Regional Support Supervisor Purpose of your role: Working Hours: Working up to 40 hours per week, over 5 days, flexibility for weekend working will be required for this role. Driver Requirement: Access to own car is essential for this role as traveling is part of the job. Supporting Regional Performance Managers in managing the day-to-day activity and running of departments within stores. Building relationships, effective coaching of teams and delivering consistent operational and commercial standards. Driving sales and profitability through the performance and development of the Field Merchandising Teams. Key Objectives: Supporting the Regional Performance Manager to Implement and maintain the appropriate operating standards and principles across the area to maximize consistency and results, always seeking to improve our service to internal and external customers. Supporting and coaching individuals to meet the business targets. To be aware of monetary budget through payroll and expenses. To be fully flexible and reactive to the Regional Performance Manager requests at all times. Responsibilities of the role: Coaching and leadership: To support in delivering the field Merchandising Retail strategy. To support in the communication of business and regional objectives to store teams. To identify underperforming stores, liaise with the Regional Performance Manager, and support in the plan to drive performance in the area. To collate and provide constructive feedback to colleagues and the senior team. To support compliance in the delivery of all activity - promotional and trading. To work with the store, Regional Performance Manager and merchandising team, building relationships, and supporting communication. To be highly organised through planning workload and managing time in an effective way. Attend team meetings when applicable, celebrate success, share best practice, and drive consistency across the area. Support in the development of new business opportunities. Support in the development of new policies, procedures, and technology. Support in developing a culture of teamwork, resilience, and high performance. Adopt a coaching style of leadership within the team. To be computer literate with working knowledge of Excel, Word, Power Point and all Dee Set systems. People: To ensure that training, coaching and development of merchandising colleagues is delivered including D Learning. To work with the Regional Performance Manager and to ensure all on the job training is completed. To support in performance reviews of the merchandising team and identification of individuals with potential for development and growth. To support delivery of HR process and policies through the line. Customer Service: Ensure we follow procedures and provide the support to deliver maximum on-shelf availability. Ensure that the merchandising proposition is delivered consistently in all stores. Ensuring all colleagues are aware of specific procedures and policies in line with customer's guidelines and are adhering to them. Ensure that the team delivers and maintains a fast, friendly and efficient service to both internal and external customers. Develop and maintain the image and perception of the Dee Set brand & ensure it is known both internally and externally for its exceptional service. Always role model exceptional customer service in store, engaging in communication with store management teams to build strong relationships. Support in ensuring all customer complaints are dealt with in a fast, positive and professional manner.
Sep 04, 2025
Full time
Regional Support Supervisor Purpose of your role: Working Hours: Working up to 40 hours per week, over 5 days, flexibility for weekend working will be required for this role. Driver Requirement: Access to own car is essential for this role as traveling is part of the job. Supporting Regional Performance Managers in managing the day-to-day activity and running of departments within stores. Building relationships, effective coaching of teams and delivering consistent operational and commercial standards. Driving sales and profitability through the performance and development of the Field Merchandising Teams. Key Objectives: Supporting the Regional Performance Manager to Implement and maintain the appropriate operating standards and principles across the area to maximize consistency and results, always seeking to improve our service to internal and external customers. Supporting and coaching individuals to meet the business targets. To be aware of monetary budget through payroll and expenses. To be fully flexible and reactive to the Regional Performance Manager requests at all times. Responsibilities of the role: Coaching and leadership: To support in delivering the field Merchandising Retail strategy. To support in the communication of business and regional objectives to store teams. To identify underperforming stores, liaise with the Regional Performance Manager, and support in the plan to drive performance in the area. To collate and provide constructive feedback to colleagues and the senior team. To support compliance in the delivery of all activity - promotional and trading. To work with the store, Regional Performance Manager and merchandising team, building relationships, and supporting communication. To be highly organised through planning workload and managing time in an effective way. Attend team meetings when applicable, celebrate success, share best practice, and drive consistency across the area. Support in the development of new business opportunities. Support in the development of new policies, procedures, and technology. Support in developing a culture of teamwork, resilience, and high performance. Adopt a coaching style of leadership within the team. To be computer literate with working knowledge of Excel, Word, Power Point and all Dee Set systems. People: To ensure that training, coaching and development of merchandising colleagues is delivered including D Learning. To work with the Regional Performance Manager and to ensure all on the job training is completed. To support in performance reviews of the merchandising team and identification of individuals with potential for development and growth. To support delivery of HR process and policies through the line. Customer Service: Ensure we follow procedures and provide the support to deliver maximum on-shelf availability. Ensure that the merchandising proposition is delivered consistently in all stores. Ensuring all colleagues are aware of specific procedures and policies in line with customer's guidelines and are adhering to them. Ensure that the team delivers and maintains a fast, friendly and efficient service to both internal and external customers. Develop and maintain the image and perception of the Dee Set brand & ensure it is known both internally and externally for its exceptional service. Always role model exceptional customer service in store, engaging in communication with store management teams to build strong relationships. Support in ensuring all customer complaints are dealt with in a fast, positive and professional manner.
Exciting opportunity for a smart, can-do' minded individual to become a vital part of our technology team. Supporting and executing our growth plan will be key, making our technology smarter whilst exploring new opportunities. About Liv-ex With over 630 members worldwide, Liv-ex is today the global marketplace for the wine trade. We offer a multitude of business services covering trading opportunities, data, logistics and various automation technologies; aimed at a diverse group of wine businesses, from ambitious young start-ups to established merchants and traders. Our aim is to make the wine trade more transparent, efficient, and safe, for the benefit of our members and the market as a whole. We are hardworking, committed and action oriented, retaining a valued neutrality in the market. Founded in 2000, Liv-ex has grown to serve a growing number of members in the B2B sector, with an ever-expanding range of services. We help our members and other stakeholders to better understand the fine wine market and identify profit opportunities. Summary Purpose We're looking for a Senior Technical Lead/Technical Manager with a strong Back End focus and hands-on full-stack capability (React/TypeScript + Java/Spring Boot) to drive the delivery of scalable, high-quality web applications. In this role, you'll blend deep technical expertise with strong leadership, guiding both architectural direction and team delivery. You'll remain actively engaged in the engineering process spending approximately 10-20% of your time coding, 10-20% on code reviews and mentoring, and 10-15% on architecture and design. The remaining 45-70% will be dedicated to team leadership and cross-functional collaboration, including planning, stakeholder communication, and fostering a high-performance engineering culture. This is a full-time, mostly office based in London, reporting directly to the Head of Technology. You will oversee an in-house team comprising 2 Technical Leads and 6 Engineers, while also managing coordination and delivery from an offshore team that includes a Senior Technical Lead, 2 Technical Leads, and 6 Engineers. The position offers clear growth opportunities whether toward deeper technical and architectural leadership or into broader strategic and managerial responsibilities while giving you a key role in shaping the future of our platforms and engineering practices. Responsibilities: Technical Leadership Lead the architectural direction and technical execution of full-stack applications using React/TypeScript and Java (Spring Boot). Own and drive the adoption of best practices in code quality, performance, accessibility, and cloud-native engineering. Remain hands-on with 10-20% of your time dedicated to high-impact coding, architectural spikes, and technical deep dives. Serve as the final escalation point for complex technical issues, platform-level concerns, and production incidents. Team Management & Mentorship Manage and mentor an in-house team of 2 Technical Leads and 6 Engineers, while coordinating with an offshore team comprising a Senior Tech Lead, 2 TLs, and 6 Engineers. Conduct structured code reviews, drive technical knowledge sharing, and support career development for mid and senior engineers. Foster a high-performance, collaborative engineering culture that encourages ownership, accountability, and psychological safety. Strategic & Project Thinking Oversee Agile delivery processes, including sprint planning, backlog grooming, and velocity tracking using tools like Jira. Work closely with Product Team to align technical outcomes with business goals. Translate strategic objectives into actionable engineering plans, ensuring timely delivery and high-quality output across teams. Contribute to roadmap planning, resourcing decisions, and platform-level priorities. Innovation & Continuous Improvement Continuously identify and address technical debt, promote modular and maintainable code, and evolve the system architecture. Drive DevOps practices and automation improvements using CI/CD pipelines, Bitbucket, Docker, and AWS. Evaluate and adopt emerging technologies, frameworks, and design patterns to keep engineering efforts modern and forward-looking. Encourage experimentation, proof-of-concepts, and continuous learning within the team to support long-term growth and innovation. Knowledge, Skills, and Experience Essential: 10-15 years of total professional experience in software engineering, with substantial time spent in full-stack and Back End-heavy environments. Minimum 3-5 years in a Technical Lead or Engineering Manager capacity, leading multiple engineers and cross-functional initiatives. Proven experience overseeing distributed teams and driving consistent delivery and code quality across onshore-offshore team structures. Strong architectural acumen with a track record of designing and scaling enterprise-grade web applications. Demonstrated ability to operate in a hands-on capacity, while also guiding broader team direction and delivery health. Skilled in cloud-native development using AWS (S3, CloudFront, Lambda, API Gateway, IAM/Auth0). Deep understanding of SDLC, Agile delivery, and cross-functional collaboration (Product, UX, QA). Proficient in CI/CD, Docker, Git, and test frameworks like Jest and Cypress. Strong communication skills able to bridge technical and non-technical stakeholders. Experience with Jira for sprint planning and delivery tracking; familiarity with Figma for UI handoffs. Track record of driving technical roadmaps, resolving architecture challenges, and modernizing platforms. Passion for mentoring, continuous improvement, and adopting emerging technologies. Bachelor's degree in computer science, software engineering, or a similar field. Desirable: Experience migrating monolithic architectures to modular or micro Front End systems. Exposure to Server Side rendering (SSR) or JAMstack frameworks (eg, Next.js, Vite). Contributions to open-source projects, internal tooling, or Front End design systems. Strong UX sensibility or history of close collaboration with UI/UX design teams. Experience working within regulated, high-availability, or performance-critical environments. Certifications such as AWS Certified Developer, AWS Solutions Architect, Meta Front End Developer, or Certified JavaScript Developer To apply, please send your CV with a cover letter detailing why you are interested in this role
Sep 04, 2025
Full time
Exciting opportunity for a smart, can-do' minded individual to become a vital part of our technology team. Supporting and executing our growth plan will be key, making our technology smarter whilst exploring new opportunities. About Liv-ex With over 630 members worldwide, Liv-ex is today the global marketplace for the wine trade. We offer a multitude of business services covering trading opportunities, data, logistics and various automation technologies; aimed at a diverse group of wine businesses, from ambitious young start-ups to established merchants and traders. Our aim is to make the wine trade more transparent, efficient, and safe, for the benefit of our members and the market as a whole. We are hardworking, committed and action oriented, retaining a valued neutrality in the market. Founded in 2000, Liv-ex has grown to serve a growing number of members in the B2B sector, with an ever-expanding range of services. We help our members and other stakeholders to better understand the fine wine market and identify profit opportunities. Summary Purpose We're looking for a Senior Technical Lead/Technical Manager with a strong Back End focus and hands-on full-stack capability (React/TypeScript + Java/Spring Boot) to drive the delivery of scalable, high-quality web applications. In this role, you'll blend deep technical expertise with strong leadership, guiding both architectural direction and team delivery. You'll remain actively engaged in the engineering process spending approximately 10-20% of your time coding, 10-20% on code reviews and mentoring, and 10-15% on architecture and design. The remaining 45-70% will be dedicated to team leadership and cross-functional collaboration, including planning, stakeholder communication, and fostering a high-performance engineering culture. This is a full-time, mostly office based in London, reporting directly to the Head of Technology. You will oversee an in-house team comprising 2 Technical Leads and 6 Engineers, while also managing coordination and delivery from an offshore team that includes a Senior Technical Lead, 2 Technical Leads, and 6 Engineers. The position offers clear growth opportunities whether toward deeper technical and architectural leadership or into broader strategic and managerial responsibilities while giving you a key role in shaping the future of our platforms and engineering practices. Responsibilities: Technical Leadership Lead the architectural direction and technical execution of full-stack applications using React/TypeScript and Java (Spring Boot). Own and drive the adoption of best practices in code quality, performance, accessibility, and cloud-native engineering. Remain hands-on with 10-20% of your time dedicated to high-impact coding, architectural spikes, and technical deep dives. Serve as the final escalation point for complex technical issues, platform-level concerns, and production incidents. Team Management & Mentorship Manage and mentor an in-house team of 2 Technical Leads and 6 Engineers, while coordinating with an offshore team comprising a Senior Tech Lead, 2 TLs, and 6 Engineers. Conduct structured code reviews, drive technical knowledge sharing, and support career development for mid and senior engineers. Foster a high-performance, collaborative engineering culture that encourages ownership, accountability, and psychological safety. Strategic & Project Thinking Oversee Agile delivery processes, including sprint planning, backlog grooming, and velocity tracking using tools like Jira. Work closely with Product Team to align technical outcomes with business goals. Translate strategic objectives into actionable engineering plans, ensuring timely delivery and high-quality output across teams. Contribute to roadmap planning, resourcing decisions, and platform-level priorities. Innovation & Continuous Improvement Continuously identify and address technical debt, promote modular and maintainable code, and evolve the system architecture. Drive DevOps practices and automation improvements using CI/CD pipelines, Bitbucket, Docker, and AWS. Evaluate and adopt emerging technologies, frameworks, and design patterns to keep engineering efforts modern and forward-looking. Encourage experimentation, proof-of-concepts, and continuous learning within the team to support long-term growth and innovation. Knowledge, Skills, and Experience Essential: 10-15 years of total professional experience in software engineering, with substantial time spent in full-stack and Back End-heavy environments. Minimum 3-5 years in a Technical Lead or Engineering Manager capacity, leading multiple engineers and cross-functional initiatives. Proven experience overseeing distributed teams and driving consistent delivery and code quality across onshore-offshore team structures. Strong architectural acumen with a track record of designing and scaling enterprise-grade web applications. Demonstrated ability to operate in a hands-on capacity, while also guiding broader team direction and delivery health. Skilled in cloud-native development using AWS (S3, CloudFront, Lambda, API Gateway, IAM/Auth0). Deep understanding of SDLC, Agile delivery, and cross-functional collaboration (Product, UX, QA). Proficient in CI/CD, Docker, Git, and test frameworks like Jest and Cypress. Strong communication skills able to bridge technical and non-technical stakeholders. Experience with Jira for sprint planning and delivery tracking; familiarity with Figma for UI handoffs. Track record of driving technical roadmaps, resolving architecture challenges, and modernizing platforms. Passion for mentoring, continuous improvement, and adopting emerging technologies. Bachelor's degree in computer science, software engineering, or a similar field. Desirable: Experience migrating monolithic architectures to modular or micro Front End systems. Exposure to Server Side rendering (SSR) or JAMstack frameworks (eg, Next.js, Vite). Contributions to open-source projects, internal tooling, or Front End design systems. Strong UX sensibility or history of close collaboration with UI/UX design teams. Experience working within regulated, high-availability, or performance-critical environments. Certifications such as AWS Certified Developer, AWS Solutions Architect, Meta Front End Developer, or Certified JavaScript Developer To apply, please send your CV with a cover letter detailing why you are interested in this role
Engineering Director, Technical Director, Head of Software Engineering, Software Development Manager. Java/AWS Ink Search are representing a prestigious firm in the commodities/energy trading industry. They focus on renewable energy trading and asset optimisation across the UK, European, Swiss, Singaporean, Japanese and Australian markets and have grown from 20 to 2000+ people over the last 8 years. As they embark on another phase of growth, they have a critical recruitment mandate to secure a talented Technical Director to lead their large Software Engineering department. The successful candidate will be responsible for managing the Technology Strategy, Architecture and the execution of the long term Product Vision. You'll define and shape a culture of success across the Engineering teams, managing in excess of 60 engineers, and work closely with the Product, Analysis and Delivery teams to ensure long term scalability, revenue growth and operational success. The successful candidate will have a background in Software Engineering, have experience managing multiple Software Engineering Teams with a heavy Java/AWS emphasis and strong experience leading the build and execution of high frequency, low latency trading platforms/applications in an Investment Bank, Hedge Fund, Commodities Trader or Wealth Manager. The role will require some business travel and requires a smart, strategic, dynamic applicant who appreciates Software Design and Development within a complex low latency Trading setting. This is a superb opportunity to work right at the forefront of the Energy Transition, you'll join the Senior Leadership team of a rapidly expanding market leader and have exponential career growth and learning opportunity. For those interested, or even curious to learn a little more, please don't hesitate to apply and we can schedule an initial exploratory conversation. All applications will be handled with the strictest of confidence.
Sep 04, 2025
Full time
Engineering Director, Technical Director, Head of Software Engineering, Software Development Manager. Java/AWS Ink Search are representing a prestigious firm in the commodities/energy trading industry. They focus on renewable energy trading and asset optimisation across the UK, European, Swiss, Singaporean, Japanese and Australian markets and have grown from 20 to 2000+ people over the last 8 years. As they embark on another phase of growth, they have a critical recruitment mandate to secure a talented Technical Director to lead their large Software Engineering department. The successful candidate will be responsible for managing the Technology Strategy, Architecture and the execution of the long term Product Vision. You'll define and shape a culture of success across the Engineering teams, managing in excess of 60 engineers, and work closely with the Product, Analysis and Delivery teams to ensure long term scalability, revenue growth and operational success. The successful candidate will have a background in Software Engineering, have experience managing multiple Software Engineering Teams with a heavy Java/AWS emphasis and strong experience leading the build and execution of high frequency, low latency trading platforms/applications in an Investment Bank, Hedge Fund, Commodities Trader or Wealth Manager. The role will require some business travel and requires a smart, strategic, dynamic applicant who appreciates Software Design and Development within a complex low latency Trading setting. This is a superb opportunity to work right at the forefront of the Energy Transition, you'll join the Senior Leadership team of a rapidly expanding market leader and have exponential career growth and learning opportunity. For those interested, or even curious to learn a little more, please don't hesitate to apply and we can schedule an initial exploratory conversation. All applications will be handled with the strictest of confidence.
New Senior Operations Manager role working for an International Cross-Border eCommerce delivery business. They offer global delivery solutions for seamless cross-border trade, helping retailers deliver to over 200 countries - even the regions that are typically complex to reach.They help retailers reach shoppers worldwide through seamless cross-border delivery solutions, with a relentless focus on excellent customer service. By investing in people and technology, they drive innovation in eCommerce delivery, ensuring expertise, quality, and care in every parcel's journey. It's never just a parcel.Our client looking for a motivated and capable Senior Operations Manager to join our clients team and help deliver outstanding results in this area of the business. You'll contribute to the success of this fast growing global delivery solutions business for International Cross-border trade by bringing expertise, commitment, and a focus on delivering high-quality outcomes. This is a role for someone who enjoys responsibility, has strong communication and problem-solving skills, thrives in a fast-moving environment, has a data driven and analytical approach and is ready to make a meaningful impact in an organization that is passionate about its core values and customer excellence.Working with stakeholders across the business the Senior Operations Manager has overall responsibility for Operations including Planning, Warehouse P&L, Warehouse Health & KPI's, Airfreight, Aviation Security, Compliance, Transport, Export & Import Clearance, H&S, Disaster Recovery and Continuous Improvement & Best Practice.Key Responsibilities :- Overall responsibility for operations ensuring that processes run efficiently and effectively- Be the Voice of Operations and the Operations Champion throughout the business- Responsibility for operational planning using a data driven and analytical approach- Manage, lead, train and mentor cross functional direct reports (Warehouse Manager, Logistics Manager and Compliance & Aviation Security Manager) whilst having overall responsibility for the wider Operations Team (circa 20 team members)- Responsibility for the operations budget & operations/warehouse P&L- Responsibility for driving improvements, best practice and operational excellence- Develop & implement operational strategies and SOP's- Responsibility for warehouse health, procurement, KPI's and operational performance- Responsibility for always ensuring compliance with regulations and health & safety standards- Overall responsibility for relationships with regulatory bodies and external consultants ie CAA, HMRC (Border Force, MOU, Trading Standards etc), Traffic Commissioner- Responsibility for disaster recovery planning which is regularly reviewed and testedAll applicants must have previous experience working for an Interntional eCommerce Cross-Border Delivery solutions business.You will also need to be :- A good communicator- Problem solver- Flexible on hours- Understand bonded warehouses- Have the ability to work under pressure and cope in fast paced environment- Understand and have experience in running an eCommerce operation within an Interntionl cross border deliver business- Have the drive to thrive in an organisation growing quickly- Be customer focused- Be data driven- Understand numbers in Operations- Understand the power of data and how it drives improvement- Ideally have experience in the re-location of a warehouse, as they hve expansion plans to move to bigger premises in the futureWhy join the business :- Be part of a fast-growing, award-winning company redefining cross-border delivery- Work with a supportive, high-performing team- Make a meaningful impact - and see the results of your work- Excellent package of circa £70,000 Basic salary plus 10% bonus
Sep 03, 2025
Full time
New Senior Operations Manager role working for an International Cross-Border eCommerce delivery business. They offer global delivery solutions for seamless cross-border trade, helping retailers deliver to over 200 countries - even the regions that are typically complex to reach.They help retailers reach shoppers worldwide through seamless cross-border delivery solutions, with a relentless focus on excellent customer service. By investing in people and technology, they drive innovation in eCommerce delivery, ensuring expertise, quality, and care in every parcel's journey. It's never just a parcel.Our client looking for a motivated and capable Senior Operations Manager to join our clients team and help deliver outstanding results in this area of the business. You'll contribute to the success of this fast growing global delivery solutions business for International Cross-border trade by bringing expertise, commitment, and a focus on delivering high-quality outcomes. This is a role for someone who enjoys responsibility, has strong communication and problem-solving skills, thrives in a fast-moving environment, has a data driven and analytical approach and is ready to make a meaningful impact in an organization that is passionate about its core values and customer excellence.Working with stakeholders across the business the Senior Operations Manager has overall responsibility for Operations including Planning, Warehouse P&L, Warehouse Health & KPI's, Airfreight, Aviation Security, Compliance, Transport, Export & Import Clearance, H&S, Disaster Recovery and Continuous Improvement & Best Practice.Key Responsibilities :- Overall responsibility for operations ensuring that processes run efficiently and effectively- Be the Voice of Operations and the Operations Champion throughout the business- Responsibility for operational planning using a data driven and analytical approach- Manage, lead, train and mentor cross functional direct reports (Warehouse Manager, Logistics Manager and Compliance & Aviation Security Manager) whilst having overall responsibility for the wider Operations Team (circa 20 team members)- Responsibility for the operations budget & operations/warehouse P&L- Responsibility for driving improvements, best practice and operational excellence- Develop & implement operational strategies and SOP's- Responsibility for warehouse health, procurement, KPI's and operational performance- Responsibility for always ensuring compliance with regulations and health & safety standards- Overall responsibility for relationships with regulatory bodies and external consultants ie CAA, HMRC (Border Force, MOU, Trading Standards etc), Traffic Commissioner- Responsibility for disaster recovery planning which is regularly reviewed and testedAll applicants must have previous experience working for an Interntional eCommerce Cross-Border Delivery solutions business.You will also need to be :- A good communicator- Problem solver- Flexible on hours- Understand bonded warehouses- Have the ability to work under pressure and cope in fast paced environment- Understand and have experience in running an eCommerce operation within an Interntionl cross border deliver business- Have the drive to thrive in an organisation growing quickly- Be customer focused- Be data driven- Understand numbers in Operations- Understand the power of data and how it drives improvement- Ideally have experience in the re-location of a warehouse, as they hve expansion plans to move to bigger premises in the futureWhy join the business :- Be part of a fast-growing, award-winning company redefining cross-border delivery- Work with a supportive, high-performing team- Make a meaningful impact - and see the results of your work- Excellent package of circa £70,000 Basic salary plus 10% bonus
Subject - Senior Technical Support Engineer - Hands on Lab Equipment - Devon Job Title: Senior Technical Support Engineer Benefits: Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location: The role will be primarily working onsite at the Paignton office with occasional requirement to visit customer facilities, worldwide. You must have a willingness to travel within Europe and occasionally further afield, up to 20% of the time. The Client: Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. They design, manufacture and supply advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate: As a Support Engineer, you will leverage your technical expertise as an integral part of the company's mission, to deliver exceptional technical support to their international household name and industry leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Technology products. The Role: Your responsibilities will include diagnosing and resolving issues related to advanced, test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of technical information to both technical and non-technical audiences is essential for ensuring customer satisfaction. In addition to providing direct support to customers, you will collaborate with the in-house engineering team to escalate and resolve complex technical issues. This collaboration is vital in maintaining the company's reputation for delivering innovative and reliable solutions to high-profile organizations worldwide. Key Duties: As a member of Support Services, work with the global support team to provide customers and end users with product and technical support by performing the following duties. Responding to incoming Service Requests from customers, sales engineers and sales team via online portals/applications email and phone. Analysing reported problems, replicating and demonstrating them if needed, using appropriate dedicated support equipment. Suggesting, preparing and delivering solutions to customers for both hardware and software problems. Liaising with software/hardware engineers to analyse and resolve complex customer issues and to report identified hardware or software design flaws. Complete and maintain records of customer issues, product defects, etc. using the companies CRM tools (Salesforce/Jira). Assist Professional Services (PS) team with delivery of PS engagements if required. On-site installation and technical support for customers when required. Providing level 1 hardware repair and calibration services for customers. Other responsibilities: Assisting in distribution of software and hardware upgrades to customers. Performing calibrations/integrations at customer sites on key product range when required. Generating special test scenarios from customer requests. Maintaining literature available through the support website. Job Requirements: BA, BEng or HND in appropriate Engineering discipline. Demonstrable related experience in a high technology organisation. Direct experience providing technical customer support. Direct and recent experience using standard RF and other test equipment such as: Power Meters Spectrum analysers Frequency counters Oscilloscopes Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations. Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company. Good communication and presentation skills. Proven problem-solving abilities. Flexible and dedicated approach. Must be able to work in a fast-paced environment and effectively manage multiple priorities. Desirable: Experience with the Linux OS. Experience with tools such as Salesforce and Jira. To apply for this Senior Technical Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Sep 03, 2025
Full time
Subject - Senior Technical Support Engineer - Hands on Lab Equipment - Devon Job Title: Senior Technical Support Engineer Benefits: Pension, Life Insurance, Health Care, Dental, Gym, Birthday Benefits, 25 days' annual leave, Fitness Classes, & Progression Location: The role will be primarily working onsite at the Paignton office with occasional requirement to visit customer facilities, worldwide. You must have a willingness to travel within Europe and occasionally further afield, up to 20% of the time. The Client: Curo are Partnering with a Global Company who deliver their B2B Customers cutting-edge technology. Their automated test and assurance solutions accelerate technology development in the lab, and ensure new products and services perform in the real world. They design, manufacture and supply advanced satellite navigation test and simulation systems, many of which comprise radio frequency signal generators plus computer systems running complex application software; all designed in-house. These systems are sold all over the world to high-profile organisations and inevitably there are occasional problems experienced by the users - component failures, software bugs, documentation issues or the customer may simply need guidance and/or advice. The Candidate: As a Support Engineer, you will leverage your technical expertise as an integral part of the company's mission, to deliver exceptional technical support to their international household name and industry leading clientele. Working closely with a friendly and close-knit team, you will report to the Support Services Manager for Technology products. The Role: Your responsibilities will include diagnosing and resolving issues related to advanced, test and simulation systems, troubleshooting component failures, addressing software bugs, resolving documentation issues, and providing guidance to customers. Effective communication of technical information to both technical and non-technical audiences is essential for ensuring customer satisfaction. In addition to providing direct support to customers, you will collaborate with the in-house engineering team to escalate and resolve complex technical issues. This collaboration is vital in maintaining the company's reputation for delivering innovative and reliable solutions to high-profile organizations worldwide. Key Duties: As a member of Support Services, work with the global support team to provide customers and end users with product and technical support by performing the following duties. Responding to incoming Service Requests from customers, sales engineers and sales team via online portals/applications email and phone. Analysing reported problems, replicating and demonstrating them if needed, using appropriate dedicated support equipment. Suggesting, preparing and delivering solutions to customers for both hardware and software problems. Liaising with software/hardware engineers to analyse and resolve complex customer issues and to report identified hardware or software design flaws. Complete and maintain records of customer issues, product defects, etc. using the companies CRM tools (Salesforce/Jira). Assist Professional Services (PS) team with delivery of PS engagements if required. On-site installation and technical support for customers when required. Providing level 1 hardware repair and calibration services for customers. Other responsibilities: Assisting in distribution of software and hardware upgrades to customers. Performing calibrations/integrations at customer sites on key product range when required. Generating special test scenarios from customer requests. Maintaining literature available through the support website. Job Requirements: BA, BEng or HND in appropriate Engineering discipline. Demonstrable related experience in a high technology organisation. Direct experience providing technical customer support. Direct and recent experience using standard RF and other test equipment such as: Power Meters Spectrum analysers Frequency counters Oscilloscopes Ability to read, analyse, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations. Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company. Good communication and presentation skills. Proven problem-solving abilities. Flexible and dedicated approach. Must be able to work in a fast-paced environment and effectively manage multiple priorities. Desirable: Experience with the Linux OS. Experience with tools such as Salesforce and Jira. To apply for this Senior Technical Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
New Senior Operations Manager role working for an International Cross-Border eCommerce delivery business. They offer global delivery solutions for seamless cross-border trade, helping retailers deliver to over 200 countries - even the regions that are typically complex to reach. They help retailers reach shoppers worldwide through seamless cross-border delivery solutions, with a relentless focus on excellent customer service. By investing in people and technology, they drive innovation in eCommerce delivery, ensuring expertise, quality, and care in every parcel's journey. It's never just a parcel. Our client looking for a motivated and capable Senior Operations Manager to join our clients team and help deliver outstanding results in this area of the business. You'll contribute to the success of this fast growing global delivery solutions business for International Cross-border trade by bringing expertise, commitment, and a focus on delivering high-quality outcomes. This is a role for someone who enjoys responsibility, has strong communication and problem-solving skills, thrives in a fast-moving environment, has a data driven and analytical approach and is ready to make a meaningful impact in an organization that is passionate about its core values and customer excellence. Working with stakeholders across the business the Senior Operations Manager has overall responsibility for Operations including Planning, Warehouse P&L, Warehouse Health & KPI's, Airfreight, Aviation Security, Compliance, Transport, Export & Import Clearance, H&S, Disaster Recovery and Continuous Improvement & Best Practice. Key Responsibilities : - Overall responsibility for operations ensuring that processes run efficiently and effectively - Be the Voice of Operations and the Operations Champion throughout the business - Responsibility for operational planning using a data driven and analytical approach - Manage, lead, train and mentor cross functional direct reports (Warehouse Manager, Logistics Manager and Compliance & Aviation Security Manager) whilst having overall responsibility for the wider Operations Team (circa 20 team members) - Responsibility for the operations budget & operations/warehouse P&L - Responsibility for driving improvements, best practice and operational excellence - Develop & implement operational strategies and SOP's - Responsibility for warehouse health, procurement, KPI's and operational performance - Responsibility for always ensuring compliance with regulations and health & safety standards - Overall responsibility for relationships with regulatory bodies and external consultants ie CAA, HMRC (Border Force, MOU, Trading Standards etc), Traffic Commissioner - Responsibility for disaster recovery planning which is regularly reviewed and tested All applicants must have previous experience working for an Interntional eCommerce Cross-Border Delivery solutions business. You will also need to be : - A good communicator - Problem solver - Flexible on hours - Understand bonded warehouses - Have the ability to work under pressure and cope in fast paced environment - Understand and have experience in running an eCommerce operation within an Interntionl cross border deliver business - Have the drive to thrive in an organisation growing quickly - Be customer focused - Be data driven - Understand numbers in Operations - Understand the power of data and how it drives improvement - Ideally have experience in the re-location of a warehouse, as they hve expansion plans to move to bigger premises in the future Why join the business : - Be part of a fast-growing, award-winning company redefining cross-border delivery - Work with a supportive, high-performing team - Make a meaningful impact - and see the results of your work - Excellent package of circa 70,000 Basic salary plus 10% bonus
Sep 03, 2025
Full time
New Senior Operations Manager role working for an International Cross-Border eCommerce delivery business. They offer global delivery solutions for seamless cross-border trade, helping retailers deliver to over 200 countries - even the regions that are typically complex to reach. They help retailers reach shoppers worldwide through seamless cross-border delivery solutions, with a relentless focus on excellent customer service. By investing in people and technology, they drive innovation in eCommerce delivery, ensuring expertise, quality, and care in every parcel's journey. It's never just a parcel. Our client looking for a motivated and capable Senior Operations Manager to join our clients team and help deliver outstanding results in this area of the business. You'll contribute to the success of this fast growing global delivery solutions business for International Cross-border trade by bringing expertise, commitment, and a focus on delivering high-quality outcomes. This is a role for someone who enjoys responsibility, has strong communication and problem-solving skills, thrives in a fast-moving environment, has a data driven and analytical approach and is ready to make a meaningful impact in an organization that is passionate about its core values and customer excellence. Working with stakeholders across the business the Senior Operations Manager has overall responsibility for Operations including Planning, Warehouse P&L, Warehouse Health & KPI's, Airfreight, Aviation Security, Compliance, Transport, Export & Import Clearance, H&S, Disaster Recovery and Continuous Improvement & Best Practice. Key Responsibilities : - Overall responsibility for operations ensuring that processes run efficiently and effectively - Be the Voice of Operations and the Operations Champion throughout the business - Responsibility for operational planning using a data driven and analytical approach - Manage, lead, train and mentor cross functional direct reports (Warehouse Manager, Logistics Manager and Compliance & Aviation Security Manager) whilst having overall responsibility for the wider Operations Team (circa 20 team members) - Responsibility for the operations budget & operations/warehouse P&L - Responsibility for driving improvements, best practice and operational excellence - Develop & implement operational strategies and SOP's - Responsibility for warehouse health, procurement, KPI's and operational performance - Responsibility for always ensuring compliance with regulations and health & safety standards - Overall responsibility for relationships with regulatory bodies and external consultants ie CAA, HMRC (Border Force, MOU, Trading Standards etc), Traffic Commissioner - Responsibility for disaster recovery planning which is regularly reviewed and tested All applicants must have previous experience working for an Interntional eCommerce Cross-Border Delivery solutions business. You will also need to be : - A good communicator - Problem solver - Flexible on hours - Understand bonded warehouses - Have the ability to work under pressure and cope in fast paced environment - Understand and have experience in running an eCommerce operation within an Interntionl cross border deliver business - Have the drive to thrive in an organisation growing quickly - Be customer focused - Be data driven - Understand numbers in Operations - Understand the power of data and how it drives improvement - Ideally have experience in the re-location of a warehouse, as they hve expansion plans to move to bigger premises in the future Why join the business : - Be part of a fast-growing, award-winning company redefining cross-border delivery - Work with a supportive, high-performing team - Make a meaningful impact - and see the results of your work - Excellent package of circa 70,000 Basic salary plus 10% bonus
Engineering Manager Role Description Purpose of the Role To lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions. Drive technical excellence, foster a culture of innovation, and collaborate with cross-functional teams to align technical decisions with business objectives. Accountabilities Lead engineering team seffectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives. Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget. Mentor and support team members' professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement. Evaluate and enhance engineering processes, tools, and methodologies to increase efficiency,stream line workflows, and optimize team productivity. Collaborate with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions. Enforce technology standards,facilitate peer reviews, and implement robust testing practices to ensure the delivery of high-quality solutions. Leadership Expectations Contribute to strategy, drive requirements, and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures. Define jobs and responsibilities, plan for future needs and operations, counsel employees on performance, and contribute to pay decisions/changes. Lead specialists to influence departmental operations, balancing short and long-term goals while ensuring budgets and schedules meet requirements. Demonstrate leadership behaviors to create an environment for colleagues to thrive and deliver consistently excellent results. Behaviors include: Listen and be authentic, Energize and inspire, Align across the enterprise, and Develop others. As a subject matter expert, guide technical direction, lead collaborative assignments, coach less experienced specialists, and provide insights affecting long-term decisions. Responsibilities and Skills Advise key stakeholders on functional and cross-functional areas of impact and alignment. Manage and mitigate risks through assessment, supporting control and governance. Demonstrate leadership and accountability for managing risk and strengthening controls. Understand organizational functions to contribute to business goals. Collaborate with support areas to align with business activity and strategies. Create solutions based on analytical thought and extensive research. Build and maintain relationships with stakeholders using influencing and negotiating skills. Values and Mindset All colleagues are expected to demonstrate core values such as Respect, Integrity, Service, Excellence, and Stewardship. They should also embody a mindset to Empower, Challenge, and Drive. Role Overview Embark on a transformative journey as an Engineering Manager in Production Network Engineering, driving innovation and excellence. Harness technology to revolutionize digital offerings and ensure exceptional customer experiences. Production Network Engineering operates within a mission-aligned model responsible for designing, building, and running strategic network infrastructure platforms and connectivity products and services for colleagues, guests, and partners. Required Skillsets Extensive experience designing, building, and operating network products across all OSI layers. Specialist understanding of Layer 1-4 protocols and transport technologies. Experience with virtual infrastructure ecosystems across cloud platforms and open networking technologies. Proficiency in network programming/automation, IaC, configuration management tools, and CI/CD pipelines. Additional Valued Skills Experience in network and infrastructure operational product engineering. Understanding of application layer network protocols and network access control. Skilled in life cycle management of network products and services. Proficiency in Agile methodologies and SRE-specific reporting. Candidates may be assessed on critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, and technical expertise. Job Title: Engineering Manager Location: Knutsford, UK Rate/Salary: .00 GBP Yearly Job Type: Permanent Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Sep 02, 2025
Full time
Engineering Manager Role Description Purpose of the Role To lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions. Drive technical excellence, foster a culture of innovation, and collaborate with cross-functional teams to align technical decisions with business objectives. Accountabilities Lead engineering team seffectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives. Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget. Mentor and support team members' professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement. Evaluate and enhance engineering processes, tools, and methodologies to increase efficiency,stream line workflows, and optimize team productivity. Collaborate with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions. Enforce technology standards,facilitate peer reviews, and implement robust testing practices to ensure the delivery of high-quality solutions. Leadership Expectations Contribute to strategy, drive requirements, and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures. Define jobs and responsibilities, plan for future needs and operations, counsel employees on performance, and contribute to pay decisions/changes. Lead specialists to influence departmental operations, balancing short and long-term goals while ensuring budgets and schedules meet requirements. Demonstrate leadership behaviors to create an environment for colleagues to thrive and deliver consistently excellent results. Behaviors include: Listen and be authentic, Energize and inspire, Align across the enterprise, and Develop others. As a subject matter expert, guide technical direction, lead collaborative assignments, coach less experienced specialists, and provide insights affecting long-term decisions. Responsibilities and Skills Advise key stakeholders on functional and cross-functional areas of impact and alignment. Manage and mitigate risks through assessment, supporting control and governance. Demonstrate leadership and accountability for managing risk and strengthening controls. Understand organizational functions to contribute to business goals. Collaborate with support areas to align with business activity and strategies. Create solutions based on analytical thought and extensive research. Build and maintain relationships with stakeholders using influencing and negotiating skills. Values and Mindset All colleagues are expected to demonstrate core values such as Respect, Integrity, Service, Excellence, and Stewardship. They should also embody a mindset to Empower, Challenge, and Drive. Role Overview Embark on a transformative journey as an Engineering Manager in Production Network Engineering, driving innovation and excellence. Harness technology to revolutionize digital offerings and ensure exceptional customer experiences. Production Network Engineering operates within a mission-aligned model responsible for designing, building, and running strategic network infrastructure platforms and connectivity products and services for colleagues, guests, and partners. Required Skillsets Extensive experience designing, building, and operating network products across all OSI layers. Specialist understanding of Layer 1-4 protocols and transport technologies. Experience with virtual infrastructure ecosystems across cloud platforms and open networking technologies. Proficiency in network programming/automation, IaC, configuration management tools, and CI/CD pipelines. Additional Valued Skills Experience in network and infrastructure operational product engineering. Understanding of application layer network protocols and network access control. Skilled in life cycle management of network products and services. Proficiency in Agile methodologies and SRE-specific reporting. Candidates may be assessed on critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, and technical expertise. Job Title: Engineering Manager Location: Knutsford, UK Rate/Salary: .00 GBP Yearly Job Type: Permanent Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Lead AI Solutions Architect Up to £95,000 2 days on site (Manchester/Knutsford) Purpose of the role To design, develop, and implement solutions to complex business problems, collaborating with stakeholders to understand their needs and requirements, and design and implement solutions that meet those needs and create solutions that balance technology risks against business delivery, driving consistency. Accountabilities Design and development of solutions as products that can evolve, meeting business requirements that align with modern software engineering practices and automated delivery tooling. This includes identification and implementation of the technologies and platforms. Targeted design activities that apply an appropriate workload placement strategy and maximise the benefit of cloud capabilities such as elasticity, serverless, containerisation etc. Best practice designs incorporating security principles (such as defence in depth and reduction of blast radius) that meet the Bank's resiliency expectations. Solutions that appropriately balance risks and controls to deliver the agreed business and technology value. Adoption of standardised solutions where they fit. If no standard solutions fit, feed into their ongoing evolution where appropriate. Fault finding and performance issues support to operational support teams, leveraging available tooling. Solution design impact assessment in terms of risk, capacity and cost impact, inc. estimation of project change and ongoing run costs. To be successful as a Solution Architect, you should have experience with - Architecting modern distributed systems Stakeholder management, having strong influencing skills with ability to solve difficult problems whilst making complex architectural trade-offs Creating transitional architectures that leverage heritage systems Some other highly valued skills may include: Functional/Domain experience in financial services Banking/Cards/Loans Hands-on experience in architecting systems that operate within public cloud (AWS/Azure/GCP) Ability to manage technical product selection process, scope & execute Tech spikes/PoCs Location Knutsford, UK Rate/Salary 95000.00 GBP Yearly Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Sep 02, 2025
Full time
Lead AI Solutions Architect Up to £95,000 2 days on site (Manchester/Knutsford) Purpose of the role To design, develop, and implement solutions to complex business problems, collaborating with stakeholders to understand their needs and requirements, and design and implement solutions that meet those needs and create solutions that balance technology risks against business delivery, driving consistency. Accountabilities Design and development of solutions as products that can evolve, meeting business requirements that align with modern software engineering practices and automated delivery tooling. This includes identification and implementation of the technologies and platforms. Targeted design activities that apply an appropriate workload placement strategy and maximise the benefit of cloud capabilities such as elasticity, serverless, containerisation etc. Best practice designs incorporating security principles (such as defence in depth and reduction of blast radius) that meet the Bank's resiliency expectations. Solutions that appropriately balance risks and controls to deliver the agreed business and technology value. Adoption of standardised solutions where they fit. If no standard solutions fit, feed into their ongoing evolution where appropriate. Fault finding and performance issues support to operational support teams, leveraging available tooling. Solution design impact assessment in terms of risk, capacity and cost impact, inc. estimation of project change and ongoing run costs. To be successful as a Solution Architect, you should have experience with - Architecting modern distributed systems Stakeholder management, having strong influencing skills with ability to solve difficult problems whilst making complex architectural trade-offs Creating transitional architectures that leverage heritage systems Some other highly valued skills may include: Functional/Domain experience in financial services Banking/Cards/Loans Hands-on experience in architecting systems that operate within public cloud (AWS/Azure/GCP) Ability to manage technical product selection process, scope & execute Tech spikes/PoCs Location Knutsford, UK Rate/Salary 95000.00 GBP Yearly Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary EQ Retirement Solutions are looking for a Principal Framework Engineer, a senior technical role at the heart of the Engineering team. With a passion for technology, innovation and collaboration they keep their knowledge current, continuously seeking to design, build and deliver better than yesterday. Will thrive on the chance to employ their multi-faceted skills to create industry-leading solutions in a way that moves the products, the department, their team and individuals forward. Core Duties/Responsibilities The successful candidate will be responsible for the following, but are not limited to: Collaborates with stakeholders to gather requirements and translate them into effective solution designs. Creates detailed technical specifications, system diagrams, and process flows. Ensures designs align with architecture principles and company standards. Works closely with business analysts, product managers, and engineers to ensure solutions meet business needs. Acts as a bridge between technical teams and non-technical stakeholders. Evaluates appropriate technologies, tools, and platforms. Provides guidance and mentorship to engineering and configuration teams during solution implementation. Identifies risks and proposes mitigation strategies during the design phase. Proactively recommend improvements to systems and processes. Ensures solutions meet quality, performance, and security standards. Maintains up-to-date documentation for designed solutions. Ensure you and your Squad adhere to the over-arching Software Development Lifecycle and Agile Operating Model aligned to your Home Develop and maintain software development processes, standards, and best practices to ensure consistent delivery of high-quality software products Promote engineering excellence and quality through appropriate use of analysis tools, control gates and peer reviews by fostering news ways of thinking to improve design, productivity, and quality Be involved with and promote the evaluation of emerging technologies, models, methods etc. on an ongoing basis to enable competitive differentiation and strengthening of existing product technology. Drive optimisation of the engineering lifecycle through a systematic knowledge management and continuous learning process to better enable the organization to meet market and client needs Mentor and guide all engineers within your home and assist with technical challenges as needed Involve yourself in the development of a strong talent pipeline throughout your wider home by helping the Manger Engineer in hiring, internal movements, succession planning, talent reviews etc. Skills, Capabilities and Attributes The ideal candidate will have the below skills, capabilities and attributes: Experience in engineering activities in a Product SaaS organisation, including scrum agile methodologies, efficiency improvement, configuration management, release readiness, documentation / technical writing, process, data and system engineering, analytical skills in business, process, data and system, lifecycle management and complex problem solving Experience of having led conceptualization and development of a portfolio of products or SaaS based products Experience in Financial Services preferred Experience in Pensions, Insurance and Life and Pensions (preferred) Analysis and Design of requirements for delivery of scalable, maintainable, secure systems Software development or configuration background Awareness of: Database Design, Responsive web design, Data access and persistence, Web accessibility standards, Web security principles, Application architecture, Source code control, Continuous Integration, Continuous Deployment, Blue/Green Deployments and general Enterprise Architecture Experience in stakeholder engagement and presentation of complex technical designs Enterprise applications and relevant configuration tools What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Sep 01, 2025
Full time
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary EQ Retirement Solutions are looking for a Principal Framework Engineer, a senior technical role at the heart of the Engineering team. With a passion for technology, innovation and collaboration they keep their knowledge current, continuously seeking to design, build and deliver better than yesterday. Will thrive on the chance to employ their multi-faceted skills to create industry-leading solutions in a way that moves the products, the department, their team and individuals forward. Core Duties/Responsibilities The successful candidate will be responsible for the following, but are not limited to: Collaborates with stakeholders to gather requirements and translate them into effective solution designs. Creates detailed technical specifications, system diagrams, and process flows. Ensures designs align with architecture principles and company standards. Works closely with business analysts, product managers, and engineers to ensure solutions meet business needs. Acts as a bridge between technical teams and non-technical stakeholders. Evaluates appropriate technologies, tools, and platforms. Provides guidance and mentorship to engineering and configuration teams during solution implementation. Identifies risks and proposes mitigation strategies during the design phase. Proactively recommend improvements to systems and processes. Ensures solutions meet quality, performance, and security standards. Maintains up-to-date documentation for designed solutions. Ensure you and your Squad adhere to the over-arching Software Development Lifecycle and Agile Operating Model aligned to your Home Develop and maintain software development processes, standards, and best practices to ensure consistent delivery of high-quality software products Promote engineering excellence and quality through appropriate use of analysis tools, control gates and peer reviews by fostering news ways of thinking to improve design, productivity, and quality Be involved with and promote the evaluation of emerging technologies, models, methods etc. on an ongoing basis to enable competitive differentiation and strengthening of existing product technology. Drive optimisation of the engineering lifecycle through a systematic knowledge management and continuous learning process to better enable the organization to meet market and client needs Mentor and guide all engineers within your home and assist with technical challenges as needed Involve yourself in the development of a strong talent pipeline throughout your wider home by helping the Manger Engineer in hiring, internal movements, succession planning, talent reviews etc. Skills, Capabilities and Attributes The ideal candidate will have the below skills, capabilities and attributes: Experience in engineering activities in a Product SaaS organisation, including scrum agile methodologies, efficiency improvement, configuration management, release readiness, documentation / technical writing, process, data and system engineering, analytical skills in business, process, data and system, lifecycle management and complex problem solving Experience of having led conceptualization and development of a portfolio of products or SaaS based products Experience in Financial Services preferred Experience in Pensions, Insurance and Life and Pensions (preferred) Analysis and Design of requirements for delivery of scalable, maintainable, secure systems Software development or configuration background Awareness of: Database Design, Responsive web design, Data access and persistence, Web accessibility standards, Web security principles, Application architecture, Source code control, Continuous Integration, Continuous Deployment, Blue/Green Deployments and general Enterprise Architecture Experience in stakeholder engagement and presentation of complex technical designs Enterprise applications and relevant configuration tools What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Lead Software Developer £100,000 London Financial Services Overview A market leading financial company is seeking a Lead Software Developer to lead the design, development, and delivery of risk and compliance technology solutions across its Marketing operations. This is a high-impact role at the centre of a business transformation journey, with responsibility for building robust, scalable systems for market risk, credit risk, operational risk, compliance, and regulatory reporting.The successful candidate will combine hands-on technical expertise with commodities trading knowledge, driving the development of innovative solutions to support a complex, global marketing business. Role & Responsibilities Lead design and delivery of risk reporting, P&L attribution, and compliance systems for Marketing IM Develop tools for real-time dashboards, scenario analysis, and risk monitoring (market, credit, operational) Build and maintain APIs, data pipelines, and automation for risk analytics and reporting Implement scalable solutions to monitor risks across inventories, derivatives, FX, and counterparty credit Enhance and integrate commercial off-the-shelf (COTS) risk platforms Collaborate with risk teams to gather requirements and deliver tailored solutions Define design patterns, development standards, and quality controls Lead and mentor developers, managing performance and growth Contribute to tech strategy, promoting innovation and best practices Essential Skills & Experience 8+ years in software development within commodities/financial services Skilled in C#, .NET Core, Angular (v17+), SQL Server, Azure, microservices, and Power BI Experience in unit testing, test automation, and Agile delivery Knowledge of market, credit, and operational risk, compliance, and trade lifecycle Proven in delivering complex risk and compliance solutions Strong leadership and stakeholder management skills Bonus: Python, Azure Data Factory/Databricks, data analysis, and COTS risk platforms (e.g., CubeLogic, deltaconX) Package £100,000 Base Salary 15% non-contributory pension Hybrid working (3 days per week) Performance-based bonus scheme Comprehensive benefits package including pension, healthcare, and wellbeing support Lead Software Developer £100,000 London Financial Services
Sep 01, 2025
Full time
Lead Software Developer £100,000 London Financial Services Overview A market leading financial company is seeking a Lead Software Developer to lead the design, development, and delivery of risk and compliance technology solutions across its Marketing operations. This is a high-impact role at the centre of a business transformation journey, with responsibility for building robust, scalable systems for market risk, credit risk, operational risk, compliance, and regulatory reporting.The successful candidate will combine hands-on technical expertise with commodities trading knowledge, driving the development of innovative solutions to support a complex, global marketing business. Role & Responsibilities Lead design and delivery of risk reporting, P&L attribution, and compliance systems for Marketing IM Develop tools for real-time dashboards, scenario analysis, and risk monitoring (market, credit, operational) Build and maintain APIs, data pipelines, and automation for risk analytics and reporting Implement scalable solutions to monitor risks across inventories, derivatives, FX, and counterparty credit Enhance and integrate commercial off-the-shelf (COTS) risk platforms Collaborate with risk teams to gather requirements and deliver tailored solutions Define design patterns, development standards, and quality controls Lead and mentor developers, managing performance and growth Contribute to tech strategy, promoting innovation and best practices Essential Skills & Experience 8+ years in software development within commodities/financial services Skilled in C#, .NET Core, Angular (v17+), SQL Server, Azure, microservices, and Power BI Experience in unit testing, test automation, and Agile delivery Knowledge of market, credit, and operational risk, compliance, and trade lifecycle Proven in delivering complex risk and compliance solutions Strong leadership and stakeholder management skills Bonus: Python, Azure Data Factory/Databricks, data analysis, and COTS risk platforms (e.g., CubeLogic, deltaconX) Package £100,000 Base Salary 15% non-contributory pension Hybrid working (3 days per week) Performance-based bonus scheme Comprehensive benefits package including pension, healthcare, and wellbeing support Lead Software Developer £100,000 London Financial Services
Job Description - Specialist, Global Nominee - Full time Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. We are recruiting for a Specialist to join our Global Nominee team. This varied role will give the successful candidate significant exposure to the growing UK Shareholder Services and Corporate client environment. The Global Nominee product offers an online 'post vesting' trade execution and asset servicing solution for employees receiving shares derived from Corporate client share schemes. Client service underpins our approach; the group actively seek to support the business products. We evaluate, plan and implement solutions to commercial proposals, many of which are tailored for specific events, and can be across multiple jurisdictions. Role Summary Working closely with the Manager you will support the successful operational planning and delivery of key tasks, whilst using/developing specialist knowledge and liaising with key stakeholders. You will ensure daily end-to-end operational coverage of the GN product Core duties and responsibilities: Work in conjunction with the Manager to achieve department goals, assisting with organisation and daily workstreams Assume additional responsibilities in Manager absence, championing GN and leading/guiding on-team colleagues, ensuring coverage of dept functions Represent GN when communicating with Relationship Managers/Directors Perform verification and authorisation functions. Assist with colleague training and development; provide cover when required Be an integral part of the team performing operational work processes and activities Perform a variety of the most complex tasks within GN. Work autonomously, undertaking BAU work across multiple tasks. Expected to take a broad perspective to problems; initiate new, less obvious solutions. Seek to grow and share understanding through osmosis Skills, Attributes and Behaviour: Have in depth knowledge of your current discipline, gained through job-related training and considerable work experience. Be able to work independently with minimal guidance within established procedures and practices. Act as a lead, coordinating and facilitating the work of others where required. Excellent communication skills with all stakeholders An intermediate knowledge level of Excel Analyse complex technical problems and deliver solutions. Adopt a flexible approach to working hours when volumes dictate. What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. You should have the right to work locally and without restriction in the country where the job, for which you are applying, is based. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Sep 01, 2025
Full time
Job Description - Specialist, Global Nominee - Full time Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. We are recruiting for a Specialist to join our Global Nominee team. This varied role will give the successful candidate significant exposure to the growing UK Shareholder Services and Corporate client environment. The Global Nominee product offers an online 'post vesting' trade execution and asset servicing solution for employees receiving shares derived from Corporate client share schemes. Client service underpins our approach; the group actively seek to support the business products. We evaluate, plan and implement solutions to commercial proposals, many of which are tailored for specific events, and can be across multiple jurisdictions. Role Summary Working closely with the Manager you will support the successful operational planning and delivery of key tasks, whilst using/developing specialist knowledge and liaising with key stakeholders. You will ensure daily end-to-end operational coverage of the GN product Core duties and responsibilities: Work in conjunction with the Manager to achieve department goals, assisting with organisation and daily workstreams Assume additional responsibilities in Manager absence, championing GN and leading/guiding on-team colleagues, ensuring coverage of dept functions Represent GN when communicating with Relationship Managers/Directors Perform verification and authorisation functions. Assist with colleague training and development; provide cover when required Be an integral part of the team performing operational work processes and activities Perform a variety of the most complex tasks within GN. Work autonomously, undertaking BAU work across multiple tasks. Expected to take a broad perspective to problems; initiate new, less obvious solutions. Seek to grow and share understanding through osmosis Skills, Attributes and Behaviour: Have in depth knowledge of your current discipline, gained through job-related training and considerable work experience. Be able to work independently with minimal guidance within established procedures and practices. Act as a lead, coordinating and facilitating the work of others where required. Excellent communication skills with all stakeholders An intermediate knowledge level of Excel Analyse complex technical problems and deliver solutions. Adopt a flexible approach to working hours when volumes dictate. What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. You should have the right to work locally and without restriction in the country where the job, for which you are applying, is based. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Main Purpose of Job To provide analysis, planning, process control, documentation and support across the end-to-end delivery team activity which includes configuration ticket management, release management, system testing, UAT testing and production support/live system issue triage. Reporting into the Delivery, Release & Support Manager and/or Senior Delivery Manager and working closely with other leaders within the team to maintain governance and controls ensuring a uniform approach to the delivery cycle. This role will also support the smooth handover of deliveries to the business users, providing them with documented processes and understanding of new system features as they are released. Core Duties/Responsibilities The duties and responsibilities outlined below are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform. Work with the Delivery, Release and Support Manager and management team to facilitate effective management of the end-to-end delivery cycle. Ensuring appropriate governance and controls, and knowledge transfer across the system and product features. Provide support across the delivery, release and production support team throughout the project lifecycle, including: Assist in developing, maintaining, and improving project templates and tools. Preparation and maintenance of project documentation. Preparation and maintenance of processes, product feature documentation, planning, analysis and management information reporting. Support the co-ordination of tasks and activities, including scheduling and escalation resolution. Maintain easily accessible and clear records of discussions, decisions, and outcomes throughout delivery lifecycles. Oversight and management of accurate and timely reporting across the delivery resources. Supporting operational business readiness activities for new release and system enhancements Provide traceability for managing documentation, project history and organisational knowledge. Contribute to continuous improvement of the delivery framework, processes, and standards by identifying problem areas and investigating potential solutions. Skills, Knowledge & Experience Essential System Delivery strengths or demonstrable experience. Microsoft Office Suite, especially Access, Excel, PowerPoint and SharePoint. Experience of working well across different management levels, as part of a team and interacting with adjacent teams including Administration and Operational functions Experience of working in a PMO/project environment. Excellent organisational and planning skills. Excellent communication and influencing skills. Good analytical, numerical and logic skills. Previous experience of identifying and managing risks and pro-actively addressing problems. Maintaining reporting and governance frameworks. Ability to develop effective working relationships with internal and external stakeholders. Presentation and facilitation skills. Documentation configuration management. What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. Learning & Development - Investment in LinkedIn Learning for all colleagues. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Sep 01, 2025
Full time
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Main Purpose of Job To provide analysis, planning, process control, documentation and support across the end-to-end delivery team activity which includes configuration ticket management, release management, system testing, UAT testing and production support/live system issue triage. Reporting into the Delivery, Release & Support Manager and/or Senior Delivery Manager and working closely with other leaders within the team to maintain governance and controls ensuring a uniform approach to the delivery cycle. This role will also support the smooth handover of deliveries to the business users, providing them with documented processes and understanding of new system features as they are released. Core Duties/Responsibilities The duties and responsibilities outlined below are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform. Work with the Delivery, Release and Support Manager and management team to facilitate effective management of the end-to-end delivery cycle. Ensuring appropriate governance and controls, and knowledge transfer across the system and product features. Provide support across the delivery, release and production support team throughout the project lifecycle, including: Assist in developing, maintaining, and improving project templates and tools. Preparation and maintenance of project documentation. Preparation and maintenance of processes, product feature documentation, planning, analysis and management information reporting. Support the co-ordination of tasks and activities, including scheduling and escalation resolution. Maintain easily accessible and clear records of discussions, decisions, and outcomes throughout delivery lifecycles. Oversight and management of accurate and timely reporting across the delivery resources. Supporting operational business readiness activities for new release and system enhancements Provide traceability for managing documentation, project history and organisational knowledge. Contribute to continuous improvement of the delivery framework, processes, and standards by identifying problem areas and investigating potential solutions. Skills, Knowledge & Experience Essential System Delivery strengths or demonstrable experience. Microsoft Office Suite, especially Access, Excel, PowerPoint and SharePoint. Experience of working well across different management levels, as part of a team and interacting with adjacent teams including Administration and Operational functions Experience of working in a PMO/project environment. Excellent organisational and planning skills. Excellent communication and influencing skills. Good analytical, numerical and logic skills. Previous experience of identifying and managing risks and pro-actively addressing problems. Maintaining reporting and governance frameworks. Ability to develop effective working relationships with internal and external stakeholders. Presentation and facilitation skills. Documentation configuration management. What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. Learning & Development - Investment in LinkedIn Learning for all colleagues. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Salary Circa £67k + Performance related pay + Medicash Join Our Team as Head of Finance Delivery! Are you a qualified finance professional who thrives in environments where your people skills are as valued as your financial acumen? Where innovation and excellence are core values and you ll have accountability to support the delivery of the budgets and accounts for a District Council with a Housing Revenue Account, but within the wider support network of your own Business partnering team and also peer colleagues doing the same role for other District/Boroughs. As the Head of Finance Delivery, you will be pivotal in leading the SHDC Business partnering team, ensuring robust and effective management of the Councils' finances. Your strategic leadership will enhance decision-making processes; support financial planning, and ensure compliance with legislative and policy requirements. You will coordinate, plan, and deliver comprehensive financial management and advice, making a significant impact to our client Councils. And you ll work as part of a wider Finance Senior management team to look at departmental solutions. We re looking for an experienced local government finance professional who will lead the delivery of accurate budget monitoring for revenue and capital; ensuring timely and precise financial reporting. Will develop and implement effective financial controls and procedures and collaborate with statutory Section 151 to ensure robust financial management. You will also ensure budget managers are supported through guidance and training. Ongoing development of your team will be a key focus, so we need individuals who can provide strategic leadership and promote a positive culture across the finance team. What you ll bring to the role: Qualifications: Full CCAB qualification (such as CIPFA/CIMA) with ongoing CPD. Proven experience in managing and leading finance teams delivering yearly budgets, management accounts, year-end publications, and other in-year returns. With aptitude to delegate and engage teams to high performance. You ll need to have worked in Local Government Finance previously and will have strong knowledge of financial systems and Excel. Additionally, you ll have strong communication and interpersonal skills and will be able to work to deadlines and adapt to changing demands. Attributes: Ability to plan and organize a complex and varied workload, communicate confidently to a range of colleagues, customers, and stakeholders, and maintain a professional outlook and approach to working. Other Requirements: Whilst this role will be based at Spalding, there is a requirement to commute between sites across Lincolnshire so the postholder will need to organise own travel to attend PSPS offices and other worksites as and when required Who we are: PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services. Company culture: At PSPS, we are driven by a clear mission: Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues. We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including: All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding. Annual Awards Night: Celebrating our achievements. Staff Briefings: Keeping everyone informed and engaged. Early Careers Programme & Buddy Scheme: Supporting new and entry-level talent. Our Values: At PSPS, we live by our core values: One Team: We work collaboratively and support each other to achieve our goals. Professionalism: We maintain the highest standards in everything we do. Innovation: We embrace new ideas and technologies to drive improvement. Supportive: We provide a nurturing environment where everyone can thrive. Excellence: We strive for excellence in all our services and interactions. What do I get in return? Local Government Pension Scheme: Secure your future with a robust pension plan, 23.1% employer contribution. Annual leave: Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off We also provide an option for you to flex when you take your bank holidays. Medicash: Access to a range of health and wellbeing benefits including cashback on everyday healthcare costs and access to digital health tools. Hybrid working: Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week. Wellbeing Support, Advice and Guidance: Emotional guidance can be accessed via our Employee Assistance Program through an online portal or over the telephone. Employee Benefits platform: Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts. Employment policies: Including gender-neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees lives. Career progression: Opportunities for professional growth and development. A qualifying period will need to be completed to obtain these benefits. Join Us: If you are ready to take on a challenging and rewarding role, apply now to become our Head of Finance Delivery. Help us achieve outstanding performance and satisfaction for our customers, communities, and colleagues. Want to find out more? View our corporate video Visit our website We welcome conversations from interested applicants. Please contact Samantha Knowles (Chief Finance Officer) Your application 1. A copy of your latest CV (max 4 pages). 2. A supporting statement (max 2 pages) which outlines your suitability and interest for the role against the requirements and job description. These should be submitted online, through our First4 Recruitment portal. PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer. On occasion PSPS receive significantly more applications than expected for some vacancies and under such circumstances PSPS reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.
Sep 01, 2025
Full time
Salary Circa £67k + Performance related pay + Medicash Join Our Team as Head of Finance Delivery! Are you a qualified finance professional who thrives in environments where your people skills are as valued as your financial acumen? Where innovation and excellence are core values and you ll have accountability to support the delivery of the budgets and accounts for a District Council with a Housing Revenue Account, but within the wider support network of your own Business partnering team and also peer colleagues doing the same role for other District/Boroughs. As the Head of Finance Delivery, you will be pivotal in leading the SHDC Business partnering team, ensuring robust and effective management of the Councils' finances. Your strategic leadership will enhance decision-making processes; support financial planning, and ensure compliance with legislative and policy requirements. You will coordinate, plan, and deliver comprehensive financial management and advice, making a significant impact to our client Councils. And you ll work as part of a wider Finance Senior management team to look at departmental solutions. We re looking for an experienced local government finance professional who will lead the delivery of accurate budget monitoring for revenue and capital; ensuring timely and precise financial reporting. Will develop and implement effective financial controls and procedures and collaborate with statutory Section 151 to ensure robust financial management. You will also ensure budget managers are supported through guidance and training. Ongoing development of your team will be a key focus, so we need individuals who can provide strategic leadership and promote a positive culture across the finance team. What you ll bring to the role: Qualifications: Full CCAB qualification (such as CIPFA/CIMA) with ongoing CPD. Proven experience in managing and leading finance teams delivering yearly budgets, management accounts, year-end publications, and other in-year returns. With aptitude to delegate and engage teams to high performance. You ll need to have worked in Local Government Finance previously and will have strong knowledge of financial systems and Excel. Additionally, you ll have strong communication and interpersonal skills and will be able to work to deadlines and adapt to changing demands. Attributes: Ability to plan and organize a complex and varied workload, communicate confidently to a range of colleagues, customers, and stakeholders, and maintain a professional outlook and approach to working. Other Requirements: Whilst this role will be based at Spalding, there is a requirement to commute between sites across Lincolnshire so the postholder will need to organise own travel to attend PSPS offices and other worksites as and when required Who we are: PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services. Company culture: At PSPS, we are driven by a clear mission: Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues. We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including: All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding. Annual Awards Night: Celebrating our achievements. Staff Briefings: Keeping everyone informed and engaged. Early Careers Programme & Buddy Scheme: Supporting new and entry-level talent. Our Values: At PSPS, we live by our core values: One Team: We work collaboratively and support each other to achieve our goals. Professionalism: We maintain the highest standards in everything we do. Innovation: We embrace new ideas and technologies to drive improvement. Supportive: We provide a nurturing environment where everyone can thrive. Excellence: We strive for excellence in all our services and interactions. What do I get in return? Local Government Pension Scheme: Secure your future with a robust pension plan, 23.1% employer contribution. Annual leave: Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off We also provide an option for you to flex when you take your bank holidays. Medicash: Access to a range of health and wellbeing benefits including cashback on everyday healthcare costs and access to digital health tools. Hybrid working: Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week. Wellbeing Support, Advice and Guidance: Emotional guidance can be accessed via our Employee Assistance Program through an online portal or over the telephone. Employee Benefits platform: Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts. Employment policies: Including gender-neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees lives. Career progression: Opportunities for professional growth and development. A qualifying period will need to be completed to obtain these benefits. Join Us: If you are ready to take on a challenging and rewarding role, apply now to become our Head of Finance Delivery. Help us achieve outstanding performance and satisfaction for our customers, communities, and colleagues. Want to find out more? View our corporate video Visit our website We welcome conversations from interested applicants. Please contact Samantha Knowles (Chief Finance Officer) Your application 1. A copy of your latest CV (max 4 pages). 2. A supporting statement (max 2 pages) which outlines your suitability and interest for the role against the requirements and job description. These should be submitted online, through our First4 Recruitment portal. PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer. On occasion PSPS receive significantly more applications than expected for some vacancies and under such circumstances PSPS reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.
Job Title: Learning and Organisational Development Manager Location: Dudley, Hybrid-3days a week Summary: As Learning & Organisational Development Manager, you will lead a team responsible for designing and delivering a dynamic programme of training, leadership development, and organisational development (OD) activity. The role operates at both a strategic and operational level, contributing to the implementation of our workforce strategy and supporting the development of a high-performing, inclusive, and future-ready organisation. You will oversee the design, implementation, and evaluation of a wide range of initiatives, including leadership development for members and officers, our "Development for All" offer, coaching and mentoring and team diagnostics and improvement. The role also plays a key part in supporting council-wide change programmes that strengthen organisational capability and contribute to the delivery of the Council Plan. Digital innovation is a key enabler in this role, with a focus on embedding the use of technology, including AI into learning approaches to improve accessibility, efficiency, personalisation and digital confidence across our workforce. The post holder will foster a culture of engagement, inclusion, and continuous improvement, promoting a "one council" approach to Learning and OD. In doing so, they will help build a skilled, adaptable workforce equipped to deliver high-quality public services and respond to the evolving needs of our communities. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Sep 01, 2025
Seasonal
Job Title: Learning and Organisational Development Manager Location: Dudley, Hybrid-3days a week Summary: As Learning & Organisational Development Manager, you will lead a team responsible for designing and delivering a dynamic programme of training, leadership development, and organisational development (OD) activity. The role operates at both a strategic and operational level, contributing to the implementation of our workforce strategy and supporting the development of a high-performing, inclusive, and future-ready organisation. You will oversee the design, implementation, and evaluation of a wide range of initiatives, including leadership development for members and officers, our "Development for All" offer, coaching and mentoring and team diagnostics and improvement. The role also plays a key part in supporting council-wide change programmes that strengthen organisational capability and contribute to the delivery of the Council Plan. Digital innovation is a key enabler in this role, with a focus on embedding the use of technology, including AI into learning approaches to improve accessibility, efficiency, personalisation and digital confidence across our workforce. The post holder will foster a culture of engagement, inclusion, and continuous improvement, promoting a "one council" approach to Learning and OD. In doing so, they will help build a skilled, adaptable workforce equipped to deliver high-quality public services and respond to the evolving needs of our communities. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Responsibility for planning and delivering services that improve outcomes for children and young people, as set out in the relevant legislation and associated guidance, ensuring that services are sensitive to the needs of children, young people and families, and of the highest professional standards. To ensure young people are appropriately consulted about services and that their views inform service delivery and development To chair meetings as required, encouraging young and adult care leavers to play an active part in pathway planning and promoting partnerships with other agencies. Work in partnership with internal /external agencies to ensure care leavers as vulnerable adults are appropriately safeguarded; to safeguard the children of care leavers who are parents who have child in need/child protection plans and ensure Personal Advisors are actively engaged in child protection oversight and management e.g. attending case conference and core group meetings. Accountable for effective case allocation, using supervision and analysis of management reports to ensure optimum case management and resolution, to monitor and evaluate outcomes of services against agreed standards, and reporting to Service Manager /Senior Management Team as appropriate Responsibility for implementation of policy and procedure, and effective decision-making within delegated authority level, ensuring staff adherence to all directorate policy, procedures and standards To demonstrate leadership and motivational skills, ensuring good communication and promoting a culture of continuous improvement and service user focus that delivers good outcomes for young people and adults. Responsible and accountable for the effective analysis and management of risk for all care leavers (and their children) held within their team, and ensuring compliance by team members with the requirements of relevant legislation, guidance and procedures Responsible and accountable for provision of safe and suitable pathway plans assuring quality of planning and review, working in partnership with young people and families, and partner agencies Responsible and accountable for effective team budget management, compliance with financial rules, identifying pressures and savings and bringing in a balanced budget Responsibility for professional and managerial staff supervision, in accordance with directorate supervision policy; for staff practice improvement and development, management of staff performance and ensuring under-performance is dealt with robustly To manage the overall workload within the team, ensuring an effective contribution to local and national performance indicators for children's services as well as the achievement of Service targets and standards, using information technology and management information as necessary. Conducting regular case audits. Responsible for ensuring compliance with and quality of record keeping and report writing in the team, in accordance with requirements of the Care Experienced/Children's Services practice standards and policy and procedure Responsible for effective service delivery through an adequately resourced team, using recruitment, induction, training and workforce planning methods to support the team's development and performance To participate in one-to-one supervision with the Service Manager, undergoing annual appraisal and actively promoting own professional development. To ensure continuous improvement in services through enabling team members to access appropriate learning opportunities, promoting a learning culture within the team and ensuring appropriate responses to new Guidance and research. To deal with stage one complaints in accordance with directorate and Children Act criteria, and to work with staff and partners to resolve service problems and identify ways to improve services To manage the staff team and the associated financial and physical resources efficiently and effectively, ensuring a high standard of professional practice within the team and making positive use of the Service's information systems. To oversee all financial transactions to and from the Care Experienced service; work within the service and council financial polices/allocated budget, ensuring purchases made are cost effective and value for money To assess and make decisions in conjunction with the Service Manager, with regards to crisis support and hardship payments, financial support towards education, employment and training and any other financial decisions with regards to care leavers requesting support. Also with financial decisions linked to service delivery, team training or other areas deemed necessary for the Care Experienced service. To represent the Service at inter-agency meetings as appropriate. To contribute to service planning processes, identifying future objectives and service developments, developmental activity, undertake project work in a specific area, consistent with the post holder's skills and workload. Under the guidance of the Service Manager, to take appropriate action to manage the team's human resource processes such as recruitment, staff development, managing poor performance when appropriate, sickness absence, discipline, harassment and grievance, upholding the Council's equal opportunities policies and practices throughout. To provide cover for Team Manager colleague in their absence and assisting in resolving issues within and between teams as appropriate; deputise for the Service Manager when required. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Sep 01, 2025
Seasonal
Responsibility for planning and delivering services that improve outcomes for children and young people, as set out in the relevant legislation and associated guidance, ensuring that services are sensitive to the needs of children, young people and families, and of the highest professional standards. To ensure young people are appropriately consulted about services and that their views inform service delivery and development To chair meetings as required, encouraging young and adult care leavers to play an active part in pathway planning and promoting partnerships with other agencies. Work in partnership with internal /external agencies to ensure care leavers as vulnerable adults are appropriately safeguarded; to safeguard the children of care leavers who are parents who have child in need/child protection plans and ensure Personal Advisors are actively engaged in child protection oversight and management e.g. attending case conference and core group meetings. Accountable for effective case allocation, using supervision and analysis of management reports to ensure optimum case management and resolution, to monitor and evaluate outcomes of services against agreed standards, and reporting to Service Manager /Senior Management Team as appropriate Responsibility for implementation of policy and procedure, and effective decision-making within delegated authority level, ensuring staff adherence to all directorate policy, procedures and standards To demonstrate leadership and motivational skills, ensuring good communication and promoting a culture of continuous improvement and service user focus that delivers good outcomes for young people and adults. Responsible and accountable for the effective analysis and management of risk for all care leavers (and their children) held within their team, and ensuring compliance by team members with the requirements of relevant legislation, guidance and procedures Responsible and accountable for provision of safe and suitable pathway plans assuring quality of planning and review, working in partnership with young people and families, and partner agencies Responsible and accountable for effective team budget management, compliance with financial rules, identifying pressures and savings and bringing in a balanced budget Responsibility for professional and managerial staff supervision, in accordance with directorate supervision policy; for staff practice improvement and development, management of staff performance and ensuring under-performance is dealt with robustly To manage the overall workload within the team, ensuring an effective contribution to local and national performance indicators for children's services as well as the achievement of Service targets and standards, using information technology and management information as necessary. Conducting regular case audits. Responsible for ensuring compliance with and quality of record keeping and report writing in the team, in accordance with requirements of the Care Experienced/Children's Services practice standards and policy and procedure Responsible for effective service delivery through an adequately resourced team, using recruitment, induction, training and workforce planning methods to support the team's development and performance To participate in one-to-one supervision with the Service Manager, undergoing annual appraisal and actively promoting own professional development. To ensure continuous improvement in services through enabling team members to access appropriate learning opportunities, promoting a learning culture within the team and ensuring appropriate responses to new Guidance and research. To deal with stage one complaints in accordance with directorate and Children Act criteria, and to work with staff and partners to resolve service problems and identify ways to improve services To manage the staff team and the associated financial and physical resources efficiently and effectively, ensuring a high standard of professional practice within the team and making positive use of the Service's information systems. To oversee all financial transactions to and from the Care Experienced service; work within the service and council financial polices/allocated budget, ensuring purchases made are cost effective and value for money To assess and make decisions in conjunction with the Service Manager, with regards to crisis support and hardship payments, financial support towards education, employment and training and any other financial decisions with regards to care leavers requesting support. Also with financial decisions linked to service delivery, team training or other areas deemed necessary for the Care Experienced service. To represent the Service at inter-agency meetings as appropriate. To contribute to service planning processes, identifying future objectives and service developments, developmental activity, undertake project work in a specific area, consistent with the post holder's skills and workload. Under the guidance of the Service Manager, to take appropriate action to manage the team's human resource processes such as recruitment, staff development, managing poor performance when appropriate, sickness absence, discipline, harassment and grievance, upholding the Council's equal opportunities policies and practices throughout. To provide cover for Team Manager colleague in their absence and assisting in resolving issues within and between teams as appropriate; deputise for the Service Manager when required. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Main Purpose of Job Equiniti have opportunities for candidates with strong administration skills and experience to join our fast growing Pensions Operations team. You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration. Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base. Our Pensions Administration teams are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. We hold records for about 20% of all pensioners in the UK, and we need to make sure we get it right first time. Equiniti is committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operations roles across our business sectors. Core Duties/Responsibilities The successful candidate will be responsible for the following: Provide administration service to customers as per Service Level Agreement Maintenance of up to data filing and records for department, checking the integrity of customer data Processing of a wide range of routine and non-routine documentation within defined procedures Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements Drafting of non-standard correspondence in response to customer enquiries Inputs customer details and accesses customer information Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service Carry out projects and ad-hoc activities as determined by the Team Manager Skills, Knowledge & Experience The successful candidate will demonstrate the following experience skills and behaviours: GCSE (or equivalent) Maths and English Grade C Strong numeracy and literacy skills Good written and communication skills Ability to develop working relationships Ability to work within laid down processes and procedures Basic financial awareness Previous experience in a financial/pensions environment is desirable Working to SLAs The desire to deliver exceptional customer service Proven track record of quality, timely delivery Computer literate with a willingness to learn a variety of systems Previous DB pensions experience is an advantage but not essential What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. Learning & Development - Investment in LinkedIn Learning for all colleagues. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Sep 01, 2025
Full time
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Main Purpose of Job Equiniti have opportunities for candidates with strong administration skills and experience to join our fast growing Pensions Operations team. You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration. Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base. Our Pensions Administration teams are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. We hold records for about 20% of all pensioners in the UK, and we need to make sure we get it right first time. Equiniti is committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operations roles across our business sectors. Core Duties/Responsibilities The successful candidate will be responsible for the following: Provide administration service to customers as per Service Level Agreement Maintenance of up to data filing and records for department, checking the integrity of customer data Processing of a wide range of routine and non-routine documentation within defined procedures Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements Drafting of non-standard correspondence in response to customer enquiries Inputs customer details and accesses customer information Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service Carry out projects and ad-hoc activities as determined by the Team Manager Skills, Knowledge & Experience The successful candidate will demonstrate the following experience skills and behaviours: GCSE (or equivalent) Maths and English Grade C Strong numeracy and literacy skills Good written and communication skills Ability to develop working relationships Ability to work within laid down processes and procedures Basic financial awareness Previous experience in a financial/pensions environment is desirable Working to SLAs The desire to deliver exceptional customer service Proven track record of quality, timely delivery Computer literate with a willingness to learn a variety of systems Previous DB pensions experience is an advantage but not essential What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. Learning & Development - Investment in LinkedIn Learning for all colleagues. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
About the Role A global leader in the trading of agricultural commodities is embarking on a multi-year transformation of its finance function. This programme aims to unify systems, processes, and reporting across more than 40 markets, improving efficiency, decision-making speed, and financial control. We are seeking a Finance Transformation Project Manager to lead the design and delivery of technology-enabled finance change initiatives. The role involves partnering with finance, IT, operations, and senior leadership teams to deliver consistent processes, robust data governance, and modern finance technology solutions. You will be responsible for taking transformation projects from concept to post-implementation review, ensuring they are delivered on time, within budget, and to a high standard while embedding lasting change across a diverse, international business. Key Responsibilities Finance Process & Operating Model Analyse and map existing finance processes across multiple regions and commodities Identify gaps, inefficiencies, and inconsistencies, recommending standardised best practices Align processes to a global finance operating model to improve control and scalability Technology Implementation & Integration Lead global ERP and finance system deployments (SAP, Oracle, Microsoft Dynamics, or similar) Integrate reporting, master data management, and automation tools to streamline workflows Collaborate with IT to ensure technical solutions align with business needs and data requirements Master Data & Reporting Define and implement a global master data governance framework Improve reporting structures and analytics capability for real-time decision-making Ensure data integrity across multiple systems and jurisdictions Programme Management & Governance Build and manage project plans, budgets, resource allocations, and timelines Establish governance forums and provide regular updates to senior stakeholders Identify and mitigate risks, ensuring compliance with relevant financial regulations Change Management & Stakeholder Engagement Partner with business leaders to build buy-in and secure adoption of new processes and systems Provide training and communication plans to embed change at all levels Foster cross-functional collaboration between finance, operations, and IT Skills & Experience Required Bachelor s degree in Finance, Accounting, Business Administration, or related field Minimum 7 years experience in finance transformation, ERP programme management, or similar Strong knowledge of finance processes within commodities trading or a related sector Proven track record leading multi-country ERP implementations Familiarity with master data governance, process automation, and financial reporting tools Project Management certification (PMP, PRINCE2, or similar) preferred Excellent leadership, communication, and stakeholder management skills Ability to work effectively across cultures and time zones
Sep 01, 2025
Full time
About the Role A global leader in the trading of agricultural commodities is embarking on a multi-year transformation of its finance function. This programme aims to unify systems, processes, and reporting across more than 40 markets, improving efficiency, decision-making speed, and financial control. We are seeking a Finance Transformation Project Manager to lead the design and delivery of technology-enabled finance change initiatives. The role involves partnering with finance, IT, operations, and senior leadership teams to deliver consistent processes, robust data governance, and modern finance technology solutions. You will be responsible for taking transformation projects from concept to post-implementation review, ensuring they are delivered on time, within budget, and to a high standard while embedding lasting change across a diverse, international business. Key Responsibilities Finance Process & Operating Model Analyse and map existing finance processes across multiple regions and commodities Identify gaps, inefficiencies, and inconsistencies, recommending standardised best practices Align processes to a global finance operating model to improve control and scalability Technology Implementation & Integration Lead global ERP and finance system deployments (SAP, Oracle, Microsoft Dynamics, or similar) Integrate reporting, master data management, and automation tools to streamline workflows Collaborate with IT to ensure technical solutions align with business needs and data requirements Master Data & Reporting Define and implement a global master data governance framework Improve reporting structures and analytics capability for real-time decision-making Ensure data integrity across multiple systems and jurisdictions Programme Management & Governance Build and manage project plans, budgets, resource allocations, and timelines Establish governance forums and provide regular updates to senior stakeholders Identify and mitigate risks, ensuring compliance with relevant financial regulations Change Management & Stakeholder Engagement Partner with business leaders to build buy-in and secure adoption of new processes and systems Provide training and communication plans to embed change at all levels Foster cross-functional collaboration between finance, operations, and IT Skills & Experience Required Bachelor s degree in Finance, Accounting, Business Administration, or related field Minimum 7 years experience in finance transformation, ERP programme management, or similar Strong knowledge of finance processes within commodities trading or a related sector Proven track record leading multi-country ERP implementations Familiarity with master data governance, process automation, and financial reporting tools Project Management certification (PMP, PRINCE2, or similar) preferred Excellent leadership, communication, and stakeholder management skills Ability to work effectively across cultures and time zones
The Vacancy The role is a lead contributor within the Winterflood Software Delivery team, carrying Governance Committee responsibilities and reporting to the Head of Software Engineering. It is accountable for leading the growing delivery management practice, coaching and mentoring teams to enhance delivery quality and cadence. The role manages key technology change initiatives in collaboration with stakeholders to ensure timely delivery of high-quality software, while also overseeing the product and software change roadmap, delivery governance, software releases, and incident management. It contributes to the Software Development Lifecycle alongside engineering and product leadership and supports operational resilience through robust planning, performance reporting, and third-party management. The role involves leading a well-structured and resourced team with aligned objectives and personal development plans that support the overall business strategy. Additionally, it holds responsibility for contributing to the broader Software Engineering and Technology Strategy, owning the planning and execution of the software roadmap, and clearly communicating progress, performance, and plans across all levels of the business. RESPONSIBILITIES Lead Project and Delivery staff across the business to deliver all product & software projects & change. Implement & manage Product & Software Change governance ensuring procedures are followed with a full audit trail from design to delivery into production. Work with the broader delivery management team to ensure that squads are resourced appropriately to deliver the Product & Software Roadmap and Plan. Own the completion of all effective people management processes (recruitment, objectives, personal development, talent & succession & performance management) for the function. Promote the maintenance of a strong culture of compliance, risk management, integrity, innovation, client focus and other such Winterflood or Close Brothers values. Encourage and support a culture of innovation and forward thinking. Build strong relationships with other functions and business units to collectively achieve Winterflood strategic priorities and goals. Lead the delivery management practice at Winterflood, coaching and mentoring teams to improve delivery quality and cadence evangelising best practice in delivery management Input to the Software Engineering Strategy and ownership of planning and delivery of the strategic roadmap. Ensure challenge where appropriate at assigned governance committees in the spirit of growing the business within risk appetite & regulation. Contribute towards the negotiation of technology vendor contracts and agreements as required ensuring all appropriate risk assessments and outsourcing points have been considered. Communication to all levels of the business of progress, performance, and planning. Lead the day-to-day oversight of Software Delivery, raising any issues to the Head of Software Engineering as appropriate. Ownership of live issues & incidents ensuring all facts are established, communication of updates & resolution and a root cause is identified with a supporting plan to fix. Ensure all resulting actions are closed. Ensure proactive communication with all internal stakeholders - particularly with respect to technology performance & change. Leadership of designated staff ensuring delivery of technology performance, architecture, design & change follow formal governance. Take clear remedial action where necessary and informing the Head of Software Engineering as and when appropriate. Sponsor personal development across the function to ensure effective succession with skills & knowledge aligned to long-term strategic requirements. Required Skills and Knowledge 5 years+ proven experience in Software Delivery Management, preferably in Financial Services. Proven experience of delivery of complex technology change, achieving demonstrable business results Adaptable approach, befitting of a small growing business with excellent communication skills. Mandatory Qualification: A degree (or equivalent level qualification) in a relevant IT specialism or proven experience to the same level. Tools: Delivery Management / Product Management tools such as JIRA, Azure DevOps or Equivalent Project Management Tools (e.g Microsoft Project) Benefits Competitive salary inclusive of discretionary annual bonus & annual pay review Work Abroad Policy for up to 15 days per year 25 days holiday plus bank holidays and additional well-being day Option to purchase an additional 5 days holiday per year Flexible working options available, including hybrid working Pension scheme up to 10% employer contribution Sharesave scheme Income Protection & Life insurance (4 x salary core level of cover) Private health care via BUPA Employee Assistance Programme Discounted Gym Membership Variety of travel to work schemes At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role. To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you. The Company Winterflood Securities is a leading market maker committed to providing liquidity and flexible execution services to retail brokers, asset managers and institutional investors. Winterflood's strengths are a combination of traditional trading values and the performance of our own cutting edge technology. Our experienced team of traders helps clients achieve high quality execution in over 15,000 tradable instruments including UK, European and North American Equities together with Investment Trusts, Exchange Traded Products, Fixed Income, Structured Products and Funds. Founded in 1988, Winterflood has gone from being a niche market maker in the UK Small Cap market, to a mature, diverse and major liquidity provider across multiple asset classes in the UK and European markets. Winterflood is authorised and regulated by the Financial Conduct Authority. Winterflood Securities is a wholly-owned subsidiary of Close Brothers Group plc, a specialist financial services group which makes loans, takes deposits, trades securities and provides advice and investment management solutions to a wide range of clients. Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. We employ approximately 4,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange. The Benefits Private medical Discounted health checks Stakeholder pension contribution Gym discounts Cycle to work scheme Gym discounts Purchase additional holiday
Sep 01, 2025
Full time
The Vacancy The role is a lead contributor within the Winterflood Software Delivery team, carrying Governance Committee responsibilities and reporting to the Head of Software Engineering. It is accountable for leading the growing delivery management practice, coaching and mentoring teams to enhance delivery quality and cadence. The role manages key technology change initiatives in collaboration with stakeholders to ensure timely delivery of high-quality software, while also overseeing the product and software change roadmap, delivery governance, software releases, and incident management. It contributes to the Software Development Lifecycle alongside engineering and product leadership and supports operational resilience through robust planning, performance reporting, and third-party management. The role involves leading a well-structured and resourced team with aligned objectives and personal development plans that support the overall business strategy. Additionally, it holds responsibility for contributing to the broader Software Engineering and Technology Strategy, owning the planning and execution of the software roadmap, and clearly communicating progress, performance, and plans across all levels of the business. RESPONSIBILITIES Lead Project and Delivery staff across the business to deliver all product & software projects & change. Implement & manage Product & Software Change governance ensuring procedures are followed with a full audit trail from design to delivery into production. Work with the broader delivery management team to ensure that squads are resourced appropriately to deliver the Product & Software Roadmap and Plan. Own the completion of all effective people management processes (recruitment, objectives, personal development, talent & succession & performance management) for the function. Promote the maintenance of a strong culture of compliance, risk management, integrity, innovation, client focus and other such Winterflood or Close Brothers values. Encourage and support a culture of innovation and forward thinking. Build strong relationships with other functions and business units to collectively achieve Winterflood strategic priorities and goals. Lead the delivery management practice at Winterflood, coaching and mentoring teams to improve delivery quality and cadence evangelising best practice in delivery management Input to the Software Engineering Strategy and ownership of planning and delivery of the strategic roadmap. Ensure challenge where appropriate at assigned governance committees in the spirit of growing the business within risk appetite & regulation. Contribute towards the negotiation of technology vendor contracts and agreements as required ensuring all appropriate risk assessments and outsourcing points have been considered. Communication to all levels of the business of progress, performance, and planning. Lead the day-to-day oversight of Software Delivery, raising any issues to the Head of Software Engineering as appropriate. Ownership of live issues & incidents ensuring all facts are established, communication of updates & resolution and a root cause is identified with a supporting plan to fix. Ensure all resulting actions are closed. Ensure proactive communication with all internal stakeholders - particularly with respect to technology performance & change. Leadership of designated staff ensuring delivery of technology performance, architecture, design & change follow formal governance. Take clear remedial action where necessary and informing the Head of Software Engineering as and when appropriate. Sponsor personal development across the function to ensure effective succession with skills & knowledge aligned to long-term strategic requirements. Required Skills and Knowledge 5 years+ proven experience in Software Delivery Management, preferably in Financial Services. Proven experience of delivery of complex technology change, achieving demonstrable business results Adaptable approach, befitting of a small growing business with excellent communication skills. Mandatory Qualification: A degree (or equivalent level qualification) in a relevant IT specialism or proven experience to the same level. Tools: Delivery Management / Product Management tools such as JIRA, Azure DevOps or Equivalent Project Management Tools (e.g Microsoft Project) Benefits Competitive salary inclusive of discretionary annual bonus & annual pay review Work Abroad Policy for up to 15 days per year 25 days holiday plus bank holidays and additional well-being day Option to purchase an additional 5 days holiday per year Flexible working options available, including hybrid working Pension scheme up to 10% employer contribution Sharesave scheme Income Protection & Life insurance (4 x salary core level of cover) Private health care via BUPA Employee Assistance Programme Discounted Gym Membership Variety of travel to work schemes At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role. To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you. The Company Winterflood Securities is a leading market maker committed to providing liquidity and flexible execution services to retail brokers, asset managers and institutional investors. Winterflood's strengths are a combination of traditional trading values and the performance of our own cutting edge technology. Our experienced team of traders helps clients achieve high quality execution in over 15,000 tradable instruments including UK, European and North American Equities together with Investment Trusts, Exchange Traded Products, Fixed Income, Structured Products and Funds. Founded in 1988, Winterflood has gone from being a niche market maker in the UK Small Cap market, to a mature, diverse and major liquidity provider across multiple asset classes in the UK and European markets. Winterflood is authorised and regulated by the Financial Conduct Authority. Winterflood Securities is a wholly-owned subsidiary of Close Brothers Group plc, a specialist financial services group which makes loans, takes deposits, trades securities and provides advice and investment management solutions to a wide range of clients. Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. We employ approximately 4,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange. The Benefits Private medical Discounted health checks Stakeholder pension contribution Gym discounts Cycle to work scheme Gym discounts Purchase additional holiday
Agency : Havas Media Job Description : AV Account Director Reporting To: AV Business Director Office Location: Havas Village London, 3 Pancras Sq, London, N1C 4AG, U.K. Hybrid About Havas Media Network: Havas is the only truly integrated marketing and communications company in the UK. Our mission is to make a meaningful difference to brands, businesses and people. Based in London's Kings Cross, the group operates a unique 'Village' concept: 20 agencies - spanning disciplines including advertising, media, data and technology, social, digital, PR and sports and entertainment - all in one building, united under one leadership and with one P&L. The Role Following a number of new business wins in 2024 at Havas Media Network, we have created an additional Account Director Role within our talented and thriving AV team. As a key member of the Audio-Visual team you will be responsible for the planning and delivery of first-class campaigns for a range of clients across several highly competitive market sectors; as well as managing and inspiring a team of AV Executives and an AV Manager. There are 8 AD led teams within the department and the right person will play a critical role in supporting Havas Group's growth, being focussed on goal and target delivery, as well as creating and delivering smart strategic thinking for our clients. We are looking for someone with a proven background and passion across planning and buying Audio-Visual media (TV, VOD, Cinema & Audio), with a strong profile with the media owner community. The individual must have great people skills, and ability to effectively lead a team. The role reports into the AV Business Director. Key Responsibilities Exceptional client service & activation: Ensuring professional and trusted relationships with your clients Overseeing planning, buying and delivery of price/quality and audit requirements across your portfolio of clients Crafting all client proposals based on solid evidence and rationale Managing all deliverables and deadlines across your team Understanding clients' businesses and our role in contributing to their success. Running weekly status meetings to ensure absolute visibility and control Cementing key role as 'go to' for day-to-day trading - both internally and externally Understanding wider market context and debating with the team in order that any pertinent dynamics can be communicated to clients in good time with clear rationale and required action Working closely with digital activation, social and programmatic teams to ensure effective planning, activation and tracking of VOD campaigns Operational excellence & commercial management: Fostering a culture of operational excellence within your team Driving responsibility, accountability and ownership across your direct reports Ensuring appropriate levels of service are achieved Quality control of team output, response to brief, and problem solving Optimising performance across the team via setting appropriate KPIs Ensuring bookings, timesheets, expenses, reconciliations, and any other deliverables are completed accurately and within agreed time frame Overseeing media owner relationships and co-ordination Flagging campaign variances in good time to ensure delivery is controlled and communicated Strong relationship management with media auditors and ownership of output and delivery Driving creativity within activation and generate award winning work People management: Supporting Head of AV & BD to instil appropriate culture to ensure a high performing and motivated team Working as a collaborative team player across Havas, actively supporting colleagues and sharing learnings Engendering a culture and belief which encourages people to suggest thoughts and ideas to improve the service we provide for our clients Instilling a culture across team founded on our common and shared values Conducting reviews and setting of personal objectives for direct reports Monitor and manage workload and happiness across your team Ensuring team output is aligned with client and agency requirements Epitomise professional conduct and treat colleagues with respect Be an ambassador for Havas Group Media at all times What we're looking for The right person will play a critical role in planning and buying innovative and effective campaigns for our clients The ideal candidate will have proven planning and buying experience across Audio Visual media (including Audio), and with a solid understanding of strategy and planning A minimum of 5 years' media agency experience Positive and collaborative attitude, being able to make informed decisions and build strong relationships to deliver results Fantastic team player with a flexible and down to earth approach Experience of leading a team and developing direct reports A resilient self-starter who has the skills to juggle multiple requirements Passion for delivery and innovation. Strong attention to detail and relentlessly focussed on identifying and optimising value for clients and Havas A detailed understanding of the audit process within AV New business and pitching experience desirable Contract Type : Permanent Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.
Sep 01, 2025
Full time
Agency : Havas Media Job Description : AV Account Director Reporting To: AV Business Director Office Location: Havas Village London, 3 Pancras Sq, London, N1C 4AG, U.K. Hybrid About Havas Media Network: Havas is the only truly integrated marketing and communications company in the UK. Our mission is to make a meaningful difference to brands, businesses and people. Based in London's Kings Cross, the group operates a unique 'Village' concept: 20 agencies - spanning disciplines including advertising, media, data and technology, social, digital, PR and sports and entertainment - all in one building, united under one leadership and with one P&L. The Role Following a number of new business wins in 2024 at Havas Media Network, we have created an additional Account Director Role within our talented and thriving AV team. As a key member of the Audio-Visual team you will be responsible for the planning and delivery of first-class campaigns for a range of clients across several highly competitive market sectors; as well as managing and inspiring a team of AV Executives and an AV Manager. There are 8 AD led teams within the department and the right person will play a critical role in supporting Havas Group's growth, being focussed on goal and target delivery, as well as creating and delivering smart strategic thinking for our clients. We are looking for someone with a proven background and passion across planning and buying Audio-Visual media (TV, VOD, Cinema & Audio), with a strong profile with the media owner community. The individual must have great people skills, and ability to effectively lead a team. The role reports into the AV Business Director. Key Responsibilities Exceptional client service & activation: Ensuring professional and trusted relationships with your clients Overseeing planning, buying and delivery of price/quality and audit requirements across your portfolio of clients Crafting all client proposals based on solid evidence and rationale Managing all deliverables and deadlines across your team Understanding clients' businesses and our role in contributing to their success. Running weekly status meetings to ensure absolute visibility and control Cementing key role as 'go to' for day-to-day trading - both internally and externally Understanding wider market context and debating with the team in order that any pertinent dynamics can be communicated to clients in good time with clear rationale and required action Working closely with digital activation, social and programmatic teams to ensure effective planning, activation and tracking of VOD campaigns Operational excellence & commercial management: Fostering a culture of operational excellence within your team Driving responsibility, accountability and ownership across your direct reports Ensuring appropriate levels of service are achieved Quality control of team output, response to brief, and problem solving Optimising performance across the team via setting appropriate KPIs Ensuring bookings, timesheets, expenses, reconciliations, and any other deliverables are completed accurately and within agreed time frame Overseeing media owner relationships and co-ordination Flagging campaign variances in good time to ensure delivery is controlled and communicated Strong relationship management with media auditors and ownership of output and delivery Driving creativity within activation and generate award winning work People management: Supporting Head of AV & BD to instil appropriate culture to ensure a high performing and motivated team Working as a collaborative team player across Havas, actively supporting colleagues and sharing learnings Engendering a culture and belief which encourages people to suggest thoughts and ideas to improve the service we provide for our clients Instilling a culture across team founded on our common and shared values Conducting reviews and setting of personal objectives for direct reports Monitor and manage workload and happiness across your team Ensuring team output is aligned with client and agency requirements Epitomise professional conduct and treat colleagues with respect Be an ambassador for Havas Group Media at all times What we're looking for The right person will play a critical role in planning and buying innovative and effective campaigns for our clients The ideal candidate will have proven planning and buying experience across Audio Visual media (including Audio), and with a solid understanding of strategy and planning A minimum of 5 years' media agency experience Positive and collaborative attitude, being able to make informed decisions and build strong relationships to deliver results Fantastic team player with a flexible and down to earth approach Experience of leading a team and developing direct reports A resilient self-starter who has the skills to juggle multiple requirements Passion for delivery and innovation. Strong attention to detail and relentlessly focussed on identifying and optimising value for clients and Havas A detailed understanding of the audit process within AV New business and pitching experience desirable Contract Type : Permanent Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.
The Vacancy OVERALL SUMMARY At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. We are looking for an impactful Director of Enterprise Services to shape and deliver our Enterprise Technology strategy. From Cloud and Infrastructure to Service Desk and Identity Management, you'll oversee the teams that keep our systems resilient, secure, and customer-focused. You'll work closely with business and tech leaders to drive innovation, enable change, and ensure our platforms are built to last. If you're passionate about making complex systems run smoothly and empowering teams to deliver real impact, this could be your next big move! RESPONSIBILITIES Lead a team of senior technology leaders across Enterprise Services including production support, release and deployment, service desk, identity and access management, governance, cloud and infrastructure, enterprise platforms, quality engineering, and delivery of the central IT change portfolio. Ensure clear direction and strong alignment with the bank's wider business goals and priorities. Strengthen service resilience and collaboration by ensuring Enterprise Services are stable and reliable, while fostering a culture of teamwork that enables technology and change teams to deliver meaningful value to customers and the business. Safeguard security and compliance by overseeing the implementation of security tooling and vulnerability management in partnership with Group Security, while ensuring all governance and regulatory requirements are met to the highest standards. Shape the Enterprise Services roadmap across application support, release and deployment, tooling, and centres of excellence, ensuring alignment with business goals and customer outcomes. Optimise performance and partnerships including managing budgets, supplier relationships and service agreements while identifying opportunities to improve platforms and drive enterprise-wide innovation. Developing Our People: as a People Leader, you will be responsible for inspiring and motivating your team. You will also build an inclusive, high-performing team through thoughtful leadership, development, succession planning and values-led communication. Encouraging your team to take responsibility for their own personal development will be key and providing support through regular feedback will empower your people! WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE: A solid grasp of ITIL practices including incident, problem and change management, alongside service mapping and SLA creation. Technical expertise across end-to-end IT service provision, infrastructure technologies, and control frameworks such as COBIT, NIST and ISO27000. Experience in banking or financial services, with a strong understanding of IT shared services, infrastructure and enterprise platforms. Proven success in leading strategic change and delivering cloud infrastructure projects within complex organisations. A strong commercial acumen and ability to influence at senior levels, with a clear focus on operational impact. A track record as a motivational leader and agile change agent, able to mobilise and partner with key stakeholders. Excellent communication and presentation skills, with the ability to operate at pace while maintaining quality and clarity. IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE: An understanding of banking regulatory requirements an advantage, but is not a prerequisite This role falls under the senior management certification regime and has been identified as a 'material risk taker. We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back. ABOUT US At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250. To find out more about Close Brothers, please visit our careers page: To find out more about life at Close Brothers: To find out more about our benefits: To find out more about our commitment to creating an inclusive environment: Our Responsibility - Diversity and inclusion … Close Brothers Group The Company At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients. We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments. We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients. Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people. Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down. We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life. The Benefits Private medical Discounted health checks Stakeholder pension contribution Cycle to work scheme Gym discounts Purchase additional holiday
Sep 01, 2025
Full time
The Vacancy OVERALL SUMMARY At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. We are looking for an impactful Director of Enterprise Services to shape and deliver our Enterprise Technology strategy. From Cloud and Infrastructure to Service Desk and Identity Management, you'll oversee the teams that keep our systems resilient, secure, and customer-focused. You'll work closely with business and tech leaders to drive innovation, enable change, and ensure our platforms are built to last. If you're passionate about making complex systems run smoothly and empowering teams to deliver real impact, this could be your next big move! RESPONSIBILITIES Lead a team of senior technology leaders across Enterprise Services including production support, release and deployment, service desk, identity and access management, governance, cloud and infrastructure, enterprise platforms, quality engineering, and delivery of the central IT change portfolio. Ensure clear direction and strong alignment with the bank's wider business goals and priorities. Strengthen service resilience and collaboration by ensuring Enterprise Services are stable and reliable, while fostering a culture of teamwork that enables technology and change teams to deliver meaningful value to customers and the business. Safeguard security and compliance by overseeing the implementation of security tooling and vulnerability management in partnership with Group Security, while ensuring all governance and regulatory requirements are met to the highest standards. Shape the Enterprise Services roadmap across application support, release and deployment, tooling, and centres of excellence, ensuring alignment with business goals and customer outcomes. Optimise performance and partnerships including managing budgets, supplier relationships and service agreements while identifying opportunities to improve platforms and drive enterprise-wide innovation. Developing Our People: as a People Leader, you will be responsible for inspiring and motivating your team. You will also build an inclusive, high-performing team through thoughtful leadership, development, succession planning and values-led communication. Encouraging your team to take responsibility for their own personal development will be key and providing support through regular feedback will empower your people! WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE/ARE: A solid grasp of ITIL practices including incident, problem and change management, alongside service mapping and SLA creation. Technical expertise across end-to-end IT service provision, infrastructure technologies, and control frameworks such as COBIT, NIST and ISO27000. Experience in banking or financial services, with a strong understanding of IT shared services, infrastructure and enterprise platforms. Proven success in leading strategic change and delivering cloud infrastructure projects within complex organisations. A strong commercial acumen and ability to influence at senior levels, with a clear focus on operational impact. A track record as a motivational leader and agile change agent, able to mobilise and partner with key stakeholders. Excellent communication and presentation skills, with the ability to operate at pace while maintaining quality and clarity. IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE: An understanding of banking regulatory requirements an advantage, but is not a prerequisite This role falls under the senior management certification regime and has been identified as a 'material risk taker. We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back. ABOUT US At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250. To find out more about Close Brothers, please visit our careers page: To find out more about life at Close Brothers: To find out more about our benefits: To find out more about our commitment to creating an inclusive environment: Our Responsibility - Diversity and inclusion … Close Brothers Group The Company At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients. We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long-term savings and investments. We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face-to-face services to enable strong, long-term relationships with our clients. Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people. Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down. We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life. The Benefits Private medical Discounted health checks Stakeholder pension contribution Cycle to work scheme Gym discounts Purchase additional holiday
