Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Sep 02, 2025
Full time
Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
1st Line Support Technician Location: Luton Type: Full-time Permanent Salary: Negotiable Start Date: ASAP Are you passionate about technology and love helping people solve problems? We're looking for a friendly and motivated 1st Line Support Technician to be the first point of contact for IT queries within our organisation. About the Role: As a 1st Line Support Technician, you ll provide front-line technical support to end-users across the business. You ll be troubleshooting hardware and software issues, escalating complex problems, and ensuring smooth day-to-day IT operations. Key Responsibilities: Respond to incoming IT support tickets via phone, email, and service desk system Diagnose and resolve basic hardware, software, and network issues Escalate unresolved issues to 2nd/3rd line support as needed Set up and configure new user accounts and devices Maintain accurate documentation of issues and solutions Deliver excellent customer service and communicate clearly with non-technical users Requirements: Previous experience in a 1st line support or helpdesk role (essential) Basic understanding of Windows OS, Microsoft Office, and network fundamentals Strong problem-solving skills and attention to detail Excellent communication and interpersonal skills A genuine interest in IT and willingness to learn Due to the very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) wishes you the best of luck in your job search. Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Sep 02, 2025
Full time
1st Line Support Technician Location: Luton Type: Full-time Permanent Salary: Negotiable Start Date: ASAP Are you passionate about technology and love helping people solve problems? We're looking for a friendly and motivated 1st Line Support Technician to be the first point of contact for IT queries within our organisation. About the Role: As a 1st Line Support Technician, you ll provide front-line technical support to end-users across the business. You ll be troubleshooting hardware and software issues, escalating complex problems, and ensuring smooth day-to-day IT operations. Key Responsibilities: Respond to incoming IT support tickets via phone, email, and service desk system Diagnose and resolve basic hardware, software, and network issues Escalate unresolved issues to 2nd/3rd line support as needed Set up and configure new user accounts and devices Maintain accurate documentation of issues and solutions Deliver excellent customer service and communicate clearly with non-technical users Requirements: Previous experience in a 1st line support or helpdesk role (essential) Basic understanding of Windows OS, Microsoft Office, and network fundamentals Strong problem-solving skills and attention to detail Excellent communication and interpersonal skills A genuine interest in IT and willingness to learn Due to the very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment (London) wishes you the best of luck in your job search. Nouvo Recruitment (London) Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK.
Elevate Technology Group Ltd
Nottingham, Nottinghamshire
Job Title: IT Support Technician Location: Nottingham, Nottinghamshire Salary: £25,000 - £30,000 Benefits: 32 Days Holiday, Private Healthcare, Company Bonus, Private Pension Scheme We're working with a long-standing retail and logistics business based in Nottingham, looking to add an IT Support Technician to their growing internal IT team. You'll be hands-on across devices, infrastructure, cloud platforms and user support, supporting day-to-day operations and contributing to ongoing IT improvement work. Key Responsibilities: - Provide 1st and early 2nd Line support across hardware, software, network, and user issues- Support Windows environments (10/11) and Active Directory (user/admin tasks)- Troubleshoot issues across desktop, laptop, printers, mobile devices and peripheral tech- Assist with Microsoft 365 admin (Outlook, Teams, SharePoint, OneDrive)- Support user onboarding/offboarding, account permissions, password resets, device setup- Help with the roll-out of new hardware and software across multiple sites- Work closely with the wider IT team on tickets, escalations, and mini-projects Technical Environment Includes: - Windows 10/11, Microsoft 365, SharePoint, Teams- Active Directory, Group Policy, basic PowerShell- Networking fundamentals (TCP/IP, DNS, DHCP)- Printer management, AV software, remote support tools- ERP and reporting systems (training provided) This is a great role for someone looking to build their career in IT support within a stable, well-invested business. You'll be supported by experienced team members, with clear progression routes on offer into management or project based work. Key Words: IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk, Desktop Support, Microsoft 365, Windows 10/11, Active Directory, Networking, IT Jobs Nottingham, Internal IT Support, Junior Infrastructure Support
Sep 01, 2025
Full time
Job Title: IT Support Technician Location: Nottingham, Nottinghamshire Salary: £25,000 - £30,000 Benefits: 32 Days Holiday, Private Healthcare, Company Bonus, Private Pension Scheme We're working with a long-standing retail and logistics business based in Nottingham, looking to add an IT Support Technician to their growing internal IT team. You'll be hands-on across devices, infrastructure, cloud platforms and user support, supporting day-to-day operations and contributing to ongoing IT improvement work. Key Responsibilities: - Provide 1st and early 2nd Line support across hardware, software, network, and user issues- Support Windows environments (10/11) and Active Directory (user/admin tasks)- Troubleshoot issues across desktop, laptop, printers, mobile devices and peripheral tech- Assist with Microsoft 365 admin (Outlook, Teams, SharePoint, OneDrive)- Support user onboarding/offboarding, account permissions, password resets, device setup- Help with the roll-out of new hardware and software across multiple sites- Work closely with the wider IT team on tickets, escalations, and mini-projects Technical Environment Includes: - Windows 10/11, Microsoft 365, SharePoint, Teams- Active Directory, Group Policy, basic PowerShell- Networking fundamentals (TCP/IP, DNS, DHCP)- Printer management, AV software, remote support tools- ERP and reporting systems (training provided) This is a great role for someone looking to build their career in IT support within a stable, well-invested business. You'll be supported by experienced team members, with clear progression routes on offer into management or project based work. Key Words: IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk, Desktop Support, Microsoft 365, Windows 10/11, Active Directory, Networking, IT Jobs Nottingham, Internal IT Support, Junior Infrastructure Support
Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Overview Vivo Talent are on the lookout for a Support Desk Technician to join a fast-growing SaaS company that's shaking up their market. If you're proactive, tech-savvy and want to grow, - this could be the role for you. You'll be the go-to person for managing the Zendesk support desk, owning tickets from start to finish. But this isn't just about fixing issues - it's about spotting opportunities to improve, tweaking processes and configuring systems to stop problems before they even happen. Day-to-Day Managing support tickets to ensure timely responses and resolutions. Being the first point of contact for clients raising support requests. Resolve system configuration issues and escalate complex issues where necessary. Collaborate with other teams to feedback common issues that impact platform performance. About You Previous experience in a technical support or helpdesk role Familiarity with ticketing tools (Zendesk desirable) Strong communicator with technical and non-technical users. Understanding of technical configuration If this role is of interest then please get in touch with a CV or any questions you may have. Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa
Sep 01, 2025
Full time
Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Overview Vivo Talent are on the lookout for a Support Desk Technician to join a fast-growing SaaS company that's shaking up their market. If you're proactive, tech-savvy and want to grow, - this could be the role for you. You'll be the go-to person for managing the Zendesk support desk, owning tickets from start to finish. But this isn't just about fixing issues - it's about spotting opportunities to improve, tweaking processes and configuring systems to stop problems before they even happen. Day-to-Day Managing support tickets to ensure timely responses and resolutions. Being the first point of contact for clients raising support requests. Resolve system configuration issues and escalate complex issues where necessary. Collaborate with other teams to feedback common issues that impact platform performance. About You Previous experience in a technical support or helpdesk role Familiarity with ticketing tools (Zendesk desirable) Strong communicator with technical and non-technical users. Understanding of technical configuration If this role is of interest then please get in touch with a CV or any questions you may have. Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa Support Desk Technician / 1st Line / Zendesk / SaaS / Birmingham / Remote or Hybrid / Permanent / up to £30,000pa
Talk Staff Group Limited
Loughborough, Leicestershire
A leading infrastructure and communications solutions provider is looking for a skilled IT Technician to support and maintain internal IT systems, hardware, and software. This is a fantastic opportunity for an experienced first-line support professional ready to take ownership of key technical duties in a fast-paced environment. To be considered for the role, you ll require the following essentials: IT qualification (e.g. Degree, HND, CompTIA) Minimum 1 year in a support role (helpdesk, technician, 1st line support) Strong experience with Windows 10/11, Microsoft 365, Intune, Active Directory Knowledge of software distribution, HP hardware, backup systems Familiarity with Hyper-V, VPNs, Linux, AAD/Entra ID, Cisco networking UK driving licence and willingness to travel nationwide if required Within this position, you ll also be: Provide 1st line IT support for users, printers, mobile devices, and IP phones Apply security patches, antivirus updates, and carry out malware remediation Monitor and resolve backup system alerts and maintain asset registers Assist with licence renewals, warranties, and routine IT maintenance Liaise with external vendors and suppliers to resolve technical issues Maintain documentation across all systems and IT processes Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Sep 01, 2025
Full time
A leading infrastructure and communications solutions provider is looking for a skilled IT Technician to support and maintain internal IT systems, hardware, and software. This is a fantastic opportunity for an experienced first-line support professional ready to take ownership of key technical duties in a fast-paced environment. To be considered for the role, you ll require the following essentials: IT qualification (e.g. Degree, HND, CompTIA) Minimum 1 year in a support role (helpdesk, technician, 1st line support) Strong experience with Windows 10/11, Microsoft 365, Intune, Active Directory Knowledge of software distribution, HP hardware, backup systems Familiarity with Hyper-V, VPNs, Linux, AAD/Entra ID, Cisco networking UK driving licence and willingness to travel nationwide if required Within this position, you ll also be: Provide 1st line IT support for users, printers, mobile devices, and IP phones Apply security patches, antivirus updates, and carry out malware remediation Monitor and resolve backup system alerts and maintain asset registers Assist with licence renewals, warranties, and routine IT maintenance Liaise with external vendors and suppliers to resolve technical issues Maintain documentation across all systems and IT processes Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Our client, an established IT Managed Services company in Cardiff work with business clients throughout South Wales, are seeking an IT Field Technician to join them on a permanent basis. You'll be spending 2-3 days per week at customer sites providing technical IT support, and for the rest of the time you'll be at Head Office supporting with the Technical Helpdesk. Our client have an open, honest and friendly culture, and are growing year on year so there is lots of opportunity to develop. What you'll be doing: Provide on-site IT support to customers throughout South Wales Installing computers hardware, photocopying equipment, and peripheral tech Troubleshoot any IT errors, carrying out physical repairs and networking troubleshooting and fixes Support with broadband installation and troubleshooting Fixing AV and POS equipment (e.g., laptops, printers, networking equipment, displays, till & card machines) Liaise with off-site technical teams to report issues or escalate support What we're looking for: Proven experience in a 1st Line, 2nd Line or Field Technician role Strong knowledge of hardware, networking, and photocopying equipment Ability to work independently under pressure at customer site Excellent communication and problem-solving skills Hands-on, technical and happy to support other departments Friendly, supportive and collaborative Salary & Benefits: Salary will be between 28-32k depending on experience Company car 25 days holiday per year plus bank holidays Company pension On-going development opportunities Lots of team social events
Sep 01, 2025
Full time
Our client, an established IT Managed Services company in Cardiff work with business clients throughout South Wales, are seeking an IT Field Technician to join them on a permanent basis. You'll be spending 2-3 days per week at customer sites providing technical IT support, and for the rest of the time you'll be at Head Office supporting with the Technical Helpdesk. Our client have an open, honest and friendly culture, and are growing year on year so there is lots of opportunity to develop. What you'll be doing: Provide on-site IT support to customers throughout South Wales Installing computers hardware, photocopying equipment, and peripheral tech Troubleshoot any IT errors, carrying out physical repairs and networking troubleshooting and fixes Support with broadband installation and troubleshooting Fixing AV and POS equipment (e.g., laptops, printers, networking equipment, displays, till & card machines) Liaise with off-site technical teams to report issues or escalate support What we're looking for: Proven experience in a 1st Line, 2nd Line or Field Technician role Strong knowledge of hardware, networking, and photocopying equipment Ability to work independently under pressure at customer site Excellent communication and problem-solving skills Hands-on, technical and happy to support other departments Friendly, supportive and collaborative Salary & Benefits: Salary will be between 28-32k depending on experience Company car 25 days holiday per year plus bank holidays Company pension On-going development opportunities Lots of team social events
2nd Line IT Support Technician Canterbury Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Canterbury, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
Sep 01, 2025
Full time
2nd Line IT Support Technician Canterbury Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Canterbury, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
2nd Line IT Support Technician Rochester Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
Sep 01, 2025
Full time
2nd Line IT Support Technician Rochester Salary: £28,000 - £32,000 (depending on experience) Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further? If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) About the role As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. The position is ideal for someone with a background in MSP environments , who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Key responsibilities Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team. What we are looking for To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience: Previous experience working in a Managed Service Provider (MSP), ideally 2+ years Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Strong troubleshooting skills with the ability to remain calm under pressure Excellent communication skills with the ability to build relationships with clients Desirable extras: Microsoft certifications (e.g. MCSA, Azure Fundamentals) Educated to A-Level or above Full UK driving licence (essential) Ability to pass an enhanced DBS check The details Salary: £28,000 - £32,000 (depending on experience) Hours: Monday to Friday, 8:00am - 4:30pm Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime Why apply? This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. Apply now If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
Job Title: 3rd Line Support Technician Location: Manchester Salary: 37,000 - 44,000 per annum Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great About the role You will provide 3rd Line technical support in a service desk environment for multiple clients, being an escalation point for other service desk engineers. You will take the lead in resolving complex technical issues, analysing client challenges to identify recurring trends, and researching innovative IT technologies to drive continuous improvement and enhance service delivery. You will build strong customer relationships through customer knowledge, ensure technical documentation is thorough to make ongoing support as efficient as possible Responsibilities Logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Diagnose and resolve technical issues Respond to escalations from 1st Line and 2nd Line Support Technicians by offering support and technical advice to resolve client queries Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours support to our clients on a rota basis (2nd and 3rd line only) Network troubleshooting, diagnosing connectivity issues, configuring routers and switches, monitoring network performance, and resolving IP conflicts A solid understanding of Information Security Management Systems (ISMS) and a commitment to maintaining compliance with relevant data protection policies and regulations About you Experience IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Microsoft 365 and related technologies Exchange Online Azure Active Directory Conditional Access/MFA Mobile Device Management Azure Information Protection/DLP Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching, InTune & Conditional Access Technologies CCNA certification is desirable Knowledge of Networking (S2S/P2S VPN, VLAN, LACP), Firewalls (NAT/PAT/ACLs), SSL Certificates, Voice support and email security is desirable Current and valid UK driving license is desirable Experience of MSP and or Hospitality is advantageous but not essential Personal Excited about tech and thrives on developing an understanding of new technologies Possesses good written and verbal communication skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit Some flexibility to work from home A fun and productive place to work Workplace Pension Comprehensive inhouse and external training offered Great team of people to work alongside Competitive salary that reflects your skills and experience In line with our recruitment policy and client expectations, some roles will be subject to a basic DBS disclosure Please click on the APPLY button to send your CV for this role Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 3rd Line Support Engineer, IT Technician, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician may also be considered for this role
Sep 01, 2025
Full time
Job Title: 3rd Line Support Technician Location: Manchester Salary: 37,000 - 44,000 per annum Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great About the role You will provide 3rd Line technical support in a service desk environment for multiple clients, being an escalation point for other service desk engineers. You will take the lead in resolving complex technical issues, analysing client challenges to identify recurring trends, and researching innovative IT technologies to drive continuous improvement and enhance service delivery. You will build strong customer relationships through customer knowledge, ensure technical documentation is thorough to make ongoing support as efficient as possible Responsibilities Logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations Diagnose and resolve technical issues Respond to escalations from 1st Line and 2nd Line Support Technicians by offering support and technical advice to resolve client queries Install, maintain, and troubleshoot client hardware and software in accordance with company standards, including reconfiguring and performing system upgrades when necessary Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation Maintain company's Information Security policies and procedures Propose improvements to client systems and services to continuously enhance their systems and operations Keep up to date with new technologies adopted by Netteam and our client base Improve your technical knowledge through company training and self-study Provide out-of-hours support to our clients on a rota basis (2nd and 3rd line only) Network troubleshooting, diagnosing connectivity issues, configuring routers and switches, monitoring network performance, and resolving IP conflicts A solid understanding of Information Security Management Systems (ISMS) and a commitment to maintaining compliance with relevant data protection policies and regulations About you Experience IT related degree or relevant qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of Microsoft Windows Server/Desktop environments Detailed experience with Microsoft 365 and related technologies Exchange Online Azure Active Directory Conditional Access/MFA Mobile Device Management Azure Information Protection/DLP Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching, InTune & Conditional Access Technologies CCNA certification is desirable Knowledge of Networking (S2S/P2S VPN, VLAN, LACP), Firewalls (NAT/PAT/ACLs), SSL Certificates, Voice support and email security is desirable Current and valid UK driving license is desirable Experience of MSP and or Hospitality is advantageous but not essential Personal Excited about tech and thrives on developing an understanding of new technologies Possesses good written and verbal communication skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team Disciplined, with the ability to prioritise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit Some flexibility to work from home A fun and productive place to work Workplace Pension Comprehensive inhouse and external training offered Great team of people to work alongside Competitive salary that reflects your skills and experience In line with our recruitment policy and client expectations, some roles will be subject to a basic DBS disclosure Please click on the APPLY button to send your CV for this role Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 3rd Line Support Engineer, IT Technician, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician may also be considered for this role
IT Helpdesk Technician We are working with an established very employee focused client, who are looking to invest in the future of their IT team. It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months. So, we are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What's in it for you: 1st Line - 27-30k DOE / 2nd Line - upto 40k DOE Performance related pay and bonus + Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount What you need: Experience in IT - through work, study of personal projects 1-2 years' experience in an IT support role or relevant educational background A proactive, organised approach to problem-solving Full UK driving licence and own transport due to office location(s) If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. NB: Consideration can only be given to candidates living within a 30 minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Sep 01, 2025
Full time
IT Helpdesk Technician We are working with an established very employee focused client, who are looking to invest in the future of their IT team. It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months. So, we are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What's in it for you: 1st Line - 27-30k DOE / 2nd Line - upto 40k DOE Performance related pay and bonus + Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount What you need: Experience in IT - through work, study of personal projects 1-2 years' experience in an IT support role or relevant educational background A proactive, organised approach to problem-solving Full UK driving licence and own transport due to office location(s) If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. NB: Consideration can only be given to candidates living within a 30 minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
