Honeypot People Ltd
Southampton, Hampshire
THIS IS AN OFFICE-BASED ROLE - NO HYBRID/REMOTE OPTIONS. YOU MUST BE ABLE TO COMMUTE TO SOUTHAMPTON DAILY. THE COMPANY DOES NOT OFFER SPONSORSHIP Our client is a leading Financial Services brokerage based in Southampton. Due to expansion, they are looking to recruit an IT Support Technician to join their office-based team. This is a dynamic role within a growing organisation that actively invests in its IT infrastructure and people. You'll have the opportunity to deepen your technical skills, take ownership of project tasks, and influence the development of a unified IT environment across a group of businesses MAIN RESPONSIBILITY To provide responsive and effective 1st and 2nd line technical support across the business, both remotely and on-site, ensuring minimal disruption to users and efficient resolution of technical issues. This role supports both BAU (business-as-usual) IT operations and contributes significantly to key IT projects, particularly around systems standardisation and Microsoft 365 migration. Key accountabilities: User Support Provide 1st and 2nd line technical support via phone, email, Teams, and in person. Troubleshoot and resolve hardware, software, and network-related issues. Log and manage tickets using the company's service desk system. Deliver both remote and on-site support for office and remote users. Prioritise and escalate incidents in line with business impact and SLAs. Routine IT Operations Monitor core IT systems including servers, backups, and network services. Conduct regular access reviews, inventory checks, and routine maintenance. Manage Active Directory accounts (creation, modification, removal). Configure and deploy workstations, ensuring standardised setup and smooth onboarding. Support secure disposal and recycling of IT equipment. Project Delivery Participate actively in IT projects, including system migrations and infrastructure upgrades. Support the business-wide Microsoft 365 tenant consolidation project. Collaborate with colleagues and stakeholders to meet project objectives. Maintain thorough project documentation and status updates. Key Knowledge, Skills, Experience required: Essential: Proven experience in a 1st/2nd line support role within a service desk environment. Strong working knowledge of Microsoft Office 365 (SharePoint, OneDrive, Teams). Proficiency in Microsoft Windows and Office troubleshooting and support. Experience with Microsoft Active Directory and user account management. Understanding of basic networking concepts (DNS, DHCP, VPNs). Familiarity with Azure virtual services and consumption monitoring. Awareness of cyber security principles and ability to respond to incidents. Hands-on experience with hardware/software installation and configuration. Strong communication and diagnostic skills. Ability to manage IT asset inventory and maintain accurate records. Desirable Exposure to Microsoft Server environments. Experience supporting hybrid working environments. Knowledge of Zoom and other unified communication tools. Salary 25-28k, Mon - Fri 9am - 5.30pm hours Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV, please assume your application has been unsuccessful on this occasion. Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector. Job Type: Full-time
THIS IS AN OFFICE-BASED ROLE - NO HYBRID/REMOTE OPTIONS. YOU MUST BE ABLE TO COMMUTE TO SOUTHAMPTON DAILY. THE COMPANY DOES NOT OFFER SPONSORSHIP Our client is a leading Financial Services brokerage based in Southampton. Due to expansion, they are looking to recruit an IT Support Technician to join their office-based team. This is a dynamic role within a growing organisation that actively invests in its IT infrastructure and people. You'll have the opportunity to deepen your technical skills, take ownership of project tasks, and influence the development of a unified IT environment across a group of businesses MAIN RESPONSIBILITY To provide responsive and effective 1st and 2nd line technical support across the business, both remotely and on-site, ensuring minimal disruption to users and efficient resolution of technical issues. This role supports both BAU (business-as-usual) IT operations and contributes significantly to key IT projects, particularly around systems standardisation and Microsoft 365 migration. Key accountabilities: User Support Provide 1st and 2nd line technical support via phone, email, Teams, and in person. Troubleshoot and resolve hardware, software, and network-related issues. Log and manage tickets using the company's service desk system. Deliver both remote and on-site support for office and remote users. Prioritise and escalate incidents in line with business impact and SLAs. Routine IT Operations Monitor core IT systems including servers, backups, and network services. Conduct regular access reviews, inventory checks, and routine maintenance. Manage Active Directory accounts (creation, modification, removal). Configure and deploy workstations, ensuring standardised setup and smooth onboarding. Support secure disposal and recycling of IT equipment. Project Delivery Participate actively in IT projects, including system migrations and infrastructure upgrades. Support the business-wide Microsoft 365 tenant consolidation project. Collaborate with colleagues and stakeholders to meet project objectives. Maintain thorough project documentation and status updates. Key Knowledge, Skills, Experience required: Essential: Proven experience in a 1st/2nd line support role within a service desk environment. Strong working knowledge of Microsoft Office 365 (SharePoint, OneDrive, Teams). Proficiency in Microsoft Windows and Office troubleshooting and support. Experience with Microsoft Active Directory and user account management. Understanding of basic networking concepts (DNS, DHCP, VPNs). Familiarity with Azure virtual services and consumption monitoring. Awareness of cyber security principles and ability to respond to incidents. Hands-on experience with hardware/software installation and configuration. Strong communication and diagnostic skills. Ability to manage IT asset inventory and maintain accurate records. Desirable Exposure to Microsoft Server environments. Experience supporting hybrid working environments. Knowledge of Zoom and other unified communication tools. Salary 25-28k, Mon - Fri 9am - 5.30pm hours Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV, please assume your application has been unsuccessful on this occasion. Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector. Job Type: Full-time
Close Brothers
The Vacancy The role is a lead contributor within the Winterflood Software Delivery team, carrying Governance Committee responsibilities and reporting to the Head of Software Engineering. It is accountable for leading the growing delivery management practice, coaching and mentoring teams to enhance delivery quality and cadence. The role manages key technology change initiatives in collaboration with stakeholders to ensure timely delivery of high-quality software, while also overseeing the product and software change roadmap, delivery governance, software releases, and incident management. It contributes to the Software Development Lifecycle alongside engineering and product leadership and supports operational resilience through robust planning, performance reporting, and third-party management. The role involves leading a well-structured and resourced team with aligned objectives and personal development plans that support the overall business strategy. Additionally, it holds responsibility for contributing to the broader Software Engineering and Technology Strategy, owning the planning and execution of the software roadmap, and clearly communicating progress, performance, and plans across all levels of the business. RESPONSIBILITIES Lead Project and Delivery staff across the business to deliver all product & software projects & change. Implement & manage Product & Software Change governance ensuring procedures are followed with a full audit trail from design to delivery into production. Work with the broader delivery management team to ensure that squads are resourced appropriately to deliver the Product & Software Roadmap and Plan. Own the completion of all effective people management processes (recruitment, objectives, personal development, talent & succession & performance management) for the function. Promote the maintenance of a strong culture of compliance, risk management, integrity, innovation, client focus and other such Winterflood or Close Brothers values. Encourage and support a culture of innovation and forward thinking. Build strong relationships with other functions and business units to collectively achieve Winterflood strategic priorities and goals. Lead the delivery management practice at Winterflood, coaching and mentoring teams to improve delivery quality and cadence evangelising best practice in delivery management Input to the Software Engineering Strategy and ownership of planning and delivery of the strategic roadmap. Ensure challenge where appropriate at assigned governance committees in the spirit of growing the business within risk appetite & regulation. Contribute towards the negotiation of technology vendor contracts and agreements as required ensuring all appropriate risk assessments and outsourcing points have been considered. Communication to all levels of the business of progress, performance, and planning. Lead the day-to-day oversight of Software Delivery, raising any issues to the Head of Software Engineering as appropriate. Ownership of live issues & incidents ensuring all facts are established, communication of updates & resolution and a root cause is identified with a supporting plan to fix. Ensure all resulting actions are closed. Ensure proactive communication with all internal stakeholders - particularly with respect to technology performance & change. Leadership of designated staff ensuring delivery of technology performance, architecture, design & change follow formal governance. Take clear remedial action where necessary and informing the Head of Software Engineering as and when appropriate. Sponsor personal development across the function to ensure effective succession with skills & knowledge aligned to long-term strategic requirements. Required Skills and Knowledge 5 years+ proven experience in Software Delivery Management, preferably in Financial Services. Proven experience of delivery of complex technology change, achieving demonstrable business results Adaptable approach, befitting of a small growing business with excellent communication skills. Mandatory Qualification: A degree (or equivalent level qualification) in a relevant IT specialism or proven experience to the same level. Tools: Delivery Management / Product Management tools such as JIRA, Azure DevOps or Equivalent Project Management Tools (e.g Microsoft Project) Benefits Competitive salary inclusive of discretionary annual bonus & annual pay review Work Abroad Policy for up to 15 days per year 25 days holiday plus bank holidays and additional well-being day Option to purchase an additional 5 days holiday per year Flexible working options available, including hybrid working Pension scheme up to 10% employer contribution Sharesave scheme Income Protection & Life insurance (4 x salary core level of cover) Private health care via BUPA Employee Assistance Programme Discounted Gym Membership Variety of travel to work schemes At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role. To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you. The Company Winterflood Securities is a leading market maker committed to providing liquidity and flexible execution services to retail brokers, asset managers and institutional investors. Winterflood's strengths are a combination of traditional trading values and the performance of our own cutting edge technology. Our experienced team of traders helps clients achieve high quality execution in over 15,000 tradable instruments including UK, European and North American Equities together with Investment Trusts, Exchange Traded Products, Fixed Income, Structured Products and Funds. Founded in 1988, Winterflood has gone from being a niche market maker in the UK Small Cap market, to a mature, diverse and major liquidity provider across multiple asset classes in the UK and European markets. Winterflood is authorised and regulated by the Financial Conduct Authority. Winterflood Securities is a wholly-owned subsidiary of Close Brothers Group plc, a specialist financial services group which makes loans, takes deposits, trades securities and provides advice and investment management solutions to a wide range of clients. Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. We employ approximately 4,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange. The Benefits Private medical Discounted health checks Stakeholder pension contribution Gym discounts Cycle to work scheme Gym discounts Purchase additional holiday
The Vacancy The role is a lead contributor within the Winterflood Software Delivery team, carrying Governance Committee responsibilities and reporting to the Head of Software Engineering. It is accountable for leading the growing delivery management practice, coaching and mentoring teams to enhance delivery quality and cadence. The role manages key technology change initiatives in collaboration with stakeholders to ensure timely delivery of high-quality software, while also overseeing the product and software change roadmap, delivery governance, software releases, and incident management. It contributes to the Software Development Lifecycle alongside engineering and product leadership and supports operational resilience through robust planning, performance reporting, and third-party management. The role involves leading a well-structured and resourced team with aligned objectives and personal development plans that support the overall business strategy. Additionally, it holds responsibility for contributing to the broader Software Engineering and Technology Strategy, owning the planning and execution of the software roadmap, and clearly communicating progress, performance, and plans across all levels of the business. RESPONSIBILITIES Lead Project and Delivery staff across the business to deliver all product & software projects & change. Implement & manage Product & Software Change governance ensuring procedures are followed with a full audit trail from design to delivery into production. Work with the broader delivery management team to ensure that squads are resourced appropriately to deliver the Product & Software Roadmap and Plan. Own the completion of all effective people management processes (recruitment, objectives, personal development, talent & succession & performance management) for the function. Promote the maintenance of a strong culture of compliance, risk management, integrity, innovation, client focus and other such Winterflood or Close Brothers values. Encourage and support a culture of innovation and forward thinking. Build strong relationships with other functions and business units to collectively achieve Winterflood strategic priorities and goals. Lead the delivery management practice at Winterflood, coaching and mentoring teams to improve delivery quality and cadence evangelising best practice in delivery management Input to the Software Engineering Strategy and ownership of planning and delivery of the strategic roadmap. Ensure challenge where appropriate at assigned governance committees in the spirit of growing the business within risk appetite & regulation. Contribute towards the negotiation of technology vendor contracts and agreements as required ensuring all appropriate risk assessments and outsourcing points have been considered. Communication to all levels of the business of progress, performance, and planning. Lead the day-to-day oversight of Software Delivery, raising any issues to the Head of Software Engineering as appropriate. Ownership of live issues & incidents ensuring all facts are established, communication of updates & resolution and a root cause is identified with a supporting plan to fix. Ensure all resulting actions are closed. Ensure proactive communication with all internal stakeholders - particularly with respect to technology performance & change. Leadership of designated staff ensuring delivery of technology performance, architecture, design & change follow formal governance. Take clear remedial action where necessary and informing the Head of Software Engineering as and when appropriate. Sponsor personal development across the function to ensure effective succession with skills & knowledge aligned to long-term strategic requirements. Required Skills and Knowledge 5 years+ proven experience in Software Delivery Management, preferably in Financial Services. Proven experience of delivery of complex technology change, achieving demonstrable business results Adaptable approach, befitting of a small growing business with excellent communication skills. Mandatory Qualification: A degree (or equivalent level qualification) in a relevant IT specialism or proven experience to the same level. Tools: Delivery Management / Product Management tools such as JIRA, Azure DevOps or Equivalent Project Management Tools (e.g Microsoft Project) Benefits Competitive salary inclusive of discretionary annual bonus & annual pay review Work Abroad Policy for up to 15 days per year 25 days holiday plus bank holidays and additional well-being day Option to purchase an additional 5 days holiday per year Flexible working options available, including hybrid working Pension scheme up to 10% employer contribution Sharesave scheme Income Protection & Life insurance (4 x salary core level of cover) Private health care via BUPA Employee Assistance Programme Discounted Gym Membership Variety of travel to work schemes At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role. To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you. The Company Winterflood Securities is a leading market maker committed to providing liquidity and flexible execution services to retail brokers, asset managers and institutional investors. Winterflood's strengths are a combination of traditional trading values and the performance of our own cutting edge technology. Our experienced team of traders helps clients achieve high quality execution in over 15,000 tradable instruments including UK, European and North American Equities together with Investment Trusts, Exchange Traded Products, Fixed Income, Structured Products and Funds. Founded in 1988, Winterflood has gone from being a niche market maker in the UK Small Cap market, to a mature, diverse and major liquidity provider across multiple asset classes in the UK and European markets. Winterflood is authorised and regulated by the Financial Conduct Authority. Winterflood Securities is a wholly-owned subsidiary of Close Brothers Group plc, a specialist financial services group which makes loans, takes deposits, trades securities and provides advice and investment management solutions to a wide range of clients. Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. We employ approximately 4,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange. The Benefits Private medical Discounted health checks Stakeholder pension contribution Gym discounts Cycle to work scheme Gym discounts Purchase additional holiday
