Adecco is seeking to appoint TWO dedicated and knowledgeable Allocations Officer to join our Clients Housing Demand team. This is a key role within the Regeneration & Housing Directorate, responsible for the effective implementation of the Council's Housing Allocation Scheme and the allocation of both permanent and temporary accommodation. Temporary Accommodation - Allocations Officer Public Sector - Local Authority Temporary Role - 3 months with likely extension Full Time - Monday to Friday, 35 hours per week 22.33 per hour PAYE / 29.58 per hour Umbrella The first two weeks in post, you will be expected in office for training. The role will be then hybrid working, with 2 days per week in office in Ealing, 3 days working from home. In order to be considered, you must have: - A minimum of 1 year allocations experience - A minimum of 1 year housing experience - Strong customer service experience - Housing system experience - Microsoft Packages experience Role Purpose The successful candidate will be responsible for advertising and letting Council and Registered Provider (RP) properties, providing high-quality housing advice to residents, and ensuring the Council meets its housing obligations and targets. The role also involves close collaboration with internal departments and external housing partners to ensure the efficient and equitable allocation of housing resources. Key Responsibilities Administer the letting of social housing in accordance with the Council's Housing Allocation Scheme. Provide comprehensive advice to applicants regarding housing options and rehousing prospects. Liaise with Registered Providers to monitor nomination agreements and ensure compliance. Support the delivery of estate regeneration programmes and decanting processes. Allocate temporary accommodation, including hostels, PSL units, and private rented sector offers. Contribute to service improvement initiatives and policy reviews. Maintain accurate records and produce statistical reports to support departmental performance. Represent the Council in meetings and respond to enquiries from residents, elected members, and other stakeholders. Person Specification Essential Knowledge, Skills & Abilities: Sound understanding of housing legislation, including the Housing Act 1996 (Part VI), homelessness duties, and relevant case law. Familiarity with Choice Based Lettings and the provision of temporary accommodation. Strong interpersonal and communication skills, with the ability to assess housing needs and provide tailored advice. Proficiency in using IT systems to maintain accurate records. Ability to work independently and collaboratively within a team environment. Experience in managing projects and contributing to service development. Essential Experience: Previous experience in a housing allocations setting within a local authority, registered provider, or private sector organisation. Essential Qualifications: A minimum of five GCSEs (or equivalent), including English and Mathematics. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 04, 2025
Contractor
Adecco is seeking to appoint TWO dedicated and knowledgeable Allocations Officer to join our Clients Housing Demand team. This is a key role within the Regeneration & Housing Directorate, responsible for the effective implementation of the Council's Housing Allocation Scheme and the allocation of both permanent and temporary accommodation. Temporary Accommodation - Allocations Officer Public Sector - Local Authority Temporary Role - 3 months with likely extension Full Time - Monday to Friday, 35 hours per week 22.33 per hour PAYE / 29.58 per hour Umbrella The first two weeks in post, you will be expected in office for training. The role will be then hybrid working, with 2 days per week in office in Ealing, 3 days working from home. In order to be considered, you must have: - A minimum of 1 year allocations experience - A minimum of 1 year housing experience - Strong customer service experience - Housing system experience - Microsoft Packages experience Role Purpose The successful candidate will be responsible for advertising and letting Council and Registered Provider (RP) properties, providing high-quality housing advice to residents, and ensuring the Council meets its housing obligations and targets. The role also involves close collaboration with internal departments and external housing partners to ensure the efficient and equitable allocation of housing resources. Key Responsibilities Administer the letting of social housing in accordance with the Council's Housing Allocation Scheme. Provide comprehensive advice to applicants regarding housing options and rehousing prospects. Liaise with Registered Providers to monitor nomination agreements and ensure compliance. Support the delivery of estate regeneration programmes and decanting processes. Allocate temporary accommodation, including hostels, PSL units, and private rented sector offers. Contribute to service improvement initiatives and policy reviews. Maintain accurate records and produce statistical reports to support departmental performance. Represent the Council in meetings and respond to enquiries from residents, elected members, and other stakeholders. Person Specification Essential Knowledge, Skills & Abilities: Sound understanding of housing legislation, including the Housing Act 1996 (Part VI), homelessness duties, and relevant case law. Familiarity with Choice Based Lettings and the provision of temporary accommodation. Strong interpersonal and communication skills, with the ability to assess housing needs and provide tailored advice. Proficiency in using IT systems to maintain accurate records. Ability to work independently and collaboratively within a team environment. Experience in managing projects and contributing to service development. Essential Experience: Previous experience in a housing allocations setting within a local authority, registered provider, or private sector organisation. Essential Qualifications: A minimum of five GCSEs (or equivalent), including English and Mathematics. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Telesales Executive - Part-Time Location: Heckmondwike, WF16 Salary: 27,000 - 29,000 per annum (pro rata, dependent on experience) On-Target Earnings (OTE): Up to 35,000, based on appointment generation ( 10 per appointment, uncapped and with no threshold) Working Hours: Monday to Friday, 10am - 2:00pm Benefits: On-site parking Work Location: In-person A leading provider in the electrical inspection, testing, and installation industry is seeking an experienced Telesales Executive to support the development of a new department focused on appointment generation and lead sourcing. This is a key role in driving business growth and supporting our Business Development Manager (BDM) with high-quality leads. We are expanding rapidly, and this position offers genuine scope for career progression into a BDM role for the right candidate. Key Responsibilities: Generate qualified appointments through outbound calling Source and nurture leads for the Business Development Manager Engage with professionals such as maintenance teams, engineers, health & safety officers, facilities managers, and compliance personnel Maintain accurate records of customer interactions Meet and exceed performance targets Essential Skills and Attributes: Proven telesales experience (required) Confident and articulate communicator Patient and empathetic approach Positive attitude and self-motivation Strong focus and attention to detail Excellent interpersonal skills Team-oriented mindset Resilient and hard-working Friendly and professional manner If you are looking for a rewarding challenge and the opportunity to join one of the fastest-growing companies in the industry, we would be delighted to hear from you. Apply now to become part of a supportive and ambitious team. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Sep 04, 2025
Full time
Telesales Executive - Part-Time Location: Heckmondwike, WF16 Salary: 27,000 - 29,000 per annum (pro rata, dependent on experience) On-Target Earnings (OTE): Up to 35,000, based on appointment generation ( 10 per appointment, uncapped and with no threshold) Working Hours: Monday to Friday, 10am - 2:00pm Benefits: On-site parking Work Location: In-person A leading provider in the electrical inspection, testing, and installation industry is seeking an experienced Telesales Executive to support the development of a new department focused on appointment generation and lead sourcing. This is a key role in driving business growth and supporting our Business Development Manager (BDM) with high-quality leads. We are expanding rapidly, and this position offers genuine scope for career progression into a BDM role for the right candidate. Key Responsibilities: Generate qualified appointments through outbound calling Source and nurture leads for the Business Development Manager Engage with professionals such as maintenance teams, engineers, health & safety officers, facilities managers, and compliance personnel Maintain accurate records of customer interactions Meet and exceed performance targets Essential Skills and Attributes: Proven telesales experience (required) Confident and articulate communicator Patient and empathetic approach Positive attitude and self-motivation Strong focus and attention to detail Excellent interpersonal skills Team-oriented mindset Resilient and hard-working Friendly and professional manner If you are looking for a rewarding challenge and the opportunity to join one of the fastest-growing companies in the industry, we would be delighted to hear from you. Apply now to become part of a supportive and ambitious team. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Software Documentation Officer 12 month contract Based in Bristol Offering circa 65ph Inside IR35 Do you have experience with formal safety software? Do you have an understanding of the Software Engineering lifecycle? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Software Documentation Officer, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Assist our software development teams with planning, documentation, configuration, and delivery Providing software input and configuration management Supporting multiple programmes Directly interfacing with software engineers and project leaders Supporting internal customer teams, such as Test and lab custodians Supporting the delivery of Integration deliverables Your skillset may include: Experience of software process in high-reliability, safety, or regulated sectors Experience of Software Engineering Lifecycle Knowledge of Project Management principles If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Software Documentation Officer 12 month contract Based in Bristol Offering circa 65ph Inside IR35 Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Sep 04, 2025
Contractor
Software Documentation Officer 12 month contract Based in Bristol Offering circa 65ph Inside IR35 Do you have experience with formal safety software? Do you have an understanding of the Software Engineering lifecycle? Do you want to work with an industry-leading company? If your answer to these is yes, then this could be the role for you! As the Software Documentation Officer, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Assist our software development teams with planning, documentation, configuration, and delivery Providing software input and configuration management Supporting multiple programmes Directly interfacing with software engineers and project leaders Supporting internal customer teams, such as Test and lab custodians Supporting the delivery of Integration deliverables Your skillset may include: Experience of software process in high-reliability, safety, or regulated sectors Experience of Software Engineering Lifecycle Knowledge of Project Management principles If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Software Documentation Officer 12 month contract Based in Bristol Offering circa 65ph Inside IR35 Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 49,257 Location: Leicester Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)
Sep 04, 2025
Full time
We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 49,257 Location: Leicester Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)
We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 50,308 Location: Oxford Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)
Sep 04, 2025
Full time
We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money. Key Responsibilities of a Housing Manager: Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types. Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment. Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice. Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners. What We're Looking For: In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors. Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives. Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities. Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement. Chartered Institute of Housing qualification or equivalent The benefits of this role: Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours) Sector specific training is provided as part of induction plus opportunities for professional development Long service awards payable in 5 year increments Golden Hello/refer a friend receive up to 500 Cycle to work scheme Free DBS (Disclosures and Barring Service) Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment) Job title: Housing Manager Salary: 50,308 Location: Oxford Hours: 35 If this Housing Manager role is for you then please apply or contact (url removed)
Adecco are seeking a highly capable and motivated Complaints Officer to join our Local Authority clients Homeless Intervention and Prevention Team. This is a key role focused on enhancing service delivery through effective complaint resolution, stakeholder engagement, and continuous improvement initiatives. About the Role This position plays a critical role in ensuring that customer feedback is handled with professionalism, empathy, and efficiency. You will be responsible for managing complex complaints, responding to member enquiries, and identifying opportunities to improve service quality and operational effectiveness. The role requires close collaboration with colleagues across all levels of the organisation, including senior leadership. Complaints Officer Public Sector - Local Authority Temporary Role - 6 months with possible extension Full Time - Monday to Friday, 36 hours per week 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - 2 days per week in office (based in Croydon) IT equipment provided ASAP start Key Responsibilities Lead and manage Housing Needs complaints, ensuring adherence to corporate policies and timelines. Investigate and respond to complex complaints, including Stage 2 and Ombudsman cases. Provide expert advice on complaint resolution, including compensation recommendations. Support continuous improvement of complaints systems and processes. Coach and develop staff to embed a positive complaints culture. Collaborate with internal and external stakeholders to ensure effective complaint resolution. Monitor and oversee action plans arising from Ombudsman findings. Maintain up-to-date knowledge of housing legislation and best practices. What We're Looking For Essential Knowledge & Experience: Strong understanding of local government complaints processes. Experience in Housing Needs or similar setting. Knowledge of housing legislation and complaint handling codes. Proven track record in managing complex complaints and delivering service improvements. Skills & Abilities: Excellent analytical and problem-solving skills. Strong written and verbal communication. Ability to influence and collaborate across teams. Resilience and adaptability in a fast-paced environment. Commitment to equality, diversity, and customer service excellence. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 04, 2025
Contractor
Adecco are seeking a highly capable and motivated Complaints Officer to join our Local Authority clients Homeless Intervention and Prevention Team. This is a key role focused on enhancing service delivery through effective complaint resolution, stakeholder engagement, and continuous improvement initiatives. About the Role This position plays a critical role in ensuring that customer feedback is handled with professionalism, empathy, and efficiency. You will be responsible for managing complex complaints, responding to member enquiries, and identifying opportunities to improve service quality and operational effectiveness. The role requires close collaboration with colleagues across all levels of the organisation, including senior leadership. Complaints Officer Public Sector - Local Authority Temporary Role - 6 months with possible extension Full Time - Monday to Friday, 36 hours per week 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - 2 days per week in office (based in Croydon) IT equipment provided ASAP start Key Responsibilities Lead and manage Housing Needs complaints, ensuring adherence to corporate policies and timelines. Investigate and respond to complex complaints, including Stage 2 and Ombudsman cases. Provide expert advice on complaint resolution, including compensation recommendations. Support continuous improvement of complaints systems and processes. Coach and develop staff to embed a positive complaints culture. Collaborate with internal and external stakeholders to ensure effective complaint resolution. Monitor and oversee action plans arising from Ombudsman findings. Maintain up-to-date knowledge of housing legislation and best practices. What We're Looking For Essential Knowledge & Experience: Strong understanding of local government complaints processes. Experience in Housing Needs or similar setting. Knowledge of housing legislation and complaint handling codes. Proven track record in managing complex complaints and delivering service improvements. Skills & Abilities: Excellent analytical and problem-solving skills. Strong written and verbal communication. Ability to influence and collaborate across teams. Resilience and adaptability in a fast-paced environment. Commitment to equality, diversity, and customer service excellence. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
We have an exciting opportunity for a Triage & Early Intervention Officer (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week. This is for 12 months fixed term. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role is based at our National Contact Centre in Cardiff. As a Triage & Early Interventions Officer you will: - Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided. Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions. Ensure that support plans are developed with clients where appropriate. Maintain accurate and confidential case management records and contribute to monitoring information for the service. Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract. You will need: The ability to undertake impact and risks assessments and identify appropriate support The ability to manage a demanding workload and to meet a range of conflicting deadlines Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements Experience of delivering a service and working directly with clients in a statutory, voluntary or community work setting Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults Please see attached Job Description and Person Specification for further details. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Sep 04, 2025
Full time
We have an exciting opportunity for a Triage & Early Intervention Officer (External Services) to join the National Contact Centre team in Cardiff, working 37.5 hours a week. This is for 12 months fixed term. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role is based at our National Contact Centre in Cardiff. As a Triage & Early Interventions Officer you will: - Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided. Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions. Ensure that support plans are developed with clients where appropriate. Maintain accurate and confidential case management records and contribute to monitoring information for the service. Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract. You will need: The ability to undertake impact and risks assessments and identify appropriate support The ability to manage a demanding workload and to meet a range of conflicting deadlines Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements Experience of delivering a service and working directly with clients in a statutory, voluntary or community work setting Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults Please see attached Job Description and Person Specification for further details. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we re looking for a skilled and motivated Fundraising Assistant. We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role. This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group. This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter s other Homes as needed. Purpose of the role To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events To support the High Value Events & Corporate Manager in time bound projects as and when necessary Supporter care To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors Ensure effective frontline support and response for donors across a range of incoming systems Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines updating those wherever required with approval by the RSG Fundraising Officer. Donations and data entry Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations Filing and management of paperwork, ensuring due diligence and security measures are followed. Fundraising & volunteer support To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular. Other To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR To undertake other duties as may be required and which are consistent with the nature of the role. Knowledge and experience: Experience of working in a customer focused environment, preferably within fundraising Good working knowledge of CRM database Experience of banking processes and consistent financial reconciliation Ability to manage a busy workload meeting deadlines Experience of working on own initiative and as part of a team Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable) Experience of coordinating or working with volunteers, including corporate groups (desirable). Skills: Excellent communication skills including written (and email) and on the phone Excellent attention to detail with a good eye for numbers Excellent general IT skills including Word & Excel Good relationship building skills and an ability to work across teams creating strong internal networks Strong organisational skills with the ability to manage multiple tasks in a live event environment Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups. Personal characteristics should include: A consultative approach to solving problems Planning and organising; schedules activities effectively A positive upbeat attitude Effective team player Role model our values in all aspects of work Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events. We reserve the right to update and amend your job description to ensure it accurately reflects the role.
Sep 04, 2025
Full time
Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we re looking for a skilled and motivated Fundraising Assistant. We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role. This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group. This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter s other Homes as needed. Purpose of the role To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events To support the High Value Events & Corporate Manager in time bound projects as and when necessary Supporter care To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors Ensure effective frontline support and response for donors across a range of incoming systems Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines updating those wherever required with approval by the RSG Fundraising Officer. Donations and data entry Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations Filing and management of paperwork, ensuring due diligence and security measures are followed. Fundraising & volunteer support To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular. Other To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR To undertake other duties as may be required and which are consistent with the nature of the role. Knowledge and experience: Experience of working in a customer focused environment, preferably within fundraising Good working knowledge of CRM database Experience of banking processes and consistent financial reconciliation Ability to manage a busy workload meeting deadlines Experience of working on own initiative and as part of a team Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable) Experience of coordinating or working with volunteers, including corporate groups (desirable). Skills: Excellent communication skills including written (and email) and on the phone Excellent attention to detail with a good eye for numbers Excellent general IT skills including Word & Excel Good relationship building skills and an ability to work across teams creating strong internal networks Strong organisational skills with the ability to manage multiple tasks in a live event environment Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups. Personal characteristics should include: A consultative approach to solving problems Planning and organising; schedules activities effectively A positive upbeat attitude Effective team player Role model our values in all aspects of work Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events. We reserve the right to update and amend your job description to ensure it accurately reflects the role.
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Sep 04, 2025
Full time
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Repairs Coordinator Contract Duration: 6 months Location: Barnsley 2x Days office, 3x days home working Hourly Rate: 15 PAYE or 19 Umbrella We are seeking a Repairs Coordinator to support the function of the Repairs, Maintenance & Building Safety Section to meet compliance requirements. This role is crucial in contributing to the overall objectives of our client's organisation, ensuring the delivery of a highly efficient, economic, safe, customer-focused, and high-quality service. Day-to-day of the role: Work closely with Compliance Officers and Compliance Managers to deliver service improvements. Ensure that the Repairs, Maintenance & Building Safety Section meets compliance requirements and maintains high standards of safety and quality. Contribute to the development and implementation of strategies to enhance service efficiency and customer satisfaction. Assist in the coordination and management of damp and mould issues, ensuring timely and effective resolution. Required Skills & Qualifications: Experience of working in a Construction, Engineering, Maintenance or Manufacturing environment Experience of providing technical support to operational management, including an understanding of procedures used to improve service delivery Application Form Substantial knowledge of the issues relating to the delivery of services within Construction, Repairs and Maintenance An awareness of Financial Regulations in relation to procurement rules
Sep 04, 2025
Seasonal
Repairs Coordinator Contract Duration: 6 months Location: Barnsley 2x Days office, 3x days home working Hourly Rate: 15 PAYE or 19 Umbrella We are seeking a Repairs Coordinator to support the function of the Repairs, Maintenance & Building Safety Section to meet compliance requirements. This role is crucial in contributing to the overall objectives of our client's organisation, ensuring the delivery of a highly efficient, economic, safe, customer-focused, and high-quality service. Day-to-day of the role: Work closely with Compliance Officers and Compliance Managers to deliver service improvements. Ensure that the Repairs, Maintenance & Building Safety Section meets compliance requirements and maintains high standards of safety and quality. Contribute to the development and implementation of strategies to enhance service efficiency and customer satisfaction. Assist in the coordination and management of damp and mould issues, ensuring timely and effective resolution. Required Skills & Qualifications: Experience of working in a Construction, Engineering, Maintenance or Manufacturing environment Experience of providing technical support to operational management, including an understanding of procedures used to improve service delivery Application Form Substantial knowledge of the issues relating to the delivery of services within Construction, Repairs and Maintenance An awareness of Financial Regulations in relation to procurement rules
Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we re looking for a skilled and motivated Fundraising Assistant. We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role. This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group. This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter s other Homes as needed. Purpose of the role - To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group - To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations - To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events - To support the High Value Events & Corporate Manager in time bound projects as and when necessary Supporter care - To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors - Ensure effective frontline support and response for donors across a range of incoming systems - Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines updating those wherever required with approval by the RSG Fundraising Officer. Donations and data entry - Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records - Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly - Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations - Filing and management of paperwork, ensuring due diligence and security measures are followed. Fundraising & volunteer support - To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down - To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers - Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported - To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular. Other - To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings - Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible - To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR - To undertake other duties as may be required and which are consistent with the nature of the role. Knowledge and experience: - Experience of working in a customer focused environment, preferably within fundraising - Good working knowledge of CRM database - Experience of banking processes and consistent financial reconciliation - Ability to manage a busy workload meeting deadlines - Experience of working on own initiative and as part of a team - Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable) - Experience of coordinating or working with volunteers, including corporate groups (desirable). Skills: - Excellent communication skills including written (and email) and on the phone - Excellent attention to detail with a good eye for numbers - Excellent general IT skills including Word & Excel - Good relationship building skills and an ability to work across teams creating strong internal networks - Strong organisational skills with the ability to manage multiple tasks in a live event environment - Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups. Personal characteristics should include: - A consultative approach to solving problems - Planning and organising; schedules activities effectively - A positive upbeat attitude - Effective team player - Role model our values in all aspects of work - Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events. We reserve the right to update and amend your job description to ensure it accurately reflects the role.
Sep 04, 2025
Full time
Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we re looking for a skilled and motivated Fundraising Assistant. We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role. This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group. This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter s other Homes as needed. Purpose of the role - To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group - To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations - To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events - To support the High Value Events & Corporate Manager in time bound projects as and when necessary Supporter care - To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors - Ensure effective frontline support and response for donors across a range of incoming systems - Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines updating those wherever required with approval by the RSG Fundraising Officer. Donations and data entry - Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records - Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly - Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations - Filing and management of paperwork, ensuring due diligence and security measures are followed. Fundraising & volunteer support - To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down - To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers - Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported - To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular. Other - To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings - Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible - To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR - To undertake other duties as may be required and which are consistent with the nature of the role. Knowledge and experience: - Experience of working in a customer focused environment, preferably within fundraising - Good working knowledge of CRM database - Experience of banking processes and consistent financial reconciliation - Ability to manage a busy workload meeting deadlines - Experience of working on own initiative and as part of a team - Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable) - Experience of coordinating or working with volunteers, including corporate groups (desirable). Skills: - Excellent communication skills including written (and email) and on the phone - Excellent attention to detail with a good eye for numbers - Excellent general IT skills including Word & Excel - Good relationship building skills and an ability to work across teams creating strong internal networks - Strong organisational skills with the ability to manage multiple tasks in a live event environment - Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups. Personal characteristics should include: - A consultative approach to solving problems - Planning and organising; schedules activities effectively - A positive upbeat attitude - Effective team player - Role model our values in all aspects of work - Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events. We reserve the right to update and amend your job description to ensure it accurately reflects the role.
Do you have experience working as a Housing Triage Officer? I'm excited to be able to recruit for my client who is looking for a Housing Triage Officer in London. As a part of the role, you will provide a flexible, person-centred approach towards homeless client. You will need to have experience of casework with vulnerable people as well as working in partnerships with a variety of agencies. Duties: Providing personalised support to allow the customers to maintain a tenancy and address, as well as any other need identified. Using the knowledge of the Council's housing and community care procedures along with knowledge of housing support services to provide advice, assistance and support to multiple complex needs customers accepted for a Housing First Service. Providing advice, support and access to relevant Housing Options, benefits, and other entitlements available to Housing First Customer. Ensuring the customer can maintain the tenancy provided by linking the customer into all available support available. Liaising with private landlords to secure and maintain accommodation for the customer. To liaise with all statutory partners in health, housing, social care, police and support providers to ensure the customer can maintain the tenancy provided. Minimum Requirements: Previous experience of liaising with agencies and working in homelessness Eligibility to work in the UK. Benefits of working with Ackerman Pierce: Your own personal consultant DBS and Compliance Service Quick and Easy Registration Process Guaranteed weekly payment
Sep 04, 2025
Seasonal
Do you have experience working as a Housing Triage Officer? I'm excited to be able to recruit for my client who is looking for a Housing Triage Officer in London. As a part of the role, you will provide a flexible, person-centred approach towards homeless client. You will need to have experience of casework with vulnerable people as well as working in partnerships with a variety of agencies. Duties: Providing personalised support to allow the customers to maintain a tenancy and address, as well as any other need identified. Using the knowledge of the Council's housing and community care procedures along with knowledge of housing support services to provide advice, assistance and support to multiple complex needs customers accepted for a Housing First Service. Providing advice, support and access to relevant Housing Options, benefits, and other entitlements available to Housing First Customer. Ensuring the customer can maintain the tenancy provided by linking the customer into all available support available. Liaising with private landlords to secure and maintain accommodation for the customer. To liaise with all statutory partners in health, housing, social care, police and support providers to ensure the customer can maintain the tenancy provided. Minimum Requirements: Previous experience of liaising with agencies and working in homelessness Eligibility to work in the UK. Benefits of working with Ackerman Pierce: Your own personal consultant DBS and Compliance Service Quick and Easy Registration Process Guaranteed weekly payment
A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team, providing high-quality housing advice and support in line with current legislation and council policy. Day to Day Duties: Good working knowledge of relevant housing legislations (HRA 2017). Experience in carrying out Section 184 decisions. Experience in handling a caseload. Providing advice and assistance to customers on housing options in order to prevent homelessness and minimise housing need. Requirements i.e. qualifications/experience 4 years Senior Housing Options' exp. Housing Act 1996 Part VI/VII. Section 184 experience. HOPE experience needed. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Sep 04, 2025
Contractor
A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team, providing high-quality housing advice and support in line with current legislation and council policy. Day to Day Duties: Good working knowledge of relevant housing legislations (HRA 2017). Experience in carrying out Section 184 decisions. Experience in handling a caseload. Providing advice and assistance to customers on housing options in order to prevent homelessness and minimise housing need. Requirements i.e. qualifications/experience 4 years Senior Housing Options' exp. Housing Act 1996 Part VI/VII. Section 184 experience. HOPE experience needed. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
We're looking for an experienced and driven Shared Service Manager - Systems, Support & Control to join a busy Revenues & Benefits service shared between two local authorities. This is a key senior post responsible for managing critical systems, IT functions, controls and service support - helping to ensure effective administration of Council Tax, Housing Benefit, Business Rates, and all related statutory functions. You'll play a central role in managing staff across different sites, overseeing systems integrity, and ensuring performance and compliance are maintained to the highest standard. The Role Lead the systems administration, IT processes, and data control functions across the Revenues & Benefits Shared Service. Oversee the secure and effective operation of housing benefit, council tax, and NNDR systems. Ensure smooth delivery of year-end processes, system updates and legislative changes across software platforms. Manage the front-facing customer support, visiting officer, and inspector teams, as well as remote staff. Control and monitor system access, user permissions, and reporting for all business-critical systems. Liaise with software suppliers, internal IT, and audit teams to resolve issues and implement improvements. Manage all aspects of system testing, disaster recovery planning, scheduler management, and system housekeeping. Ensure compliance with Data Protection, Gov Connect, and related statutory regulations. Provide management reports, performance updates, and contribute to continuous service improvement. Deputise for the Head of Service as required and contribute to shared service growth opportunities. Key Requirements Significant experience (5+ years) in managing Revenues or Benefits services in a local authority setting. Strong working knowledge of Revenues and Benefits software systems and reporting tools. Skilled in managing multidisciplinary teams across multiple sites and working environments. Proven ability to deliver effective system administration, testing, release management and support. Experience managing large-scale system upgrades, year-end routines, and performance reporting. Confident working with internal/external auditors and government agencies (e.g. DWP, VOA). IRRV Technician qualification or equivalent experience strongly preferred. Excellent communication and leadership skills with a strong focus on service delivery. What you need to do now If you meet the criteria and are available at short notice, please apply with your latest CV. For a confidential chat about the role, click APPLY NOW or contact us directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 04, 2025
Contractor
We're looking for an experienced and driven Shared Service Manager - Systems, Support & Control to join a busy Revenues & Benefits service shared between two local authorities. This is a key senior post responsible for managing critical systems, IT functions, controls and service support - helping to ensure effective administration of Council Tax, Housing Benefit, Business Rates, and all related statutory functions. You'll play a central role in managing staff across different sites, overseeing systems integrity, and ensuring performance and compliance are maintained to the highest standard. The Role Lead the systems administration, IT processes, and data control functions across the Revenues & Benefits Shared Service. Oversee the secure and effective operation of housing benefit, council tax, and NNDR systems. Ensure smooth delivery of year-end processes, system updates and legislative changes across software platforms. Manage the front-facing customer support, visiting officer, and inspector teams, as well as remote staff. Control and monitor system access, user permissions, and reporting for all business-critical systems. Liaise with software suppliers, internal IT, and audit teams to resolve issues and implement improvements. Manage all aspects of system testing, disaster recovery planning, scheduler management, and system housekeeping. Ensure compliance with Data Protection, Gov Connect, and related statutory regulations. Provide management reports, performance updates, and contribute to continuous service improvement. Deputise for the Head of Service as required and contribute to shared service growth opportunities. Key Requirements Significant experience (5+ years) in managing Revenues or Benefits services in a local authority setting. Strong working knowledge of Revenues and Benefits software systems and reporting tools. Skilled in managing multidisciplinary teams across multiple sites and working environments. Proven ability to deliver effective system administration, testing, release management and support. Experience managing large-scale system upgrades, year-end routines, and performance reporting. Confident working with internal/external auditors and government agencies (e.g. DWP, VOA). IRRV Technician qualification or equivalent experience strongly preferred. Excellent communication and leadership skills with a strong focus on service delivery. What you need to do now If you meet the criteria and are available at short notice, please apply with your latest CV. For a confidential chat about the role, click APPLY NOW or contact us directly. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
G4S are looking for an experienced Security Officer to work nights only at an established site in Basildon where you will be required to carry out duties in a busy environment where no two days will be the same and you will have the opportunity to carve out a career with the biggest name in security. MUST have a full UK manual driving licence and an SIA license. MUST apply with a CV for be considered. Your Time at Work Position: Security Officer Location: Basildon Pay Rate: £12.50 per hour Hours: Full-time - 42 hours a week Shifts: Nights only - 4 on, 4 off shift pattern working 12 hour shifts from 7pm to 7am Your duties will include: - Greeting staff and visitors - Controlling access in and out of the building - Ensuring everyone follows the security and safety protocols of the site - Patrolling the premises and ensuring security protocols are being adhered to - Mobile patrolling the sites in a company vehicle - Gatehouse duties - Conducting searches when required - Dealing with disturbances/ issues and security incidents - Dealing with first aid and incident reporting Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1G4S (G131) G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Sep 04, 2025
Full time
G4S are looking for an experienced Security Officer to work nights only at an established site in Basildon where you will be required to carry out duties in a busy environment where no two days will be the same and you will have the opportunity to carve out a career with the biggest name in security. MUST have a full UK manual driving licence and an SIA license. MUST apply with a CV for be considered. Your Time at Work Position: Security Officer Location: Basildon Pay Rate: £12.50 per hour Hours: Full-time - 42 hours a week Shifts: Nights only - 4 on, 4 off shift pattern working 12 hour shifts from 7pm to 7am Your duties will include: - Greeting staff and visitors - Controlling access in and out of the building - Ensuring everyone follows the security and safety protocols of the site - Patrolling the premises and ensuring security protocols are being adhered to - Mobile patrolling the sites in a company vehicle - Gatehouse duties - Conducting searches when required - Dealing with disturbances/ issues and security incidents - Dealing with first aid and incident reporting Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: 1G4S (G131) G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Are you passionate about making a direct impact in the lives of people at risk of homelessness? A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team on an 8-month contract, providing high-quality housing advice and support in line with current legislation and council policy. Key Responsibilities: Provide professional, sensitive, and confidential housing advice to customers at risk of homelessness. Conduct initial assessments of applicants contacting the council by phone, in writing, or via public body referrals. Determine eligibility for assistance and assess whether applicants are homeless or threatened with homelessness within 56 days. Issue formal written notifications to applicants on homelessness status. Refer eligible applicants to the Senior Housing Options Officer (Prevention and Relief) for further support. Offer general housing advice to applicants not at immediate risk, including guidance on applying for social housing. Stay up to date with housing legislation, case law, and welfare benefit changes that may impact advice provided. Requirements: Previous experience in a housing options or homelessness prevention role within a local authority or similar setting. Strong working knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Part VII, and related legislation. Excellent communication and decision-making skills. Ability to manage sensitive cases with professionalism and discretion. This is an excellent opportunity to join a proactive Housing team and play a key role in preventing homelessness in your community. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 04, 2025
Contractor
Are you passionate about making a direct impact in the lives of people at risk of homelessness? A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team on an 8-month contract, providing high-quality housing advice and support in line with current legislation and council policy. Key Responsibilities: Provide professional, sensitive, and confidential housing advice to customers at risk of homelessness. Conduct initial assessments of applicants contacting the council by phone, in writing, or via public body referrals. Determine eligibility for assistance and assess whether applicants are homeless or threatened with homelessness within 56 days. Issue formal written notifications to applicants on homelessness status. Refer eligible applicants to the Senior Housing Options Officer (Prevention and Relief) for further support. Offer general housing advice to applicants not at immediate risk, including guidance on applying for social housing. Stay up to date with housing legislation, case law, and welfare benefit changes that may impact advice provided. Requirements: Previous experience in a housing options or homelessness prevention role within a local authority or similar setting. Strong working knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Part VII, and related legislation. Excellent communication and decision-making skills. Ability to manage sensitive cases with professionalism and discretion. This is an excellent opportunity to join a proactive Housing team and play a key role in preventing homelessness in your community. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Role overview ID: Entity: Vistry Services Region: Vistry Services Department: Strategic Land Contract Type: Permanent - Full Time Job Location: Brentwood, Essex Date Posted: 15.05.2025 We have an exciting opportunity for an Associate Project Director to join our team within Vistry Services Strategic Land, at our Brentwood office and on-site in Chelmsford. As our Associate Project Director, you will be responsible for the ongoing delivery of our flagship project at Beaulieu to completion, responsible for budget control, on-site infrastructure delivery and project management. Additionally, project lead for a number of smaller sites, as well as Technical/Development support for the wider Strategic Land team. The role will suit an experienced Technical/Construction/Development specialist with a history of successfully delivering complex consortium projects at scale, focused on the on-site technical/engineering delivery. This position will report to the Head of Technical. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality 5 GCSEs to include Maths and English Experience in the provision of strategic infrastructure History of delivery from land acquisition to adoption Experience of financial modelling and budget control An ability to prioritize and delegate as appropriate A general background knowledge in development, civil and project management Excellent knowledge of Section 38, 104 and 278 Adoption Agreements Procuring multi-utility packages and an understanding of statutory service wayleaves and easements An understanding of contract procurement under ICC and NEC forms of contract Excellent communication and project management Strong interpersonal skills to build relationships across all internal and external parties Highly organized, motivated and goal-orientated Full diving licence Desirable Degree in appropriate field Membership of a professional body Confident in their own abilities Can make informed decisions under pressure Ability to see opportunities to value engineer where opportunities arise Working knowledge of Health and Safety best practice Prince 2 Foundation/Practitioner More about the Associate Project Director role Project Lead for a flagship scheme with significant infrastructure delivery and oversight of 2 on-site Project Managers. The delivery of primary infrastructure to serve both internal and external land sales across our portfolio. Taking responsibility for and supporting the cost consultant and contract administrator and working with NEC and ICC forms of contract with a Principal Contractor. Manage, review and maintain the financial viability of each development and ensure technical budgets and cost to completes are forecast and robustly controlled, whilst liaising with the Financial Analysis team feeding into longer term budgets and forecasts. Lead and support a Vistry team where necessary in the delivery, maintenance and adoption of roads, drainage and open spaces. Programme, risk and opportunity registers and exit strategies are to be maintained in the agreed Strategic Land format for regular review. Ensure all contractual and legal requirements are logged, tracked and delivered for allocated developments. Secure pre and post start activities and planning conditions to be discharged via liaison with the Planning Team, Land Team and Local Planning Officer. Secure internal governance approval and ensure that all other necessary permissions have been applied for and secured to prevent delays occurring to start on site and project delivery. Work collaboratively with Vistry operating regions and other housebuilders, to enable their housebuilding delivery through efficient sitewide project management. Provide visibility across Vistry Group and operating Regions as to progress against target milestones. Manage consultant expenditure within the project budget. Show a strong team ethic within a multi-skilled Strategic Land team, demonstrating Vistry's core values of Integrity, Caring and Quality. Be an ambassador for Vistry and Strategic Land to our customers, subcontractors, statutory authorities and the general public. Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empowerus to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation,â and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. Benefits Annual Leave Enjoy 28 days' holiday
Sep 04, 2025
Full time
Role overview ID: Entity: Vistry Services Region: Vistry Services Department: Strategic Land Contract Type: Permanent - Full Time Job Location: Brentwood, Essex Date Posted: 15.05.2025 We have an exciting opportunity for an Associate Project Director to join our team within Vistry Services Strategic Land, at our Brentwood office and on-site in Chelmsford. As our Associate Project Director, you will be responsible for the ongoing delivery of our flagship project at Beaulieu to completion, responsible for budget control, on-site infrastructure delivery and project management. Additionally, project lead for a number of smaller sites, as well as Technical/Development support for the wider Strategic Land team. The role will suit an experienced Technical/Construction/Development specialist with a history of successfully delivering complex consortium projects at scale, focused on the on-site technical/engineering delivery. This position will report to the Head of Technical. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality 5 GCSEs to include Maths and English Experience in the provision of strategic infrastructure History of delivery from land acquisition to adoption Experience of financial modelling and budget control An ability to prioritize and delegate as appropriate A general background knowledge in development, civil and project management Excellent knowledge of Section 38, 104 and 278 Adoption Agreements Procuring multi-utility packages and an understanding of statutory service wayleaves and easements An understanding of contract procurement under ICC and NEC forms of contract Excellent communication and project management Strong interpersonal skills to build relationships across all internal and external parties Highly organized, motivated and goal-orientated Full diving licence Desirable Degree in appropriate field Membership of a professional body Confident in their own abilities Can make informed decisions under pressure Ability to see opportunities to value engineer where opportunities arise Working knowledge of Health and Safety best practice Prince 2 Foundation/Practitioner More about the Associate Project Director role Project Lead for a flagship scheme with significant infrastructure delivery and oversight of 2 on-site Project Managers. The delivery of primary infrastructure to serve both internal and external land sales across our portfolio. Taking responsibility for and supporting the cost consultant and contract administrator and working with NEC and ICC forms of contract with a Principal Contractor. Manage, review and maintain the financial viability of each development and ensure technical budgets and cost to completes are forecast and robustly controlled, whilst liaising with the Financial Analysis team feeding into longer term budgets and forecasts. Lead and support a Vistry team where necessary in the delivery, maintenance and adoption of roads, drainage and open spaces. Programme, risk and opportunity registers and exit strategies are to be maintained in the agreed Strategic Land format for regular review. Ensure all contractual and legal requirements are logged, tracked and delivered for allocated developments. Secure pre and post start activities and planning conditions to be discharged via liaison with the Planning Team, Land Team and Local Planning Officer. Secure internal governance approval and ensure that all other necessary permissions have been applied for and secured to prevent delays occurring to start on site and project delivery. Work collaboratively with Vistry operating regions and other housebuilders, to enable their housebuilding delivery through efficient sitewide project management. Provide visibility across Vistry Group and operating Regions as to progress against target milestones. Manage consultant expenditure within the project budget. Show a strong team ethic within a multi-skilled Strategic Land team, demonstrating Vistry's core values of Integrity, Caring and Quality. Be an ambassador for Vistry and Strategic Land to our customers, subcontractors, statutory authorities and the general public. Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empowerus to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation,â and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. Benefits Annual Leave Enjoy 28 days' holiday
Part of the Stonewater Group, Mount Green Housing Association meets people's housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking an Independent Living Officer - someone to provide a specialist floating support service to all residents within Mount Green's independent living schemes allowing residents to maintain their tenancies and live safe, secure and independent lives. You'll provide one-to-one tailored housing related support to our most vulnerable elderly residents while working in partnership with the local neighbourhood officer to ensure the smooth running of the independent living (IL) schemes. Managing a designated number of IL schemes and attending each one at least once a week, you'll induct new residents to the scheme and carry out weekly welfare calls. You'll encourage contact methods that allow us to best assess the resident's wellbeing and keep up to date information about residents' mobility issues affecting their ability to evacuate in the 'emergency key safe', keeping thorough tenant records, including details of vulnerabilities, and scheme logs using the appropriate systems. You'll ensure that your schemes are well managed and comply with health and safety regulations. The ideal candidate will: Have an understanding of risk, particularly risks experienced by older people. Have experience managing older persons housing, tenancies and communities and undertaking tenancy management actions. Have an understanding of risk, particularly risks experienced by older people. Have experience engaging with residents, offering creative solutions and ensuring residents' voices are heard. Be an excellent communicator (both written and verbal) Have knowledge of housing and associated legislation including Health and Safety. Have experience working with a diverse customer base and addressing individual needs. Have experience dealing with complaints and finding innovative solutions. Have experience supporting residents with low-level ASB cases. Be able to foster effective relationships internally and externally. Be proficient in IT and in particular Office 365 and housing management software. Be able to analyse data You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Closing Date - 17th September 2025. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.
Sep 04, 2025
Full time
Part of the Stonewater Group, Mount Green Housing Association meets people's housing needs across Surrey and North Sussex through the delivery of a local service to its residents. Here at Mount Green, we are now seeking an Independent Living Officer - someone to provide a specialist floating support service to all residents within Mount Green's independent living schemes allowing residents to maintain their tenancies and live safe, secure and independent lives. You'll provide one-to-one tailored housing related support to our most vulnerable elderly residents while working in partnership with the local neighbourhood officer to ensure the smooth running of the independent living (IL) schemes. Managing a designated number of IL schemes and attending each one at least once a week, you'll induct new residents to the scheme and carry out weekly welfare calls. You'll encourage contact methods that allow us to best assess the resident's wellbeing and keep up to date information about residents' mobility issues affecting their ability to evacuate in the 'emergency key safe', keeping thorough tenant records, including details of vulnerabilities, and scheme logs using the appropriate systems. You'll ensure that your schemes are well managed and comply with health and safety regulations. The ideal candidate will: Have an understanding of risk, particularly risks experienced by older people. Have experience managing older persons housing, tenancies and communities and undertaking tenancy management actions. Have an understanding of risk, particularly risks experienced by older people. Have experience engaging with residents, offering creative solutions and ensuring residents' voices are heard. Be an excellent communicator (both written and verbal) Have knowledge of housing and associated legislation including Health and Safety. Have experience working with a diverse customer base and addressing individual needs. Have experience dealing with complaints and finding innovative solutions. Have experience supporting residents with low-level ASB cases. Be able to foster effective relationships internally and externally. Be proficient in IT and in particular Office 365 and housing management software. Be able to analyse data You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. Closing Date - 17th September 2025. Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. We would love to hear from you! Are you ready to ? We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues . We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.
A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (35 hours per week, Monday to Friday), permanent role.Based in East London for 4 days per week and working from home every Friday, this role reports into the Head of Finance, and our client is looking for a candidate who has experience of: Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvementsThis (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (850 units) is all local and can be covered by foot or bus. Good knowledge and understanding of CRM systems and Pyramid software would also be ideal.Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early September 2025. Only applicants who feel they meet the above criteria need apply.
Sep 04, 2025
Full time
A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our leading public sector clients in a full time (35 hours per week, Monday to Friday), permanent role.Based in East London for 4 days per week and working from home every Friday, this role reports into the Head of Finance, and our client is looking for a candidate who has experience of: Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges. Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants. Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies. Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit. Submitting former tenant debts for write-off where the debt is unrecoverable. Taking legal action against residents who will not pay, including representing the Association in court. Applying for grants, DHP's, APA's and Direct UC payments Making affordable repayment agreements taking income and expenditure into account. Offering appropriate advice and support including referrals to the Tenancy Sustainment Service. Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types. Participating in the development, implementation and successful delivery of income and financial inclusion projects and service improvementsThis (predominantly office-based) role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (850 units) is all local and can be covered by foot or bus. Good knowledge and understanding of CRM systems and Pyramid software would also be ideal.Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable.Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in early September 2025. Only applicants who feel they meet the above criteria need apply.
Salary - £33,056.00 Work Type - Onsite Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose We have a fantastic opportunity for a?Meter Reading Scheduling Specialist?to join our team! In this role, you'll be responsible for scheduling and jeopardy-managing both appointed and non-appointed meter reads, as well as Customer Account Officer activities across the North West. This includes coordinating physical and passive meter readings for Domestic and Non-Household accounts, and managing appointments for off-cycle reads and supply checks. You'll play a key role in supporting both office and field Team Managers in all aspects of?Meter Data Integrity-including reconciliation, alignment of scheduling activities, and testing where required. You'll also administer the?Temetra Network, working closely with the Integrity Specialist to ensure the ongoing accuracy and maintenance of our meter data. Accountabilities & Responsibilities Liaison with field Team managers establish a strong working relationship to ensure scheduling and resourcing are optimised to support the efficient delivery Develop an excellent understanding of the Temetra Meter Data Management System and its tools to support scheduling activity along with the training and development of new Schedulers Recognised as the Temetra subject matter expert maintaining close working relationships with Temetra. Work closely with the Field Managers and Scheduling & Integrity Team Manager to review and reconcile the entire meter portfolio to ensure alignment between routes across both domestic and retail meter reading Support the testing of fixes, change requests, incidents for anything related to the Temetra Web App and Handheld device in line with the Change Management and Incident process. Technical Skills & Experience Excellent communication skills, ability to dynamically re-plan in a live environment and communicate changes Previous customer contact experience (face to face, phone or internal customers) Ability to develop a high level of competence in the use of Temetra and its scheduling tools Experience of system and integration testing A high level or understanding of data reconciliation, analysis and integrity This role may not be eligible for visa sponsorship We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Sep 04, 2025
Full time
Salary - £33,056.00 Work Type - Onsite Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose We have a fantastic opportunity for a?Meter Reading Scheduling Specialist?to join our team! In this role, you'll be responsible for scheduling and jeopardy-managing both appointed and non-appointed meter reads, as well as Customer Account Officer activities across the North West. This includes coordinating physical and passive meter readings for Domestic and Non-Household accounts, and managing appointments for off-cycle reads and supply checks. You'll play a key role in supporting both office and field Team Managers in all aspects of?Meter Data Integrity-including reconciliation, alignment of scheduling activities, and testing where required. You'll also administer the?Temetra Network, working closely with the Integrity Specialist to ensure the ongoing accuracy and maintenance of our meter data. Accountabilities & Responsibilities Liaison with field Team managers establish a strong working relationship to ensure scheduling and resourcing are optimised to support the efficient delivery Develop an excellent understanding of the Temetra Meter Data Management System and its tools to support scheduling activity along with the training and development of new Schedulers Recognised as the Temetra subject matter expert maintaining close working relationships with Temetra. Work closely with the Field Managers and Scheduling & Integrity Team Manager to review and reconcile the entire meter portfolio to ensure alignment between routes across both domestic and retail meter reading Support the testing of fixes, change requests, incidents for anything related to the Temetra Web App and Handheld device in line with the Change Management and Incident process. Technical Skills & Experience Excellent communication skills, ability to dynamically re-plan in a live environment and communicate changes Previous customer contact experience (face to face, phone or internal customers) Ability to develop a high level of competence in the use of Temetra and its scheduling tools Experience of system and integration testing A high level or understanding of data reconciliation, analysis and integrity This role may not be eligible for visa sponsorship We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
