Head of IT Job Title : Head of IT Location: London City Contract Type: Permanent Salary: 80,000 - 100,000 + 80,000 in share options Working Pattern: Full Time, hybrid Are you a visionary IT leader ready to drive innovation and efficiency in a dynamic technology environment? Our client is on the lookout for a Head of IT to shape the future of workplace technology solutions! What You'll Do: As the Head of IT, you'll play a pivotal role in ensuring that the IT function aligns seamlessly with our client's mission and vision. Your contributions will directly impact collaboration and productivity across the organisation. Here's a sneak peek at your day-to-day: Define and evolve the IT strategy and roadmap in collaboration with senior stakeholders. Create operational plans and set SMART OKRs that reflect business priorities. Ensure the security and reliability of IT systems, partnering closely with the security teams. Manage the IT budget effectively, optimising costs and vendor relationships. Drive the adoption of innovative workplace technologies to enhance productivity. Deliver exceptional IT support focused on long-term solutions. Measure and report on IT KPIs to showcase team impact and drive continuous improvement. Build strong relationships with senior stakeholders and lead cross-functional IT projects. Recruit, coach, and develop a high-performing IT team while communicating goals and progress throughout the organisation. Who We're Looking For : We want to hear from you if you have: You have proven experience setting IT strategy and delivering operational plans in tech companies (250+ employees), scaling IT for high growth environments. You have strong leadership skills with a focus on empathy, adaptability, and execution; experience managing IT specialists, prioritising work, and fostering high-performing teams. You have broad and deep technical knowledge across cloud computing, SaaS, MDM, IAM, SSO, endpoint protection, ITSM, networking, and more, with hands-on experience managing and supporting key technologies like Microsoft 365, Google Workspace, Cisco Meraki, VMware, and others such as Windows, macOS, ChromeOS, Linux, iOS/iPadOS, Android. You are Familiar with leveraging AI and innovative tools to optimise IT processes and drive business innovation. You are an excellent communicator and influencer with a track record of cross-functional collaboration and alignment across IT, engineering, and security teams. You are skilled in structured problem-solving, managing risk, driving change, and delivering complex projects at pace. You have an advanced understanding of risk mitigation and embedding organisational change to support continuous improvement. What We Offer: Competitive Salary : 80,000 - 100,000 + share options worth 80,000. Flexible Benefits : Access to a perks provider with a 600 budget for your choice of benefits. Learning & Development : Annual budget to invest in your growth. Enhanced Parental Leave : Supporting you and your family. Wellness Initiatives : Including a prayer, meditation, and breastfeeding room. Working Abroad Policy : Because adventure awaits! Culinary Delights : Enjoy free healthy breakfasts, snacks, and lunches prepared by our in-house chef! About Our Client: Our client is a rapidly growing healthcare technology company on a mission to make communication between patients and healthcare teams easier and more effective. Their software is now used in 98% of GP practices across the UK, helping to improve patient outcomes and staff wellbeing. With a strong focus on user feedback, they ensure their solutions are genuinely aligned with the needs of healthcare professionals. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sep 03, 2025
Full time
Head of IT Job Title : Head of IT Location: London City Contract Type: Permanent Salary: 80,000 - 100,000 + 80,000 in share options Working Pattern: Full Time, hybrid Are you a visionary IT leader ready to drive innovation and efficiency in a dynamic technology environment? Our client is on the lookout for a Head of IT to shape the future of workplace technology solutions! What You'll Do: As the Head of IT, you'll play a pivotal role in ensuring that the IT function aligns seamlessly with our client's mission and vision. Your contributions will directly impact collaboration and productivity across the organisation. Here's a sneak peek at your day-to-day: Define and evolve the IT strategy and roadmap in collaboration with senior stakeholders. Create operational plans and set SMART OKRs that reflect business priorities. Ensure the security and reliability of IT systems, partnering closely with the security teams. Manage the IT budget effectively, optimising costs and vendor relationships. Drive the adoption of innovative workplace technologies to enhance productivity. Deliver exceptional IT support focused on long-term solutions. Measure and report on IT KPIs to showcase team impact and drive continuous improvement. Build strong relationships with senior stakeholders and lead cross-functional IT projects. Recruit, coach, and develop a high-performing IT team while communicating goals and progress throughout the organisation. Who We're Looking For : We want to hear from you if you have: You have proven experience setting IT strategy and delivering operational plans in tech companies (250+ employees), scaling IT for high growth environments. You have strong leadership skills with a focus on empathy, adaptability, and execution; experience managing IT specialists, prioritising work, and fostering high-performing teams. You have broad and deep technical knowledge across cloud computing, SaaS, MDM, IAM, SSO, endpoint protection, ITSM, networking, and more, with hands-on experience managing and supporting key technologies like Microsoft 365, Google Workspace, Cisco Meraki, VMware, and others such as Windows, macOS, ChromeOS, Linux, iOS/iPadOS, Android. You are Familiar with leveraging AI and innovative tools to optimise IT processes and drive business innovation. You are an excellent communicator and influencer with a track record of cross-functional collaboration and alignment across IT, engineering, and security teams. You are skilled in structured problem-solving, managing risk, driving change, and delivering complex projects at pace. You have an advanced understanding of risk mitigation and embedding organisational change to support continuous improvement. What We Offer: Competitive Salary : 80,000 - 100,000 + share options worth 80,000. Flexible Benefits : Access to a perks provider with a 600 budget for your choice of benefits. Learning & Development : Annual budget to invest in your growth. Enhanced Parental Leave : Supporting you and your family. Wellness Initiatives : Including a prayer, meditation, and breastfeeding room. Working Abroad Policy : Because adventure awaits! Culinary Delights : Enjoy free healthy breakfasts, snacks, and lunches prepared by our in-house chef! About Our Client: Our client is a rapidly growing healthcare technology company on a mission to make communication between patients and healthcare teams easier and more effective. Their software is now used in 98% of GP practices across the UK, helping to improve patient outcomes and staff wellbeing. With a strong focus on user feedback, they ensure their solutions are genuinely aligned with the needs of healthcare professionals. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Day Rate: 625 per day via Umbrella or EC About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience working in an Agile engineering environment Broad knowledge of ServiceNow modules and how they interact Expertise in process/solution integration and workflow design (including Event Flow Handler) Strong technical grasp of API, JSON, MID Servers and associated integration technologies Hands-on experience in ServiceNow implementations Personal Qualities We're seeking someone who is: Decisive, creative, and analytical with a proactive mindset A strong communicator with excellent relationship management skills Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting A true team player who thrives in a collaborative environment Why Join? This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Sep 03, 2025
Contractor
Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Day Rate: 625 per day via Umbrella or EC About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience working in an Agile engineering environment Broad knowledge of ServiceNow modules and how they interact Expertise in process/solution integration and workflow design (including Event Flow Handler) Strong technical grasp of API, JSON, MID Servers and associated integration technologies Hands-on experience in ServiceNow implementations Personal Qualities We're seeking someone who is: Decisive, creative, and analytical with a proactive mindset A strong communicator with excellent relationship management skills Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting A true team player who thrives in a collaborative environment Why Join? This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Salary: £75-£80K Circa About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience working in an Agile engineering environment Broad knowledge of ServiceNow modules and how they interact Expertise in process/solution integration and workflow design (including Event Flow Handler) Strong technical grasp of API, JSON, MID Servers and associated integration technologies Hands-on experience in ServiceNow implementations Personal Qualities We're seeking someone who is: Decisive, creative, and analytical with a proactive mindset A strong communicator with excellent relationship management skills Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting A true team player who thrives in a collaborative environment Why Join? This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Sep 02, 2025
Contractor
Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Salary: £75-£80K Circa About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience working in an Agile engineering environment Broad knowledge of ServiceNow modules and how they interact Expertise in process/solution integration and workflow design (including Event Flow Handler) Strong technical grasp of API, JSON, MID Servers and associated integration technologies Hands-on experience in ServiceNow implementations Personal Qualities We're seeking someone who is: Decisive, creative, and analytical with a proactive mindset A strong communicator with excellent relationship management skills Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting A true team player who thrives in a collaborative environment Why Join? This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Second Line Support Engineer - £200 per day - Inside IR35 - 5 days a week on site St Mary Axe - 6 Month Contract. About the Role - My client, a leading building and civil engineering company, is seeking a proactive and customer-focused Second Line Support Engineer to join their Service Desk team. The Service Desk is the key interface for end users, ensuring IT delivers excellent service and protects its reputation. You'll be responsible for handling a broad range of tickets-covering hardware, software, Microsoft technologies, collaboration tools, and office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong technical expertise, and a service-first mindset. An ITIL-based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle tickets across laptops, desktops, mobile devices, Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior executives and C-Suite users What We're Looking For - Previous experience in a Second Line Support Engineer or IT Support Analyst role Proven ability to support senior stakeholders (Chairman, CEO, CFO, C-Suite) with discretion and professionalism Strong technical troubleshooting skills across a wide range of IT services Excellent communication skills, patience, and customer empathy Ability to adapt and learn in a fast-paced environment Familiarity with ITIL processes and service management best practices Key Technologies You'll Use - A broad mix of technologies, typically including: Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) Microsoft Teams (including Teams Rooms and telephony) Windows 10/11 device management Intune / SCCM (device deployment, patching, compliance) Active Directory / Azure AD (user and group management, permissions) Exchange Online ServiceNow / Remedy / Freshservice (ticketing & ITSM tools) Mobile Device Management (MDM) solutions Networking basics (LAN/WAN/Wi-Fi troubleshooting, VPN) AV/Meeting Room Tech (Zoom Rooms, Teams Rooms, projectors, video conferencing hardware) Printers and peripheral devices Remote access tools (RDP, Citrix, VPN clients) What Success Looks Like - High rate of first-time ticket resolution with minimal escalation Clear communication and proactive updates for end users Demonstrated fault-finding and root cause analysis Positive feedback from C-Suite and end users alike Continuous improvement of Service Desk efficiency and knowledge base
Sep 01, 2025
Contractor
Second Line Support Engineer - £200 per day - Inside IR35 - 5 days a week on site St Mary Axe - 6 Month Contract. About the Role - My client, a leading building and civil engineering company, is seeking a proactive and customer-focused Second Line Support Engineer to join their Service Desk team. The Service Desk is the key interface for end users, ensuring IT delivers excellent service and protects its reputation. You'll be responsible for handling a broad range of tickets-covering hardware, software, Microsoft technologies, collaboration tools, and office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong technical expertise, and a service-first mindset. An ITIL-based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle tickets across laptops, desktops, mobile devices, Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior executives and C-Suite users What We're Looking For - Previous experience in a Second Line Support Engineer or IT Support Analyst role Proven ability to support senior stakeholders (Chairman, CEO, CFO, C-Suite) with discretion and professionalism Strong technical troubleshooting skills across a wide range of IT services Excellent communication skills, patience, and customer empathy Ability to adapt and learn in a fast-paced environment Familiarity with ITIL processes and service management best practices Key Technologies You'll Use - A broad mix of technologies, typically including: Microsoft 365 Suite (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint) Microsoft Teams (including Teams Rooms and telephony) Windows 10/11 device management Intune / SCCM (device deployment, patching, compliance) Active Directory / Azure AD (user and group management, permissions) Exchange Online ServiceNow / Remedy / Freshservice (ticketing & ITSM tools) Mobile Device Management (MDM) solutions Networking basics (LAN/WAN/Wi-Fi troubleshooting, VPN) AV/Meeting Room Tech (Zoom Rooms, Teams Rooms, projectors, video conferencing hardware) Printers and peripheral devices Remote access tools (RDP, Citrix, VPN clients) What Success Looks Like - High rate of first-time ticket resolution with minimal escalation Clear communication and proactive updates for end users Demonstrated fault-finding and root cause analysis Positive feedback from C-Suite and end users alike Continuous improvement of Service Desk efficiency and knowledge base
Overview Robert Walters is supporting a central government customer in the recruitment of a Lead ServiceNow Developer to join their national digital function. This is a senior, Grade 7 permanent position that offers the opportunity to lead and shape ServiceNow development across business-critical services that impact thousands of users daily. We are seeking experienced ServiceNow professionals who are passionate about technical leadership, improving public services through smart technology, and mentoring the next generation of developers. This role sits within a cross-functional product delivery team and combines hands-on development with team leadership, solution design, and collaboration across architecture and delivery disciplines. Key Responsibilities Lead the development and configuration of ServiceNow platforms, covering ITSM, ITOM, and CSM modules. Collaborate with Technical Architects and Product Managers to define long-term technical roadmaps and service strategies. Ensure all development aligns with engineering standards and platform governance. Oversee integrations using REST/SOAP APIs and help modernise connections to heritage systems. Champion documentation and knowledge sharing within and across teams. People & Delivery Line manage and coach junior and mid-level developers, supporting their professional development. Guide the team in backlog refinement, story estimation, and sprint planning. Contribute to product and platform decision-making, balancing user needs with sustainability. Support Delivery Managers in forecasting work, removing blockers, and communicating effort effectively in an Agile setting. Essential Skills & Experience Strong experience in ServiceNow development and administration, ideally across ITSM, ITOM, or CSM modules. Proficiency in JavaScript, Glide Scripting, and ServiceNow's development tools. Experience delivering and maintaining integrations using REST and SOAP APIs. Sound knowledge of ITIL processes and ServiceNow SDLC. Demonstrated ability to lead teams and mentor others in technical practices. Experience of working in large-scale, multi-team environments with Legacy integration. Desirable Knowledge of Agile delivery methodologies (Scrum/Kanban). Experience optimising platform performance and security. Familiarity with authentication and identity management in ServiceNow. Exposure to automated testing frameworks within ServiceNow. What's on Offer Competitive government salary and Civil Service pension with up to 27.9% employer contribution. Flexible hybrid working policy, generous annual leave, and inclusive working culture. Opportunity to work on large-scale digital services that deliver real-world impact. A strong focus on continuous professional development, learning, and progression. If you're a senior ServiceNow developer ready to lead in a highly collaborative public sector environment, we'd love to hear from you. We are committed to creating an inclusive recruitment experience.If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at (see below) to discuss further. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Aug 29, 2025
Full time
Overview Robert Walters is supporting a central government customer in the recruitment of a Lead ServiceNow Developer to join their national digital function. This is a senior, Grade 7 permanent position that offers the opportunity to lead and shape ServiceNow development across business-critical services that impact thousands of users daily. We are seeking experienced ServiceNow professionals who are passionate about technical leadership, improving public services through smart technology, and mentoring the next generation of developers. This role sits within a cross-functional product delivery team and combines hands-on development with team leadership, solution design, and collaboration across architecture and delivery disciplines. Key Responsibilities Lead the development and configuration of ServiceNow platforms, covering ITSM, ITOM, and CSM modules. Collaborate with Technical Architects and Product Managers to define long-term technical roadmaps and service strategies. Ensure all development aligns with engineering standards and platform governance. Oversee integrations using REST/SOAP APIs and help modernise connections to heritage systems. Champion documentation and knowledge sharing within and across teams. People & Delivery Line manage and coach junior and mid-level developers, supporting their professional development. Guide the team in backlog refinement, story estimation, and sprint planning. Contribute to product and platform decision-making, balancing user needs with sustainability. Support Delivery Managers in forecasting work, removing blockers, and communicating effort effectively in an Agile setting. Essential Skills & Experience Strong experience in ServiceNow development and administration, ideally across ITSM, ITOM, or CSM modules. Proficiency in JavaScript, Glide Scripting, and ServiceNow's development tools. Experience delivering and maintaining integrations using REST and SOAP APIs. Sound knowledge of ITIL processes and ServiceNow SDLC. Demonstrated ability to lead teams and mentor others in technical practices. Experience of working in large-scale, multi-team environments with Legacy integration. Desirable Knowledge of Agile delivery methodologies (Scrum/Kanban). Experience optimising platform performance and security. Familiarity with authentication and identity management in ServiceNow. Exposure to automated testing frameworks within ServiceNow. What's on Offer Competitive government salary and Civil Service pension with up to 27.9% employer contribution. Flexible hybrid working policy, generous annual leave, and inclusive working culture. Opportunity to work on large-scale digital services that deliver real-world impact. A strong focus on continuous professional development, learning, and progression. If you're a senior ServiceNow developer ready to lead in a highly collaborative public sector environment, we'd love to hear from you. We are committed to creating an inclusive recruitment experience.If you have a disability or long-term health condition and require adjustments to the recruitment process, our Adjustment Concierge Service is here to support you. Please reach out to us at (see below) to discuss further. This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
