If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. The Senior Principal will be responsible for leading projects related to data engineering requirements and initiatives across Jazz Research and Development. The Senior Principal will lead data projects from across the business including Clinical, Pre-Clinical, Non-Clinical, Chemistry, RWD and Omics. Essential Functions Lead the design, development and maintenance of data pipelines for processing Research and Development data from diverse sources (Clinical Trials, Medical Devices, Pre-Clinical, Omics, Real World Data) utilizing the AWS technology platform. Create and optimize ETL/ELT processes for structured and unstructured data using Python, R, SQL, AWS services and other tools. Build and maintain data repositories using AWS S3 and FSx technologies. Establish data warehousing solutions using Amazon Redshift. Build and maintain standard data models. Own data quality frameworks, validation processes and KPIs to ensure accuracy and consistency of data pipelines. Implement data versioning and lineage tracking to support data traceability, regulatory compliance and audit requirements. Create and maintain documentation for data processes, architectures, and workflows. Implement modern software development best practices (e.g. Code Versioning, DevOps, CD/CI). Support collaboration with RnD Researchers, Data scientists and Stakeholders to understand data requirements and deliver appropriate solutions in a global working model. Maintain compliance with data privacy regulations such as HIPAA, GDPR May be required to develop, deliver or support data literacy training across R&D. Required Knowledge, Skills and Abilities Expert knowledge of data engineering tools such as Python, R and SQL for data processing. Expert proficiency with AWS services particularly S3, Redshift, FSx, Glue, Lambda. Expert proficiency with relational databases. Strong background in data modeling and database design. Strong knowledge with unstructured database technologies (e.g. NoSQL) and other database types (e.g. Graph). Experience with Containerization such as Docker and EKS/Kubernetes. Experience with one or more RnD research process and associated regulatory requirements. Exposure to healthcare data standards (CDISC, HL7, FHIR, SNOMED CT, OMOP, DICOM). Experience to big data technologies and handling. Knowledge of machine learning operations (MLOps) and model deployment. Strong problem-solving and analytical abilities. Excellent communication skills for collaborating with stakeholders. Experience working in an Agile development environment. Required/Preferred Education Bachelor's Degree in Computer Science, Statistics, Mathematics, Life Sciences, or other relevant scientific fields; Master's Degree preferred 5-7 years of experience in data engineering, with at least 2 years focusing on healthcare, research or clinical related data Description of Physical Demands Occasional mobility within office environment Routinely sitting for extended periods of time Constantly operating a computer, printer, telephone and other similar office machinery Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
Sep 04, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. The Senior Principal will be responsible for leading projects related to data engineering requirements and initiatives across Jazz Research and Development. The Senior Principal will lead data projects from across the business including Clinical, Pre-Clinical, Non-Clinical, Chemistry, RWD and Omics. Essential Functions Lead the design, development and maintenance of data pipelines for processing Research and Development data from diverse sources (Clinical Trials, Medical Devices, Pre-Clinical, Omics, Real World Data) utilizing the AWS technology platform. Create and optimize ETL/ELT processes for structured and unstructured data using Python, R, SQL, AWS services and other tools. Build and maintain data repositories using AWS S3 and FSx technologies. Establish data warehousing solutions using Amazon Redshift. Build and maintain standard data models. Own data quality frameworks, validation processes and KPIs to ensure accuracy and consistency of data pipelines. Implement data versioning and lineage tracking to support data traceability, regulatory compliance and audit requirements. Create and maintain documentation for data processes, architectures, and workflows. Implement modern software development best practices (e.g. Code Versioning, DevOps, CD/CI). Support collaboration with RnD Researchers, Data scientists and Stakeholders to understand data requirements and deliver appropriate solutions in a global working model. Maintain compliance with data privacy regulations such as HIPAA, GDPR May be required to develop, deliver or support data literacy training across R&D. Required Knowledge, Skills and Abilities Expert knowledge of data engineering tools such as Python, R and SQL for data processing. Expert proficiency with AWS services particularly S3, Redshift, FSx, Glue, Lambda. Expert proficiency with relational databases. Strong background in data modeling and database design. Strong knowledge with unstructured database technologies (e.g. NoSQL) and other database types (e.g. Graph). Experience with Containerization such as Docker and EKS/Kubernetes. Experience with one or more RnD research process and associated regulatory requirements. Exposure to healthcare data standards (CDISC, HL7, FHIR, SNOMED CT, OMOP, DICOM). Experience to big data technologies and handling. Knowledge of machine learning operations (MLOps) and model deployment. Strong problem-solving and analytical abilities. Excellent communication skills for collaborating with stakeholders. Experience working in an Agile development environment. Required/Preferred Education Bachelor's Degree in Computer Science, Statistics, Mathematics, Life Sciences, or other relevant scientific fields; Master's Degree preferred 5-7 years of experience in data engineering, with at least 2 years focusing on healthcare, research or clinical related data Description of Physical Demands Occasional mobility within office environment Routinely sitting for extended periods of time Constantly operating a computer, printer, telephone and other similar office machinery Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
Job Title: Distributed Field Support Engineer Location: Glasgow / surrounding areas Salary: D.O.E Key responsibilities: Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals. Perform desk-side support for our clients as requested. Assist other engineers in delivering services to our customers. Cover site roles as required due to planned or unplanned absence. Carry out any other reasonable request from your line management. Perform customer rebuilds and configuration at the desk. Undertake AV repairs and printer repairs. Carry out IMAC projects with minimal supervision. May be required to train on new technologies, such as AV or Cisco. Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Maintain a professional and presentable appearance at all times. Must hold a full UK manual driving licence where required for the role. Respond promptly to any information requests from your line management. Be familiar with customer policies and processes, where applicable. Be approachable and open to training requirements related to the role. Maintain the skills and knowledge necessary to perform the role to the required standard. Embrace new technologies and adapt to change. Ensure company assets are kept in good working order and general condition. Skills and experience: Operation knowledge of PCs, laptops, printers, and associated peripherals. Familiarity with key client-specific procedures. Trained in desktop, laptop, printer, and server maintenance. Extensive knowledge of common software products. Experience with AV systems. Strong customer-facing skills. BPSS (Baseline Personnel Security Standard) clearance. SC Clearance
Sep 04, 2025
Full time
Job Title: Distributed Field Support Engineer Location: Glasgow / surrounding areas Salary: D.O.E Key responsibilities: Diagnose, repair, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals. Perform desk-side support for our clients as requested. Assist other engineers in delivering services to our customers. Cover site roles as required due to planned or unplanned absence. Carry out any other reasonable request from your line management. Perform customer rebuilds and configuration at the desk. Undertake AV repairs and printer repairs. Carry out IMAC projects with minimal supervision. May be required to train on new technologies, such as AV or Cisco. Comply with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Maintain a professional and presentable appearance at all times. Must hold a full UK manual driving licence where required for the role. Respond promptly to any information requests from your line management. Be familiar with customer policies and processes, where applicable. Be approachable and open to training requirements related to the role. Maintain the skills and knowledge necessary to perform the role to the required standard. Embrace new technologies and adapt to change. Ensure company assets are kept in good working order and general condition. Skills and experience: Operation knowledge of PCs, laptops, printers, and associated peripherals. Familiarity with key client-specific procedures. Trained in desktop, laptop, printer, and server maintenance. Extensive knowledge of common software products. Experience with AV systems. Strong customer-facing skills. BPSS (Baseline Personnel Security Standard) clearance. SC Clearance
Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.
Sep 03, 2025
Full time
Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set for your role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation. Will be able to carry out IMAC projects with little supervision and lead as and when required. Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard. Carry out any other reasonable request from your line management. Participate in 24/7 coverage via a rota system. Work a certain amount of overtime when required to do so. Practice 'Quick Win' processes. Act as a mentor to other engineers when required. Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace. Will maintain company assets to keep them in good working order and good general condition. Be familiar with customer policies and processes where applicable. Skills and experience: Must always be professional and presentable. Must have a full UK driving licence. Must have excellent customer-facing skills. Will be required to be self-motivated with good organisational skills and can work unsupervised. Must possess or can obtain relevant technical certifications. Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience. Must possess the ability to work at height and undertake varied manual handling activities. Will display positive behaviours that support team productivity. Must have a high standard of communication and interpersonal skills to support colleagues and team members.
Role: Print Production & Workflow Manager / Artworker Location: Remote (Home-based) Overview We are seeking an experienced Artworker / Print Production Manager to oversee pre-press artwork, large format print projects, and supplier coordination. This is a dual role, with an even split between hands-on artwork production and workflow/production management. The successful candidate will have a strong background in large format graphics, signage and event branding, with excellent attention to detail across every stage of the print process. You will be responsible for managing multiple print jobs from initial brief through to delivery, ensuring artwork is correctly prepared for production, liaising directly with printers and suppliers, and maintaining consistently high quality standards. You will also contribute to artwork production as required, ensuring deadlines are met without compromise. Key Responsibilities Artwork & Pre-Press (approx. 50%) Create and amend artwork for large format print, signage, exhibition stands, hospitality environments, and event branding. Prepare final print-ready files, ensuring accuracy in colour, scale, bleed, crop marks and material specifications. Produce basic elevations (Illustrator or InDesign) from working drawings, placing graphics to confirm layout and sizing. Manage artwork approvals and liaise with suppliers to ensure files are supplied and printed correctly. Print & Workflow Management (approx. 50%) Oversee multiple print jobs simultaneously, from initial artwork through to final delivery. Collaborate closely with the 3D studio design manager to align output with project requirements. Liaise directly with printers, suppliers and production teams to ensure projects run smoothly. Prepare job sheets, despatch documentation and installation packs. Monitor costs, timings and specifications, ensuring all are tracked and delivered effectively. Drive jobs through production, ensuring deadlines are consistently achieved. Build and maintain strong working relationships with colleagues, clients and suppliers. Skills & Experience Proven experience as an artworker, studio manager, or project manager within large format print, signage or events. Confident user of Adobe Creative Suite (Illustrator, Photoshop, InDesign). Sound understanding of pre-press processes and print production, ideally with experience from a printer background. Experience producing graphics for exhibitions, hospitality, retail environments and live events. Ability to interpret and work from technical drawings. Proficiency with job management systems (e.g. Filemaker, Print IQ, Notion, Excel) advantageous. Excellent supplier management and communication skills. Highly organised with the ability to manage multiple projects remotely. Personal Attributes Self-motivated, able to work independently and take initiative. Meticulous attention to detail with a strong focus on accuracy. Practical problem-solver, with the ability to manage both creative and technical aspects of artwork and print. Strong team player with the confidence to engage with senior stakeholders and suppliers. Calm and professional under pressure, with the ability to meet tight deadlines.
Sep 02, 2025
Full time
Role: Print Production & Workflow Manager / Artworker Location: Remote (Home-based) Overview We are seeking an experienced Artworker / Print Production Manager to oversee pre-press artwork, large format print projects, and supplier coordination. This is a dual role, with an even split between hands-on artwork production and workflow/production management. The successful candidate will have a strong background in large format graphics, signage and event branding, with excellent attention to detail across every stage of the print process. You will be responsible for managing multiple print jobs from initial brief through to delivery, ensuring artwork is correctly prepared for production, liaising directly with printers and suppliers, and maintaining consistently high quality standards. You will also contribute to artwork production as required, ensuring deadlines are met without compromise. Key Responsibilities Artwork & Pre-Press (approx. 50%) Create and amend artwork for large format print, signage, exhibition stands, hospitality environments, and event branding. Prepare final print-ready files, ensuring accuracy in colour, scale, bleed, crop marks and material specifications. Produce basic elevations (Illustrator or InDesign) from working drawings, placing graphics to confirm layout and sizing. Manage artwork approvals and liaise with suppliers to ensure files are supplied and printed correctly. Print & Workflow Management (approx. 50%) Oversee multiple print jobs simultaneously, from initial artwork through to final delivery. Collaborate closely with the 3D studio design manager to align output with project requirements. Liaise directly with printers, suppliers and production teams to ensure projects run smoothly. Prepare job sheets, despatch documentation and installation packs. Monitor costs, timings and specifications, ensuring all are tracked and delivered effectively. Drive jobs through production, ensuring deadlines are consistently achieved. Build and maintain strong working relationships with colleagues, clients and suppliers. Skills & Experience Proven experience as an artworker, studio manager, or project manager within large format print, signage or events. Confident user of Adobe Creative Suite (Illustrator, Photoshop, InDesign). Sound understanding of pre-press processes and print production, ideally with experience from a printer background. Experience producing graphics for exhibitions, hospitality, retail environments and live events. Ability to interpret and work from technical drawings. Proficiency with job management systems (e.g. Filemaker, Print IQ, Notion, Excel) advantageous. Excellent supplier management and communication skills. Highly organised with the ability to manage multiple projects remotely. Personal Attributes Self-motivated, able to work independently and take initiative. Meticulous attention to detail with a strong focus on accuracy. Practical problem-solver, with the ability to manage both creative and technical aspects of artwork and print. Strong team player with the confidence to engage with senior stakeholders and suppliers. Calm and professional under pressure, with the ability to meet tight deadlines.
IT Desktop Support Technician - 30,000/ 35,000 per annum - Hull Principal IT are working with a leading UK food producer that are looking for an IT desktop support technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday) Key Responsibilities: Build/install PC's and peripheral devices such as printers, scanners, mobiles, tablets related to desktop infrastructure and in accordance with IT policies and standards Maintain PC's and peripheral devices with Planned Preventative Maintenance Troubleshoot and resolve technical issues related to hardware, software, networking and peripheral technology Responsible for the update of the IT Helpdesk ticketing system by maintaining accurate records in respect of actions taken, histories and updating information on the system as and when required Create tickets to record technical issues and solutions, escalating issues to senior team members when necessary Responsible for the ongoing patch and vulnerability management of many of the company devices Continually adding to the knowledge database to ensure all technical documentation is fully up to date and relevant Requirements: Proven work experience as a Desktop Support Engineer, Technical Support or similar Good language and communication skills Certifications in Microsoft/Comptia/ITIL and cisco would be advantageous Familiarity with Office 365, Network troubleshooting and MS Intune Excellent problem solving and multitasking skills Strong experience of working with Microsoft Windows OS with some experience of Android/iOS Ability to work as part of a team The Package: If successful our client is offering a salary between 30,000 - 35,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this IT desktop support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Sep 02, 2025
Full time
IT Desktop Support Technician - 30,000/ 35,000 per annum - Hull Principal IT are working with a leading UK food producer that are looking for an IT desktop support technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday) Key Responsibilities: Build/install PC's and peripheral devices such as printers, scanners, mobiles, tablets related to desktop infrastructure and in accordance with IT policies and standards Maintain PC's and peripheral devices with Planned Preventative Maintenance Troubleshoot and resolve technical issues related to hardware, software, networking and peripheral technology Responsible for the update of the IT Helpdesk ticketing system by maintaining accurate records in respect of actions taken, histories and updating information on the system as and when required Create tickets to record technical issues and solutions, escalating issues to senior team members when necessary Responsible for the ongoing patch and vulnerability management of many of the company devices Continually adding to the knowledge database to ensure all technical documentation is fully up to date and relevant Requirements: Proven work experience as a Desktop Support Engineer, Technical Support or similar Good language and communication skills Certifications in Microsoft/Comptia/ITIL and cisco would be advantageous Familiarity with Office 365, Network troubleshooting and MS Intune Excellent problem solving and multitasking skills Strong experience of working with Microsoft Windows OS with some experience of Android/iOS Ability to work as part of a team The Package: If successful our client is offering a salary between 30,000 - 35,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this IT desktop support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Second Line Support Engineer - £200 per day - Inside IR35 - 5 days a week on site St Mary Axe - 6 Month Contract. About the Role - My client, a leading building and civil engineering company, is seeking a proactive and customer-focused Second Line Support Engineer to join their Service Desk team. The Service Desk is the key interface for end users, ensuring IT delivers excellent service and protects its reputation. You'll be responsible for handling a broad range of tickets-covering hardware, software, Microsoft technologies, collaboration tools, and office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong technical expertise, and a service-first mindset. An ITIL-based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle tickets across laptops, desktops, mobile devices, Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior executives and C-Suite users What We're Looking For - Previous experience in a Second Line Support Engineer or IT Support Analyst role Proven ability to support senior stakeholders (Chairman, CEO, CFO, C-Suite) with discretion and professionalism Strong technical troubleshooting skills across a wide range of IT services Excellent communication skills, patience, and customer empathy Ability to adapt and learn in a fast-paced environment Familiarity with ITIL processes and service management best practices Key Technologies You'll Use - A broad mix of technologies, typically including: Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) Microsoft Teams (including Teams Rooms and telephony) Windows 10/11 device management Intune / SCCM (device deployment, patching, compliance) Active Directory / Azure AD (user and group management, permissions) Exchange Online ServiceNow / Remedy / Freshservice (ticketing & ITSM tools) Mobile Device Management (MDM) solutions Networking basics (LAN/WAN/Wi-Fi troubleshooting, VPN) AV/Meeting Room Tech (Zoom Rooms, Teams Rooms, projectors, video conferencing hardware) Printers and peripheral devices Remote access tools (RDP, Citrix, VPN clients) What Success Looks Like - High rate of first-time ticket resolution with minimal escalation Clear communication and proactive updates for end users Demonstrated fault-finding and root cause analysis Positive feedback from C-Suite and end users alike Continuous improvement of Service Desk efficiency and knowledge base
Sep 01, 2025
Contractor
Second Line Support Engineer - £200 per day - Inside IR35 - 5 days a week on site St Mary Axe - 6 Month Contract. About the Role - My client, a leading building and civil engineering company, is seeking a proactive and customer-focused Second Line Support Engineer to join their Service Desk team. The Service Desk is the key interface for end users, ensuring IT delivers excellent service and protects its reputation. You'll be responsible for handling a broad range of tickets-covering hardware, software, Microsoft technologies, collaboration tools, and office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong technical expertise, and a service-first mindset. An ITIL-based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle tickets across laptops, desktops, mobile devices, Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior executives and C-Suite users What We're Looking For - Previous experience in a Second Line Support Engineer or IT Support Analyst role Proven ability to support senior stakeholders (Chairman, CEO, CFO, C-Suite) with discretion and professionalism Strong technical troubleshooting skills across a wide range of IT services Excellent communication skills, patience, and customer empathy Ability to adapt and learn in a fast-paced environment Familiarity with ITIL processes and service management best practices Key Technologies You'll Use - A broad mix of technologies, typically including: Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) Microsoft Teams (including Teams Rooms and telephony) Windows 10/11 device management Intune / SCCM (device deployment, patching, compliance) Active Directory / Azure AD (user and group management, permissions) Exchange Online ServiceNow / Remedy / Freshservice (ticketing & ITSM tools) Mobile Device Management (MDM) solutions Networking basics (LAN/WAN/Wi-Fi troubleshooting, VPN) AV/Meeting Room Tech (Zoom Rooms, Teams Rooms, projectors, video conferencing hardware) Printers and peripheral devices Remote access tools (RDP, Citrix, VPN clients) What Success Looks Like - High rate of first-time ticket resolution with minimal escalation Clear communication and proactive updates for end users Demonstrated fault-finding and root cause analysis Positive feedback from C-Suite and end users alike Continuous improvement of Service Desk efficiency and knowledge base
Desktop Support Analyst - International Law Firm - City of London - £50,000-£70,000 + Annual Bonus + Excellent Benefits About the Role An established international law firm with a history spanning over two centuries is seeking a talented Desktop Support Analyst to join its London office. Employing close to 1000 people across five global locations, the firm is recognised for delivering high-quality legal services to clients in the financial service sector. This is an exciting opportunity to join a small but growing London IT team, providing 1st and 2nd line support while contributing to technical projects and collaborating closely with senior stakeholders. You will also be a key escalation point for complex IT issues and play an important role in maintaining the firm's high standards of IT service delivery. Key Responsibilities Provide 1st and 2nd line user support on desktop hardware/software, mobile devices, and audio-visual systems Troubleshoot and resolve technical issues across MS Office/M365, iManage, Acrobat, Litera, Intapp, and other business systems Deliver user training on standard desktop applications Assist with system administration, including printers, servers, switches, and cabling infrastructure Support onboarding/offboarding processes, including account provisioning/de-provisioning and equipment setup Provide AV support for Zoom, Webex, Teams, and in-office presentations/conference calls Assist with administration of mobile and remote access systems (Airwatch/Intune, Citrix, Duo, VPN) Contribute to project work, maintenance schedules, and business continuity processes Skills & Experience Required Proven experience in 1st and 2nd line IT support within a professional services or corporate environment Strong knowledge of Microsoft Office/M365 and other core desktop applications Familiarity with document management systems (iManage preferred) Experience with AV conferencing tools (Zoom, Webex, Teams) Basic network and server administration skills (switches, cabling, firmware updates) Excellent problem-solving skills and ability to act as an escalation point for complex issues Strong interpersonal skills, with the ability to communicate effectively with senior stakeholders Highly organised, proactive, and detail-oriented What's on Offer Competitive salary of £50,000-£70,000 (depending on experience) Annual bonus and generous benefits package (including paid on-call/overtime) Hybrid working - 1 day per week from home Opportunity to work on varied technical projects in a prestigious international law firm Collaborative team culture and supportive leadership Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
Sep 01, 2025
Full time
Desktop Support Analyst - International Law Firm - City of London - £50,000-£70,000 + Annual Bonus + Excellent Benefits About the Role An established international law firm with a history spanning over two centuries is seeking a talented Desktop Support Analyst to join its London office. Employing close to 1000 people across five global locations, the firm is recognised for delivering high-quality legal services to clients in the financial service sector. This is an exciting opportunity to join a small but growing London IT team, providing 1st and 2nd line support while contributing to technical projects and collaborating closely with senior stakeholders. You will also be a key escalation point for complex IT issues and play an important role in maintaining the firm's high standards of IT service delivery. Key Responsibilities Provide 1st and 2nd line user support on desktop hardware/software, mobile devices, and audio-visual systems Troubleshoot and resolve technical issues across MS Office/M365, iManage, Acrobat, Litera, Intapp, and other business systems Deliver user training on standard desktop applications Assist with system administration, including printers, servers, switches, and cabling infrastructure Support onboarding/offboarding processes, including account provisioning/de-provisioning and equipment setup Provide AV support for Zoom, Webex, Teams, and in-office presentations/conference calls Assist with administration of mobile and remote access systems (Airwatch/Intune, Citrix, Duo, VPN) Contribute to project work, maintenance schedules, and business continuity processes Skills & Experience Required Proven experience in 1st and 2nd line IT support within a professional services or corporate environment Strong knowledge of Microsoft Office/M365 and other core desktop applications Familiarity with document management systems (iManage preferred) Experience with AV conferencing tools (Zoom, Webex, Teams) Basic network and server administration skills (switches, cabling, firmware updates) Excellent problem-solving skills and ability to act as an escalation point for complex issues Strong interpersonal skills, with the ability to communicate effectively with senior stakeholders Highly organised, proactive, and detail-oriented What's on Offer Competitive salary of £50,000-£70,000 (depending on experience) Annual bonus and generous benefits package (including paid on-call/overtime) Hybrid working - 1 day per week from home Opportunity to work on varied technical projects in a prestigious international law firm Collaborative team culture and supportive leadership Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
Would you like a varied Marketing Executive role within a progressive, supportive company that offers hybrid working , a defined career progression / development path to a senior role, and where you will be able to bring your own ideas to the table and make an impact ? Our client, an award winning, internationally operating B2B media business have an exciting Marketing Executive opportunity focusing on delivering multi-channel campaigns across a variety of UK and international events / portfolios . You'll have the chance to manage multi-channel campaigns end-to-end, injecting your creativity and energy into projects, and monitor and analyse campaign performance data to make data driven suggestions - coming up with ideas and make recommendations on how to optimise and improve campaigns, and drive ROI. Part of your role will involve collaborating with internal designers and teams , as well as building relationships with external agencies and data companies, and you will have the chance to travel to and attend events internationally . As a Marketing Executive your exciting new role will include: Managing multi-channel campaigns end-to-end across channels including e-mail marketing, social media, digital (e.g. paid media), websites and advertising Monitoring, evaluating and analysing campaign performance across all channels and suggesting recommendations to improve ROI Writing and proofing content across various channels and materials Assisting with market and competitor research to support campaigns and the creation of plans and materials Assisting with the design of promotional material using Canva, as well as briefing into / working with the Internal Designer Negotiating and executing partnerships with media and event partners Building relationships with and working alongside external suppliers such as data companies and printers Maintaining and updating event websites I am interested in speaking with candidates who have experience working as a Marketing Executive; Events Marketing Executive; Marketing Officer, Coordinator, Assistant, and who have experience managing and optimising multi-channel campaigns to promote events across channels such as social media, e-mail, and digital advertising . Knowledge of CMS, survey and e-mail platforms as well as Canva would be beneficial too. Benefits include: hybrid working, Christmas & New Year shut down on top of annual leave, Medicash (health cash back plan), company social events! There is parking opposite the offices if you are driving. If you are travelling by public transport, they are based 5-10 minutes walk from the nearest train station, and a 5 minute walk to lots of shops and a major shopping centre. Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Sep 01, 2025
Full time
Would you like a varied Marketing Executive role within a progressive, supportive company that offers hybrid working , a defined career progression / development path to a senior role, and where you will be able to bring your own ideas to the table and make an impact ? Our client, an award winning, internationally operating B2B media business have an exciting Marketing Executive opportunity focusing on delivering multi-channel campaigns across a variety of UK and international events / portfolios . You'll have the chance to manage multi-channel campaigns end-to-end, injecting your creativity and energy into projects, and monitor and analyse campaign performance data to make data driven suggestions - coming up with ideas and make recommendations on how to optimise and improve campaigns, and drive ROI. Part of your role will involve collaborating with internal designers and teams , as well as building relationships with external agencies and data companies, and you will have the chance to travel to and attend events internationally . As a Marketing Executive your exciting new role will include: Managing multi-channel campaigns end-to-end across channels including e-mail marketing, social media, digital (e.g. paid media), websites and advertising Monitoring, evaluating and analysing campaign performance across all channels and suggesting recommendations to improve ROI Writing and proofing content across various channels and materials Assisting with market and competitor research to support campaigns and the creation of plans and materials Assisting with the design of promotional material using Canva, as well as briefing into / working with the Internal Designer Negotiating and executing partnerships with media and event partners Building relationships with and working alongside external suppliers such as data companies and printers Maintaining and updating event websites I am interested in speaking with candidates who have experience working as a Marketing Executive; Events Marketing Executive; Marketing Officer, Coordinator, Assistant, and who have experience managing and optimising multi-channel campaigns to promote events across channels such as social media, e-mail, and digital advertising . Knowledge of CMS, survey and e-mail platforms as well as Canva would be beneficial too. Benefits include: hybrid working, Christmas & New Year shut down on top of annual leave, Medicash (health cash back plan), company social events! There is parking opposite the offices if you are driving. If you are travelling by public transport, they are based 5-10 minutes walk from the nearest train station, and a 5 minute walk to lots of shops and a major shopping centre. Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Employer description: Midland Aerospace offers a wide range of manufacturing and supply-chain solutions and have an outstanding reputation for quality, cost and delivery. Overview: The IT Support Apprentice plays a key role in supporting the day-to-day IT operations of the business. Working closely with the IT Manager and external managed service providers (MSPs), this role provides technical assistance to internal users across a wide range of systems, hardware, software, and network infrastructure. This is a hands-on position suitable for both entry-level and experienced technicians. It offers exposure to a broad spectrum of IT and cybersecurity technologies, including MS Azure, Intune & Office 365, as well as specialised systems used in manufacturing environments. A willingness to learn and adapt is essential, with opportunities to develop networking and project management skills over time. Responsibilities: Respond to internal support requests via ticketing system, email, phone, or in person. Diagnose and resolve issues related to hardware, software, and networking. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage user accounts, including password resets and access permissions. Maintain accurate records of IT assets and software licenses. Assist with employee onboarding and offboarding, including device setup and access provisioning. Document technical issues and resolutions in the IT knowledge base; contribute to guides and SOPs. Escalate complex issues to senior staff or external vendors when necessary. Ensure adherence to IT policies, procedures, and security standards. Desirable skills: Strong problem-solving and communication skills. Ability to work independently and as part of a team. Willingness to learn new technologies and take on challenges. Basic understanding of networking concepts (with training and development provided). Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 9am - 5pm. Benefits: Pension. Free parking. Team events. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Sep 01, 2025
Full time
Employer description: Midland Aerospace offers a wide range of manufacturing and supply-chain solutions and have an outstanding reputation for quality, cost and delivery. Overview: The IT Support Apprentice plays a key role in supporting the day-to-day IT operations of the business. Working closely with the IT Manager and external managed service providers (MSPs), this role provides technical assistance to internal users across a wide range of systems, hardware, software, and network infrastructure. This is a hands-on position suitable for both entry-level and experienced technicians. It offers exposure to a broad spectrum of IT and cybersecurity technologies, including MS Azure, Intune & Office 365, as well as specialised systems used in manufacturing environments. A willingness to learn and adapt is essential, with opportunities to develop networking and project management skills over time. Responsibilities: Respond to internal support requests via ticketing system, email, phone, or in person. Diagnose and resolve issues related to hardware, software, and networking. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Manage user accounts, including password resets and access permissions. Maintain accurate records of IT assets and software licenses. Assist with employee onboarding and offboarding, including device setup and access provisioning. Document technical issues and resolutions in the IT knowledge base; contribute to guides and SOPs. Escalate complex issues to senior staff or external vendors when necessary. Ensure adherence to IT policies, procedures, and security standards. Desirable skills: Strong problem-solving and communication skills. Ability to work independently and as part of a team. Willingness to learn new technologies and take on challenges. Basic understanding of networking concepts (with training and development provided). Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 9am - 5pm. Benefits: Pension. Free parking. Team events. Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
