Senior Financial Engineer (Quant Developer) My global banking client, based in London, is looking for a Senior Financial Engineer/Quant Analyst/Quant Developer to join their team on a contract basis. Initial contract duration is until end of December 2025, paying £910 per day. Hybrid working model (2 days a week in London office). Key skills: Experience working as a Senior Financial Engineer/Quant Analyst/Quant Developer within a Global Bank Strong experience with React and next.js framework and building Back End services accessible via API Critical programming skills in Python 3.x, Object Oriented programming Advance experience in building end-to-end applications encompassing all phases of software development life cycle. Strong knowledge in Software Engineering, Design Patterns Responsibilities: Design, build and implementation of Traded Risk Quantitative libraries. The success of this library will be measured against the time to deployment, time of turnover on bugs, test KPIs Delivery of a coding environment that is easy to use, is robust and can be fully re-used Work closely with Quant Analysts, IT and Front Office to create synergies across different functions and departments Please apply now for immediate consideration and further details. Scot Lewis Associates Ltd is acting as an employment business.
Sep 04, 2025
Contractor
Senior Financial Engineer (Quant Developer) My global banking client, based in London, is looking for a Senior Financial Engineer/Quant Analyst/Quant Developer to join their team on a contract basis. Initial contract duration is until end of December 2025, paying £910 per day. Hybrid working model (2 days a week in London office). Key skills: Experience working as a Senior Financial Engineer/Quant Analyst/Quant Developer within a Global Bank Strong experience with React and next.js framework and building Back End services accessible via API Critical programming skills in Python 3.x, Object Oriented programming Advance experience in building end-to-end applications encompassing all phases of software development life cycle. Strong knowledge in Software Engineering, Design Patterns Responsibilities: Design, build and implementation of Traded Risk Quantitative libraries. The success of this library will be measured against the time to deployment, time of turnover on bugs, test KPIs Delivery of a coding environment that is easy to use, is robust and can be fully re-used Work closely with Quant Analysts, IT and Front Office to create synergies across different functions and departments Please apply now for immediate consideration and further details. Scot Lewis Associates Ltd is acting as an employment business.
Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst We do this using our specialised Data Analyst career programme which looks to assist and place qualified candidates into a career pathway in Data Analysis. Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience Data Analyst as we will be looking primarily at entry level roles. Demand for Data Analysts has grown 20% year on year with experienced analysts easily commanding salaries of £50k+. All business decisions rely on data to ensure correct business decisions are made and therefore the role of the data analyst in the new digital world has become essential for business owners. Below are current average salaries in the sector for lower-level positions and fully trained Data Analysts: Junior Data Analyst - £30,000 Data Analyst - £50,000 Business Data Analyst - £67,500 Data Analytics Analyst - £80,000 Business Analysts - £60,000 Using our experience in providing data analysis and business analysis training online and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in Data Analysis. The courses in the package have been identified by our recruitment partners as industry standards for the UK/European and International Data Analysis sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below. Step 1 - CompTIA Data+ Qualification The first step is completing the CompTIA Data+ Qualification accredited by CompTIA. This professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam. This qualification will set you on a route to becoming a data analyst. Step 2 - Data Administration Training Data is extracted using various method which are normally IT driven. Therefore, we will provide you with access to the following additional courses to ensure you are suitably employable as a data analyst. Microsoft excel - to expert level. Learn SQL - the programming language used for extracting data from more complex databases. Learn Python 3 - Python 3 is a simple to use programming language used by many analysts. Learn Tableau - Tableu is a tool which analysts use to build visually appealing dashboards for complex data making it easier for stakeholders to comprehend. Study time for these courses is approximately 30-60 hours and qualification is achieved through completion of the course with no exam. Step 3 - Business Analysis Foundation Business Analysts and Data Analysts often work very closely together and indeed many Data Analysts become Business Analysts and vice versa. Adding a Business Analyst Foundation certificate will make you much more employable and enable you to cross over into business analyst roles and hybrid roles. Business Analysis Foundation accredited by the BCS (The British Computer Society also known as the Chartered Institute of IT). Study time for this course is approximately 15 hours and qualification is achieved through an online BCS exam. Step 4 - Recruitment Support Now you are qualified for an entry level data analyst position our recruitment support team will now begin collaborating with you to help you secure your first a suitable role based on your new qualifications and any other experience you may have. We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.8 Trustscore on Trustpilot. Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams. However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months. Check our testimonials from the hundreds of candidates we have already helped. What Now? To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Data Analyst Career aspirations.
Sep 04, 2025
Full time
Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst We do this using our specialised Data Analyst career programme which looks to assist and place qualified candidates into a career pathway in Data Analysis. Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience Data Analyst as we will be looking primarily at entry level roles. Demand for Data Analysts has grown 20% year on year with experienced analysts easily commanding salaries of £50k+. All business decisions rely on data to ensure correct business decisions are made and therefore the role of the data analyst in the new digital world has become essential for business owners. Below are current average salaries in the sector for lower-level positions and fully trained Data Analysts: Junior Data Analyst - £30,000 Data Analyst - £50,000 Business Data Analyst - £67,500 Data Analytics Analyst - £80,000 Business Analysts - £60,000 Using our experience in providing data analysis and business analysis training online and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in Data Analysis. The courses in the package have been identified by our recruitment partners as industry standards for the UK/European and International Data Analysis sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below. Step 1 - CompTIA Data+ Qualification The first step is completing the CompTIA Data+ Qualification accredited by CompTIA. This professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam. This qualification will set you on a route to becoming a data analyst. Step 2 - Data Administration Training Data is extracted using various method which are normally IT driven. Therefore, we will provide you with access to the following additional courses to ensure you are suitably employable as a data analyst. Microsoft excel - to expert level. Learn SQL - the programming language used for extracting data from more complex databases. Learn Python 3 - Python 3 is a simple to use programming language used by many analysts. Learn Tableau - Tableu is a tool which analysts use to build visually appealing dashboards for complex data making it easier for stakeholders to comprehend. Study time for these courses is approximately 30-60 hours and qualification is achieved through completion of the course with no exam. Step 3 - Business Analysis Foundation Business Analysts and Data Analysts often work very closely together and indeed many Data Analysts become Business Analysts and vice versa. Adding a Business Analyst Foundation certificate will make you much more employable and enable you to cross over into business analyst roles and hybrid roles. Business Analysis Foundation accredited by the BCS (The British Computer Society also known as the Chartered Institute of IT). Study time for this course is approximately 15 hours and qualification is achieved through an online BCS exam. Step 4 - Recruitment Support Now you are qualified for an entry level data analyst position our recruitment support team will now begin collaborating with you to help you secure your first a suitable role based on your new qualifications and any other experience you may have. We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.8 Trustscore on Trustpilot. Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams. However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months. Check our testimonials from the hundreds of candidates we have already helped. What Now? To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Data Analyst Career aspirations.
Job title: Business Analyst - Financial Crime Location: London/Hybrid Duration: until 31/03/2026 initially Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. The role: To act as a business analyst within the FCMO Planning team, providing detailed overviews of business processes, and assisting in the documentation of process change. To assist in the creation and distribution of EMEA FCMO Management information to local management teams, governance committees and Senior Management committee meetings such as OGRC. EXCO and the EMEA meeting. To provide support for Bank wide projects impacting FCMO, and FCMO change initiatives, ensuring the successful deployment and that the associated training, and procedural updates are completed. Responsibilities: In relation to change initiatives, help to collate and documents Business requirement documents, current and future state process maps, meeting documentation and facilitate meeting / workshops in relation to system upgrades and proposed process change. Complete business requirement traceability matrix - mapping business requirements to design and mapping design to successful testing Investigate root causes of project issues, document the issue and support the resolution activities where required. Working with the BAU teams to ensure that the centralised FCMO procedures are up to date and accurately reflect current process and policy, ensuring they meet their annual review dates. Contribute to the Kaizen business process re-engineering process, suggesting enhancements to policy and procedures that will provide greater efficiency or reduce the opportunity for error. To act as liaison between operations areas, external Departments and FCMO for the escalation of queries, data requests or issues. Assist in the preparation of section MI and related paperwork for OAD Committee and Steerco's ensuring accurate and transparent reporting. Requirements: Strong project and business analytical skills Flexible and adaptable to changing business requirements and new task assignment. Able to multitask and work on several initiatives at one time Self-motivated to continually improve existing practices with minimal supervision and able to take the lead in documenting requirements. Ability to work unaided on projects / initiatives and manage their own time to meet deadlines. The role requires excellent communication skills, both written and verbal, with the ability to communicate process change, complex system issues, business requirements or feedback to all levels of the organisation. Ability to collaborate with all levels of personnel with differing expertise and backgrounds as part of project workstreams, supporting others to ensure the overall team objectives are achieved. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Sep 04, 2025
Contractor
Job title: Business Analyst - Financial Crime Location: London/Hybrid Duration: until 31/03/2026 initially Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. The role: To act as a business analyst within the FCMO Planning team, providing detailed overviews of business processes, and assisting in the documentation of process change. To assist in the creation and distribution of EMEA FCMO Management information to local management teams, governance committees and Senior Management committee meetings such as OGRC. EXCO and the EMEA meeting. To provide support for Bank wide projects impacting FCMO, and FCMO change initiatives, ensuring the successful deployment and that the associated training, and procedural updates are completed. Responsibilities: In relation to change initiatives, help to collate and documents Business requirement documents, current and future state process maps, meeting documentation and facilitate meeting / workshops in relation to system upgrades and proposed process change. Complete business requirement traceability matrix - mapping business requirements to design and mapping design to successful testing Investigate root causes of project issues, document the issue and support the resolution activities where required. Working with the BAU teams to ensure that the centralised FCMO procedures are up to date and accurately reflect current process and policy, ensuring they meet their annual review dates. Contribute to the Kaizen business process re-engineering process, suggesting enhancements to policy and procedures that will provide greater efficiency or reduce the opportunity for error. To act as liaison between operations areas, external Departments and FCMO for the escalation of queries, data requests or issues. Assist in the preparation of section MI and related paperwork for OAD Committee and Steerco's ensuring accurate and transparent reporting. Requirements: Strong project and business analytical skills Flexible and adaptable to changing business requirements and new task assignment. Able to multitask and work on several initiatives at one time Self-motivated to continually improve existing practices with minimal supervision and able to take the lead in documenting requirements. Ability to work unaided on projects / initiatives and manage their own time to meet deadlines. The role requires excellent communication skills, both written and verbal, with the ability to communicate process change, complex system issues, business requirements or feedback to all levels of the organisation. Ability to collaborate with all levels of personnel with differing expertise and backgrounds as part of project workstreams, supporting others to ensure the overall team objectives are achieved. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 04, 2025
Full time
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Performance Marketing Manager/Paid Media Manager/Head of Paid Media/Biddable Media Manager We're looking for a results-driven Performance Media/Performance Media/Biddable Media Manager to take ownership of our paid media strategy across multiple digital channels. The role will focus on planning, executing, optimising, and reporting on campaigns that drive customer acquisition, engagement, and revenue. Working closely with our global Paid Media agency to deliver best-in-class Digital media plans, focused on Biddable media channels, driving to digital conversion actions delivering digital leads and E-commerce sales of our accounting technology plans and products. We target different B2C audiences with the right message, in the right place, at the right time. We're looking for someone with Hands-on optimisation, testing and reporting; that will feed the CRO roadmap and partners closely with Product and UX. You will also work closely with marketing and analytics deliver measurable ROI through platforms such as Google Ads, Meta, LinkedIn, TikTok, and emerging channels. Key Responsibilities: Plan, execute, and optimise Paid Media/Performance Marketing/Biddable media campaigns across search, social, and display channels. Work closely with the Paid media agency to ensure their deliverables are aligned to our organisational strategy and objectives. Manage budgets and pacing to deliver against agreed KPIs (CPC, CPA, ROAS, etc.). Build and manage campaigns in Google Ads, Microsoft Ads, Meta Ads Manager, LinkedIn, TikTok, and other paid platforms. Conduct keyword research, audience targeting, and A/B testing of creatives and landing pages. Produce weekly and monthly performance reports with insights and recommendations. Collaborate with creative teams on ad copy, visuals, and messaging. Monitor industry trends and competitor activity to identify opportunities for innovation. Work with Digital Analysts tp ensure accurate tracking, attribution, and reporting via GA4 and tag management systems. Suggest and test new biddable platforms, formats, and strategies to enhance performance. What We're Looking For Proven experience managing paid media campaigns (agency or client-side). Strong knowledge of Google Ads, Microsoft Ads, Meta Business Manager, and at least one additional paid channel. Experience of managing Paid media budgets Solid understanding of programmatic, retargeting, and audience segmentation. Proficient in analytics and tracking tools (GA4, GTM, Looker Studio, etc.). Data-driven mindset with advanced Excel/Sheets skills. Excellent communication and stakeholder management skills. Ability to manage multiple campaigns simultaneously with strong attention to detail. Desirable: Experience with bid management tools (eg, SA360, Skai, Marin). Please reach out for more information Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Sep 04, 2025
Full time
Performance Marketing Manager/Paid Media Manager/Head of Paid Media/Biddable Media Manager We're looking for a results-driven Performance Media/Performance Media/Biddable Media Manager to take ownership of our paid media strategy across multiple digital channels. The role will focus on planning, executing, optimising, and reporting on campaigns that drive customer acquisition, engagement, and revenue. Working closely with our global Paid Media agency to deliver best-in-class Digital media plans, focused on Biddable media channels, driving to digital conversion actions delivering digital leads and E-commerce sales of our accounting technology plans and products. We target different B2C audiences with the right message, in the right place, at the right time. We're looking for someone with Hands-on optimisation, testing and reporting; that will feed the CRO roadmap and partners closely with Product and UX. You will also work closely with marketing and analytics deliver measurable ROI through platforms such as Google Ads, Meta, LinkedIn, TikTok, and emerging channels. Key Responsibilities: Plan, execute, and optimise Paid Media/Performance Marketing/Biddable media campaigns across search, social, and display channels. Work closely with the Paid media agency to ensure their deliverables are aligned to our organisational strategy and objectives. Manage budgets and pacing to deliver against agreed KPIs (CPC, CPA, ROAS, etc.). Build and manage campaigns in Google Ads, Microsoft Ads, Meta Ads Manager, LinkedIn, TikTok, and other paid platforms. Conduct keyword research, audience targeting, and A/B testing of creatives and landing pages. Produce weekly and monthly performance reports with insights and recommendations. Collaborate with creative teams on ad copy, visuals, and messaging. Monitor industry trends and competitor activity to identify opportunities for innovation. Work with Digital Analysts tp ensure accurate tracking, attribution, and reporting via GA4 and tag management systems. Suggest and test new biddable platforms, formats, and strategies to enhance performance. What We're Looking For Proven experience managing paid media campaigns (agency or client-side). Strong knowledge of Google Ads, Microsoft Ads, Meta Business Manager, and at least one additional paid channel. Experience of managing Paid media budgets Solid understanding of programmatic, retargeting, and audience segmentation. Proficient in analytics and tracking tools (GA4, GTM, Looker Studio, etc.). Data-driven mindset with advanced Excel/Sheets skills. Excellent communication and stakeholder management skills. Ability to manage multiple campaigns simultaneously with strong attention to detail. Desirable: Experience with bid management tools (eg, SA360, Skai, Marin). Please reach out for more information Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
About the Role We are seeking a highly skilled WAF Engineer to join our security engineering team and take responsibility for the configuration, tuning, monitoring, and optimisation of our Web Application Firewall (WAF). The successful candidate will work closely with developers, security analysts, and infrastructure teams to ensure applications remain protected against advanced web threats while minimising false positives and supporting business operations. This role requires deep hands-on expertise in WAF technologies, advanced knowledge of application security threats (OWASP Top 10, XSS, SQLi, XXE, etc.), and the ability to fine-tune WAF rules without compromising overall security posture. Key Responsibilities Configure, manage, and tune WAF rules to balance strong security controls with minimal false positives. Collaborate with development teams to create precise parameter-level exceptions and avoid unnecessary rule suppression. Monitor WAF logs, identify potential threats, and respond to security incidents in Real Time. Analyse traffic patterns and investigate anomalies, such as spikes in error codes or unusual request behaviour. Develop and implement strategies to mitigate attacks, including automated threats, scraping, path traversal, XXE, and SQL injection. Document WAF policies, exceptions, and processes, ensuring knowledge is shared across the team. Partner with security operations, SOC analysts, and developers to ensure WAF is aligned with application updates and new releases. Support threat modelling, security testing, and vulnerability assessments with a WAF focus. Required Skills & Experience Strong expertise with Web Application Firewalls (eg, F5 ASM/Advanced WAF, Imperva, Akamai Kona, Cloudflare, AWS WAF, Azure WAF). Deep understanding of OWASP Top 10 and web attack techniques, including XSS, SQLi, XXE, SSRF, and path traversal. Hands-on experience tuning WAFs to allow business functionality while preventing exploitation. Solid knowledge of HTTP, HTTPS, XML, JSON, REST APIs, and web application behaviours. Experience in analysing logs and traffic anomalies to detect attacks or misconfigurations. Familiarity with secure SDLC processes and working with DevOps teams. Strong communication and stakeholder management skills. Certifications such as GIAC GWAPT, CEH, OSWE, or vendor-specific WAF certifications are desirable
Sep 04, 2025
Contractor
About the Role We are seeking a highly skilled WAF Engineer to join our security engineering team and take responsibility for the configuration, tuning, monitoring, and optimisation of our Web Application Firewall (WAF). The successful candidate will work closely with developers, security analysts, and infrastructure teams to ensure applications remain protected against advanced web threats while minimising false positives and supporting business operations. This role requires deep hands-on expertise in WAF technologies, advanced knowledge of application security threats (OWASP Top 10, XSS, SQLi, XXE, etc.), and the ability to fine-tune WAF rules without compromising overall security posture. Key Responsibilities Configure, manage, and tune WAF rules to balance strong security controls with minimal false positives. Collaborate with development teams to create precise parameter-level exceptions and avoid unnecessary rule suppression. Monitor WAF logs, identify potential threats, and respond to security incidents in Real Time. Analyse traffic patterns and investigate anomalies, such as spikes in error codes or unusual request behaviour. Develop and implement strategies to mitigate attacks, including automated threats, scraping, path traversal, XXE, and SQL injection. Document WAF policies, exceptions, and processes, ensuring knowledge is shared across the team. Partner with security operations, SOC analysts, and developers to ensure WAF is aligned with application updates and new releases. Support threat modelling, security testing, and vulnerability assessments with a WAF focus. Required Skills & Experience Strong expertise with Web Application Firewalls (eg, F5 ASM/Advanced WAF, Imperva, Akamai Kona, Cloudflare, AWS WAF, Azure WAF). Deep understanding of OWASP Top 10 and web attack techniques, including XSS, SQLi, XXE, SSRF, and path traversal. Hands-on experience tuning WAFs to allow business functionality while preventing exploitation. Solid knowledge of HTTP, HTTPS, XML, JSON, REST APIs, and web application behaviours. Experience in analysing logs and traffic anomalies to detect attacks or misconfigurations. Familiarity with secure SDLC processes and working with DevOps teams. Strong communication and stakeholder management skills. Certifications such as GIAC GWAPT, CEH, OSWE, or vendor-specific WAF certifications are desirable
Senior Project Manager/Programme Manager Business Intelligence (BI/Dashboard Innovation London (City) - Hybrid Working Available (Apply online only) per day. 12 month contract. Outside IR35. Agile, Data, BI, Business Intelligence, Dashboard Our client is a specialist business lines insurer based in the City of London, providers of insurance cover for small businesses, entrepreneurs, SMEs and retailers. Following on from a consolidation of Legacy data lakes and improvements to meet continued compliance with GDPR, the business now wishes to make better use of data and wishes to recruit a Project Manager to lead a series of Business Intelligence, Data Analytics and Dashboard projects, accompanied by associated process changes and changes around ways of working, aimed at improving the use of data within the insurer, and improving decision making. The incoming Senior Project Manager/Programme Manager will firstly need to understand what the As Is' arrangements are within the business, conducting a full discovery phase, prior to working with stakeholders, executives and staff to define the To Be' model for future data analytics and reporting. Additionally, the Senior Project Manager/Programme Manager will need to assemble a project team, including data analysts, business analysts and architects to deliver the projects, the aim of which is to provide the senior leadership team with improved MIS and Business Intelligence. The Senior Project Manager/Programme Manager will act as the main point of contact with senior stakeholders, ensure project delivery according to schedules, costs and quality objectives, manage 3rd party relationships and resources, manage the production of requirements, business cases and other documentation to maintain buy-in, and also chair project meetings and oversee project workshops. Key Responsibilities: Managing a portfolio of BI projects Delivering a series of large scale end to end dashboard projects Act as main POC/manage key stakeholders throughout Ensure delivery to agreed business/Client objectives, requirements, schedules, costs and quality objectives. Manage project deliverables and resources, ensuring timely and complete delivery by self, project team and 3rd party suppliers Co-ordinating and contributing to the production of requirements, assessments, designs and supporting documentation Support analysis and production of material for business cases for IT sponsored projects Chairing project meetings and facilitating project workshops Key Requirements: Experience working as a Project Manager working on enterprise level BI products and dashboards Extensive dashboard development delivery experience as a Project Manager Strong stakeholder management skills, with the confidence to positively influence and challenge supportively and effectively where appropriate Experience of delivery with and managing 3rd party suppliers Experience of managing cross-functional delivery teams Hunter Executive is acting as a Recruitment Consultancy in respect of this Project Manager/Programme Manager vacancy. We are an equal opportunities employer. We will normally aim to contact successful applicants within one week of application.
Sep 04, 2025
Contractor
Senior Project Manager/Programme Manager Business Intelligence (BI/Dashboard Innovation London (City) - Hybrid Working Available (Apply online only) per day. 12 month contract. Outside IR35. Agile, Data, BI, Business Intelligence, Dashboard Our client is a specialist business lines insurer based in the City of London, providers of insurance cover for small businesses, entrepreneurs, SMEs and retailers. Following on from a consolidation of Legacy data lakes and improvements to meet continued compliance with GDPR, the business now wishes to make better use of data and wishes to recruit a Project Manager to lead a series of Business Intelligence, Data Analytics and Dashboard projects, accompanied by associated process changes and changes around ways of working, aimed at improving the use of data within the insurer, and improving decision making. The incoming Senior Project Manager/Programme Manager will firstly need to understand what the As Is' arrangements are within the business, conducting a full discovery phase, prior to working with stakeholders, executives and staff to define the To Be' model for future data analytics and reporting. Additionally, the Senior Project Manager/Programme Manager will need to assemble a project team, including data analysts, business analysts and architects to deliver the projects, the aim of which is to provide the senior leadership team with improved MIS and Business Intelligence. The Senior Project Manager/Programme Manager will act as the main point of contact with senior stakeholders, ensure project delivery according to schedules, costs and quality objectives, manage 3rd party relationships and resources, manage the production of requirements, business cases and other documentation to maintain buy-in, and also chair project meetings and oversee project workshops. Key Responsibilities: Managing a portfolio of BI projects Delivering a series of large scale end to end dashboard projects Act as main POC/manage key stakeholders throughout Ensure delivery to agreed business/Client objectives, requirements, schedules, costs and quality objectives. Manage project deliverables and resources, ensuring timely and complete delivery by self, project team and 3rd party suppliers Co-ordinating and contributing to the production of requirements, assessments, designs and supporting documentation Support analysis and production of material for business cases for IT sponsored projects Chairing project meetings and facilitating project workshops Key Requirements: Experience working as a Project Manager working on enterprise level BI products and dashboards Extensive dashboard development delivery experience as a Project Manager Strong stakeholder management skills, with the confidence to positively influence and challenge supportively and effectively where appropriate Experience of delivery with and managing 3rd party suppliers Experience of managing cross-functional delivery teams Hunter Executive is acting as a Recruitment Consultancy in respect of this Project Manager/Programme Manager vacancy. We are an equal opportunities employer. We will normally aim to contact successful applicants within one week of application.
Job Title: Configuration Analyst iO Associates have partnered with a leading client who operates in the aerospace and defense industry, serving both domestic and international customers. With a focus on Platform Integration, Ground Based Air Defence, Special Projects, and Weapons, they provide cutting-edge products and services to various governmental bodies. Our client offers an exciting career path, excellent work/life balance, and a 4-day working week for employees. They are now seeking a Configuration Analyst to join their team in Ampthill, Bedfordshire. This role plays a crucial part in maintaining the integrity of complex engineering projects. The successful candidate will apply Configuration Management principles and practices and have the opportunity to progress into more senior roles contributing to the company's Digital Engineering strategy. Responsibilities: Apply Configuration Management principles and tools to maintain project integrity Analyze product design changes and their impacts Support the establishment and maintenance of configuration baselines Contribute to change control processes Collaborate with engineering teams to ensure compliance with configuration management policies Develop digital engineering skills and participate in the implementation of digital transformation initiatives Essential Skills & Experience: Bachelor's degree in an engineering or related discipline Experience in a Configuration Management role in an engineering environment Knowledge of Configuration Management principles and standards Familiarity with Configuration Management tools and Product Lifecycle Management systems Strong communication and interpersonal skills Ability to work effectively in a team environment Attention to detail and commitment to quality Desirable Skills & Experience: Experience in Configuration Management within the defense industry Familiarity with DEF-STAN 05-57 and Windchill PLM Knowledge of Model-Based Systems Engineering tools and methodologies Understanding of data integration concepts and technologies Exposure to Systems Engineering and SysML Appreciation of complex system design and verification If you possess the qualifications and experience required for this role, we encourage you to apply by submitting your CV. Join our client in driving innovation and delivering superior solutions in the aerospace and defense sector. Note: Per company policy, our client is committed to equal opportunity employment and values diversity in the workplace. If you believe your skills align with the position, we welcome your application.
Sep 04, 2025
Full time
Job Title: Configuration Analyst iO Associates have partnered with a leading client who operates in the aerospace and defense industry, serving both domestic and international customers. With a focus on Platform Integration, Ground Based Air Defence, Special Projects, and Weapons, they provide cutting-edge products and services to various governmental bodies. Our client offers an exciting career path, excellent work/life balance, and a 4-day working week for employees. They are now seeking a Configuration Analyst to join their team in Ampthill, Bedfordshire. This role plays a crucial part in maintaining the integrity of complex engineering projects. The successful candidate will apply Configuration Management principles and practices and have the opportunity to progress into more senior roles contributing to the company's Digital Engineering strategy. Responsibilities: Apply Configuration Management principles and tools to maintain project integrity Analyze product design changes and their impacts Support the establishment and maintenance of configuration baselines Contribute to change control processes Collaborate with engineering teams to ensure compliance with configuration management policies Develop digital engineering skills and participate in the implementation of digital transformation initiatives Essential Skills & Experience: Bachelor's degree in an engineering or related discipline Experience in a Configuration Management role in an engineering environment Knowledge of Configuration Management principles and standards Familiarity with Configuration Management tools and Product Lifecycle Management systems Strong communication and interpersonal skills Ability to work effectively in a team environment Attention to detail and commitment to quality Desirable Skills & Experience: Experience in Configuration Management within the defense industry Familiarity with DEF-STAN 05-57 and Windchill PLM Knowledge of Model-Based Systems Engineering tools and methodologies Understanding of data integration concepts and technologies Exposure to Systems Engineering and SysML Appreciation of complex system design and verification If you possess the qualifications and experience required for this role, we encourage you to apply by submitting your CV. Join our client in driving innovation and delivering superior solutions in the aerospace and defense sector. Note: Per company policy, our client is committed to equal opportunity employment and values diversity in the workplace. If you believe your skills align with the position, we welcome your application.
Salary - £36,659 Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose To support the Street Works team in managing United Utilities performance in regards to street works activities, and working closely to the operation to drive improvements in the END to END performance, supporting the wider team in processing and investigating street works related offences and determining liabilities. To create and produce analysis reports for all Stakeholders. To update and manage the internal system to manage these elements. To provide a support function within the business for the raising and management of street works permits where required and be required to work closely with those business areas to ensure compliance in delivery. Accountabilities & Responsibilities Build and maintain strong working relationships with both internal and external stakeholders, promoting collaborative partnership working to enhance service delivery for customers and stakeholders. Provide technical support and guidance to the wider team and business in resolving street works offences and associated charges (e.g. S74, FPNs, defects, miscellaneous claims), ensuring compliance and best outcomes. Educate stakeholders on street works legislation, including area-specific permitting schemes and upcoming initiatives such as lane rental, while supporting continuous improvement of end-to-end processes. Manage and monitor street works operations, including permit raising, compliance through Street Manager and Aurora systems, KPI tracking, and financial risk mitigation through forecasting and trend analysis. Lead on process ownership and issue resolution, including authorising payments, recovering costs, assessing offence validity, and attending stakeholder meetings to address process issues and data concerns. Technical Skills & Experience Strong working knowledge of NRSWA, TMA, and SROH legislation governing street works, with the ability to apply this understanding in day-to-day decision-making. Excellent organisational and time management skills, with a methodical approach to documentation and a keen attention to detail. Proven ability to prioritise tasks effectively, work flexibly in a changing environment, and support continuous improvement initiatives. Strategic mindset with a focus on performance delivery, able to identify and promote efficiency improvements while working collaboratively with internal and external partners. Confident communicator, with excellent written and verbal skills, capable of delivering presentations to senior managers and external stakeholders. Strong analytical and numeracy skills, with experience using standard corporate systems and tools to support data-driven decision-making. Team-oriented and adaptable, with the ability to influence across departments and levels, and contribute positively within a wider team environment. A full UK driving licence is required to carry out this role This role may not be eligible for the visa sponsorship We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Sep 04, 2025
Full time
Salary - £36,659 Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose To support the Street Works team in managing United Utilities performance in regards to street works activities, and working closely to the operation to drive improvements in the END to END performance, supporting the wider team in processing and investigating street works related offences and determining liabilities. To create and produce analysis reports for all Stakeholders. To update and manage the internal system to manage these elements. To provide a support function within the business for the raising and management of street works permits where required and be required to work closely with those business areas to ensure compliance in delivery. Accountabilities & Responsibilities Build and maintain strong working relationships with both internal and external stakeholders, promoting collaborative partnership working to enhance service delivery for customers and stakeholders. Provide technical support and guidance to the wider team and business in resolving street works offences and associated charges (e.g. S74, FPNs, defects, miscellaneous claims), ensuring compliance and best outcomes. Educate stakeholders on street works legislation, including area-specific permitting schemes and upcoming initiatives such as lane rental, while supporting continuous improvement of end-to-end processes. Manage and monitor street works operations, including permit raising, compliance through Street Manager and Aurora systems, KPI tracking, and financial risk mitigation through forecasting and trend analysis. Lead on process ownership and issue resolution, including authorising payments, recovering costs, assessing offence validity, and attending stakeholder meetings to address process issues and data concerns. Technical Skills & Experience Strong working knowledge of NRSWA, TMA, and SROH legislation governing street works, with the ability to apply this understanding in day-to-day decision-making. Excellent organisational and time management skills, with a methodical approach to documentation and a keen attention to detail. Proven ability to prioritise tasks effectively, work flexibly in a changing environment, and support continuous improvement initiatives. Strategic mindset with a focus on performance delivery, able to identify and promote efficiency improvements while working collaboratively with internal and external partners. Confident communicator, with excellent written and verbal skills, capable of delivering presentations to senior managers and external stakeholders. Strong analytical and numeracy skills, with experience using standard corporate systems and tools to support data-driven decision-making. Team-oriented and adaptable, with the ability to influence across departments and levels, and contribute positively within a wider team environment. A full UK driving licence is required to carry out this role This role may not be eligible for the visa sponsorship We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Incident Response Analyst Permanent - 52k - 57k + strong benefits Location: Hybrid - South Wales Your new company I am looking to recruit an Incident Response Analyst to join a leader in the utilities space. The business have been investing in their cyber security and IT estate and are continuing to grow and enhance their security posture. The company has a strong reputation, and we have placed numerous people into careers there, with strong feedback. Your new role This is an interesting opportunity to help deliver strategy which will enhance the organisation's security resilience, proactively contributing to mitigating threats, at a good time when the company is expanding and investing in its IT and cyber security estate. Working alongside the SOC, the primary responsibility of an incident responder is to rapidly investigate and document cybersecurity incidents within the organisation. Key parts of the role: Monitor and analyse network traffic, system logs, and other data sources to identify potential security incidents. Investigate alerts and suspicious activity to determine if an incident has occurred. Contain affected systems and networks to prevent the incident from spreading. Implement temporary measures to mitigate the impact of the incident. Work with other teams, such as IT and security operations, to develop and implement a containment strategy. Analyse incident data to determine the root cause of the incident and identify recommendations for improvement. Document and report incidents to the incident response team and other relevant stakeholders. Stay informed about emerging cyber threats and vulnerabilities. What you'll need to succeed Experience in a similar role, ideally around CNI and OT, with exposure to cyber plans. Proven experience operating in a SOC or a related cyber security role. In-depth knowledge of cyber threats, threat intelligence frameworks and cyber security best practice. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Excellent communication and interpersonal skills. Ability to obtain UK Security Clearance What you'll get in return Salary of between 52k- 57k Hybrid working 2/3 days in South Wales per week Possible bonus 5% pension contribution from you, the company pays 10% Enhanced pay for parental leave And more! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 04, 2025
Full time
Incident Response Analyst Permanent - 52k - 57k + strong benefits Location: Hybrid - South Wales Your new company I am looking to recruit an Incident Response Analyst to join a leader in the utilities space. The business have been investing in their cyber security and IT estate and are continuing to grow and enhance their security posture. The company has a strong reputation, and we have placed numerous people into careers there, with strong feedback. Your new role This is an interesting opportunity to help deliver strategy which will enhance the organisation's security resilience, proactively contributing to mitigating threats, at a good time when the company is expanding and investing in its IT and cyber security estate. Working alongside the SOC, the primary responsibility of an incident responder is to rapidly investigate and document cybersecurity incidents within the organisation. Key parts of the role: Monitor and analyse network traffic, system logs, and other data sources to identify potential security incidents. Investigate alerts and suspicious activity to determine if an incident has occurred. Contain affected systems and networks to prevent the incident from spreading. Implement temporary measures to mitigate the impact of the incident. Work with other teams, such as IT and security operations, to develop and implement a containment strategy. Analyse incident data to determine the root cause of the incident and identify recommendations for improvement. Document and report incidents to the incident response team and other relevant stakeholders. Stay informed about emerging cyber threats and vulnerabilities. What you'll need to succeed Experience in a similar role, ideally around CNI and OT, with exposure to cyber plans. Proven experience operating in a SOC or a related cyber security role. In-depth knowledge of cyber threats, threat intelligence frameworks and cyber security best practice. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Excellent communication and interpersonal skills. Ability to obtain UK Security Clearance What you'll get in return Salary of between 52k- 57k Hybrid working 2/3 days in South Wales per week Possible bonus 5% pension contribution from you, the company pays 10% Enhanced pay for parental leave And more! What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
The Information Security Analyst will play a critical role in safeguarding the organisation's systems and data, ensuring compliance with security policies and regulations. Based in Hatfield, this role is ideal for individuals passionate about the life science industry and technology. Client Details The hiring company is a medium-sized organisation operating within the life science industry, with a focus on innovation and excellence in its field. The company is known for its commitment to leveraging technology to drive forward its mission. Description Implement and maintain ISMS aligning with ISO27001 Ensure security controls are in-place based on ISO27001 and NIST As the regional security representative in the global Security / Technology project Lead / execute phishing campaign Conduct vulnerability assessments and implement measures to mitigate potential risks. Involve in global security operations process, analysis and escalate security alerts / tickets from global SOC team Maintain and update security policies, standards, and procedures in alignment with industry regulations. Collaborate with cross-functional teams to ensure secure system designs and implementations. Provide training and support to staff to enhance security awareness across the organisation. Profile Practical experience and understanding of ISO27001 Familiar with NIST and GDPR is preferred Solid experience in threat, risk and vulnerabilities management process Experience with security tools such as SIEM, intrusion detection systems, and endpoint protection. Strong analytical and problem-solving skills. Hold at least one security related professional certification is desirable Job Offer 24 days of holiday leave Performance-based bonus of up to 10%. Pension scheme with contributions up to 10%. Private medical insurance, life assurance, dental cover Finance support on professional certifications / memberships
Sep 04, 2025
Full time
The Information Security Analyst will play a critical role in safeguarding the organisation's systems and data, ensuring compliance with security policies and regulations. Based in Hatfield, this role is ideal for individuals passionate about the life science industry and technology. Client Details The hiring company is a medium-sized organisation operating within the life science industry, with a focus on innovation and excellence in its field. The company is known for its commitment to leveraging technology to drive forward its mission. Description Implement and maintain ISMS aligning with ISO27001 Ensure security controls are in-place based on ISO27001 and NIST As the regional security representative in the global Security / Technology project Lead / execute phishing campaign Conduct vulnerability assessments and implement measures to mitigate potential risks. Involve in global security operations process, analysis and escalate security alerts / tickets from global SOC team Maintain and update security policies, standards, and procedures in alignment with industry regulations. Collaborate with cross-functional teams to ensure secure system designs and implementations. Provide training and support to staff to enhance security awareness across the organisation. Profile Practical experience and understanding of ISO27001 Familiar with NIST and GDPR is preferred Solid experience in threat, risk and vulnerabilities management process Experience with security tools such as SIEM, intrusion detection systems, and endpoint protection. Strong analytical and problem-solving skills. Hold at least one security related professional certification is desirable Job Offer 24 days of holiday leave Performance-based bonus of up to 10%. Pension scheme with contributions up to 10%. Private medical insurance, life assurance, dental cover Finance support on professional certifications / memberships
Opus Recruitment Solutions
Gloucester, Gloucestershire
Im looking for an experienced SIEM Engineer for my client who is a consultancy is required for a contract role focused on the design, configuration, and assurance of SIEM and SOC platforms. The successful candidate will support the development of protective monitoring capabilities and contribute to the effectiveness of security operations. Inside IR35 - 450 to 550 P/D Key Responsibilities: Configure and maintain a managed SIEM platform with appropriate data sources. Develop and refine alerting rules to support SOC analysts in identifying events of interest. Assure SIEM services operated by partners and ensure seamless integration with internal systems. Collaborate with security operations leads to shape the tactical roadmap for SIEM products and services. Work with IT teams to optimise logging and ensure sufficient event data for detection. Align SIEM use cases with frameworks such as MITRE ATT&CK to demonstrate coverage. Required Skills and Experience: Proven experience designing and configuring SIEM platforms. Strong skills in log collection, analysis, and alerting rule development. Familiarity with integrating EDR, IPS, Firewalls, and audit systems with SIEM/SOC. Understanding of incident response processes and supporting toolsets. Knowledge of the NIST Cybersecurity Framework. Ability to communicate technical insights to both technical and non-technical stakeholders. Comfortable working in a fast-paced environment with multiple priorities. Security Clearance: Candidates must hold or be eligible to obtain Security Check (SC) clearance.
Sep 03, 2025
Contractor
Im looking for an experienced SIEM Engineer for my client who is a consultancy is required for a contract role focused on the design, configuration, and assurance of SIEM and SOC platforms. The successful candidate will support the development of protective monitoring capabilities and contribute to the effectiveness of security operations. Inside IR35 - 450 to 550 P/D Key Responsibilities: Configure and maintain a managed SIEM platform with appropriate data sources. Develop and refine alerting rules to support SOC analysts in identifying events of interest. Assure SIEM services operated by partners and ensure seamless integration with internal systems. Collaborate with security operations leads to shape the tactical roadmap for SIEM products and services. Work with IT teams to optimise logging and ensure sufficient event data for detection. Align SIEM use cases with frameworks such as MITRE ATT&CK to demonstrate coverage. Required Skills and Experience: Proven experience designing and configuring SIEM platforms. Strong skills in log collection, analysis, and alerting rule development. Familiarity with integrating EDR, IPS, Firewalls, and audit systems with SIEM/SOC. Understanding of incident response processes and supporting toolsets. Knowledge of the NIST Cybersecurity Framework. Ability to communicate technical insights to both technical and non-technical stakeholders. Comfortable working in a fast-paced environment with multiple priorities. Security Clearance: Candidates must hold or be eligible to obtain Security Check (SC) clearance.
Are you ready to dive into the dynamic world of utilities? Our client is seeking an enthusiastic and detail-oriented Associate Analyst Administrator to join their Asset & Field Ops Platform team. This temporary role is a fantastic opportunity to support the backbone of operations and make a meaningful impact! Summary: Start date: September 2025 Duration: 3 months - may be possibilities for extension Location: Plymouth PL4 Pay Rate: 15.74 per hour Hours: 37 hours per week Monday to Friday 8-4 Hybrid after the 1st month - 3 days working from home 2 days onsite As an Associate Analyst Administrator, you will be instrumental in ensuring that the Asset & Field operations run smoothly. Reporting directly to the Asset & Field Ops Platform Lead, you'll be the vital link between our team and the staff who rely on our systems. Support Operations: Use digital service requests to manage business support needs related to key Asset & Field Ops systems, ensuring timely resolution. Communication Champion: Facilitate clear communication with users to ensure seamless operations and quick issue resolution. Collaborative Problem-Solver: Participate in remote support sessions, helping to identify enhancements in processes and documentation. System Monitoring: Conduct daily operational checks on the supported systems, ensuring everything is running smoothly. User Testing: Aid in system testing and user acceptance testing, ensuring that enhancements meet user needs. Stay Informed: Keep up with changes in business needs and adapt solutions accordingly. What We're Looking For: Experience using JIRA or similar is essential A proactive individual with strong organisational skills. Effective communication abilities that help you connect with all levels of the business. The ability to manage business requests from initial delivery to resolution using Service Desk Tools If you're enthusiastic about supporting business operations and are eager to learn and grow in a fast-paced environment, we want to hear from you! As part of the application process you will receive a link via Text Message to progress your application. If you do not hear back after 5 working days, please assume that you have unfortunately been unsuccessful on this occasion. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 03, 2025
Seasonal
Are you ready to dive into the dynamic world of utilities? Our client is seeking an enthusiastic and detail-oriented Associate Analyst Administrator to join their Asset & Field Ops Platform team. This temporary role is a fantastic opportunity to support the backbone of operations and make a meaningful impact! Summary: Start date: September 2025 Duration: 3 months - may be possibilities for extension Location: Plymouth PL4 Pay Rate: 15.74 per hour Hours: 37 hours per week Monday to Friday 8-4 Hybrid after the 1st month - 3 days working from home 2 days onsite As an Associate Analyst Administrator, you will be instrumental in ensuring that the Asset & Field operations run smoothly. Reporting directly to the Asset & Field Ops Platform Lead, you'll be the vital link between our team and the staff who rely on our systems. Support Operations: Use digital service requests to manage business support needs related to key Asset & Field Ops systems, ensuring timely resolution. Communication Champion: Facilitate clear communication with users to ensure seamless operations and quick issue resolution. Collaborative Problem-Solver: Participate in remote support sessions, helping to identify enhancements in processes and documentation. System Monitoring: Conduct daily operational checks on the supported systems, ensuring everything is running smoothly. User Testing: Aid in system testing and user acceptance testing, ensuring that enhancements meet user needs. Stay Informed: Keep up with changes in business needs and adapt solutions accordingly. What We're Looking For: Experience using JIRA or similar is essential A proactive individual with strong organisational skills. Effective communication abilities that help you connect with all levels of the business. The ability to manage business requests from initial delivery to resolution using Service Desk Tools If you're enthusiastic about supporting business operations and are eager to learn and grow in a fast-paced environment, we want to hear from you! As part of the application process you will receive a link via Text Message to progress your application. If you do not hear back after 5 working days, please assume that you have unfortunately been unsuccessful on this occasion. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Audio Visual Analyst Location: London Salary: Competitive Contract: Permanent Are you an AV specialist with a passion for technology and outstanding customer service? This is a fantastic opportunity to join a leading professional services firm, providing hands-on support with audio-visual technologies across meeting rooms, events, and collaborative spaces. The Role As an Audio Visual Analyst , you will be the go-to point of contact for all AV queries and issues, ensuring smooth operation of equipment and delivering a high-quality experience for users and clients. You'll work closely with IT and Facilities teams, supporting live events, maintaining AV equipment, and driving improvements to enhance the overall service. Key Responsibilities Act as the first point of contact for all AV enquiries and issues. Provide on-site support for meetings, conferences, and events (including early starts/late finishes when required). Proactively maintain and check AV equipment to ensure reliability and availability. Deliver training and guidance to staff on AV and collaboration tools. Liaise with third-party providers and internal teams to resolve incidents and manage maintenance. Support AV requirements for new office fit-outs and upgrade projects. Suggest improvements and bring innovative ideas to enhance the AV experience. Skills & Experience Solid understanding of AV technologies including TVs, projectors, microphones, speakers, UC platforms, and connectivity equipment. Experience with Microsoft Teams, Zoom, Crestron, and Microsoft Surface Hubs. Strong IT knowledge, ideally with exposure to Microsoft 365. Excellent communication and problem-solving skills, with the ability to resolve issues under pressure. Highly organised, proactive, and detail-oriented. Knowledge of MacOS and Windows 11, and experience within professional services, is desirable. What's on Offer Competitive salary and excellent benefits including pension, life assurance, private medical insurance, cycle-to-work, and more. Generous holiday allowance (29 days plus bank holidays, including Christmas closure). Hybrid working model (3 days in office, 2 from home). Free breakfast and lunch in the office. A friendly, supportive working culture with regular social events and wellbeing initiatives.
Sep 03, 2025
Full time
Audio Visual Analyst Location: London Salary: Competitive Contract: Permanent Are you an AV specialist with a passion for technology and outstanding customer service? This is a fantastic opportunity to join a leading professional services firm, providing hands-on support with audio-visual technologies across meeting rooms, events, and collaborative spaces. The Role As an Audio Visual Analyst , you will be the go-to point of contact for all AV queries and issues, ensuring smooth operation of equipment and delivering a high-quality experience for users and clients. You'll work closely with IT and Facilities teams, supporting live events, maintaining AV equipment, and driving improvements to enhance the overall service. Key Responsibilities Act as the first point of contact for all AV enquiries and issues. Provide on-site support for meetings, conferences, and events (including early starts/late finishes when required). Proactively maintain and check AV equipment to ensure reliability and availability. Deliver training and guidance to staff on AV and collaboration tools. Liaise with third-party providers and internal teams to resolve incidents and manage maintenance. Support AV requirements for new office fit-outs and upgrade projects. Suggest improvements and bring innovative ideas to enhance the AV experience. Skills & Experience Solid understanding of AV technologies including TVs, projectors, microphones, speakers, UC platforms, and connectivity equipment. Experience with Microsoft Teams, Zoom, Crestron, and Microsoft Surface Hubs. Strong IT knowledge, ideally with exposure to Microsoft 365. Excellent communication and problem-solving skills, with the ability to resolve issues under pressure. Highly organised, proactive, and detail-oriented. Knowledge of MacOS and Windows 11, and experience within professional services, is desirable. What's on Offer Competitive salary and excellent benefits including pension, life assurance, private medical insurance, cycle-to-work, and more. Generous holiday allowance (29 days plus bank holidays, including Christmas closure). Hybrid working model (3 days in office, 2 from home). Free breakfast and lunch in the office. A friendly, supportive working culture with regular social events and wellbeing initiatives.
Service Desk Analyst Epsom Rota: Weekly shift covering 07 00 Monday Friday. 1 in 4 Saturdays 09 00 1 in 4 Sundays ON CALL from 06 00 Provide cover during Bank Holidays throughout the yea Competitive Salary +Excellent Benefits including: Hybrid working pattern is 2 days in the office and 3 days from a location of your choice. Employee car scheme for you and family fully insured Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). 25 days holiday rising with service Private Medical Healthcare Group Income Protection cover with Aviva Employee Assistance Program Onsite gym, Sports and Social Club Wellbeing hour each month Two volunteering days per year Reward gateway voucher discounts Annual events (e.g., summer party, BBQ & Xmas party) + more! Essential Skills 5+ years' experience in Service Desk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone / remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software Ability to assimilate new knowledge and skills, applying analytical thinking to identify root causes or problems and apply them at a practical level Programmes: Windows Operating System - Windows 11 Microsoft AD Admin tools Palo Alto Global Protect Microsoft Office 365 Admin & Support SharePoint Microsoft Teams Collaboration Tools MFD s SAP Concur ePDQ Crowdstrike ED&R Qualys Vulnerability Management Microsoft System Center Configuration Manager 2016 InTune Mobile Device Management Banking systems including CitiDirect, Barclays.Net, ING Bespoke CRM and POS systems Windows Server Contact Centre as a Service such as TalkDesk ITSM systems such as Freshservice Microsoft Power Applications Job Role: Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed, while delivering excellent and clear communications of incidents, ensuring the customer is satisfied with the resolution of the call prior to closure. Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person, team or service provider whilst ensuring the customer is communicated to effectively. Escalate Major Incidents or complaints as appropriate. Identify and report recurring incidents to BTS Service Desk Management team to prevent problems. Attend bi-weekly problem management meeting where required to represent the Service Desk, and Weekly CAB where required to present and represent Service Desk Own all enquiries and ensure that the customer is kept up to date and informed of progress. Complete daily reports (when assigned) to ensure all active attacks and vulnerabilities are resolved and removed from the vulnerability report. Liaise with 3rd level teams where appropriate. This applies to client and mobile devices. For more details or to apply for this position please contact Sophie Quinn (url removed)
Sep 03, 2025
Full time
Service Desk Analyst Epsom Rota: Weekly shift covering 07 00 Monday Friday. 1 in 4 Saturdays 09 00 1 in 4 Sundays ON CALL from 06 00 Provide cover during Bank Holidays throughout the yea Competitive Salary +Excellent Benefits including: Hybrid working pattern is 2 days in the office and 3 days from a location of your choice. Employee car scheme for you and family fully insured Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). 25 days holiday rising with service Private Medical Healthcare Group Income Protection cover with Aviva Employee Assistance Program Onsite gym, Sports and Social Club Wellbeing hour each month Two volunteering days per year Reward gateway voucher discounts Annual events (e.g., summer party, BBQ & Xmas party) + more! Essential Skills 5+ years' experience in Service Desk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone / remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software Ability to assimilate new knowledge and skills, applying analytical thinking to identify root causes or problems and apply them at a practical level Programmes: Windows Operating System - Windows 11 Microsoft AD Admin tools Palo Alto Global Protect Microsoft Office 365 Admin & Support SharePoint Microsoft Teams Collaboration Tools MFD s SAP Concur ePDQ Crowdstrike ED&R Qualys Vulnerability Management Microsoft System Center Configuration Manager 2016 InTune Mobile Device Management Banking systems including CitiDirect, Barclays.Net, ING Bespoke CRM and POS systems Windows Server Contact Centre as a Service such as TalkDesk ITSM systems such as Freshservice Microsoft Power Applications Job Role: Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed, while delivering excellent and clear communications of incidents, ensuring the customer is satisfied with the resolution of the call prior to closure. Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person, team or service provider whilst ensuring the customer is communicated to effectively. Escalate Major Incidents or complaints as appropriate. Identify and report recurring incidents to BTS Service Desk Management team to prevent problems. Attend bi-weekly problem management meeting where required to represent the Service Desk, and Weekly CAB where required to present and represent Service Desk Own all enquiries and ensure that the customer is kept up to date and informed of progress. Complete daily reports (when assigned) to ensure all active attacks and vulnerabilities are resolved and removed from the vulnerability report. Liaise with 3rd level teams where appropriate. This applies to client and mobile devices. For more details or to apply for this position please contact Sophie Quinn (url removed)
Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Day Rate: 625 per day via Umbrella or EC About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience working in an Agile engineering environment Broad knowledge of ServiceNow modules and how they interact Expertise in process/solution integration and workflow design (including Event Flow Handler) Strong technical grasp of API, JSON, MID Servers and associated integration technologies Hands-on experience in ServiceNow implementations Personal Qualities We're seeking someone who is: Decisive, creative, and analytical with a proactive mindset A strong communicator with excellent relationship management skills Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting A true team player who thrives in a collaborative environment Why Join? This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Sep 03, 2025
Contractor
Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Day Rate: 625 per day via Umbrella or EC About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience working in an Agile engineering environment Broad knowledge of ServiceNow modules and how they interact Expertise in process/solution integration and workflow design (including Event Flow Handler) Strong technical grasp of API, JSON, MID Servers and associated integration technologies Hands-on experience in ServiceNow implementations Personal Qualities We're seeking someone who is: Decisive, creative, and analytical with a proactive mindset A strong communicator with excellent relationship management skills Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting A true team player who thrives in a collaborative environment Why Join? This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Hybrid/Remote there could be occasions when you will required to attend meetings at Dorset Council offices in Dorchester. 380 to 450 a day 3 months Outside IR35 Support and undertake aspects of the following. The Commission and Procurement Programme. also identified that to scale up a programme of this nature would require specialist expertise which would not ordinarily be found within an organisation such as a council as there would be little need for these skill in the longer-term service delivery. In addition, the successful candidate has over the years removed those roles which would be able to support such as cost analysts and commercial quality assurance leads. Whilst it is evident that some teams and services could undertake/support the 3rd Party Spend activity it was highly likely that resources would not be able to be made available. It was also noted that this project is time constrained . Investigations, analysis, and the production of a detailed list of opportunities and the activity to secure them within this financial year needs to be completed no later than early/mid December 2025. If this is not achieved it is possible that the in-year savings target would be reduced or worse, not met. There are several considerations which also need to be factored into the process for determining the opportunities to be progressed: Contract content regarding roll-off times, exit strategies etc Internal governance and decision-making Financial reporting periods Cabinet reporting if required 1. Scope Of Works By using external specialist resources there is an opportunity to also more broadly use their skills and expertise to support with the design of the future state commercial architecture and in the upfront design works of identify a programme and its scope which could undertake this, including with income opportunity analysis. This would not be possible with internal resources due to demand and capacity constraints. The proposal as to the scope of work will be to: 3rd Party Spend Undertake direct investigations of areas and/or contracts identified for deeper scrutiny. Assess and make direct recommendations for reducing and/or consolidating 3party spend contract types. Identifying the in-yearcashable savings clearly articulating the route to contract closure and the delivery forecast profile. To support early termination activity. Support with the review, scrutiny and oversight of new emerging contracts. Provide SME advise relating to contract development for new and emerging large contracts. Provide cost analysis and return on investment analysis of contracts. Review and provide quality assurance assessment on contracts and suppliers as directed. Investigate, identify, and capture future-years 3rd party spend reductions and develop savings profile and delivery pipeline. Strengthen & Secure Investigate and review the Councils current approach to frameworks. Identify where framework opportunities exist and work with procurement team to understand alternative options. Support with the standing up, consolidating existing where possible, identifying new opportunities regarding frameworks and other commercial best practice approaches. Make recommendations and support with the identification of tools and guidance which can support our people when undertaking commercial activity. Identity opportunities for better consolidation of work and use of assets to gain maximum value (considering both financial and social value) across the commissioning eco-system including with VCR's etc. Design and develop a robust commercial assessment framework which balances both empirical evidence and data alongside more transitional financial evidence and promotes systems-thinking. Develop the risk appetite and risk assessment approach incl. risks of doing/not doing, national standings and best practice impacts cost translation. The Opening of Opportunities Review the PwC report which identifies a potential 40m savings opportunity and provide framework plan for further investigation. Support in the assessment of Stop/Go/Delay opportunities/decisions aligned to the 3rd Party Spend and broader cross organisational commissioning activity being undertaken within CPP and the wider Council commercial landscape. Proactively identify underperforming contracts and recommendations for reimbursement. Proactively research additional/alternative income sources such as through bids and grants, services charges, and others, which to date have been unable to be fully optimised due to capacity constraints. The outcomes will be required to enable: Consolidation & Standardisation - the design of an end-to-end organisational commissioning and commercial strategy and model that enables transparency and understanding across the eco-system and architecture. Setting of clear standards and policies and evidence led decision making through more robust commercial scrutiny and better use of data. The reduction of errors and the ability to allocate resources more effectively and remove day to day non-essential duties. Spend reduction and income generation - an update to the existing commercial strategy and focus this on alignment with the commissioning model architecture. Strengthened governance and oversight and the putting in place of effective governance and management control processes to drive risk reduction and to reduce costs. Ways of Working - which includes but are not limited to: Governance & Quality Assurance Demand management - the development of demand management strategies, horizon scanning capabilities and trend analysis approaches that can support with resource planning. Futureproofing by undertaking effective demand vs. capacity analysis and enable internal surge capability through cross skilling of people. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Sep 02, 2025
Seasonal
Hybrid/Remote there could be occasions when you will required to attend meetings at Dorset Council offices in Dorchester. 380 to 450 a day 3 months Outside IR35 Support and undertake aspects of the following. The Commission and Procurement Programme. also identified that to scale up a programme of this nature would require specialist expertise which would not ordinarily be found within an organisation such as a council as there would be little need for these skill in the longer-term service delivery. In addition, the successful candidate has over the years removed those roles which would be able to support such as cost analysts and commercial quality assurance leads. Whilst it is evident that some teams and services could undertake/support the 3rd Party Spend activity it was highly likely that resources would not be able to be made available. It was also noted that this project is time constrained . Investigations, analysis, and the production of a detailed list of opportunities and the activity to secure them within this financial year needs to be completed no later than early/mid December 2025. If this is not achieved it is possible that the in-year savings target would be reduced or worse, not met. There are several considerations which also need to be factored into the process for determining the opportunities to be progressed: Contract content regarding roll-off times, exit strategies etc Internal governance and decision-making Financial reporting periods Cabinet reporting if required 1. Scope Of Works By using external specialist resources there is an opportunity to also more broadly use their skills and expertise to support with the design of the future state commercial architecture and in the upfront design works of identify a programme and its scope which could undertake this, including with income opportunity analysis. This would not be possible with internal resources due to demand and capacity constraints. The proposal as to the scope of work will be to: 3rd Party Spend Undertake direct investigations of areas and/or contracts identified for deeper scrutiny. Assess and make direct recommendations for reducing and/or consolidating 3party spend contract types. Identifying the in-yearcashable savings clearly articulating the route to contract closure and the delivery forecast profile. To support early termination activity. Support with the review, scrutiny and oversight of new emerging contracts. Provide SME advise relating to contract development for new and emerging large contracts. Provide cost analysis and return on investment analysis of contracts. Review and provide quality assurance assessment on contracts and suppliers as directed. Investigate, identify, and capture future-years 3rd party spend reductions and develop savings profile and delivery pipeline. Strengthen & Secure Investigate and review the Councils current approach to frameworks. Identify where framework opportunities exist and work with procurement team to understand alternative options. Support with the standing up, consolidating existing where possible, identifying new opportunities regarding frameworks and other commercial best practice approaches. Make recommendations and support with the identification of tools and guidance which can support our people when undertaking commercial activity. Identity opportunities for better consolidation of work and use of assets to gain maximum value (considering both financial and social value) across the commissioning eco-system including with VCR's etc. Design and develop a robust commercial assessment framework which balances both empirical evidence and data alongside more transitional financial evidence and promotes systems-thinking. Develop the risk appetite and risk assessment approach incl. risks of doing/not doing, national standings and best practice impacts cost translation. The Opening of Opportunities Review the PwC report which identifies a potential 40m savings opportunity and provide framework plan for further investigation. Support in the assessment of Stop/Go/Delay opportunities/decisions aligned to the 3rd Party Spend and broader cross organisational commissioning activity being undertaken within CPP and the wider Council commercial landscape. Proactively identify underperforming contracts and recommendations for reimbursement. Proactively research additional/alternative income sources such as through bids and grants, services charges, and others, which to date have been unable to be fully optimised due to capacity constraints. The outcomes will be required to enable: Consolidation & Standardisation - the design of an end-to-end organisational commissioning and commercial strategy and model that enables transparency and understanding across the eco-system and architecture. Setting of clear standards and policies and evidence led decision making through more robust commercial scrutiny and better use of data. The reduction of errors and the ability to allocate resources more effectively and remove day to day non-essential duties. Spend reduction and income generation - an update to the existing commercial strategy and focus this on alignment with the commissioning model architecture. Strengthened governance and oversight and the putting in place of effective governance and management control processes to drive risk reduction and to reduce costs. Ways of Working - which includes but are not limited to: Governance & Quality Assurance Demand management - the development of demand management strategies, horizon scanning capabilities and trend analysis approaches that can support with resource planning. Futureproofing by undertaking effective demand vs. capacity analysis and enable internal surge capability through cross skilling of people. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Job title: Head of Finance and Data Responsible to: Chief Executive Officer Key relationships : Trustee Treasurer and Bookkeeper Hours of work: 22.5 per week - schedule flexible, upon discussion Salary: £45,0000 pro-rata (subject to skills and experience) Location: Stowmarket, Suffolk Contract term: Permanent (with a probationary review at 3 months) We are seeking an experienced finance professional to join a new Chief Executive Officer and an ambitious team of staff and volunteers. Job purpose To lead on financial strategy and planning, budgeting, reporting, and analysis for The Mix and its trading subsidiary, 127 Trading Ltd. To lead on data strategy and management, (financial and non-financial), across the whole organisation ensuring data quality, and promoting data-driven decision-making. We are looking for a experienced finance professional to join a new CEO and an ambitious team of staff and volunteers and to lead and manage our finance and data activities, enabling exciting, impactful projects and supporting the community to thrive. Background The Mix Stowmarket Ltd. is an established youth charity working with young people across Mid Suffolk. Through mentoring, youth work, education programmes and social enterprise, we support young people young people aged 9 25 across Mid Suffolk. The Mix has a committed team, a flagship youth centre, and a trading arm, 127 Trading Ltd, which operates two cafés. We are rooted in community impact and innovation. Our vibrant and ambitious youth charity serves. We exist to inspire, empower, and support young people to build resilience, thrive, and unlock their full potential. Working from our centre in Stowmarket and a second base in Needham Market, we deliver a diverse range of programmes including youth mentoring, alternative education, school-based support, and open-access youth sessions. Our work is shaped by strong values, a solution-focused approach, and a deep belief in the potential of every young person. Alongside our charitable work, we operate a social enterprise trading arm, 127 Trading Ltd , which runs two cafés that provide training and employment opportunities for young people, while generating vital income for our work. With a committed team of staff and volunteers and a passion for partnership, The Mix is a trusted and innovative force for positive youth development in Suffolk. We have recently appointed our new CEO, who takes up post in October 2025. We now seek an experienced Head of Finance and Data to support the senior team as they lead The Mix into its next chapter, with prime responsibility to provide sound and rigorous financial and data leadership across The Mix and 127 Trading Ltd. Overview of the role As the organisation s Head of Finance and Data, you will be an experienced, and trusted professional, who can bring strong financial and data disciplines to the organisation. Working closely with our new CEO and committed trustees and staff, you will develop and implement The Mix s financial and data strategies that are aligned to our vision to expand the reach of our crucial support of young people in Suffolk. You will have a thorough understanding of financial accounting and planning relevant to the charity and social-enterprise sectors, with a strong attention to detail. You will be passionate about the use of financial and non-financial data to inform business decisions and be an effective analyst and communicator of business performance. You may come from the youth, charity, health, education, or social enterprise sectors but above all we welcome candidates who can bring the vision, leadership and heart to shape the future of fundraising and marketing at The Mix. Main Responsibilities 1. Financial leadership Develop and implement financial strategies, policies, and practices. Oversee financial planning, budgeting, and forecasting. Lead the Finance sub-committee Ensure accurate and timely financial reporting and relevant analysis of performance, at a project, site, and business level. Manage financial risk and ensure regulatory compliance. Provide strategic financial advice to senior management and the board. Monitor financial performance and identify areas for improvement. 2. Data Strategy and Management Develop and implement a comprehensive data strategy. Ensure data quality, security, and governance. Drive data-driven decision-making across the organisation. Chair the Data, Impact and Evidence Action Group. Oversee data analysis, reporting, and visualization. Collaborate with other departments on data-related initiatives. 3. Stakeholder Engagement Communicate financial and data insights to senior management, the CEO, the Board, and stakeholders. Build strong relationships with internal and external stakeholders. Function as a point of contact for audit and regulatory inquiries. 4. Team leadership and development Lead and mentor the finance and data team. Foster a collaborative and high-performing work environment. Ensure effective communication and knowledge sharing within the team. For further details please also refer to the job description. The Mix Stowmarket Ltd. is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any job offers are subject to the completion of satisfactory pre-employment checks and role-specific DBS (criminal records) checks We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all recruitment decisions are based on merit. We do not discriminate against individuals based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race (ethnicity) including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
Sep 02, 2025
Full time
Job title: Head of Finance and Data Responsible to: Chief Executive Officer Key relationships : Trustee Treasurer and Bookkeeper Hours of work: 22.5 per week - schedule flexible, upon discussion Salary: £45,0000 pro-rata (subject to skills and experience) Location: Stowmarket, Suffolk Contract term: Permanent (with a probationary review at 3 months) We are seeking an experienced finance professional to join a new Chief Executive Officer and an ambitious team of staff and volunteers. Job purpose To lead on financial strategy and planning, budgeting, reporting, and analysis for The Mix and its trading subsidiary, 127 Trading Ltd. To lead on data strategy and management, (financial and non-financial), across the whole organisation ensuring data quality, and promoting data-driven decision-making. We are looking for a experienced finance professional to join a new CEO and an ambitious team of staff and volunteers and to lead and manage our finance and data activities, enabling exciting, impactful projects and supporting the community to thrive. Background The Mix Stowmarket Ltd. is an established youth charity working with young people across Mid Suffolk. Through mentoring, youth work, education programmes and social enterprise, we support young people young people aged 9 25 across Mid Suffolk. The Mix has a committed team, a flagship youth centre, and a trading arm, 127 Trading Ltd, which operates two cafés. We are rooted in community impact and innovation. Our vibrant and ambitious youth charity serves. We exist to inspire, empower, and support young people to build resilience, thrive, and unlock their full potential. Working from our centre in Stowmarket and a second base in Needham Market, we deliver a diverse range of programmes including youth mentoring, alternative education, school-based support, and open-access youth sessions. Our work is shaped by strong values, a solution-focused approach, and a deep belief in the potential of every young person. Alongside our charitable work, we operate a social enterprise trading arm, 127 Trading Ltd , which runs two cafés that provide training and employment opportunities for young people, while generating vital income for our work. With a committed team of staff and volunteers and a passion for partnership, The Mix is a trusted and innovative force for positive youth development in Suffolk. We have recently appointed our new CEO, who takes up post in October 2025. We now seek an experienced Head of Finance and Data to support the senior team as they lead The Mix into its next chapter, with prime responsibility to provide sound and rigorous financial and data leadership across The Mix and 127 Trading Ltd. Overview of the role As the organisation s Head of Finance and Data, you will be an experienced, and trusted professional, who can bring strong financial and data disciplines to the organisation. Working closely with our new CEO and committed trustees and staff, you will develop and implement The Mix s financial and data strategies that are aligned to our vision to expand the reach of our crucial support of young people in Suffolk. You will have a thorough understanding of financial accounting and planning relevant to the charity and social-enterprise sectors, with a strong attention to detail. You will be passionate about the use of financial and non-financial data to inform business decisions and be an effective analyst and communicator of business performance. You may come from the youth, charity, health, education, or social enterprise sectors but above all we welcome candidates who can bring the vision, leadership and heart to shape the future of fundraising and marketing at The Mix. Main Responsibilities 1. Financial leadership Develop and implement financial strategies, policies, and practices. Oversee financial planning, budgeting, and forecasting. Lead the Finance sub-committee Ensure accurate and timely financial reporting and relevant analysis of performance, at a project, site, and business level. Manage financial risk and ensure regulatory compliance. Provide strategic financial advice to senior management and the board. Monitor financial performance and identify areas for improvement. 2. Data Strategy and Management Develop and implement a comprehensive data strategy. Ensure data quality, security, and governance. Drive data-driven decision-making across the organisation. Chair the Data, Impact and Evidence Action Group. Oversee data analysis, reporting, and visualization. Collaborate with other departments on data-related initiatives. 3. Stakeholder Engagement Communicate financial and data insights to senior management, the CEO, the Board, and stakeholders. Build strong relationships with internal and external stakeholders. Function as a point of contact for audit and regulatory inquiries. 4. Team leadership and development Lead and mentor the finance and data team. Foster a collaborative and high-performing work environment. Ensure effective communication and knowledge sharing within the team. For further details please also refer to the job description. The Mix Stowmarket Ltd. is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any job offers are subject to the completion of satisfactory pre-employment checks and role-specific DBS (criminal records) checks We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all recruitment decisions are based on merit. We do not discriminate against individuals based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race (ethnicity) including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support. Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users. Skills and Experience: Demonstrable experience of providing IT Customer support Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Sep 02, 2025
Seasonal
Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support. Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users. Skills and Experience: Demonstrable experience of providing IT Customer support Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Salary: £75-£80K Circa About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience working in an Agile engineering environment Broad knowledge of ServiceNow modules and how they interact Expertise in process/solution integration and workflow design (including Event Flow Handler) Strong technical grasp of API, JSON, MID Servers and associated integration technologies Hands-on experience in ServiceNow implementations Personal Qualities We're seeking someone who is: Decisive, creative, and analytical with a proactive mindset A strong communicator with excellent relationship management skills Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting A true team player who thrives in a collaborative environment Why Join? This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Sep 02, 2025
Contractor
Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Salary: £75-£80K Circa About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience working in an Agile engineering environment Broad knowledge of ServiceNow modules and how they interact Expertise in process/solution integration and workflow design (including Event Flow Handler) Strong technical grasp of API, JSON, MID Servers and associated integration technologies Hands-on experience in ServiceNow implementations Personal Qualities We're seeking someone who is: Decisive, creative, and analytical with a proactive mindset A strong communicator with excellent relationship management skills Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting A true team player who thrives in a collaborative environment Why Join? This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
