Systems Support Technician Location: Brentwood, Essex Salary: 27,500 Working Hours: Monday - Friday 9.00am - 5.00pm Benefits: 25 days holiday + Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years' service and EAP service (free counselling and guidance for employees) You must be a car driver with access to your own vehicle as occasional travel to other sites may be required We are seeking a proactive and technically skilled Systems Support Technician to join our client's team on a permanent basis. This role is essential in providing 1st and 2nd line IT support across a range of devices and systems, ensuring seamless operation and user satisfaction. Key Responsibilities Install, configure, and maintain Windows 10 and Windows 11 desktop environments. Provide 1st and 2nd line support via the IT Service Desk. Support users in both physical and virtualised (VMWare) environments. Configure and install hardware and software for desktop and mobile devices. Ensure communication systems operate efficiently and resolve incidents promptly. Administer user accounts in Active Directory and Exchange, managing permissions and access to confidential data. Provide remote support and travel between locations when required. Support enterprise messaging systems (Microsoft Exchange) and unified communications (Mitel). Perform additional tasks as required by departmental and business needs. What We're Looking For Experience in IT support, particularly with Windows environments. Familiarity with virtualisation technologies (e.g., VMWare). Strong understanding of Active Directory and Exchange administration. Excellent problem-solving and communication skills. Willingness to travel and support remote offices. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sep 03, 2025
Full time
Systems Support Technician Location: Brentwood, Essex Salary: 27,500 Working Hours: Monday - Friday 9.00am - 5.00pm Benefits: 25 days holiday + Bank Holidays, company pension, private medical insurance, life assurance scheme, additional payment and long service days after 5 years' service and EAP service (free counselling and guidance for employees) You must be a car driver with access to your own vehicle as occasional travel to other sites may be required We are seeking a proactive and technically skilled Systems Support Technician to join our client's team on a permanent basis. This role is essential in providing 1st and 2nd line IT support across a range of devices and systems, ensuring seamless operation and user satisfaction. Key Responsibilities Install, configure, and maintain Windows 10 and Windows 11 desktop environments. Provide 1st and 2nd line support via the IT Service Desk. Support users in both physical and virtualised (VMWare) environments. Configure and install hardware and software for desktop and mobile devices. Ensure communication systems operate efficiently and resolve incidents promptly. Administer user accounts in Active Directory and Exchange, managing permissions and access to confidential data. Provide remote support and travel between locations when required. Support enterprise messaging systems (Microsoft Exchange) and unified communications (Mitel). Perform additional tasks as required by departmental and business needs. What We're Looking For Experience in IT support, particularly with Windows environments. Familiarity with virtualisation technologies (e.g., VMWare). Strong understanding of Active Directory and Exchange administration. Excellent problem-solving and communication skills. Willingness to travel and support remote offices. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We are looking for an IT Administrator to work a legal claims client in Rawtenstall The role is Hybrid working 3 days in office and 2 WFH Job Role IT Administrator Reports To: Technical Director We are seeking a proactive, highly skilled IT Administrator to join our growing technology team during a pivotal stage of company growth. You will be responsible for ensuring the stability, security, and scalability of our IT infrastructure, especially in light of an upcoming full office relocation and network rebuild. You will collaborate with our 1st line support technician and external vendors, taking the technical lead on networking, security, cloud service integration, and hardware procurement. This is an exciting opportunity to design and implement systems with the future in mind for a rapidly growing company (2+ new staff per week). Key Responsibilities: Lead IT infrastructure setup at new office location: networking (LAN/WAN), WiFi access points, structured cabling, patching, VLANs, switches, firewalls, printers, CCTV, power redundancies, and ISP configuration. Manage cloud environments (currently Google Workspace) and lead the transition planning toward Microsoft Active Directory (Azure AD / Entra ID), as appropriate. Oversee endpoint management across macOS and Windows environments (using MDM tools like Jamf, Intune, etc.). Procure, configure, and maintain hardware (laptops, servers, networking gear). Implement IT policies, device encryption, backups, and cybersecurity best practices. Administer users, groups, access control, and device enrolment. Maintain asset inventory, licenses, and documentation. Monitor and resolve escalated issues from the 1st Line Support Technician. Participate in long-term planning for disaster recovery, redundancy, and scalability. Liaise with external service providers and vendors. Provide onboarding/offboarding technical support and training. Key Skills & Experience: 4+ years in IT Administrator, Systems Engineer, or Infrastructure roles. Proven experience with LAN/WAN design, WiFi setup, VLANs, patching, UPS, etc. Google Workspace administration and transition knowledge to Microsoft environments (e.g., AD/Azure AD). Experience with MDM/endpoint management across Windows and macOS. Basic scripting and automation (PowerShell, Bash). Familiarity with cloud-first environments and SaaS platforms. Security awareness: MFA, SSO, password policies, backups, zero-trust principles. Excellent documentation, planning, and communication skills. Preferred Qualifications: Microsoft certifications (e.g., AZ-104, MD-102, SC-300) Networking certifications (e.g., CompTIA Network+, Cisco CCNA) Previous experience in relocation or office fit-outs Experience supporting rapid company scale-up
Sep 03, 2025
Full time
We are looking for an IT Administrator to work a legal claims client in Rawtenstall The role is Hybrid working 3 days in office and 2 WFH Job Role IT Administrator Reports To: Technical Director We are seeking a proactive, highly skilled IT Administrator to join our growing technology team during a pivotal stage of company growth. You will be responsible for ensuring the stability, security, and scalability of our IT infrastructure, especially in light of an upcoming full office relocation and network rebuild. You will collaborate with our 1st line support technician and external vendors, taking the technical lead on networking, security, cloud service integration, and hardware procurement. This is an exciting opportunity to design and implement systems with the future in mind for a rapidly growing company (2+ new staff per week). Key Responsibilities: Lead IT infrastructure setup at new office location: networking (LAN/WAN), WiFi access points, structured cabling, patching, VLANs, switches, firewalls, printers, CCTV, power redundancies, and ISP configuration. Manage cloud environments (currently Google Workspace) and lead the transition planning toward Microsoft Active Directory (Azure AD / Entra ID), as appropriate. Oversee endpoint management across macOS and Windows environments (using MDM tools like Jamf, Intune, etc.). Procure, configure, and maintain hardware (laptops, servers, networking gear). Implement IT policies, device encryption, backups, and cybersecurity best practices. Administer users, groups, access control, and device enrolment. Maintain asset inventory, licenses, and documentation. Monitor and resolve escalated issues from the 1st Line Support Technician. Participate in long-term planning for disaster recovery, redundancy, and scalability. Liaise with external service providers and vendors. Provide onboarding/offboarding technical support and training. Key Skills & Experience: 4+ years in IT Administrator, Systems Engineer, or Infrastructure roles. Proven experience with LAN/WAN design, WiFi setup, VLANs, patching, UPS, etc. Google Workspace administration and transition knowledge to Microsoft environments (e.g., AD/Azure AD). Experience with MDM/endpoint management across Windows and macOS. Basic scripting and automation (PowerShell, Bash). Familiarity with cloud-first environments and SaaS platforms. Security awareness: MFA, SSO, password policies, backups, zero-trust principles. Excellent documentation, planning, and communication skills. Preferred Qualifications: Microsoft certifications (e.g., AZ-104, MD-102, SC-300) Networking certifications (e.g., CompTIA Network+, Cisco CCNA) Previous experience in relocation or office fit-outs Experience supporting rapid company scale-up
Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Sep 02, 2025
Full time
Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
1st Line Support Technician Location: Luton Type: Full-time Permanent Salary: Negotiable Start Date: ASAP Are you passionate about technology and love helping people solve problems? We're looking for a friendly and motivated 1st Line Support Technician to be the first point of contact for IT queries within our organisation. About the Role: As a 1st Line Support Technician, you ll provide front-line technical support to end-users across the business. You ll be troubleshooting hardware and software issues, escalating complex problems, and ensuring smooth day-to-day IT operations. Key Responsibilities: Respond to incoming IT support tickets via phone, email, and service desk system Diagnose and resolve basic hardware, software, and network issues Escalate unresolved issues to 2nd/3rd line support as needed Set up and configure new user accounts and devices Maintain accurate documentation of issues and solutions Deliver excellent customer service and communicate clearly with non-technical users Requirements: Previous experience in a 1st line support or helpdesk role (essential) Basic understanding of Windows OS, Microsoft Office, and network fundamentals Strong problem-solving skills and attention to detail Excellent communication and interpersonal skills A genuine interest in IT and willingness to learn Due to the very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) wishes you the best of luck in your job search. Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Sep 02, 2025
Full time
1st Line Support Technician Location: Luton Type: Full-time Permanent Salary: Negotiable Start Date: ASAP Are you passionate about technology and love helping people solve problems? We're looking for a friendly and motivated 1st Line Support Technician to be the first point of contact for IT queries within our organisation. About the Role: As a 1st Line Support Technician, you ll provide front-line technical support to end-users across the business. You ll be troubleshooting hardware and software issues, escalating complex problems, and ensuring smooth day-to-day IT operations. Key Responsibilities: Respond to incoming IT support tickets via phone, email, and service desk system Diagnose and resolve basic hardware, software, and network issues Escalate unresolved issues to 2nd/3rd line support as needed Set up and configure new user accounts and devices Maintain accurate documentation of issues and solutions Deliver excellent customer service and communicate clearly with non-technical users Requirements: Previous experience in a 1st line support or helpdesk role (essential) Basic understanding of Windows OS, Microsoft Office, and network fundamentals Strong problem-solving skills and attention to detail Excellent communication and interpersonal skills A genuine interest in IT and willingness to learn Due to the very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) wishes you the best of luck in your job search. Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
THIS IS AN OFFICE-BASED ROLE - NO HYBRID/REMOTE OPTIONS. YOU MUST BE ABLE TO COMMUTE TO SOUTHAMPTON DAILY. THE COMPANY DOES NOT OFFER SPONSORSHIP Our client is a leading Financial Services brokerage based in Southampton. Due to expansion, they are looking to recruit an IT Support Technician to join their office-based team. This is a dynamic role within a growing organisation that actively invests in its IT infrastructure and people. You'll have the opportunity to deepen your technical skills, take ownership of project tasks, and influence the development of a unified IT environment across a group of businesses MAIN RESPONSIBILITY To provide responsive and effective 1st and 2nd line technical support across the business, both remotely and on-site, ensuring minimal disruption to users and efficient resolution of technical issues. This role supports both BAU (business-as-usual) IT operations and contributes significantly to key IT projects, particularly around systems standardisation and Microsoft 365 migration. Key accountabilities: User Support Provide 1st and 2nd line technical support via phone, email, Teams, and in person. Troubleshoot and resolve hardware, software, and network-related issues. Log and manage tickets using the company's service desk system. Deliver both remote and on-site support for office and remote users. Prioritise and escalate incidents in line with business impact and SLAs. Routine IT Operations Monitor core IT systems including servers, backups, and network services. Conduct regular access reviews, inventory checks, and routine maintenance. Manage Active Directory accounts (creation, modification, removal). Configure and deploy workstations, ensuring standardised setup and smooth onboarding. Support secure disposal and recycling of IT equipment. Project Delivery Participate actively in IT projects, including system migrations and infrastructure upgrades. Support the business-wide Microsoft 365 tenant consolidation project. Collaborate with colleagues and stakeholders to meet project objectives. Maintain thorough project documentation and status updates. Key Knowledge, Skills, Experience required: Essential: Proven experience in a 1st/2nd line support role within a service desk environment. Strong working knowledge of Microsoft Office 365 (SharePoint, OneDrive, Teams). Proficiency in Microsoft Windows and Office troubleshooting and support. Experience with Microsoft Active Directory and user account management. Understanding of basic networking concepts (DNS, DHCP, VPNs). Familiarity with Azure virtual services and consumption monitoring. Awareness of cyber security principles and ability to respond to incidents. Hands-on experience with hardware/software installation and configuration. Strong communication and diagnostic skills. Ability to manage IT asset inventory and maintain accurate records. Desirable Exposure to Microsoft Server environments. Experience supporting hybrid working environments. Knowledge of Zoom and other unified communication tools. Salary 25-28k, Mon - Fri 9am - 5.30pm hours Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV, please assume your application has been unsuccessful on this occasion. Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector. Job Type: Full-time
Sep 02, 2025
Full time
THIS IS AN OFFICE-BASED ROLE - NO HYBRID/REMOTE OPTIONS. YOU MUST BE ABLE TO COMMUTE TO SOUTHAMPTON DAILY. THE COMPANY DOES NOT OFFER SPONSORSHIP Our client is a leading Financial Services brokerage based in Southampton. Due to expansion, they are looking to recruit an IT Support Technician to join their office-based team. This is a dynamic role within a growing organisation that actively invests in its IT infrastructure and people. You'll have the opportunity to deepen your technical skills, take ownership of project tasks, and influence the development of a unified IT environment across a group of businesses MAIN RESPONSIBILITY To provide responsive and effective 1st and 2nd line technical support across the business, both remotely and on-site, ensuring minimal disruption to users and efficient resolution of technical issues. This role supports both BAU (business-as-usual) IT operations and contributes significantly to key IT projects, particularly around systems standardisation and Microsoft 365 migration. Key accountabilities: User Support Provide 1st and 2nd line technical support via phone, email, Teams, and in person. Troubleshoot and resolve hardware, software, and network-related issues. Log and manage tickets using the company's service desk system. Deliver both remote and on-site support for office and remote users. Prioritise and escalate incidents in line with business impact and SLAs. Routine IT Operations Monitor core IT systems including servers, backups, and network services. Conduct regular access reviews, inventory checks, and routine maintenance. Manage Active Directory accounts (creation, modification, removal). Configure and deploy workstations, ensuring standardised setup and smooth onboarding. Support secure disposal and recycling of IT equipment. Project Delivery Participate actively in IT projects, including system migrations and infrastructure upgrades. Support the business-wide Microsoft 365 tenant consolidation project. Collaborate with colleagues and stakeholders to meet project objectives. Maintain thorough project documentation and status updates. Key Knowledge, Skills, Experience required: Essential: Proven experience in a 1st/2nd line support role within a service desk environment. Strong working knowledge of Microsoft Office 365 (SharePoint, OneDrive, Teams). Proficiency in Microsoft Windows and Office troubleshooting and support. Experience with Microsoft Active Directory and user account management. Understanding of basic networking concepts (DNS, DHCP, VPNs). Familiarity with Azure virtual services and consumption monitoring. Awareness of cyber security principles and ability to respond to incidents. Hands-on experience with hardware/software installation and configuration. Strong communication and diagnostic skills. Ability to manage IT asset inventory and maintain accurate records. Desirable Exposure to Microsoft Server environments. Experience supporting hybrid working environments. Knowledge of Zoom and other unified communication tools. Salary 25-28k, Mon - Fri 9am - 5.30pm hours Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV, please assume your application has been unsuccessful on this occasion. Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector. Job Type: Full-time
Elevate Technology Group Ltd
Nottingham, Nottinghamshire
Job Title: IT Support Technician Location: Nottingham, Nottinghamshire Salary: £25,000 - £30,000 Benefits: 32 Days Holiday, Private Healthcare, Company Bonus, Private Pension Scheme We're working with a long-standing retail and logistics business based in Nottingham, looking to add an IT Support Technician to their growing internal IT team. You'll be hands-on across devices, infrastructure, cloud platforms and user support, supporting day-to-day operations and contributing to ongoing IT improvement work. Key Responsibilities: - Provide 1st and early 2nd Line support across hardware, software, network, and user issues- Support Windows environments (10/11) and Active Directory (user/admin tasks)- Troubleshoot issues across desktop, laptop, printers, mobile devices and peripheral tech- Assist with Microsoft 365 admin (Outlook, Teams, SharePoint, OneDrive)- Support user onboarding/offboarding, account permissions, password resets, device setup- Help with the roll-out of new hardware and software across multiple sites- Work closely with the wider IT team on tickets, escalations, and mini-projects Technical Environment Includes: - Windows 10/11, Microsoft 365, SharePoint, Teams- Active Directory, Group Policy, basic PowerShell- Networking fundamentals (TCP/IP, DNS, DHCP)- Printer management, AV software, remote support tools- ERP and reporting systems (training provided) This is a great role for someone looking to build their career in IT support within a stable, well-invested business. You'll be supported by experienced team members, with clear progression routes on offer into management or project based work. Key Words: IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk, Desktop Support, Microsoft 365, Windows 10/11, Active Directory, Networking, IT Jobs Nottingham, Internal IT Support, Junior Infrastructure Support
Sep 01, 2025
Full time
Job Title: IT Support Technician Location: Nottingham, Nottinghamshire Salary: £25,000 - £30,000 Benefits: 32 Days Holiday, Private Healthcare, Company Bonus, Private Pension Scheme We're working with a long-standing retail and logistics business based in Nottingham, looking to add an IT Support Technician to their growing internal IT team. You'll be hands-on across devices, infrastructure, cloud platforms and user support, supporting day-to-day operations and contributing to ongoing IT improvement work. Key Responsibilities: - Provide 1st and early 2nd Line support across hardware, software, network, and user issues- Support Windows environments (10/11) and Active Directory (user/admin tasks)- Troubleshoot issues across desktop, laptop, printers, mobile devices and peripheral tech- Assist with Microsoft 365 admin (Outlook, Teams, SharePoint, OneDrive)- Support user onboarding/offboarding, account permissions, password resets, device setup- Help with the roll-out of new hardware and software across multiple sites- Work closely with the wider IT team on tickets, escalations, and mini-projects Technical Environment Includes: - Windows 10/11, Microsoft 365, SharePoint, Teams- Active Directory, Group Policy, basic PowerShell- Networking fundamentals (TCP/IP, DNS, DHCP)- Printer management, AV software, remote support tools- ERP and reporting systems (training provided) This is a great role for someone looking to build their career in IT support within a stable, well-invested business. You'll be supported by experienced team members, with clear progression routes on offer into management or project based work. Key Words: IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk, Desktop Support, Microsoft 365, Windows 10/11, Active Directory, Networking, IT Jobs Nottingham, Internal IT Support, Junior Infrastructure Support
We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire. MFK Recruitment has successfully recruited 40 IT professionals for this well-established company in the past 5 years, 30 are still with the company too! Extremely ambitious company and they're very interested in having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician - main responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure• To ensure service level agreement standards are met• To promptly complete any admin paperwork and documentation• Keep accurate records of all site information using IT Service Management tools• Promote best practices and adhere to change control process• Accurately plan and organise a working week• Review scorecard weekly with Team Lead 1st Line IT Support Technician - skills & experience: • Experience in using Windows Server/Active Directory• Experience in using Office 365 Admin• Exposure to Cloud support (desirable)• Experience working with SLA's• Experience in Timekeeping and Administration Some highlights of working with my client: • Personalised training platform• Skills assessment and personalised progression plans• Microsoft Gold Partner and Google Partner• Microsoft and Google training courses, accreditations and exams• One-to-One training• Company healthcare available• Monthly performance-related incentives - including additional holiday days and vouchers• Social & team building activities
Sep 01, 2025
Full time
We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire. MFK Recruitment has successfully recruited 40 IT professionals for this well-established company in the past 5 years, 30 are still with the company too! Extremely ambitious company and they're very interested in having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician - main responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure• To ensure service level agreement standards are met• To promptly complete any admin paperwork and documentation• Keep accurate records of all site information using IT Service Management tools• Promote best practices and adhere to change control process• Accurately plan and organise a working week• Review scorecard weekly with Team Lead 1st Line IT Support Technician - skills & experience: • Experience in using Windows Server/Active Directory• Experience in using Office 365 Admin• Exposure to Cloud support (desirable)• Experience working with SLA's• Experience in Timekeeping and Administration Some highlights of working with my client: • Personalised training platform• Skills assessment and personalised progression plans• Microsoft Gold Partner and Google Partner• Microsoft and Google training courses, accreditations and exams• One-to-One training• Company healthcare available• Monthly performance-related incentives - including additional holiday days and vouchers• Social & team building activities
Job Title: IT Support Technician Location: Belper, Derbyshire Salary: £25,000 - £30,000 PLUS 25 Days Holiday (+BH), Private Healthcare, Private Pension, Company Bonus and more! Position Overview: We are looking for an enthusiastic IT Support Technician to join a renowned, global Construction Company based in Belper, Derbyshire. This is a fantastic opportunity for someone with a solid foundation in IT support who is looking to grow their career in a supportive and dynamic environment. You'll be providing day-to-day IT support across the business, assisting with hardware and software troubleshooting, and getting involved in system upgrades and rollouts. Key Responsibilities: • Provide 1st and 2nd line support to internal users across multiple sites• Troubleshoot and resolve hardware, software, and network issues• Set up and configure new user accounts and devices• Assist with system upgrades and project rollouts• Maintain accurate records using the IT ticketing system• Escalate complex issues to the infrastructure team as needed• Support the IT team in ensuring secure and efficient operations Technical Skillset: • Windows 10/11, Microsoft Office 365 Suite• Active Directory - password resets, user management• Basic networking - DNS, DHCP, TCP/IP• Office 365 - Teams, Exchange, SharePoint• Printer and peripheral support• Experience with remote support tools• Any exposure to Intune or Azure is a bonus If you're an IT professional with a hands-on approach and a desire to learn and grow in a busy, professional environment, we encourage you to apply! Join a global business where your contribution matters and your career can move forward.
Sep 01, 2025
Full time
Job Title: IT Support Technician Location: Belper, Derbyshire Salary: £25,000 - £30,000 PLUS 25 Days Holiday (+BH), Private Healthcare, Private Pension, Company Bonus and more! Position Overview: We are looking for an enthusiastic IT Support Technician to join a renowned, global Construction Company based in Belper, Derbyshire. This is a fantastic opportunity for someone with a solid foundation in IT support who is looking to grow their career in a supportive and dynamic environment. You'll be providing day-to-day IT support across the business, assisting with hardware and software troubleshooting, and getting involved in system upgrades and rollouts. Key Responsibilities: • Provide 1st and 2nd line support to internal users across multiple sites• Troubleshoot and resolve hardware, software, and network issues• Set up and configure new user accounts and devices• Assist with system upgrades and project rollouts• Maintain accurate records using the IT ticketing system• Escalate complex issues to the infrastructure team as needed• Support the IT team in ensuring secure and efficient operations Technical Skillset: • Windows 10/11, Microsoft Office 365 Suite• Active Directory - password resets, user management• Basic networking - DNS, DHCP, TCP/IP• Office 365 - Teams, Exchange, SharePoint• Printer and peripheral support• Experience with remote support tools• Any exposure to Intune or Azure is a bonus If you're an IT professional with a hands-on approach and a desire to learn and grow in a busy, professional environment, we encourage you to apply! Join a global business where your contribution matters and your career can move forward.
Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Overview Vivo Talent are on the lookout for a Support Desk Technician to join a fast-growing SaaS company that's shaking up their market. If you're proactive, tech-savvy and want to grow, - this could be the role for you. You'll be the go-to person for managing the Zendesk support desk, owning tickets from start to finish. But this isn't just about fixing issues - it's about spotting opportunities to improve, tweaking processes and configuring systems to stop problems before they even happen. Day-to-Day Managing support tickets to ensure timely responses and resolutions. Being the first point of contact for clients raising support requests. Resolve system configuration issues and escalate complex issues where necessary. Collaborate with other teams to feedback common issues that impact platform performance. About You Previous experience in a technical support or helpdesk role Familiarity with ticketing tools (Zendesk desirable) Strong communicator with technical and non-technical users. Understanding of technical configuration If this role is of interest then please get in touch with a CV or any questions you may have. Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa
Sep 01, 2025
Full time
Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Overview Vivo Talent are on the lookout for a Support Desk Technician to join a fast-growing SaaS company that's shaking up their market. If you're proactive, tech-savvy and want to grow, - this could be the role for you. You'll be the go-to person for managing the Zendesk support desk, owning tickets from start to finish. But this isn't just about fixing issues - it's about spotting opportunities to improve, tweaking processes and configuring systems to stop problems before they even happen. Day-to-Day Managing support tickets to ensure timely responses and resolutions. Being the first point of contact for clients raising support requests. Resolve system configuration issues and escalate complex issues where necessary. Collaborate with other teams to feedback common issues that impact platform performance. About You Previous experience in a technical support or helpdesk role Familiarity with ticketing tools (Zendesk desirable) Strong communicator with technical and non-technical users. Understanding of technical configuration If this role is of interest then please get in touch with a CV or any questions you may have. Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa
Job Title: First Line Support Analyst Location: Leicester (Hybrid after probation) Salary: 24,000 Overview: A leading organisation is currently seeking a motivated and customer focused First Line Service Desk Analyst to join its dynamic IT support team. As a First Line Service Desk Analyst, you'll serve as the first point of contact for IT support queries, assisting users across the organisation. You'll be responsible for logging, troubleshooting, and resolving incidents and service requests via multiple communication channels, all while maintaining outstanding customer service standards. Key Responsibilities: Provide first-level IT support for hardware, software, mobile devices, and other technical equipment. Log and resolve incidents, problems, and service requests both remotely and in- person. Accurately document issues to ensure smooth escalation and resolution by other support teams. Monitor and manage tickets in line with agreed Service Level Agreements (SLAs). Support onboarding processes for new team members, ensuring appropriate account and system access. Follow defined support procedures and processes as trained. Maintain a strong customer service ethic in all user interactions. Contribute to team knowledge sharing and continuous improvement initiatives. Participate in ad hoc IT projects as required. Ideal Candidate Profile: Previous experience in an IT support or service desk role (preferred but not essential). A strong passion for delivering excellent customer service. Excellent written and verbal communication skills. Ability to manage and prioritise workload effectively in a busy environment. Proactive, solution-oriented mindset with a willingness to learn. Familiarity with ITIL frameworks is advantageous but not required. Why Apply? This role is ideal for candidates looking to start or further their career in IT support within a supportive team environment, offering opportunities to develop technical skills and progress professionally. Interested? If you're ready to take the next step in your IT support career, apply now to learn more about this opportunity.
Sep 01, 2025
Full time
Job Title: First Line Support Analyst Location: Leicester (Hybrid after probation) Salary: 24,000 Overview: A leading organisation is currently seeking a motivated and customer focused First Line Service Desk Analyst to join its dynamic IT support team. As a First Line Service Desk Analyst, you'll serve as the first point of contact for IT support queries, assisting users across the organisation. You'll be responsible for logging, troubleshooting, and resolving incidents and service requests via multiple communication channels, all while maintaining outstanding customer service standards. Key Responsibilities: Provide first-level IT support for hardware, software, mobile devices, and other technical equipment. Log and resolve incidents, problems, and service requests both remotely and in- person. Accurately document issues to ensure smooth escalation and resolution by other support teams. Monitor and manage tickets in line with agreed Service Level Agreements (SLAs). Support onboarding processes for new team members, ensuring appropriate account and system access. Follow defined support procedures and processes as trained. Maintain a strong customer service ethic in all user interactions. Contribute to team knowledge sharing and continuous improvement initiatives. Participate in ad hoc IT projects as required. Ideal Candidate Profile: Previous experience in an IT support or service desk role (preferred but not essential). A strong passion for delivering excellent customer service. Excellent written and verbal communication skills. Ability to manage and prioritise workload effectively in a busy environment. Proactive, solution-oriented mindset with a willingness to learn. Familiarity with ITIL frameworks is advantageous but not required. Why Apply? This role is ideal for candidates looking to start or further their career in IT support within a supportive team environment, offering opportunities to develop technical skills and progress professionally. Interested? If you're ready to take the next step in your IT support career, apply now to learn more about this opportunity.
Kickstart Your IT Career with a Thriving Managed Service Provider! Do you have the passion, energy, and drive to excel in IT support? If you're ready to take the first big step in your IT career, this is your chance! Our client, a fast-growing Managed Service Provider in Redhill, is expanding their team. They manage over 400+ business IT systems , delivering cutting-edge technology and first-class support. Now, they're looking for a tech-savvy, ambitious, and customer-focused 1st Line Support Technician to join their ranks! The Role As the first point of contact for customers, you'll be the bridge between users and the technical team-solving problems, providing exceptional support, and ensuring seamless IT operations. Your role is crucial in keeping businesses running smoothly while growing your own expertise in the IT sector. Job Title: 1st Line Support Technician Salary: £27,000 - £30,000 Location: Redhill ( own transport required due to location ) Perks & Benefits: 22 days annual leave (increasing to 25) Performance-based bonus Company laptop Ongoing training & development Regular team social events What You'll Do Be the friendly and knowledgeable first point of contact for customers Log, manage, and resolve service requests using an IT Service Management tool Develop customer guides, knowledge bases, and internal processes Gain hands-on experience with Windows, Office 365, networking, virtualization, software updates, and backup solutions What We're Looking For ? MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support although our client will consider fresh, dynamic and career driven individuals with technical understanding/academic qualifications? People Skills: You love helping others and value customer interaction? Clear Communicator: Confident in explaining technical solutions in a friendly way? Adaptable & Flexible: Willing to work occasional (paid) overtime as needed? Organised & Detail-Oriented: Able to juggle multiple tasks efficiently? Tech Enthusiast: Curious about IT and eager to learn in a fast-paced environment Ready to Take Your IT Career to the Next Level? If this sounds like the perfect opportunity for you, apply now and start your journey with a company that truly values its team! For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Sep 01, 2025
Full time
Kickstart Your IT Career with a Thriving Managed Service Provider! Do you have the passion, energy, and drive to excel in IT support? If you're ready to take the first big step in your IT career, this is your chance! Our client, a fast-growing Managed Service Provider in Redhill, is expanding their team. They manage over 400+ business IT systems , delivering cutting-edge technology and first-class support. Now, they're looking for a tech-savvy, ambitious, and customer-focused 1st Line Support Technician to join their ranks! The Role As the first point of contact for customers, you'll be the bridge between users and the technical team-solving problems, providing exceptional support, and ensuring seamless IT operations. Your role is crucial in keeping businesses running smoothly while growing your own expertise in the IT sector. Job Title: 1st Line Support Technician Salary: £27,000 - £30,000 Location: Redhill ( own transport required due to location ) Perks & Benefits: 22 days annual leave (increasing to 25) Performance-based bonus Company laptop Ongoing training & development Regular team social events What You'll Do Be the friendly and knowledgeable first point of contact for customers Log, manage, and resolve service requests using an IT Service Management tool Develop customer guides, knowledge bases, and internal processes Gain hands-on experience with Windows, Office 365, networking, virtualization, software updates, and backup solutions What We're Looking For ? MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support although our client will consider fresh, dynamic and career driven individuals with technical understanding/academic qualifications? People Skills: You love helping others and value customer interaction? Clear Communicator: Confident in explaining technical solutions in a friendly way? Adaptable & Flexible: Willing to work occasional (paid) overtime as needed? Organised & Detail-Oriented: Able to juggle multiple tasks efficiently? Tech Enthusiast: Curious about IT and eager to learn in a fast-paced environment Ready to Take Your IT Career to the Next Level? If this sounds like the perfect opportunity for you, apply now and start your journey with a company that truly values its team! For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
I am currently assisting a client near Bedworth with a Contract vacancy to assist the current team with a backlog of tickets and also offer desktop support. The vacancy is primarily due to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role encompasses a range of 1st/2nd line services including first point of customer contact and ongoing service management through lifecycle to closure. The Desktop Support Engineer's role is expected to provide a customer sensitive and responsive service whilst adopting a systematic, disciplined and analytical approach to handling faults and service requests. Key Duties/Responsibilities - A minimum of one year's recent experience working in a technical help desk or IT service desk, or first line support role. - Windows 10 & 11 Support and Management - Administration of MS Office 365, MS Exchange, MS SharePoint - Active Directory Management i.e. User and computer management - Ability to troubleshoot and resolve issues involving 3rd party software in a timely manner - Laptop / Desktop hardware support and repair - Mobile phone configuration and support - iOS and Android - Basic Networking support including structured cabling patching This will be a 1month rolling contract, most likely going for 3m with onsite requirement for the duration. If interested, please apply for consideration.
Sep 01, 2025
Full time
I am currently assisting a client near Bedworth with a Contract vacancy to assist the current team with a backlog of tickets and also offer desktop support. The vacancy is primarily due to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role encompasses a range of 1st/2nd line services including first point of customer contact and ongoing service management through lifecycle to closure. The Desktop Support Engineer's role is expected to provide a customer sensitive and responsive service whilst adopting a systematic, disciplined and analytical approach to handling faults and service requests. Key Duties/Responsibilities - A minimum of one year's recent experience working in a technical help desk or IT service desk, or first line support role. - Windows 10 & 11 Support and Management - Administration of MS Office 365, MS Exchange, MS SharePoint - Active Directory Management i.e. User and computer management - Ability to troubleshoot and resolve issues involving 3rd party software in a timely manner - Laptop / Desktop hardware support and repair - Mobile phone configuration and support - iOS and Android - Basic Networking support including structured cabling patching This will be a 1month rolling contract, most likely going for 3m with onsite requirement for the duration. If interested, please apply for consideration.
This is a fantastic role where you will step into a thriving business and join a great team as part of an expanding technology function at the company's Birmingham head office. As the Modern Workplace Technology Team Lead, you will cover a wide array of hands-on IT Support of Modern Workplace technologies at a 2nd/3rd Line level, as well as project-based work in a Microsoft-centric, cloud-based environment. Client Details Michael Page are proud to be partnered with a national professional services group who boast a rich history of 100 years supporting SME growth across the UK and Ireland. The organisation are known for their industry-leading services that include a wide range of strategic, financial, and specialist solutions tailored to client needs across multiple sectors. The business foster a supportive, inclusive culture where collaboration, respect, and open communication are valued at every level, both in and out of the workplace. Staff benefit significantly from flexible working, generous perks, and a strong focus on personal development and career growth within a positive, people-first environment. Due to their ongoing growth and investment, the business are now hiring within their Technology function, and have a vacancy for an experienced Modern Workplace Technology Team Lead to join their Birmingham team. Description As the Modern Workplace Technology Team Lead, you will be working as part of an established team that serves as the primary point of contact for Modern Workplace support and adoption across a number of Midlands offices. You will cover a range of senior-level BAU, maintaining, troubleshooting, and ensuring the smooth operation of cloud-based Modern Workplace services. In addition, you will overlap into project-based responsibilities with the Senior Infrastructure team, predominantly within a Microsoft environment covering technologies including Azure and Office365 from a migration and upgrade perspective. You will also ensure compliance with IT policies, manage assets, track IT performance, and liaise with vendors for hardware/software procurement and upgrades. Alongside the core elements of Modern Workplace and server work, you will also have the chance to mentor and manage a small team of Technicians, who primarily cover 1st/2nd Line support. The business has a highly collaborative culture, which they have cultivated organically across their outstanding office premises. Given this, and the role requirements of working closely with users in a coaching capacity, you will be based 5 days per week Mon-Fri at the head office. Profile As the successful candidate for the Modern Workplace Technology Team Lead position, you will have the below experience: Experience: A minimum of 3-5 years commercial experience under your belt in a similar role covering Microsoft-based Modern Workplace technologies. Microsoft: You will be comfortable with Microsoft technologies, including Office365, Windows OS, and cloud platforms, particularly Azure. Service Delivery: As well as your Microsoft skill-set, you will have a good level of experience across Service Delivery / Service Management. Communication Skills: You've got the knack for explaining complex tech in a way everyone can understand - whether you're presenting to senior leaders or chatting with your team. Adaptability & Creativity: You thrive on change, thinking outside the box to find creative solutions to challenges, especially when the business evolves! Education: A Bachelor's degree in Computer Science, IT, or a related field will be desirable, but by no means essential. Job Offer 50,000 - 55,000 base salary Private pension Private healthcare + More
Sep 01, 2025
Full time
This is a fantastic role where you will step into a thriving business and join a great team as part of an expanding technology function at the company's Birmingham head office. As the Modern Workplace Technology Team Lead, you will cover a wide array of hands-on IT Support of Modern Workplace technologies at a 2nd/3rd Line level, as well as project-based work in a Microsoft-centric, cloud-based environment. Client Details Michael Page are proud to be partnered with a national professional services group who boast a rich history of 100 years supporting SME growth across the UK and Ireland. The organisation are known for their industry-leading services that include a wide range of strategic, financial, and specialist solutions tailored to client needs across multiple sectors. The business foster a supportive, inclusive culture where collaboration, respect, and open communication are valued at every level, both in and out of the workplace. Staff benefit significantly from flexible working, generous perks, and a strong focus on personal development and career growth within a positive, people-first environment. Due to their ongoing growth and investment, the business are now hiring within their Technology function, and have a vacancy for an experienced Modern Workplace Technology Team Lead to join their Birmingham team. Description As the Modern Workplace Technology Team Lead, you will be working as part of an established team that serves as the primary point of contact for Modern Workplace support and adoption across a number of Midlands offices. You will cover a range of senior-level BAU, maintaining, troubleshooting, and ensuring the smooth operation of cloud-based Modern Workplace services. In addition, you will overlap into project-based responsibilities with the Senior Infrastructure team, predominantly within a Microsoft environment covering technologies including Azure and Office365 from a migration and upgrade perspective. You will also ensure compliance with IT policies, manage assets, track IT performance, and liaise with vendors for hardware/software procurement and upgrades. Alongside the core elements of Modern Workplace and server work, you will also have the chance to mentor and manage a small team of Technicians, who primarily cover 1st/2nd Line support. The business has a highly collaborative culture, which they have cultivated organically across their outstanding office premises. Given this, and the role requirements of working closely with users in a coaching capacity, you will be based 5 days per week Mon-Fri at the head office. Profile As the successful candidate for the Modern Workplace Technology Team Lead position, you will have the below experience: Experience: A minimum of 3-5 years commercial experience under your belt in a similar role covering Microsoft-based Modern Workplace technologies. Microsoft: You will be comfortable with Microsoft technologies, including Office365, Windows OS, and cloud platforms, particularly Azure. Service Delivery: As well as your Microsoft skill-set, you will have a good level of experience across Service Delivery / Service Management. Communication Skills: You've got the knack for explaining complex tech in a way everyone can understand - whether you're presenting to senior leaders or chatting with your team. Adaptability & Creativity: You thrive on change, thinking outside the box to find creative solutions to challenges, especially when the business evolves! Education: A Bachelor's degree in Computer Science, IT, or a related field will be desirable, but by no means essential. Job Offer 50,000 - 55,000 base salary Private pension Private healthcare + More
Talk Staff Group Limited
Loughborough, Leicestershire
A leading infrastructure and communications solutions provider is looking for a skilled IT Technician to support and maintain internal IT systems, hardware, and software. This is a fantastic opportunity for an experienced first-line support professional ready to take ownership of key technical duties in a fast-paced environment. To be considered for the role, you ll require the following essentials: IT qualification (e.g. Degree, HND, CompTIA) Minimum 1 year in a support role (helpdesk, technician, 1st line support) Strong experience with Windows 10/11, Microsoft 365, Intune, Active Directory Knowledge of software distribution, HP hardware, backup systems Familiarity with Hyper-V, VPNs, Linux, AAD/Entra ID, Cisco networking UK driving licence and willingness to travel nationwide if required Within this position, you ll also be: Provide 1st line IT support for users, printers, mobile devices, and IP phones Apply security patches, antivirus updates, and carry out malware remediation Monitor and resolve backup system alerts and maintain asset registers Assist with licence renewals, warranties, and routine IT maintenance Liaise with external vendors and suppliers to resolve technical issues Maintain documentation across all systems and IT processes Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Sep 01, 2025
Full time
A leading infrastructure and communications solutions provider is looking for a skilled IT Technician to support and maintain internal IT systems, hardware, and software. This is a fantastic opportunity for an experienced first-line support professional ready to take ownership of key technical duties in a fast-paced environment. To be considered for the role, you ll require the following essentials: IT qualification (e.g. Degree, HND, CompTIA) Minimum 1 year in a support role (helpdesk, technician, 1st line support) Strong experience with Windows 10/11, Microsoft 365, Intune, Active Directory Knowledge of software distribution, HP hardware, backup systems Familiarity with Hyper-V, VPNs, Linux, AAD/Entra ID, Cisco networking UK driving licence and willingness to travel nationwide if required Within this position, you ll also be: Provide 1st line IT support for users, printers, mobile devices, and IP phones Apply security patches, antivirus updates, and carry out malware remediation Monitor and resolve backup system alerts and maintain asset registers Assist with licence renewals, warranties, and routine IT maintenance Liaise with external vendors and suppliers to resolve technical issues Maintain documentation across all systems and IT processes Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Contract Type: Agency temp Salary : £25,000 Job Elements: - • Out client is up grading all desktops and laptops and require additional resource to ensure this runs smoothly • Responsible for setting up new IT hardware to company specification and delivering it to end users. • Setting up workstations and testing to ensure functioning correctly • Ensuring end users are comfortable with new equipment • Collection and return of old hardware • 1st and 2nd line computer support via telephone, via Teams (remote desktop support) or face to face • Computer hardware support including but not limited to PC build, inventory management, Manufacturing and Warehouse computer support including backup and recovery • Network support, primarily patching connections to IT equipment The ideal candidate will have: - • HNC/HND/Degree IT graduate, or somebody doing an IT qualification who is seeking experience • MS Office Toolset e.g., Word, Excel, PowerPoint, SharePoint, Teams • Windows 10 • Clean driving license would be advantageous Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Sep 01, 2025
Full time
Contract Type: Agency temp Salary : £25,000 Job Elements: - • Out client is up grading all desktops and laptops and require additional resource to ensure this runs smoothly • Responsible for setting up new IT hardware to company specification and delivering it to end users. • Setting up workstations and testing to ensure functioning correctly • Ensuring end users are comfortable with new equipment • Collection and return of old hardware • 1st and 2nd line computer support via telephone, via Teams (remote desktop support) or face to face • Computer hardware support including but not limited to PC build, inventory management, Manufacturing and Warehouse computer support including backup and recovery • Network support, primarily patching connections to IT equipment The ideal candidate will have: - • HNC/HND/Degree IT graduate, or somebody doing an IT qualification who is seeking experience • MS Office Toolset e.g., Word, Excel, PowerPoint, SharePoint, Teams • Windows 10 • Clean driving license would be advantageous Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
This is a fantastic role where you will step into a thriving business and join a great team as part of an expanding technology function at the company's Birmingham head office. As the Modern Workplace Technology Team Lead, you will cover a wide array of hands-on IT Support of Modern Workplace technologies at a 2nd/3rd Line level, as well as project-based work in a Microsoft-centric, cloud-based environment. Client Details Michael Page are proud to be partnered with a national professional services group who boast a rich history of 100 years supporting SME growth across the UK and Ireland. The organisation are known for their industry-leading services that include a wide range of strategic, financial, and specialist solutions tailored to client needs across multiple sectors. The business foster a supportive, inclusive culture where collaboration, respect, and open communication are valued at every level, both in and out of the workplace. Staff benefit significantly from flexible working, generous perks, and a strong focus on personal development and career growth within a positive, people-first environment. Due to their ongoing growth and investment, the business are now hiring within their Technology function, and have a vacancy for an experienced Modern Workplace Technology Team Lead to join their Birmingham team. Description As the Modern Workplace Technology Team Lead, you will be working as part of an established team that serves as the primary point of contact for Modern Workplace support and adoption across a number of Midlands offices. You will cover a range of senior-level BAU, maintaining, troubleshooting, and ensuring the smooth operation of cloud-based Modern Workplace services. In addition, you will overlap into project-based responsibilities with the Senior Infrastructure team, predominantly within a Microsoft environment covering technologies including Azure and Office365 from a migration and upgrade perspective. You will also ensure compliance with IT policies, manage assets, track IT performance, and liaise with vendors for hardware/software procurement and upgrades. Alongside the core elements of Modern Workplace and server work, you will also have the chance to mentor and manage a small team of Technicians, who primarily cover 1st/2nd Line support. The business has a highly collaborative culture, which they have cultivated organically across their outstanding office premises. Given this, and the role requirements of working closely with users in a coaching capacity, you will be based 5 days per week Mon-Fri at the head office. Profile As the successful candidate for the Modern Workplace Technology Team Lead position, you will have the below experience: Experience: A minimum of 3-5 years commercial experience under your belt in a similar role covering Microsoft-based Modern Workplace technologies. Microsoft: You will be comfortable with Microsoft technologies, including Office365, Windows OS, and cloud platforms, particularly Azure. Service Delivery: As well as your Microsoft skill-set, you will have a good level of experience across Service Delivery / Service Management. Communication Skills: You've got the knack for explaining complex tech in a way everyone can understand - whether you're presenting to senior leaders or chatting with your team. Adaptability & Creativity: You thrive on change, thinking outside the box to find creative solutions to challenges, especially when the business evolves! Education: A Bachelor's degree in Computer Science, IT, or a related field will be desirable, but by no means essential. Job Offer £50,000 - £55,000 base salary Private pension Private healthcare + More
Sep 01, 2025
Full time
This is a fantastic role where you will step into a thriving business and join a great team as part of an expanding technology function at the company's Birmingham head office. As the Modern Workplace Technology Team Lead, you will cover a wide array of hands-on IT Support of Modern Workplace technologies at a 2nd/3rd Line level, as well as project-based work in a Microsoft-centric, cloud-based environment. Client Details Michael Page are proud to be partnered with a national professional services group who boast a rich history of 100 years supporting SME growth across the UK and Ireland. The organisation are known for their industry-leading services that include a wide range of strategic, financial, and specialist solutions tailored to client needs across multiple sectors. The business foster a supportive, inclusive culture where collaboration, respect, and open communication are valued at every level, both in and out of the workplace. Staff benefit significantly from flexible working, generous perks, and a strong focus on personal development and career growth within a positive, people-first environment. Due to their ongoing growth and investment, the business are now hiring within their Technology function, and have a vacancy for an experienced Modern Workplace Technology Team Lead to join their Birmingham team. Description As the Modern Workplace Technology Team Lead, you will be working as part of an established team that serves as the primary point of contact for Modern Workplace support and adoption across a number of Midlands offices. You will cover a range of senior-level BAU, maintaining, troubleshooting, and ensuring the smooth operation of cloud-based Modern Workplace services. In addition, you will overlap into project-based responsibilities with the Senior Infrastructure team, predominantly within a Microsoft environment covering technologies including Azure and Office365 from a migration and upgrade perspective. You will also ensure compliance with IT policies, manage assets, track IT performance, and liaise with vendors for hardware/software procurement and upgrades. Alongside the core elements of Modern Workplace and server work, you will also have the chance to mentor and manage a small team of Technicians, who primarily cover 1st/2nd Line support. The business has a highly collaborative culture, which they have cultivated organically across their outstanding office premises. Given this, and the role requirements of working closely with users in a coaching capacity, you will be based 5 days per week Mon-Fri at the head office. Profile As the successful candidate for the Modern Workplace Technology Team Lead position, you will have the below experience: Experience: A minimum of 3-5 years commercial experience under your belt in a similar role covering Microsoft-based Modern Workplace technologies. Microsoft: You will be comfortable with Microsoft technologies, including Office365, Windows OS, and cloud platforms, particularly Azure. Service Delivery: As well as your Microsoft skill-set, you will have a good level of experience across Service Delivery / Service Management. Communication Skills: You've got the knack for explaining complex tech in a way everyone can understand - whether you're presenting to senior leaders or chatting with your team. Adaptability & Creativity: You thrive on change, thinking outside the box to find creative solutions to challenges, especially when the business evolves! Education: A Bachelor's degree in Computer Science, IT, or a related field will be desirable, but by no means essential. Job Offer £50,000 - £55,000 base salary Private pension Private healthcare + More
Assistant IT Support Technician Salary: £24,901.50 per annum Contract: Permanent Work Pattern: This is a full time position working 37.5 hours per week Monday to Friday Workplace: WWT Slimbridge. Hybrid working will be considered once all training has been completed, following a successful probation period About The Role We have an exciting opportunity to join our IT team, helping to provide support to users across our locations. This role will receive support and ongoing guidance from across the team to build on your experience so a keenness to learn and develop your skills is key. You will ideally have experience of supporting a wide range of end users in a Microsoft network using Windows 11 and Office 365. You must be confident in configuring and maintaining PC's, laptops and associated peripherals, together with a good understanding of basic LAN and WAN network support techniques. Additionally, you should possess strong communication skills and be able to assist a wide range of users, often remotely, in a professional and polite manner. About You As an Assistant IT Support Technician, you will: Assist in ensuring speedy resolution of 1st line Help Desk queries and change requests Provide IT related support to the WWT end-user community. Play a key role in processing, configuring and issuing new PC's, laptops and associated peripherals to WWT requirements. Troubleshoot PC's, laptops and associated peripherals and escalate to senior IT staff and / or 3rd party support where appropriate. Perform common user account administration including creating / removing user accounts and managing permissions. Keep updated relevant IT documentation. Assist other members of the IT team in their daily activities and IT projects. About Us We're WWT, and we're on a mission to restore the super-powered ecosystems we call wetlands. There's never been a more important moment for our work, and we've got some phenomenal people on the case. Whether they're taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there's nothing we love more than watching them soar. Why you'll love working at WWT Wake up every day knowing your work is helping to restore wetlands, and our world Be surrounded and inspired by our team of passionate, dedicated people 33 days annual leave (which goes up to 38 days after 5 years of service) - this includes bank holidays and you have flexibility to take those days whenever you want Free entry to all our wetland centres, including your family Free car parking and secure bike storage areas Colleague discount on shopping and memberships Cycle to work scheme Contributory pension scheme Life Assurance of three times your salary, for peace of mind for your loved ones Independent personal, workplace and financial advice from our Employee Assistance Programme Whatever you do here, you'll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? If you enjoy technology and have a passion for problem solving, we would love to hear from you. Closing Date: 5th September 2025 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. WWT is an equal opportunities employer and all applications will be considered solely on merit. At WWT, we're committed to creating an inclusive, supportive workplace where diversity is celebrated and everyone can thrive as their full selves. We actively welcome applications from individuals under-represented in the environmental and charity sectors. No agencies please.
Sep 01, 2025
Full time
Assistant IT Support Technician Salary: £24,901.50 per annum Contract: Permanent Work Pattern: This is a full time position working 37.5 hours per week Monday to Friday Workplace: WWT Slimbridge. Hybrid working will be considered once all training has been completed, following a successful probation period About The Role We have an exciting opportunity to join our IT team, helping to provide support to users across our locations. This role will receive support and ongoing guidance from across the team to build on your experience so a keenness to learn and develop your skills is key. You will ideally have experience of supporting a wide range of end users in a Microsoft network using Windows 11 and Office 365. You must be confident in configuring and maintaining PC's, laptops and associated peripherals, together with a good understanding of basic LAN and WAN network support techniques. Additionally, you should possess strong communication skills and be able to assist a wide range of users, often remotely, in a professional and polite manner. About You As an Assistant IT Support Technician, you will: Assist in ensuring speedy resolution of 1st line Help Desk queries and change requests Provide IT related support to the WWT end-user community. Play a key role in processing, configuring and issuing new PC's, laptops and associated peripherals to WWT requirements. Troubleshoot PC's, laptops and associated peripherals and escalate to senior IT staff and / or 3rd party support where appropriate. Perform common user account administration including creating / removing user accounts and managing permissions. Keep updated relevant IT documentation. Assist other members of the IT team in their daily activities and IT projects. About Us We're WWT, and we're on a mission to restore the super-powered ecosystems we call wetlands. There's never been a more important moment for our work, and we've got some phenomenal people on the case. Whether they're taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there's nothing we love more than watching them soar. Why you'll love working at WWT Wake up every day knowing your work is helping to restore wetlands, and our world Be surrounded and inspired by our team of passionate, dedicated people 33 days annual leave (which goes up to 38 days after 5 years of service) - this includes bank holidays and you have flexibility to take those days whenever you want Free entry to all our wetland centres, including your family Free car parking and secure bike storage areas Colleague discount on shopping and memberships Cycle to work scheme Contributory pension scheme Life Assurance of three times your salary, for peace of mind for your loved ones Independent personal, workplace and financial advice from our Employee Assistance Programme Whatever you do here, you'll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play? If you enjoy technology and have a passion for problem solving, we would love to hear from you. Closing Date: 5th September 2025 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. WWT is an equal opportunities employer and all applications will be considered solely on merit. At WWT, we're committed to creating an inclusive, supportive workplace where diversity is celebrated and everyone can thrive as their full selves. We actively welcome applications from individuals under-represented in the environmental and charity sectors. No agencies please.
Our client, an established IT Managed Services company in Cardiff work with business clients throughout South Wales, are seeking an IT Field Technician to join them on a permanent basis. You'll be spending 2-3 days per week at customer sites providing technical IT support, and for the rest of the time you'll be at Head Office supporting with the Technical Helpdesk. Our client have an open, honest and friendly culture, and are growing year on year so there is lots of opportunity to develop. What you'll be doing: Provide on-site IT support to customers throughout South Wales Installing computers hardware, photocopying equipment, and peripheral tech Troubleshoot any IT errors, carrying out physical repairs and networking troubleshooting and fixes Support with broadband installation and troubleshooting Fixing AV and POS equipment (e.g., laptops, printers, networking equipment, displays, till & card machines) Liaise with off-site technical teams to report issues or escalate support What we're looking for: Proven experience in a 1st Line, 2nd Line or Field Technician role Strong knowledge of hardware, networking, and photocopying equipment Ability to work independently under pressure at customer site Excellent communication and problem-solving skills Hands-on, technical and happy to support other departments Friendly, supportive and collaborative Salary & Benefits: Salary will be between 28-32k depending on experience Company car 25 days holiday per year plus bank holidays Company pension On-going development opportunities Lots of team social events
Sep 01, 2025
Full time
Our client, an established IT Managed Services company in Cardiff work with business clients throughout South Wales, are seeking an IT Field Technician to join them on a permanent basis. You'll be spending 2-3 days per week at customer sites providing technical IT support, and for the rest of the time you'll be at Head Office supporting with the Technical Helpdesk. Our client have an open, honest and friendly culture, and are growing year on year so there is lots of opportunity to develop. What you'll be doing: Provide on-site IT support to customers throughout South Wales Installing computers hardware, photocopying equipment, and peripheral tech Troubleshoot any IT errors, carrying out physical repairs and networking troubleshooting and fixes Support with broadband installation and troubleshooting Fixing AV and POS equipment (e.g., laptops, printers, networking equipment, displays, till & card machines) Liaise with off-site technical teams to report issues or escalate support What we're looking for: Proven experience in a 1st Line, 2nd Line or Field Technician role Strong knowledge of hardware, networking, and photocopying equipment Ability to work independently under pressure at customer site Excellent communication and problem-solving skills Hands-on, technical and happy to support other departments Friendly, supportive and collaborative Salary & Benefits: Salary will be between 28-32k depending on experience Company car 25 days holiday per year plus bank holidays Company pension On-going development opportunities Lots of team social events
2nd Line IT Support Technician Canterbury Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Canterbury, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
Sep 01, 2025
Full time
2nd Line IT Support Technician Canterbury Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Canterbury, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
2nd Line IT Support Technician Rochester Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
Sep 01, 2025
Full time
2nd Line IT Support Technician Rochester Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
