Workplace Services Manager (IT) £75,000 - £85,000 + car allowance + bonus + extensive benefits Full Time/Permanent Remote with monthly travel Birmingham head office and occasional travel to other European offices The Role: I am looking for a driven and experienced Workplace Service Manager to join a large global brand head quartered in the West Midlands. This role can be primarily remote based however would involve monthly travel to the Birmingham head office and occasional travel to other offices throughout Europe. The Workplace Services Manager will join a talented European IT team and will be responsible for overseeing the technical operations and management of workplace services, primarily focusing on end-user devices such as laptops, desktops, virtual desktops, printers, mobile phones, and associated technologies. You will have a leading role in expanding the deployment of standard desktops and applications across Europe, increasing control, security, and compliance for end-user devices, and improving the workplace experience for users. Responsibilities: Coordinate delivery of workplace technology services, including packaging, deployment, and patching of laptops, desktops, and mobile devices. Take full accountability for the performance and quality of workplace services, ensuring they are delivered to meet organisational standards and user expectations. Proactively identify opportunities for service improvement and innovation, drive initiatives to enhance efficiency, and ensure device-related services are aligned with business goals and user needs. Define governance and follow-up on life cycle management for hardware, OS images and applications, including patch management. Ensure the optimal user experience with workplace technologies, focusing on usability, performance, and reliability. Standardise desktop builds to reduce the number of different images in use, simplifying management and support. Maintain the workplace service catalogue and monitor usage. Increase the level of control, security, and compliance for end-user devices, adhering to industry standards and regulations. Improve the digital workplace experience for users, ensuring their needs are met and issues are promptly addressed. Skills and Experience: Previous experience in a similar Modern Workplace or Digital Workplace Manager role. Experience of leading and growing team of varying levels of seniority. Deep knowledge of Workplace/End User Device concepts, tools, infrastructure and capabilities. Skills in device management and endpoint solutions for laptops and mobile phones. Strong vendor management skills, with experience managing third-party relationships. Excellent knowledge of the Microsoft Suite of technologies, including MS operating systems, System Center Configuration Manager (SCCM), Co-management, Intune, Windows Autopilot, Azure Virtual Desktop. Excellent knowledge of software packaging, Citrix and cloud printing. Please apply via this advert or contact (see below) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 04, 2025
Full time
Workplace Services Manager (IT) £75,000 - £85,000 + car allowance + bonus + extensive benefits Full Time/Permanent Remote with monthly travel Birmingham head office and occasional travel to other European offices The Role: I am looking for a driven and experienced Workplace Service Manager to join a large global brand head quartered in the West Midlands. This role can be primarily remote based however would involve monthly travel to the Birmingham head office and occasional travel to other offices throughout Europe. The Workplace Services Manager will join a talented European IT team and will be responsible for overseeing the technical operations and management of workplace services, primarily focusing on end-user devices such as laptops, desktops, virtual desktops, printers, mobile phones, and associated technologies. You will have a leading role in expanding the deployment of standard desktops and applications across Europe, increasing control, security, and compliance for end-user devices, and improving the workplace experience for users. Responsibilities: Coordinate delivery of workplace technology services, including packaging, deployment, and patching of laptops, desktops, and mobile devices. Take full accountability for the performance and quality of workplace services, ensuring they are delivered to meet organisational standards and user expectations. Proactively identify opportunities for service improvement and innovation, drive initiatives to enhance efficiency, and ensure device-related services are aligned with business goals and user needs. Define governance and follow-up on life cycle management for hardware, OS images and applications, including patch management. Ensure the optimal user experience with workplace technologies, focusing on usability, performance, and reliability. Standardise desktop builds to reduce the number of different images in use, simplifying management and support. Maintain the workplace service catalogue and monitor usage. Increase the level of control, security, and compliance for end-user devices, adhering to industry standards and regulations. Improve the digital workplace experience for users, ensuring their needs are met and issues are promptly addressed. Skills and Experience: Previous experience in a similar Modern Workplace or Digital Workplace Manager role. Experience of leading and growing team of varying levels of seniority. Deep knowledge of Workplace/End User Device concepts, tools, infrastructure and capabilities. Skills in device management and endpoint solutions for laptops and mobile phones. Strong vendor management skills, with experience managing third-party relationships. Excellent knowledge of the Microsoft Suite of technologies, including MS operating systems, System Center Configuration Manager (SCCM), Co-management, Intune, Windows Autopilot, Azure Virtual Desktop. Excellent knowledge of software packaging, Citrix and cloud printing. Please apply via this advert or contact (see below) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Category Manager Manchester £49,000 The Situation Ford and Stanley are currently collaborating with a global company specialising in railway systems. The focus of the company is supplying and maintaining trains, providing technical support, commissioning and testing and operating a manufacturing facility. The Category Manager will take ownership of key categories, drive strategic alignment with international teams, and directly impact business performance and reliability. A vital role that offers the chance to implement creative solutions, and the opportunity to influence processes in a business that values innovation and proactive problem-solving. The Category Manager will be fully responsible for a defined range of categories in the UK market, aligning procurement strategies with the central team in Spain, managing supplier relationships, and supporting local projects. The Opportunity Manage assigned categories (e.g., structure, rubber components, rubber-metal, gearbox, electrical repairs, dumpers, couplers, communication and information equipment). Align category strategies with the central procurement team in Spain. Lead supplier relationship management, including quarterly business reviews, service level agreements, and performance monitoring. Participate in supplier audits and ensure compliance. Collaborate closely with demand planning and project teams to ensure timely delivery of parts and services. Maintain up-to-date reporting on category spend and supplier KPIs. Responsibilities: Compress supplier lead times and ensure reliable, timely delivery of parts. Achieve alignment of UK category strategies with the central procurement team in Spain. Ensure accurate and up-to-date reporting on category spend and supplier KPIs. Essential Criteria CIPS certification (Level 5 preferred) or equivalent. Strong negotiation, contract management, and supplier relationship management experience. Excellent analytical, organisational, and communication skills. Ability to influence senior stakeholders and work cross-functionally. Experience in an engineering-related industry is highly desirable. Salary: £49,000 plus wider company benefits About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership, and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing, and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services permanent and temporary. Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East, and Europe. Ford & Stanley Genius Performance - Performance is always accelerated when good people are coached, inspired, trained and focused in the right way. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.
Sep 04, 2025
Full time
Category Manager Manchester £49,000 The Situation Ford and Stanley are currently collaborating with a global company specialising in railway systems. The focus of the company is supplying and maintaining trains, providing technical support, commissioning and testing and operating a manufacturing facility. The Category Manager will take ownership of key categories, drive strategic alignment with international teams, and directly impact business performance and reliability. A vital role that offers the chance to implement creative solutions, and the opportunity to influence processes in a business that values innovation and proactive problem-solving. The Category Manager will be fully responsible for a defined range of categories in the UK market, aligning procurement strategies with the central team in Spain, managing supplier relationships, and supporting local projects. The Opportunity Manage assigned categories (e.g., structure, rubber components, rubber-metal, gearbox, electrical repairs, dumpers, couplers, communication and information equipment). Align category strategies with the central procurement team in Spain. Lead supplier relationship management, including quarterly business reviews, service level agreements, and performance monitoring. Participate in supplier audits and ensure compliance. Collaborate closely with demand planning and project teams to ensure timely delivery of parts and services. Maintain up-to-date reporting on category spend and supplier KPIs. Responsibilities: Compress supplier lead times and ensure reliable, timely delivery of parts. Achieve alignment of UK category strategies with the central procurement team in Spain. Ensure accurate and up-to-date reporting on category spend and supplier KPIs. Essential Criteria CIPS certification (Level 5 preferred) or equivalent. Strong negotiation, contract management, and supplier relationship management experience. Excellent analytical, organisational, and communication skills. Ability to influence senior stakeholders and work cross-functionally. Experience in an engineering-related industry is highly desirable. Salary: £49,000 plus wider company benefits About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership, and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing, and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise - Business specialising in blue collar trade & technical services permanent and temporary. Ford & Stanley Recruitment - Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East, and Europe. Ford & Stanley Genius Performance - Performance is always accelerated when good people are coached, inspired, trained and focused in the right way. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.
THIS IS A REMOTELY BASED ROLE. OUR CLIENT IS IDEALLY LOOKING FOR SOMEONE BASED IN THE MIDLANDS MOVING SOUTH HOWEVER APPLICANTS FURTHER AFIELD WILL BE CONSIDERED. MINIMUM 3 YEARS EXPERIENCE WORKING WITHIN APPRENTICESHIPS OR TRAINING PROVIDER SALES IS ESSENTIAL. Help shape futures Are you a driven business development professional passionate about creating opportunity and making a difference? Our client is on a mission to equip learners with the skills employers actually need and they re growing fast. They re a forward-thinking specialist training provider delivering high-quality, employer-led Apprenticeships across the UK. Whether it s in digital, business services or sales they focus on what works for learners and for employers. You ll be joining them at a pivotal stage of growth with the opportunity to genuinely shape their next phase. Join a supportive, quality-driven team that believes in long-term impact, not short-term wins. They are expanding their Employer Engagement Team and are looking for a Senior Executive to lead on developing meaningful, lasting partnerships with employers that result in real apprenticeship and training opportunities. What You ll Be Doing • Secure new employer partnerships and drive high-quality apprenticeships and training • Build lasting relationships with key employer contacts across a range of sectors • Promote their range of funded training solutions confidently and consultatively • Support employers to understand how apprenticeships can solve real workforce challenges • Accurately track activity and progress through their CRM and reporting tools • Collaborate with curriculum and delivery teams to ensure exceptional learner and employer experience Who Are They Looking For • 3+ years experience in apprenticeship or training provider sales, employer engagement, or business development • Confident, credible communicator able to engage at senior level • You will need to demonstrate your sales history and give examples of success • Understands the apprenticeship levy, funding landscape, and FE sector • Brings energy, organisation, and a consultative approach to every conversation • Wants to be part of a team that values trust, transparency, and results
Sep 04, 2025
Full time
THIS IS A REMOTELY BASED ROLE. OUR CLIENT IS IDEALLY LOOKING FOR SOMEONE BASED IN THE MIDLANDS MOVING SOUTH HOWEVER APPLICANTS FURTHER AFIELD WILL BE CONSIDERED. MINIMUM 3 YEARS EXPERIENCE WORKING WITHIN APPRENTICESHIPS OR TRAINING PROVIDER SALES IS ESSENTIAL. Help shape futures Are you a driven business development professional passionate about creating opportunity and making a difference? Our client is on a mission to equip learners with the skills employers actually need and they re growing fast. They re a forward-thinking specialist training provider delivering high-quality, employer-led Apprenticeships across the UK. Whether it s in digital, business services or sales they focus on what works for learners and for employers. You ll be joining them at a pivotal stage of growth with the opportunity to genuinely shape their next phase. Join a supportive, quality-driven team that believes in long-term impact, not short-term wins. They are expanding their Employer Engagement Team and are looking for a Senior Executive to lead on developing meaningful, lasting partnerships with employers that result in real apprenticeship and training opportunities. What You ll Be Doing • Secure new employer partnerships and drive high-quality apprenticeships and training • Build lasting relationships with key employer contacts across a range of sectors • Promote their range of funded training solutions confidently and consultatively • Support employers to understand how apprenticeships can solve real workforce challenges • Accurately track activity and progress through their CRM and reporting tools • Collaborate with curriculum and delivery teams to ensure exceptional learner and employer experience Who Are They Looking For • 3+ years experience in apprenticeship or training provider sales, employer engagement, or business development • Confident, credible communicator able to engage at senior level • You will need to demonstrate your sales history and give examples of success • Understands the apprenticeship levy, funding landscape, and FE sector • Brings energy, organisation, and a consultative approach to every conversation • Wants to be part of a team that values trust, transparency, and results
My client within the financial services sector is seeking a Senior AEM Full Stack Developer to join their team for a project. The role will be working on migrating existing microsites into AEM, delivering scalable cloud native digital experiences. Role Requirements: Extensive experience in Adobe Experience Manager development. Strong Java, Sling, OSGI and slightly skills Strong front-end skills: Javascript, React, Angular and HTML5 Experience with CI/CD pipelines, Git, Jenkins and Cloud Manager Ability to translate Figma designs into responsive AEM components. 6 month Contract Location: London/Hybrid 3 days a week onsite. Day rate 540 p/d Outside IR35 If interested please reply back with your most up to date cv and best number to reach you on. Thanks Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Sep 04, 2025
Contractor
My client within the financial services sector is seeking a Senior AEM Full Stack Developer to join their team for a project. The role will be working on migrating existing microsites into AEM, delivering scalable cloud native digital experiences. Role Requirements: Extensive experience in Adobe Experience Manager development. Strong Java, Sling, OSGI and slightly skills Strong front-end skills: Javascript, React, Angular and HTML5 Experience with CI/CD pipelines, Git, Jenkins and Cloud Manager Ability to translate Figma designs into responsive AEM components. 6 month Contract Location: London/Hybrid 3 days a week onsite. Day rate 540 p/d Outside IR35 If interested please reply back with your most up to date cv and best number to reach you on. Thanks Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
About us Salary - Competitive Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose As a Senior Process Safety Engineer, you will support us in driving our 'get home safe and well' strategy which is the heart of our business. Safety is absolutely paramount in everything we do and so we are looking for a Senior Process Safety Engineer to drive our strategy across our North West sites making industry best practice into reality. The key purpose of this role will be the implementation and ongoing embedment of the Process Safety Management Framework to support the reduction of incidents, you will be required to assure the implementation of this framework and drive compliance. This is an exciting and varied role which will see you investigating incidents, engaging and collaborating with operational areas to understand key risks and support with management and mitigation, provide Process Safety subject matter expertise. You will have full autonomy to create structured plans to drive compliance and performance improvements across the organisation. Because of the nature of our business you will need to have an appreciation of water industry regulatory standards and awareness of of health and safety risks on water treatment plants such as chemical treatment and mechanical engineering. As this role will require site visits across the North West a driving licence is essential. This role may not be available for sponsorship We're really excited about this opportunity and may have to close the advert early if we receive a lot of interest so if you're keen, we'd love to hear from you sooner rather than later. Accountabilities & Responsibilities Build and maintain relationships with the Business leaders, Managers and other employees that you support to ensure embedment of the Process Safety Management Framework across the operational area you support. Provide Process Safety technical guidance, advice and support to those working on our behalf, with a particular focus on Operation teams, Asset Management, Maintenance and Engineering technical functions. Risk management across United Utilities High Hazard facilities, through facilitating process hazard identification and review, consequence modelling and subsequent risk assessments. Lead on accident and incident investigations with the support of the relevant managers and ensure root cause is identified and corrective and preventive measures tracked and communicated. Pro-actively review and identify trends in Process Safety Performance through data trending and incident root causes, making proposal and advising senior leadership on a company response to these trends. Management of external regulatory interactions including the proactive preparation for COMAH competent authority inspections and subsequent support to the organisation on delivery of actions and commitments. Technical Skills & Experience Experience working in High Hazard environments associated with explosive atmospheres and toxic gasses. Knowledge of process safety principles, theory, and experience in application and implementation. Experience in the management of Methane, Hydrogen, and Toxic gases would be preferable. Knowledge of H&S management systems and environmental regulatory requirements. Experience working with external regulators Possess and be able to generate confidence internally and externally as a SME on regulatory and technical issues pertaining to process safety Strong leadership and people management skills with the ability to influence and persuade strategic decisions at a senior level (including executive directors) Experience of working within a unionised environment and having forged strong partnerships. Qualifications Degree level educated (Engineering discipline preferred). Working towards or having recently obtained a post-graduate qualification (e.g. chartered status). Other We rely on every emplo
Sep 04, 2025
Full time
About us Salary - Competitive Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose As a Senior Process Safety Engineer, you will support us in driving our 'get home safe and well' strategy which is the heart of our business. Safety is absolutely paramount in everything we do and so we are looking for a Senior Process Safety Engineer to drive our strategy across our North West sites making industry best practice into reality. The key purpose of this role will be the implementation and ongoing embedment of the Process Safety Management Framework to support the reduction of incidents, you will be required to assure the implementation of this framework and drive compliance. This is an exciting and varied role which will see you investigating incidents, engaging and collaborating with operational areas to understand key risks and support with management and mitigation, provide Process Safety subject matter expertise. You will have full autonomy to create structured plans to drive compliance and performance improvements across the organisation. Because of the nature of our business you will need to have an appreciation of water industry regulatory standards and awareness of of health and safety risks on water treatment plants such as chemical treatment and mechanical engineering. As this role will require site visits across the North West a driving licence is essential. This role may not be available for sponsorship We're really excited about this opportunity and may have to close the advert early if we receive a lot of interest so if you're keen, we'd love to hear from you sooner rather than later. Accountabilities & Responsibilities Build and maintain relationships with the Business leaders, Managers and other employees that you support to ensure embedment of the Process Safety Management Framework across the operational area you support. Provide Process Safety technical guidance, advice and support to those working on our behalf, with a particular focus on Operation teams, Asset Management, Maintenance and Engineering technical functions. Risk management across United Utilities High Hazard facilities, through facilitating process hazard identification and review, consequence modelling and subsequent risk assessments. Lead on accident and incident investigations with the support of the relevant managers and ensure root cause is identified and corrective and preventive measures tracked and communicated. Pro-actively review and identify trends in Process Safety Performance through data trending and incident root causes, making proposal and advising senior leadership on a company response to these trends. Management of external regulatory interactions including the proactive preparation for COMAH competent authority inspections and subsequent support to the organisation on delivery of actions and commitments. Technical Skills & Experience Experience working in High Hazard environments associated with explosive atmospheres and toxic gasses. Knowledge of process safety principles, theory, and experience in application and implementation. Experience in the management of Methane, Hydrogen, and Toxic gases would be preferable. Knowledge of H&S management systems and environmental regulatory requirements. Experience working with external regulators Possess and be able to generate confidence internally and externally as a SME on regulatory and technical issues pertaining to process safety Strong leadership and people management skills with the ability to influence and persuade strategic decisions at a senior level (including executive directors) Experience of working within a unionised environment and having forged strong partnerships. Qualifications Degree level educated (Engineering discipline preferred). Working towards or having recently obtained a post-graduate qualification (e.g. chartered status). Other We rely on every emplo
About the role We re seeking an experienced Marketing Manager to drive the promotion and growth of our Homes and services. In this strategic, hands-on role, you will lead marketing campaigns, manage the customer journey from awareness to enquiry, and ensure every touchpoint delivers a high-quality experience. You ll also use your creativity to produce marketing materials and manage community engagement initiatives, such as open days, to showcase our services and strengthen local relationships. Using insight and analysis, you ll provide recommendations to support the growth of our care services and help keep our Homes thriving. We re looking for someone who shares our values, collaborates well across teams, and can work independently to deliver agreed outcomes. We operate a hybrid working model while much of the role can be home-based, regular visits to our Homes and our Twickenham office are expected to deepen understanding of our work and foster strong internal relationships. You will be joining a values-led organisation working within our dedicated Fundraising & Marketing department. We value our team and provide excellent training and benefits. Purpose of the role To lead and shape the marketing strategy for our services delivered to veterans and their families through our Homes and out into the local community ensuring strong positioning, visibility, and engagement. To take ownership of the marketing required to deliver successful customer journeys across all service areas, driving growth in enquiries, conversions, and service uptake. To provide strategic insights through effective reporting and analysis, influencing decision-making at senior level. Key responsibilities Marketing & Communications Develop, lead, and implement integrated marketing strategies that promote the full range of services provided by our Homes (including but not limited to: Lunch Club, Day Care, Short Breaks, and full-time care), ensuring these remain responsive to changing needs and market trends. Lead the development and delivery of marketing strategies for wider services delivered into the local community positioning these as trusted and accessible options for families and carers. Use data and insights via Found and other reporting tools to provide regular analysis on enquiries and service performance, producing recommendations that shape future planning. Ensure a consistently excellent customer journey, from initial enquiry through to service uptake, identifying opportunities to enhance engagement and improve experience Oversee the creation and delivery of engaging content across digital channels, website, and print, ensuring services are presented clearly and compellingly. Use your creative flair to design and produce a wide range of marketing assets from brochures to promotional items, to showcase individual Homes and services and strengthen the Royal Star & Garter brand across the group. Manage community engagement through service-focused events, such as open days, ensuring they are well-promoted, attended, and deliver a positive experience for visitors. Act as a key liaison with senior colleagues across Homes, services, fundraising, and partnerships, ensuring marketing activity supports organisational priorities and service growth. Process Manage and monitor the marketing budget for our care services, ensuring resources are allocated effectively and deliver strong return on investment. Provide leadership in maintaining efficient systems and processes across the Marketing & Communications team, including project tracking, storage, and reporting. Champion best practice in customer journey mapping, identifying opportunities to enhance engagement and retention. Contribute to organisational strategy by providing senior-level insight on service marketing, audience trends, and sector developments. Other To adhere to data protection legislation and to be fully conversant with relevant legislation and the guidelines. To understand and ensure we are compliant with Competition & Markets Authority guidance on care home To undertake other such duties as may be required and which are consistent with the nature of this role. Person specification Knowledge and experience Proven experience in devising and delivering successful marketing plans with a strong focus on customer experience and engagement. Demonstrated ability to work in a fast-paced marketing environment, effectively planning, prioritising, and managing a varied workload to deliver projects on time and to a high standard. Strong knowledge and practical understanding of digital marketing, including social media, email marketing and analytics. Good understanding of relevant marketing and charitable legislation and guidelines. Experience of enquiry management and reporting systems (e.g., Found ) is desirable. Skills and abilities Outstanding communication skills, with the ability to engage, influence, and inspire diverse audiences at all levels. Proven copywriting and editing expertise, delivering clear, compelling, and accurate content across multiple channels. Excellent relationship-building and stakeholder management skills, with the ability to collaborate effectively across teams and develop strong internal and external networks. Strong creative skills, with proficiency in Adobe Creative Suite (or other design software) to support the development of high-quality marketing materials. Advanced IT literacy, including confident use of MS 365 and Teams to manage workflows and collaboration. Highly analytical, with the ability to interpret complex data, generate actionable insights, and apply them to enhance marketing performance. Experience of WordPress or other CMS platforms (desirable), with the ability to maintain and optimise digital content. A proactive and creative leader with energy and enthusiasm, demonstrating a strong commitment to the mission and values of Royal Star & Garter Other The ability to travel and work remotely, including the location of our Homes in High Wycombe, Solihull, Surbiton, and Worthing. Travel to the Central Services office in Twickenham will also be required. Be willing to work flexibly including some evenings and weekends. Personal characteristics Genuine enthusiasm and passion for our mission, with a strong commitment to living our organisational values. A proactive self-starter with energy and drive, who inspires and motivates others through a positive and collaborative approach. Sets and maintains high performance standards for both self and team, with a focus on excellence in delivery. Approaches work with a positive, solutions-focused mindset and resilience in the face of challenges. Reliable and professional, with the ability to remain flexible, calm, and composed under pressure. We reserve the right to update and amend this job description to ensure it accurately reflects the role. This will be agreed in consultation with the job holder.
Sep 04, 2025
Full time
About the role We re seeking an experienced Marketing Manager to drive the promotion and growth of our Homes and services. In this strategic, hands-on role, you will lead marketing campaigns, manage the customer journey from awareness to enquiry, and ensure every touchpoint delivers a high-quality experience. You ll also use your creativity to produce marketing materials and manage community engagement initiatives, such as open days, to showcase our services and strengthen local relationships. Using insight and analysis, you ll provide recommendations to support the growth of our care services and help keep our Homes thriving. We re looking for someone who shares our values, collaborates well across teams, and can work independently to deliver agreed outcomes. We operate a hybrid working model while much of the role can be home-based, regular visits to our Homes and our Twickenham office are expected to deepen understanding of our work and foster strong internal relationships. You will be joining a values-led organisation working within our dedicated Fundraising & Marketing department. We value our team and provide excellent training and benefits. Purpose of the role To lead and shape the marketing strategy for our services delivered to veterans and their families through our Homes and out into the local community ensuring strong positioning, visibility, and engagement. To take ownership of the marketing required to deliver successful customer journeys across all service areas, driving growth in enquiries, conversions, and service uptake. To provide strategic insights through effective reporting and analysis, influencing decision-making at senior level. Key responsibilities Marketing & Communications Develop, lead, and implement integrated marketing strategies that promote the full range of services provided by our Homes (including but not limited to: Lunch Club, Day Care, Short Breaks, and full-time care), ensuring these remain responsive to changing needs and market trends. Lead the development and delivery of marketing strategies for wider services delivered into the local community positioning these as trusted and accessible options for families and carers. Use data and insights via Found and other reporting tools to provide regular analysis on enquiries and service performance, producing recommendations that shape future planning. Ensure a consistently excellent customer journey, from initial enquiry through to service uptake, identifying opportunities to enhance engagement and improve experience Oversee the creation and delivery of engaging content across digital channels, website, and print, ensuring services are presented clearly and compellingly. Use your creative flair to design and produce a wide range of marketing assets from brochures to promotional items, to showcase individual Homes and services and strengthen the Royal Star & Garter brand across the group. Manage community engagement through service-focused events, such as open days, ensuring they are well-promoted, attended, and deliver a positive experience for visitors. Act as a key liaison with senior colleagues across Homes, services, fundraising, and partnerships, ensuring marketing activity supports organisational priorities and service growth. Process Manage and monitor the marketing budget for our care services, ensuring resources are allocated effectively and deliver strong return on investment. Provide leadership in maintaining efficient systems and processes across the Marketing & Communications team, including project tracking, storage, and reporting. Champion best practice in customer journey mapping, identifying opportunities to enhance engagement and retention. Contribute to organisational strategy by providing senior-level insight on service marketing, audience trends, and sector developments. Other To adhere to data protection legislation and to be fully conversant with relevant legislation and the guidelines. To understand and ensure we are compliant with Competition & Markets Authority guidance on care home To undertake other such duties as may be required and which are consistent with the nature of this role. Person specification Knowledge and experience Proven experience in devising and delivering successful marketing plans with a strong focus on customer experience and engagement. Demonstrated ability to work in a fast-paced marketing environment, effectively planning, prioritising, and managing a varied workload to deliver projects on time and to a high standard. Strong knowledge and practical understanding of digital marketing, including social media, email marketing and analytics. Good understanding of relevant marketing and charitable legislation and guidelines. Experience of enquiry management and reporting systems (e.g., Found ) is desirable. Skills and abilities Outstanding communication skills, with the ability to engage, influence, and inspire diverse audiences at all levels. Proven copywriting and editing expertise, delivering clear, compelling, and accurate content across multiple channels. Excellent relationship-building and stakeholder management skills, with the ability to collaborate effectively across teams and develop strong internal and external networks. Strong creative skills, with proficiency in Adobe Creative Suite (or other design software) to support the development of high-quality marketing materials. Advanced IT literacy, including confident use of MS 365 and Teams to manage workflows and collaboration. Highly analytical, with the ability to interpret complex data, generate actionable insights, and apply them to enhance marketing performance. Experience of WordPress or other CMS platforms (desirable), with the ability to maintain and optimise digital content. A proactive and creative leader with energy and enthusiasm, demonstrating a strong commitment to the mission and values of Royal Star & Garter Other The ability to travel and work remotely, including the location of our Homes in High Wycombe, Solihull, Surbiton, and Worthing. Travel to the Central Services office in Twickenham will also be required. Be willing to work flexibly including some evenings and weekends. Personal characteristics Genuine enthusiasm and passion for our mission, with a strong commitment to living our organisational values. A proactive self-starter with energy and drive, who inspires and motivates others through a positive and collaborative approach. Sets and maintains high performance standards for both self and team, with a focus on excellence in delivery. Approaches work with a positive, solutions-focused mindset and resilience in the face of challenges. Reliable and professional, with the ability to remain flexible, calm, and composed under pressure. We reserve the right to update and amend this job description to ensure it accurately reflects the role. This will be agreed in consultation with the job holder.
The Role: As an Engineering Manager at United Utilities, you'll play a pivotal role in delivering complex, high-value change initiatives that shape the future of water and wastewater services across the region. What you'll be doing: Lead and manage a portfolio of engineering projects across your business area. Represent engineering at the management team level and act as the escalation point for technical issues. Develop and communicate project plans, ensuring delivery against key drivers (e.g. TCQi). Oversee project reviews, reporting, and governance processes. Produce and review technical documentation and contract materials. Manage budgets, business cases, and financial performance. Secure and coordinate multi-disciplinary resources across a matrix organisation. Engage and procure consultants and specialist services. Build strong relationships with internal and external stakeholders. Apply strategic thinking and risk management to drive delivery and innovation. Provide timely, insightful management information to support decision-making. Lead and develop high-performing teams, often across multiple locations. What we're looking for: We're looking for a strategic thinker and experienced engineering leader who thrives in complexity and collaboration. You'll bring: Significant post-graduate experience in engineering or project delivery. Chartered Engineering status Proven leadership of complex change initiatives in a senior role. Strong communication and stakeholder engagement skills. Experience building and developing high-performing, multi-disciplinary teams. Deep understanding of UU's operating environments and regulatory context. Expertise in schedule, risk, budget, and commercial/contract management. What we offer: We believe in rewarding your impact. Here's what you can expect: Generous annual leave - 26 days rising to 30 with service, plus 8 bank holidays. Outstanding pension - up to 14% employer contribution (21% combined). £5,000 car cash allowance . Performance-related bonus - up to 20%, plus recognition awards. Private healthcare - comprehensive cover through our funded scheme. Wellbeing perks - including gym discounts and digital fitness subscriptions. Flexible, hybrid working - because balance matters. Why United Utilities? United Utilities' (UU) mission is to deliver high-quality water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We are proud to be ranked in The Inclusive Top 50 UK Employers List. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
Sep 04, 2025
Full time
The Role: As an Engineering Manager at United Utilities, you'll play a pivotal role in delivering complex, high-value change initiatives that shape the future of water and wastewater services across the region. What you'll be doing: Lead and manage a portfolio of engineering projects across your business area. Represent engineering at the management team level and act as the escalation point for technical issues. Develop and communicate project plans, ensuring delivery against key drivers (e.g. TCQi). Oversee project reviews, reporting, and governance processes. Produce and review technical documentation and contract materials. Manage budgets, business cases, and financial performance. Secure and coordinate multi-disciplinary resources across a matrix organisation. Engage and procure consultants and specialist services. Build strong relationships with internal and external stakeholders. Apply strategic thinking and risk management to drive delivery and innovation. Provide timely, insightful management information to support decision-making. Lead and develop high-performing teams, often across multiple locations. What we're looking for: We're looking for a strategic thinker and experienced engineering leader who thrives in complexity and collaboration. You'll bring: Significant post-graduate experience in engineering or project delivery. Chartered Engineering status Proven leadership of complex change initiatives in a senior role. Strong communication and stakeholder engagement skills. Experience building and developing high-performing, multi-disciplinary teams. Deep understanding of UU's operating environments and regulatory context. Expertise in schedule, risk, budget, and commercial/contract management. What we offer: We believe in rewarding your impact. Here's what you can expect: Generous annual leave - 26 days rising to 30 with service, plus 8 bank holidays. Outstanding pension - up to 14% employer contribution (21% combined). £5,000 car cash allowance . Performance-related bonus - up to 20%, plus recognition awards. Private healthcare - comprehensive cover through our funded scheme. Wellbeing perks - including gym discounts and digital fitness subscriptions. Flexible, hybrid working - because balance matters. Why United Utilities? United Utilities' (UU) mission is to deliver high-quality water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We are proud to be ranked in The Inclusive Top 50 UK Employers List. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
Salary - £36,659 Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose To support the Street Works team in managing United Utilities performance in regards to street works activities, and working closely to the operation to drive improvements in the END to END performance, supporting the wider team in processing and investigating street works related offences and determining liabilities. To create and produce analysis reports for all Stakeholders. To update and manage the internal system to manage these elements. To provide a support function within the business for the raising and management of street works permits where required and be required to work closely with those business areas to ensure compliance in delivery. Accountabilities & Responsibilities Build and maintain strong working relationships with both internal and external stakeholders, promoting collaborative partnership working to enhance service delivery for customers and stakeholders. Provide technical support and guidance to the wider team and business in resolving street works offences and associated charges (e.g. S74, FPNs, defects, miscellaneous claims), ensuring compliance and best outcomes. Educate stakeholders on street works legislation, including area-specific permitting schemes and upcoming initiatives such as lane rental, while supporting continuous improvement of end-to-end processes. Manage and monitor street works operations, including permit raising, compliance through Street Manager and Aurora systems, KPI tracking, and financial risk mitigation through forecasting and trend analysis. Lead on process ownership and issue resolution, including authorising payments, recovering costs, assessing offence validity, and attending stakeholder meetings to address process issues and data concerns. Technical Skills & Experience Strong working knowledge of NRSWA, TMA, and SROH legislation governing street works, with the ability to apply this understanding in day-to-day decision-making. Excellent organisational and time management skills, with a methodical approach to documentation and a keen attention to detail. Proven ability to prioritise tasks effectively, work flexibly in a changing environment, and support continuous improvement initiatives. Strategic mindset with a focus on performance delivery, able to identify and promote efficiency improvements while working collaboratively with internal and external partners. Confident communicator, with excellent written and verbal skills, capable of delivering presentations to senior managers and external stakeholders. Strong analytical and numeracy skills, with experience using standard corporate systems and tools to support data-driven decision-making. Team-oriented and adaptable, with the ability to influence across departments and levels, and contribute positively within a wider team environment. A full UK driving licence is required to carry out this role This role may not be eligible for the visa sponsorship We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Sep 04, 2025
Full time
Salary - £36,659 Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose To support the Street Works team in managing United Utilities performance in regards to street works activities, and working closely to the operation to drive improvements in the END to END performance, supporting the wider team in processing and investigating street works related offences and determining liabilities. To create and produce analysis reports for all Stakeholders. To update and manage the internal system to manage these elements. To provide a support function within the business for the raising and management of street works permits where required and be required to work closely with those business areas to ensure compliance in delivery. Accountabilities & Responsibilities Build and maintain strong working relationships with both internal and external stakeholders, promoting collaborative partnership working to enhance service delivery for customers and stakeholders. Provide technical support and guidance to the wider team and business in resolving street works offences and associated charges (e.g. S74, FPNs, defects, miscellaneous claims), ensuring compliance and best outcomes. Educate stakeholders on street works legislation, including area-specific permitting schemes and upcoming initiatives such as lane rental, while supporting continuous improvement of end-to-end processes. Manage and monitor street works operations, including permit raising, compliance through Street Manager and Aurora systems, KPI tracking, and financial risk mitigation through forecasting and trend analysis. Lead on process ownership and issue resolution, including authorising payments, recovering costs, assessing offence validity, and attending stakeholder meetings to address process issues and data concerns. Technical Skills & Experience Strong working knowledge of NRSWA, TMA, and SROH legislation governing street works, with the ability to apply this understanding in day-to-day decision-making. Excellent organisational and time management skills, with a methodical approach to documentation and a keen attention to detail. Proven ability to prioritise tasks effectively, work flexibly in a changing environment, and support continuous improvement initiatives. Strategic mindset with a focus on performance delivery, able to identify and promote efficiency improvements while working collaboratively with internal and external partners. Confident communicator, with excellent written and verbal skills, capable of delivering presentations to senior managers and external stakeholders. Strong analytical and numeracy skills, with experience using standard corporate systems and tools to support data-driven decision-making. Team-oriented and adaptable, with the ability to influence across departments and levels, and contribute positively within a wider team environment. A full UK driving licence is required to carry out this role This role may not be eligible for the visa sponsorship We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
About us Salary - Competitive Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose You will report to a Principal Process Engineer and will have a flexible, can-do attitude while providing process engineering support to internal and external stakeholders. Internal stakeholders will include Area Mangers, Risk Managers and Project Engineers. External stakeholders will include Strategic Solution Partners and Design Development Partners. You will also be required to deputise for the Principal Process Engineer as necessary. The role will require you to manage the quality and priority of deliverables allocated to you or those that you deem necessary to enable completion of a task. Although predominantly office based extended periods of deployed working supporting Operations may be required. This requirement is referred to as County Engineering and could require travel across one or more counties within the United Utilities five counties. Accountabilities & Responsibilities Ensuring that, where relevant, the relevant company specifications, standards, procedures, regulations and quality management system are adhered to personally and within the team. Ensuring the development and improvement of standards, specifications, ways of working and best practise. Ensuring that team deliverables are checked for accuracy and quality. Ensuring that risks to quality, budget and programme are raised in a timely manner at an appropriate business level. Ensuring continued professional development. Ensuring that developing engineers are mentored and line managed effectively. Raising the external profile of United Utilities. Technical Skills & Experience Chartered professional. Demonstrable breadth of water sector process knowledge including relevant policy and standards. Depth of knowledge in one or more specialist process subject areas. Developing leadership skills within a discipline team and with internal or external stakeholders. Developing self-awareness. Good collaborative working style. Technical paper authoring and presentation. Ability to cater presentation style to suit the audience's level of technical knowledge. Good trouble shooting and problem solving. Pro-active approach to achieving milestones. Qualifications Essential Qualifications Chartered professional. Other We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Sep 04, 2025
Full time
About us Salary - Competitive Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose You will report to a Principal Process Engineer and will have a flexible, can-do attitude while providing process engineering support to internal and external stakeholders. Internal stakeholders will include Area Mangers, Risk Managers and Project Engineers. External stakeholders will include Strategic Solution Partners and Design Development Partners. You will also be required to deputise for the Principal Process Engineer as necessary. The role will require you to manage the quality and priority of deliverables allocated to you or those that you deem necessary to enable completion of a task. Although predominantly office based extended periods of deployed working supporting Operations may be required. This requirement is referred to as County Engineering and could require travel across one or more counties within the United Utilities five counties. Accountabilities & Responsibilities Ensuring that, where relevant, the relevant company specifications, standards, procedures, regulations and quality management system are adhered to personally and within the team. Ensuring the development and improvement of standards, specifications, ways of working and best practise. Ensuring that team deliverables are checked for accuracy and quality. Ensuring that risks to quality, budget and programme are raised in a timely manner at an appropriate business level. Ensuring continued professional development. Ensuring that developing engineers are mentored and line managed effectively. Raising the external profile of United Utilities. Technical Skills & Experience Chartered professional. Demonstrable breadth of water sector process knowledge including relevant policy and standards. Depth of knowledge in one or more specialist process subject areas. Developing leadership skills within a discipline team and with internal or external stakeholders. Developing self-awareness. Good collaborative working style. Technical paper authoring and presentation. Ability to cater presentation style to suit the audience's level of technical knowledge. Good trouble shooting and problem solving. Pro-active approach to achieving milestones. Qualifications Essential Qualifications Chartered professional. Other We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
The Company: A market leading healthcare company. Exceptionally well established. Fantastic career opportunity. The Role: Brand management both internal and external Developing key messages and value propositions that resonate with customers Develop product and service Marketing Plans and Strategies each year Deliver on Marketing Plan KPI s and sales revenue each year Budget planning and budget implementation Support conference activities Ensure clear, consistent communications in line with Brand Guidelines for both internal and external stakeholders. Manage the UK social media activity Develop and deliver the best options for customer engagement and pipeline development through all routes of communication Support Business Development activities (e.g Tenders and opportunities) Market research & analysis: Identifying target audiences, analysing competitor activities, and assessing market trends. Liaise with third party creative suppliers The Ideal Person: Professional Marketing qualification Undergraduate degree or relevant equivalent experience Significant demonstrable experience of working in a similar senior marketing role including developing, delivering and evaluating marketing strategies. Strong understanding of the NHS. Previous Marketing Manager experience from a medical / healthcare company Consultancy and partnership skills, including negotiation and influencing skills; proactively building relationship with others to achieve results Ability to work effectively within a team as well as independently, exercising a high degree of autonomy Experience with digital media communications Excellent computer skills with a keen sense of attention to the smallest of details Excellent analytical and numerical skills. Ability to use statistical and other data to produce high level reports Demonstrate a flexible attitude to work Consultant: David Gray Email: (url removed) Tel no. (phone number removed) Candidates must be eligible to work and live in the UK. About On Target At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.
Sep 03, 2025
Full time
The Company: A market leading healthcare company. Exceptionally well established. Fantastic career opportunity. The Role: Brand management both internal and external Developing key messages and value propositions that resonate with customers Develop product and service Marketing Plans and Strategies each year Deliver on Marketing Plan KPI s and sales revenue each year Budget planning and budget implementation Support conference activities Ensure clear, consistent communications in line with Brand Guidelines for both internal and external stakeholders. Manage the UK social media activity Develop and deliver the best options for customer engagement and pipeline development through all routes of communication Support Business Development activities (e.g Tenders and opportunities) Market research & analysis: Identifying target audiences, analysing competitor activities, and assessing market trends. Liaise with third party creative suppliers The Ideal Person: Professional Marketing qualification Undergraduate degree or relevant equivalent experience Significant demonstrable experience of working in a similar senior marketing role including developing, delivering and evaluating marketing strategies. Strong understanding of the NHS. Previous Marketing Manager experience from a medical / healthcare company Consultancy and partnership skills, including negotiation and influencing skills; proactively building relationship with others to achieve results Ability to work effectively within a team as well as independently, exercising a high degree of autonomy Experience with digital media communications Excellent computer skills with a keen sense of attention to the smallest of details Excellent analytical and numerical skills. Ability to use statistical and other data to produce high level reports Demonstrate a flexible attitude to work Consultant: David Gray Email: (url removed) Tel no. (phone number removed) Candidates must be eligible to work and live in the UK. About On Target At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.
About us Salary - Competitive Work Type - Onsite Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week About United Utilities At United Utilities, our purpose is clear: we deliver great water for a stronger, greener and healthier North West. As a FTSE 100 company, we're proud to provide services that respect the environment, support the regional economy and benefit society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. Whether you join a team that shares your vision or connect with colleagues across our networks, you'll find a welcoming and supportive organisation ready to help you thrive. Why join us? As well as being part of a company that makes a real difference, you'll enjoy a competitive benefits package, opportunities for professional development, and the chance to contribute to essential services that millions of people rely on every day. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose We're looking for a Head of Sales & Billing Integrity to lead and develop our billing function. You'll be the "go-to" expert for all billing activity, ensuring bills are accurate, timely and complete, while safeguarding revenue and supporting outstanding customer service for both household and commercial customers. In this high-profile role, you will: Manage the end-to-end billing process, ensuring accuracy and compliance. Drive the resolution of billing issues that affect customers, ensuring quick, fair outcomes. Lead and develop a team of Billing and Revenue Assurance Managers, Team Leaders and Advisors, creating an engaged and high-performing workforce. Shape strategy and decision-making for billing, supporting continuous improvement and innovation. Work closely with senior leaders, deputising for the Head of Income when required. Oversee the design and delivery of billing processes, systems and revenue assurance controls. Look after large commercial contracts and shared service centre with a diverse range of transactional elements. Accountabilities & Responsibilities Ensure all customer bills are accurate, timely and compliant with regulatory requirements. Lead the department in delivering strategic initiatives, including new billing propositions and payment options. Utilise third-party data to manage property records effectively (e.g. occupied/void status). Ensure new connections, meter reads and property changes are recorded accurately. Deliver operational planning, budgeting and forecasting for billing. Champion continuous improvement, process efficiency and service excellence. Establish and embed robust revenue assurance strategies to prevent revenue leakage. Benchmark against industry best practice to strengthen our billing and shared services capability. Technical Skills & Experience We're looking for a strong leader with experience in customer service, billing operations or shared services. You'll bring proven expertise in managing billing activities in a complex, regulated environment, and the ability to motivate and develop teams to deliver exceptional results. You'll also have: Excellent customer service and communication skills, with the confidence to handle challenging situations constructively. Strong leadership, coaching and performance management skills with the ability to manage key stakeholders across the internal and external organisation Proven ability to deliver against KPIs and deadlines under pressure. Experience of process improvement, mapping or re-engineering. A compliance mindset, with resilience and focus in a fast-paced environment. Graduate level qualification (or equivalent experience). Ability to deal calmly and constructively with any potentially challenging enquiries from either customers or colleagues and to resolve them satisfactorily Qualifications Strong track record of working in a Customer Service and Billing function and Shared Services departments Comfortable working in complex and heavily regulated environment Advanced ability in setting and monitoring smart KPIs Proven track record of building teams and ensuring they work to effective processes Preferably, knowledge of, and experience in, the water industry Experience of process mapping or re-engineering work Graduate or graduate calibre in any discipline About the Team The Income team is responsible for the meter to cash process. Everything from meter reading, bill design, print and postage, cash collection, payment processing and debt collections sits within the Income department. We also make sure that we're billing everyone that should be billed and we design new tariffs to reflect our services and affordability schemes to support our customers. As Head of Sales and Billing you will play an integral role within the Income team shapi
Sep 03, 2025
Full time
About us Salary - Competitive Work Type - Onsite Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week About United Utilities At United Utilities, our purpose is clear: we deliver great water for a stronger, greener and healthier North West. As a FTSE 100 company, we're proud to provide services that respect the environment, support the regional economy and benefit society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. Whether you join a team that shares your vision or connect with colleagues across our networks, you'll find a welcoming and supportive organisation ready to help you thrive. Why join us? As well as being part of a company that makes a real difference, you'll enjoy a competitive benefits package, opportunities for professional development, and the chance to contribute to essential services that millions of people rely on every day. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose We're looking for a Head of Sales & Billing Integrity to lead and develop our billing function. You'll be the "go-to" expert for all billing activity, ensuring bills are accurate, timely and complete, while safeguarding revenue and supporting outstanding customer service for both household and commercial customers. In this high-profile role, you will: Manage the end-to-end billing process, ensuring accuracy and compliance. Drive the resolution of billing issues that affect customers, ensuring quick, fair outcomes. Lead and develop a team of Billing and Revenue Assurance Managers, Team Leaders and Advisors, creating an engaged and high-performing workforce. Shape strategy and decision-making for billing, supporting continuous improvement and innovation. Work closely with senior leaders, deputising for the Head of Income when required. Oversee the design and delivery of billing processes, systems and revenue assurance controls. Look after large commercial contracts and shared service centre with a diverse range of transactional elements. Accountabilities & Responsibilities Ensure all customer bills are accurate, timely and compliant with regulatory requirements. Lead the department in delivering strategic initiatives, including new billing propositions and payment options. Utilise third-party data to manage property records effectively (e.g. occupied/void status). Ensure new connections, meter reads and property changes are recorded accurately. Deliver operational planning, budgeting and forecasting for billing. Champion continuous improvement, process efficiency and service excellence. Establish and embed robust revenue assurance strategies to prevent revenue leakage. Benchmark against industry best practice to strengthen our billing and shared services capability. Technical Skills & Experience We're looking for a strong leader with experience in customer service, billing operations or shared services. You'll bring proven expertise in managing billing activities in a complex, regulated environment, and the ability to motivate and develop teams to deliver exceptional results. You'll also have: Excellent customer service and communication skills, with the confidence to handle challenging situations constructively. Strong leadership, coaching and performance management skills with the ability to manage key stakeholders across the internal and external organisation Proven ability to deliver against KPIs and deadlines under pressure. Experience of process improvement, mapping or re-engineering. A compliance mindset, with resilience and focus in a fast-paced environment. Graduate level qualification (or equivalent experience). Ability to deal calmly and constructively with any potentially challenging enquiries from either customers or colleagues and to resolve them satisfactorily Qualifications Strong track record of working in a Customer Service and Billing function and Shared Services departments Comfortable working in complex and heavily regulated environment Advanced ability in setting and monitoring smart KPIs Proven track record of building teams and ensuring they work to effective processes Preferably, knowledge of, and experience in, the water industry Experience of process mapping or re-engineering work Graduate or graduate calibre in any discipline About the Team The Income team is responsible for the meter to cash process. Everything from meter reading, bill design, print and postage, cash collection, payment processing and debt collections sits within the Income department. We also make sure that we're billing everyone that should be billed and we design new tariffs to reflect our services and affordability schemes to support our customers. As Head of Sales and Billing you will play an integral role within the Income team shapi
Client Services Manager Reporting into the Director of Strategic Accounts Flexible on location (Frequent travel is required for the position, with local office attendance) About Experis Experis is a global leader in IT professional resourcing and managed services. We empower organizations across the full lifecycle of technology adoption, providing flexible solutions that adapt to evolving technologies and skill demands. As part of the ManpowerGroup family of brands, we connect top talent with leading companies to drive business success. As an Experis Client Services Manager, you will have: A solution-oriented mindset with a passion for uncovering client challenges and packaging services that deliver measurable results. The drive to own your pipeline, combined with the resilience and energy to maintain high activity levels, will be key to your success. We also expect you to have outstanding communication skills, whether engaging senior decision-makers in target accounts or managing commercial negotiations that build long-term client partnerships. You will be commercially confident, with the ability to discuss product solutions with clients - with experience in payroll solutions, MSP frameworks, and associated digital or Tech-enabled services. A working understanding of resourcing and service delivery models is advantageous, as is familiarity with HR services such as direct recruitment and staffing. The ability to effectively manage both commercial and technical stakeholders will be essential to success in this role. Key Responsibilities New business generation Identify, target, and engage prospects within your industry focus. Generate leads through proactive outbound activity, including calls, digital outreach. Secure and prepare high-quality client meetings. Solution-led client engagement Conduct needs analysis to uncover client challenges and priorities. Apply challenger sales and solution selling methodologies. Position primary Experis products (xxx-MSP, PSL, Payroll) and cross-sell the Experis list of services. Sales execution & pipeline management Build and maintain a healthy pipeline, while also managing your pipeline hygiene. Manage deals through all sales stages to close. Collaborate with technical SMEs and support teams. Collaboration & market insight Understand and utilise the value of data led sales targeting (either self-generated or received) Share market intelligence and competitor insights. Work with Brand Services to drive a targeted GTM strategy (Marketing, Operations, Candidate Communities). Experience/Skills Required B2B new business sales (hunter role). Proven record in achieving/exceeding sales targets. Experience selling MSP/PSL/payroll or recruitment services. Strong commercial management skills. High-energy, self-motivated, and KPI-driven. Stakeholder mapping skills; confident at engaging senior decision-makers. Strong CRM hygiene behaviours. Excellent proficiency in English (working language). Preferred Knowledge of tech-enabled market. Understanding of HR services such as direct recruitment and staffing solutions. Familiarity with digital or Tech-enabled service delivery models. Experience negotiating with technical as well as commercial stakeholders. At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
Sep 03, 2025
Full time
Client Services Manager Reporting into the Director of Strategic Accounts Flexible on location (Frequent travel is required for the position, with local office attendance) About Experis Experis is a global leader in IT professional resourcing and managed services. We empower organizations across the full lifecycle of technology adoption, providing flexible solutions that adapt to evolving technologies and skill demands. As part of the ManpowerGroup family of brands, we connect top talent with leading companies to drive business success. As an Experis Client Services Manager, you will have: A solution-oriented mindset with a passion for uncovering client challenges and packaging services that deliver measurable results. The drive to own your pipeline, combined with the resilience and energy to maintain high activity levels, will be key to your success. We also expect you to have outstanding communication skills, whether engaging senior decision-makers in target accounts or managing commercial negotiations that build long-term client partnerships. You will be commercially confident, with the ability to discuss product solutions with clients - with experience in payroll solutions, MSP frameworks, and associated digital or Tech-enabled services. A working understanding of resourcing and service delivery models is advantageous, as is familiarity with HR services such as direct recruitment and staffing. The ability to effectively manage both commercial and technical stakeholders will be essential to success in this role. Key Responsibilities New business generation Identify, target, and engage prospects within your industry focus. Generate leads through proactive outbound activity, including calls, digital outreach. Secure and prepare high-quality client meetings. Solution-led client engagement Conduct needs analysis to uncover client challenges and priorities. Apply challenger sales and solution selling methodologies. Position primary Experis products (xxx-MSP, PSL, Payroll) and cross-sell the Experis list of services. Sales execution & pipeline management Build and maintain a healthy pipeline, while also managing your pipeline hygiene. Manage deals through all sales stages to close. Collaborate with technical SMEs and support teams. Collaboration & market insight Understand and utilise the value of data led sales targeting (either self-generated or received) Share market intelligence and competitor insights. Work with Brand Services to drive a targeted GTM strategy (Marketing, Operations, Candidate Communities). Experience/Skills Required B2B new business sales (hunter role). Proven record in achieving/exceeding sales targets. Experience selling MSP/PSL/payroll or recruitment services. Strong commercial management skills. High-energy, self-motivated, and KPI-driven. Stakeholder mapping skills; confident at engaging senior decision-makers. Strong CRM hygiene behaviours. Excellent proficiency in English (working language). Preferred Knowledge of tech-enabled market. Understanding of HR services such as direct recruitment and staffing solutions. Familiarity with digital or Tech-enabled service delivery models. Experience negotiating with technical as well as commercial stakeholders. At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
Job Summary: We are seeking a skilled and detail-oriented Ductwork Estimator with hands-on experience using Ensign estimating software to join our client's HVAC team. The successful candidate will be responsible for accurately preparing cost estimates for ductwork fabrication and installation by reviewing project documents, performing take-offs, and collaborating with key stakeholders. Key Responsibilities: • Analyse mechanical and architectural drawings, specifications, and project documents to create accurate ductwork estimates. • Perform digital take-offs using Ensign software. • Generate cost estimates for labour, materials, equipment, and subcontractor services. • Coordinate with vendors, engineers, and project managers to obtain accurate pricing and technical data. • Prepare and submit competitive bid proposals within required deadlines. • Identify cost-saving alternatives and assist with value engineering efforts. • Maintain estimating databases and historical cost records. • Review addenda and changes to ensure updated and accurate pricing. • Attend handoff meetings with project management teams to communicate project scope and estimate details. Required Qualifications: • Minimum 2 years of experience in ductwork or mechanical estimating. • Proficient with Ensign estimating software, including PDF pooling features for take-offs and plan management. • Strong understanding of HVAC ductwork systems, fabrication, and SMACNA standards. • Familiarity with construction documents and specifications. • Solid mathematical and analytical skills with keen attention to detail. • Ability to read and interpret blueprints, schematics, and technical drawings. • Excellent communication and organisational skills. Preferred Qualifications: • Knowledge of local mechanical codes and commercial HVAC systems. • Background in sheet metal or mechanical contracting. Work Environment: • 2 days working from home • Fast-paced environment with frequent deadlines and bid cycles.
Sep 03, 2025
Full time
Job Summary: We are seeking a skilled and detail-oriented Ductwork Estimator with hands-on experience using Ensign estimating software to join our client's HVAC team. The successful candidate will be responsible for accurately preparing cost estimates for ductwork fabrication and installation by reviewing project documents, performing take-offs, and collaborating with key stakeholders. Key Responsibilities: • Analyse mechanical and architectural drawings, specifications, and project documents to create accurate ductwork estimates. • Perform digital take-offs using Ensign software. • Generate cost estimates for labour, materials, equipment, and subcontractor services. • Coordinate with vendors, engineers, and project managers to obtain accurate pricing and technical data. • Prepare and submit competitive bid proposals within required deadlines. • Identify cost-saving alternatives and assist with value engineering efforts. • Maintain estimating databases and historical cost records. • Review addenda and changes to ensure updated and accurate pricing. • Attend handoff meetings with project management teams to communicate project scope and estimate details. Required Qualifications: • Minimum 2 years of experience in ductwork or mechanical estimating. • Proficient with Ensign estimating software, including PDF pooling features for take-offs and plan management. • Strong understanding of HVAC ductwork systems, fabrication, and SMACNA standards. • Familiarity with construction documents and specifications. • Solid mathematical and analytical skills with keen attention to detail. • Ability to read and interpret blueprints, schematics, and technical drawings. • Excellent communication and organisational skills. Preferred Qualifications: • Knowledge of local mechanical codes and commercial HVAC systems. • Background in sheet metal or mechanical contracting. Work Environment: • 2 days working from home • Fast-paced environment with frequent deadlines and bid cycles.
Senior Java Developer - High-Growth Fintech Location: Leeds, Hybrid c£75,000 + share options Fruition Group are working with an exciting fintech scale-up that's transforming the way people manage their savings. The company provides a digital platform that connects savers with a wide range of competitive cash savings products, while also powering the Back End for financial institutions like wealth managers, banks, and advisors. They're FCA-regulated and already working with major enterprise clients-this isn't a start-up running on fumes. It's a well-funded, high-growth business with a strong technical foundation and real traction in the market. Due to continued growth and increasing demand for their platform, they're now looking for multiple Senior Backend Engineers to join their small but highly capable engineering team. The Role: This isn't a typical feature-factory role. You'll be joining a business that values clean, scalable architecture, and where engineers are empowered to make decisions, shape technical direction, and build systems that solve real problems. It's an ideal opportunity for someone who enjoys building Back End services in a product-focused environment and wants to have a genuine impact as the platform scales. Tech Snapshot: Java (with Micronaut or Spring Boot) PostgreSQL Event-driven & service-oriented architecture Infrastructure: Docker , Kubernetes Cloud: AWS Some Front End exposure (React) is useful but not essential Modern DevOps practices and tools Why It's a Great Opportunity: You'll be part of a mission-led company making a real difference to how people manage and grow their savings Early opportunity in a business with serious growth potential Hybrid working (3 days p/w in Leeds or London offices) with a strong and collaborative team culture Equity options and room to grow with the company Clear technical leadership, a modern stack, and freedom to innovate If you're a senior Java engineer looking to join a genuinely exciting fintech at a key growth stage-and you want your work to matter-this could be the right move for you. Apply now, or contact (see below) for more information We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Sep 03, 2025
Full time
Senior Java Developer - High-Growth Fintech Location: Leeds, Hybrid c£75,000 + share options Fruition Group are working with an exciting fintech scale-up that's transforming the way people manage their savings. The company provides a digital platform that connects savers with a wide range of competitive cash savings products, while also powering the Back End for financial institutions like wealth managers, banks, and advisors. They're FCA-regulated and already working with major enterprise clients-this isn't a start-up running on fumes. It's a well-funded, high-growth business with a strong technical foundation and real traction in the market. Due to continued growth and increasing demand for their platform, they're now looking for multiple Senior Backend Engineers to join their small but highly capable engineering team. The Role: This isn't a typical feature-factory role. You'll be joining a business that values clean, scalable architecture, and where engineers are empowered to make decisions, shape technical direction, and build systems that solve real problems. It's an ideal opportunity for someone who enjoys building Back End services in a product-focused environment and wants to have a genuine impact as the platform scales. Tech Snapshot: Java (with Micronaut or Spring Boot) PostgreSQL Event-driven & service-oriented architecture Infrastructure: Docker , Kubernetes Cloud: AWS Some Front End exposure (React) is useful but not essential Modern DevOps practices and tools Why It's a Great Opportunity: You'll be part of a mission-led company making a real difference to how people manage and grow their savings Early opportunity in a business with serious growth potential Hybrid working (3 days p/w in Leeds or London offices) with a strong and collaborative team culture Equity options and room to grow with the company Clear technical leadership, a modern stack, and freedom to innovate If you're a senior Java engineer looking to join a genuinely exciting fintech at a key growth stage-and you want your work to matter-this could be the right move for you. Apply now, or contact (see below) for more information We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Diamond Search Recruitment are delighted to be representing our client, a well-known business and leader in the property industry, who are recruiting for a Head of Marketing . Join a dynamic and forward-thinking company who are committed to delivering exceptional service. The role is a permanent opportunity, with offices in Medway, Kent. This position is based onsite at the offices, with an option to work 1 day from home. The role - As Head of Marketing, you will be a fantastic creative and results-driven Marketing Manager who will join the team and lead the marketing efforts. You will focus on strategic planning, managing brand consistency and delivering growth in line with company objectives. You will manage external partner relationships and hold them accountable for delivery/performance of SEO and PPC, as well as have demonstrable knowledge of email marketing and website management. The key responsibilities of the Head of Marketing will include, but not limited to: Strong focus on strategic planning activities and work closely with wider senior team to align marketing efforts with business objectives Liaise regularly with external partners, including SEO providers and website companies like Starberry. Hold these external partners accountable for their deliverables and performance Possess strong knowledge and expertise in SEO, PPC, email marketing, social media and website management optimising online presence Design and execute marketing campaigns to promote property listings, services and brand awareness Oversee and agree engaging content, including blogs, social media content, brochures and digital advertisements Ensure consistent brand messaging across all marketing materials and channels Monitor and analyse market trends to inform marketing strategies and stay ahead of competitors Lead, motivate and develop a small, dynamic team, inspiring them to achieve their best while creating a positive and inclusive atmosphere The successful Head of Marketing should ideally be able to demonstrate the following: Proven background and experience in marketing Previous experience of strategic planning and the ability to work independently Strong understanding of digital marketing tools and platforms Excellent written and verbal communication skills Creative mindset with attention to detail Previous experience managing a small team Knowledge of UK property market trends is advantageous The Head of Marketing will be rewarded with a salary of circa £60,000 depending on experience, plus excellent company benefits. What are you waiting for? APPLY TODAY! Diamond Search Recruitment is acting as an Employment Agency in regard to this vacancy.
Sep 03, 2025
Full time
Diamond Search Recruitment are delighted to be representing our client, a well-known business and leader in the property industry, who are recruiting for a Head of Marketing . Join a dynamic and forward-thinking company who are committed to delivering exceptional service. The role is a permanent opportunity, with offices in Medway, Kent. This position is based onsite at the offices, with an option to work 1 day from home. The role - As Head of Marketing, you will be a fantastic creative and results-driven Marketing Manager who will join the team and lead the marketing efforts. You will focus on strategic planning, managing brand consistency and delivering growth in line with company objectives. You will manage external partner relationships and hold them accountable for delivery/performance of SEO and PPC, as well as have demonstrable knowledge of email marketing and website management. The key responsibilities of the Head of Marketing will include, but not limited to: Strong focus on strategic planning activities and work closely with wider senior team to align marketing efforts with business objectives Liaise regularly with external partners, including SEO providers and website companies like Starberry. Hold these external partners accountable for their deliverables and performance Possess strong knowledge and expertise in SEO, PPC, email marketing, social media and website management optimising online presence Design and execute marketing campaigns to promote property listings, services and brand awareness Oversee and agree engaging content, including blogs, social media content, brochures and digital advertisements Ensure consistent brand messaging across all marketing materials and channels Monitor and analyse market trends to inform marketing strategies and stay ahead of competitors Lead, motivate and develop a small, dynamic team, inspiring them to achieve their best while creating a positive and inclusive atmosphere The successful Head of Marketing should ideally be able to demonstrate the following: Proven background and experience in marketing Previous experience of strategic planning and the ability to work independently Strong understanding of digital marketing tools and platforms Excellent written and verbal communication skills Creative mindset with attention to detail Previous experience managing a small team Knowledge of UK property market trends is advantageous The Head of Marketing will be rewarded with a salary of circa £60,000 depending on experience, plus excellent company benefits. What are you waiting for? APPLY TODAY! Diamond Search Recruitment is acting as an Employment Agency in regard to this vacancy.
Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Day Rate: 625 per day via Umbrella or EC About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience working in an Agile engineering environment Broad knowledge of ServiceNow modules and how they interact Expertise in process/solution integration and workflow design (including Event Flow Handler) Strong technical grasp of API, JSON, MID Servers and associated integration technologies Hands-on experience in ServiceNow implementations Personal Qualities We're seeking someone who is: Decisive, creative, and analytical with a proactive mindset A strong communicator with excellent relationship management skills Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting A true team player who thrives in a collaborative environment Why Join? This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Sep 03, 2025
Contractor
Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Day Rate: 625 per day via Umbrella or EC About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience working in an Agile engineering environment Broad knowledge of ServiceNow modules and how they interact Expertise in process/solution integration and workflow design (including Event Flow Handler) Strong technical grasp of API, JSON, MID Servers and associated integration technologies Hands-on experience in ServiceNow implementations Personal Qualities We're seeking someone who is: Decisive, creative, and analytical with a proactive mindset A strong communicator with excellent relationship management skills Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting A true team player who thrives in a collaborative environment Why Join? This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
FIND is a specialist staffing business servicing the Skills, Learning, and Apprenticeship markets across the UK. Business Development Manager - Insurance & Financial Services Training Location: Remote Salary: £45,000 - £55,000 + OTE About the Organisation A leading provider of insurance and financial services apprenticeships and commercial training, supporting employers across the UK with specialist workforce development solutions. The organisation partners with businesses in highly regulated sectors to deliver innovative programmes that help address skills gaps, drive performance, and support long-term growth. The Role As Principal Consultant - Business Development , you'll play a pivotal role in shaping and securing new client partnerships across apprenticeship and commercial training programmes. Reporting to the Head of Growth, you'll lead on new business activity, align opportunities with strategic priorities, and collaborate with colleagues to ensure smooth client onboarding and long-term success. Key Responsibilities Proactive business development across commercial and apprenticeship markets. Build influential relationships with employers, partners, and sector stakeholders. Design tailored proposals aligned to workforce challenges, funding frameworks, and policy drivers. Collaborate with senior colleagues on go-to-market strategy and opportunity prioritisation. Support seamless client handovers in partnership with the Head of Client Success. Represent the organisation at industry events and forums. About You Essential: Proven track record in business development within education, training, or workforce development. Strong knowledge of apprenticeship funding models and commercial training. Excellent stakeholder engagement and proposal design skills. Ability to interpret market intelligence and policy trends to inform strategy. Confident communicator and relationship-builder at senior levels. Desirable: Experience in employer-provider partnerships or sector bodies. Knowledge of digital learning platforms and workforce development trends. Experience contributing to marketing or thought leadership campaigns. Passion for inclusive workforce development and social impact. Benefits Reward platform - discounts with 800+ retailers 25 days holiday (rising with service) Well-being and recognition programmes Paid fertility appointments & fostering-friendly employer policies Pension - matched at 5% Life assurance (4x salary) Professional development and qualifications
Sep 03, 2025
Full time
FIND is a specialist staffing business servicing the Skills, Learning, and Apprenticeship markets across the UK. Business Development Manager - Insurance & Financial Services Training Location: Remote Salary: £45,000 - £55,000 + OTE About the Organisation A leading provider of insurance and financial services apprenticeships and commercial training, supporting employers across the UK with specialist workforce development solutions. The organisation partners with businesses in highly regulated sectors to deliver innovative programmes that help address skills gaps, drive performance, and support long-term growth. The Role As Principal Consultant - Business Development , you'll play a pivotal role in shaping and securing new client partnerships across apprenticeship and commercial training programmes. Reporting to the Head of Growth, you'll lead on new business activity, align opportunities with strategic priorities, and collaborate with colleagues to ensure smooth client onboarding and long-term success. Key Responsibilities Proactive business development across commercial and apprenticeship markets. Build influential relationships with employers, partners, and sector stakeholders. Design tailored proposals aligned to workforce challenges, funding frameworks, and policy drivers. Collaborate with senior colleagues on go-to-market strategy and opportunity prioritisation. Support seamless client handovers in partnership with the Head of Client Success. Represent the organisation at industry events and forums. About You Essential: Proven track record in business development within education, training, or workforce development. Strong knowledge of apprenticeship funding models and commercial training. Excellent stakeholder engagement and proposal design skills. Ability to interpret market intelligence and policy trends to inform strategy. Confident communicator and relationship-builder at senior levels. Desirable: Experience in employer-provider partnerships or sector bodies. Knowledge of digital learning platforms and workforce development trends. Experience contributing to marketing or thought leadership campaigns. Passion for inclusive workforce development and social impact. Benefits Reward platform - discounts with 800+ retailers 25 days holiday (rising with service) Well-being and recognition programmes Paid fertility appointments & fostering-friendly employer policies Pension - matched at 5% Life assurance (4x salary) Professional development and qualifications
BIM Manager / Digital Lead Leeds - UK Remit Permanent Summary We are recruiting for a hugely exciting leadership role as Freedom's National BIM Manager / Digital Lead. The role will be flexibly based out of our Leeds Head Office (hybrid) and work on projects exclusively within the UK on behalf of Freedom Professional Services. You will join a market leading design business working on a range of net-zero focussed distribution and transmission green energy frameworks and projects. This role is critical to the growth of our business as part of our 'Journey to 2030' strategy and you will join as part of our digital leadership team. We are looking for someone who has experience as a client advisor, and expert in delivering end-to-end BIM projects and services, whilst also acting as an internal SME to develop BIM people, processes and products, maturing market capability. It is desirable that the candidate can demonstrate clear experience of delivering BIM scope of services development and consequential business growth. As well as demonstrable evidence of internal team capability development. Ideally someone who has previously been a key enabler and senior advisor of BIM to a cross-discipline leadership team. Additionally, it is advantageous for a candite to have previously held a SLT or senior management role and is comfortable with line management of a multi disciplined team of varied BIM skillsets and software usage. This role will be responsible for the successful implementation of BIM project management and delivery of design practices according to the ISO 19650 series. Exploring and developing workflows that streamline project delivery and reporting but also develop solutions to global industry challenges such as carbon reduction, de-risking through VDC simulation, and quantity/material planning. Some of the key deliverables in this role will include: Provide leadership for the BIM service function within Freedom Group. Driving forward the adoption of digital solutions to support Freedom's wider Digital Strategy. Lead & co-ordinate the collaboration of multiple project stakeholders and teams to promote adoption of fit for purpose digital solutions during project mobilisation and delivery. Be a key client-facing expert as a direct point of contact on technical delivery of work with strong interpersonal skills. Collaborate with project teams and engineering disciplines to integrate BIM & digital construction methodologies into planning, design, construction, and ensure successful project handover. Host project coordination review meetings, using the 3D model as a discussion tool. Using BIM models to highlight clashes, variations, and risks, ensuring effective communication within the team. Define, configure and implement companywide BIM standards and identify BIM software/systems requirements. Provide tender stage support, creation of BIM execution plans, and BIM resource cost estimates to the bid team. To support the business technically, highlighting opportunities and minimising risk (particularly at tender stage) by providing policy, review, education and support. Develop BIM skillsets within the team in relation to software, power distribution/transmission modelling methodologies and information exchange utilising ISO 19650. Champion BIM education and build companywide understanding of the benefits of digital ways of workings at all project stages. Demonstrate appropriate CDM & Principal designer Health and Safety awareness to ensure that the safety first and foremost message is visible and alive throughout all activities relating to the project on which you are working. Develop knowledge of HV/LV systems to ensure optimised solutions and CDM compliance. Develop and embed 4D/5D/6D/information system methodologies and solutions. Undertake site visits to gain practical experience of HV/LV installation practices and apply these to improve modelling and coordination effectiveness. Maintain technical capability, stay up to date with industry standards and support continuous learning , understanding, and technical development. What we're looking for : Strong leadership and collaboration skills. Creative thinker with a passion for emerging technologies and solving complex problems. Process orientated, methodical leader with excellent communication skills Understands the "bigger picture" of project delivery and management workflows to identify opportunities for improvement. Proficiency in common industry design authoring tools (Autodesk Suite, Bentley Suite, Trimble Suite, Dalux Suite) Proficiency in design coordination tools (Navisworks, Solibri, Plannerly) Proficiency in issue management tools (Revizto, BIMCollab, Newforma Konekt) Ability to communicate effectively with team members from apprentices to C-suite. Proficient in delivering results within short timeframes, prioritising tasks and managing your time efficiently. Be able to deliver technical models in an HV/LV electrical engineering space. Experience in authoring 3D models in a common data environment platform (Autodesk Construction Cloud/Bentley ProjectWise/Viewpoint) An understanding of setting up workflows within a common data environment platform (Autodesk Construction Cloud / Bentley ProjectWise / Trimble Viewpoint) and managing BIM data throughout the project lifecycle. Understanding of key principles of information management as set out in ISO 19650. Experience utilising Dynamo & other design automation tools. Awareness of the BIM toolset marketplace and ability to critically evaluate and implement best-fit solutions for the benefit of the team. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contributionPersonal Wellbeing and Volunteer Days Private Medical InsuranceFree 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Tra
Sep 02, 2025
Full time
BIM Manager / Digital Lead Leeds - UK Remit Permanent Summary We are recruiting for a hugely exciting leadership role as Freedom's National BIM Manager / Digital Lead. The role will be flexibly based out of our Leeds Head Office (hybrid) and work on projects exclusively within the UK on behalf of Freedom Professional Services. You will join a market leading design business working on a range of net-zero focussed distribution and transmission green energy frameworks and projects. This role is critical to the growth of our business as part of our 'Journey to 2030' strategy and you will join as part of our digital leadership team. We are looking for someone who has experience as a client advisor, and expert in delivering end-to-end BIM projects and services, whilst also acting as an internal SME to develop BIM people, processes and products, maturing market capability. It is desirable that the candidate can demonstrate clear experience of delivering BIM scope of services development and consequential business growth. As well as demonstrable evidence of internal team capability development. Ideally someone who has previously been a key enabler and senior advisor of BIM to a cross-discipline leadership team. Additionally, it is advantageous for a candite to have previously held a SLT or senior management role and is comfortable with line management of a multi disciplined team of varied BIM skillsets and software usage. This role will be responsible for the successful implementation of BIM project management and delivery of design practices according to the ISO 19650 series. Exploring and developing workflows that streamline project delivery and reporting but also develop solutions to global industry challenges such as carbon reduction, de-risking through VDC simulation, and quantity/material planning. Some of the key deliverables in this role will include: Provide leadership for the BIM service function within Freedom Group. Driving forward the adoption of digital solutions to support Freedom's wider Digital Strategy. Lead & co-ordinate the collaboration of multiple project stakeholders and teams to promote adoption of fit for purpose digital solutions during project mobilisation and delivery. Be a key client-facing expert as a direct point of contact on technical delivery of work with strong interpersonal skills. Collaborate with project teams and engineering disciplines to integrate BIM & digital construction methodologies into planning, design, construction, and ensure successful project handover. Host project coordination review meetings, using the 3D model as a discussion tool. Using BIM models to highlight clashes, variations, and risks, ensuring effective communication within the team. Define, configure and implement companywide BIM standards and identify BIM software/systems requirements. Provide tender stage support, creation of BIM execution plans, and BIM resource cost estimates to the bid team. To support the business technically, highlighting opportunities and minimising risk (particularly at tender stage) by providing policy, review, education and support. Develop BIM skillsets within the team in relation to software, power distribution/transmission modelling methodologies and information exchange utilising ISO 19650. Champion BIM education and build companywide understanding of the benefits of digital ways of workings at all project stages. Demonstrate appropriate CDM & Principal designer Health and Safety awareness to ensure that the safety first and foremost message is visible and alive throughout all activities relating to the project on which you are working. Develop knowledge of HV/LV systems to ensure optimised solutions and CDM compliance. Develop and embed 4D/5D/6D/information system methodologies and solutions. Undertake site visits to gain practical experience of HV/LV installation practices and apply these to improve modelling and coordination effectiveness. Maintain technical capability, stay up to date with industry standards and support continuous learning , understanding, and technical development. What we're looking for : Strong leadership and collaboration skills. Creative thinker with a passion for emerging technologies and solving complex problems. Process orientated, methodical leader with excellent communication skills Understands the "bigger picture" of project delivery and management workflows to identify opportunities for improvement. Proficiency in common industry design authoring tools (Autodesk Suite, Bentley Suite, Trimble Suite, Dalux Suite) Proficiency in design coordination tools (Navisworks, Solibri, Plannerly) Proficiency in issue management tools (Revizto, BIMCollab, Newforma Konekt) Ability to communicate effectively with team members from apprentices to C-suite. Proficient in delivering results within short timeframes, prioritising tasks and managing your time efficiently. Be able to deliver technical models in an HV/LV electrical engineering space. Experience in authoring 3D models in a common data environment platform (Autodesk Construction Cloud/Bentley ProjectWise/Viewpoint) An understanding of setting up workflows within a common data environment platform (Autodesk Construction Cloud / Bentley ProjectWise / Trimble Viewpoint) and managing BIM data throughout the project lifecycle. Understanding of key principles of information management as set out in ISO 19650. Experience utilising Dynamo & other design automation tools. Awareness of the BIM toolset marketplace and ability to critically evaluate and implement best-fit solutions for the benefit of the team. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contributionPersonal Wellbeing and Volunteer Days Private Medical InsuranceFree 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Tra
Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Salary: £75-£80K Circa About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience working in an Agile engineering environment Broad knowledge of ServiceNow modules and how they interact Expertise in process/solution integration and workflow design (including Event Flow Handler) Strong technical grasp of API, JSON, MID Servers and associated integration technologies Hands-on experience in ServiceNow implementations Personal Qualities We're seeking someone who is: Decisive, creative, and analytical with a proactive mindset A strong communicator with excellent relationship management skills Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting A true team player who thrives in a collaborative environment Why Join? This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Sep 02, 2025
Contractor
Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Salary: £75-£80K Circa About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments What We're Looking For To be considered, your CV should demonstrate: A proven track record at a senior level within ServiceNow development Experience working in an Agile engineering environment Broad knowledge of ServiceNow modules and how they interact Expertise in process/solution integration and workflow design (including Event Flow Handler) Strong technical grasp of API, JSON, MID Servers and associated integration technologies Hands-on experience in ServiceNow implementations Personal Qualities We're seeking someone who is: Decisive, creative, and analytical with a proactive mindset A strong communicator with excellent relationship management skills Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting A true team player who thrives in a collaborative environment Why Join? This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
User Researcher (Human Factors / User-Centred Design) X2 UK Wide - with travel to client 1/2X a month 65-75,000 per annum + permanent benefits Candidates must be eligible for SC Clearance . We are looking for 2 experienced User Researchers to join our team and play a key role in shaping transformational digital services. The solutions we design are often complex, so we need people who thrive in ambiguous environments, can bring clarity where there is little framework or direction, and ensure the voices of users are always at the centre. What you'll do Champion the value of user research and build shared ownership of insights across the team. Work closely with Service and Product Managers to design research strategies that deliver actionable insights for service development. Create inclusive recruitment briefs to ensure representation from all user groups, including those who experience barriers to digital services. Plan, design and carry out research activities such as interviews, usability testing, prototype testing, guerrilla research, and surveys. Manage and analyse both qualitative and quantitative research projects, including customer experience mapping and proposition development. Share findings and recommendations with senior stakeholders, influencing decision-making and driving better user outcomes. Support the continuous improvement of products and services, helping to deliver a consistent, high-quality user experience across digital platforms. Mentor and support junior User Researchers, while contributing to the wider user research community by sharing best practice. What we're looking for You'll bring a strong background in Human Factors and User-Centred Design , along with: Experience planning and conducting research with diverse user groups, ensuring inclusivity in recruitment. Knowledge of a wide range of research methods (eg usability testing, interviews, workshops, surveys) and the ability to select the right approach for the context. Ability to interpret analytical data to understand user behaviour and identify areas for improvement. Strong communication skills, with the ability to persuasively advocate for user needs, including accessibility requirements. Experience developing personas, testing hypotheses (eg A/B testing), and working in agile delivery environments alongside multidisciplinary teams. Confidence in engaging with and influencing senior stakeholders, including participating in or leading service assessments. Previous experience in government or GDS-aligned projects is highly desirable. A track record of mentoring or managing other researchers is a plus.
Sep 02, 2025
Full time
User Researcher (Human Factors / User-Centred Design) X2 UK Wide - with travel to client 1/2X a month 65-75,000 per annum + permanent benefits Candidates must be eligible for SC Clearance . We are looking for 2 experienced User Researchers to join our team and play a key role in shaping transformational digital services. The solutions we design are often complex, so we need people who thrive in ambiguous environments, can bring clarity where there is little framework or direction, and ensure the voices of users are always at the centre. What you'll do Champion the value of user research and build shared ownership of insights across the team. Work closely with Service and Product Managers to design research strategies that deliver actionable insights for service development. Create inclusive recruitment briefs to ensure representation from all user groups, including those who experience barriers to digital services. Plan, design and carry out research activities such as interviews, usability testing, prototype testing, guerrilla research, and surveys. Manage and analyse both qualitative and quantitative research projects, including customer experience mapping and proposition development. Share findings and recommendations with senior stakeholders, influencing decision-making and driving better user outcomes. Support the continuous improvement of products and services, helping to deliver a consistent, high-quality user experience across digital platforms. Mentor and support junior User Researchers, while contributing to the wider user research community by sharing best practice. What we're looking for You'll bring a strong background in Human Factors and User-Centred Design , along with: Experience planning and conducting research with diverse user groups, ensuring inclusivity in recruitment. Knowledge of a wide range of research methods (eg usability testing, interviews, workshops, surveys) and the ability to select the right approach for the context. Ability to interpret analytical data to understand user behaviour and identify areas for improvement. Strong communication skills, with the ability to persuasively advocate for user needs, including accessibility requirements. Experience developing personas, testing hypotheses (eg A/B testing), and working in agile delivery environments alongside multidisciplinary teams. Confidence in engaging with and influencing senior stakeholders, including participating in or leading service assessments. Previous experience in government or GDS-aligned projects is highly desirable. A track record of mentoring or managing other researchers is a plus.
