26 jobs found

Are you a Gas Manager, seeking your next contract? My client has an immediate opportunity for a Domestic & Commercial Gas Manager to manage Servicing and Repairs, throughout Wiltshire. The successful candidate will be responsible for the delivery of gas servicing and repairs of tenanted homes and corporate and commercial properties, as well as undertake the management of the Gas Engineers, and Gas Surveyors. Responsibilities: Oversee the operational function of the Gas teams, to ensure the most effective and economical use of resources and skill in line with statutory requirements Ensure that all work is carried out within the priority period and within the cost parameters and standards of the contract. Work in partnership with the Operations Manager-Trade Services to maintain the Gas Safe registration though regular audits verifying and keeping up to date with registration rules. Resulting in meeting the annual inspections by Gas Safe. Management of 3rd party audits via specialist contractor to enhance engineer performance and implementation of improvements. Monthly reporting & recording of Schedule of Rates reports for contractual requirements and finance reporting Monthly reporting on no access case in relation to Gas Servicing and production of evidence for court hearings in relation to no access cases. Carry out risk assessments and prepare method statement where necessary. Oversee the management of staff and materials including quality required to ensure completion work ensuing contingency plans are in place to meet deadlines Prepare Estimates for work as requested from the Operational Manager-Trade Services and Operational Manager-Technical Services for the delivery of capital projects. Oversee performance of operatives and to minimise discrepancies ad hoc pre and post inspections. Responsible for current Gas, LPG and Oil regulations are adhered, communicated and appropriate action taken if not up to date to ensure compliance. Maintain the quality management system and ensure procedures are carried out in accordance with BS EN ISO 9002. Report on non-conformances and ensure corrective action is taken. Requirements: Appropriate trade qualification (NVQ). Work related to degree level within the gas or building industry Gas Safe Registration for both Commercial and Domestic installations HNC / ONC Heating and Plumbing / Building services Engineering Current driving licence To apply, please attach a copy of your CV

DV-Cleared Application Support Engineer - Contract (Outside IR35) The Role We are seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence. Location: Cheltenham, Gloucestershire Area (on-site minimum 4 days per week) Rate: 500 - 600 per day Clearance: Active DV clearance required Start : ASAP Duration : 6 months Key Responsibilities Build & Deploy Manage and maintain CI/CD pipelines using Java, Maven, and NPM. Configure and execute automated test suites with Maven and Cypress. Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker. Configure and integrate third-party software and appliances. Monitoring & Verification Track service performance and availability using Influx and Grafana. Configure alerts to detect issues before they escalate. Analyse logs and investigate anomalies in system behaviour. Support & Troubleshooting Provide 2nd/3rd line support, resolving issues and answering business queries. Manage incidents, escalate problems, and conduct root cause analysis. Implement proactive changes to improve service stability. Maintenance Automate tasks to reduce manual workload. Conduct OS health checks, patching, and database housekeeping. Support multi-site data centre operations. Key Skills Experience in a managed service environment with strong service delivery focus. Hands-on with Infrastructure as Code (Terraform, Ansible). Application development experience (Java or similar). Strong problem-solving and analytical skills with sound decision-making. Excellent communication and stakeholder management. Proficient with Git version control. Desirable Skills Experience with microservices deployment and administration. Familiarity with messaging platforms (e.g., AMQP). Knowledge of S3 object storage. Experience with RDBMS (Oracle or similar) Services advertised are those of an Employment Business.

Service Desk Support Lead Azure O365 Networking Cloud-First 3rd Line Escalation ERP Support BAU Excellence Team Culture Bristol-BasedSR2 is working with a long-term client undergoing a strategic transformation towards a cloud-first model. We're hiring a Service Desk Support Lead to serve as a technical escalation point, working closely with a team of junior engineers to ensure smooth day-to-day operations across IT infrastructure and enterprise systems.This is a hands-on support role - perfect for someone who enjoys solving problems, mentoring others, and being the calm in the chaos. Culture fit is everything here: they're after a team player who can support, guide, and collaborate. Key Responsibilities:Act as the 3rd line escalation point across networking, Azure, O365, and infrastructure issues Collaborate with junior permanent engineers Support BAU activities across cloud infrastructure and on-prem networking systems Troubleshoot and maintain enterprise tooling, with potential exposure to NetSuite ERP Assist in the transition toward a modern, cloud-first operating model Identify and resolve issues proactively across the IT stack - endpoint, access, network, cloud Team-oriented and culturally aware - you'll be part of a tight-knit group Adaptable, proactive, and solutions-focused Based within commutable distance to Bristol (on-site 2 days/week) The Details: Outside IR35 Duration: 3 months initial (extensions likely) Location: Hybrid (Bristol based) Join a collaborative, forward-thinking team making tangible IT improvements If you're an experienced support engineer who loves solving problems and making teams better - apply now!Ideal Candidate Profile: Strong hands-on experience with Azure, O365, and core networking principles Proven track record in IT infrastructure or 3rd line support roles Comfortable owning escalations and guiding more junior engineers Experience with ERP systems (e.g. NetSuite) is a plus, not a must

3rd Line IT Service Desk Engineer Whiteley Full Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of their team, you ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team s success. They are all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you ll be part of a fast-paced, customer-focused environment, they are committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you re ready to bring your expertise to a place that values your growth and development, our client would love to hear from you! Benefits of working for Our Client: A competitive salary Training opportunities set out with a clear training structure Progressive working environment with access to voice your opinions to decision makers 25 days holiday plus bank holidays Your birthday off Flexi health plan cover and access to a range of Health Benefits IT Purchasing Scheme Company Pension An active Social Committee who plans monthly competitions and events A brilliant breakout room with free breakfast and a pool table Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, their in-house teams tailor their services to suit every client s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of their 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record Team player Self-motivated and proactive Ability to be resilient and to work under pressure Apply today.

Payroll Compliance Specialist - 9 Month FTC supporting Payroll Operations in a busy Shared Service team Your new company Our client is the UK's leading facilities management and professional services company. With a strong track record and a commitment to excellence, the company partners with organisations across the public and private sectors to achieve strategic goals and create remarkable environments. Your new role This role will support the retained in-house Compliance activities as well as support the business by ensuring that all the Payroll Compliance services provided by the offshore team are fit for purpose and meet business requirements. As a Shared Services expert, this role will act as a conduit between the business and the offshore team. This role will review the service levels provided and work to ensure the services are at the right level. Supporting with escalations and designing new processes, this role will shape the service that is delivered to the business. This role will drive manager education and engagement with processes across the function and will partner with the business to deliver initiatives and projects. What are the main responsibilities? You will be a subject-matter expert (SME) on all offshore and retained Compliance services supporting the delivery of any retained Compliance and Pensions Administration service activities, including but not limited to: Oversight of overpayment recovery process, instruction to solicitors for further action, providing breakdown of overpayment calculations Escalations from the Offshore team in complex cases All Pensions-related administration Overseeing Benefits and P11D processing Reconciliation and resolution of historic PAYE schemes Overseeing HMRC reconciliations and checking correct allocations of HMRC payments Overseeing third party reconciliation and payment raising Investigating any payroll data compliance failures and liaising with an offshore team to resolve SAO-related compliance checking Management of offshore payrolls, including payment arrangements Overseeing and managing any audits from 3rd Parties, instructing the offshore provider to collate documentation, but reviewing and signing off prior to release Dealing with the distribution of any physical documentation, post etc. Approving banking requests Act as the point of contact for the offshore partner to support with escalations or queries Audit the work of the offshore team and track performance Act as a point of escalation for the offshore teams for Compliance processes Audit Compliance-related data entry and ensure that offshore teams are sufficiently trained to correctly maintain this data Provide training to both line managers and offshore teams as necessary on process documentation and procedures What you'll need to succeed You will hold a strong background in payroll processing and understand compliance disciplines, ideally working within a Shared Service or Outsourcing environment. Ideally, you will hold or be working towards a Chartered Institute of Payroll Professionals (CIPP) Payroll Technician Certificate, and/or CIPP Certificate in Pensions Administration. You will also: Stakeholder management skills Experience of organising the activities of others or Line Management (preferred) Strong ability in process review and re-engineering using LEAN methodology (preferred) A self-starter with a drive to identify and implement process improvements Ability to think outside the box and challenge the status quo Excellent customer service focus Very well-organised, with the ability to work to tight deadlines and varying and sometimes conflicting priorities Experience of working with outsourced service provisions (preferred) Ability to work well in a team and to work on my own initiative Ability to manage the expectations of business stakeholders Strong understanding and respect for confidentiality Excellent attention to detail and accuracy What you'll get in return In return, you will earn a salary of up to £30,000 (pro rata) plus a wide variety of benefits including paid sick leave, private pension, a share save scheme, discounts on a number of high street shops as well as lots more. Our client has a leading Learning and Development team who are dedicated to growing all individuals and supporting on a positive future. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Infrastructure Engineer/ Analyst ( Hybrid / Chesterfield) - 12 Month FTC. VMWare, AD, Exchange, Windows Server, Azure, O365, Siem tooling, PowerShell, Networking, Meraki, Firewalls Infrastructure Engineer/Analyst: Do you have a background in supporting business or technical applications? Do you have a broad technical skill set but looking to be re-trained in new technologies and looking for a new challenge? Do you have a strong background in VMWare, Windows Server, AD, O365 and some experience of working on complex infrastructure issues? Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud? Infrastructure Engineer/Analyst - About the company Do you want to be part of a successful organisation, that strives to offer stable, sustainable, and thriving communities in their local area. They have a vision and purpose to make a difference by the services they offer across a variety of services in their local area. With offices based in Chesterfield, they are involved in a major transformation, within the local area. They are investing in improving their services to best meet the changing needs of their customers / users. Infrastructure Engineer/Analyst - About the role: The Infrastructure Engineer/Analyst role will be a mix of Hybrid working and in their Chesterfield office. ( currently 3 days per week and 2 days from home) working as part of a small team, provide effective solutions to escalated technical issues, and provide a high level of technical expertise to the business. You will provide new technical solutions ( both strategic and tactical) ensuring effective working across the full range of services provided by the business and liaise with 3rd party suppliers and external contractors, and manage escalated issues logged by the service desk. The role will involve working with technologies such as Virtualisation (VMWare), SAN, Cloud, Windows Server, AD, Exchange, Office365, PowerShell, Networking ( Meraki), Firewalls etc. 3rd Line Engineer/Analyst - Key Responsibilities: Support of multi-site technical environments including LAN, WAN, Microsoft, Meraki, Network Security, Firewalls & VPNs. Take ownership of escalated issues as 3rd line support and resolving any queries within SLA Resolution of configuration and deployment issues, ensuring management of core IT Infrastructure operations thru system monitoring and maintenance Working with VMWare, Windows Server, AD, Exchange, O365, Azure and other Microsoft technologies Ensure that 3rd party applications are installed and run efficiently across all platforms. Maintain and develop good working relationships with colleagues, other departmental members and suppliers, consultancy partners and third parties. Support their server and storage infrastructure thru on premise and cloud infrastructure. Manage identity management technologies, IaaS management tools to maximise the speed of routine tasks. Enforce client device security standards for mobile Fones, laptops, PCs & tablets. Infrastructure Engineer/Analyst - Essential Technical Skills: Candidates must have some exposure to most of the technologies listed below: VMWare - good level of understanding AD - good understanding Windows Server and other technologies O365, Azure, Exchange, Networking - ( Meraki/ Firewalls/ Wireless, DHCP) PowerShell ITIL knowledge Infrastructure Engineer/Analyst - Benefits (Negotiable) Basic salary - up to £47k Pension - 20% company contribution Training opportunities Child vouchers, discounted leisure, and travel scheme. 28 days holiday Hybrid working ( 2 days per week from home) Flexible working hours / compressed hours options Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at learning new technologies including working with Azure/AWS. The Infrastructure Engineer role offers the change to work with a broad set of technologies besides the chance to work with Cloud technology - and some training will be given in other areas. If you are keen to join progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply. You will be given the opportunity to learn and progress within the organisation. and make an impact with their technical environment. The role is initially offered on a 12-month Fixed term basis with a chance of a permanent role thereafter. Langland Consultants acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability, or age. All applicants are considered on the basis of their merits and abilities for the job. By applying to a job advertised by Langland Consultants or providing your contact information to show interest in a job advertised by Langland Consultants, you consent to the disclosure of your information to us in order to assist our legitimate business needs. This includes agreeing to us in storing your information and allowing us to contact you in regard to suitable job opportunities in the future. You are within your rights to ask us to remove your information at any time.

IT Infrastructure Engineer - InTune / M365 - Newcastle Be the M365 Subject Matter Expert IT Deployment Engineer / IT Infrastructure Engineer, providing 3rdline IT / M365 Application support with excellent M365, InTune, Azure, Modern Device Management & IT Security experience is required by a leading company in central Newcastle You will be the subject matter expert for Microsoft and M365, working on a range of 3rd line deployment projects across the Microsoft Stack, such as InTune, SharePoint, Exchange Online, Azure, Microsoft Cloud app, Microsoft Defender, Autopilot, Mobile solutions, etc Experience required: - A subject matter expert in M365 & Microsoft, such as InTune machine deployment, InTune Environment Simplification, InTune Company Portal/Update Applications, PowerShell scripting ability, and Deployment - Proficiency with Windows OS, Microsoft Exchange, Windows Server, Active Directory, firewall, VPN, iOS, and networking protocols (TCP/IP, DNS, DHCP, SMTP). - Strong client-service approach with excellent communication and teamwork skills. - Strong IT Security, Endpoint management and Vulnerability management experience - PowerShell Scripting experience within Microsoft Applications - Ability to prioritise, manage workload, and multitask effectively. Role Responsibilities: - 3rd line support and implement Intune, M365, and modern device management. - Configure and manage Autopilot, Windows 11, SharePoint, OneDrive, SSO, and application proxies. - Design and maintain end-user computing devices (e.g., iPads, Surface devices). - Ensure Microsoft 365's operational health (security, availability, maintenance). - Assist in managing Microsoft Exchange, Mimecast security, Teams, and Autopilot. - Develop onboarding processes and provide feedback for service improvements. - Define the company's IT Security policies, including vulnerability management - Admin of Endpoint management tools - Stay updated on Microsoft 365 tools and roadmap. - Conduct monitoring and analysis, including storage and usage reports. - Own problem management and resolve escalated issues from the Ops and Desktop teams. - Review and recommend end-user technology specifications. - Lead end-user-focused projects as required. - Advise fee earners on virtual collaboration tools and document review systems. Joining a team of 6 in the IT team, this key role ensures the smooth operation of the firm's IT applications and IT systems, serving as the primary subject matter expert for Microsoft, M365 & IT Security. You'll work as part of the IT operations team and liaise with third-party service providers to support end-user technology, including Microsoft 365, MDM/Intune, EntraID, and line-of-business applications. They are looking to pay a starting salary of between £42,000 - £52,000 + Benefits + Training + Hybrid work (around 3 days in the office). To apply, press apply now or send your CV to Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.

Infrastructure Engineer Operations Our clients are looking for an Infrastructure Engineer to join their head office in Bracknell, Berkshire. This is a fantastic opportunity to contribute to a dynamic environment where innovation, automation, and reliability are at the heart of operations. Key Responsibilities Infrastructure Implementation & Support Design and implement scalable, resilient infrastructure solutions with zero-downtime practices. Provide hands-on support for operational issues and ensure platform reliability. Continuous Improvement & Automation Automate workflows to reduce manual intervention and increase efficiency. Contribute to infrastructure-as-code and DevOps pipelines. Monitoring, Observability & Security Develop proactive monitoring strategies and support security best practices. Participate in incident response, threat simulation, and operational runbooks. Troubleshooting & Collaboration Provide 3rd line support, collaborating with 1st and 2nd line teams. Partner with developers to support seamless deployments. High Availability & Flexibility Implement high availability and disaster recovery systems. Support a global, always-on environment with adaptability to evolving needs. About You Bachelor's degree in Computer Science, STEM field, 2:1 OR ABOVE. 2+ years' experience in infrastructure or DevOps roles. Proficient with operating systems, cloud technologies, and hardware. Strong scripting/automation skills (PowerShell, Python). Understanding of containerisation/orchestration (Docker, Kubernetes). Excellent troubleshooting and communication skills. Security and monitoring knowledge desirable.

2nd Line Support Engineer - Hybrid - Leicester Salary: Up to £34,000 Industry: Manufacturing & Distribution Role: We're looking for a proactive 2nd Line Support Engineer to join a leading UK manufacturing and distribution business, supporting over 400 users across 45+ sites nationwide. This is a varied role, balancing day-to-day technical support with involvement in infrastructure upgrades and cloud-based projects. You'll handle escalations from the service desk, maintain business-critical systems, and assist the wider IT team in delivering projects that keep operations running smoothly across production facilities, warehouses, and offices. Key Responsibilities: Provide 2nd line support for escalated IT issues (hardware, software, networking). Support and maintain Windows Server, Active Directory, Azure AD, DNS, DHCP, and Group Policy. Administer Microsoft 365, Teams, and Exchange across the business. Assist with backups (Veeam) and take part in disaster recovery testing. Provide support for core network infrastructure (switches, firewalls, and wireless). Support the rollout of new hardware and software across manufacturing and warehouse sites. Collaborate with 3rd line and infrastructure teams on IT projects and system improvements. Document fixes and create guides to improve knowledge sharing. Ideal Candidate: Experience in a 2nd Line Support role (or strong 1st Line ready to step up). Good knowledge of Windows Server and Microsoft 365. Hands-on experience with Active Directory, Group Policy, and Exchange. Strong troubleshooting across PCs, servers, and networks. Exposure to cloud services (Azure) and virtualisation (VMware/Hyper-V) is a plus. Familiarity with backup technologies (Veeam preferred). Clear communicator with the ability to support users across multiple business sites. Benefits: Competitive salary with progression into 3rd line or Infrastructure roles. Exposure to both BAU support and wider IT projects. Be part of a growing business with long-term stability and career development. Work in a supportive, collaborative team environment. Apply Now! If you're looking to take the next step in your IT career and gain experience supporting a large multi-site organisation, we'd love to hear from you. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

2nd/3rd Line Support Engineer - £30,000 +Bonus +Benefits - Bury/Hybrid My client is a leading Managed Service Provider based in Bury who thrive on solving IT and Networking for their customers within the Financial, Legal and Educational sectors. They employ a team of highly skilled Technical Support Specialists who provide 1st to 3rd line Support across MS Technologies and with both On-Prem and Cloud infrastructure. We are looking to bring on a 2nd/3rd Line Support Engineer to join the team and help support our customers. As our new 2nd/3rd Line Support Engineer you will be responsible for providing advanced technical support and troubleshooting for a variety of operations systems, networking and software issues. On a daily basis the 2nd/3rd Line Support Engineer will be responsible for: Provide expert technical support to IT teams & users via phone, email, and ticketing systems, ensuring timely resolution of issues. Troubleshoot and resolve complex problems related to Windows Server & Desktop, Citrix desktop delivery, Virtualisation and similar technologies. Support firewalls, VPNs, and Wired & Wireless networks to ensure secure network operations. Document all support interactions tracking and reporting purposes & assist in maintaining a high level of documentation. Collaborate with 1st line support engineers to escalate unresolved issues effectively. To be considered for the role of 2nd/3rd Line Support Engineer you need most of the following: Proven experience in a 2nd/3rd line support role or similar position within an IT environment with at least 3 years experience of server systems & administration. Strong knowledge of Windows Server & Desktop, networking concepts, commonly used business applications & security technologies. In depth understanding of Windows Server core services (DHCP, DNS, permissions) along with Active Directory & Group Policy is vital. Knowledge and experience with M365 operations and administration is essential. A demonstrable security-first approach to technology will benefit the applicant. Experience with Citrix desktop delivery & firewall management is desirable. Familiarity with BMS or similar ticketing systems for issue tracking. As our new 2nd/3rd Line Support Engineer you would be joining a company that really look after their staff. There are clearly defined paths of growth and any professional accreditations you wish to gain will be supported and funded. On offer is a competitive salary and benefits and a clearly defined career path. Interested? Apply now for an immediate interview.

Job Title: Field Engineer Location: Newbury Salary: 40,000 - 50,000 per annum Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment. Responsibilities: Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Network troubleshooting, diagnosing connectivity issues, configuring routers and switches, monitoring network performance, and resolving IP conflicts Providing timely updates to clients Diagnose and resolve technical issues and provide technical assistance on client sites Completing proactive maintenance onsite Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Managing your time efficiently and planning your day accordingly Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours or standby support to our clients on a rota basis About you: Experience: Ability to work unsupervised, independently and as part of a team IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of networking technologies - TCP/IP, Firewall, Routing/Switching Ability to run, patch and terminate cabling to support installation of new hardware Strong knowledge of InTune & Conditional Access Technologies and security Experience of MSP and or Hospitality is advantageous but not essential Current and valid UK driving license is essential CCNA certification is desirable Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Feel that every day is a day of learning Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Technician, Field Support, IT Service Desk Technician, IT Services Manager, IT Desk Support, 2nd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support, Support Technician, IT Support Engineer, 3rd Line Support Technician, Software Engineer, Technical Support, IT Support, Helpdesk Support Technician, IT Systems Engineer may also be considered for this role.

Job Title: 3rd Line Support Technician Location: Manchester Salary: 37,000 - 44,000 per annum Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great About the role You will provide 3rd Line technical support in a service desk environment for multiple clients, being an escalation point for other service desk engineers. You will take the lead in resolving complex technical issues, analysing client challenges to identify recurring trends, and researching innovative IT technologies to drive continuous improvement and enhance service delivery. You will build strong customer relationships through customer knowledge, ensure technical documentation is thorough to make ongoing support as efficient as possible Responsibilities Logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Diagnose and resolve technical issues Respond to escalations from 1st Line and 2nd Line Support Technicians by offering support and technical advice to resolve client queries Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours support to our clients on a rota basis (2nd and 3rd line only) Network troubleshooting, diagnosing connectivity issues, configuring routers and switches, monitoring network performance, and resolving IP conflicts A solid understanding of Information Security Management Systems (ISMS) and a commitment to maintaining compliance with relevant data protection policies and regulations About you Experience IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Microsoft 365 and related technologies Exchange Online Azure Active Directory Conditional Access/MFA Mobile Device Management Azure Information Protection/DLP Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching, InTune & Conditional Access Technologies CCNA certification is desirable Knowledge of Networking (S2S/P2S VPN, VLAN, LACP), Firewalls (NAT/PAT/ACLs), SSL Certificates, Voice support and email security is desirable Current and valid UK driving license is desirable Experience of MSP and or Hospitality is advantageous but not essential Personal Excited about tech and thrives on developing an understanding of new technologies Possesses good written and verbal communication skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit Some flexibility to work from home A fun and productive place to work Workplace Pension Comprehensive inhouse and external training offered Great team of people to work alongside Competitive salary that reflects your skills and experience In line with our recruitment policy and client expectations, some roles will be subject to a basic DBS disclosure Please click on the APPLY button to send your CV for this role Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 3rd Line Support Engineer, IT Technician, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician may also be considered for this role

Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site. 1st Line WAN Network Engineer - Birmingham (On-site) £15/hr Temp Contract Start Date: ASAP 6 month rolling contract Working Pattern: 4 days on (7am-7pm), 4 days off, 4 nights on (7pm-7am), 4 nights off The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate. This role is ideal for someone with a solid foundation in networking who's eager to grow into more advanced technical roles. We'll support your development every step of the way. What You'll Be Doing Act as the first point of contact for WAN-related incidents and alerts Perform triage, basic configuration, and 1st line troubleshooting Monitor and maintain global network infrastructure Escalate complex issues while maintaining ownership and accountability Collaborate with 2nd and 3rd line teams to build your skills Engage with internal and external third parties Keep documentation accurate and up to date What You'll Bring Previous experience in a 1st line support Knowledge of: Routing & Switching (ideally CCNA-level) Strong communication and problem-solving skills A proactive, "right first time" mindset Contract Details Type: Temporary Rate: £15 per hour Location: Fully on-site in Birmingham Shift Pattern: 12-hour shifts (4 days, 4 off, 4 nights, 4 off) Ready to join a skilled team and grow your networking career? Apply now and be part of something impactful.