Job Title: Consultant Engineer - Electrical Engineering Location: Barrow-in-Furness, Filton - we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Acting as the electrical SME providing technical leadership and guidance to a range of cross discipline internal and external stakeholders including equipment suppliers Managing the electrical interface with the electrical power system ensuring that a best for programme approach is adopted Technical ownership of the end to end delivery of key technology readiness projects essential in demonstrating an appropriate level of maturity is achieved in the end product prior to platform integration Supporting technical delivery of facility requirements needed to deliver technology readiness projects including the facilities to support the end product verification and validation activities Undertaking technical risk analysis and developing risk mitigation plans in support of equipment delivery into the SSNA platform Supporting the development and resilience planning for the SSNA Steam IDTs engineering team ensuring succession planning is in place in support of an enduring SQEP capability Independent governance, authoring and approval of technical artefacts Your skills and experiences: Essential Relevant 1st degree in Electrical Engineering BSc (Hons) / BEng (Hons) / MEng (Hons) Chartered Engineer (CEng) or working toward Chartership Knowledge of the integration of power electronic conversion equipment into power system designs (Inverters, rectifiers, Active Front End, filter interactions) Knowledge and experience of key Power system interface requirements (power system stability, power quality and protection co-ordination) Experience in developing and delivering power system / equipment level verification and validation plans (including technology readiness level strategies) Knowledge of the complete engineering life cycle of delivery an equipment or system in a complex engineering environment with many competing requirements (requirement generation through to test and commissioning) Desirable Relevant 2nd specialised degree or further education in Electrical Engineering (power systems / power electronics / electrical machine design) e.g. MSc(Eng) / MPhil(Eng) / PhD / EngD Knowledge of permanent magnet rotating machines Knowledge of Power System Analysis of AC and DC systems and modelling of Generation and control: Generators, AVRs, Govenors/Speed controllers Knowledge of the interface requirements of power system control and instrumentation for key equipment's and components within a power system design Submarine operator experience Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The SSNA Steam Integrated Delivery Team (SIDT): You will work as the Electrical Subject Matter Expert (SME) within SSNA's Steam Integrated Delivery Team (SIDT). The SIDT is tasked with delivering key equipment into the SSNA platform, which is novel to a submarine environment. Due to the novelty of the equipment there is a need to support equipment delivery with additional parallel technology maturity enablement plans. This is a unique and exciting role that offers the opportunity to shape how the SIDT delivers the challenge! The role offers significant development in all areas from requirement generation through to development of verification and validation plans along with the facilities required to enable timely equipment delivery and parallel technology realisation. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 12th October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Sep 04, 2025
Full time
Job Title: Consultant Engineer - Electrical Engineering Location: Barrow-in-Furness, Filton - we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Acting as the electrical SME providing technical leadership and guidance to a range of cross discipline internal and external stakeholders including equipment suppliers Managing the electrical interface with the electrical power system ensuring that a best for programme approach is adopted Technical ownership of the end to end delivery of key technology readiness projects essential in demonstrating an appropriate level of maturity is achieved in the end product prior to platform integration Supporting technical delivery of facility requirements needed to deliver technology readiness projects including the facilities to support the end product verification and validation activities Undertaking technical risk analysis and developing risk mitigation plans in support of equipment delivery into the SSNA platform Supporting the development and resilience planning for the SSNA Steam IDTs engineering team ensuring succession planning is in place in support of an enduring SQEP capability Independent governance, authoring and approval of technical artefacts Your skills and experiences: Essential Relevant 1st degree in Electrical Engineering BSc (Hons) / BEng (Hons) / MEng (Hons) Chartered Engineer (CEng) or working toward Chartership Knowledge of the integration of power electronic conversion equipment into power system designs (Inverters, rectifiers, Active Front End, filter interactions) Knowledge and experience of key Power system interface requirements (power system stability, power quality and protection co-ordination) Experience in developing and delivering power system / equipment level verification and validation plans (including technology readiness level strategies) Knowledge of the complete engineering life cycle of delivery an equipment or system in a complex engineering environment with many competing requirements (requirement generation through to test and commissioning) Desirable Relevant 2nd specialised degree or further education in Electrical Engineering (power systems / power electronics / electrical machine design) e.g. MSc(Eng) / MPhil(Eng) / PhD / EngD Knowledge of permanent magnet rotating machines Knowledge of Power System Analysis of AC and DC systems and modelling of Generation and control: Generators, AVRs, Govenors/Speed controllers Knowledge of the interface requirements of power system control and instrumentation for key equipment's and components within a power system design Submarine operator experience Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The SSNA Steam Integrated Delivery Team (SIDT): You will work as the Electrical Subject Matter Expert (SME) within SSNA's Steam Integrated Delivery Team (SIDT). The SIDT is tasked with delivering key equipment into the SSNA platform, which is novel to a submarine environment. Due to the novelty of the equipment there is a need to support equipment delivery with additional parallel technology maturity enablement plans. This is a unique and exciting role that offers the opportunity to shape how the SIDT delivers the challenge! The role offers significant development in all areas from requirement generation through to development of verification and validation plans along with the facilities required to enable timely equipment delivery and parallel technology realisation. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 12th October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job Title: Consultant Engineer - Electrical Engineering Location: Barrow-in-Furness, Filton - we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Acting as the electrical SME providing technical leadership and guidance to a range of cross discipline internal and external stakeholders including equipment suppliers Managing the electrical interface with the electrical power system ensuring that a best for programme approach is adopted Technical ownership of the end to end delivery of key technology readiness projects essential in demonstrating an appropriate level of maturity is achieved in the end product prior to platform integration Supporting technical delivery of facility requirements needed to deliver technology readiness projects including the facilities to support the end product verification and validation activities Undertaking technical risk analysis and developing risk mitigation plans in support of equipment delivery into the SSNA platform Supporting the development and resilience planning for the SSNA Steam IDTs engineering team ensuring succession planning is in place in support of an enduring SQEP capability Independent governance, authoring and approval of technical artefacts Your skills and experiences: Essential Relevant 1st degree in Electrical Engineering BSc (Hons) / BEng (Hons) / MEng (Hons) Chartered Engineer (CEng) or working toward Chartership Knowledge of the integration of power electronic conversion equipment into power system designs (Inverters, rectifiers, Active Front End, filter interactions) Knowledge and experience of key Power system interface requirements (power system stability, power quality and protection co-ordination) Experience in developing and delivering power system / equipment level verification and validation plans (including technology readiness level strategies) Knowledge of the complete engineering life cycle of delivery an equipment or system in a complex engineering environment with many competing requirements (requirement generation through to test and commissioning) Desirable Relevant 2nd specialised degree or further education in Electrical Engineering (power systems / power electronics / electrical machine design) e.g. MSc(Eng) / MPhil(Eng) / PhD / EngD Knowledge of permanent magnet rotating machines Knowledge of Power System Analysis of AC and DC systems and modelling of Generation and control: Generators, AVRs, Govenors/Speed controllers Knowledge of the interface requirements of power system control and instrumentation for key equipment's and components within a power system design Submarine operator experience Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The SSNA Steam Integrated Delivery Team (SIDT): You will work as the Electrical Subject Matter Expert (SME) within SSNA's Steam Integrated Delivery Team (SIDT). The SIDT is tasked with delivering key equipment into the SSNA platform, which is novel to a submarine environment. Due to the novelty of the equipment there is a need to support equipment delivery with additional parallel technology maturity enablement plans. This is a unique and exciting role that offers the opportunity to shape how the SIDT delivers the challenge! The role offers significant development in all areas from requirement generation through to development of verification and validation plans along with the facilities required to enable timely equipment delivery and parallel technology realisation. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 12th October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Sep 04, 2025
Full time
Job Title: Consultant Engineer - Electrical Engineering Location: Barrow-in-Furness, Filton - we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Acting as the electrical SME providing technical leadership and guidance to a range of cross discipline internal and external stakeholders including equipment suppliers Managing the electrical interface with the electrical power system ensuring that a best for programme approach is adopted Technical ownership of the end to end delivery of key technology readiness projects essential in demonstrating an appropriate level of maturity is achieved in the end product prior to platform integration Supporting technical delivery of facility requirements needed to deliver technology readiness projects including the facilities to support the end product verification and validation activities Undertaking technical risk analysis and developing risk mitigation plans in support of equipment delivery into the SSNA platform Supporting the development and resilience planning for the SSNA Steam IDTs engineering team ensuring succession planning is in place in support of an enduring SQEP capability Independent governance, authoring and approval of technical artefacts Your skills and experiences: Essential Relevant 1st degree in Electrical Engineering BSc (Hons) / BEng (Hons) / MEng (Hons) Chartered Engineer (CEng) or working toward Chartership Knowledge of the integration of power electronic conversion equipment into power system designs (Inverters, rectifiers, Active Front End, filter interactions) Knowledge and experience of key Power system interface requirements (power system stability, power quality and protection co-ordination) Experience in developing and delivering power system / equipment level verification and validation plans (including technology readiness level strategies) Knowledge of the complete engineering life cycle of delivery an equipment or system in a complex engineering environment with many competing requirements (requirement generation through to test and commissioning) Desirable Relevant 2nd specialised degree or further education in Electrical Engineering (power systems / power electronics / electrical machine design) e.g. MSc(Eng) / MPhil(Eng) / PhD / EngD Knowledge of permanent magnet rotating machines Knowledge of Power System Analysis of AC and DC systems and modelling of Generation and control: Generators, AVRs, Govenors/Speed controllers Knowledge of the interface requirements of power system control and instrumentation for key equipment's and components within a power system design Submarine operator experience Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The SSNA Steam Integrated Delivery Team (SIDT): You will work as the Electrical Subject Matter Expert (SME) within SSNA's Steam Integrated Delivery Team (SIDT). The SIDT is tasked with delivering key equipment into the SSNA platform, which is novel to a submarine environment. Due to the novelty of the equipment there is a need to support equipment delivery with additional parallel technology maturity enablement plans. This is a unique and exciting role that offers the opportunity to shape how the SIDT delivers the challenge! The role offers significant development in all areas from requirement generation through to development of verification and validation plans along with the facilities required to enable timely equipment delivery and parallel technology realisation. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 12th October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job Title: Desktop Support Engineer - Contract Location: On-Site (Full time) Contract Length: 6 Months Daily rate: £110 About the Role: We are currently looking for an experienced Desktop Support Engineer to join a large-scale enterprise environment on a 6-month contract. This is a fully on-site role and falls outside IR35, offering a great opportunity for someone with strong technical skills and a hands-on approach. The successful candidate will provide day-to-day desktop support with a focus on Windows 10/11 and VMware technologies. You'll be part of a dynamic support function delivering excellent service to end users in a high-demand environment. Key Responsibilities: Provide 1st and 2nd line desktop support to users on-site Troubleshoot and resolve issues related to Windows 10 and Windows 11 operating systems Maintain and manage virtual desktop infrastructure using VMware Assist with device imaging, deployment, and hardware setup Escalate unresolved issues appropriately while maintaining excellent communication with end users Maintain accurate documentation of issues and resolutions Key Skills & Experience: Proven experience in a Desktop Support or IT Support role Strong knowledge of Windows 10 and 11 environments Solid hands-on experience with VMware (e.g., VDI, vSphere, or ESXi) Excellent problem-solving and communication skills Experience working in large-scale or enterprise environments Ability to work independently in a fast-paced, on-site environment How to Apply: If you are the right person for this role and have the required experience, please apply directly via the job advert.
Sep 04, 2025
Full time
Job Title: Desktop Support Engineer - Contract Location: On-Site (Full time) Contract Length: 6 Months Daily rate: £110 About the Role: We are currently looking for an experienced Desktop Support Engineer to join a large-scale enterprise environment on a 6-month contract. This is a fully on-site role and falls outside IR35, offering a great opportunity for someone with strong technical skills and a hands-on approach. The successful candidate will provide day-to-day desktop support with a focus on Windows 10/11 and VMware technologies. You'll be part of a dynamic support function delivering excellent service to end users in a high-demand environment. Key Responsibilities: Provide 1st and 2nd line desktop support to users on-site Troubleshoot and resolve issues related to Windows 10 and Windows 11 operating systems Maintain and manage virtual desktop infrastructure using VMware Assist with device imaging, deployment, and hardware setup Escalate unresolved issues appropriately while maintaining excellent communication with end users Maintain accurate documentation of issues and resolutions Key Skills & Experience: Proven experience in a Desktop Support or IT Support role Strong knowledge of Windows 10 and 11 environments Solid hands-on experience with VMware (e.g., VDI, vSphere, or ESXi) Excellent problem-solving and communication skills Experience working in large-scale or enterprise environments Ability to work independently in a fast-paced, on-site environment How to Apply: If you are the right person for this role and have the required experience, please apply directly via the job advert.
Job Title: Consultant Engineer - Electrical Engineering Location: Barrow-in-Furness, Filton - we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Acting as the electrical SME providing technical leadership and guidance to a range of cross discipline internal and external stakeholders including equipment suppliers Managing the electrical interface with the electrical power system ensuring that a best for programme approach is adopted Technical ownership of the end to end delivery of key technology readiness projects essential in demonstrating an appropriate level of maturity is achieved in the end product prior to platform integration Supporting technical delivery of facility requirements needed to deliver technology readiness projects including the facilities to support the end product verification and validation activities Undertaking technical risk analysis and developing risk mitigation plans in support of equipment delivery into the SSNA platform Supporting the development and resilience planning for the SSNA Steam IDTs engineering team ensuring succession planning is in place in support of an enduring SQEP capability Independent governance, authoring and approval of technical artefacts Your skills and experiences: Essential Relevant 1st degree in Electrical Engineering BSc (Hons) / BEng (Hons) / MEng (Hons) Chartered Engineer (CEng) or working toward Chartership Knowledge of the integration of power electronic conversion equipment into power system designs (Inverters, rectifiers, Active Front End, filter interactions) Knowledge and experience of key Power system interface requirements (power system stability, power quality and protection co-ordination) Experience in developing and delivering power system / equipment level verification and validation plans (including technology readiness level strategies) Knowledge of the complete engineering life cycle of delivery an equipment or system in a complex engineering environment with many competing requirements (requirement generation through to test and commissioning) Desirable Relevant 2nd specialised degree or further education in Electrical Engineering (power systems / power electronics / electrical machine design) e.g. MSc(Eng) / MPhil(Eng) / PhD / EngD Knowledge of permanent magnet rotating machines Knowledge of Power System Analysis of AC and DC systems and modelling of Generation and control: Generators, AVRs, Govenors/Speed controllers Knowledge of the interface requirements of power system control and instrumentation for key equipment's and components within a power system design Submarine operator experience Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The SSNA Steam Integrated Delivery Team (SIDT): You will work as the Electrical Subject Matter Expert (SME) within SSNA's Steam Integrated Delivery Team (SIDT). The SIDT is tasked with delivering key equipment into the SSNA platform, which is novel to a submarine environment. Due to the novelty of the equipment there is a need to support equipment delivery with additional parallel technology maturity enablement plans. This is a unique and exciting role that offers the opportunity to shape how the SIDT delivers the challenge! The role offers significant development in all areas from requirement generation through to development of verification and validation plans along with the facilities required to enable timely equipment delivery and parallel technology realisation. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 12th October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Sep 03, 2025
Full time
Job Title: Consultant Engineer - Electrical Engineering Location: Barrow-in-Furness, Filton - we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Acting as the electrical SME providing technical leadership and guidance to a range of cross discipline internal and external stakeholders including equipment suppliers Managing the electrical interface with the electrical power system ensuring that a best for programme approach is adopted Technical ownership of the end to end delivery of key technology readiness projects essential in demonstrating an appropriate level of maturity is achieved in the end product prior to platform integration Supporting technical delivery of facility requirements needed to deliver technology readiness projects including the facilities to support the end product verification and validation activities Undertaking technical risk analysis and developing risk mitigation plans in support of equipment delivery into the SSNA platform Supporting the development and resilience planning for the SSNA Steam IDTs engineering team ensuring succession planning is in place in support of an enduring SQEP capability Independent governance, authoring and approval of technical artefacts Your skills and experiences: Essential Relevant 1st degree in Electrical Engineering BSc (Hons) / BEng (Hons) / MEng (Hons) Chartered Engineer (CEng) or working toward Chartership Knowledge of the integration of power electronic conversion equipment into power system designs (Inverters, rectifiers, Active Front End, filter interactions) Knowledge and experience of key Power system interface requirements (power system stability, power quality and protection co-ordination) Experience in developing and delivering power system / equipment level verification and validation plans (including technology readiness level strategies) Knowledge of the complete engineering life cycle of delivery an equipment or system in a complex engineering environment with many competing requirements (requirement generation through to test and commissioning) Desirable Relevant 2nd specialised degree or further education in Electrical Engineering (power systems / power electronics / electrical machine design) e.g. MSc(Eng) / MPhil(Eng) / PhD / EngD Knowledge of permanent magnet rotating machines Knowledge of Power System Analysis of AC and DC systems and modelling of Generation and control: Generators, AVRs, Govenors/Speed controllers Knowledge of the interface requirements of power system control and instrumentation for key equipment's and components within a power system design Submarine operator experience Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The SSNA Steam Integrated Delivery Team (SIDT): You will work as the Electrical Subject Matter Expert (SME) within SSNA's Steam Integrated Delivery Team (SIDT). The SIDT is tasked with delivering key equipment into the SSNA platform, which is novel to a submarine environment. Due to the novelty of the equipment there is a need to support equipment delivery with additional parallel technology maturity enablement plans. This is a unique and exciting role that offers the opportunity to shape how the SIDT delivers the challenge! The role offers significant development in all areas from requirement generation through to development of verification and validation plans along with the facilities required to enable timely equipment delivery and parallel technology realisation. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 12th October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job Title: Consultant Engineer - Electrical Engineering Location: Barrow-in-Furness, Filton - we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Acting as the electrical SME providing technical leadership and guidance to a range of cross discipline internal and external stakeholders including equipment suppliers Managing the electrical interface with the electrical power system ensuring that a best for programme approach is adopted Technical ownership of the end to end delivery of key technology readiness projects essential in demonstrating an appropriate level of maturity is achieved in the end product prior to platform integration Supporting technical delivery of facility requirements needed to deliver technology readiness projects including the facilities to support the end product verification and validation activities Undertaking technical risk analysis and developing risk mitigation plans in support of equipment delivery into the SSNA platform Supporting the development and resilience planning for the SSNA Steam IDTs engineering team ensuring succession planning is in place in support of an enduring SQEP capability Independent governance, authoring and approval of technical artefacts Your skills and experiences: Essential Relevant 1st degree in Electrical Engineering BSc (Hons) / BEng (Hons) / MEng (Hons) Chartered Engineer (CEng) or working toward Chartership Knowledge of the integration of power electronic conversion equipment into power system designs (Inverters, rectifiers, Active Front End, filter interactions) Knowledge and experience of key Power system interface requirements (power system stability, power quality and protection co-ordination) Experience in developing and delivering power system / equipment level verification and validation plans (including technology readiness level strategies) Knowledge of the complete engineering life cycle of delivery an equipment or system in a complex engineering environment with many competing requirements (requirement generation through to test and commissioning) Desirable Relevant 2nd specialised degree or further education in Electrical Engineering (power systems / power electronics / electrical machine design) e.g. MSc(Eng) / MPhil(Eng) / PhD / EngD Knowledge of permanent magnet rotating machines Knowledge of Power System Analysis of AC and DC systems and modelling of Generation and control: Generators, AVRs, Govenors/Speed controllers Knowledge of the interface requirements of power system control and instrumentation for key equipment's and components within a power system design Submarine operator experience Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The SSNA Steam Integrated Delivery Team (SIDT): You will work as the Electrical Subject Matter Expert (SME) within SSNA's Steam Integrated Delivery Team (SIDT). The SIDT is tasked with delivering key equipment into the SSNA platform, which is novel to a submarine environment. Due to the novelty of the equipment there is a need to support equipment delivery with additional parallel technology maturity enablement plans. This is a unique and exciting role that offers the opportunity to shape how the SIDT delivers the challenge! The role offers significant development in all areas from requirement generation through to development of verification and validation plans along with the facilities required to enable timely equipment delivery and parallel technology realisation. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 12th October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Sep 03, 2025
Full time
Job Title: Consultant Engineer - Electrical Engineering Location: Barrow-in-Furness, Filton - we offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Acting as the electrical SME providing technical leadership and guidance to a range of cross discipline internal and external stakeholders including equipment suppliers Managing the electrical interface with the electrical power system ensuring that a best for programme approach is adopted Technical ownership of the end to end delivery of key technology readiness projects essential in demonstrating an appropriate level of maturity is achieved in the end product prior to platform integration Supporting technical delivery of facility requirements needed to deliver technology readiness projects including the facilities to support the end product verification and validation activities Undertaking technical risk analysis and developing risk mitigation plans in support of equipment delivery into the SSNA platform Supporting the development and resilience planning for the SSNA Steam IDTs engineering team ensuring succession planning is in place in support of an enduring SQEP capability Independent governance, authoring and approval of technical artefacts Your skills and experiences: Essential Relevant 1st degree in Electrical Engineering BSc (Hons) / BEng (Hons) / MEng (Hons) Chartered Engineer (CEng) or working toward Chartership Knowledge of the integration of power electronic conversion equipment into power system designs (Inverters, rectifiers, Active Front End, filter interactions) Knowledge and experience of key Power system interface requirements (power system stability, power quality and protection co-ordination) Experience in developing and delivering power system / equipment level verification and validation plans (including technology readiness level strategies) Knowledge of the complete engineering life cycle of delivery an equipment or system in a complex engineering environment with many competing requirements (requirement generation through to test and commissioning) Desirable Relevant 2nd specialised degree or further education in Electrical Engineering (power systems / power electronics / electrical machine design) e.g. MSc(Eng) / MPhil(Eng) / PhD / EngD Knowledge of permanent magnet rotating machines Knowledge of Power System Analysis of AC and DC systems and modelling of Generation and control: Generators, AVRs, Govenors/Speed controllers Knowledge of the interface requirements of power system control and instrumentation for key equipment's and components within a power system design Submarine operator experience Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The SSNA Steam Integrated Delivery Team (SIDT): You will work as the Electrical Subject Matter Expert (SME) within SSNA's Steam Integrated Delivery Team (SIDT). The SIDT is tasked with delivering key equipment into the SSNA platform, which is novel to a submarine environment. Due to the novelty of the equipment there is a need to support equipment delivery with additional parallel technology maturity enablement plans. This is a unique and exciting role that offers the opportunity to shape how the SIDT delivers the challenge! The role offers significant development in all areas from requirement generation through to development of verification and validation plans along with the facilities required to enable timely equipment delivery and parallel technology realisation. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 12th October 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
My client is a small IT consultancy in the Islington area of Central London, and they are seeking an IT Support Engineer to provide both remote & onsite customer support. This role pays £30,000 - £40,000 and offers hybrid working split between home, HQ office, and customer sites. To be considered for this IT Support Analyst position, you will have several years of experience in IT support providing 1st & 2nd line remote and onsite BAU user support and maybe some project work. The ideal candidate will have some MSP experience, although this is NOT essential. Core skills and experience will include: Windows 10 & 11 InTune, Auto Pilot & MDM Office 365 - including SharePoint administration Azure AD & Entra ID VPN's & network switches, routers & firewalls This role is a hybrid role, split between the office in Central London (Angel Islington area), working from home, and occasional visits to client offices in London. My client is a small but busy and successful MSP going through continued growth and expansion. This position operates on 2 alternating weekly shifts of 8.00am to 5.00pm and 9.00am to 6.00pm, Monday to Friday, with occasional (and paid) out of hours overtime. If you are a confident & outgoing individual with a passion for IT and a desire to learn more and progress your career please send me your CV immediately. This role pays £30,000 - £40,000 + overtime, bonus, 25 days holiday and company pension. This role would suit an IT professional with a few years of experience providing IT support as an IT Support Analyst, a Service Desk Engineer, a Helpdesk Analyst, or an IT Support Engineer.
Sep 03, 2025
Full time
My client is a small IT consultancy in the Islington area of Central London, and they are seeking an IT Support Engineer to provide both remote & onsite customer support. This role pays £30,000 - £40,000 and offers hybrid working split between home, HQ office, and customer sites. To be considered for this IT Support Analyst position, you will have several years of experience in IT support providing 1st & 2nd line remote and onsite BAU user support and maybe some project work. The ideal candidate will have some MSP experience, although this is NOT essential. Core skills and experience will include: Windows 10 & 11 InTune, Auto Pilot & MDM Office 365 - including SharePoint administration Azure AD & Entra ID VPN's & network switches, routers & firewalls This role is a hybrid role, split between the office in Central London (Angel Islington area), working from home, and occasional visits to client offices in London. My client is a small but busy and successful MSP going through continued growth and expansion. This position operates on 2 alternating weekly shifts of 8.00am to 5.00pm and 9.00am to 6.00pm, Monday to Friday, with occasional (and paid) out of hours overtime. If you are a confident & outgoing individual with a passion for IT and a desire to learn more and progress your career please send me your CV immediately. This role pays £30,000 - £40,000 + overtime, bonus, 25 days holiday and company pension. This role would suit an IT professional with a few years of experience providing IT support as an IT Support Analyst, a Service Desk Engineer, a Helpdesk Analyst, or an IT Support Engineer.
IT Support Desk Engineer Derby Permanent to £28,000 (DOE) IT Support Desk Engineer needed for a permanent role in Derby . Providing IT technical support to clients across the midlands. Full UK Driving Licence and own vehicle preferred. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally in September / October 2025. Key skills, experience + tasks: Providing remote IT support for a range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Benefits: Salary to £28k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.
Sep 02, 2025
Full time
IT Support Desk Engineer Derby Permanent to £28,000 (DOE) IT Support Desk Engineer needed for a permanent role in Derby . Providing IT technical support to clients across the midlands. Full UK Driving Licence and own vehicle preferred. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally in September / October 2025. Key skills, experience + tasks: Providing remote IT support for a range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks. Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills. Benefits: Salary to £28k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
2nd Line Technical Engineer - M365, Sophos - Cornwall - £30,000 - £36,000 Are you ready to step into a role that is massively backed by training and development? Do you want to be part of an established, growing MSP that will invest into your future? Are you someone who thrives in a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as a mentor for more junior engineers Logging tickets, creating documentation, and contributing to the internal knowledge base What you'll need: MSP background - essential Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer site Eligible for BPSS clearance This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest. 2nd Line Technical Engineer - M365, Sophos - Cornwall - £30,000 - £36,000
Sep 02, 2025
Full time
2nd Line Technical Engineer - M365, Sophos - Cornwall - £30,000 - £36,000 Are you ready to step into a role that is massively backed by training and development? Do you want to be part of an established, growing MSP that will invest into your future? Are you someone who thrives in a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as a mentor for more junior engineers Logging tickets, creating documentation, and contributing to the internal knowledge base What you'll need: MSP background - essential Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer site Eligible for BPSS clearance This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest. 2nd Line Technical Engineer - M365, Sophos - Cornwall - £30,000 - £36,000
3rd Line IT Service Desk Engineer Whiteley Full Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of their team, you ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team s success. They are all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you ll be part of a fast-paced, customer-focused environment, they are committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you re ready to bring your expertise to a place that values your growth and development, our client would love to hear from you! Benefits of working for Our Client: A competitive salary Training opportunities set out with a clear training structure Progressive working environment with access to voice your opinions to decision makers 25 days holiday plus bank holidays Your birthday off Flexi health plan cover and access to a range of Health Benefits IT Purchasing Scheme Company Pension An active Social Committee who plans monthly competitions and events A brilliant breakout room with free breakfast and a pool table Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, their in-house teams tailor their services to suit every client s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of their 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record Team player Self-motivated and proactive Ability to be resilient and to work under pressure Apply today.
Sep 02, 2025
Full time
3rd Line IT Service Desk Engineer Whiteley Full Time, Permanent Are you an experienced IT professional looking for your next challenge? Our client is on the lookout for a talented 3rd Line IT Engineer to join their growing vibrant and collaborative Service Desk team. You ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of their team, you ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team s success. They are all about fostering a supportive environment, and they fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you ll be part of a fast-paced, customer-focused environment, they are committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you re ready to bring your expertise to a place that values your growth and development, our client would love to hear from you! Benefits of working for Our Client: A competitive salary Training opportunities set out with a clear training structure Progressive working environment with access to voice your opinions to decision makers 25 days holiday plus bank holidays Your birthday off Flexi health plan cover and access to a range of Health Benefits IT Purchasing Scheme Company Pension An active Social Committee who plans monthly competitions and events A brilliant breakout room with free breakfast and a pool table Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, their in-house teams tailor their services to suit every client s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of their 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills Organisational skills Results driven with a proven track record Team player Self-motivated and proactive Ability to be resilient and to work under pressure Apply today.
THE CHANNEL RECRUITER LIMITED Company Registration No. (phone number removed) email : (url removed) phone : (0) (phone number removed) (url removed) MASTER JOB ADVERT JOB TITLE : 1st Line Technical Support Specialist SALARY: £27000 Plus 15% Shift Uplift Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Technical Support Specialist but can deal with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems? If so, we may have the role for you! Due to new contract wins, my client, a trailblazing Tier 1 MSP are currently looking for a 1st Line Technical Support Engineer to come and join them. You will be the first point of contact for customers with IT related issues and receive these through their ticket system, calls or emails. LOCATION : Hybrid 4 days remote / one day office Surrey JOB SPECIFICATION: 1st Line Technical Support Engineer Sitting within the helpdesk team within their surrey offices (Tuesday only), you ll be first point of contact for our customers Logging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreements Take full ownership of tickets to ensure that customers have a consistent line of communication with any queries Act as a service representative for appointed service(s), in taking responsibility for maximising technical analysts and L1 Technical analysts ability to resolve incidents and requests REQUIREMENTS: 1st Line Technical Support Specialist Approximately 1 years experience in an IT support or similar technical role, specifically on a helpdesk Good Network knowledge Good knowledge of M365, Azure Good knowledge of VLANs, Wi-fi, firewalls, routers & switches Great customer experience and comfortable to be on the phone Shift pattern 4 days on / 4 days off
Sep 02, 2025
Full time
THE CHANNEL RECRUITER LIMITED Company Registration No. (phone number removed) email : (url removed) phone : (0) (phone number removed) (url removed) MASTER JOB ADVERT JOB TITLE : 1st Line Technical Support Specialist SALARY: £27000 Plus 15% Shift Uplift Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Technical Support Specialist but can deal with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems? If so, we may have the role for you! Due to new contract wins, my client, a trailblazing Tier 1 MSP are currently looking for a 1st Line Technical Support Engineer to come and join them. You will be the first point of contact for customers with IT related issues and receive these through their ticket system, calls or emails. LOCATION : Hybrid 4 days remote / one day office Surrey JOB SPECIFICATION: 1st Line Technical Support Engineer Sitting within the helpdesk team within their surrey offices (Tuesday only), you ll be first point of contact for our customers Logging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreements Take full ownership of tickets to ensure that customers have a consistent line of communication with any queries Act as a service representative for appointed service(s), in taking responsibility for maximising technical analysts and L1 Technical analysts ability to resolve incidents and requests REQUIREMENTS: 1st Line Technical Support Specialist Approximately 1 years experience in an IT support or similar technical role, specifically on a helpdesk Good Network knowledge Good knowledge of M365, Azure Good knowledge of VLANs, Wi-fi, firewalls, routers & switches Great customer experience and comfortable to be on the phone Shift pattern 4 days on / 4 days off
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of 35,000 - 40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
Sep 02, 2025
Full time
This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including networking, security, storage and disaster recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a support-focused, technical position, where you will be working with all areas of end-user support within a Managed Service environment. You will therefore have, in addition to excellent communication skills, at least 2-3 years experience at a 2nd/3rd Line level in: Windows 10 / 11 Windows Server Active Directory Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - router, switch, firewall, VLAN, WAN, Wi-Fi, DNS, DHCP Job Offer A salary range of 35,000 - 40,000 per annum. Extensive company benefits package. Fantastic training opportunities including sponsorship for professional accreditations. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected company in the Managed Service sector. Interested candidates are encouraged to apply.
Position: Technical Support Engineer Job ID: 2394/4 Location: Redhill Benefits: Plus 4 on 4 off shift allowance (12 hour shifts) Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Technical Support Engineer Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client. HSB Technical s client is an established and well-regarded business entity. Duties and responsibilities of the Technical Support Engineer: Strong commercial awareness with the ability to work independently and take initiative. Eager to continuously learn and support new systems and services. Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone. Excellent customer service skills, with confidence in both phone and face-to-face interactions. Determining priorities in an environment where customer demand varies constantly. Keeping up to date with product knowledge, technical and regulatory changes Managing other Shift workers Qualifications and requirements for the Technical Support Engineer: Experience in Customer Service and Network Operations Technical Engineering background Familiarity with MOD systems and equipment support Hands-on experience with Inmarsat and/or VSAT systems Knowledge of customer equipment and systems, including: Maritime satellite equipment (Inmarsat), VSAT systems (Intellian, Seatel, T&T), Land mobile systems (BGAN, Iridium, Thuraya, GX), IP networking (e.g., CCNA, JNCIA) This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
Sep 02, 2025
Full time
Position: Technical Support Engineer Job ID: 2394/4 Location: Redhill Benefits: Plus 4 on 4 off shift allowance (12 hour shifts) Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Technical Support Engineer Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client. HSB Technical s client is an established and well-regarded business entity. Duties and responsibilities of the Technical Support Engineer: Strong commercial awareness with the ability to work independently and take initiative. Eager to continuously learn and support new systems and services. Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone. Excellent customer service skills, with confidence in both phone and face-to-face interactions. Determining priorities in an environment where customer demand varies constantly. Keeping up to date with product knowledge, technical and regulatory changes Managing other Shift workers Qualifications and requirements for the Technical Support Engineer: Experience in Customer Service and Network Operations Technical Engineering background Familiarity with MOD systems and equipment support Hands-on experience with Inmarsat and/or VSAT systems Knowledge of customer equipment and systems, including: Maritime satellite equipment (Inmarsat), VSAT systems (Intellian, Seatel, T&T), Land mobile systems (BGAN, Iridium, Thuraya, GX), IP networking (e.g., CCNA, JNCIA) This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
Are you an experienced 2nd or 3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual. With varied support work, mentoring opportunities to 1st / 2nd line & flexible hybrid office & home working practices - this is a fantastic role to grow your career. Salary : £35K - £40K Basic + Benefits package Location : Buckinghamshire. Good commutes include: Reading, Oxford, Aylesbury, High Wycombe, Maidenhead, Slough. With a hybrid 2 office days & 3 from home (with V occasional travel to client site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st/2nd support roles - To undertake project work and lead on various projects from inception to implementation - Internal network support if required - Internal staff training Skills/Abilities - Windows Server, Active Directory and Microsoft Operating Systems - Virtualisation Technologies - particularly Hyper-V - Cloud Technologies - Office365/Azure - Experience of leading on installations of servers and networks - Ability to make proactive decisions when an ICT emergency occurs. - Outstanding levels of customer service with positive & pro-active communication skills both verbal and written - Able to work independently and good at planning and organising own time effectively. In return, you will join an outstanding UK ICT support function, who are growing at a rapid rate & can offer great career paths for the future. Please hit the apply now button & get in touch for a strictly confidential conversation.
Sep 02, 2025
Full time
Are you an experienced 2nd or 3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual. With varied support work, mentoring opportunities to 1st / 2nd line & flexible hybrid office & home working practices - this is a fantastic role to grow your career. Salary : £35K - £40K Basic + Benefits package Location : Buckinghamshire. Good commutes include: Reading, Oxford, Aylesbury, High Wycombe, Maidenhead, Slough. With a hybrid 2 office days & 3 from home (with V occasional travel to client site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st/2nd support roles - To undertake project work and lead on various projects from inception to implementation - Internal network support if required - Internal staff training Skills/Abilities - Windows Server, Active Directory and Microsoft Operating Systems - Virtualisation Technologies - particularly Hyper-V - Cloud Technologies - Office365/Azure - Experience of leading on installations of servers and networks - Ability to make proactive decisions when an ICT emergency occurs. - Outstanding levels of customer service with positive & pro-active communication skills both verbal and written - Able to work independently and good at planning and organising own time effectively. In return, you will join an outstanding UK ICT support function, who are growing at a rapid rate & can offer great career paths for the future. Please hit the apply now button & get in touch for a strictly confidential conversation.
Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Sep 02, 2025
Full time
Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Service Desk Engineer £30,000 - £37,000 plus benefits including IT training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for the next step in your career and the chance to work with cutting-edge technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience. Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC s and other devices to clients networks Liaising with 3rd party vendors Create, update and maintain documentation relating to clients environments Service Desk Engineer Requirements: IT Support / 1st Line Support / IT Helpdesk experience within an MSP (IT Managed Services) organisation AZ-900 and MS-900 certifications preferred IT knowledge and experience of: Active Directory & Group Policy management Mac OSX Microsoft Azure Microsoft Office Microsoft Windows PC & Server O365 Switches, routers & firewalls, TCP/IP & network troubleshooting VPN s Exceptional client support skills with a desire to provide an excellent client experience. Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients Pro-active attitude with a willingness to learn and develop Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues Solid troubleshooting, problem solving and analytical skills Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI s. In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
Sep 02, 2025
Full time
Service Desk Engineer £30,000 - £37,000 plus benefits including IT training and certifications London, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications? Are you looking for the next step in your career and the chance to work with cutting-edge technologies? My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology. Service Desk Engineer Duties: To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience. Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing! Take responsibility for and co-ordinate escalated tickets with other team members Diagnosing, troubleshooting, testing, repairing and servicing hardware Build and deploy PC s and other devices to clients networks Liaising with 3rd party vendors Create, update and maintain documentation relating to clients environments Service Desk Engineer Requirements: IT Support / 1st Line Support / IT Helpdesk experience within an MSP (IT Managed Services) organisation AZ-900 and MS-900 certifications preferred IT knowledge and experience of: Active Directory & Group Policy management Mac OSX Microsoft Azure Microsoft Office Microsoft Windows PC & Server O365 Switches, routers & firewalls, TCP/IP & network troubleshooting VPN s Exceptional client support skills with a desire to provide an excellent client experience. Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients Pro-active attitude with a willingness to learn and develop Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues Solid troubleshooting, problem solving and analytical skills Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI s. In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today! Integral Recruitment as acting as an employment agency regarding this vacancy.
The Work Shop Resourcing Ltd
Three Legged Cross, Dorset
1st Line IT Support Engineer - £24,000 - £27,000 DOE - Three Legged Cross Our client is a growing IT and Telecoms Managed Service Provider (MSP) , supporting over 500 active business customers across Dorset and Hampshire. They deliver a full suite of IT and telecoms services including cloud solutions, VoIP, network infrastructure, cybersecurity, and end-user support to businesses of all sizes and sectors. Due to continued growth, they are seeking a motivated 1st Line IT Support Engineer to join their dynamic support desk team. This is an excellent opportunity for someone with a genuine passion for technology, who enjoys solving problems and delivering excellent customer service. This role is open to individuals who may not have formal IT support experience but have a strong interest in computing, a technical mindset, and a customer-first attitude. Full training and ongoing development are provided. Key Responsibilities As a 1st Line Support Engineer, you will be the first point of contact for customer support queries. Your main responsibilities will include: • Providing remote helpdesk support via phone, email, and service portal. • Logging, managing, and resolving support tickets. • Diagnosing and troubleshooting technical issues (hardware, software, networking). • Escalating complex issues to 2nd/3rd Line Support when needed. • Ensuring customer SLAs are met with efficient time and ticket management. • Maintaining clear and concise ticket documentation. • Delivering a high level of customer satisfaction and building lasting client relationships. Ideal Skills & Technical Knowledge • Microsoft 365 support and administration (incl. email, Teams, security). • Microsoft Windows Server and Desktop environments. • Mac OS support (desirable but not essential). • PC hardware troubleshooting and software installation. • Understanding of basic networking (LAN/WAN, routers, Wi-Fi). • Experience with managed Wi-Fi and backup systems (desirable). • Virtualisation technologies (e.g., VMware, Hyper-V) preferred. • Prior experience working in a Helpdesk or IT Support role is advantageous but not essential What we're looking for: • A passion for IT and problem-solving. • A customer-focused mindset with a professional, friendly approach. • Strong communication and organisational skills. • Ability to manage multiple tasks and prioritise under pressure. • Willingness to learn and grow within the business. • Full UK driving licence (essential for occasional site visits). Company Benefits • Full-time permanent role with career progression opportunities. • 23 days holiday + bank holidays (rising to 25 after 2 years). • Free onsite parking. • Friendly, supportive team environment. • Ongoing training and development in IT, networking, cloud, and telecoms. IT Support Telecoms Managed Services Helpdesk Support
Sep 02, 2025
Full time
1st Line IT Support Engineer - £24,000 - £27,000 DOE - Three Legged Cross Our client is a growing IT and Telecoms Managed Service Provider (MSP) , supporting over 500 active business customers across Dorset and Hampshire. They deliver a full suite of IT and telecoms services including cloud solutions, VoIP, network infrastructure, cybersecurity, and end-user support to businesses of all sizes and sectors. Due to continued growth, they are seeking a motivated 1st Line IT Support Engineer to join their dynamic support desk team. This is an excellent opportunity for someone with a genuine passion for technology, who enjoys solving problems and delivering excellent customer service. This role is open to individuals who may not have formal IT support experience but have a strong interest in computing, a technical mindset, and a customer-first attitude. Full training and ongoing development are provided. Key Responsibilities As a 1st Line Support Engineer, you will be the first point of contact for customer support queries. Your main responsibilities will include: • Providing remote helpdesk support via phone, email, and service portal. • Logging, managing, and resolving support tickets. • Diagnosing and troubleshooting technical issues (hardware, software, networking). • Escalating complex issues to 2nd/3rd Line Support when needed. • Ensuring customer SLAs are met with efficient time and ticket management. • Maintaining clear and concise ticket documentation. • Delivering a high level of customer satisfaction and building lasting client relationships. Ideal Skills & Technical Knowledge • Microsoft 365 support and administration (incl. email, Teams, security). • Microsoft Windows Server and Desktop environments. • Mac OS support (desirable but not essential). • PC hardware troubleshooting and software installation. • Understanding of basic networking (LAN/WAN, routers, Wi-Fi). • Experience with managed Wi-Fi and backup systems (desirable). • Virtualisation technologies (e.g., VMware, Hyper-V) preferred. • Prior experience working in a Helpdesk or IT Support role is advantageous but not essential What we're looking for: • A passion for IT and problem-solving. • A customer-focused mindset with a professional, friendly approach. • Strong communication and organisational skills. • Ability to manage multiple tasks and prioritise under pressure. • Willingness to learn and grow within the business. • Full UK driving licence (essential for occasional site visits). Company Benefits • Full-time permanent role with career progression opportunities. • 23 days holiday + bank holidays (rising to 25 after 2 years). • Free onsite parking. • Friendly, supportive team environment. • Ongoing training and development in IT, networking, cloud, and telecoms. IT Support Telecoms Managed Services Helpdesk Support
Technical Support Engineer (NOC) Redhill, Surrey (24/7 shift rota role) Must be eligible for SC Clearance Up to c 32,000 per year + 3.5K (Shift-Allowance) 25 days holiday plus bank holidays, Bonus, Pension, Life Insurance, Private Medical Insurance, etc. Skills and Experience: Possess a keen commercial awareness with ability to work on own initiative and unsupervised. To be a key element of Technical Support as part of a global team. Assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year Ability and willingness to continuously learn and support new systems and services Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work Excellent customer service skills and ability to interact with customers both on the phone and in meetings Customer service / Network operations / Technical engineering experience Previous experience working with the MOD is desirable Inmarsat and/or VSAT operational, service or technical experience In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable The Opportunity: My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts. In this role you will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment and you will also be covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and our customers. Please call and speak to John here at ISR to learn more about our exciting client based in Surrey and their ongoing growth plans
Sep 01, 2025
Full time
Technical Support Engineer (NOC) Redhill, Surrey (24/7 shift rota role) Must be eligible for SC Clearance Up to c 32,000 per year + 3.5K (Shift-Allowance) 25 days holiday plus bank holidays, Bonus, Pension, Life Insurance, Private Medical Insurance, etc. Skills and Experience: Possess a keen commercial awareness with ability to work on own initiative and unsupervised. To be a key element of Technical Support as part of a global team. Assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year Ability and willingness to continuously learn and support new systems and services Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work Excellent customer service skills and ability to interact with customers both on the phone and in meetings Customer service / Network operations / Technical engineering experience Previous experience working with the MOD is desirable Inmarsat and/or VSAT operational, service or technical experience In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable The Opportunity: My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts. In this role you will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment and you will also be covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and our customers. Please call and speak to John here at ISR to learn more about our exciting client based in Surrey and their ongoing growth plans
Role: 2nd Line Support Engineer Location: Hereford Salary: Up to £35,000 + benefits The Opportunity Are you a talented IT support professional ready to take the next step in your career? This is a fantastic opportunity to join a MSP that delivers exceptional technical support to a diverse client base across the region. With ambitious growth plans, including expansion into wider geographic areas, this role offers a platform to sharpen your technical skills, gain exposure to a variety of systems, and be part of a team where your input truly matters. Even better, this MSP places a huge emphasis on career development and training, offering clear pathways to progress into 3rd Line Support or Consultant-level positions as the company continues to expand. The Role As a 2nd Line Support Engineer, you'll be the go-to person for escalated issues, resolving more complex incidents that 1st line can't fix. You'll get hands-on with a broad range of technologies while supporting both business clients and individual users. Troubleshoot and resolve 2nd line incidents across hardware, software, networking, and Microsoft 365 environments. Work directly with customers via phone, remote tools, and occasional site visits. Assist with installations, upgrades, and ongoing system maintenance. Escalate unresolved issues where appropriate, ensuring clients are always kept informed. Share knowledge and support the 1st line team to reduce escalations over time. About You We're looking for someone with a passion for problem solving and excellent customer service. If you thrive on variety and enjoy working with different technologies and people, this could be the right fit for you. 2+ years' experience in IT support, ideally within an MSP or multi-client environment. Strong technical knowledge of Windows operating systems, Active Directory, networking fundamentals (TCP/IP, LAN/WAN), and Microsoft 365. Confident troubleshooting hardware and software issues. Excellent communication skills, you can make technical issues understandable for non-technical users. A team player who's adaptable, resourceful, and eager to learn. Desirable but not essential: IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft qualifications (MCSA, Azure, etc.). What's in it for You? Salary up to £35,000, depending on experience. The chance to join a growing MSP with big plans, meaning genuine career progression as the company expands. Clear opportunities to advance into 3rd Line or Consultant-level roles, with training and mentoring provided along the way. Exposure to a wide variety of technologies and clients, keeping your work varied and engaging. Supportive, close-knit team where your ideas and input will be valued. A mix of remote troubleshooting and onsite support, no two days are the same. Why Apply? This isn't just another IT support role. It's an opportunity to: Step up technically and build on your expertise. Be part of a growth journey, not just a number in a large corporate. Shape your career within a business that invests in its people, with structured training and clear progression routes to more senior roles. If you're looking for a role where you can make a real impact, work with a variety of clients and technologies, and grow alongside an expanding business, this could be the ideal next step for you. Interested? Apply today with your CV and take your next step as a 2nd Line Support Engineer with a forward-thinking MSP that's going places.
Sep 01, 2025
Full time
Role: 2nd Line Support Engineer Location: Hereford Salary: Up to £35,000 + benefits The Opportunity Are you a talented IT support professional ready to take the next step in your career? This is a fantastic opportunity to join a MSP that delivers exceptional technical support to a diverse client base across the region. With ambitious growth plans, including expansion into wider geographic areas, this role offers a platform to sharpen your technical skills, gain exposure to a variety of systems, and be part of a team where your input truly matters. Even better, this MSP places a huge emphasis on career development and training, offering clear pathways to progress into 3rd Line Support or Consultant-level positions as the company continues to expand. The Role As a 2nd Line Support Engineer, you'll be the go-to person for escalated issues, resolving more complex incidents that 1st line can't fix. You'll get hands-on with a broad range of technologies while supporting both business clients and individual users. Troubleshoot and resolve 2nd line incidents across hardware, software, networking, and Microsoft 365 environments. Work directly with customers via phone, remote tools, and occasional site visits. Assist with installations, upgrades, and ongoing system maintenance. Escalate unresolved issues where appropriate, ensuring clients are always kept informed. Share knowledge and support the 1st line team to reduce escalations over time. About You We're looking for someone with a passion for problem solving and excellent customer service. If you thrive on variety and enjoy working with different technologies and people, this could be the right fit for you. 2+ years' experience in IT support, ideally within an MSP or multi-client environment. Strong technical knowledge of Windows operating systems, Active Directory, networking fundamentals (TCP/IP, LAN/WAN), and Microsoft 365. Confident troubleshooting hardware and software issues. Excellent communication skills, you can make technical issues understandable for non-technical users. A team player who's adaptable, resourceful, and eager to learn. Desirable but not essential: IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft qualifications (MCSA, Azure, etc.). What's in it for You? Salary up to £35,000, depending on experience. The chance to join a growing MSP with big plans, meaning genuine career progression as the company expands. Clear opportunities to advance into 3rd Line or Consultant-level roles, with training and mentoring provided along the way. Exposure to a wide variety of technologies and clients, keeping your work varied and engaging. Supportive, close-knit team where your ideas and input will be valued. A mix of remote troubleshooting and onsite support, no two days are the same. Why Apply? This isn't just another IT support role. It's an opportunity to: Step up technically and build on your expertise. Be part of a growth journey, not just a number in a large corporate. Shape your career within a business that invests in its people, with structured training and clear progression routes to more senior roles. If you're looking for a role where you can make a real impact, work with a variety of clients and technologies, and grow alongside an expanding business, this could be the ideal next step for you. Interested? Apply today with your CV and take your next step as a 2nd Line Support Engineer with a forward-thinking MSP that's going places.
Client Server Ltd.
Newcastle Upon Tyne, Tyne And Wear
Desktop Support Engineer (1st / 2nd line) Newcastle onsite to £35k 12 month FTC Are you a bright, ambitious technologist? You could be progressing your career at a global MSP on client site for a growing Investment Management consultancy based in Newcastle. As a Desktop Support Engineer you'll provide 1st line support in line with SLAs, your responsibilities will encompass hardware deployment (PCs, laptops, phones), hardware repairs and replacements, inventory management, software installations, office moves and AV support. You'll have varied and interesting role with lots of learning and self development opportunities. Location: You will be based onsite in client offices in Central Newcastle on a fulltime basis (Monday to Friday). The offices are well equipped and offer fantastic views across the City and the local countryside, many employees walk or cycle in (onsite showers available!). About you: You have commercial experience in a similar support based role You have a strong knowledge of Windows 10 / 11, Office 365 (Exchange, Teams, OneDrive), basic Active Directory and PowerShell scripting skills You have strong desktop troubleshooting skills across hardware and software You have experience of supporting AV systems You have excellent customer facing skills, you're personable, calm and can build working relationships easily What's in it for you: Please note this is a 12 month Fixed Term Contract, likely to extend Salary to £35k Professional development Apply now or call to find out more about this Desktop Support Engineer (1st / 2nd line) opportunity.
Sep 01, 2025
Full time
Desktop Support Engineer (1st / 2nd line) Newcastle onsite to £35k 12 month FTC Are you a bright, ambitious technologist? You could be progressing your career at a global MSP on client site for a growing Investment Management consultancy based in Newcastle. As a Desktop Support Engineer you'll provide 1st line support in line with SLAs, your responsibilities will encompass hardware deployment (PCs, laptops, phones), hardware repairs and replacements, inventory management, software installations, office moves and AV support. You'll have varied and interesting role with lots of learning and self development opportunities. Location: You will be based onsite in client offices in Central Newcastle on a fulltime basis (Monday to Friday). The offices are well equipped and offer fantastic views across the City and the local countryside, many employees walk or cycle in (onsite showers available!). About you: You have commercial experience in a similar support based role You have a strong knowledge of Windows 10 / 11, Office 365 (Exchange, Teams, OneDrive), basic Active Directory and PowerShell scripting skills You have strong desktop troubleshooting skills across hardware and software You have experience of supporting AV systems You have excellent customer facing skills, you're personable, calm and can build working relationships easily What's in it for you: Please note this is a 12 month Fixed Term Contract, likely to extend Salary to £35k Professional development Apply now or call to find out more about this Desktop Support Engineer (1st / 2nd line) opportunity.
Step into a rewarding career as a Desktop Hardware Support Engineer! Are you an experienced 1st Line Hardware Engineer looking to take your expertise to the next level? Or perhaps a seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! We're inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, you'll be at the heart of providing essential hardware support to a prestigious government client. From hands-on break/fix activities and IMAC tasks (Installs, Moves, Additions, Changes) to workstation builds and network port configurations, your technical know-how will truly make a difference. You'll also delve into standalone and encrypted laptop support, managing system builds, repairs, and re-accreditation with finesse. You will be working 5 days a week onsite and must be eligible for DV (Developed Vetting) clearance to be considered. We can offer great career progression opportunities and benefits which you can flex to meet your needs and training and development opportunities. What you'll be doing: Diagnosing and repairing faults on workstations, thin clients, printers, and desktop equipment. Sourcing and replacing hardware components as required. Installing, configuring, and relocating desktop equipment. Building and configuring workstations, including network port reconfigurations. Preparing and building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you'll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent Location: Office-Based Gloucestershire Security Clearance Level: Eligible for DV Internal Recruiter: Carolyne Salary: Up to £32K Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with vercida the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Sep 01, 2025
Full time
Step into a rewarding career as a Desktop Hardware Support Engineer! Are you an experienced 1st Line Hardware Engineer looking to take your expertise to the next level? Or perhaps a seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! We're inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, you'll be at the heart of providing essential hardware support to a prestigious government client. From hands-on break/fix activities and IMAC tasks (Installs, Moves, Additions, Changes) to workstation builds and network port configurations, your technical know-how will truly make a difference. You'll also delve into standalone and encrypted laptop support, managing system builds, repairs, and re-accreditation with finesse. You will be working 5 days a week onsite and must be eligible for DV (Developed Vetting) clearance to be considered. We can offer great career progression opportunities and benefits which you can flex to meet your needs and training and development opportunities. What you'll be doing: Diagnosing and repairing faults on workstations, thin clients, printers, and desktop equipment. Sourcing and replacing hardware components as required. Installing, configuring, and relocating desktop equipment. Building and configuring workstations, including network port reconfigurations. Preparing and building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you'll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent Location: Office-Based Gloucestershire Security Clearance Level: Eligible for DV Internal Recruiter: Carolyne Salary: Up to £32K Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with vercida the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.