Outcomes First Group
Edith Weston, Rutland
How would you like to be paid for five days but only work four ? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. We're proud to be taking part in a 4-Day Working Week Trial, meaning you could work one day less a week (or equivalent hours), while still receiving your full-time pay. 4DWW will be rolled out within our school, when we have a full complement of staff - so there's never been a more exciting time to join us ! Job Title: Pupil Administrator / Exams Officer Location: The Grange Therapeutic School, Knossington, Oakham LE15 8LY Salary: £20,906.25 per annum Hours: 37.5 hours per week, Monday to Friday Rota: Monday to Thursday 8.30am - 4.30pm, Friday 8.30am - 4.00pm Contract: Permanent, Term Time Only Start Date: October 2025 UK applicants only. This role does not offer sponsorship. As part of our continued growth, we now have a fantastic opportunity for a Pupil Administrator / Exams Officer to join our close-knit team at The Grange Therapeutic School, part of Acorn Education. Purpose of Role To plan, organise and provide administrative support to the Headteacher and Senior Leadership Team in an efficient, effective and timely way and in compliance with the requirements of Outcomes First Group Education and Care. To be responsible for the efficient and effective running of the administration of all internal and external examinations within the school, including liaising with staff, pupils, invigilators and examination boards, adhering to national regulations and guidelines. To maintain all pupil records and communication to a high standard. Administrative Contribution to Ofsted Inspections Assist in the collation and printing of the termly student magazine and end of term school reporting cycle Transport/Taxi Liaison To handle incoming calls to the service, taking detailed and accurate messages and relaying them promptly to the appropriate person To welcome visitors in a professional and courteous manner and promptly ensure that the appropriate person is informed of their arrival, arranging refreshments as required To ensure that identification is seen and verified for all visitors to the site Duties and Responsibilities Provide word processing, administrative and clerical services in a professional and confidential manner to ensure correspondence is handled in a timely and appropriate manner and that good relations are maintained with parents, Local Authorities and other bodies Plan and support internal and external enquiries, a reception of visitors and a busy switchboard Co-ordinate and support responses to emails, letters and telephone enquiries in a professional and sensitive manner Support and assist in the preparation of routine and monthly reports where necessary Liaise with Senior Leadership Team and Heads of Departments to support them in fulfilling their roles and ensure compliance with school procedures Reception, answering telephone calls, taking messages To be responsible for managing the effective and efficient management and administration of external examinations in accordance with the Joint Council for Qualifications (JCQ) regulations (on behalf of the JCQ member awarding bodies) and/or awarding body rules for exams administration in a consistent and secure fashion, thereby helping to maintain the integrity and security of the assessment process To ensure all pupil records are kept up to date on both internal and external systems. For a full list of Duties and Responsibilities, please see the Job Description About Us The Grange Therapeutic School is an independent school for students aged 8 -18 years with social, emotional and mental health difficulties. Our school is based in a Victorian country house near Oakham with stunning views and fantastic facilities to develop not only the educational, but also the social and emotional needs of our pupils. With access to woods and lakes on site, the school has an ethos about delivering a personalised curriculum tailored to, and driven by, the individuals. Behaviour is currently rated as "Outstanding" by Ofsted. We need hardworking, pupil centred staff who are resilient and willing to go the extra mile. In return we offer significant investment in your professional development, a supportive staff group and opportunities for progression. Acorn Education is the UK's leading independent provider of specialist education. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
How would you like to be paid for five days but only work four ? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. We're proud to be taking part in a 4-Day Working Week Trial, meaning you could work one day less a week (or equivalent hours), while still receiving your full-time pay. 4DWW will be rolled out within our school, when we have a full complement of staff - so there's never been a more exciting time to join us ! Job Title: Pupil Administrator / Exams Officer Location: The Grange Therapeutic School, Knossington, Oakham LE15 8LY Salary: £20,906.25 per annum Hours: 37.5 hours per week, Monday to Friday Rota: Monday to Thursday 8.30am - 4.30pm, Friday 8.30am - 4.00pm Contract: Permanent, Term Time Only Start Date: October 2025 UK applicants only. This role does not offer sponsorship. As part of our continued growth, we now have a fantastic opportunity for a Pupil Administrator / Exams Officer to join our close-knit team at The Grange Therapeutic School, part of Acorn Education. Purpose of Role To plan, organise and provide administrative support to the Headteacher and Senior Leadership Team in an efficient, effective and timely way and in compliance with the requirements of Outcomes First Group Education and Care. To be responsible for the efficient and effective running of the administration of all internal and external examinations within the school, including liaising with staff, pupils, invigilators and examination boards, adhering to national regulations and guidelines. To maintain all pupil records and communication to a high standard. Administrative Contribution to Ofsted Inspections Assist in the collation and printing of the termly student magazine and end of term school reporting cycle Transport/Taxi Liaison To handle incoming calls to the service, taking detailed and accurate messages and relaying them promptly to the appropriate person To welcome visitors in a professional and courteous manner and promptly ensure that the appropriate person is informed of their arrival, arranging refreshments as required To ensure that identification is seen and verified for all visitors to the site Duties and Responsibilities Provide word processing, administrative and clerical services in a professional and confidential manner to ensure correspondence is handled in a timely and appropriate manner and that good relations are maintained with parents, Local Authorities and other bodies Plan and support internal and external enquiries, a reception of visitors and a busy switchboard Co-ordinate and support responses to emails, letters and telephone enquiries in a professional and sensitive manner Support and assist in the preparation of routine and monthly reports where necessary Liaise with Senior Leadership Team and Heads of Departments to support them in fulfilling their roles and ensure compliance with school procedures Reception, answering telephone calls, taking messages To be responsible for managing the effective and efficient management and administration of external examinations in accordance with the Joint Council for Qualifications (JCQ) regulations (on behalf of the JCQ member awarding bodies) and/or awarding body rules for exams administration in a consistent and secure fashion, thereby helping to maintain the integrity and security of the assessment process To ensure all pupil records are kept up to date on both internal and external systems. For a full list of Duties and Responsibilities, please see the Job Description About Us The Grange Therapeutic School is an independent school for students aged 8 -18 years with social, emotional and mental health difficulties. Our school is based in a Victorian country house near Oakham with stunning views and fantastic facilities to develop not only the educational, but also the social and emotional needs of our pupils. With access to woods and lakes on site, the school has an ethos about delivering a personalised curriculum tailored to, and driven by, the individuals. Behaviour is currently rated as "Outstanding" by Ofsted. We need hardworking, pupil centred staff who are resilient and willing to go the extra mile. In return we offer significant investment in your professional development, a supportive staff group and opportunities for progression. Acorn Education is the UK's leading independent provider of specialist education. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
i-Jobs
Senior Business Support Officer Location: 1 Catford Road, Catford, London, SE6 4RU Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 19.92 per hour Job Ref: OR12142 Responsibilities Provide modern, customer-focused, efficient, and effective administrative and clerical support to directorates, including project support where required. Deliver a wide range of both routine and more complex administrative tasks to support the effective and efficient delivery of services within directorates. Focus on providing administrative support to the Housing Service, with potential future support to other Directorates as needed. Undertake all administrative work associated with the ordering and tracking of repairs works/disrepair specifications through to completion, including liaison with residents, contractors, surveyors, and other stakeholders, and effective use of key IT systems. Work with colleagues in other areas of the service to resolve operational issues, complaints, and enquiries, ensuring compliance with Lewisham Council s deadlines for responses. Manage the delivery of complex repairs and damp and mould as required, including planning, sequencing, and coordination of works, and liaising with tenants, leaseholders, contractors, and other stakeholders. Support the design and implementation of high-quality administrative and management information systems to support the work of the service, including ongoing evaluation and review. Provide background information to enable staff to respond fully to reports of housing disrepair, complaints, and other enquiries. Collate and produce reports and statistical information for pre and post inspections, contractor performance, and other issues relating to contract management. Support the organisation of statutory visits, meetings, and case conferences, including preparing papers, inviting attendees, and booking travel. Take accurate notes at meetings or other events, ensuring confidentiality is maintained at all times. Support the organisation and delivery of events and training courses, including booking venues or catering and arranging travel/accommodation. Collate, print, and distribute documents or materials as required or requested by the directorate. Process all correspondence, including logging, distribution, monitoring, prioritising, and reporting on progress and filing as appropriate. Undertake basic research and analysis of information in relation to directorates. Foster positive team working across the service and promote effective working relationships with residents, contractors, and other key stakeholders to ensure smooth running of the repairs process. Provide financial administrative support, including processing payments, compensation claims, fees, raising of purchasing orders, virements, and provision of appropriate budget reports for management reporting. Manage basic internal queries and information requests, referring more complex queries to Team Managers as necessary. Assist in the delivery of general office management tasks within the department, including supporting Business Continuity and Health & Safety processes and maintaining corporate registers or contract lists. Comply with policies and procedures relating to safeguarding, child protection, health, safety, and security, confidentiality, and data protection, reporting all concerns to an appropriate person. Ensure duties are carried out in accordance with the Council s policies and Code of Conduct, incorporating values and behaviours of being ambitious, inclusive, collaborative, accountable, and trustworthy. Take a proactive role, taking personal ownership and responsibility for the delivery of excellent customer services within your area, working closely with colleagues in relevant directorates to provide a seamless service. Support other areas of the authority with their administrative duties as part of a corporate administrative function, including support for OFTSED inspections, Peer Challenges, and any other urgent administrative matter. Change location in accordance with the needs of the service as required. Person Specification Good understanding of the role and functions of local government and the key issues facing local government, particularly in an inner London context. Good understanding of the organisation, management, and control of administrative, business support, and customer contact processes. Understanding of the legal and financial framework within which local government operates, and its role within the local community. Awareness of quality and major service issues facing the Council, particularly housing services. Awareness of the impact of major legislative change on local authority political and organisational structures as well as services and functions. Understanding of the importance of confidentiality and sensitivity with regard to dealing with residents and members of the public. Ability to deliver a wide range of administrative, business support, and customer contact processes. Ability to work effectively under supervision, delivering allocated tasks and work priorities within a changing environment to meet deadlines. Able to maintain discretion when dealing with sensitive and/or confidential information. Ability to work on own initiative where appropriate, but identify when it is necessary to seek advice or refer non-routine or more complex issues and queries to a senior officer. Good ICT skills including spreadsheets, databases, and word processing. Confident user of core business ICT systems, including LCS, EHM, Controcc, Oracle, Tribal/Synergy, SharePoint, and Microsoft packages. Effective verbal and written communication skills, with a good level of numeracy. Excellent customer service skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners. Well-developed organisational and time management skills. Demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards. Demonstrable experience of dealing effectively with the public face-to-face, by telephone, and via web enquiries. Experience of working within a busy team. Experience in handling contentious and confidential issues in an effective manner. Experience in working within a pressurised environment, prioritising and organising conflicting workloads. Experience of liaising effectively with both statutory and non-statutory agencies. Good standard of general education. Awareness of and a commitment to Equality of Access and Opportunity in a diverse community. Understanding of how equality and diversity relates to this post. Able to remain calm when working under pressure with a high workload. Positive attitude to solving complex problems. Responsive and customer-focused attitude, with a flexible approach to working as part of a team and a willingness to learn new skills. Able to work outside standard working hours as required. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Senior Business Support Officer Location: 1 Catford Road, Catford, London, SE6 4RU Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 19.92 per hour Job Ref: OR12142 Responsibilities Provide modern, customer-focused, efficient, and effective administrative and clerical support to directorates, including project support where required. Deliver a wide range of both routine and more complex administrative tasks to support the effective and efficient delivery of services within directorates. Focus on providing administrative support to the Housing Service, with potential future support to other Directorates as needed. Undertake all administrative work associated with the ordering and tracking of repairs works/disrepair specifications through to completion, including liaison with residents, contractors, surveyors, and other stakeholders, and effective use of key IT systems. Work with colleagues in other areas of the service to resolve operational issues, complaints, and enquiries, ensuring compliance with Lewisham Council s deadlines for responses. Manage the delivery of complex repairs and damp and mould as required, including planning, sequencing, and coordination of works, and liaising with tenants, leaseholders, contractors, and other stakeholders. Support the design and implementation of high-quality administrative and management information systems to support the work of the service, including ongoing evaluation and review. Provide background information to enable staff to respond fully to reports of housing disrepair, complaints, and other enquiries. Collate and produce reports and statistical information for pre and post inspections, contractor performance, and other issues relating to contract management. Support the organisation of statutory visits, meetings, and case conferences, including preparing papers, inviting attendees, and booking travel. Take accurate notes at meetings or other events, ensuring confidentiality is maintained at all times. Support the organisation and delivery of events and training courses, including booking venues or catering and arranging travel/accommodation. Collate, print, and distribute documents or materials as required or requested by the directorate. Process all correspondence, including logging, distribution, monitoring, prioritising, and reporting on progress and filing as appropriate. Undertake basic research and analysis of information in relation to directorates. Foster positive team working across the service and promote effective working relationships with residents, contractors, and other key stakeholders to ensure smooth running of the repairs process. Provide financial administrative support, including processing payments, compensation claims, fees, raising of purchasing orders, virements, and provision of appropriate budget reports for management reporting. Manage basic internal queries and information requests, referring more complex queries to Team Managers as necessary. Assist in the delivery of general office management tasks within the department, including supporting Business Continuity and Health & Safety processes and maintaining corporate registers or contract lists. Comply with policies and procedures relating to safeguarding, child protection, health, safety, and security, confidentiality, and data protection, reporting all concerns to an appropriate person. Ensure duties are carried out in accordance with the Council s policies and Code of Conduct, incorporating values and behaviours of being ambitious, inclusive, collaborative, accountable, and trustworthy. Take a proactive role, taking personal ownership and responsibility for the delivery of excellent customer services within your area, working closely with colleagues in relevant directorates to provide a seamless service. Support other areas of the authority with their administrative duties as part of a corporate administrative function, including support for OFTSED inspections, Peer Challenges, and any other urgent administrative matter. Change location in accordance with the needs of the service as required. Person Specification Good understanding of the role and functions of local government and the key issues facing local government, particularly in an inner London context. Good understanding of the organisation, management, and control of administrative, business support, and customer contact processes. Understanding of the legal and financial framework within which local government operates, and its role within the local community. Awareness of quality and major service issues facing the Council, particularly housing services. Awareness of the impact of major legislative change on local authority political and organisational structures as well as services and functions. Understanding of the importance of confidentiality and sensitivity with regard to dealing with residents and members of the public. Ability to deliver a wide range of administrative, business support, and customer contact processes. Ability to work effectively under supervision, delivering allocated tasks and work priorities within a changing environment to meet deadlines. Able to maintain discretion when dealing with sensitive and/or confidential information. Ability to work on own initiative where appropriate, but identify when it is necessary to seek advice or refer non-routine or more complex issues and queries to a senior officer. Good ICT skills including spreadsheets, databases, and word processing. Confident user of core business ICT systems, including LCS, EHM, Controcc, Oracle, Tribal/Synergy, SharePoint, and Microsoft packages. Effective verbal and written communication skills, with a good level of numeracy. Excellent customer service skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners. Well-developed organisational and time management skills. Demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards. Demonstrable experience of dealing effectively with the public face-to-face, by telephone, and via web enquiries. Experience of working within a busy team. Experience in handling contentious and confidential issues in an effective manner. Experience in working within a pressurised environment, prioritising and organising conflicting workloads. Experience of liaising effectively with both statutory and non-statutory agencies. Good standard of general education. Awareness of and a commitment to Equality of Access and Opportunity in a diverse community. Understanding of how equality and diversity relates to this post. Able to remain calm when working under pressure with a high workload. Positive attitude to solving complex problems. Responsive and customer-focused attitude, with a flexible approach to working as part of a team and a willingness to learn new skills. Able to work outside standard working hours as required. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
