Supporter Care Executive Location: Home-based, with travel to Birmingham for monthly meetings, and occasional travel across our network for events Contract: Contract, 37 hours per week Pay rate: £15.74 per hour, PAYE About the role At Canal & River Trust, we care for 2,000 miles of canals and rivers, helping nature thrive, keeping history alive, and providing places for people to enjoy. None of this would be possible without the generosity of our supporters. We're looking for an enthusiastic and motivated Supporter Care Executive to join our Fundraising Operations Team. Reporting to the Supporter Care Manager, you'll be at the heart of delivering an outstanding experience for our 32,000+ Friends and wider donor community. From ensuring every new supporter receives a warm welcome to creating engaging, tailored journeys, you'll play a vital role in strengthening supporter loyalty and inspiring long-term giving. This is an exciting opportunity to shape how thousands of people connect with our work and see the difference they make. What you'll be doing Delivering exceptional supporter care through phone, email, post, and in-person channels. Designing and delivering exceptional supporter journeys - from the first welcome and thank you to ongoing stewardship - through tailored communications such as newsletters, thank you packs and engaging digital content, created in collaboration with fundraising and marketing colleagues. Working with internal and external stakeholders to oversee the production of our flagship supporter magazine, Waterfront, producing inspiring articles that showcase the importance of supporter donations. Working with partners such as THINK and About Loyalty to analyse data and supporter feedback, identifying improvements and strengthening retention. Ensuring compliance with fundraising regulations and legislation, including GDPR and the Fundraising Code of Practice, across all processes. Reporting on key KPIs, including cases, complaints, retention, cancellations, and campaign performance, using insights to drive improvements. Providing guidance to the Supporter Care Assistant, supporting quality control and cover where needed. Acting as a champion for fundraising standards and regulatory compliance across the directorate. About you You'll bring experience in a charity or similar organisation, excellent communication and copywriting skills, and confidence in analysing data to improve supporter experiences. Organised and collaborative, you'll thrive on building strong relationships, championing best practice, and ensuring every supporter feels genuinely valued. What we offer In return, you'll join a supportive, dedicated team, with flexible home-based working and the chance to play a central role in helping nature, heritage, and communities flourish by water. Please note that this role requires regular travel to our Birmingham hub for monthly meetings, as well as occasional travel across our network for regional events throughout the year. Supporter Care Executive
Sep 04, 2025
Contractor
Supporter Care Executive Location: Home-based, with travel to Birmingham for monthly meetings, and occasional travel across our network for events Contract: Contract, 37 hours per week Pay rate: £15.74 per hour, PAYE About the role At Canal & River Trust, we care for 2,000 miles of canals and rivers, helping nature thrive, keeping history alive, and providing places for people to enjoy. None of this would be possible without the generosity of our supporters. We're looking for an enthusiastic and motivated Supporter Care Executive to join our Fundraising Operations Team. Reporting to the Supporter Care Manager, you'll be at the heart of delivering an outstanding experience for our 32,000+ Friends and wider donor community. From ensuring every new supporter receives a warm welcome to creating engaging, tailored journeys, you'll play a vital role in strengthening supporter loyalty and inspiring long-term giving. This is an exciting opportunity to shape how thousands of people connect with our work and see the difference they make. What you'll be doing Delivering exceptional supporter care through phone, email, post, and in-person channels. Designing and delivering exceptional supporter journeys - from the first welcome and thank you to ongoing stewardship - through tailored communications such as newsletters, thank you packs and engaging digital content, created in collaboration with fundraising and marketing colleagues. Working with internal and external stakeholders to oversee the production of our flagship supporter magazine, Waterfront, producing inspiring articles that showcase the importance of supporter donations. Working with partners such as THINK and About Loyalty to analyse data and supporter feedback, identifying improvements and strengthening retention. Ensuring compliance with fundraising regulations and legislation, including GDPR and the Fundraising Code of Practice, across all processes. Reporting on key KPIs, including cases, complaints, retention, cancellations, and campaign performance, using insights to drive improvements. Providing guidance to the Supporter Care Assistant, supporting quality control and cover where needed. Acting as a champion for fundraising standards and regulatory compliance across the directorate. About you You'll bring experience in a charity or similar organisation, excellent communication and copywriting skills, and confidence in analysing data to improve supporter experiences. Organised and collaborative, you'll thrive on building strong relationships, championing best practice, and ensuring every supporter feels genuinely valued. What we offer In return, you'll join a supportive, dedicated team, with flexible home-based working and the chance to play a central role in helping nature, heritage, and communities flourish by water. Please note that this role requires regular travel to our Birmingham hub for monthly meetings, as well as occasional travel across our network for regional events throughout the year. Supporter Care Executive
Location: Beaumaris Contract type: Permanent Hours: 40 hours per week to include evenings and weekends.Flexible hours- shift pattern between 7am and 11pm. Salary: £32,000 plus potential to earn bonus up of £7,800 Company Overview: We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 247 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.Reporting to the Retail Operations Manager the Store Manager will be driving growth within the company owned store. This key role requires an experienced individual who can effectively engage with colleagues and customers, collaborate closely with the Area Manager to align operational strategies with company objectives and foster a positive and empowering work environment that reflects the company's values. Key Responsibilities: Team Leadership: • Recruit, train, and develop a high-performing team dedicated to delivering exceptional customer service.• Foster a positive and collaborative work environment, encouraging teamwork and a strong sense of community within the store.• Celebrate colleague successes. Operational Excellence: • Ensure smooth day-to-day operations, including inventory management, merchandising, and stock control.• Implement and uphold visual merchandising standards to enhance the overall shopping experience. Customer Engagement: • Build and maintain strong relationships with customers, understanding their needs and preferences.• Implement customer service strategies to enhance satisfaction and loyalty. Sales and Performance: • Set and achieve sales targets, actively driving initiatives to increase revenue and profitability.• Analyse sales reports and trends to identify opportunities for improvement. Community Involvement: • Actively participate in local community events and initiatives to strengthen the store's ties with the community.• Seek out partnerships and collaborations that contribute to the overall well-being of Beaumaris. Financial Management: • Manage budgets, expenses, and financial reporting to ensure the store operates within established financial parameters. Store Manager Skills Required: • Proven experience in retail management, with a track record of success in achieving sales targets.• Strong leadership and interpersonal skills, with the ability to motivate and develop a diverse team.• Excellent communication skills and the ability to build positive relationships with customers and the local community.• Knowledge of retail operations, including inventory management and merchandising.• Ability to analyse data and make informed decisions to drive business performance.• A passion for community engagement and a commitment to making a positive impact in Beaumaris. What's in it for you? • Salary of up to £32,000 and bonus potential • Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements• Cycle to work scheme• Develop your skills and capability in a highly supportive and multi-diverse culture• Outstanding Training & Development opportunities• Gain hands-on experience in a high volume, fast paced environment• Enhanced Maternity & Paternity pay packages • Flexible working hours opportunity Excellent additional benefits package including: • Early access to your pay through 'EarlyPay'• 24/7 access to your payslips via HR/Payroll portal• 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)• Wellbeing support - access to emotional support, counselling, legal and financial advice• Company Pension Scheme• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme• NEST pension scheme• Extra Holiday - Purchase Scheme• Long Service Awards If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position Store Manager. Join us in making a difference in the Bromsgrove community through exceptional service and a commitment to excellence. UK driving licence preferred as travel to other store etc.Must be willing to undergo Post Office financial vettingInclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.You may have experience in roles such as Retail Manager, Store Supervisor, Convenience Store Manager, Branch Manager, Retail Operations Manager, Store Operations Manager, Supermarket Manager, Customer Service Manager, Retail Sales Manager, Retail Coordinator, Store Director, General Manager (Retail), Shift Manager, Retail Team Leader, Store Merchandising Manager, Shop Manager, etc.REF-
Sep 01, 2025
Full time
Location: Beaumaris Contract type: Permanent Hours: 40 hours per week to include evenings and weekends.Flexible hours- shift pattern between 7am and 11pm. Salary: £32,000 plus potential to earn bonus up of £7,800 Company Overview: We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 247 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.Reporting to the Retail Operations Manager the Store Manager will be driving growth within the company owned store. This key role requires an experienced individual who can effectively engage with colleagues and customers, collaborate closely with the Area Manager to align operational strategies with company objectives and foster a positive and empowering work environment that reflects the company's values. Key Responsibilities: Team Leadership: • Recruit, train, and develop a high-performing team dedicated to delivering exceptional customer service.• Foster a positive and collaborative work environment, encouraging teamwork and a strong sense of community within the store.• Celebrate colleague successes. Operational Excellence: • Ensure smooth day-to-day operations, including inventory management, merchandising, and stock control.• Implement and uphold visual merchandising standards to enhance the overall shopping experience. Customer Engagement: • Build and maintain strong relationships with customers, understanding their needs and preferences.• Implement customer service strategies to enhance satisfaction and loyalty. Sales and Performance: • Set and achieve sales targets, actively driving initiatives to increase revenue and profitability.• Analyse sales reports and trends to identify opportunities for improvement. Community Involvement: • Actively participate in local community events and initiatives to strengthen the store's ties with the community.• Seek out partnerships and collaborations that contribute to the overall well-being of Beaumaris. Financial Management: • Manage budgets, expenses, and financial reporting to ensure the store operates within established financial parameters. Store Manager Skills Required: • Proven experience in retail management, with a track record of success in achieving sales targets.• Strong leadership and interpersonal skills, with the ability to motivate and develop a diverse team.• Excellent communication skills and the ability to build positive relationships with customers and the local community.• Knowledge of retail operations, including inventory management and merchandising.• Ability to analyse data and make informed decisions to drive business performance.• A passion for community engagement and a commitment to making a positive impact in Beaumaris. What's in it for you? • Salary of up to £32,000 and bonus potential • Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements• Cycle to work scheme• Develop your skills and capability in a highly supportive and multi-diverse culture• Outstanding Training & Development opportunities• Gain hands-on experience in a high volume, fast paced environment• Enhanced Maternity & Paternity pay packages • Flexible working hours opportunity Excellent additional benefits package including: • Early access to your pay through 'EarlyPay'• 24/7 access to your payslips via HR/Payroll portal• 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)• Wellbeing support - access to emotional support, counselling, legal and financial advice• Company Pension Scheme• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme• NEST pension scheme• Extra Holiday - Purchase Scheme• Long Service Awards If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position Store Manager. Join us in making a difference in the Bromsgrove community through exceptional service and a commitment to excellence. UK driving licence preferred as travel to other store etc.Must be willing to undergo Post Office financial vettingInclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.You may have experience in roles such as Retail Manager, Store Supervisor, Convenience Store Manager, Branch Manager, Retail Operations Manager, Store Operations Manager, Supermarket Manager, Customer Service Manager, Retail Sales Manager, Retail Coordinator, Store Director, General Manager (Retail), Shift Manager, Retail Team Leader, Store Merchandising Manager, Shop Manager, etc.REF-
Furniture Consultant Location: Cheltenham Showroom Reports to: Director of Sales Department: Sales About Us Bridgman is a luxury furniture retailer with over 47 years of heritage in British design. Celebrated for our craftsmanship and uncompromising quality, we create timeless indoor and outdoor collections that enrich our customers lives all year round. Our showrooms sit at the heart of this experience, offering a premium, personalised, and memorable shopping journey. Role Overview We are seeking a confident and customer-focused Furniture Consultant to represent Bridgman in our Cheltenham showroom. This is a standalone role, where you will take full ownership of the showroom s success, from delivering outstanding service to driving sales growth. As the face of Bridgman in Cheltenham, you will welcome customers into a beautifully curated space, understand their needs, and provide expert product advice that inspires and builds trust. Alongside this, you will ensure the showroom consistently reflects Bridgman s luxury standards, while also creating opportunities to grow awareness locally through events and community engagement. Your Responsibilities Sales Excellence: Consistently achieve and exceed personal and showroom sales targets through expert guidance and strong customer relationships. Customer Service: Provide a warm, tailored service that delights customers, fosters loyalty, and encourages repeat business. Product Expertise: Develop an in-depth knowledge of Bridgman s collections, confidently sharing insights that inspire customers and elevate their experience. Showroom Standards: Take pride in maintaining an immaculate, visually inspiring showroom that embodies the Bridgman brand. Independent Ownership: Manage the day-to-day operations of the showroom with initiative and accountability, while staying closely connected to the wider sales team. Events & Outreach: Create, plan, and deliver impactful showroom events designed to boost awareness and drive sales. Build partnerships with local businesses and networks to extend Bridgman s presence in Cheltenham. Additionally, support our Trade Team by welcoming and assisting trade professionals, sharing product knowledge, and nurturing long-term commercial relationships. Why Bridgman? Heritage & Craftsmanship: Represent a company with nearly five decades of British design excellence, renowned for luxury products built to last a lifetime. Family-Owned Values: Join a trusted, close-knit business where integrity, accountability, and teamwork are at the core. Premium Standards: Be part of a brand synonymous with style, quality, and attention to detail. Growth & Development: We invest in our people, offering regular reviews, training opportunities, and clear pathways for career progression. Who We re Looking For You are a confident, driven, and customer-focused individual with a passion for luxury retail and design. Proactive and self-motivated, you are comfortable working independently in a standalone environment while still being part of a wider supportive team. You thrive in a sales-focused role, take pride in delivering exceptional customer experiences, and are energised by the opportunity to engage with new customers, host events, and build lasting relationships with both retail and trade clients. What We Offer A competitive salary plus uncapped commission opportunities, recognising and rewarding your success. 31 days of annual leave (inclusive of bank holidays). The opportunity to take real ownership of your showroom and directly influence its success. The support of a family-owned business with a strong heritage and a collaborative culture. A role where your creativity and ideas are valued, with space to grow professionally. Equal Opportunity Statement We are committed to fostering a diverse and inclusive workplace. Bridgman values the unique contributions of each team member and ensures equal opportunities for all applicants, regardless of age, race, gender, religion, sexual orientation, disability, or other protected statuses.
Sep 01, 2025
Full time
Furniture Consultant Location: Cheltenham Showroom Reports to: Director of Sales Department: Sales About Us Bridgman is a luxury furniture retailer with over 47 years of heritage in British design. Celebrated for our craftsmanship and uncompromising quality, we create timeless indoor and outdoor collections that enrich our customers lives all year round. Our showrooms sit at the heart of this experience, offering a premium, personalised, and memorable shopping journey. Role Overview We are seeking a confident and customer-focused Furniture Consultant to represent Bridgman in our Cheltenham showroom. This is a standalone role, where you will take full ownership of the showroom s success, from delivering outstanding service to driving sales growth. As the face of Bridgman in Cheltenham, you will welcome customers into a beautifully curated space, understand their needs, and provide expert product advice that inspires and builds trust. Alongside this, you will ensure the showroom consistently reflects Bridgman s luxury standards, while also creating opportunities to grow awareness locally through events and community engagement. Your Responsibilities Sales Excellence: Consistently achieve and exceed personal and showroom sales targets through expert guidance and strong customer relationships. Customer Service: Provide a warm, tailored service that delights customers, fosters loyalty, and encourages repeat business. Product Expertise: Develop an in-depth knowledge of Bridgman s collections, confidently sharing insights that inspire customers and elevate their experience. Showroom Standards: Take pride in maintaining an immaculate, visually inspiring showroom that embodies the Bridgman brand. Independent Ownership: Manage the day-to-day operations of the showroom with initiative and accountability, while staying closely connected to the wider sales team. Events & Outreach: Create, plan, and deliver impactful showroom events designed to boost awareness and drive sales. Build partnerships with local businesses and networks to extend Bridgman s presence in Cheltenham. Additionally, support our Trade Team by welcoming and assisting trade professionals, sharing product knowledge, and nurturing long-term commercial relationships. Why Bridgman? Heritage & Craftsmanship: Represent a company with nearly five decades of British design excellence, renowned for luxury products built to last a lifetime. Family-Owned Values: Join a trusted, close-knit business where integrity, accountability, and teamwork are at the core. Premium Standards: Be part of a brand synonymous with style, quality, and attention to detail. Growth & Development: We invest in our people, offering regular reviews, training opportunities, and clear pathways for career progression. Who We re Looking For You are a confident, driven, and customer-focused individual with a passion for luxury retail and design. Proactive and self-motivated, you are comfortable working independently in a standalone environment while still being part of a wider supportive team. You thrive in a sales-focused role, take pride in delivering exceptional customer experiences, and are energised by the opportunity to engage with new customers, host events, and build lasting relationships with both retail and trade clients. What We Offer A competitive salary plus uncapped commission opportunities, recognising and rewarding your success. 31 days of annual leave (inclusive of bank holidays). The opportunity to take real ownership of your showroom and directly influence its success. The support of a family-owned business with a strong heritage and a collaborative culture. A role where your creativity and ideas are valued, with space to grow professionally. Equal Opportunity Statement We are committed to fostering a diverse and inclusive workplace. Bridgman values the unique contributions of each team member and ensures equal opportunities for all applicants, regardless of age, race, gender, religion, sexual orientation, disability, or other protected statuses.
