Our client, a national public organisation are currently on the search for an Operations & Relationship Manager (Facilities Manager) to over see a group of their sites (4 in total) in and around Hounslow, West London. The candidate will be expected to travel around this region to meet the needs of the role and so must have a driving license and access to their own transport. Reporting into the Senior Operations & Relationship Manager's role will be to provide day to day management of the sites ensuring the safe and efficient running of the sites whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. Facilities Manager Responsibilities will include: Act as the main point of contact for tenant liaison and any issues that occur onsite Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments. Action any reasonable contracting requests (e.g. work permit, risk assessment, district valuer audit) as required. Manage key allocation records and coordinate the distribution of keys and fobs. Maintain records of and review the site's fire risk assessments and implement or escalate any actions. Keep records of FM contract obligations, such as planned, preventative maintenance and lifecycle works. The ideal Facilities Manager will have a minimum of 2 years' experience within a Facilities Management role and experience of financial management including monitoring budgets. Due to the nature of the businesses, experience within a healthcare environment will be advantageous. In return, our client is offering their Facilities Manager an annual salary up to £40,000 per annum as well as mileage for additional travel to sites beyond your closest/base site.
Sep 02, 2025
Full time
Our client, a national public organisation are currently on the search for an Operations & Relationship Manager (Facilities Manager) to over see a group of their sites (4 in total) in and around Hounslow, West London. The candidate will be expected to travel around this region to meet the needs of the role and so must have a driving license and access to their own transport. Reporting into the Senior Operations & Relationship Manager's role will be to provide day to day management of the sites ensuring the safe and efficient running of the sites whilst working closely with tenants to maximise tenant satisfaction and improve utilisation. Facilities Manager Responsibilities will include: Act as the main point of contact for tenant liaison and any issues that occur onsite Arrange, chair and facilitate tenant meetings (including site user groups and any health and safety related meetings as may be required). Promote engagement between tenants and encourage idea sharing and problem solving. Coordinate and provide support to site users on tenant new work requests, provide assistance in following the approvals procedure, as appropriate and liaise with the Helpdesk. Coordinate and accompany visiting contractors on site visits in relation to tenant new work requests, tenant variation requests and specifically accompany the Health, Safety, Security and Fire officers for the purposes of implementing fire risk assessments. Action any reasonable contracting requests (e.g. work permit, risk assessment, district valuer audit) as required. Manage key allocation records and coordinate the distribution of keys and fobs. Maintain records of and review the site's fire risk assessments and implement or escalate any actions. Keep records of FM contract obligations, such as planned, preventative maintenance and lifecycle works. The ideal Facilities Manager will have a minimum of 2 years' experience within a Facilities Management role and experience of financial management including monitoring budgets. Due to the nature of the businesses, experience within a healthcare environment will be advantageous. In return, our client is offering their Facilities Manager an annual salary up to £40,000 per annum as well as mileage for additional travel to sites beyond your closest/base site.
Resident Liaison Officer Location: Carshalton Road, Sutton, SM1 4LE Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 21.00 per hour Job Ref: OR11193 Responsibilities Provide information, advice, and assistance to tenants and leaseholders during major works on their homes. Liaise with contractors, consultants, and other Resident Liaison Officers to set engagement standards with residents. Develop, agree, and manage the residents' consultation plan for individual projects. Coordinate with contractors on residents' information packs and update formats, including newsletters using various media outlets. Coordinate temporary or permanent re-housing of residents when necessary. Advise Project Managers on the potential effects of capital works on residents. Provide information and assistance to leaseholders regarding their obligations for service charge payments related to major works. Liaise with contractors, external agencies, and SHP staff to resolve access issues or disputes with residents. Ensure efficient processing of insurance and other claims submitted by residents. Initiate and manage legal action against individual tenants and/or leaseholders when necessary. Participate as a project team member in the development of capital projects. Advise Project Managers on any issues affecting the project. Arrange and attend meetings, presentations, and exhibitions for residents, requiring work outside normal hours and at various borough locations. Design and conduct social surveys prior to major project commencements. Establish and maintain a customer feedback/complaints procedure for each project. Ensure communication of information on vulnerable residents or those posing risks, in line with policy. Proactively identify vulnerable residents within programmes and ensure adequate long-term provisions for their needs. Devise and maintain systems for reporting defects during and post-work. Conduct resident satisfaction surveys after capital project completion, including a full analysis of results. Regularly review and suggest improvements for resident consultation and communication procedures. Assist in implementing the Best Value Action Plan for the HRA Capital Programme. Perform any other relevant duties necessary for the delivery of the capital investment programme. Person Specification Strong communication and interpersonal skills. Ability to manage multiple tasks and projects simultaneously. Experience in liaising with various stakeholders, including contractors, consultants, and residents. Proactive approach to identifying and addressing resident needs, particularly those who are vulnerable. Ability to work outside normal hours and at different locations as required. Strong problem-solving skills and ability to handle disputes effectively. Experience in conducting surveys and analyzing feedback for continuous improvement. Knowledge of legal processes related to housing and tenant/leaseholder obligations. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 02, 2025
Contractor
Resident Liaison Officer Location: Carshalton Road, Sutton, SM1 4LE Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 21.00 per hour Job Ref: OR11193 Responsibilities Provide information, advice, and assistance to tenants and leaseholders during major works on their homes. Liaise with contractors, consultants, and other Resident Liaison Officers to set engagement standards with residents. Develop, agree, and manage the residents' consultation plan for individual projects. Coordinate with contractors on residents' information packs and update formats, including newsletters using various media outlets. Coordinate temporary or permanent re-housing of residents when necessary. Advise Project Managers on the potential effects of capital works on residents. Provide information and assistance to leaseholders regarding their obligations for service charge payments related to major works. Liaise with contractors, external agencies, and SHP staff to resolve access issues or disputes with residents. Ensure efficient processing of insurance and other claims submitted by residents. Initiate and manage legal action against individual tenants and/or leaseholders when necessary. Participate as a project team member in the development of capital projects. Advise Project Managers on any issues affecting the project. Arrange and attend meetings, presentations, and exhibitions for residents, requiring work outside normal hours and at various borough locations. Design and conduct social surveys prior to major project commencements. Establish and maintain a customer feedback/complaints procedure for each project. Ensure communication of information on vulnerable residents or those posing risks, in line with policy. Proactively identify vulnerable residents within programmes and ensure adequate long-term provisions for their needs. Devise and maintain systems for reporting defects during and post-work. Conduct resident satisfaction surveys after capital project completion, including a full analysis of results. Regularly review and suggest improvements for resident consultation and communication procedures. Assist in implementing the Best Value Action Plan for the HRA Capital Programme. Perform any other relevant duties necessary for the delivery of the capital investment programme. Person Specification Strong communication and interpersonal skills. Ability to manage multiple tasks and projects simultaneously. Experience in liaising with various stakeholders, including contractors, consultants, and residents. Proactive approach to identifying and addressing resident needs, particularly those who are vulnerable. Ability to work outside normal hours and at different locations as required. Strong problem-solving skills and ability to handle disputes effectively. Experience in conducting surveys and analyzing feedback for continuous improvement. Knowledge of legal processes related to housing and tenant/leaseholder obligations. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Join our Local Authority client as a Housing Officer and be the face of their housing service in the community. Housing Officer - 6 positions available! Public Sector - Local Authoorty Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with likely extension 21.72 per hout PAYE / 28.68 per hour Umbrella Hybrid Working - min. 3 days in office / visits, remainder at home IT equipment provided ASAP start About the Role As a Housing Officer, you'll be responsible for managing a defined patch of council properties, ensuring tenants and leaseholders receive excellent, customer-focused housing management services. You'll work closely with residents, internal teams, and external partners to improve satisfaction, tackle anti-social behaviour, and support sustainable tenancies. Key Responsibilities Deliver visible, responsive estate and tenancy management services Investigate and resolve anti-social behaviour cases Conduct tenancy, property, and estate inspections Enforce tenancy and lease agreements, including legal proceedings Collaborate with internal teams and external agencies to support vulnerable residents Respond to enquiries from councillors, MPs, and resident groups Promote community engagement and environmental improvements What We're Looking For Strong knowledge of housing and ASB legislation Proven experience in social housing or a similar environment Excellent communication, problem-solving, and organisational skills Ability to work independently and collaboratively IT proficiency, including Microsoft Office and housing databases Commitment to equality, diversity, and resident empowerment Flexibility to attend meetings and make home visits outside normal hours Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 02, 2025
Contractor
Are you passionate about delivering high-quality housing services that make a real difference in people's lives? Join our Local Authority client as a Housing Officer and be the face of their housing service in the community. Housing Officer - 6 positions available! Public Sector - Local Authoorty Full Time - Monday to Friday, 36 hours per week Temporary Role - 3 months with likely extension 21.72 per hout PAYE / 28.68 per hour Umbrella Hybrid Working - min. 3 days in office / visits, remainder at home IT equipment provided ASAP start About the Role As a Housing Officer, you'll be responsible for managing a defined patch of council properties, ensuring tenants and leaseholders receive excellent, customer-focused housing management services. You'll work closely with residents, internal teams, and external partners to improve satisfaction, tackle anti-social behaviour, and support sustainable tenancies. Key Responsibilities Deliver visible, responsive estate and tenancy management services Investigate and resolve anti-social behaviour cases Conduct tenancy, property, and estate inspections Enforce tenancy and lease agreements, including legal proceedings Collaborate with internal teams and external agencies to support vulnerable residents Respond to enquiries from councillors, MPs, and resident groups Promote community engagement and environmental improvements What We're Looking For Strong knowledge of housing and ASB legislation Proven experience in social housing or a similar environment Excellent communication, problem-solving, and organisational skills Ability to work independently and collaboratively IT proficiency, including Microsoft Office and housing databases Commitment to equality, diversity, and resident empowerment Flexibility to attend meetings and make home visits outside normal hours Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Based in Central Scotland, our Housing Association client has an immediate need for a Housing Officer to fill a temporary contract for approx. 3 months, however the role could last longer. The position could offer Hybrid working opportunities. The position is based in the Housing Management team and will focus on allocations and void management, but will also cover areas such as estate management, neighbourhood management, antisocial behaviour and tenancy sustainment, tenant engagement and compliance. With the support from the well-established Housing Management and Maintenance Teams, you will manage and resolve issues occurring in your area. Ideally the successful candidate will have excellent people skills, report writing skills, has a good housing knowledge, can link with partner agencies and is able to show a genuine desire to help tenants through some difficult times. Candidates will ideally have experience working in the Social Housing sector and in addition you will be available at short notice. As suggested, this position offers excellent opportunity to develop your Housing sector experience and skills. If you wish to find out more about the role, please contact Alasdair Reid on (phone number removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Sep 01, 2025
Seasonal
Based in Central Scotland, our Housing Association client has an immediate need for a Housing Officer to fill a temporary contract for approx. 3 months, however the role could last longer. The position could offer Hybrid working opportunities. The position is based in the Housing Management team and will focus on allocations and void management, but will also cover areas such as estate management, neighbourhood management, antisocial behaviour and tenancy sustainment, tenant engagement and compliance. With the support from the well-established Housing Management and Maintenance Teams, you will manage and resolve issues occurring in your area. Ideally the successful candidate will have excellent people skills, report writing skills, has a good housing knowledge, can link with partner agencies and is able to show a genuine desire to help tenants through some difficult times. Candidates will ideally have experience working in the Social Housing sector and in addition you will be available at short notice. As suggested, this position offers excellent opportunity to develop your Housing sector experience and skills. If you wish to find out more about the role, please contact Alasdair Reid on (phone number removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Visiting Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Responsibilities Complete home visits to temporary accommodation residents and those applying as homeless, ensuring data collection to shape services and identify high-need groups. Conduct dynamic risk assessments to identify health and safety concerns, including fire safety and evacuation capabilities. Verify accommodation suitability under relevant legislation and address disrepair issues by liaising with appropriate services. Identify and report suspected fraud related to housing tenancies or applications. Promote fire safety practices, including testing alarms and referring to the Housing Fire Safety Team when necessary. Support vulnerable residents by identifying abuse or neglect, ensuring they receive appropriate support. Advise residents on capital works plans and provide feedback to relevant teams. Capture and verify household data to ensure adequate tenant support. Encourage residents to complete Equality Monitoring forms to enhance service profiling. Respond to emergency incidents and integrate learning into service improvements. Provide tenancy and housing advice, referring residents to relevant departments when needed. Participate in service improvement initiatives and resident meetings to enhance service delivery. Communicate updates on homelessness prevention, estate improvements, and resident engagement projects. Identify complex cases for follow-up and coordinate with relevant teams to ensure service delivery. Facilitate referrals to support services, such as employment support and social care. Ensure timely, high-quality written correspondence and accurate record-keeping of home visits. Deliver empathetic and professional customer experiences, adhering to customer care standards. Comply with Data Protection Act and relevant legislation in all duties. Adhere to the Council s Health and Safety Policy and perform any additional reasonable duties. Person Specification Commitment to Equal Opportunity, Customer Care, and service delivery policies. GCSE pass in English and maths or equivalent qualifications. Experience in housing services, supporting tenancy sustainability, and working with support services. Knowledge of landlord obligations, safeguarding, and housing legislation. Excellent customer service skills and ability to work independently under pressure. Proficient in using technology and maintaining confidentiality. Strong communication skills, both written and oral, with a non-judgmental approach to diverse communities. Understanding of health, fire safety, welfare, and employment legislation. Ability to work flexibly and achieve performance indicators. Capacity to inspire change and provide guidance to residents. Commitment to Council values: Putting Communities First, Respect, Integrity, and Working Together. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 01, 2025
Contractor
Visiting Officer Location: Hornton Street, W8 7NX Start Date: ASAP Contract Duration: 2+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 20.86 per day Job Ref: (phone number removed) Responsibilities Complete home visits to temporary accommodation residents and those applying as homeless, ensuring data collection to shape services and identify high-need groups. Conduct dynamic risk assessments to identify health and safety concerns, including fire safety and evacuation capabilities. Verify accommodation suitability under relevant legislation and address disrepair issues by liaising with appropriate services. Identify and report suspected fraud related to housing tenancies or applications. Promote fire safety practices, including testing alarms and referring to the Housing Fire Safety Team when necessary. Support vulnerable residents by identifying abuse or neglect, ensuring they receive appropriate support. Advise residents on capital works plans and provide feedback to relevant teams. Capture and verify household data to ensure adequate tenant support. Encourage residents to complete Equality Monitoring forms to enhance service profiling. Respond to emergency incidents and integrate learning into service improvements. Provide tenancy and housing advice, referring residents to relevant departments when needed. Participate in service improvement initiatives and resident meetings to enhance service delivery. Communicate updates on homelessness prevention, estate improvements, and resident engagement projects. Identify complex cases for follow-up and coordinate with relevant teams to ensure service delivery. Facilitate referrals to support services, such as employment support and social care. Ensure timely, high-quality written correspondence and accurate record-keeping of home visits. Deliver empathetic and professional customer experiences, adhering to customer care standards. Comply with Data Protection Act and relevant legislation in all duties. Adhere to the Council s Health and Safety Policy and perform any additional reasonable duties. Person Specification Commitment to Equal Opportunity, Customer Care, and service delivery policies. GCSE pass in English and maths or equivalent qualifications. Experience in housing services, supporting tenancy sustainability, and working with support services. Knowledge of landlord obligations, safeguarding, and housing legislation. Excellent customer service skills and ability to work independently under pressure. Proficient in using technology and maintaining confidentiality. Strong communication skills, both written and oral, with a non-judgmental approach to diverse communities. Understanding of health, fire safety, welfare, and employment legislation. Ability to work flexibly and achieve performance indicators. Capacity to inspire change and provide guidance to residents. Commitment to Council values: Putting Communities First, Respect, Integrity, and Working Together. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Senior Sales & Digital Marketing /Social media Executive Fluent Chinese (Mandarin) Location: Leicester with 1-2 days each week supporting site in Coventry Hours: Full-time, 40 hours per week (Monday Friday, plus ad-hoc Saturdays through year as required (day off in lieu if work a Saturday) We re looking for a talented Senior Sales & Marketing Executive who can help drive growth in the Chinese student market. This role blends digital sales and marketing, and team leadership, with a focus on engaging with students/parents in China. Fluent Chinese (Mandarin) and English language skills required. Due to the nature of this role we will need someone who is living in Leicester currently and is happy to drive/travel to Coventry when required. Ideally you will drive but this is not essential as other team members will be able to provide transport. We are looking for a minimum of a 12 month contract or a permanent hire so we are happy to consider applicants ion PSW / Graduate visa's and have at least 12 months left to work without restriction. Key Responsibilities Sales & Customer Engagement Respond to and follow up on enquiries via multiple platforms, with a focus on online chat, WeChat, and WeChat Mini Programme. Support and guide sales teams on best practice when engaging with Chinese-speaking customers. Create and deliver China-specific sales tools, including sales packs and training for partner agencies. Manage and improve customer communication processes, ensuring all leads are maximised. Handle escalated complaints from Chinese tenants in line with company policy. Sales Administration Ensure all leads are recorded and tracked in CRM systems. Maintain up-to-date sales documents, pricing cards, and availability sheets. Manage the Chat platform, including settings, triggers, and users. Track and report weekly performance metrics to senior management. Provide translation support for marketing and customer materials. Process bookings, allocate rooms, handle guarantor documents, and manage payments. Assist with check-in and check-out processes, with a focus on improving the experience for Chinese students. Marketing Manage Chinese social media channels (WeChat, Red), posting engaging content and updates. Keep agency profiles and online content updated with relevant promotions. Propose and implement improvements to marketing and sales processes. Coordinate live tours with Chinese partner agencies. Support and attend events such as Open Days, Welcome Parties, and Lunar New Year celebrations. Team Management Line manage sales executives, including one-to-one meetings, appraisals, and training plans. Create weekly rotas and daily work plans. Approve timesheets and ensure training is completed. What We re Looking For Native or fluent Mandarin speaker (additional Cantonese language skills an advantage). Strong sales and customer service experience. Excellent written and verbal communication skills in both Mandarin and English. Knowledge of Chinese social media platforms (WeChat, Red) and marketing practices. Organised, proactive, and confident managing a small team. Experience in student accommodation, property, or hospitality is desirable but not essential.
Sep 01, 2025
Full time
Senior Sales & Digital Marketing /Social media Executive Fluent Chinese (Mandarin) Location: Leicester with 1-2 days each week supporting site in Coventry Hours: Full-time, 40 hours per week (Monday Friday, plus ad-hoc Saturdays through year as required (day off in lieu if work a Saturday) We re looking for a talented Senior Sales & Marketing Executive who can help drive growth in the Chinese student market. This role blends digital sales and marketing, and team leadership, with a focus on engaging with students/parents in China. Fluent Chinese (Mandarin) and English language skills required. Due to the nature of this role we will need someone who is living in Leicester currently and is happy to drive/travel to Coventry when required. Ideally you will drive but this is not essential as other team members will be able to provide transport. We are looking for a minimum of a 12 month contract or a permanent hire so we are happy to consider applicants ion PSW / Graduate visa's and have at least 12 months left to work without restriction. Key Responsibilities Sales & Customer Engagement Respond to and follow up on enquiries via multiple platforms, with a focus on online chat, WeChat, and WeChat Mini Programme. Support and guide sales teams on best practice when engaging with Chinese-speaking customers. Create and deliver China-specific sales tools, including sales packs and training for partner agencies. Manage and improve customer communication processes, ensuring all leads are maximised. Handle escalated complaints from Chinese tenants in line with company policy. Sales Administration Ensure all leads are recorded and tracked in CRM systems. Maintain up-to-date sales documents, pricing cards, and availability sheets. Manage the Chat platform, including settings, triggers, and users. Track and report weekly performance metrics to senior management. Provide translation support for marketing and customer materials. Process bookings, allocate rooms, handle guarantor documents, and manage payments. Assist with check-in and check-out processes, with a focus on improving the experience for Chinese students. Marketing Manage Chinese social media channels (WeChat, Red), posting engaging content and updates. Keep agency profiles and online content updated with relevant promotions. Propose and implement improvements to marketing and sales processes. Coordinate live tours with Chinese partner agencies. Support and attend events such as Open Days, Welcome Parties, and Lunar New Year celebrations. Team Management Line manage sales executives, including one-to-one meetings, appraisals, and training plans. Create weekly rotas and daily work plans. Approve timesheets and ensure training is completed. What We re Looking For Native or fluent Mandarin speaker (additional Cantonese language skills an advantage). Strong sales and customer service experience. Excellent written and verbal communication skills in both Mandarin and English. Knowledge of Chinese social media platforms (WeChat, Red) and marketing practices. Organised, proactive, and confident managing a small team. Experience in student accommodation, property, or hospitality is desirable but not essential.
Adecco - Housing are working with a prominent organisation in the housing sector, who are seeking a highly skilled and dedicated Housing Officer to join their team on a 3-6 month temporary basis . This is an exciting opportunity to make a positive impact on individuals and communities by providing excellent housing management support. As a Housing Officer, you will be responsible for ensuring that all properties under your management are safe , well-maintained , and compliant with relevant regulations. You will oversee tenancy management , leasehold management, resident involvement, including dealing with enquiries , conducting inspections , and additionally, you will collaborate with other departments to address repairs and maintenance issues promptly. Role: Housing Officer (Temporary) Pay: 18-19.50 P/H Start date: ASAP There is no requirement for driving in this role , and the working pattern is full time. The successful candidate will have the opportunity to make a tangible difference in people's lives while working with a supportive and passionate team. Key Responsibilities Tenancy & Estate Management Conduct regular estate inspections , tackling issues like ASB, repairs, fly-tipping, and caretaking standards. Investigate tenancy breaches (e.g., subletting, hoarding) and support enforcement action. Respond to ASB reports , referring complex cases to the ASB Officer. Engage with residents to identify vulnerabilities and refer to support services. Carry out tenant audits and monitor communal repairs and environmental issues. Resident Engagement & Support Build positive relationships with residents through estate visibility and regular contact. Attend walkabouts, meetings, and forums-capturing and acting on resident feedback. Provide enhanced support to vulnerable tenants and promote community cohesion. Work with residents and the EMB to develop and monitor estate improvement plans . Collaboration & Performance Work across teams (repairs, income, caretaking, leasehold) to deliver a joined-up local service. Maintain accurate records and case notes in housing systems. Monitor estate performance , support service improvement, and contribute to reviews To excel in this role, you should possess strong communication and interpersonal skills, enabling you to build positive relationships with tenants and stakeholders. You must have a solid understanding of housing management principles , including tenancy agreements and relevant legislation . The ability to prioritise tasks effectively, display sound judgement, and work well under pressure in a fast-paced environment is essential. Key Requirements: Proven experience in housing management or a relevant field. Deep understanding of tenancy management and regulatory compliance . Excellent communication and customer service skills. Strong organisational abilities and the ability to multitask. Proficiency in using housing management software and Microsoft Office Suite. Ability to work well independently and as part of a team. If you are ready for a challenging role that allows you to contribute to the betterment of communities and showcase your housing management expertise, apply now. Please note: Only shortlisted candidates will be contacted. All applications will be treated in the strictest confidence. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Don't miss out on this fantastic opportunity to join the team as a Housing Officer , click 'Apply' now!
Sep 01, 2025
Seasonal
Adecco - Housing are working with a prominent organisation in the housing sector, who are seeking a highly skilled and dedicated Housing Officer to join their team on a 3-6 month temporary basis . This is an exciting opportunity to make a positive impact on individuals and communities by providing excellent housing management support. As a Housing Officer, you will be responsible for ensuring that all properties under your management are safe , well-maintained , and compliant with relevant regulations. You will oversee tenancy management , leasehold management, resident involvement, including dealing with enquiries , conducting inspections , and additionally, you will collaborate with other departments to address repairs and maintenance issues promptly. Role: Housing Officer (Temporary) Pay: 18-19.50 P/H Start date: ASAP There is no requirement for driving in this role , and the working pattern is full time. The successful candidate will have the opportunity to make a tangible difference in people's lives while working with a supportive and passionate team. Key Responsibilities Tenancy & Estate Management Conduct regular estate inspections , tackling issues like ASB, repairs, fly-tipping, and caretaking standards. Investigate tenancy breaches (e.g., subletting, hoarding) and support enforcement action. Respond to ASB reports , referring complex cases to the ASB Officer. Engage with residents to identify vulnerabilities and refer to support services. Carry out tenant audits and monitor communal repairs and environmental issues. Resident Engagement & Support Build positive relationships with residents through estate visibility and regular contact. Attend walkabouts, meetings, and forums-capturing and acting on resident feedback. Provide enhanced support to vulnerable tenants and promote community cohesion. Work with residents and the EMB to develop and monitor estate improvement plans . Collaboration & Performance Work across teams (repairs, income, caretaking, leasehold) to deliver a joined-up local service. Maintain accurate records and case notes in housing systems. Monitor estate performance , support service improvement, and contribute to reviews To excel in this role, you should possess strong communication and interpersonal skills, enabling you to build positive relationships with tenants and stakeholders. You must have a solid understanding of housing management principles , including tenancy agreements and relevant legislation . The ability to prioritise tasks effectively, display sound judgement, and work well under pressure in a fast-paced environment is essential. Key Requirements: Proven experience in housing management or a relevant field. Deep understanding of tenancy management and regulatory compliance . Excellent communication and customer service skills. Strong organisational abilities and the ability to multitask. Proficiency in using housing management software and Microsoft Office Suite. Ability to work well independently and as part of a team. If you are ready for a challenging role that allows you to contribute to the betterment of communities and showcase your housing management expertise, apply now. Please note: Only shortlisted candidates will be contacted. All applications will be treated in the strictest confidence. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Don't miss out on this fantastic opportunity to join the team as a Housing Officer , click 'Apply' now!
Based in Central Scotland, our Housing Association client has an immediate need for a Housing Officer to fill a temporary contract for approx. 3 months, however the role could last longer. The position could offer Hybrid working opportunities. The position is based in the Housing Management team and will focus on allocations and void management, but will also cover areas such as estate management, neighbourhood management, antisocial behaviour and tenancy sustainment, tenant engagement and compliance. With the support from the well-established Housing Management and Maintenance Teams, you will manage and resolve issues occurring in your area. Ideally the successful candidate will have excellent people skills, report writing skills, has a good housing knowledge, can link with partner agencies and is able to show a genuine desire to help tenants through some difficult times. Candidates will ideally have experience working in the Social Housing sector and in addition you will be available at short notice. As suggested, this position offers excellent opportunity to develop your Housing sector experience and skills. If you wish to find out more about the role, please contact Alasdair Reid on (phone number removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Sep 01, 2025
Seasonal
Based in Central Scotland, our Housing Association client has an immediate need for a Housing Officer to fill a temporary contract for approx. 3 months, however the role could last longer. The position could offer Hybrid working opportunities. The position is based in the Housing Management team and will focus on allocations and void management, but will also cover areas such as estate management, neighbourhood management, antisocial behaviour and tenancy sustainment, tenant engagement and compliance. With the support from the well-established Housing Management and Maintenance Teams, you will manage and resolve issues occurring in your area. Ideally the successful candidate will have excellent people skills, report writing skills, has a good housing knowledge, can link with partner agencies and is able to show a genuine desire to help tenants through some difficult times. Candidates will ideally have experience working in the Social Housing sector and in addition you will be available at short notice. As suggested, this position offers excellent opportunity to develop your Housing sector experience and skills. If you wish to find out more about the role, please contact Alasdair Reid on (phone number removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
A West London local authority is seeking a dedicated and community-minded Resident Involvement Support Officer to join its Housing and Environments Directorate. This is a fantastic opportunity to help shape inclusive services and strengthen community connections. You'll play a key role in supporting resident participation, managing community centres, and delivering equality and diversity initiatives. If you're passionate about making a difference and thrive in a collaborative environment, we'd love to hear from you. Resident Involvement Support Officer Public Sector - Local Authority Temporary Role - 3 months (possible extension) Full Time - Monday to Friday, 35 hours per week 25 per hour PAYE / 32.53 per hour Umbrella Hybrid Working - Tuesdays, Wednesdays and Thursdays in office but flexibility is expected. As part of these in office days, there will be the need to visit community centres. IT Equipment Provided ASAP Start Key Responsibilities Support Vulnerable Residents: Maintain and manage the list of vulnerable tenants eligible for the gardening scheme. Ensure eligibility criteria are met, respond to enquiries and complaints, and act as the main liaison with gardening contractors to ensure high-quality service delivery. Community Centre Management: Oversee the day-to-day operations of local community centres, including managing bookings, hirer agreements, invoicing, and payments. Ensure compliance documentation is up to date and that centres are safe, secure, and well-maintained. Resident Engagement Projects: Work closely with the Resident Engagement Manager to deliver a range of engagement and equality-focused projects. Provide advice, training, and support to residents to encourage active participation in local initiatives. Promote Inclusion and Participation: Actively encourage involvement from underrepresented groups and support the development of self-managed community centres as vibrant, inclusive community hubs. Health & Safety and Compliance: Take responsibility for the health and safety of community buildings, ensuring that maintenance issues are reported and resolved promptly. Monitor compliance with relevant policies and procedures. Partnership Working: Build and maintain strong relationships with internal teams, external agencies, voluntary groups, and residents to support community development and engagement goals. Event and Activity Coordination: Facilitate local events and services such as open days, advice sessions, and social gatherings to foster community cohesion and increase awareness of available support. Data and Performance Monitoring: Collect and manage data related to resident participation and access needs. Use this information to inform service improvements and support performance monitoring and reporting. What We're Looking For Experience working with diverse communities and in customer-facing roles. Strong communication and project management skills. Confident using IT systems including Word, Excel, and PowerPoint. Ability to work independently and as part of a team. A commitment to equality, diversity, and inclusion. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 01, 2025
Contractor
A West London local authority is seeking a dedicated and community-minded Resident Involvement Support Officer to join its Housing and Environments Directorate. This is a fantastic opportunity to help shape inclusive services and strengthen community connections. You'll play a key role in supporting resident participation, managing community centres, and delivering equality and diversity initiatives. If you're passionate about making a difference and thrive in a collaborative environment, we'd love to hear from you. Resident Involvement Support Officer Public Sector - Local Authority Temporary Role - 3 months (possible extension) Full Time - Monday to Friday, 35 hours per week 25 per hour PAYE / 32.53 per hour Umbrella Hybrid Working - Tuesdays, Wednesdays and Thursdays in office but flexibility is expected. As part of these in office days, there will be the need to visit community centres. IT Equipment Provided ASAP Start Key Responsibilities Support Vulnerable Residents: Maintain and manage the list of vulnerable tenants eligible for the gardening scheme. Ensure eligibility criteria are met, respond to enquiries and complaints, and act as the main liaison with gardening contractors to ensure high-quality service delivery. Community Centre Management: Oversee the day-to-day operations of local community centres, including managing bookings, hirer agreements, invoicing, and payments. Ensure compliance documentation is up to date and that centres are safe, secure, and well-maintained. Resident Engagement Projects: Work closely with the Resident Engagement Manager to deliver a range of engagement and equality-focused projects. Provide advice, training, and support to residents to encourage active participation in local initiatives. Promote Inclusion and Participation: Actively encourage involvement from underrepresented groups and support the development of self-managed community centres as vibrant, inclusive community hubs. Health & Safety and Compliance: Take responsibility for the health and safety of community buildings, ensuring that maintenance issues are reported and resolved promptly. Monitor compliance with relevant policies and procedures. Partnership Working: Build and maintain strong relationships with internal teams, external agencies, voluntary groups, and residents to support community development and engagement goals. Event and Activity Coordination: Facilitate local events and services such as open days, advice sessions, and social gatherings to foster community cohesion and increase awareness of available support. Data and Performance Monitoring: Collect and manage data related to resident participation and access needs. Use this information to inform service improvements and support performance monitoring and reporting. What We're Looking For Experience working with diverse communities and in customer-facing roles. Strong communication and project management skills. Confident using IT systems including Word, Excel, and PowerPoint. Ability to work independently and as part of a team. A commitment to equality, diversity, and inclusion. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We are looking for an Arrears Collection and Arrears Recovery Officer which will be based at: Civic Centre - UB8 1UW The Arrears Recovery Teams manage the most significant financial risks to successful tenancies and maximise all rental income due to the Council by ensuring that all necessary and proportional enforcement action is taken when all reasonable and appropriate interventions and support measures have been exhausted. What you will be doing: Maximising income by effectively identifying and managing arrears cases, taking early action and providing advice on income maximisation and the range of payment methods and instalment options. Engendering an ethos of 'Rent First with tenants. Identify 'at risk' tenancies and provide a more tailored person-centred approach which includes the engagement of more specialist support providers and money advice services where required. To monitor all tenants transitioning to universal credit (UC) and ensuring that regular rent payments are maintained. Deliver approaches to income recovery which ensures interventions take place at an early stage to help at-risk tenants retain a secure home while meeting the responsibilities of their tenancy agreement, across all tenure types. Complete other reasonable tasks in order to fulfil role purpose or as instructed by management. Requirements: Hold an appropriate qualification in a relevant field: NVQ, Diploma, relevant degree or experience. Full driving licence and use of a vehicle at all times. Ability and willingness to attend out of hours meetings and visits to meet the needs of residents and the service. Willingness to work a rota system covering extended business hours from 8am to 7pm Monday to Friday. Willingness to work occasional Saturday's from 9 am to 1pm. Demonstrates a sound knowledge and understanding of Housing, Landlord & Tenant legislation and welfare benefits applicable to rent collection within a social housing setting
Sep 01, 2025
Contractor
We are looking for an Arrears Collection and Arrears Recovery Officer which will be based at: Civic Centre - UB8 1UW The Arrears Recovery Teams manage the most significant financial risks to successful tenancies and maximise all rental income due to the Council by ensuring that all necessary and proportional enforcement action is taken when all reasonable and appropriate interventions and support measures have been exhausted. What you will be doing: Maximising income by effectively identifying and managing arrears cases, taking early action and providing advice on income maximisation and the range of payment methods and instalment options. Engendering an ethos of 'Rent First with tenants. Identify 'at risk' tenancies and provide a more tailored person-centred approach which includes the engagement of more specialist support providers and money advice services where required. To monitor all tenants transitioning to universal credit (UC) and ensuring that regular rent payments are maintained. Deliver approaches to income recovery which ensures interventions take place at an early stage to help at-risk tenants retain a secure home while meeting the responsibilities of their tenancy agreement, across all tenure types. Complete other reasonable tasks in order to fulfil role purpose or as instructed by management. Requirements: Hold an appropriate qualification in a relevant field: NVQ, Diploma, relevant degree or experience. Full driving licence and use of a vehicle at all times. Ability and willingness to attend out of hours meetings and visits to meet the needs of residents and the service. Willingness to work a rota system covering extended business hours from 8am to 7pm Monday to Friday. Willingness to work occasional Saturday's from 9 am to 1pm. Demonstrates a sound knowledge and understanding of Housing, Landlord & Tenant legislation and welfare benefits applicable to rent collection within a social housing setting
Description Our local government clients are recruiting a Resident Liaison Officer to provide information and support for tenants and leaseholders whose homes are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value. Your key responsibilities will include: To provide information, advice, and assistance to tenants and leaseholders while major works are being carried out on their homes. Liaise with and set the standard for contractors and their RLOs (and, where appropriate, consultants) engaging with residents. Take an active role in developing, agreeing and managing the residents' consultation plan for individual projects. Agree with contractors on the resident information packs, and format and content of updates to residents, including newsletters, using a variety of media outlets. Coordinate the temporary or permanent re-housing of residents, where necessary. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. BTEC level or demonstrable ability to operate at this level. Must have a driving licence and access to a car, as this is required for the role. Previous Resident Liaison Officer experience Essential Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Demonstrable knowledge of the Section 20 consultation processes. Relevant experience of working in a partnership/multiagency setting and multi-disciplinary team. A general understanding of housing legislation and resident participation issues. General knowledge of statutory responsibility to leaseholders regarding consultation on major works. Experience in delivering successful consultation programmes. Experience in speaking clearly and concisely in front of audiences and to a vast number of stakeholders. Ability to effectively interview customers through active listening and negotiating skills. Experience working largely autonomously to manage own workload and prioritise tasks both on-site and in the office. Experience working with customers and championing their views and feedback. Ability to communicate clearly and concisely, orally and in writing, with a wide range of people, including Councillors, contractors and other agencies. Demonstrate the ability to be solution-focused, taking responsibility and taking action to promote excellent customer service, with a 'Can Do' attitude. Demonstrate the ability to work as a team towards common goals, creating a sense of team spirit. Highly self-motivated with the ability to plan work effectively without high levels of supervision. Ability to work 'on the go' using mobile technology. Ability to facilitate online customer engagement activities. Problem solving and decision making - ability to deal with potentially complex situations within a busy workload, mitigate risks to the customer and organisation, and achieve positive outcomes. Flexible approach with the ability to respond effectively to changing circumstances. Essential Compliance Requirements 3 Years References Standard DBS a driving licence and access to a car, as this is necessary for the role. A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Sep 01, 2025
Contractor
Description Our local government clients are recruiting a Resident Liaison Officer to provide information and support for tenants and leaseholders whose homes are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value. Your key responsibilities will include: To provide information, advice, and assistance to tenants and leaseholders while major works are being carried out on their homes. Liaise with and set the standard for contractors and their RLOs (and, where appropriate, consultants) engaging with residents. Take an active role in developing, agreeing and managing the residents' consultation plan for individual projects. Agree with contractors on the resident information packs, and format and content of updates to residents, including newsletters, using a variety of media outlets. Coordinate the temporary or permanent re-housing of residents, where necessary. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. BTEC level or demonstrable ability to operate at this level. Must have a driving licence and access to a car, as this is required for the role. Previous Resident Liaison Officer experience Essential Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Demonstrable knowledge of the Section 20 consultation processes. Relevant experience of working in a partnership/multiagency setting and multi-disciplinary team. A general understanding of housing legislation and resident participation issues. General knowledge of statutory responsibility to leaseholders regarding consultation on major works. Experience in delivering successful consultation programmes. Experience in speaking clearly and concisely in front of audiences and to a vast number of stakeholders. Ability to effectively interview customers through active listening and negotiating skills. Experience working largely autonomously to manage own workload and prioritise tasks both on-site and in the office. Experience working with customers and championing their views and feedback. Ability to communicate clearly and concisely, orally and in writing, with a wide range of people, including Councillors, contractors and other agencies. Demonstrate the ability to be solution-focused, taking responsibility and taking action to promote excellent customer service, with a 'Can Do' attitude. Demonstrate the ability to work as a team towards common goals, creating a sense of team spirit. Highly self-motivated with the ability to plan work effectively without high levels of supervision. Ability to work 'on the go' using mobile technology. Ability to facilitate online customer engagement activities. Problem solving and decision making - ability to deal with potentially complex situations within a busy workload, mitigate risks to the customer and organisation, and achieve positive outcomes. Flexible approach with the ability to respond effectively to changing circumstances. Essential Compliance Requirements 3 Years References Standard DBS a driving licence and access to a car, as this is necessary for the role. A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Housing Support Officer Location: Grimsby / Lincolnshire Salary: 13.50 per hour (approx. 26,000 per year) Hours: 37.5 hours per week - full time Contract Type: Temporary (approx. 3 months with possible extension) Are you passionate about supporting vulnerable individuals to live independently and thrive within their community? We are seeking a committed and compassionate Housing Support Officer to join our team and play a key role in empowering individuals to sustain their tenancies and lead fulfilling lives across the Grimsby area. You'll support tenants to transition to the next stage of their lives. What will you do? Deliver high-quality, person-centred support to a caseload of vulnerable tenants, promoting independence and personal growth. Carry out detailed assessments for incoming referrals, ensuring appropriate information is gathered and shared. Develop, implement, and regularly review individualised support and risk management plans. Maintain regular contact with tenants, conducting weekly visits at a minimum, with increased support during settling-in periods. Provide advice, guidance, and strategies to help tenants understand and manage their responsibilities. Work closely with other professionals and services to ensure a holistic, coordinated approach to support. Promote positive behaviours and community integration, encouraging tenants to be good neighbours and active community members. Ensure accurate and timely record-keeping of all tenant interactions and activities using internal systems. Conduct regular Health & Safety checks and property inspections, reporting maintenance issues to ensure high standards of accommodation. What do we need? Experience in housing support, social care, or a related field (desirable but not essential if you have transferable skills). Excellent interpersonal and communication skills with a strong ability to engage individuals from diverse backgrounds. A proactive and empathetic approach to problem-solving and tenant engagement. Ability to work independently, manage a varied caseload, and maintain accurate records. Knowledge of safeguarding practices and risk management procedures is desirable. Access to your own vehicle. A live DBS check on the update service. Apply now and be part of a team dedicated to supporting people to live safely, independently, and confidently in their own homes. To apply: Please get in touch with People for more information, or apply through this advert. Location: Grimsby Type: Temporary Job title: Housing Support Officer
Sep 01, 2025
Seasonal
Housing Support Officer Location: Grimsby / Lincolnshire Salary: 13.50 per hour (approx. 26,000 per year) Hours: 37.5 hours per week - full time Contract Type: Temporary (approx. 3 months with possible extension) Are you passionate about supporting vulnerable individuals to live independently and thrive within their community? We are seeking a committed and compassionate Housing Support Officer to join our team and play a key role in empowering individuals to sustain their tenancies and lead fulfilling lives across the Grimsby area. You'll support tenants to transition to the next stage of their lives. What will you do? Deliver high-quality, person-centred support to a caseload of vulnerable tenants, promoting independence and personal growth. Carry out detailed assessments for incoming referrals, ensuring appropriate information is gathered and shared. Develop, implement, and regularly review individualised support and risk management plans. Maintain regular contact with tenants, conducting weekly visits at a minimum, with increased support during settling-in periods. Provide advice, guidance, and strategies to help tenants understand and manage their responsibilities. Work closely with other professionals and services to ensure a holistic, coordinated approach to support. Promote positive behaviours and community integration, encouraging tenants to be good neighbours and active community members. Ensure accurate and timely record-keeping of all tenant interactions and activities using internal systems. Conduct regular Health & Safety checks and property inspections, reporting maintenance issues to ensure high standards of accommodation. What do we need? Experience in housing support, social care, or a related field (desirable but not essential if you have transferable skills). Excellent interpersonal and communication skills with a strong ability to engage individuals from diverse backgrounds. A proactive and empathetic approach to problem-solving and tenant engagement. Ability to work independently, manage a varied caseload, and maintain accurate records. Knowledge of safeguarding practices and risk management procedures is desirable. Access to your own vehicle. A live DBS check on the update service. Apply now and be part of a team dedicated to supporting people to live safely, independently, and confidently in their own homes. To apply: Please get in touch with People for more information, or apply through this advert. Location: Grimsby Type: Temporary Job title: Housing Support Officer
MMP Consultancy are currently seeking Disrepair Surveyor for a South London public sector housing organisation. 400 per day LTD (Inside IR35). Working between office, site and home. About the role Management of Disrepair cases from inception to completion, creating detailed reports which are usable in court if required. Undertake expert witness reports / scott schedules as required. Managing a high volume of work across a designated geographical patch. Take full control of the surveying duties, ensuring the completion of works. Autonomy on decisions which are required to ensure quality work. Manage tenant engagement and ensure high-calibre customer service along with the Disrepair Case Officer. Receives support from Solicitors within the Legal Team with the strategy on how to approach certain cases if court orders are involved. Deliver a high-quality customer-focused repairs and maintenance service to act as essential technical support to the Repairs and Operations Pre and post-condition inspections of works, with a focus on quality and cost, including but not limited to checks on asbestos management, CDM regulations and void specification brief(s). Undertake and monitor proactively the client's responsibilities for all contracts within the posts remit. Provide specialist and professional reports, write specifications, manage disrepair cases, and insurance cases, and undertake estate inspections and quality assurance inspections. Overseer the delegated Revenue and Capital budgets for the Repair and Maintenance and one-off projects. To support the Repairs & Operations Service and across Property Management to reduce compensation costs associated with legal disrepair Essential: MRICS, MCIOB or Expert Witness qualified. Extensive experience in delivering complex/disrepair service for social housing. Understanding of disrepair legislation, Including a sound knowledge of: The Landlord and Tenant Act 1985 Defective Premises Act 1972 Detailed Knowledge and understanding of pre and post-inspection processes, building pathology and repairs techniques. Detailed Knowledge of health and safety responsibilities in relation to construction and Construction Design and Management (CDM) regulations.
Sep 01, 2025
Seasonal
MMP Consultancy are currently seeking Disrepair Surveyor for a South London public sector housing organisation. 400 per day LTD (Inside IR35). Working between office, site and home. About the role Management of Disrepair cases from inception to completion, creating detailed reports which are usable in court if required. Undertake expert witness reports / scott schedules as required. Managing a high volume of work across a designated geographical patch. Take full control of the surveying duties, ensuring the completion of works. Autonomy on decisions which are required to ensure quality work. Manage tenant engagement and ensure high-calibre customer service along with the Disrepair Case Officer. Receives support from Solicitors within the Legal Team with the strategy on how to approach certain cases if court orders are involved. Deliver a high-quality customer-focused repairs and maintenance service to act as essential technical support to the Repairs and Operations Pre and post-condition inspections of works, with a focus on quality and cost, including but not limited to checks on asbestos management, CDM regulations and void specification brief(s). Undertake and monitor proactively the client's responsibilities for all contracts within the posts remit. Provide specialist and professional reports, write specifications, manage disrepair cases, and insurance cases, and undertake estate inspections and quality assurance inspections. Overseer the delegated Revenue and Capital budgets for the Repair and Maintenance and one-off projects. To support the Repairs & Operations Service and across Property Management to reduce compensation costs associated with legal disrepair Essential: MRICS, MCIOB or Expert Witness qualified. Extensive experience in delivering complex/disrepair service for social housing. Understanding of disrepair legislation, Including a sound knowledge of: The Landlord and Tenant Act 1985 Defective Premises Act 1972 Detailed Knowledge and understanding of pre and post-inspection processes, building pathology and repairs techniques. Detailed Knowledge of health and safety responsibilities in relation to construction and Construction Design and Management (CDM) regulations.
MMP Consultancy are looking for a Rehousing Support Officer on a Temp to Perm basis in South East London. Key Responsibilities: Work with internal stakeholders to achieve vacant possession of schemes by key milestone dates Work with internal stakeholders to ensure that residents eligible for rehousing are pre-allocated properties in line with the local lettings agreements Prepare business case report, as necessary to enable direct offers to be made to residents where applicable Be responsible for developing and maintaining a tenant movement tracker for each estate renewal scheme and presentation of this at key meetings to receive support and guidance from key departments Work closely with our Construction to identify homes that could be used to rehouse residents required to move from the estate renewal estates Work with leaseholders to deliver landlord offer and to achieve vacant possession dates Work with tenants who want to move off of the estates, maintaining a list of tenants providing information to them at key stages of the project Provide support for the Compulsory Purchase Orders as directed by the Senior Project Manager or Strategic Lead Sign post residents to other services that may be of assistance to them, as may arise during engagement, both internally and externally Manage complex cases Management of all void properties Produce rehousing strategies, analysing and preparing data Take part in ongoing resident engagement process on the estates undertaken by the council or through their partners
Sep 01, 2025
Seasonal
MMP Consultancy are looking for a Rehousing Support Officer on a Temp to Perm basis in South East London. Key Responsibilities: Work with internal stakeholders to achieve vacant possession of schemes by key milestone dates Work with internal stakeholders to ensure that residents eligible for rehousing are pre-allocated properties in line with the local lettings agreements Prepare business case report, as necessary to enable direct offers to be made to residents where applicable Be responsible for developing and maintaining a tenant movement tracker for each estate renewal scheme and presentation of this at key meetings to receive support and guidance from key departments Work closely with our Construction to identify homes that could be used to rehouse residents required to move from the estate renewal estates Work with leaseholders to deliver landlord offer and to achieve vacant possession dates Work with tenants who want to move off of the estates, maintaining a list of tenants providing information to them at key stages of the project Provide support for the Compulsory Purchase Orders as directed by the Senior Project Manager or Strategic Lead Sign post residents to other services that may be of assistance to them, as may arise during engagement, both internally and externally Manage complex cases Management of all void properties Produce rehousing strategies, analysing and preparing data Take part in ongoing resident engagement process on the estates undertaken by the council or through their partners
Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office
Sep 01, 2025
Seasonal
Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office
