Are you a recent graduate or early-career IT professional ready to launch your career in a professional services environment? A well-established legal group in Northampton is seeking a motivated and technically curious IT Support Analyst to join their internal IT team. This is an ideal opportunity for a 1st or 2nd jobber looking to gain hands-on experience supporting users in a Microsoft Azure and Office 365 ecosystem, while developing a strong foundation in enterprise IT. Key Responsibilities • Provide 1st and 2nd line support to staff across the firm, resolving hardware, software, and network issues • Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive • Assist with Azure Active Directory tasks such as user provisioning and access control • Troubleshoot Windows 10/11 devices and mobile platforms • Log and track incidents using ITSM tools, escalating where necessary • Contribute to internal documentation and process improvements What You'll Bring • A degree in Computer Science, IT, or a related field-or equivalent practical experience • Exposure to IT support through internships, university projects, or a previous role • Familiarity with Microsoft Azure and Office 365 (training provided) • Strong communication skills and a methodical, customer-focused approach • Eagerness to learn and grow in a professional services setting What's On Offer • Structured onboarding and mentorship from experienced IT professionals • Exposure to enterprise-grade infrastructure and legal sector workflows • Clear progression pathways into infrastructure, cloud, or cybersecurity roles • Competitive salary and benefits • A collaborative team culture with hybrid working options
Sep 04, 2025
Full time
Are you a recent graduate or early-career IT professional ready to launch your career in a professional services environment? A well-established legal group in Northampton is seeking a motivated and technically curious IT Support Analyst to join their internal IT team. This is an ideal opportunity for a 1st or 2nd jobber looking to gain hands-on experience supporting users in a Microsoft Azure and Office 365 ecosystem, while developing a strong foundation in enterprise IT. Key Responsibilities • Provide 1st and 2nd line support to staff across the firm, resolving hardware, software, and network issues • Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive • Assist with Azure Active Directory tasks such as user provisioning and access control • Troubleshoot Windows 10/11 devices and mobile platforms • Log and track incidents using ITSM tools, escalating where necessary • Contribute to internal documentation and process improvements What You'll Bring • A degree in Computer Science, IT, or a related field-or equivalent practical experience • Exposure to IT support through internships, university projects, or a previous role • Familiarity with Microsoft Azure and Office 365 (training provided) • Strong communication skills and a methodical, customer-focused approach • Eagerness to learn and grow in a professional services setting What's On Offer • Structured onboarding and mentorship from experienced IT professionals • Exposure to enterprise-grade infrastructure and legal sector workflows • Clear progression pathways into infrastructure, cloud, or cybersecurity roles • Competitive salary and benefits • A collaborative team culture with hybrid working options
WA Consultants is currently recruiting for an IT Service Desk/Support Analyst for a Full time position for a client in Devon. Our client is keen to speak with candidates who have at least 2-years experience in a 1st/2nd support role, across a wide range of systems and services. Key responsibilities include: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Assist with IT aspects of site openings, closures, and office re-locations. Engage effectively with users at all levels, ensuring clear updates and managing expectations. Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Use monitoring tools to proactively identify issues and escalate where necessary. Work closely with other Technology teams to ensure smooth transitions of new systems and updates into support. Participate in the out-of-hours support rota as required. Occasionally travel to other locations to support incidents or project delivery. Essential criteria: Minimum of 2 year's experience in a similar role IT Service Desk/Support Analyst position. Confident in supporting users of varying technical ability. High level of accuracy in builds and documentation. Ability to manage workload and meet project deadlines. Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Please advise on availability and salary expectations on application. For further information, please contact Alexander Wilson. WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
Sep 04, 2025
Full time
WA Consultants is currently recruiting for an IT Service Desk/Support Analyst for a Full time position for a client in Devon. Our client is keen to speak with candidates who have at least 2-years experience in a 1st/2nd support role, across a wide range of systems and services. Key responsibilities include: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Assist with IT aspects of site openings, closures, and office re-locations. Engage effectively with users at all levels, ensuring clear updates and managing expectations. Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Use monitoring tools to proactively identify issues and escalate where necessary. Work closely with other Technology teams to ensure smooth transitions of new systems and updates into support. Participate in the out-of-hours support rota as required. Occasionally travel to other locations to support incidents or project delivery. Essential criteria: Minimum of 2 year's experience in a similar role IT Service Desk/Support Analyst position. Confident in supporting users of varying technical ability. High level of accuracy in builds and documentation. Ability to manage workload and meet project deadlines. Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Please advise on availability and salary expectations on application. For further information, please contact Alexander Wilson. WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
The IT Support Analyst role focuses on delivering exceptional 1st and 2nd line technical support to end-users within the professional services industry. This temporary position will see you working closely with the technology department to resolve technical issues efficiently and maintain smooth operations. Client Details This opportunity is with a respected organisation within the professional services industry. As a medium-sized company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives. Description 1st Line Support Responding to incoming calls, self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all times Delivering incoming service requests such as requests for software, setting up new equipment, and new user/leaver requests in line with SLAs and KPIs Accurately and promptly logging and updating calls on the IT Service Desk knowledge base with the outcome of your problem solving and investigations Ensuring employees are kept updated on any outstanding IT issues with clear and concise communication Visiting other offices to deliver IT projects or resolve specific IT issues, as required Communicating effectively with the Service Desk Team Leader and other colleagues Providing cover for employee absence 2nd Line Support Focusing on more complex, time-consuming queries, helping to minimise the number of incidents that are escalated to the IT 3rd line resolver group Contributing to the Change Management and Problem Management processes Training and developing new members of the 1st line team, to help improve their knowledge and level of service provided Working collaboratively with colleagues across the department, escalating incidents to the 3rd line when they require additional expertise; or when they cannot be delivered in line with SLAs Profile The successful candidate will have: IT/Technical qualifications (ideally: Windows 10 MCDST certification, MCP certification, or similar) Minimum 3 years' experience in a similar role Knowledge and experience of Microsoft operating systems, Active Directory and O365 Experience of working in an ITIL environment Basic networking skills e.g., TCP/IP, DNS, DHCP and VPN, SCCM Knowledge and experience of CRM System (InterAction), iManage Worksite/Filesite, IP Phone Administration (Mitel), Digital Dictation (Winscribe), Mobile Device Management and security products (antivirus, disk encryption, USB device control) Excellent customer service and client-facing skills Excellent communication skills - both written and verbal Proven analytical and problem-solving abilities Ability to work in a high-pressure environment A self-motivated and proactive attitude Experience of working in a team-oriented, collaborative environment Job Offer Daily Rate inside IR35 ( 100 - 180 DOE) Office based role ( 5 days a week) Birmingham City Centre 3 month contract Immediate Start!
Sep 03, 2025
Contractor
The IT Support Analyst role focuses on delivering exceptional 1st and 2nd line technical support to end-users within the professional services industry. This temporary position will see you working closely with the technology department to resolve technical issues efficiently and maintain smooth operations. Client Details This opportunity is with a respected organisation within the professional services industry. As a medium-sized company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives. Description 1st Line Support Responding to incoming calls, self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all times Delivering incoming service requests such as requests for software, setting up new equipment, and new user/leaver requests in line with SLAs and KPIs Accurately and promptly logging and updating calls on the IT Service Desk knowledge base with the outcome of your problem solving and investigations Ensuring employees are kept updated on any outstanding IT issues with clear and concise communication Visiting other offices to deliver IT projects or resolve specific IT issues, as required Communicating effectively with the Service Desk Team Leader and other colleagues Providing cover for employee absence 2nd Line Support Focusing on more complex, time-consuming queries, helping to minimise the number of incidents that are escalated to the IT 3rd line resolver group Contributing to the Change Management and Problem Management processes Training and developing new members of the 1st line team, to help improve their knowledge and level of service provided Working collaboratively with colleagues across the department, escalating incidents to the 3rd line when they require additional expertise; or when they cannot be delivered in line with SLAs Profile The successful candidate will have: IT/Technical qualifications (ideally: Windows 10 MCDST certification, MCP certification, or similar) Minimum 3 years' experience in a similar role Knowledge and experience of Microsoft operating systems, Active Directory and O365 Experience of working in an ITIL environment Basic networking skills e.g., TCP/IP, DNS, DHCP and VPN, SCCM Knowledge and experience of CRM System (InterAction), iManage Worksite/Filesite, IP Phone Administration (Mitel), Digital Dictation (Winscribe), Mobile Device Management and security products (antivirus, disk encryption, USB device control) Excellent customer service and client-facing skills Excellent communication skills - both written and verbal Proven analytical and problem-solving abilities Ability to work in a high-pressure environment A self-motivated and proactive attitude Experience of working in a team-oriented, collaborative environment Job Offer Daily Rate inside IR35 ( 100 - 180 DOE) Office based role ( 5 days a week) Birmingham City Centre 3 month contract Immediate Start!
Oracle ERP Analyst Permanent London (Hybrid) We're hiring an Oracle Analyst to support and enhance a global Oracle Fusion ERP system. This is a hybrid functional technical role with strong focus on finance modules and integrations. What you'll do 2nd/3rd line support across AP, AR, GL, CM, OM Manage integrations (OIC, REST/SOAP APIs, data mapping) Support month-end/year-end close. Configure enhancements test Oracle quarterly updates. Build reports/dashboards (OTBI, BI Publisher) What we're looking for Oracle Fusion ERP Finance expertise Hands-on OIC & integration experience SQL, FBDI, ADFDI, HDL/HSDL knowledge Strong troubleshooting stakeholder comms What's on offer. Permanent role London (50% hybrid) Work on a leading ERP platform with global scope. Collaborative environment with career growth Interested? Apply now or message me directly for details.
Sep 03, 2025
Full time
Oracle ERP Analyst Permanent London (Hybrid) We're hiring an Oracle Analyst to support and enhance a global Oracle Fusion ERP system. This is a hybrid functional technical role with strong focus on finance modules and integrations. What you'll do 2nd/3rd line support across AP, AR, GL, CM, OM Manage integrations (OIC, REST/SOAP APIs, data mapping) Support month-end/year-end close. Configure enhancements test Oracle quarterly updates. Build reports/dashboards (OTBI, BI Publisher) What we're looking for Oracle Fusion ERP Finance expertise Hands-on OIC & integration experience SQL, FBDI, ADFDI, HDL/HSDL knowledge Strong troubleshooting stakeholder comms What's on offer. Permanent role London (50% hybrid) Work on a leading ERP platform with global scope. Collaborative environment with career growth Interested? Apply now or message me directly for details.
Oracle ERP Analyst Permanent London (Hybrid) We're hiring an Oracle Analyst to support and enhance a global Oracle Fusion ERP system. This is a hybrid functional + technical role with strong focus on finance modules and integrations. What you'll do 2nd/3rd line support across AP, AR, GL, CM, OM Manage integrations (OIC, REST/SOAP APIs, data mapping) Support month-end/year-end close. Configure enhancements + test Oracle quarterly updates. Build reports/dashboards (OTBI, BI Publisher) What we're looking for Oracle Fusion ERP Finance expertise Hands-on OIC & integration experience SQL, FBDI, ADFDI, HDL/HSDL knowledge Strong troubleshooting + stakeholder comms What's on offer. Permanent role | London (50% hybrid) Work on a leading ERP platform with global scope. Collaborative environment with career growth Interested? Apply now or message me directly for details.
Sep 03, 2025
Full time
Oracle ERP Analyst Permanent London (Hybrid) We're hiring an Oracle Analyst to support and enhance a global Oracle Fusion ERP system. This is a hybrid functional + technical role with strong focus on finance modules and integrations. What you'll do 2nd/3rd line support across AP, AR, GL, CM, OM Manage integrations (OIC, REST/SOAP APIs, data mapping) Support month-end/year-end close. Configure enhancements + test Oracle quarterly updates. Build reports/dashboards (OTBI, BI Publisher) What we're looking for Oracle Fusion ERP Finance expertise Hands-on OIC & integration experience SQL, FBDI, ADFDI, HDL/HSDL knowledge Strong troubleshooting + stakeholder comms What's on offer. Permanent role | London (50% hybrid) Work on a leading ERP platform with global scope. Collaborative environment with career growth Interested? Apply now or message me directly for details.
My client is a small IT consultancy in the Islington area of Central London, and they are seeking an IT Support Engineer to provide both remote & onsite customer support. This role pays £30,000 - £40,000 and offers hybrid working split between home, HQ office, and customer sites. To be considered for this IT Support Analyst position, you will have several years of experience in IT support providing 1st & 2nd line remote and onsite BAU user support and maybe some project work. The ideal candidate will have some MSP experience, although this is NOT essential. Core skills and experience will include: Windows 10 & 11 InTune, Auto Pilot & MDM Office 365 - including SharePoint administration Azure AD & Entra ID VPN's & network switches, routers & firewalls This role is a hybrid role, split between the office in Central London (Angel Islington area), working from home, and occasional visits to client offices in London. My client is a small but busy and successful MSP going through continued growth and expansion. This position operates on 2 alternating weekly shifts of 8.00am to 5.00pm and 9.00am to 6.00pm, Monday to Friday, with occasional (and paid) out of hours overtime. If you are a confident & outgoing individual with a passion for IT and a desire to learn more and progress your career please send me your CV immediately. This role pays £30,000 - £40,000 + overtime, bonus, 25 days holiday and company pension. This role would suit an IT professional with a few years of experience providing IT support as an IT Support Analyst, a Service Desk Engineer, a Helpdesk Analyst, or an IT Support Engineer.
Sep 03, 2025
Full time
My client is a small IT consultancy in the Islington area of Central London, and they are seeking an IT Support Engineer to provide both remote & onsite customer support. This role pays £30,000 - £40,000 and offers hybrid working split between home, HQ office, and customer sites. To be considered for this IT Support Analyst position, you will have several years of experience in IT support providing 1st & 2nd line remote and onsite BAU user support and maybe some project work. The ideal candidate will have some MSP experience, although this is NOT essential. Core skills and experience will include: Windows 10 & 11 InTune, Auto Pilot & MDM Office 365 - including SharePoint administration Azure AD & Entra ID VPN's & network switches, routers & firewalls This role is a hybrid role, split between the office in Central London (Angel Islington area), working from home, and occasional visits to client offices in London. My client is a small but busy and successful MSP going through continued growth and expansion. This position operates on 2 alternating weekly shifts of 8.00am to 5.00pm and 9.00am to 6.00pm, Monday to Friday, with occasional (and paid) out of hours overtime. If you are a confident & outgoing individual with a passion for IT and a desire to learn more and progress your career please send me your CV immediately. This role pays £30,000 - £40,000 + overtime, bonus, 25 days holiday and company pension. This role would suit an IT professional with a few years of experience providing IT support as an IT Support Analyst, a Service Desk Engineer, a Helpdesk Analyst, or an IT Support Engineer.
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 03, 2025
Full time
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 03, 2025
Full time
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 03, 2025
Full time
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities * You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. * Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile life cycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements * Security (SC Clearance) or able to achieve. * Proven experience in a 2nd line support mobile endpoint engineering role * Workspace ONE Unified Endpoint Manager * Apple Business Manager * Entra ID * M365 * Android Enterprise Manager * Samsung KNOX * iOS and Android mobile operating systems experience (configuration) * Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 02, 2025
Full time
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities * You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. * Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile life cycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements * Security (SC Clearance) or able to achieve. * Proven experience in a 2nd line support mobile endpoint engineering role * Workspace ONE Unified Endpoint Manager * Apple Business Manager * Entra ID * M365 * Android Enterprise Manager * Samsung KNOX * iOS and Android mobile operating systems experience (configuration) * Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
THE CHANNEL RECRUITER LIMITED Company Registration No. (phone number removed) email : (url removed) phone : (0) (phone number removed) (url removed) MASTER JOB ADVERT JOB TITLE : 1st Line Technical Support Specialist SALARY: £27000 Plus 15% Shift Uplift Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Technical Support Specialist but can deal with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems? If so, we may have the role for you! Due to new contract wins, my client, a trailblazing Tier 1 MSP are currently looking for a 1st Line Technical Support Engineer to come and join them. You will be the first point of contact for customers with IT related issues and receive these through their ticket system, calls or emails. LOCATION : Hybrid 4 days remote / one day office Surrey JOB SPECIFICATION: 1st Line Technical Support Engineer Sitting within the helpdesk team within their surrey offices (Tuesday only), you ll be first point of contact for our customers Logging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreements Take full ownership of tickets to ensure that customers have a consistent line of communication with any queries Act as a service representative for appointed service(s), in taking responsibility for maximising technical analysts and L1 Technical analysts ability to resolve incidents and requests REQUIREMENTS: 1st Line Technical Support Specialist Approximately 1 years experience in an IT support or similar technical role, specifically on a helpdesk Good Network knowledge Good knowledge of M365, Azure Good knowledge of VLANs, Wi-fi, firewalls, routers & switches Great customer experience and comfortable to be on the phone Shift pattern 4 days on / 4 days off
Sep 02, 2025
Full time
THE CHANNEL RECRUITER LIMITED Company Registration No. (phone number removed) email : (url removed) phone : (0) (phone number removed) (url removed) MASTER JOB ADVERT JOB TITLE : 1st Line Technical Support Specialist SALARY: £27000 Plus 15% Shift Uplift Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Technical Support Specialist but can deal with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems? If so, we may have the role for you! Due to new contract wins, my client, a trailblazing Tier 1 MSP are currently looking for a 1st Line Technical Support Engineer to come and join them. You will be the first point of contact for customers with IT related issues and receive these through their ticket system, calls or emails. LOCATION : Hybrid 4 days remote / one day office Surrey JOB SPECIFICATION: 1st Line Technical Support Engineer Sitting within the helpdesk team within their surrey offices (Tuesday only), you ll be first point of contact for our customers Logging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreements Take full ownership of tickets to ensure that customers have a consistent line of communication with any queries Act as a service representative for appointed service(s), in taking responsibility for maximising technical analysts and L1 Technical analysts ability to resolve incidents and requests REQUIREMENTS: 1st Line Technical Support Specialist Approximately 1 years experience in an IT support or similar technical role, specifically on a helpdesk Good Network knowledge Good knowledge of M365, Azure Good knowledge of VLANs, Wi-fi, firewalls, routers & switches Great customer experience and comfortable to be on the phone Shift pattern 4 days on / 4 days off
Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Sep 02, 2025
Full time
Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Randstad Technologies Recruitment
Sunderland, Tyne And Wear
Senior SQL Database Administrator Location: Hybrid - Sunderland (with flexible working) Salary: Up to 55,000 + excellent benefits We're working with a respected organisation in Sunderland to recruit a Senior SQL Database Administrator . This is a fantastic opportunity to join an experienced IT team and take a lead role in the ongoing development, optimisation, and resilience of the organisation's database environment. You'll be responsible for maintaining high availability, supporting integrations across platforms, and ensuring the reliability and performance of systems critical to business operations. Key Responsibilities: Configure and manage high availability and disaster recovery solutions including Always On Availability Groups, mirroring, and clustering. Implement and test backup and recovery procedures to safeguard data. Monitor performance metrics and carry out tuning and optimisation as required. Support development and integration efforts across cloud and on-prem environments. Use version control tools (e.g. GitHub, Bitbucket) to manage database scripts and schema changes. Maintain comprehensive technical documentation and system records. Collaborate with software developers, analysts, and other teams to deliver scalable and secure database services. Provide 2nd/3rd line support and investigate root causes of system issues. What We're Looking For: Solid experience in SQL Server database administration. Strong understanding of high availability, backup, and recovery strategies. Proficient in writing and troubleshooting T-SQL. Experience with ETL tools (e.g. SSIS, Azure Data Factory, Informatica, Talend). Familiarity with version control and collaborative working in a support or project setting. Strong communication skills and a methodical, team-focused approach. Desirable (but not essential): Experience with open-source RDBMS (PostgreSQL, MySQL, MongoDB). Familiarity with Redgate tools (SQL Toolbelt, Backup Pro, SQL Monitor). Benefits: Up to 55,000 salary depending on experience 31 days annual leave plus bank holidays, with the option to buy more Flexible and hybrid working, including early Friday finishes Health Cash Plan - cashback on optical, dental, therapies, and more (includes free child cover) Access to private healthcare through the plan Generous pension scheme - up to 10% employer contribution Salary sacrifice scheme for electric vehicles Enhanced parental and family leave Business mileage allowance Life assurance (3x salary) Please note: This role is subject to a basic DBS check, funded by the employer. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Sep 02, 2025
Full time
Senior SQL Database Administrator Location: Hybrid - Sunderland (with flexible working) Salary: Up to 55,000 + excellent benefits We're working with a respected organisation in Sunderland to recruit a Senior SQL Database Administrator . This is a fantastic opportunity to join an experienced IT team and take a lead role in the ongoing development, optimisation, and resilience of the organisation's database environment. You'll be responsible for maintaining high availability, supporting integrations across platforms, and ensuring the reliability and performance of systems critical to business operations. Key Responsibilities: Configure and manage high availability and disaster recovery solutions including Always On Availability Groups, mirroring, and clustering. Implement and test backup and recovery procedures to safeguard data. Monitor performance metrics and carry out tuning and optimisation as required. Support development and integration efforts across cloud and on-prem environments. Use version control tools (e.g. GitHub, Bitbucket) to manage database scripts and schema changes. Maintain comprehensive technical documentation and system records. Collaborate with software developers, analysts, and other teams to deliver scalable and secure database services. Provide 2nd/3rd line support and investigate root causes of system issues. What We're Looking For: Solid experience in SQL Server database administration. Strong understanding of high availability, backup, and recovery strategies. Proficient in writing and troubleshooting T-SQL. Experience with ETL tools (e.g. SSIS, Azure Data Factory, Informatica, Talend). Familiarity with version control and collaborative working in a support or project setting. Strong communication skills and a methodical, team-focused approach. Desirable (but not essential): Experience with open-source RDBMS (PostgreSQL, MySQL, MongoDB). Familiarity with Redgate tools (SQL Toolbelt, Backup Pro, SQL Monitor). Benefits: Up to 55,000 salary depending on experience 31 days annual leave plus bank holidays, with the option to buy more Flexible and hybrid working, including early Friday finishes Health Cash Plan - cashback on optical, dental, therapies, and more (includes free child cover) Access to private healthcare through the plan Generous pension scheme - up to 10% employer contribution Salary sacrifice scheme for electric vehicles Enhanced parental and family leave Business mileage allowance Life assurance (3x salary) Please note: This role is subject to a basic DBS check, funded by the employer. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: 28,000.00- 40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Sep 02, 2025
Full time
2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: 28,000.00- 40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own transport) Ability to prioritise tasks on a busy and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service requests Managing and recording all work though our ticketing system Make sure that client documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren t stale throughout the process Use of our monitoring and management tool Review RMM dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify, communicate and mitigate potential risks to the account manager and clients SKILLS Desired A love of (and ability to) solve problems & challenges Great communications skills, founded in being a good listener An understanding of support tools, techniques and how technology is used to provide services Strong understanding of operating systems, business applications, printing systems and network systems Must be able to type quickly and accurately while talking on the phone A deep desire to deliver an amazing client experienceKnowledge of IT Applications, Software & Hardware The ability to keep up with & adapt to the fast-paced IT world Technical Skills Microsoft 365 Microsoft Azure/Entra & Intune Microsoft Windows Desktop & server operating systems Infrastructure Basic network conceptsSecurity: Basic understanding of security concepts Benefits £25500 - £27000 per annum Company pension Gym membership at office location Free on-site parking Employee Assistance and Wellbeing Program 25 days holiday a year High powered laptop A proactive approach to ongoing training to help you develop life-long skills
Sep 01, 2025
Full time
Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own transport) Ability to prioritise tasks on a busy and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service requests Managing and recording all work though our ticketing system Make sure that client documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren t stale throughout the process Use of our monitoring and management tool Review RMM dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify, communicate and mitigate potential risks to the account manager and clients SKILLS Desired A love of (and ability to) solve problems & challenges Great communications skills, founded in being a good listener An understanding of support tools, techniques and how technology is used to provide services Strong understanding of operating systems, business applications, printing systems and network systems Must be able to type quickly and accurately while talking on the phone A deep desire to deliver an amazing client experienceKnowledge of IT Applications, Software & Hardware The ability to keep up with & adapt to the fast-paced IT world Technical Skills Microsoft 365 Microsoft Azure/Entra & Intune Microsoft Windows Desktop & server operating systems Infrastructure Basic network conceptsSecurity: Basic understanding of security concepts Benefits £25500 - £27000 per annum Company pension Gym membership at office location Free on-site parking Employee Assistance and Wellbeing Program 25 days holiday a year High powered laptop A proactive approach to ongoing training to help you develop life-long skills
Sponsorship not available - UK right to work required Weekend rota with remote working included We're hiring two IT Support & Technical Specialists for a growing automotive tech business in the Warwickshire area (commutable from Birmingham, Solihull, Redditch, Worcester). This is a chance to use your IT skills across software, ECU calibration and data projects in a supportive, tech-driven team. You don't need a software engineering background - proven IT support experience, problem-solving ability and the drive to learn are what matter. Full training, including ECU reads and mapping, is provided. We're looking for someone both technically capable and personable: confident speaking with clients, explaining solutions clearly, and bringing a friendly, professional approach alongside your technical know-how. Key Responsibilities As an IT Support & Technical Specialist, provide 2nd and 3rd line technical support to customers and colleagues. Troubleshoot issues, resolve escalations, and deliver clear technical guidance. Develop, maintain, and improve internal software applications and tools. Work on vehicle/ECU mapping and reading projects (full training provided). Analyse data and outputs from software tools to ensure accuracy and reliability. Document processes and contribute to ongoing product and process improvements. Operate within a flexible shift pattern, including weekend cover on a rotational basis - with the benefit that weekend shifts are worked from home. About You Proven experience in IT, technical support, or a related role. Background in software engineering or development is a bonus but not required. Strong understanding of IT systems and ideally some knowledge of the SDLC. Analytical mindset with confidence handling data and numerical outputs. Interest in automotive technology and ECU mapping (desirable, not essential). Excellent communication skills, able to support both technical and non-technical users. Proactive, detail-oriented, and able to adapt to new technologies quickly. What's on Offer Competitive salary depending on experience. Two IT Support & Technical Specialist positions available - genuine growth, not just backfill. Full training and support, including the opportunity to gain international qualifications. A supportive, friendly, and tech-driven culture that prioritises growth and career development. The chance to work on cutting-edge automotive technology projects at the forefront of innovation. A varied role that combines IT systems, customer support, data analysis, and mapping. This IT Support & Technical Specialist role, based in the Warwickshire area near Birmingham, can also be found under: IT Support Engineer 2nd Line Support 3rd Line Support Technical Support Analyst IT Systems Specialist Technical Support Engineer
Sep 01, 2025
Full time
Sponsorship not available - UK right to work required Weekend rota with remote working included We're hiring two IT Support & Technical Specialists for a growing automotive tech business in the Warwickshire area (commutable from Birmingham, Solihull, Redditch, Worcester). This is a chance to use your IT skills across software, ECU calibration and data projects in a supportive, tech-driven team. You don't need a software engineering background - proven IT support experience, problem-solving ability and the drive to learn are what matter. Full training, including ECU reads and mapping, is provided. We're looking for someone both technically capable and personable: confident speaking with clients, explaining solutions clearly, and bringing a friendly, professional approach alongside your technical know-how. Key Responsibilities As an IT Support & Technical Specialist, provide 2nd and 3rd line technical support to customers and colleagues. Troubleshoot issues, resolve escalations, and deliver clear technical guidance. Develop, maintain, and improve internal software applications and tools. Work on vehicle/ECU mapping and reading projects (full training provided). Analyse data and outputs from software tools to ensure accuracy and reliability. Document processes and contribute to ongoing product and process improvements. Operate within a flexible shift pattern, including weekend cover on a rotational basis - with the benefit that weekend shifts are worked from home. About You Proven experience in IT, technical support, or a related role. Background in software engineering or development is a bonus but not required. Strong understanding of IT systems and ideally some knowledge of the SDLC. Analytical mindset with confidence handling data and numerical outputs. Interest in automotive technology and ECU mapping (desirable, not essential). Excellent communication skills, able to support both technical and non-technical users. Proactive, detail-oriented, and able to adapt to new technologies quickly. What's on Offer Competitive salary depending on experience. Two IT Support & Technical Specialist positions available - genuine growth, not just backfill. Full training and support, including the opportunity to gain international qualifications. A supportive, friendly, and tech-driven culture that prioritises growth and career development. The chance to work on cutting-edge automotive technology projects at the forefront of innovation. A varied role that combines IT systems, customer support, data analysis, and mapping. This IT Support & Technical Specialist role, based in the Warwickshire area near Birmingham, can also be found under: IT Support Engineer 2nd Line Support 3rd Line Support Technical Support Analyst IT Systems Specialist Technical Support Engineer
1st Line Support Analyst £25,000 - £30,000 Fareham, Hampshire MSP Environment You're the first line of defence when tech goes wrong and you love being the one who gets things back on track. You've got a solid base of IT knowledge, a calm approach, and a genuine interest in helping people. Now you're ready to build your skills in a fast-paced service desk, supporting external customers and working with a wide range of technologies. This is your opportunity to join a well-established Managed Service Provider in Fareham , delivering front-line IT support to a growing customer base. It's the kind of place where you're encouraged to learn, trusted to take ownership, and supported to grow. What's in it for you? Salary : £25,000 - £30,000 Location : Fareham (office-based full time for collaboration and learning) Experience : Support a wide range of external customers with varied tech environments Tech Exposure : Microsoft 365, Windows Server, desktops, cloud apps, and more Progression : Clear path into 2nd line and project support as you grow your knowledge Team Culture : Friendly, collaborative, and focused on doing things properly What you'll be doing: Acting as the first point of contact for incoming IT support requests via phone and email Troubleshooting and resolving 1st line issues across Microsoft 365, Office apps, Windows, and user accounts Escalating more complex issues to 2nd line when needed and learning from them along the way Logging and updating tickets in the helpdesk system with clarity and accuracy Providing excellent customer service and keeping users informed every step of the way Supporting the onboarding of new users and basic admin tasks like password resets, licence assignments, and more What you'll bring to the table: Some commercial experience in an IT support role (or relevant IT training/certifications) A basic understanding of Microsoft 365, Office apps, and Windows OS Great communication skills, confident, friendly, and clear A methodical approach to troubleshooting and a real willingness to learn Bonus points if you've worked in an MSP or multi-customer environment Even more bonus points if you know your way around Windows Server This is a great step for your IT career perfect if you're looking to learn fast, work hard, and build your skills in a proper support environment, with clear progression routes into 2nd line and 3rd line support. Ready to kickstart your IT journey? Send your CV to bob com and let's have a chat.
Sep 01, 2025
Full time
1st Line Support Analyst £25,000 - £30,000 Fareham, Hampshire MSP Environment You're the first line of defence when tech goes wrong and you love being the one who gets things back on track. You've got a solid base of IT knowledge, a calm approach, and a genuine interest in helping people. Now you're ready to build your skills in a fast-paced service desk, supporting external customers and working with a wide range of technologies. This is your opportunity to join a well-established Managed Service Provider in Fareham , delivering front-line IT support to a growing customer base. It's the kind of place where you're encouraged to learn, trusted to take ownership, and supported to grow. What's in it for you? Salary : £25,000 - £30,000 Location : Fareham (office-based full time for collaboration and learning) Experience : Support a wide range of external customers with varied tech environments Tech Exposure : Microsoft 365, Windows Server, desktops, cloud apps, and more Progression : Clear path into 2nd line and project support as you grow your knowledge Team Culture : Friendly, collaborative, and focused on doing things properly What you'll be doing: Acting as the first point of contact for incoming IT support requests via phone and email Troubleshooting and resolving 1st line issues across Microsoft 365, Office apps, Windows, and user accounts Escalating more complex issues to 2nd line when needed and learning from them along the way Logging and updating tickets in the helpdesk system with clarity and accuracy Providing excellent customer service and keeping users informed every step of the way Supporting the onboarding of new users and basic admin tasks like password resets, licence assignments, and more What you'll bring to the table: Some commercial experience in an IT support role (or relevant IT training/certifications) A basic understanding of Microsoft 365, Office apps, and Windows OS Great communication skills, confident, friendly, and clear A methodical approach to troubleshooting and a real willingness to learn Bonus points if you've worked in an MSP or multi-customer environment Even more bonus points if you know your way around Windows Server This is a great step for your IT career perfect if you're looking to learn fast, work hard, and build your skills in a proper support environment, with clear progression routes into 2nd line and 3rd line support. Ready to kickstart your IT journey? Send your CV to bob com and let's have a chat.
Desktop Support Analyst - International Law Firm - City of London - £50,000-£70,000 + Annual Bonus + Excellent Benefits About the Role An established international law firm with a history spanning over two centuries is seeking a talented Desktop Support Analyst to join its London office. Employing close to 1000 people across five global locations, the firm is recognised for delivering high-quality legal services to clients in the financial service sector. This is an exciting opportunity to join a small but growing London IT team, providing 1st and 2nd line support while contributing to technical projects and collaborating closely with senior stakeholders. You will also be a key escalation point for complex IT issues and play an important role in maintaining the firm's high standards of IT service delivery. Key Responsibilities Provide 1st and 2nd line user support on desktop hardware/software, mobile devices, and audio-visual systems Troubleshoot and resolve technical issues across MS Office/M365, iManage, Acrobat, Litera, Intapp, and other business systems Deliver user training on standard desktop applications Assist with system administration, including printers, servers, switches, and cabling infrastructure Support onboarding/offboarding processes, including account provisioning/de-provisioning and equipment setup Provide AV support for Zoom, Webex, Teams, and in-office presentations/conference calls Assist with administration of mobile and remote access systems (Airwatch/Intune, Citrix, Duo, VPN) Contribute to project work, maintenance schedules, and business continuity processes Skills & Experience Required Proven experience in 1st and 2nd line IT support within a professional services or corporate environment Strong knowledge of Microsoft Office/M365 and other core desktop applications Familiarity with document management systems (iManage preferred) Experience with AV conferencing tools (Zoom, Webex, Teams) Basic network and server administration skills (switches, cabling, firmware updates) Excellent problem-solving skills and ability to act as an escalation point for complex issues Strong interpersonal skills, with the ability to communicate effectively with senior stakeholders Highly organised, proactive, and detail-oriented What's on Offer Competitive salary of £50,000-£70,000 (depending on experience) Annual bonus and generous benefits package (including paid on-call/overtime) Hybrid working - 1 day per week from home Opportunity to work on varied technical projects in a prestigious international law firm Collaborative team culture and supportive leadership Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
Sep 01, 2025
Full time
Desktop Support Analyst - International Law Firm - City of London - £50,000-£70,000 + Annual Bonus + Excellent Benefits About the Role An established international law firm with a history spanning over two centuries is seeking a talented Desktop Support Analyst to join its London office. Employing close to 1000 people across five global locations, the firm is recognised for delivering high-quality legal services to clients in the financial service sector. This is an exciting opportunity to join a small but growing London IT team, providing 1st and 2nd line support while contributing to technical projects and collaborating closely with senior stakeholders. You will also be a key escalation point for complex IT issues and play an important role in maintaining the firm's high standards of IT service delivery. Key Responsibilities Provide 1st and 2nd line user support on desktop hardware/software, mobile devices, and audio-visual systems Troubleshoot and resolve technical issues across MS Office/M365, iManage, Acrobat, Litera, Intapp, and other business systems Deliver user training on standard desktop applications Assist with system administration, including printers, servers, switches, and cabling infrastructure Support onboarding/offboarding processes, including account provisioning/de-provisioning and equipment setup Provide AV support for Zoom, Webex, Teams, and in-office presentations/conference calls Assist with administration of mobile and remote access systems (Airwatch/Intune, Citrix, Duo, VPN) Contribute to project work, maintenance schedules, and business continuity processes Skills & Experience Required Proven experience in 1st and 2nd line IT support within a professional services or corporate environment Strong knowledge of Microsoft Office/M365 and other core desktop applications Familiarity with document management systems (iManage preferred) Experience with AV conferencing tools (Zoom, Webex, Teams) Basic network and server administration skills (switches, cabling, firmware updates) Excellent problem-solving skills and ability to act as an escalation point for complex issues Strong interpersonal skills, with the ability to communicate effectively with senior stakeholders Highly organised, proactive, and detail-oriented What's on Offer Competitive salary of £50,000-£70,000 (depending on experience) Annual bonus and generous benefits package (including paid on-call/overtime) Hybrid working - 1 day per week from home Opportunity to work on varied technical projects in a prestigious international law firm Collaborative team culture and supportive leadership Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.
1st/2nd Line Support Analyst Salary: £28,000 - £32,000 Location: Fully Remote with London Travel for Client Site VisitsWe are seeking a proactive 1st/2nd Line Support Analyst to provide technical assistance for a diverse client base across London. This position offers the flexibility of working from home with occasional paid visits into the city when in-person expertise is required.As a 1st/2nd Line Support Analyst , you will be the first point of contact for end users, investigating issues across desktops, laptops, networks, and cloud platforms. You'll deliver swift resolutions, ensure clear communication, and escalate where necessary while maintaining a professional client experience. Responsibilities: Delivering technical support as a 1st/2nd Line Support Analyst via phone, email, and remote access tools Attending customer sites in London to handle issues that require onsite presence Resolving faults across devices, connectivity, printing, VoIP telephony, and email systems Performing system checks, software updates, security patching, and MFA/EDR configurations Recording all activity with accurate notes, guides, and client-specific documentation About You: Background in an MSP ideally in a Service Desk environment Confident in troubleshooting Windows 10/11, macOS, Office 365, Google Workspace, routers, switches, and wireless networks Awareness of IT security fundamentals and best practice Strong interpersonal skills and the ability to reassure and support non-technical users Willingness to travel across London as needed Technical certifications such as CompTIA, Microsoft, or Cisco are advantageous Why apply? This role is ideal for someone ready to grow as a 1st/2nd Line Support Analyst , gaining exposure to a wide mix of technologies in a supportive team environment. You'll mostly be home-based but will also have the opportunity to engage face-to-face with clients, developing both your technical and customer service skills.If you're enthusiastic about delivering excellent support and want to progress as a 1st/2nd Line Support Analyst , we'd love to hear from you.Key Skills: Windows, MacOS, Office 365, Google Workspace, Network Troubleshooting (Routers / Switches)
Sep 01, 2025
Full time
1st/2nd Line Support Analyst Salary: £28,000 - £32,000 Location: Fully Remote with London Travel for Client Site VisitsWe are seeking a proactive 1st/2nd Line Support Analyst to provide technical assistance for a diverse client base across London. This position offers the flexibility of working from home with occasional paid visits into the city when in-person expertise is required.As a 1st/2nd Line Support Analyst , you will be the first point of contact for end users, investigating issues across desktops, laptops, networks, and cloud platforms. You'll deliver swift resolutions, ensure clear communication, and escalate where necessary while maintaining a professional client experience. Responsibilities: Delivering technical support as a 1st/2nd Line Support Analyst via phone, email, and remote access tools Attending customer sites in London to handle issues that require onsite presence Resolving faults across devices, connectivity, printing, VoIP telephony, and email systems Performing system checks, software updates, security patching, and MFA/EDR configurations Recording all activity with accurate notes, guides, and client-specific documentation About You: Background in an MSP ideally in a Service Desk environment Confident in troubleshooting Windows 10/11, macOS, Office 365, Google Workspace, routers, switches, and wireless networks Awareness of IT security fundamentals and best practice Strong interpersonal skills and the ability to reassure and support non-technical users Willingness to travel across London as needed Technical certifications such as CompTIA, Microsoft, or Cisco are advantageous Why apply? This role is ideal for someone ready to grow as a 1st/2nd Line Support Analyst , gaining exposure to a wide mix of technologies in a supportive team environment. You'll mostly be home-based but will also have the opportunity to engage face-to-face with clients, developing both your technical and customer service skills.If you're enthusiastic about delivering excellent support and want to progress as a 1st/2nd Line Support Analyst , we'd love to hear from you.Key Skills: Windows, MacOS, Office 365, Google Workspace, Network Troubleshooting (Routers / Switches)
We have a current opportunity for a Support Analyst on a permanent basis. The position will be based in London. For further information about this position please apply. 5-8 years of work experience in a Trade Floor Environment. Experience with troubleshooting excel, managing add ins and quant library installs. Understand excel formulas (nested) for complex data manipulation. Able to trace workflows within Excel to find and resolve issues. Exposure to real time data feeds: Market data and BBG, Risk/Pvs, Trade Blotter Understanding of the Rates trading business: Futures, Swaps, Xccy Swaps, FX forwards Good Communication skills Quickly understand from the trader what issues they are experiencing. Keep the trader regularly updated with progress. Articulate the observed issue to other IT teams to help resolve the issue if necessary. Articulate the problem to the trader and how it was fixed. Works well in a high-pressure, fast environment. Basic Python skills, able to debug code and suggest fixes for issues. Comfortable with Excel and coding in VBA Provide 1st and 2nd line IT support for spreadsheet tools and macros used by trading, sales, and risk functions. Possesses strong technical and/or business functional knowledge of systems, timing and dependencies. Conducts independent analysis and assessment to resolve strategic issues. /B.A. in computer science, engineering, information systems, math or business. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Sep 01, 2025
Full time
We have a current opportunity for a Support Analyst on a permanent basis. The position will be based in London. For further information about this position please apply. 5-8 years of work experience in a Trade Floor Environment. Experience with troubleshooting excel, managing add ins and quant library installs. Understand excel formulas (nested) for complex data manipulation. Able to trace workflows within Excel to find and resolve issues. Exposure to real time data feeds: Market data and BBG, Risk/Pvs, Trade Blotter Understanding of the Rates trading business: Futures, Swaps, Xccy Swaps, FX forwards Good Communication skills Quickly understand from the trader what issues they are experiencing. Keep the trader regularly updated with progress. Articulate the observed issue to other IT teams to help resolve the issue if necessary. Articulate the problem to the trader and how it was fixed. Works well in a high-pressure, fast environment. Basic Python skills, able to debug code and suggest fixes for issues. Comfortable with Excel and coding in VBA Provide 1st and 2nd line IT support for spreadsheet tools and macros used by trading, sales, and risk functions. Possesses strong technical and/or business functional knowledge of systems, timing and dependencies. Conducts independent analysis and assessment to resolve strategic issues. /B.A. in computer science, engineering, information systems, math or business. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
