, presentations, and exhibitions for residents, requiring work outside normal hours and at various borough locations. Design and conduct social surveys prior to major project commencements. Establish and maintain a customer feedback/complaints procedure for each project. Ensure communication of information on vulnerable residents or those posing risks, in line with policy. Proactively identify vulnerable residents within programmes and ensure adequate long-term provisions for their needs. Devise and maintain systems for reporting defects during and post-work. Conduct resident satisfaction surveys after capital project completion, including a full analysis of results. Regularly review and suggest improvements for resident consultation and communication procedures. Assist in implementing the Best Value Action Plan for the HRA Capital Programme. Perform any other relevant duties necessary for the delivery of the capital investment programme. Person Specification Strong communication and interpersonal skills. Ability to manage multiple tasks and projects simultaneously. Experience in liaising with various stakeholders, including contractors, consultants, and residents. Proactive approach to identifying and addressing resident needs, particularly those who are vulnerable. Ability to work outside normal hours and at different locations as required. Strong problem-solving skills and ability to handle disputes effectively. Experience in conducting surveys and analyzing feedback for continuous improvement. Knowledge of legal processes related to housing and tenant/leaseholder obligations. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 02, 2025
Contractor
Resident Liaison Officer Location: Carshalton Road, Sutton, SM1 4LE Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 21.00 per hour Job Ref: OR11193 Responsibilities Provide information, advice, and assistance to tenants and leaseholders during major works on their homes. Liaise with contractors, consultants, and other Resident Liaison Officers to set engagement standards with residents. Develop, agree, and manage the residents' consultation plan for individual projects. Coordinate with contractors on residents' information packs and update formats, including newsletters using various media outlets. Coordinate temporary or permanent re-housing of residents when necessary. Advise Project Managers on the potential effects of capital works on residents. Provide information and assistance to leaseholders regarding their obligations for service charge payments related to major works. Liaise with contractors, external agencies, and SHP staff to resolve access issues or disputes with residents. Ensure efficient processing of insurance and other claims submitted by residents. Initiate and manage legal action against individual tenants and/or leaseholders when necessary. Participate as a project team member in the development of capital projects. Advise Project Managers on any issues affecting the project. Arrange and attend meetings, presentations, and exhibitions for residents, requiring work outside normal hours and at various borough locations. Design and conduct social surveys prior to major project commencements. Establish and maintain a customer feedback/complaints procedure for each project. Ensure communication of information on vulnerable residents or those posing risks, in line with policy. Proactively identify vulnerable residents within programmes and ensure adequate long-term provisions for their needs. Devise and maintain systems for reporting defects during and post-work. Conduct resident satisfaction surveys after capital project completion, including a full analysis of results. Regularly review and suggest improvements for resident consultation and communication procedures. Assist in implementing the Best Value Action Plan for the HRA Capital Programme. Perform any other relevant duties necessary for the delivery of the capital investment programme. Person Specification Strong communication and interpersonal skills. Ability to manage multiple tasks and projects simultaneously. Experience in liaising with various stakeholders, including contractors, consultants, and residents. Proactive approach to identifying and addressing resident needs, particularly those who are vulnerable. Ability to work outside normal hours and at different locations as required. Strong problem-solving skills and ability to handle disputes effectively. Experience in conducting surveys and analyzing feedback for continuous improvement. Knowledge of legal processes related to housing and tenant/leaseholder obligations. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Neighbourhood Team Leader Greater Manchester Hours of Work: 35 per week Salary: £41,142 - £43,341 Closing date: 7th September 2025 Interviews: To be confirmed At MSV Housing, we're passionate about creating safe, high-quality homes and thriving communities - and our Neighbourhood Team Leaders play a vital role in making that vision a reality. We're looking for an experienced and enthusiastic individual to join our established team and help lead the delivery of a holistic tenancy, property, and neighbourhood management service. This role is all about understanding the full picture - People, Property, and Place - and using that insight to make a real difference in our communities. Reporting to the Regional Neighbourhood Manager , you'll take an operational lead in ensuring our neighbourhood services are delivered effectively, consistently, and in line with MSV's policies and values. You'll be a key driver of service quality, helping to shape vibrant, inclusive places where people feel proud to live. We're especially keen to hear from candidates who are passionate about advocating for people and communities, and who bring a proactive, collaborative approach. What do our Neighbourhood Team Leaders do? Our Neighbourhood Team Leaders play a pivotal role in shaping vibrant, inclusive communities. Here's how: Champion Customer and Community Needs Proactively identify and respond to the challenges faced by our customers and communities, empowering frontline teams to deliver resilient, responsive services that truly make a difference. Lead and Inspire Manage and support Neighbourhood Officers and Coordinators, driving performance and fostering a culture of collaboration, accountability, and community wellbeing. Shape Strategy and Drive Improvement Contribute to the ongoing development and enhancement of MSV's Neighbourhood Strategy and Offer, providing clear direction and promoting our values and ethos across the team. Maximise Rental Income Take the lead on managing high-level rent arrears, ensuring efficient recovery in line with policy and sector best practice. Your work will help safeguard MSV's financial sustainability and exceed income targets. Ensure Regulatory Compliance Operate within the Regulator of Social Housing's Consumer Standards, ensuring our services meet the highest levels of quality and accountability. Build Strong Partnerships Strengthen relationships both internally and externally, working collaboratively across teams and with partner agencies to enhance the customer journey and promote joined-up working across neighbourhoods. What we're looking for: We're seeking a confident and capable leader who brings both experience and enthusiasm to the role. The ideal candidate will demonstrate: A commitment to continuous professional development, with evidence of ongoing learning and growth in both leadership and housing management. Proven experience in neighbourhood management, including successfully leading and supporting staff to deliver high-quality services. A track record of coaching and developing team members, helping them build their skills and meet performance standards. Strong organisational skills, with the ability to deliver high-quality work on time and manage competing priorities in a fast-paced environment. A customer-first mindset, with a genuine desire to deliver excellent services that meet the needs of diverse communities. Excellent interpersonal skills, with a friendly, professional approach and the ability to build positive relationships across teams and with external partners. We offer a range of great benefits including: Essential car user allowance to support you with car running costs. Flexibility on where you work with home working kit provided - at least 2 days per week are required in our offices. 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions. Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay. Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives. Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career. Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an anonymised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. If you wish to discuss the roles informally, please contact Tia Mantack, Regional Neighbourhood Manager on . Interviews are scheduled to take place during the middle of September however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Sep 02, 2025
Full time
Neighbourhood Team Leader Greater Manchester Hours of Work: 35 per week Salary: £41,142 - £43,341 Closing date: 7th September 2025 Interviews: To be confirmed At MSV Housing, we're passionate about creating safe, high-quality homes and thriving communities - and our Neighbourhood Team Leaders play a vital role in making that vision a reality. We're looking for an experienced and enthusiastic individual to join our established team and help lead the delivery of a holistic tenancy, property, and neighbourhood management service. This role is all about understanding the full picture - People, Property, and Place - and using that insight to make a real difference in our communities. Reporting to the Regional Neighbourhood Manager , you'll take an operational lead in ensuring our neighbourhood services are delivered effectively, consistently, and in line with MSV's policies and values. You'll be a key driver of service quality, helping to shape vibrant, inclusive places where people feel proud to live. We're especially keen to hear from candidates who are passionate about advocating for people and communities, and who bring a proactive, collaborative approach. What do our Neighbourhood Team Leaders do? Our Neighbourhood Team Leaders play a pivotal role in shaping vibrant, inclusive communities. Here's how: Champion Customer and Community Needs Proactively identify and respond to the challenges faced by our customers and communities, empowering frontline teams to deliver resilient, responsive services that truly make a difference. Lead and Inspire Manage and support Neighbourhood Officers and Coordinators, driving performance and fostering a culture of collaboration, accountability, and community wellbeing. Shape Strategy and Drive Improvement Contribute to the ongoing development and enhancement of MSV's Neighbourhood Strategy and Offer, providing clear direction and promoting our values and ethos across the team. Maximise Rental Income Take the lead on managing high-level rent arrears, ensuring efficient recovery in line with policy and sector best practice. Your work will help safeguard MSV's financial sustainability and exceed income targets. Ensure Regulatory Compliance Operate within the Regulator of Social Housing's Consumer Standards, ensuring our services meet the highest levels of quality and accountability. Build Strong Partnerships Strengthen relationships both internally and externally, working collaboratively across teams and with partner agencies to enhance the customer journey and promote joined-up working across neighbourhoods. What we're looking for: We're seeking a confident and capable leader who brings both experience and enthusiasm to the role. The ideal candidate will demonstrate: A commitment to continuous professional development, with evidence of ongoing learning and growth in both leadership and housing management. Proven experience in neighbourhood management, including successfully leading and supporting staff to deliver high-quality services. A track record of coaching and developing team members, helping them build their skills and meet performance standards. Strong organisational skills, with the ability to deliver high-quality work on time and manage competing priorities in a fast-paced environment. A customer-first mindset, with a genuine desire to deliver excellent services that meet the needs of diverse communities. Excellent interpersonal skills, with a friendly, professional approach and the ability to build positive relationships across teams and with external partners. We offer a range of great benefits including: Essential car user allowance to support you with car running costs. Flexibility on where you work with home working kit provided - at least 2 days per week are required in our offices. 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions. Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay. Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives. Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career. Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an anonymised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. If you wish to discuss the roles informally, please contact Tia Mantack, Regional Neighbourhood Manager on . Interviews are scheduled to take place during the middle of September however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Tenancy Relation Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Job Responsibilities The role involves supporting the Team Manager in preventing or alleviating homelessness effectively and reducing the use of temporary accommodation by the Council. Key responsibilities include: Assessing, investigating, and verifying applications for the Housing Register under Part VI of the Housing Act 1996 and the Council s Allocations Scheme. Interviewing and verifying applicants making applications under Part VII of the Housing Act (1996). Determining the duty owed to households under the Homelessness Reduction Act (2017) and the Housing Act (1996). Ensuring the Council meets its statutory duties under the Homelessness Reduction Act 2017 and providing reliable data for the Council and the Department for Communities and Local Government. Supporting the Housing Solutions Leader in developing innovative solutions to prevent homelessness and reduce temporary accommodation use, with knowledge of relevant housing legislation. Providing rapid, effective responses to referrals and delivering a customer-friendly experience to resolve housing needs at first contact. Arranging and developing outreach surgeries and online platforms for public bodies and potential partners to deliver cross-cutting prevention work. Assessing customers' housing needs according to relevant housing legislation and ensuring compliance with safety and health standards. Handling enquiries, complaints, and correspondence from clients and their advocates, and preparing information for court cases. Liaising with customers, statutory organizations, advocates, and third-sector providers to find sustainable housing solutions for complex needs cases. Maintaining accurate service records to ensure compliance with reporting arrangements and providing management with performance information. Developing and maintaining positive relationships with clients, resident organizations, council officers, housing providers, and other stakeholders. Participating in relevant projects within and outside the section as appropriate. Person Specification Thorough understanding of Central London housing issues and access to social housing locally. Awareness of issues and initiatives facing local authority housing, and knowledge of relevant legislation. Experience in providing effective advice services to the public and implementing equality and diversity approaches. Proven experience of working in a team and effective record-keeping. Strong interpersonal skills, including active listening and advocacy. Excellent communication skills and the ability to write detailed technical letters and reports. Ability to gather information, interpret complex issues, and provide creative solutions. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 02, 2025
Contractor
Tenancy Relation Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Job Responsibilities The role involves supporting the Team Manager in preventing or alleviating homelessness effectively and reducing the use of temporary accommodation by the Council. Key responsibilities include: Assessing, investigating, and verifying applications for the Housing Register under Part VI of the Housing Act 1996 and the Council s Allocations Scheme. Interviewing and verifying applicants making applications under Part VII of the Housing Act (1996). Determining the duty owed to households under the Homelessness Reduction Act (2017) and the Housing Act (1996). Ensuring the Council meets its statutory duties under the Homelessness Reduction Act 2017 and providing reliable data for the Council and the Department for Communities and Local Government. Supporting the Housing Solutions Leader in developing innovative solutions to prevent homelessness and reduce temporary accommodation use, with knowledge of relevant housing legislation. Providing rapid, effective responses to referrals and delivering a customer-friendly experience to resolve housing needs at first contact. Arranging and developing outreach surgeries and online platforms for public bodies and potential partners to deliver cross-cutting prevention work. Assessing customers' housing needs according to relevant housing legislation and ensuring compliance with safety and health standards. Handling enquiries, complaints, and correspondence from clients and their advocates, and preparing information for court cases. Liaising with customers, statutory organizations, advocates, and third-sector providers to find sustainable housing solutions for complex needs cases. Maintaining accurate service records to ensure compliance with reporting arrangements and providing management with performance information. Developing and maintaining positive relationships with clients, resident organizations, council officers, housing providers, and other stakeholders. Participating in relevant projects within and outside the section as appropriate. Person Specification Thorough understanding of Central London housing issues and access to social housing locally. Awareness of issues and initiatives facing local authority housing, and knowledge of relevant legislation. Experience in providing effective advice services to the public and implementing equality and diversity approaches. Proven experience of working in a team and effective record-keeping. Strong interpersonal skills, including active listening and advocacy. Excellent communication skills and the ability to write detailed technical letters and reports. Ability to gather information, interpret complex issues, and provide creative solutions. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Hays Construction and Property
Blackpool, Lancashire
We are now recruiting for a Housing Officer to start immediately in Blackpool . This is a full-time position with 37 hours a week with the flexibility of hybrid work . This is a temporary vacancy lasting a minimum of 8-12 weeks . We are offering competitive hourly rates ranging from 20 - 22.75 . Your new role Support service delivery through sign-ups, allocations, lettings and voids Deal with cases of low-medium level ASB and other tenancy breaches including intervention and mediation Conduct welfare visits and property checks to ensure all safeguarding and health & safety standards are maintained Multi-agency collaboration to provide a comprehensive service What you'll need to succeed Experience in a similar role, such as housing management or tenancy sustainment Experience in handling cases of ASB or tenancy breaches Good knowledge of housing and tenancy legislation and regulations Full Driving Licence and valid business insurance Standard DBS is required What you'll get in return Weekly Pay Full-time hours Hybrid working Option to be paid PAYE or Umbrella What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 02, 2025
Seasonal
We are now recruiting for a Housing Officer to start immediately in Blackpool . This is a full-time position with 37 hours a week with the flexibility of hybrid work . This is a temporary vacancy lasting a minimum of 8-12 weeks . We are offering competitive hourly rates ranging from 20 - 22.75 . Your new role Support service delivery through sign-ups, allocations, lettings and voids Deal with cases of low-medium level ASB and other tenancy breaches including intervention and mediation Conduct welfare visits and property checks to ensure all safeguarding and health & safety standards are maintained Multi-agency collaboration to provide a comprehensive service What you'll need to succeed Experience in a similar role, such as housing management or tenancy sustainment Experience in handling cases of ASB or tenancy breaches Good knowledge of housing and tenancy legislation and regulations Full Driving Licence and valid business insurance Standard DBS is required What you'll get in return Weekly Pay Full-time hours Hybrid working Option to be paid PAYE or Umbrella What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We're working with a busy London borough to recruit an experienced and motivated Senior Allocations & Lettings Officer. This is a key leadership role within the housing service, overseeing the delivery of a responsive and financially efficient allocations and lettings function in line with the Council's policies, procedures, and relevant legislation. You'll be managing a small team, ensuring the provision of high-quality housing solutions through the housing register, transfers, decants, and under-occupation, while maintaining a strong customer focus and promoting joined-up working across departments and with external partners. The Role Lead and manage the allocations and lettings team to deliver a high-quality service in accordance with the Housing Act 1996 Parts VI & VII, the Homelessness Code of Guidance, and the Council's Allocation Scheme. Monitor and deliver on key performance indicators, including void turnaround times, to minimise rent loss and maximise efficiency. Oversee nominations to Registered Providers in line with deed of nomination agreements and allocation policy. Provide advice, guidance, and support to residents on housing options, temporary accommodation, and social housing. Manage Members' enquiries, customer complaints, and correspondence to agreed timescales and standards. Liaise with internal teams, contractors, landlords, and external agencies to resolve issues and ensure service delivery excellence. Ensure accurate and up-to-date record keeping on the Council's housing IT systems to meet legal obligations. Support emergency housing decants and transfers, and monitor the progress of void properties in conjunction with surveyors and contractors. Produce and analyse performance data, and contribute to policy development and service improvement initiatives. Ensure compliance with all relevant legislation, health and safety, equal opportunities, safeguarding, and information governance requirements. Key Requirements Strong understanding of housing legislation, policy, and practice, particularly around allocations, lettings, and homelessness. Proven experience managing a housing allocations or lettings service in a local authority or similar environment. Track record of meeting performance targets and delivering service improvements. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, elected members, and external partners. Strong organisational and problem-solving skills, with the ability to work under pressure and manage competing priorities. Experience of staff management, including motivation, training, and development. Good numeracy, IT literacy, and report-writing skills. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 02, 2025
Contractor
We're working with a busy London borough to recruit an experienced and motivated Senior Allocations & Lettings Officer. This is a key leadership role within the housing service, overseeing the delivery of a responsive and financially efficient allocations and lettings function in line with the Council's policies, procedures, and relevant legislation. You'll be managing a small team, ensuring the provision of high-quality housing solutions through the housing register, transfers, decants, and under-occupation, while maintaining a strong customer focus and promoting joined-up working across departments and with external partners. The Role Lead and manage the allocations and lettings team to deliver a high-quality service in accordance with the Housing Act 1996 Parts VI & VII, the Homelessness Code of Guidance, and the Council's Allocation Scheme. Monitor and deliver on key performance indicators, including void turnaround times, to minimise rent loss and maximise efficiency. Oversee nominations to Registered Providers in line with deed of nomination agreements and allocation policy. Provide advice, guidance, and support to residents on housing options, temporary accommodation, and social housing. Manage Members' enquiries, customer complaints, and correspondence to agreed timescales and standards. Liaise with internal teams, contractors, landlords, and external agencies to resolve issues and ensure service delivery excellence. Ensure accurate and up-to-date record keeping on the Council's housing IT systems to meet legal obligations. Support emergency housing decants and transfers, and monitor the progress of void properties in conjunction with surveyors and contractors. Produce and analyse performance data, and contribute to policy development and service improvement initiatives. Ensure compliance with all relevant legislation, health and safety, equal opportunities, safeguarding, and information governance requirements. Key Requirements Strong understanding of housing legislation, policy, and practice, particularly around allocations, lettings, and homelessness. Proven experience managing a housing allocations or lettings service in a local authority or similar environment. Track record of meeting performance targets and delivering service improvements. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, elected members, and external partners. Strong organisational and problem-solving skills, with the ability to work under pressure and manage competing priorities. Experience of staff management, including motivation, training, and development. Good numeracy, IT literacy, and report-writing skills. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're working with a busy local authority to recruit an experienced Housing Triage Officer. This is a key frontline role, acting as the first point of contact for residents facing housing difficulties. You'll provide clear, accurate advice, assess needs quickly, and help customers access the most appropriate housing solutions and support in line with the Homelessness Reduction Act 2017. You'll be part of a proactive team committed to early intervention, delivering a high standard of customer service, and preventing homelessness wherever possible. The Role Respond to new enquiries, carrying out initial triage assessments to determine housing needs and risk of homelessness. Provide clear and practical advice on housing options, signposting customers to relevant services and schemes. Manage referrals to internal teams and external partners, ensuring a smooth handover and consistent follow-up. Maintain accurate and up-to-date case records, complying with data protection and service standards. Adopt a trauma-informed, inclusive approach when supporting customers, particularly those in challenging or sensitive situations. Work collaboratively with colleagues, landlords, and partner agencies to deliver joined-up solutions. Key Requirements Previous experience in a customer-facing role, ideally within housing, homelessness, or related support services. Understanding of the Homelessness Reduction Act 2017, housing options, and safeguarding responsibilities. Strong problem-solving, communication, and organisational skills. Ability to work calmly and professionally under pressure. Empathetic approach with the resilience to manage complex or sensitive situations. Experience using housing or case management systems desirable. What you need to do now If you're an experienced Housing Triage Officer looking for your next role, please apply today with your CV and availability. If you have questions or want to find out more before applying, click APPLY NOW Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 02, 2025
Contractor
We're working with a busy local authority to recruit an experienced Housing Triage Officer. This is a key frontline role, acting as the first point of contact for residents facing housing difficulties. You'll provide clear, accurate advice, assess needs quickly, and help customers access the most appropriate housing solutions and support in line with the Homelessness Reduction Act 2017. You'll be part of a proactive team committed to early intervention, delivering a high standard of customer service, and preventing homelessness wherever possible. The Role Respond to new enquiries, carrying out initial triage assessments to determine housing needs and risk of homelessness. Provide clear and practical advice on housing options, signposting customers to relevant services and schemes. Manage referrals to internal teams and external partners, ensuring a smooth handover and consistent follow-up. Maintain accurate and up-to-date case records, complying with data protection and service standards. Adopt a trauma-informed, inclusive approach when supporting customers, particularly those in challenging or sensitive situations. Work collaboratively with colleagues, landlords, and partner agencies to deliver joined-up solutions. Key Requirements Previous experience in a customer-facing role, ideally within housing, homelessness, or related support services. Understanding of the Homelessness Reduction Act 2017, housing options, and safeguarding responsibilities. Strong problem-solving, communication, and organisational skills. Ability to work calmly and professionally under pressure. Empathetic approach with the resilience to manage complex or sensitive situations. Experience using housing or case management systems desirable. What you need to do now If you're an experienced Housing Triage Officer looking for your next role, please apply today with your CV and availability. If you have questions or want to find out more before applying, click APPLY NOW Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We are seeking a dedicated and proactive Estates Officer to join a highly respected Housing Association. This role is pivotal in ensuring the safety, cleanliness, and compliance of their estates and communal areas. If you are passionate about delivering high-quality, customer-focused services and thrive in a collaborative environment, we encourage you to apply. As an Estates Officer, you will: - Deliver high-quality estate caretaker services, including cleaning, minor repairs, and maintaining communal areas. - Conduct regular safety inspections, including fire alarms, smoke vents, emergency lights, and legionella checks. - Identify and address compliance breaches, escalating issues as necessary. - Collaborate with team members to improve estate services and ensure customer satisfaction. - Act as an ambassador for the organisation, maintaining effective communication with customers and stakeholders. - Ensure compliance with health and safety policies, completing risk assessments and maintaining accurate records. - Report incidents such as vandalism, crime, and safeguarding concerns. - Maintain equipment and materials in good working order. To succeed in this role, you should have: - A strong record of achievement in estate caretaking or a related field. - Relevant gardening or cleaning qualifications, or equivalent work experience. - A full, valid driving license. - Comprehensive knowledge of caretaking and gardening services. - Strong decision-making skills and the ability to manage risks effectively. - Excellent written, verbal, and interpersonal communication skills. - A commitment to delivering excellent customer service and promoting diversity and inclusion. Your daily activities will include: - Conducting safety checks and inspections of communal areas. - Cleaning, litter picking, and performing minor repairs to maintain high standards. - Ensuring communal bin stores are safe and tidy. - Responding to customer complaints and feedback to improve services. - Collaborating with team members to address estate-related issues. - Reporting incidents and ensuring compliance with health and safety regulations. - Attending meetings and training sessions to stay updated on best practices.
Sep 02, 2025
Seasonal
We are seeking a dedicated and proactive Estates Officer to join a highly respected Housing Association. This role is pivotal in ensuring the safety, cleanliness, and compliance of their estates and communal areas. If you are passionate about delivering high-quality, customer-focused services and thrive in a collaborative environment, we encourage you to apply. As an Estates Officer, you will: - Deliver high-quality estate caretaker services, including cleaning, minor repairs, and maintaining communal areas. - Conduct regular safety inspections, including fire alarms, smoke vents, emergency lights, and legionella checks. - Identify and address compliance breaches, escalating issues as necessary. - Collaborate with team members to improve estate services and ensure customer satisfaction. - Act as an ambassador for the organisation, maintaining effective communication with customers and stakeholders. - Ensure compliance with health and safety policies, completing risk assessments and maintaining accurate records. - Report incidents such as vandalism, crime, and safeguarding concerns. - Maintain equipment and materials in good working order. To succeed in this role, you should have: - A strong record of achievement in estate caretaking or a related field. - Relevant gardening or cleaning qualifications, or equivalent work experience. - A full, valid driving license. - Comprehensive knowledge of caretaking and gardening services. - Strong decision-making skills and the ability to manage risks effectively. - Excellent written, verbal, and interpersonal communication skills. - A commitment to delivering excellent customer service and promoting diversity and inclusion. Your daily activities will include: - Conducting safety checks and inspections of communal areas. - Cleaning, litter picking, and performing minor repairs to maintain high standards. - Ensuring communal bin stores are safe and tidy. - Responding to customer complaints and feedback to improve services. - Collaborating with team members to address estate-related issues. - Reporting incidents and ensuring compliance with health and safety regulations. - Attending meetings and training sessions to stay updated on best practices.
Job Title: Fire Safety Officer Type: 3 Months Contract Location: Home based, extends from Loughborough upwards. (Leicestershire, Nottinghamshire, Lincolnshire, Derbyshire, South and West Yorkshire and Greater Manchester) with lots of travel Salary: £350 - £500 day rate Hours: Full Time BRC are working closely with a leading Housing Association in England. In this role you will act as the competent source of advice for fire safety within your geographical area of operation, providing technical advice and support to colleagues on all matters relating to fire safety. You will work collaboratively with colleagues across the Homes Directorate to ensure that repairs, refurbishment and capital schemes are reviewed to ensure that design standards conform to best practice and works undertaken meet the company's quality expectations. Reporting to the Head of Fire and Building Safety, you will liaise with local Fire & Rescue teams and the business' primary authority partner to respond to fire events and enforcement activity across your area. You will work alongside the building safety team to deliver the business' building safety engagement strategy and fire safety communication programme and support residents to live safely in their homes. Duties: Provide technical advice and support to the business regarding all fire safety matters; Undertake desk top reviews of proposed new build and refurbishment schemes and provide commentary and recommendations regarding design standards and specifications; Review resident alteration requests to ensure that proposals do not enhance the risk from fire within the dwelling or the building as a whole; Undertake fire safety assurance audits across the residential building stock to ensure fire safety risks are being robustly managed; Inspect secondary means of escape (where access has not been attained) during the FRA to ensure they remain unobstructed; Support the Building Safety programme lead in attaining access to flats to complete flat entrance fire door inspection programme. Support the Head of Fire and Building Safety in ensuring that fire evacuation strategies for blocks of flats are documented and maintained; Audit and maintain the contents of secure information boxes where installed in 11-18m blocks of flats, within their allocated operational area; Be responsible for the implementation and management of interim measures, where required following completion of an FRA/ compartmentation survey which has identified defects in a buildings fire protective measures; Inspect and audit the quality of repair and planned works to buildings during and on completion of investment projects, which have included (or impacted) fire safety precautions; Undertake reviews of H&S files, O&Ms and Regulation 38 packs for completeness; Liaise with fire and rescue services regarding post fire and planned audits; Undertake post fire inspections and provide root cause analysis reports for submission to the business Building Safety Committee Monitor and coordinate the delivery of works/ actions to address letters of non-conformity and enforcement notices to completion; Respond to fire and rescue services requests for information; Assist and support customer experience colleagues with the completion of person centred risk assessments for residents and produce and implement, personal emergency evacuation plans (PEEPs); Support the Head of Fire Safety to respond to fire Safety complaints and concerns raised by residents; Provide input to support the design and delivery of the business fire improvement capital investment programme; Promote collaborative working across the business to support the delivery of company's Building Safety strategy; Contribute to the design and delivery of a fire safety and building safety communication campaign; Attend resident, community and corporate events to raise awareness regarding fire safety; Participate in the department of an out of hours rota, to ensure the team respond to outside normal working hours emergencies in line with company's Business Continuity arrangements Requirements: Demonstrable experience of working within a social housing organisation in a similar role Able to demonstrate detailed knowledge regarding fire safety statutory instruments, British Standards and Sector guidance Able to demonstrate an understanding of building pathology An understanding of The Building Safety Act and Social Housing Act are essential An understanding of JCT and other contract forms Experience of carrying out site inspection and audits to monitor change and ensure the quality of delivery Membership of the IFE at Graduate grade or higher A minimum level 4 qualification in fire safety management, risk assessment or engineering (Applicants with level three qualifications who hold Associate membership or Full member status, with relevant experience in a similar role will also be considered) A full driving licence valid in the UK For more information, please call Meg Smith on (phone number removed) To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
Sep 02, 2025
Contractor
Job Title: Fire Safety Officer Type: 3 Months Contract Location: Home based, extends from Loughborough upwards. (Leicestershire, Nottinghamshire, Lincolnshire, Derbyshire, South and West Yorkshire and Greater Manchester) with lots of travel Salary: £350 - £500 day rate Hours: Full Time BRC are working closely with a leading Housing Association in England. In this role you will act as the competent source of advice for fire safety within your geographical area of operation, providing technical advice and support to colleagues on all matters relating to fire safety. You will work collaboratively with colleagues across the Homes Directorate to ensure that repairs, refurbishment and capital schemes are reviewed to ensure that design standards conform to best practice and works undertaken meet the company's quality expectations. Reporting to the Head of Fire and Building Safety, you will liaise with local Fire & Rescue teams and the business' primary authority partner to respond to fire events and enforcement activity across your area. You will work alongside the building safety team to deliver the business' building safety engagement strategy and fire safety communication programme and support residents to live safely in their homes. Duties: Provide technical advice and support to the business regarding all fire safety matters; Undertake desk top reviews of proposed new build and refurbishment schemes and provide commentary and recommendations regarding design standards and specifications; Review resident alteration requests to ensure that proposals do not enhance the risk from fire within the dwelling or the building as a whole; Undertake fire safety assurance audits across the residential building stock to ensure fire safety risks are being robustly managed; Inspect secondary means of escape (where access has not been attained) during the FRA to ensure they remain unobstructed; Support the Building Safety programme lead in attaining access to flats to complete flat entrance fire door inspection programme. Support the Head of Fire and Building Safety in ensuring that fire evacuation strategies for blocks of flats are documented and maintained; Audit and maintain the contents of secure information boxes where installed in 11-18m blocks of flats, within their allocated operational area; Be responsible for the implementation and management of interim measures, where required following completion of an FRA/ compartmentation survey which has identified defects in a buildings fire protective measures; Inspect and audit the quality of repair and planned works to buildings during and on completion of investment projects, which have included (or impacted) fire safety precautions; Undertake reviews of H&S files, O&Ms and Regulation 38 packs for completeness; Liaise with fire and rescue services regarding post fire and planned audits; Undertake post fire inspections and provide root cause analysis reports for submission to the business Building Safety Committee Monitor and coordinate the delivery of works/ actions to address letters of non-conformity and enforcement notices to completion; Respond to fire and rescue services requests for information; Assist and support customer experience colleagues with the completion of person centred risk assessments for residents and produce and implement, personal emergency evacuation plans (PEEPs); Support the Head of Fire Safety to respond to fire Safety complaints and concerns raised by residents; Provide input to support the design and delivery of the business fire improvement capital investment programme; Promote collaborative working across the business to support the delivery of company's Building Safety strategy; Contribute to the design and delivery of a fire safety and building safety communication campaign; Attend resident, community and corporate events to raise awareness regarding fire safety; Participate in the department of an out of hours rota, to ensure the team respond to outside normal working hours emergencies in line with company's Business Continuity arrangements Requirements: Demonstrable experience of working within a social housing organisation in a similar role Able to demonstrate detailed knowledge regarding fire safety statutory instruments, British Standards and Sector guidance Able to demonstrate an understanding of building pathology An understanding of The Building Safety Act and Social Housing Act are essential An understanding of JCT and other contract forms Experience of carrying out site inspection and audits to monitor change and ensure the quality of delivery Membership of the IFE at Graduate grade or higher A minimum level 4 qualification in fire safety management, risk assessment or engineering (Applicants with level three qualifications who hold Associate membership or Full member status, with relevant experience in a similar role will also be considered) A full driving licence valid in the UK For more information, please call Meg Smith on (phone number removed) To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
