Recruiting now for vacancies available for a premier hotel in Devon, located at a beautiful coastal location in the Kingsbridge area. Live in available for all roles. Senior Waiter - Chef de Rang / Housekeepers - Kitchen Porter required. These roles are available for an immediate start basis and can offer full time hours and there may be some seasonal work if this is what you may prefer. Single, Couple or friends can be considered. Live in is available. Senior Waiter / Chef de Rang - in general duties include: As a Senior Waiter / Chef de Rang you will be responsible for a section for the service of food and beverage working as part of a team. Preparing the restaurant / food and beverage areas for service and resetting for next service Meeting and greeting guests Serving food and beverages in a smooth and timely manner Ensuring guest satisfaction Ensuring the work area is clean and tidy Flexible shifts covering lunch and dinner service, including weekends Smart appearance, excellent communication skills with a passion for guest service Housekeeper - in general duties include: As Housekeeper, the ideal candidate will have some previous cleaning experience, ideally from within a hotel, holiday cottages, private homes, office or similar. Though training can be provided. You will be working as part of the housekeeping team to ensure standards are maintained. You will be responsible for ensuring a high standard of cleanliness and hygiene in all bedrooms, all public areas, corridors and back of house housekeeping areas. Make up beds, clean and set up sitting room, bedroom and bathroom promptly, in accordance with the hotels standards. Replace guest amenities and supplies in rooms. To check standard of linen supply to guest rooms and return any damaged linen to the linen room. Ensure all public areas are maintained and checked regularly. Hoover corridor, clean tables, fire doors, skirting boards and window sills. To carry out spring cleaning of rooms as scheduled by the Housekeeping Manager. Return and log all lost property found to the Housekeeping Manager. Hand over list of un-serviced rooms and suites and any special requests for the following day to the Housekeeping Manager. As Kitchen Porter , you will be responsible for keeping the kitchen areas clean, washing up and assisting the chefs when required. Key Responsibilities: To undertake all duties as requested by Head Chef and Sous Chef to ensure the cleanliness of the kitchen and its equipment. Operation of dishwasher / glasswasher machines; hand washing of cooking equipment. Empty kitchen bins and refill with new bags. To ensure external bin areas are kept neat, clean and tidy. To keep chemical pumps topped up. Ie, washing up liquid, degreaser. Ensuring that at the end of each shift everything is cleaned and the floor is swept and mopped. Assisting as required in basic food preparation under the supervision of senior chefs. The salary for the opportunities of Senior Waiter / Chef de Rang is given as £13 / per hour. The Housekeeper / Kitchen Porter roles are given as, national minimum wage / per hour (min wage shown is for 18-20 year olds and 21 & above is £12.21/hr). All job roles have a share of the tips - tronc service. Live in is available for the full time role which us deducted from salary. Single, Couples or friends can also be considered for live in. Flexible hours may also be available part-time if required, if you live locally. Single, Couples or friends can also be considered. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK.
Sep 03, 2025
Full time
Recruiting now for vacancies available for a premier hotel in Devon, located at a beautiful coastal location in the Kingsbridge area. Live in available for all roles. Senior Waiter - Chef de Rang / Housekeepers - Kitchen Porter required. These roles are available for an immediate start basis and can offer full time hours and there may be some seasonal work if this is what you may prefer. Single, Couple or friends can be considered. Live in is available. Senior Waiter / Chef de Rang - in general duties include: As a Senior Waiter / Chef de Rang you will be responsible for a section for the service of food and beverage working as part of a team. Preparing the restaurant / food and beverage areas for service and resetting for next service Meeting and greeting guests Serving food and beverages in a smooth and timely manner Ensuring guest satisfaction Ensuring the work area is clean and tidy Flexible shifts covering lunch and dinner service, including weekends Smart appearance, excellent communication skills with a passion for guest service Housekeeper - in general duties include: As Housekeeper, the ideal candidate will have some previous cleaning experience, ideally from within a hotel, holiday cottages, private homes, office or similar. Though training can be provided. You will be working as part of the housekeeping team to ensure standards are maintained. You will be responsible for ensuring a high standard of cleanliness and hygiene in all bedrooms, all public areas, corridors and back of house housekeeping areas. Make up beds, clean and set up sitting room, bedroom and bathroom promptly, in accordance with the hotels standards. Replace guest amenities and supplies in rooms. To check standard of linen supply to guest rooms and return any damaged linen to the linen room. Ensure all public areas are maintained and checked regularly. Hoover corridor, clean tables, fire doors, skirting boards and window sills. To carry out spring cleaning of rooms as scheduled by the Housekeeping Manager. Return and log all lost property found to the Housekeeping Manager. Hand over list of un-serviced rooms and suites and any special requests for the following day to the Housekeeping Manager. As Kitchen Porter , you will be responsible for keeping the kitchen areas clean, washing up and assisting the chefs when required. Key Responsibilities: To undertake all duties as requested by Head Chef and Sous Chef to ensure the cleanliness of the kitchen and its equipment. Operation of dishwasher / glasswasher machines; hand washing of cooking equipment. Empty kitchen bins and refill with new bags. To ensure external bin areas are kept neat, clean and tidy. To keep chemical pumps topped up. Ie, washing up liquid, degreaser. Ensuring that at the end of each shift everything is cleaned and the floor is swept and mopped. Assisting as required in basic food preparation under the supervision of senior chefs. The salary for the opportunities of Senior Waiter / Chef de Rang is given as £13 / per hour. The Housekeeper / Kitchen Porter roles are given as, national minimum wage / per hour (min wage shown is for 18-20 year olds and 21 & above is £12.21/hr). All job roles have a share of the tips - tronc service. Live in is available for the full time role which us deducted from salary. Single, Couples or friends can also be considered for live in. Flexible hours may also be available part-time if required, if you live locally. Single, Couples or friends can also be considered. N.E. Recruitment is acting as an Employment Agency in relation to this vacancy Please send an up to date copy of your Curriculum Vitae. We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration. Candidates must be eligible to live and work in the UK.
We are looking for a Warehouse Porter, to ensure all client orders are processed correctly and to liaise with drivers to confirm everything is loaded/unloaded properly for collections/returns. To process all returned props and return back to the correct place in warehouse. To ensure all damages are logged and reported correctly. To have a general oversight of the warehouse and to step in to help, as and when required. key responsibilities/tasks Check the orders & pack hired props for collections Unpack & check returned items and report any damage Write damage report (after training) Put all returned items back to display in a tidy manner Photograph all damages and upload to Picasa Code / label items Check condition of any working parts to ensure they are working Coordinate with sales staff or with loss & damages dept to report any damaged items Liaise with display team and help where necessary General housekeeping essential skills Good organisation skills Computer literate Good telephone manner Must be able to achieve set tasks and work under pressure at times and be a team player desired skills To have a good work ethic - ability to recognize hard work, diligence and doing your job to the best of your capability Work quickly under pressure and be able to adapt to changing circumstances
Sep 02, 2025
Full time
We are looking for a Warehouse Porter, to ensure all client orders are processed correctly and to liaise with drivers to confirm everything is loaded/unloaded properly for collections/returns. To process all returned props and return back to the correct place in warehouse. To ensure all damages are logged and reported correctly. To have a general oversight of the warehouse and to step in to help, as and when required. key responsibilities/tasks Check the orders & pack hired props for collections Unpack & check returned items and report any damage Write damage report (after training) Put all returned items back to display in a tidy manner Photograph all damages and upload to Picasa Code / label items Check condition of any working parts to ensure they are working Coordinate with sales staff or with loss & damages dept to report any damaged items Liaise with display team and help where necessary General housekeeping essential skills Good organisation skills Computer literate Good telephone manner Must be able to achieve set tasks and work under pressure at times and be a team player desired skills To have a good work ethic - ability to recognize hard work, diligence and doing your job to the best of your capability Work quickly under pressure and be able to adapt to changing circumstances
Job Title: Concierge Assistant Location: Mayfair, Central London Hours: 42 hours per week (12-hour shifts, 3 days on, 3 days off rota may change to accommodate business needs) Salary: £31,590 per annum Thomas Webb Recruitment is a specialist consultancy connecting premium residential developments with outstanding front-of-house professionals. We are currently seeking a motivated, polished, and proactive Concierge Assistant to join the team supporting a prestigious luxury development in Central London. The Concierge Assistant will provide the highest level of personalised customer care and service to residents, internal employees, clients, and directors in line with agreed service standards and procedures. This role requires a highly engaged individual dedicated to delivering world-class service, responding promptly and decisively to every resident request. Key Responsibilities Provide personalised, professional customer service to residents, clients, and internal teams Build and maintain strong working relationships with residents, colleagues, stakeholders, and service providers Take responsibility for daily pool testing (PH levels three times daily), logging results accurately Manage the logging, secure handling, and delivery of packages, post, and luggage Maintain cleanliness of external and lobby areas daily Assist Housekeeping with additional cleaning duties including pool floor, car gallery, and mews areas Maintain staff welfare and discipline according to company procedures Demonstrate excellent knowledge of all building areas, plant rooms, and service infrastructure Oversee contractors and external service partners working on-site, ensuring compliance and smooth operations Monitor security, reporting any concerns or breaches promptly to senior management or relevant authorities Handle emergencies calmly and professionally with diplomacy and clear communication Provide occasional cover for the entrance lobby as required Support compliance with the Building Safety Act 2022, ensuring a safe and secure environment Uphold health and safety standards, promptly reporting any risks or incidents Positively contribute to the resident experience and team environment Candidate Requirements Previous experience as a Concierge or Luggage Porter in a 5-star residence or hotel environment Excellent written and verbal communication skills Ability to understand instructions and enforce directives when necessary Highly self-motivated with a strong eye for detail and dependability Immaculate appearance with excellent attendance Calm and responsive during emergency situations Strong team player with a positive attitude Commitment to punctuality and supporting team objectives Eligible to work in the UK Remuneration and Benefits Salary: £31,590 per annum 18.5 days paid vacation per annum Employer pension contribution
Sep 01, 2025
Full time
Job Title: Concierge Assistant Location: Mayfair, Central London Hours: 42 hours per week (12-hour shifts, 3 days on, 3 days off rota may change to accommodate business needs) Salary: £31,590 per annum Thomas Webb Recruitment is a specialist consultancy connecting premium residential developments with outstanding front-of-house professionals. We are currently seeking a motivated, polished, and proactive Concierge Assistant to join the team supporting a prestigious luxury development in Central London. The Concierge Assistant will provide the highest level of personalised customer care and service to residents, internal employees, clients, and directors in line with agreed service standards and procedures. This role requires a highly engaged individual dedicated to delivering world-class service, responding promptly and decisively to every resident request. Key Responsibilities Provide personalised, professional customer service to residents, clients, and internal teams Build and maintain strong working relationships with residents, colleagues, stakeholders, and service providers Take responsibility for daily pool testing (PH levels three times daily), logging results accurately Manage the logging, secure handling, and delivery of packages, post, and luggage Maintain cleanliness of external and lobby areas daily Assist Housekeeping with additional cleaning duties including pool floor, car gallery, and mews areas Maintain staff welfare and discipline according to company procedures Demonstrate excellent knowledge of all building areas, plant rooms, and service infrastructure Oversee contractors and external service partners working on-site, ensuring compliance and smooth operations Monitor security, reporting any concerns or breaches promptly to senior management or relevant authorities Handle emergencies calmly and professionally with diplomacy and clear communication Provide occasional cover for the entrance lobby as required Support compliance with the Building Safety Act 2022, ensuring a safe and secure environment Uphold health and safety standards, promptly reporting any risks or incidents Positively contribute to the resident experience and team environment Candidate Requirements Previous experience as a Concierge or Luggage Porter in a 5-star residence or hotel environment Excellent written and verbal communication skills Ability to understand instructions and enforce directives when necessary Highly self-motivated with a strong eye for detail and dependability Immaculate appearance with excellent attendance Calm and responsive during emergency situations Strong team player with a positive attitude Commitment to punctuality and supporting team objectives Eligible to work in the UK Remuneration and Benefits Salary: £31,590 per annum 18.5 days paid vacation per annum Employer pension contribution
Front of House Manager Boutique Residence Hotel - Notting Hill Gate Up to £35,000 + Bonus Full-Time Immediate Start Location: Notting Hill Gate, London A Place That Feels Like Home-A Role That Feels Like Yours If you believe hospitality is about warmth, care, and creating a sense of belonging, this is the opportunity you've been waiting for. We're hiring on behalf of a beautifully designed 160-room boutique residence hotel in the heart of Notting Hill Gate-one of London's most charming and character-filled neighbourhoods. This isn't just a hotel. It's a place where guests feel at home, and where you'll lead a team that shares your passion for heartfelt service. What Makes This Role Special You'll be the welcoming face and steady hand that sets the tone for every guest's stay. You'll lead a close-knit team that supports each other like family. You'll have the freedom to shape the guest experience and bring your ideas to life. You'll work in a space that's stylish, relaxed, and full of personality-just like Notting Hill itself. Who You Are Experienced in front desk or guest services (management experience is a plus) Calm, confident, and kind-a natural leader who brings people together Someone who genuinely cares about guests and team members alike A great communicator who works smoothly across departments Passionate about creating a warm, welcoming experience for every guest What You'll Be Doing Leading front-of-house operations: reception, guest services, and reservations Supporting and mentoring a team of 6-7 receptionists and night porters Working closely with housekeeping, maintenance, and F&B to keep things running smoothly Handling room assignments, guest requests, and ensuring every detail is just right Creating a seamless, homely experience for every guest, every time What You'll Receive Competitive salary up to £35,000 (based on experience) plus annual bonus 5-day work week 40 hours Flexible shifts Meals provided while on duty 28 days holiday (including bank holidays) Pension plan A supportive, stylish, and people-first environment where you can truly thrive Ready to Lead with Heart? We're interviewing now-and the right person can start immediately. Apply today: Call: (Ask for Maggie)
Sep 01, 2025
Full time
Front of House Manager Boutique Residence Hotel - Notting Hill Gate Up to £35,000 + Bonus Full-Time Immediate Start Location: Notting Hill Gate, London A Place That Feels Like Home-A Role That Feels Like Yours If you believe hospitality is about warmth, care, and creating a sense of belonging, this is the opportunity you've been waiting for. We're hiring on behalf of a beautifully designed 160-room boutique residence hotel in the heart of Notting Hill Gate-one of London's most charming and character-filled neighbourhoods. This isn't just a hotel. It's a place where guests feel at home, and where you'll lead a team that shares your passion for heartfelt service. What Makes This Role Special You'll be the welcoming face and steady hand that sets the tone for every guest's stay. You'll lead a close-knit team that supports each other like family. You'll have the freedom to shape the guest experience and bring your ideas to life. You'll work in a space that's stylish, relaxed, and full of personality-just like Notting Hill itself. Who You Are Experienced in front desk or guest services (management experience is a plus) Calm, confident, and kind-a natural leader who brings people together Someone who genuinely cares about guests and team members alike A great communicator who works smoothly across departments Passionate about creating a warm, welcoming experience for every guest What You'll Be Doing Leading front-of-house operations: reception, guest services, and reservations Supporting and mentoring a team of 6-7 receptionists and night porters Working closely with housekeeping, maintenance, and F&B to keep things running smoothly Handling room assignments, guest requests, and ensuring every detail is just right Creating a seamless, homely experience for every guest, every time What You'll Receive Competitive salary up to £35,000 (based on experience) plus annual bonus 5-day work week 40 hours Flexible shifts Meals provided while on duty 28 days holiday (including bank holidays) Pension plan A supportive, stylish, and people-first environment where you can truly thrive Ready to Lead with Heart? We're interviewing now-and the right person can start immediately. Apply today: Call: (Ask for Maggie)
Waste Operative The Princess Alexandra Hospital NHS Foundation Trust Harlow CM20 1QX 37.5 hours per week Monday-Friday 09.00-17.00 Temporary role up to 6 months Band 2 £12.21 per hour To be considered for this role, a full UK driving licence is required. Would you like to be part of a team that works well together ensuring the hospital can work to full capacity? If yes, The Princess Alexandra NHS Trust would love to hear from you. This location is easily accessible by public transport and has onsite parking. We are on the lookout for a Waste Operative at Princess Alexandra Hospital in Harlow to support the Facilities Department. JOB PURPOSE Responsible for day-to-day waste activities on site including segregating waste into different streams in the waste compound and carrying out essential tasks like cardboard baling, plastic baling, metal sorting, wood sorting etc., as well as ensuring high general housekeeping standard in all waste compounds. You will be driving the tug trucks with chains of waste bins behind so good driving ability is also essential. This is a physically demanding role, and the applicants need to be able to do the work required and be comfortable in dealing with situations that arise when working in a busy hospital. MAIN DUTIES/RESPONSIBILITIES Collection of waste / materials from across the site as required using the tug truck and manual handling. Responsible for processing all waste types that come onto site and process into correct waste disposal machinery. Training to be supplied by site to a competent level. Responsible for the health, safety and welfare of yourself, other employees, agency workers, contractors, customers, and visitors entering the waste compound. Requires a courteous and helpful approach to patients, visitors and staff. Flexibility to work within / outside the yard, the hospital environment or to cover other Portering roles. Maintaining the cleanliness and housekeeping of all working areas. The waste compound must be kept clean and tidy. Carrying out other tasks within your operational abilities as and when required. Use correct Manual handling procedures when required. Answer bleeps or give instructions on the radios in a professional manner. All internal and external areas of the site are free from household waste by removing bins form designated areas to a central storage compound using the Electric Tug, Trust vehicle or by foot. Ensure all clinical waste is removed from areas daily ensuring all bins are tagged correctly. To attend all training required including annual Statutory Mandatory training. Ensure that equipment is used correctly, and items are loaded safely and securely. Safety of vehicle, self and others whilst driving. Prioritise daily tasks. The role requires a full, clean driving licence and the willingness to drive trust vehicles up to van sizes. SKILLS REQUIRED Able to work in a fast-paced physical role Full UK Driving licence Full training will be given but those with experience in a waste management environment are at a distinct advantage. Eye for detail. A good understanding of spoken and written English. Trained in Manual Handling. This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience. In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: Competitive Pay Rates - work this week, get paid next week! First choice of placements at over 50 NHS Trusts in England Dedicated consultants Flexible working options Free DBS and free training Build holiday allowance Support when you need it 24/7 365 days Stakeholder pension scheme Who are NHS Professionals? NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS. Working through the NHSP bank means Trusts don t have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades, and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS. Register today for various flexible working options and long-term placement opportunities. We look forward to hearing from you soon. Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
Sep 01, 2025
Seasonal
Waste Operative The Princess Alexandra Hospital NHS Foundation Trust Harlow CM20 1QX 37.5 hours per week Monday-Friday 09.00-17.00 Temporary role up to 6 months Band 2 £12.21 per hour To be considered for this role, a full UK driving licence is required. Would you like to be part of a team that works well together ensuring the hospital can work to full capacity? If yes, The Princess Alexandra NHS Trust would love to hear from you. This location is easily accessible by public transport and has onsite parking. We are on the lookout for a Waste Operative at Princess Alexandra Hospital in Harlow to support the Facilities Department. JOB PURPOSE Responsible for day-to-day waste activities on site including segregating waste into different streams in the waste compound and carrying out essential tasks like cardboard baling, plastic baling, metal sorting, wood sorting etc., as well as ensuring high general housekeeping standard in all waste compounds. You will be driving the tug trucks with chains of waste bins behind so good driving ability is also essential. This is a physically demanding role, and the applicants need to be able to do the work required and be comfortable in dealing with situations that arise when working in a busy hospital. MAIN DUTIES/RESPONSIBILITIES Collection of waste / materials from across the site as required using the tug truck and manual handling. Responsible for processing all waste types that come onto site and process into correct waste disposal machinery. Training to be supplied by site to a competent level. Responsible for the health, safety and welfare of yourself, other employees, agency workers, contractors, customers, and visitors entering the waste compound. Requires a courteous and helpful approach to patients, visitors and staff. Flexibility to work within / outside the yard, the hospital environment or to cover other Portering roles. Maintaining the cleanliness and housekeeping of all working areas. The waste compound must be kept clean and tidy. Carrying out other tasks within your operational abilities as and when required. Use correct Manual handling procedures when required. Answer bleeps or give instructions on the radios in a professional manner. All internal and external areas of the site are free from household waste by removing bins form designated areas to a central storage compound using the Electric Tug, Trust vehicle or by foot. Ensure all clinical waste is removed from areas daily ensuring all bins are tagged correctly. To attend all training required including annual Statutory Mandatory training. Ensure that equipment is used correctly, and items are loaded safely and securely. Safety of vehicle, self and others whilst driving. Prioritise daily tasks. The role requires a full, clean driving licence and the willingness to drive trust vehicles up to van sizes. SKILLS REQUIRED Able to work in a fast-paced physical role Full UK Driving licence Full training will be given but those with experience in a waste management environment are at a distinct advantage. Eye for detail. A good understanding of spoken and written English. Trained in Manual Handling. This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience. In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: Competitive Pay Rates - work this week, get paid next week! First choice of placements at over 50 NHS Trusts in England Dedicated consultants Flexible working options Free DBS and free training Build holiday allowance Support when you need it 24/7 365 days Stakeholder pension scheme Who are NHS Professionals? NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS. Working through the NHSP bank means Trusts don t have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades, and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS. Register today for various flexible working options and long-term placement opportunities. We look forward to hearing from you soon. Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
The Role 4 on 4 off The Night Manager is responsible for overseeing hotel operations during the overnight shift, ensuring smooth, safe, and efficient service across all departments. This role acts as the most senior leader on duty at night, handling guest relations, supervising night staff, responding to emergencies, and ensuring financial and operational tasks such as night audits and reporting are completed accurately. Work Hour and Schedule 12-hour shift Work on a scheduled shift rota, including availability on weekends and public holidays Brief Responsibilities Manages all overnight hotel operations, ensuring smooth delivery of services across Front Desk, Luggage Porter, Security, and Housekeeping (where applicable). Oversees guest check-ins and check-outs during night hours, ensuring accuracy and a welcoming experience. Act as the senior point of contact for guest concerns, service recovery, and special requests during the night shift. Maintains visibility in public areas, acting as a point of contact for guest concerns and service recovery. Ensures proper handover and communication with morning management regarding any incidents, guest feedback, or pending issues. Completes or supervises the night audit process, verifying daily financial transactions, balancing accounts, and preparing reports for senior management. Reviews room rates, billing accuracy, and revenue postings; corrects discrepancies when needed. Prepares and distributes end-of-day reports including occupancy, arrivals/departures, revenue, and incidents. Supervise and support night staff across Front Desk, Security, and Bell Services, ensuring all tasks are completed to standard. Conducts night walk-throughs of the property to ensure safety, cleanliness, and operational readiness. Acts as a key point of contact during emergency situations such as fire alarms, guest incidents, or security threats. Monitors and replies to emails or messages from guests and management during the night. Takes responsibility for monitoring and responding to the fire panel and related alarm systems, coordinating with emergency services as needed. Leads emergency response protocols during their shift and ensures team members are familiar with evacuation and safety procedures. Completes incident reports and communicates safety or maintenance issues to relevant departments. Assumes Manager on Duty responsibilities during night hours. Performs other duties as assigned by senior management to support overall hotel operations.
Sep 01, 2025
Full time
The Role 4 on 4 off The Night Manager is responsible for overseeing hotel operations during the overnight shift, ensuring smooth, safe, and efficient service across all departments. This role acts as the most senior leader on duty at night, handling guest relations, supervising night staff, responding to emergencies, and ensuring financial and operational tasks such as night audits and reporting are completed accurately. Work Hour and Schedule 12-hour shift Work on a scheduled shift rota, including availability on weekends and public holidays Brief Responsibilities Manages all overnight hotel operations, ensuring smooth delivery of services across Front Desk, Luggage Porter, Security, and Housekeeping (where applicable). Oversees guest check-ins and check-outs during night hours, ensuring accuracy and a welcoming experience. Act as the senior point of contact for guest concerns, service recovery, and special requests during the night shift. Maintains visibility in public areas, acting as a point of contact for guest concerns and service recovery. Ensures proper handover and communication with morning management regarding any incidents, guest feedback, or pending issues. Completes or supervises the night audit process, verifying daily financial transactions, balancing accounts, and preparing reports for senior management. Reviews room rates, billing accuracy, and revenue postings; corrects discrepancies when needed. Prepares and distributes end-of-day reports including occupancy, arrivals/departures, revenue, and incidents. Supervise and support night staff across Front Desk, Security, and Bell Services, ensuring all tasks are completed to standard. Conducts night walk-throughs of the property to ensure safety, cleanliness, and operational readiness. Acts as a key point of contact during emergency situations such as fire alarms, guest incidents, or security threats. Monitors and replies to emails or messages from guests and management during the night. Takes responsibility for monitoring and responding to the fire panel and related alarm systems, coordinating with emergency services as needed. Leads emergency response protocols during their shift and ensures team members are familiar with evacuation and safety procedures. Completes incident reports and communicates safety or maintenance issues to relevant departments. Assumes Manager on Duty responsibilities during night hours. Performs other duties as assigned by senior management to support overall hotel operations.
You will support the promotion of sustainable shopping and the shop s social media to increase audience reach, attract customers, donors and volunteer supporters to deliver the Retail Strategy. Role Requirements To maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning. Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations. Achieve the shops Raffle sales targets through involving the shops team. To maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual. Manage the stock levels of bought in/new goods, to include ordering of more stock as and when necessary and recording key performance indicators (KPIs). Assist in holding and attending Fundraising events to promote the awareness of The Children s Trust. To source links with local communities to promote Retail in the community via media and other sources. Role involves a degree of manual handling in sorting and lifting of stock. Interview Date : to be confirmed Terms and Conditions Strictly no agencies, please. About Us The Children s Trust is the UK s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom. Staff Benefits The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment. Rehabilitation of Offenders Many roles at The Children s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions. Equal Opportunity Employer To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements. Online Searches In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Aug 31, 2025
Full time
You will support the promotion of sustainable shopping and the shop s social media to increase audience reach, attract customers, donors and volunteer supporters to deliver the Retail Strategy. Role Requirements To maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning. Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations. Achieve the shops Raffle sales targets through involving the shops team. To maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual. Manage the stock levels of bought in/new goods, to include ordering of more stock as and when necessary and recording key performance indicators (KPIs). Assist in holding and attending Fundraising events to promote the awareness of The Children s Trust. To source links with local communities to promote Retail in the community via media and other sources. Role involves a degree of manual handling in sorting and lifting of stock. Interview Date : to be confirmed Terms and Conditions Strictly no agencies, please. About Us The Children s Trust is the UK s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom. Staff Benefits The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment. Rehabilitation of Offenders Many roles at The Children s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions. Equal Opportunity Employer To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements. Online Searches In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
