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Account Manager
Ogilvy
About Ogilvy Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity - innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the global agency network for creative excellence and effectiveness by WARC, signifying its ability todeliver creative solutions that drive unreasonable impact for clients and communities.Ogilvy is a WPP company (NYSE: WPP). For more information, visit and follow us on LinkedIn, X, Instagram, and Facebook. Department: Advertising Location: London Contract type: 12-Month Fixed term contract Full Time/Part time: Full Time Reporting into: Business Director About Ogilvy: Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Molson Coors (owner of Madr beer), Valeo Foods UK (owner of Kettle Chips and Rowse Honey), Argos, Mondel-z International, Unilever, TK Maxx and Pernod Ricard. In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally and hosts the world’s biggest festival of behavioural science and creativity, Nudgestock - now in its 12th year. About the Role: We're in search of an adept Account Manager with considerable experience (preferably within the B2B space, who’s used to managing integrated projects within a forward-thinking agency). The core focus will involve liaison with our US based clients to understand the nature of the ask, build out the scope of the project, oversee the development of materials and get involved overseeing the development of the project strategy, supporting research, creation of messaging houses, creative production and all other aspects needed to deliver first class work. With a substantial background in project management, your pivotal responsibility will entail ensuring the flawless execution of projects, starting from initial client briefings to delivering final assets. Leveraging your extensive expertise, you'll navigate intricate project landscapes skillfully, offering astute guidance to cross-functional teams for meticulous adherence to project milestones. Your proficiency in resource alignment, whether fostering collaboration among creative minds or coordinating technical specialists, will foster an environment conducive to translating ideas into tangible results. Your strategic insight and dependable judgment will propel projects seamlessly, adapting to evolving needs and unforeseen challenges while consistently aligning with broader business objectives. We’re looking for a person our client will believe in and trust to deliver exceptional work. The Client: Our client is a leading global payment technology company, one of the largest in the world, with a significant global presence. They operate across traditional payment service lines, such as credit, debit, and pre-paid card services. However, they are increasingly focused on expanding their footprint through new services and embracing new network opportunities. This includes expanding services to include new payment flows for commercial organizations or governments, enabling digital identity services, and embedding services into new app services. The work we do for this client covers B2B and B2B2C marketing, building out product propositions to support new product expansions, building sales enablement toolkits, go-to-market plans, and the creation of advertising, activation, internal comms, digital assets, social, and content What You’ll Do: Efficient Resource Coordination: Act as the linchpin between different agency departments, synchronising resources effectively for optimal project execution. Holistic Project Oversight: Supervise the seamless execution of integrated projects ensuring impeccable completion. Proficient Project Management: Exhibit expertise in managing project setup, scoping, budgeting, and resource coordination while comprehensively grasping the client's business model. Relationship Building: Foster robust relationships with project teams, the commercial division, and the PM Lead. Proactively address resource allocation concerns and meticulously monitor project finances. Risk Management and Collaboration: Identify and mitigate potential project risks, ensuring smooth delivery by deftly collaborating with multi-agency teams. Industry Awareness and Meeting Arrangement: Stay abreast of industry-standard project tools, processes, and platforms. Strategically organise meetings to ensure comprehensive team participation. Exemplary Documentation: Maintain the highest standards of professionalism, precision, and excellence across all project documentation. Ownership: Demonstrate 'you've got this' at every stage. What You'll Need Research: Demonstrate expertise in how to generate insight and understanding around a topic using research skills and tool available - we're looking for an original thinker that is curious and intrigued to learn more and uncover insights to help steer interesting directions. Strategic: Building on your research, we want you to input into the 'thinking' behind the solution, working with our strategy team your point of view matters - we want you to confident and well enough informed to contribute to the direction of projects. Familiarity with Project Management Systems: In-depth knowledge and practical experience using various project management software and platforms. Competence in utilising these tools for efficient project planning, task allocation, progress monitoring, and team collaboration. Stakeholder Management Skills: Strong proficiency in managing diverse stakeholders, including clients, team members, senior management, and external partners. Skills in establishing and maintaining effective relationships pivotal for project success and client satisfaction. Quality Assurance and Continuous Improvement: Focus on implementing and refining quality assurance methodologies within project delivery processes. Establish protocols for ongoing review and enhancement of project outcomes and workflows. Decision-Making: Demonstrate the ability to manage crises efficiently and make well-informed decisions under pressure, sustaining project momentum while adeptly handling unforeseen challenges. Join our team in the role of Account Manager, where you will spearhead impactful creativity and cultivate client relationships on a global scale. Shape campaigns and champion innovation. How we help you Thrive: 25 days annual leave + 1 Volunteer Day Bupa Healthcare Enhanced Maternity, Adoption and Shared Parental Leave We have a Flexible Working Model with core working hours: 10am - 4pm A 1.5:1 Matching Pension Structure Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year Season Ticket Loan and Cycle to Work Scheme Life Assurance At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression. We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality. Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity. Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at . Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.
Sep 01, 2025
Full time
About Ogilvy Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity - innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the global agency network for creative excellence and effectiveness by WARC, signifying its ability todeliver creative solutions that drive unreasonable impact for clients and communities.Ogilvy is a WPP company (NYSE: WPP). For more information, visit and follow us on LinkedIn, X, Instagram, and Facebook. Department: Advertising Location: London Contract type: 12-Month Fixed term contract Full Time/Part time: Full Time Reporting into: Business Director About Ogilvy: Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Molson Coors (owner of Madr beer), Valeo Foods UK (owner of Kettle Chips and Rowse Honey), Argos, Mondel-z International, Unilever, TK Maxx and Pernod Ricard. In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally and hosts the world’s biggest festival of behavioural science and creativity, Nudgestock - now in its 12th year. About the Role: We're in search of an adept Account Manager with considerable experience (preferably within the B2B space, who’s used to managing integrated projects within a forward-thinking agency). The core focus will involve liaison with our US based clients to understand the nature of the ask, build out the scope of the project, oversee the development of materials and get involved overseeing the development of the project strategy, supporting research, creation of messaging houses, creative production and all other aspects needed to deliver first class work. With a substantial background in project management, your pivotal responsibility will entail ensuring the flawless execution of projects, starting from initial client briefings to delivering final assets. Leveraging your extensive expertise, you'll navigate intricate project landscapes skillfully, offering astute guidance to cross-functional teams for meticulous adherence to project milestones. Your proficiency in resource alignment, whether fostering collaboration among creative minds or coordinating technical specialists, will foster an environment conducive to translating ideas into tangible results. Your strategic insight and dependable judgment will propel projects seamlessly, adapting to evolving needs and unforeseen challenges while consistently aligning with broader business objectives. We’re looking for a person our client will believe in and trust to deliver exceptional work. The Client: Our client is a leading global payment technology company, one of the largest in the world, with a significant global presence. They operate across traditional payment service lines, such as credit, debit, and pre-paid card services. However, they are increasingly focused on expanding their footprint through new services and embracing new network opportunities. This includes expanding services to include new payment flows for commercial organizations or governments, enabling digital identity services, and embedding services into new app services. The work we do for this client covers B2B and B2B2C marketing, building out product propositions to support new product expansions, building sales enablement toolkits, go-to-market plans, and the creation of advertising, activation, internal comms, digital assets, social, and content What You’ll Do: Efficient Resource Coordination: Act as the linchpin between different agency departments, synchronising resources effectively for optimal project execution. Holistic Project Oversight: Supervise the seamless execution of integrated projects ensuring impeccable completion. Proficient Project Management: Exhibit expertise in managing project setup, scoping, budgeting, and resource coordination while comprehensively grasping the client's business model. Relationship Building: Foster robust relationships with project teams, the commercial division, and the PM Lead. Proactively address resource allocation concerns and meticulously monitor project finances. Risk Management and Collaboration: Identify and mitigate potential project risks, ensuring smooth delivery by deftly collaborating with multi-agency teams. Industry Awareness and Meeting Arrangement: Stay abreast of industry-standard project tools, processes, and platforms. Strategically organise meetings to ensure comprehensive team participation. Exemplary Documentation: Maintain the highest standards of professionalism, precision, and excellence across all project documentation. Ownership: Demonstrate 'you've got this' at every stage. What You'll Need Research: Demonstrate expertise in how to generate insight and understanding around a topic using research skills and tool available - we're looking for an original thinker that is curious and intrigued to learn more and uncover insights to help steer interesting directions. Strategic: Building on your research, we want you to input into the 'thinking' behind the solution, working with our strategy team your point of view matters - we want you to confident and well enough informed to contribute to the direction of projects. Familiarity with Project Management Systems: In-depth knowledge and practical experience using various project management software and platforms. Competence in utilising these tools for efficient project planning, task allocation, progress monitoring, and team collaboration. Stakeholder Management Skills: Strong proficiency in managing diverse stakeholders, including clients, team members, senior management, and external partners. Skills in establishing and maintaining effective relationships pivotal for project success and client satisfaction. Quality Assurance and Continuous Improvement: Focus on implementing and refining quality assurance methodologies within project delivery processes. Establish protocols for ongoing review and enhancement of project outcomes and workflows. Decision-Making: Demonstrate the ability to manage crises efficiently and make well-informed decisions under pressure, sustaining project momentum while adeptly handling unforeseen challenges. Join our team in the role of Account Manager, where you will spearhead impactful creativity and cultivate client relationships on a global scale. Shape campaigns and champion innovation. How we help you Thrive: 25 days annual leave + 1 Volunteer Day Bupa Healthcare Enhanced Maternity, Adoption and Shared Parental Leave We have a Flexible Working Model with core working hours: 10am - 4pm A 1.5:1 Matching Pension Structure Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year Season Ticket Loan and Cycle to Work Scheme Life Assurance At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression. We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality. Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity. Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at . Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.
i-Jobs
Senior Business Support Officer
i-Jobs
Senior Business Support Officer Location: 1 Catford Road, Catford, London, SE6 4RU Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 19.92 per hour Job Ref: OR12142 Responsibilities Provide modern, customer-focused, efficient, and effective administrative and clerical support to directorates, including project support where required. Deliver a wide range of both routine and more complex administrative tasks to support the effective and efficient delivery of services within directorates. Focus on providing administrative support to the Housing Service, with potential future support to other Directorates as needed. Undertake all administrative work associated with the ordering and tracking of repairs works/disrepair specifications through to completion, including liaison with residents, contractors, surveyors, and other stakeholders, and effective use of key IT systems. Work with colleagues in other areas of the service to resolve operational issues, complaints, and enquiries, ensuring compliance with Lewisham Council s deadlines for responses. Manage the delivery of complex repairs and damp and mould as required, including planning, sequencing, and coordination of works, and liaising with tenants, leaseholders, contractors, and other stakeholders. Support the design and implementation of high-quality administrative and management information systems to support the work of the service, including ongoing evaluation and review. Provide background information to enable staff to respond fully to reports of housing disrepair, complaints, and other enquiries. Collate and produce reports and statistical information for pre and post inspections, contractor performance, and other issues relating to contract management. Support the organisation of statutory visits, meetings, and case conferences, including preparing papers, inviting attendees, and booking travel. Take accurate notes at meetings or other events, ensuring confidentiality is maintained at all times. Support the organisation and delivery of events and training courses, including booking venues or catering and arranging travel/accommodation. Collate, print, and distribute documents or materials as required or requested by the directorate. Process all correspondence, including logging, distribution, monitoring, prioritising, and reporting on progress and filing as appropriate. Undertake basic research and analysis of information in relation to directorates. Foster positive team working across the service and promote effective working relationships with residents, contractors, and other key stakeholders to ensure smooth running of the repairs process. Provide financial administrative support, including processing payments, compensation claims, fees, raising of purchasing orders, virements, and provision of appropriate budget reports for management reporting. Manage basic internal queries and information requests, referring more complex queries to Team Managers as necessary. Assist in the delivery of general office management tasks within the department, including supporting Business Continuity and Health & Safety processes and maintaining corporate registers or contract lists. Comply with policies and procedures relating to safeguarding, child protection, health, safety, and security, confidentiality, and data protection, reporting all concerns to an appropriate person. Ensure duties are carried out in accordance with the Council s policies and Code of Conduct, incorporating values and behaviours of being ambitious, inclusive, collaborative, accountable, and trustworthy. Take a proactive role, taking personal ownership and responsibility for the delivery of excellent customer services within your area, working closely with colleagues in relevant directorates to provide a seamless service. Support other areas of the authority with their administrative duties as part of a corporate administrative function, including support for OFTSED inspections, Peer Challenges, and any other urgent administrative matter. Change location in accordance with the needs of the service as required. Person Specification Good understanding of the role and functions of local government and the key issues facing local government, particularly in an inner London context. Good understanding of the organisation, management, and control of administrative, business support, and customer contact processes. Understanding of the legal and financial framework within which local government operates, and its role within the local community. Awareness of quality and major service issues facing the Council, particularly housing services. Awareness of the impact of major legislative change on local authority political and organisational structures as well as services and functions. Understanding of the importance of confidentiality and sensitivity with regard to dealing with residents and members of the public. Ability to deliver a wide range of administrative, business support, and customer contact processes. Ability to work effectively under supervision, delivering allocated tasks and work priorities within a changing environment to meet deadlines. Able to maintain discretion when dealing with sensitive and/or confidential information. Ability to work on own initiative where appropriate, but identify when it is necessary to seek advice or refer non-routine or more complex issues and queries to a senior officer. Good ICT skills including spreadsheets, databases, and word processing. Confident user of core business ICT systems, including LCS, EHM, Controcc, Oracle, Tribal/Synergy, SharePoint, and Microsoft packages. Effective verbal and written communication skills, with a good level of numeracy. Excellent customer service skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners. Well-developed organisational and time management skills. Demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards. Demonstrable experience of dealing effectively with the public face-to-face, by telephone, and via web enquiries. Experience of working within a busy team. Experience in handling contentious and confidential issues in an effective manner. Experience in working within a pressurised environment, prioritising and organising conflicting workloads. Experience of liaising effectively with both statutory and non-statutory agencies. Good standard of general education. Awareness of and a commitment to Equality of Access and Opportunity in a diverse community. Understanding of how equality and diversity relates to this post. Able to remain calm when working under pressure with a high workload. Positive attitude to solving complex problems. Responsive and customer-focused attitude, with a flexible approach to working as part of a team and a willingness to learn new skills. Able to work outside standard working hours as required. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 01, 2025
Contractor
Senior Business Support Officer Location: 1 Catford Road, Catford, London, SE6 4RU Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 19.92 per hour Job Ref: OR12142 Responsibilities Provide modern, customer-focused, efficient, and effective administrative and clerical support to directorates, including project support where required. Deliver a wide range of both routine and more complex administrative tasks to support the effective and efficient delivery of services within directorates. Focus on providing administrative support to the Housing Service, with potential future support to other Directorates as needed. Undertake all administrative work associated with the ordering and tracking of repairs works/disrepair specifications through to completion, including liaison with residents, contractors, surveyors, and other stakeholders, and effective use of key IT systems. Work with colleagues in other areas of the service to resolve operational issues, complaints, and enquiries, ensuring compliance with Lewisham Council s deadlines for responses. Manage the delivery of complex repairs and damp and mould as required, including planning, sequencing, and coordination of works, and liaising with tenants, leaseholders, contractors, and other stakeholders. Support the design and implementation of high-quality administrative and management information systems to support the work of the service, including ongoing evaluation and review. Provide background information to enable staff to respond fully to reports of housing disrepair, complaints, and other enquiries. Collate and produce reports and statistical information for pre and post inspections, contractor performance, and other issues relating to contract management. Support the organisation of statutory visits, meetings, and case conferences, including preparing papers, inviting attendees, and booking travel. Take accurate notes at meetings or other events, ensuring confidentiality is maintained at all times. Support the organisation and delivery of events and training courses, including booking venues or catering and arranging travel/accommodation. Collate, print, and distribute documents or materials as required or requested by the directorate. Process all correspondence, including logging, distribution, monitoring, prioritising, and reporting on progress and filing as appropriate. Undertake basic research and analysis of information in relation to directorates. Foster positive team working across the service and promote effective working relationships with residents, contractors, and other key stakeholders to ensure smooth running of the repairs process. Provide financial administrative support, including processing payments, compensation claims, fees, raising of purchasing orders, virements, and provision of appropriate budget reports for management reporting. Manage basic internal queries and information requests, referring more complex queries to Team Managers as necessary. Assist in the delivery of general office management tasks within the department, including supporting Business Continuity and Health & Safety processes and maintaining corporate registers or contract lists. Comply with policies and procedures relating to safeguarding, child protection, health, safety, and security, confidentiality, and data protection, reporting all concerns to an appropriate person. Ensure duties are carried out in accordance with the Council s policies and Code of Conduct, incorporating values and behaviours of being ambitious, inclusive, collaborative, accountable, and trustworthy. Take a proactive role, taking personal ownership and responsibility for the delivery of excellent customer services within your area, working closely with colleagues in relevant directorates to provide a seamless service. Support other areas of the authority with their administrative duties as part of a corporate administrative function, including support for OFTSED inspections, Peer Challenges, and any other urgent administrative matter. Change location in accordance with the needs of the service as required. Person Specification Good understanding of the role and functions of local government and the key issues facing local government, particularly in an inner London context. Good understanding of the organisation, management, and control of administrative, business support, and customer contact processes. Understanding of the legal and financial framework within which local government operates, and its role within the local community. Awareness of quality and major service issues facing the Council, particularly housing services. Awareness of the impact of major legislative change on local authority political and organisational structures as well as services and functions. Understanding of the importance of confidentiality and sensitivity with regard to dealing with residents and members of the public. Ability to deliver a wide range of administrative, business support, and customer contact processes. Ability to work effectively under supervision, delivering allocated tasks and work priorities within a changing environment to meet deadlines. Able to maintain discretion when dealing with sensitive and/or confidential information. Ability to work on own initiative where appropriate, but identify when it is necessary to seek advice or refer non-routine or more complex issues and queries to a senior officer. Good ICT skills including spreadsheets, databases, and word processing. Confident user of core business ICT systems, including LCS, EHM, Controcc, Oracle, Tribal/Synergy, SharePoint, and Microsoft packages. Effective verbal and written communication skills, with a good level of numeracy. Excellent customer service skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners. Well-developed organisational and time management skills. Demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards. Demonstrable experience of dealing effectively with the public face-to-face, by telephone, and via web enquiries. Experience of working within a busy team. Experience in handling contentious and confidential issues in an effective manner. Experience in working within a pressurised environment, prioritising and organising conflicting workloads. Experience of liaising effectively with both statutory and non-statutory agencies. Good standard of general education. Awareness of and a commitment to Equality of Access and Opportunity in a diverse community. Understanding of how equality and diversity relates to this post. Able to remain calm when working under pressure with a high workload. Positive attitude to solving complex problems. Responsive and customer-focused attitude, with a flexible approach to working as part of a team and a willingness to learn new skills. Able to work outside standard working hours as required. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.

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