OPERATIONS SUPPORT MANAGER Overall purpose of the job: The Operations Support Manager will act as a central point of support across all operations functions including Admin, Reporting, Dealing Support, and Reconciliations and Payments as well as the Director of Operations. This role will directly manage the Incidents and Complaints Analyst as well as the Operations Project and Operational Compliance Analyst. This is a varied and hands-on position requiring strong problem-solving skills, the ability to prioritise across competing needs, and a collaborative approach. The ideal candidate will bring knowledge of pensions administration, a keen eye for process improvement, and a passion for delivering excellent customer outcomes aligned with Consumer Duty principles. Main Activities & Responsibilities: Line management of three analysts covering various responsibilities in support of the operational teams. Act as a point of escalation for complex operational issues and complaints. Provide day-to-day support and cover to operational teams across Admin, Reporting, Dealing Support, and Reconciliations and Payments as well as the Director of Operations Collaborate with team leaders/managers to identify and resolve process blockers or inefficiencies. Coordinate cross-departmental support and cover for operational priorities and ad hoc projects. Support the collation, analysis, and presentation of operational MI to the Director of Operations and senior management. Maintain trackers for incidents, complaints, and other operational metrics. Identify opportunities for continuous improvement within operations processes. Lead or contribute to operational change initiatives, including process re-design and system enhancements. Monitor for potential areas of operational risk and escalate as needed. Lead the annual reviews of all customer literature such as Terms & Conditions and Key Features documents and propose changes where required for better customer understanding in support of Consumer Duty. Coordinate internal and external audits ensuring that each business area provides requested samples by set deadlines, and be the liaison point where necessary with clients/auditors Prepare applications to join any industry bodies, ensuring that the operational teams meet the entry criteria and coordinate any external reviews to support applications Attend the Risk Committee meetings when appropriate and assist the operational teams with mitigation measures. Ownership of the full end to end transaction reporting requirements across wider business teams. Collation and analysis of MI from Operational Teams to support the annual Consumer Duty outcomes report. Knowledge, Skills, and Personality: Essential: Experience in pensions administration or financial services operations. Proven team management or supervisory experience. Strong understanding of incident and complaint handling best practices. Excellent organisational and multitasking skills. Ability to analyse MI and draw insights for performance improvement. Effective communication and stakeholder engagement skills. Customer-centric mindset with a commitment to delivering good outcomes. Proactive and solutions focused. Resilient and calm under pressure. Desirable: Knowledge of FCA requirements, particularly Consumer Duty. Familiarity with reconciliation and payment processes. Education, qualifications, and special training: A qualification in pension administration is highly desirable Due to the overwhelming application response, we receive through various sources, should you not hear from us within one week then please assume your application has been unsuccessful. Please note that our client is an equal opportunities employer and adheres to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.
Sep 01, 2025
Full time
OPERATIONS SUPPORT MANAGER Overall purpose of the job: The Operations Support Manager will act as a central point of support across all operations functions including Admin, Reporting, Dealing Support, and Reconciliations and Payments as well as the Director of Operations. This role will directly manage the Incidents and Complaints Analyst as well as the Operations Project and Operational Compliance Analyst. This is a varied and hands-on position requiring strong problem-solving skills, the ability to prioritise across competing needs, and a collaborative approach. The ideal candidate will bring knowledge of pensions administration, a keen eye for process improvement, and a passion for delivering excellent customer outcomes aligned with Consumer Duty principles. Main Activities & Responsibilities: Line management of three analysts covering various responsibilities in support of the operational teams. Act as a point of escalation for complex operational issues and complaints. Provide day-to-day support and cover to operational teams across Admin, Reporting, Dealing Support, and Reconciliations and Payments as well as the Director of Operations Collaborate with team leaders/managers to identify and resolve process blockers or inefficiencies. Coordinate cross-departmental support and cover for operational priorities and ad hoc projects. Support the collation, analysis, and presentation of operational MI to the Director of Operations and senior management. Maintain trackers for incidents, complaints, and other operational metrics. Identify opportunities for continuous improvement within operations processes. Lead or contribute to operational change initiatives, including process re-design and system enhancements. Monitor for potential areas of operational risk and escalate as needed. Lead the annual reviews of all customer literature such as Terms & Conditions and Key Features documents and propose changes where required for better customer understanding in support of Consumer Duty. Coordinate internal and external audits ensuring that each business area provides requested samples by set deadlines, and be the liaison point where necessary with clients/auditors Prepare applications to join any industry bodies, ensuring that the operational teams meet the entry criteria and coordinate any external reviews to support applications Attend the Risk Committee meetings when appropriate and assist the operational teams with mitigation measures. Ownership of the full end to end transaction reporting requirements across wider business teams. Collation and analysis of MI from Operational Teams to support the annual Consumer Duty outcomes report. Knowledge, Skills, and Personality: Essential: Experience in pensions administration or financial services operations. Proven team management or supervisory experience. Strong understanding of incident and complaint handling best practices. Excellent organisational and multitasking skills. Ability to analyse MI and draw insights for performance improvement. Effective communication and stakeholder engagement skills. Customer-centric mindset with a commitment to delivering good outcomes. Proactive and solutions focused. Resilient and calm under pressure. Desirable: Knowledge of FCA requirements, particularly Consumer Duty. Familiarity with reconciliation and payment processes. Education, qualifications, and special training: A qualification in pension administration is highly desirable Due to the overwhelming application response, we receive through various sources, should you not hear from us within one week then please assume your application has been unsuccessful. Please note that our client is an equal opportunities employer and adheres to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.
Senior Finance Analyst FP&A (EMEA) Location: Uxbridge Monster Energy Finance Monster Energy is one of the world s most recognisable and fastest-growing beverage brands, with operations spanning over 140 countries. Behind the bold branding and global reach is a high-performing finance team that partners across the business to drive commercial success. We re looking for a Senior Finance Analyst (FP&A) to join the EMEA team and partner with Commercial leads across the East Division. This role is ideal for a newly qualified CIMA/ACCA who s looking to make an impact in a fast-paced, global organisation. What you ll be doing : Partnering with Commercial teams to deliver reporting, insights and financial analysis across NSV, COGS, GP and Trade Investment. Producing and improving monthly/quarterly management reports using Excel, SAP, BPC & BI. Leading budget input for the East division, consolidating forecasts and providing analysis for senior leadership. Preparing trade investment recharges and brand profit reconciliations with bottlers. Supporting strategic finance projects and driving process improvement. What we re looking for: CIMA/ACCA/ACA qualified (0 2 years PQE). Confident Excel skills (V-Lookup, Pivots, Sum-ifs); SAP/BPC experience an advantage. Strong analytical mindset with excellent attention to detail. Proactive, collaborative and able to influence at all levels. Someone who thrives in a high-energy, fast-moving environment. Why join? At Monster, you ll be more than just a number-cruncher. You ll be part of a high-impact team that directly shapes commercial decision-making, working in an environment that values initiative, collaboration and continuous improvement. If you want to build your FP&A career in a global brand that s bold, dynamic and growing - this is your chance.
Sep 01, 2025
Full time
Senior Finance Analyst FP&A (EMEA) Location: Uxbridge Monster Energy Finance Monster Energy is one of the world s most recognisable and fastest-growing beverage brands, with operations spanning over 140 countries. Behind the bold branding and global reach is a high-performing finance team that partners across the business to drive commercial success. We re looking for a Senior Finance Analyst (FP&A) to join the EMEA team and partner with Commercial leads across the East Division. This role is ideal for a newly qualified CIMA/ACCA who s looking to make an impact in a fast-paced, global organisation. What you ll be doing : Partnering with Commercial teams to deliver reporting, insights and financial analysis across NSV, COGS, GP and Trade Investment. Producing and improving monthly/quarterly management reports using Excel, SAP, BPC & BI. Leading budget input for the East division, consolidating forecasts and providing analysis for senior leadership. Preparing trade investment recharges and brand profit reconciliations with bottlers. Supporting strategic finance projects and driving process improvement. What we re looking for: CIMA/ACCA/ACA qualified (0 2 years PQE). Confident Excel skills (V-Lookup, Pivots, Sum-ifs); SAP/BPC experience an advantage. Strong analytical mindset with excellent attention to detail. Proactive, collaborative and able to influence at all levels. Someone who thrives in a high-energy, fast-moving environment. Why join? At Monster, you ll be more than just a number-cruncher. You ll be part of a high-impact team that directly shapes commercial decision-making, working in an environment that values initiative, collaboration and continuous improvement. If you want to build your FP&A career in a global brand that s bold, dynamic and growing - this is your chance.
Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role: We're looking for a Reconciliations Team Leader to join the Finance Operations function, ensuring the accuracy and integrity of financial records across our Life & Pensions portfolio. You'll lead a team of five analysts, overseeing daily reconciliations, discrepancy resolution, and month-end processes, while maintaining strong controls and compliance with regulatory standards. Please note, as this is a people leadership role the successful applicant will be supported to succeed in their new role through enrolment in the appropriate level of our Diligenta Leadership 'Step' Pathway (subject to eligibility criteria), designed to drive quality and consistency across the organisation. Benefits: 33 days including Bank Holidays. Eligibility for an annual discretionary bonus scheme. Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services). Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods. Cycle to Work Scheme & Interest free Season Ticket loans. A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing. A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave. A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection. Apply to find out about our other benefits. What you'll be doing: Lead and manage a team of 5 Reconciliation Analysts/Senior Analysts working on BaNCS. Plan team capacity and allocate tasks to meet SLAs and control timelines. Act as the escalation point for complex reconciliation issues, ensuring timely resolution. Oversee completion of daily, weekly, and monthly control activities and reports. Conduct quality checks and provide feedback to maintain accuracy and compliance. Develop team capability with structured training plans and accurate procedural documentation. Support audit readiness and ensure effective action plans are implemented where needed. Contribute to process improvement initiatives, driving efficiency and best practice. Demonstrate a strong understanding of reconciliation processes, including attestations to the ledger. What we're looking for: Strong analytical thinking with advanced MS Excel skills. Confident communicator, comfortable dealing with senior stakeholders. High attention to detail and sound decision-making under pressure. Strong understanding of finance operations and Life & Pensions processes. 4+ years' experience in financial services. Solid knowledge of reconciliations and ledger-related controls; BaNCS experience is advantageous. Understanding of financial regulations and control standards. If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Sep 01, 2025
Full time
Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role: We're looking for a Reconciliations Team Leader to join the Finance Operations function, ensuring the accuracy and integrity of financial records across our Life & Pensions portfolio. You'll lead a team of five analysts, overseeing daily reconciliations, discrepancy resolution, and month-end processes, while maintaining strong controls and compliance with regulatory standards. Please note, as this is a people leadership role the successful applicant will be supported to succeed in their new role through enrolment in the appropriate level of our Diligenta Leadership 'Step' Pathway (subject to eligibility criteria), designed to drive quality and consistency across the organisation. Benefits: 33 days including Bank Holidays. Eligibility for an annual discretionary bonus scheme. Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services). Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods. Cycle to Work Scheme & Interest free Season Ticket loans. A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing. A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave. A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection. Apply to find out about our other benefits. What you'll be doing: Lead and manage a team of 5 Reconciliation Analysts/Senior Analysts working on BaNCS. Plan team capacity and allocate tasks to meet SLAs and control timelines. Act as the escalation point for complex reconciliation issues, ensuring timely resolution. Oversee completion of daily, weekly, and monthly control activities and reports. Conduct quality checks and provide feedback to maintain accuracy and compliance. Develop team capability with structured training plans and accurate procedural documentation. Support audit readiness and ensure effective action plans are implemented where needed. Contribute to process improvement initiatives, driving efficiency and best practice. Demonstrate a strong understanding of reconciliation processes, including attestations to the ledger. What we're looking for: Strong analytical thinking with advanced MS Excel skills. Confident communicator, comfortable dealing with senior stakeholders. High attention to detail and sound decision-making under pressure. Strong understanding of finance operations and Life & Pensions processes. 4+ years' experience in financial services. Solid knowledge of reconciliations and ledger-related controls; BaNCS experience is advantageous. Understanding of financial regulations and control standards. If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role We're expanding our team and have an exciting opportunity for a Senior Reconciliation Analyst position within our Shared Services Account in Bristol. As a Senior Reconciliation Analyst, you'll play a pivotal role in completing daily reconciliations, identifying and resolving discrepancies, documenting findings, and working closely with Operations to implement corrective actions. What you'll be doing Processing, Overseeing and authorising the completion of bank accounts reconciliations, daily matching of outstanding entries and the daily banking journals, whilst overseeing the preparation of bank statements, daily workbook and the Balances Report. Processing and Overseeing the daily Control Accounts Reconciliations to ensure all the control accounts are correct, any discrepancies have been identified and allocated, and that investigations to resolve are being dealt with promptly. Processing and Overseeing the daily download of the Financial Reports and perform reconciliations to the Ledger, ensure any differences are promptly identified, investigated and resolved within the agreed SLAs. Processing and Overseeing the daily Systems Checks to ensure the systems' readiness for the daily work. Processing and Overseeing the completion of monthly tasks in order to support monthly ledger close activities ensuring the tasks are completed in a timely manner. Processing and Reviewing and authorising manual journals where required. Processing and Overseeing the completion of the Operational Loss processes ensuring all financial losses are properly investigated and reported appropriately within the reconciliation Processing, Reviewing and authorising the tax reconciliations, oversee the payment made to the HMRC ensuring the correct value is paid on a timely basis. Ensuring the daily and monthly deadlines are met and all reconciliations performed. Ensuring all tasks and activities performed adhere to the Consumer Duty regulations. What we're looking for Must have experience of working within a Finance Reconciliation role within Financial Services. Be an expert in Microsoft Excel and Word. Come with a systematic disciplined and analytical approach to problem solving, supported by strong interpersonal skills. Must possess the ability to self-manage, work effectively under pressure and manage to tight deadlines. Have a strong attention to detail, good fact-finding skills and ability to make evaluative judgments based on both quantitative and qualitative information. Ideally use clear and effective verbal, written and presentation skills, demonstrating the ability to communicate at senior levels within the team and the wider teams. Must be able to self-manage, work effectively under pressure and manage to tight deadlines. Have a strong attention to detail, good fact-finding skills and ability to make evaluative judgments based on both quantitative and qualitative information. Come with strong knowledge of Finance and Accounting principles, practices and compliance requirements for the UK and Ireland, and knowledge of financial services (in particular Life & Pension) processes and regulations. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods Cycle to Work Scheme & Interest free Season Ticket loans A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Sep 01, 2025
Full time
Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role We're expanding our team and have an exciting opportunity for a Senior Reconciliation Analyst position within our Shared Services Account in Bristol. As a Senior Reconciliation Analyst, you'll play a pivotal role in completing daily reconciliations, identifying and resolving discrepancies, documenting findings, and working closely with Operations to implement corrective actions. What you'll be doing Processing, Overseeing and authorising the completion of bank accounts reconciliations, daily matching of outstanding entries and the daily banking journals, whilst overseeing the preparation of bank statements, daily workbook and the Balances Report. Processing and Overseeing the daily Control Accounts Reconciliations to ensure all the control accounts are correct, any discrepancies have been identified and allocated, and that investigations to resolve are being dealt with promptly. Processing and Overseeing the daily download of the Financial Reports and perform reconciliations to the Ledger, ensure any differences are promptly identified, investigated and resolved within the agreed SLAs. Processing and Overseeing the daily Systems Checks to ensure the systems' readiness for the daily work. Processing and Overseeing the completion of monthly tasks in order to support monthly ledger close activities ensuring the tasks are completed in a timely manner. Processing and Reviewing and authorising manual journals where required. Processing and Overseeing the completion of the Operational Loss processes ensuring all financial losses are properly investigated and reported appropriately within the reconciliation Processing, Reviewing and authorising the tax reconciliations, oversee the payment made to the HMRC ensuring the correct value is paid on a timely basis. Ensuring the daily and monthly deadlines are met and all reconciliations performed. Ensuring all tasks and activities performed adhere to the Consumer Duty regulations. What we're looking for Must have experience of working within a Finance Reconciliation role within Financial Services. Be an expert in Microsoft Excel and Word. Come with a systematic disciplined and analytical approach to problem solving, supported by strong interpersonal skills. Must possess the ability to self-manage, work effectively under pressure and manage to tight deadlines. Have a strong attention to detail, good fact-finding skills and ability to make evaluative judgments based on both quantitative and qualitative information. Ideally use clear and effective verbal, written and presentation skills, demonstrating the ability to communicate at senior levels within the team and the wider teams. Must be able to self-manage, work effectively under pressure and manage to tight deadlines. Have a strong attention to detail, good fact-finding skills and ability to make evaluative judgments based on both quantitative and qualitative information. Come with strong knowledge of Finance and Accounting principles, practices and compliance requirements for the UK and Ireland, and knowledge of financial services (in particular Life & Pension) processes and regulations. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods Cycle to Work Scheme & Interest free Season Ticket loans A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
