Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Berg re. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: - To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. - To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. - To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service - Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. - Ensure that core information systems and services are delivered reliably and to expected standards. - Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. - Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. - Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. - Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. - Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: - Expertise in and successful experience of systems with knowledge of technologies. -A track record in financial and project management within IT. -Demonstrable experience in strategic planning. - Expertise in the analysis and development of IT processes and change management. -Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. - Recent experience in securing contracts within a Procurement process. - Proven experience in leading and managing a team. - Recent experience of implementing a Cyber Security strategy. - Previous experience in managing effective relationships at a senior level and with external stakeholders. - Ability to delegate tasks whilst maintaining high quality. - High level of analytical skills. - Highly developed and demonstrable communication and presentation skills. - Ability to work under pressure and meet strict deadlines. - Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. Desirable but not essential: . click apply for full job details
Sep 04, 2025
Full time
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Berg re. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: - To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. - To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. - To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service - Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. - Ensure that core information systems and services are delivered reliably and to expected standards. - Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. - Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. - Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. - Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. - Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: - Expertise in and successful experience of systems with knowledge of technologies. -A track record in financial and project management within IT. -Demonstrable experience in strategic planning. - Expertise in the analysis and development of IT processes and change management. -Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. - Recent experience in securing contracts within a Procurement process. - Proven experience in leading and managing a team. - Recent experience of implementing a Cyber Security strategy. - Previous experience in managing effective relationships at a senior level and with external stakeholders. - Ability to delegate tasks whilst maintaining high quality. - High level of analytical skills. - Highly developed and demonstrable communication and presentation skills. - Ability to work under pressure and meet strict deadlines. - Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. Desirable but not essential: . click apply for full job details
City & Capital are currently working with one of the UK's most dynamic and fast-growing specialist property finance lenders who are renowned for their innovation and tailored products to suit the needs of a broad range of professional borrowers, such as property developers and investors. Our client currently offers a range of property-backed loans to cover bridging finance, development exits, commercial mortgages and buy to let. They have exciting plans to launch new solutions within this range, as well as to expand their product reach into new markets. As a result, they are keen to expand their market leading product development and innovation team with the appointment of an experienced & knowledgeable Product Manager who will play an integral role in the management & performance of existing products, as well as being key to the innovation of new loan products for existing and new market segments. Our client is known for their capacity to understand the needs of borrowers in an ever-changing environment and offer loans to suit most situations, including smaller loans for smaller projects, extending to large loans ranging between £50m - £100m for larger scale real estate plans. Due to success to date, the lender has now doubled the size of their UK loan book and team 6 times in the last 6 years, with plans to achieve this for a 7th time across the coming period. Product innovation and delivery will be key to the attainment of this. You will work closely with the lenders Chief Mortgage Officer & Senior Product Lead within the role. This is also a role that comes with plenty of progression potential for those that are successful in the role. About the Role The successful candidate will work as a key part of the Chief Mortgage Officer's product and innovation team and will help to shape and optimise the firm's specialist lending products -covering residential, semi-commercial and commercial real estate. You'll conduct market and competitor research, analyse broker and borrower feedback, and collaborate with internal teams (such as sales and underwriting) to deliver solutions that meet the needs of the borrowers. Ultimately, you will devise and create products that are commercially viable, aligned to the needs of the companies funding partners and desirable for the core borrower. This is a fast-paced, hands-on role with huge strategic impact. Key Responsibilities Own the full product lifecycle for specialist lending products Analyse market trends and identify growth opportunities Build and maintain product requirements with input from internal teams Develop business cases aligned to wider company strategy Monitor product performance and support data-driven optimisation Act as a key voice in shaping how products are launched, marketed, and communicated Work closely with Sales and BDMs to align offering with broker and borrower needs The ideal candidate will demonstrate current or previous experience in product innovation/development for a lender operating within the mortgage, commercial real estate or specialist property finance markets. This role may also suit a proactive Product Analyst looking to take a step up. You will demonstrate a sharp commercial mindset and a proven ability to build business cases to assess & make recommendations on aspects such as product pricing, margin, and risk trade-offs. The capacity to analyse product and loan book performance is essential, as is the ability to deliver strategic insights to senior stakeholders and external partners to demonstrate product performance and/or viability. On?Offer: Our client is ideally looking to pay between £55k - £70k as a basic salary for the ideal individual, relevant to experience. Higher offers may also be considered for exceptional talent and potential. Salary will be complemented by a favourable bonus scheme too, that will significantly enhance annual earnings. Most notably, due to our clients continued growth & strong and proven promote from within policy, this is also a role that comes with plenty of progression potential, where excellent performance is delivered. In turn, this could see you propel both career standing & salary within, as you make a real impact on the role and business. The role will be based in ourclients Mayfair offices, offering a collaborative and fast paced working environment. There is a reasonable amount of urgency to fill this position as you might expect, for the reasons outlined. We do not expect this role to be on the market for long! Therefore, if this role does sound like one that you are both qualified for and interested in then we look forward to your application as soon as possible. We do not expect this role to be on the market for long! We will aim to review your application as soon as possible and get back to you with an update following. We look forward to hearing from you. Kind Regards, The City and Capital Team.
Sep 01, 2025
Full time
City & Capital are currently working with one of the UK's most dynamic and fast-growing specialist property finance lenders who are renowned for their innovation and tailored products to suit the needs of a broad range of professional borrowers, such as property developers and investors. Our client currently offers a range of property-backed loans to cover bridging finance, development exits, commercial mortgages and buy to let. They have exciting plans to launch new solutions within this range, as well as to expand their product reach into new markets. As a result, they are keen to expand their market leading product development and innovation team with the appointment of an experienced & knowledgeable Product Manager who will play an integral role in the management & performance of existing products, as well as being key to the innovation of new loan products for existing and new market segments. Our client is known for their capacity to understand the needs of borrowers in an ever-changing environment and offer loans to suit most situations, including smaller loans for smaller projects, extending to large loans ranging between £50m - £100m for larger scale real estate plans. Due to success to date, the lender has now doubled the size of their UK loan book and team 6 times in the last 6 years, with plans to achieve this for a 7th time across the coming period. Product innovation and delivery will be key to the attainment of this. You will work closely with the lenders Chief Mortgage Officer & Senior Product Lead within the role. This is also a role that comes with plenty of progression potential for those that are successful in the role. About the Role The successful candidate will work as a key part of the Chief Mortgage Officer's product and innovation team and will help to shape and optimise the firm's specialist lending products -covering residential, semi-commercial and commercial real estate. You'll conduct market and competitor research, analyse broker and borrower feedback, and collaborate with internal teams (such as sales and underwriting) to deliver solutions that meet the needs of the borrowers. Ultimately, you will devise and create products that are commercially viable, aligned to the needs of the companies funding partners and desirable for the core borrower. This is a fast-paced, hands-on role with huge strategic impact. Key Responsibilities Own the full product lifecycle for specialist lending products Analyse market trends and identify growth opportunities Build and maintain product requirements with input from internal teams Develop business cases aligned to wider company strategy Monitor product performance and support data-driven optimisation Act as a key voice in shaping how products are launched, marketed, and communicated Work closely with Sales and BDMs to align offering with broker and borrower needs The ideal candidate will demonstrate current or previous experience in product innovation/development for a lender operating within the mortgage, commercial real estate or specialist property finance markets. This role may also suit a proactive Product Analyst looking to take a step up. You will demonstrate a sharp commercial mindset and a proven ability to build business cases to assess & make recommendations on aspects such as product pricing, margin, and risk trade-offs. The capacity to analyse product and loan book performance is essential, as is the ability to deliver strategic insights to senior stakeholders and external partners to demonstrate product performance and/or viability. On?Offer: Our client is ideally looking to pay between £55k - £70k as a basic salary for the ideal individual, relevant to experience. Higher offers may also be considered for exceptional talent and potential. Salary will be complemented by a favourable bonus scheme too, that will significantly enhance annual earnings. Most notably, due to our clients continued growth & strong and proven promote from within policy, this is also a role that comes with plenty of progression potential, where excellent performance is delivered. In turn, this could see you propel both career standing & salary within, as you make a real impact on the role and business. The role will be based in ourclients Mayfair offices, offering a collaborative and fast paced working environment. There is a reasonable amount of urgency to fill this position as you might expect, for the reasons outlined. We do not expect this role to be on the market for long! Therefore, if this role does sound like one that you are both qualified for and interested in then we look forward to your application as soon as possible. We do not expect this role to be on the market for long! We will aim to review your application as soon as possible and get back to you with an update following. We look forward to hearing from you. Kind Regards, The City and Capital Team.
Deputy Chief Operating Officer - Consumer Finance London (Hybrid) Up to £160,000 + Bonus + Benefits Our client, a leading name in consumer finance, is seeking a commercially astute and analytically minded Deputy Chief Operating Officer to join their senior leadership team. This is a strategic, high-impact role designed for a data-driven operator with a consultancy background and a proven ability to deliver meaningful change across complex businesses. You'll be supporting the COO in driving operational excellence across a fast-paced, regulated environment, with a focus on business performance, process improvement, and data-led transformation including the application of AI technologies to drive operational efficiencies. This is a hybrid role, requiring a minimum of 3 days per week onsite in London. Candidates must be within commuting distance. Responsibilities: Lead and support operational initiatives across key business functions Analyse complex data sets to generate actionable insights and monitor performance Collaborate cross-functionally to identify early issues and deliver long-term solutions Drive innovation using AI tools to enhance processes, automation, and decision-making Own delivery of key strategic projects from planning through execution Act as a key advisor and operational partner to the COO Represent the COO across the senior leadership team, helping to shape and execute the company's strategic vision What we're looking for: MBA-qualified, with strong academic background in business, finance, or related fields 2-4 years' experience in a top-tier consultancy (Big 4 or equivalent), with exposure to financial services or transformation projects Deep understanding of consumer finance operations and regulatory frameworks Hands-on experience applying AI, automation or advanced analytics in a business operations setting Strong commercial and operational acumen with experience owning or influencing P&L Exceptional communication and relationship-building skills with senior stakeholders Strategic thinker with a hands-on mindset and comfort working across data, process, and delivery Proven ability to work across functions and deliver change in fast-paced environments Why apply? Opportunity to shape operations in a purpose-led financial services business Hybrid working with 3 days a week in modern London HQ Exposure to senior executive decision-making Real influence on strategy, innovation, and transformation Collaborative, high-performing leadership team If you're a senior operator with a consultancy mindset, a passion for data and AI, and experience in the consumer finance space this is a rare opportunity to step into a role with both commercial influence and leadership progression. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Sep 01, 2025
Full time
Deputy Chief Operating Officer - Consumer Finance London (Hybrid) Up to £160,000 + Bonus + Benefits Our client, a leading name in consumer finance, is seeking a commercially astute and analytically minded Deputy Chief Operating Officer to join their senior leadership team. This is a strategic, high-impact role designed for a data-driven operator with a consultancy background and a proven ability to deliver meaningful change across complex businesses. You'll be supporting the COO in driving operational excellence across a fast-paced, regulated environment, with a focus on business performance, process improvement, and data-led transformation including the application of AI technologies to drive operational efficiencies. This is a hybrid role, requiring a minimum of 3 days per week onsite in London. Candidates must be within commuting distance. Responsibilities: Lead and support operational initiatives across key business functions Analyse complex data sets to generate actionable insights and monitor performance Collaborate cross-functionally to identify early issues and deliver long-term solutions Drive innovation using AI tools to enhance processes, automation, and decision-making Own delivery of key strategic projects from planning through execution Act as a key advisor and operational partner to the COO Represent the COO across the senior leadership team, helping to shape and execute the company's strategic vision What we're looking for: MBA-qualified, with strong academic background in business, finance, or related fields 2-4 years' experience in a top-tier consultancy (Big 4 or equivalent), with exposure to financial services or transformation projects Deep understanding of consumer finance operations and regulatory frameworks Hands-on experience applying AI, automation or advanced analytics in a business operations setting Strong commercial and operational acumen with experience owning or influencing P&L Exceptional communication and relationship-building skills with senior stakeholders Strategic thinker with a hands-on mindset and comfort working across data, process, and delivery Proven ability to work across functions and deliver change in fast-paced environments Why apply? Opportunity to shape operations in a purpose-led financial services business Hybrid working with 3 days a week in modern London HQ Exposure to senior executive decision-making Real influence on strategy, innovation, and transformation Collaborative, high-performing leadership team If you're a senior operator with a consultancy mindset, a passion for data and AI, and experience in the consumer finance space this is a rare opportunity to step into a role with both commercial influence and leadership progression. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Our client, a prestigious City based Multi Asset fund manager is seeking a Senior Compliance Assurance & Monitoring lead to take on a 12 month maternity cover. The business has a approx. AUM of over £15+ billion and employ's approximately 200 employees in the UK. The role is 70% BAU with 30% programme delivery. You will lead the Compliance Monitoring team of 2 direct reports and own the risk-based Compliance Monitoring Plan across the firms various entities, as well as offering the business your assitance in both Enterprise Risk tasks and the ideally the firm's ICARA submission. You will be availiable to start within the next 4 - 10 weeks (No later than ). You will be required to have evident current/past staff leadership skills please and experience from the buy side / investments & funds domain. Overview Operating within the second line of defence, the Compliance Monitoring Team provides independent assurance to the regulated Boards on the adequacy and effectiveness of systems and controls across the business through robust monitoring, thematic reviews, action tracking, reporting, and stakeholder engagement. The Head of Compliance Monitoring is responsible for managing the Compliance Monitoring Team, and overseeing the design, timely execution, and continuous improvement of the compliance monitoring framework. The role ensures that operations align with regulatory standards and internal policies, and that the firm is not exposed to undue risk. In addition, the Head of Compliance Monitoring will be involved with the organisation's Enterprise Risk Management strategy, ensuring proactive identification, assessment, and mitigation of strategic, operational, financial, and regulatory risks. The role also includes general support to the Compliance Advisory team, and the Chief Legal & Compliance Officer, including effective cover for other areas within the Compliance team as required, reporting to, and membership of, relevant in-house committees, and engagement with the internal audit department and the internal audit plan. Compliance Monitoring Programme Design & Delivery Design and implement a risk-based compliance monitoring programme that aligns with evolving regulatory expectations, internal priorities and risk objectives, securing Board agreement to the plan. Lead the ongoing design, development and maintenance of the monitoring plan, procedures, methodologies and reporting templates so oversight remains consistent, effective and scalable. Continuously track regulatory change and emerging best practice, enhancing the framework so all parts of the firm are appropriately monitored-particularly during periods of change-and ensuring relevant rule changes are incorporated into the plan. Enterprise Risk Framework Oversight and Delivery Oversee the identification, assessment and mitigation of strategic, operational, financial and compliance risks across the firm, embedding risk awareness into business planning and decision-making. Maintain and evolve the corporate risk register and report key risk indicators to executive committees and regulated boards. Define and oversee risk appetite statements so risks are managed within agreed thresholds and business objectives. Work closely with Internal Audit, Legal and Operations to drive a unified approach to risk, and report metrics and trends to regulated boards and the Audit & Risk Committee to enable proactive governance. Team Leadership & Development Lead, coach and mentor a high-performing Compliance Monitoring team, fostering professional development, technical depth and a collaborative culture. Direct the timely delivery of the Compliance Monitoring Programme by overseeing planning and execution of thematic reviews and regular control testing, ensuring quality, consistency and regulatory alignment. Stakeholder Engagement Work with business stakeholders to ensure monitoring findings are resolved and embedded within operational and strategic processes. Serve as a trusted adviser to senior leadership, offering expert guidance on compliance risks, internal controls and regulatory developments. Reporting & External Relations Produce high-quality reports for regulated Boards, the Audit & Risk Committee and other executive forums, translating compliance, risk and audit outcomes into clear, actionable insights and providing regular status updates on delivery of the monitoring plan and thematic work. Escalate delays or missed action deadlines to drive accountability and timely remediation. Engage with internal/external auditors, regulators and industry bodies as required, representing the firm with professionalism and subject-matter credibility. Support due diligence of outsourced providers (e.g., custodians, depositaries, transfer agents) and deliver meaningful reports and conclusions to senior management. Assist with Internal Audit information requests and track remedial actions to closure. General Support to the Chief Legal & Compliance Officer Conduct targeted research on new products, projects, business enhancements and regulatory developments, and lead day-to-day delivery of agreed projects to time and quality. Ensure alignment with team, departmental and business objectives, and provide general support to the Head of Compliance Advisory and the Chief Operating Officer as needed. Experience / Knowledge - Compliance, Risk & Regulatory Expertise Demonstrable track record across compliance monitoring, surveillance, audit and enterprise risk management within regulated financial services. Strong understanding of compliance frameworks, including design and execution of monitoring programmes and thematic reviews. Experience / Knowledge - Investment & Market Knowledge Sound knowledge of investment products and financial markets, with the ability to apply this understanding to compliance communications, reviews and risk analysis.
Sep 01, 2025
Full time
Our client, a prestigious City based Multi Asset fund manager is seeking a Senior Compliance Assurance & Monitoring lead to take on a 12 month maternity cover. The business has a approx. AUM of over £15+ billion and employ's approximately 200 employees in the UK. The role is 70% BAU with 30% programme delivery. You will lead the Compliance Monitoring team of 2 direct reports and own the risk-based Compliance Monitoring Plan across the firms various entities, as well as offering the business your assitance in both Enterprise Risk tasks and the ideally the firm's ICARA submission. You will be availiable to start within the next 4 - 10 weeks (No later than ). You will be required to have evident current/past staff leadership skills please and experience from the buy side / investments & funds domain. Overview Operating within the second line of defence, the Compliance Monitoring Team provides independent assurance to the regulated Boards on the adequacy and effectiveness of systems and controls across the business through robust monitoring, thematic reviews, action tracking, reporting, and stakeholder engagement. The Head of Compliance Monitoring is responsible for managing the Compliance Monitoring Team, and overseeing the design, timely execution, and continuous improvement of the compliance monitoring framework. The role ensures that operations align with regulatory standards and internal policies, and that the firm is not exposed to undue risk. In addition, the Head of Compliance Monitoring will be involved with the organisation's Enterprise Risk Management strategy, ensuring proactive identification, assessment, and mitigation of strategic, operational, financial, and regulatory risks. The role also includes general support to the Compliance Advisory team, and the Chief Legal & Compliance Officer, including effective cover for other areas within the Compliance team as required, reporting to, and membership of, relevant in-house committees, and engagement with the internal audit department and the internal audit plan. Compliance Monitoring Programme Design & Delivery Design and implement a risk-based compliance monitoring programme that aligns with evolving regulatory expectations, internal priorities and risk objectives, securing Board agreement to the plan. Lead the ongoing design, development and maintenance of the monitoring plan, procedures, methodologies and reporting templates so oversight remains consistent, effective and scalable. Continuously track regulatory change and emerging best practice, enhancing the framework so all parts of the firm are appropriately monitored-particularly during periods of change-and ensuring relevant rule changes are incorporated into the plan. Enterprise Risk Framework Oversight and Delivery Oversee the identification, assessment and mitigation of strategic, operational, financial and compliance risks across the firm, embedding risk awareness into business planning and decision-making. Maintain and evolve the corporate risk register and report key risk indicators to executive committees and regulated boards. Define and oversee risk appetite statements so risks are managed within agreed thresholds and business objectives. Work closely with Internal Audit, Legal and Operations to drive a unified approach to risk, and report metrics and trends to regulated boards and the Audit & Risk Committee to enable proactive governance. Team Leadership & Development Lead, coach and mentor a high-performing Compliance Monitoring team, fostering professional development, technical depth and a collaborative culture. Direct the timely delivery of the Compliance Monitoring Programme by overseeing planning and execution of thematic reviews and regular control testing, ensuring quality, consistency and regulatory alignment. Stakeholder Engagement Work with business stakeholders to ensure monitoring findings are resolved and embedded within operational and strategic processes. Serve as a trusted adviser to senior leadership, offering expert guidance on compliance risks, internal controls and regulatory developments. Reporting & External Relations Produce high-quality reports for regulated Boards, the Audit & Risk Committee and other executive forums, translating compliance, risk and audit outcomes into clear, actionable insights and providing regular status updates on delivery of the monitoring plan and thematic work. Escalate delays or missed action deadlines to drive accountability and timely remediation. Engage with internal/external auditors, regulators and industry bodies as required, representing the firm with professionalism and subject-matter credibility. Support due diligence of outsourced providers (e.g., custodians, depositaries, transfer agents) and deliver meaningful reports and conclusions to senior management. Assist with Internal Audit information requests and track remedial actions to closure. General Support to the Chief Legal & Compliance Officer Conduct targeted research on new products, projects, business enhancements and regulatory developments, and lead day-to-day delivery of agreed projects to time and quality. Ensure alignment with team, departmental and business objectives, and provide general support to the Head of Compliance Advisory and the Chief Operating Officer as needed. Experience / Knowledge - Compliance, Risk & Regulatory Expertise Demonstrable track record across compliance monitoring, surveillance, audit and enterprise risk management within regulated financial services. Strong understanding of compliance frameworks, including design and execution of monitoring programmes and thematic reviews. Experience / Knowledge - Investment & Market Knowledge Sound knowledge of investment products and financial markets, with the ability to apply this understanding to compliance communications, reviews and risk analysis.
Job Title: Director of Transactional Finance & Shared Services Location: London (with team members based in Kuala Lumpur, London, and Houston) Reports to: Chief Financial Officer Robert Walters is delighted to be partnering with a leading global organisation operating across multiple sectors. With operations spanning 11 offices in six countries and generating revenues of £150m, this private equity-backed business is renowned for its expertise in delivering innovative solutions and services worldwide. We are currently supporting them in the search for a highly skilled Director of Transactional Finance & Shared Services to join their team in London. This is an exciting opportunity to lead a newly centralised function, drive operational excellence, and shape the future of transactional finance within a dynamic organisation. Role Overview: The Director of Transactional Finance & Shared Services will oversee all aspects of transaction processing across the business, with a particular focus on payroll and billing processes for contractors. This role involves leading the transformation from regional finance teams to a centralised structure, optimising processes for accuracy and efficiency, and driving continuous improvement through automation and collaboration with IT and sales stakeholders. This is a unique opportunity to build and shape a new team while influencing key decisions around structure and hiring. Once operational, the focus will shift towards delivering measurable outcomes through KPIs, refining upstream processes, and enhancing customer service. Key Responsibilities: Payroll & Billing Oversight: Ensure contractors are paid accurately and on time across all jurisdictions. Oversee related payroll submissions and ensure timely customer invoicing. Credit Control Management: Lead the global credit control function to optimise cash collection processes. Accounts Payable & Receivable: Oversee accounts payable, staff expenses, and accounts receivable processes globally. Process Improvement: Continuously refine finance processes to drive efficiency and identify opportunities for automation. Collaborate with IT to deliver technology solutions that enhance operations. Upstream Process Optimisation: Partner with sales stakeholders to ensure clean data flow into finance systems by improving upstream processes. Policy Ownership: Develop policies governing upstream processes and work with stakeholders (e.g., commercial finance, HR, sales enablement) to embed these policies into behaviours across the organisation. Commercial Judgements: Act as an escalation point for decisions around customer credit limits, non-standard billing exceptions, or contractors working without purchase orders. System Ownership: Serve as the business owner of the pay-and-bill system, liaising with vendors and IT support for day-to-day releases and minor system developments. KPI Dashboard Development: Devise and own an operational finance KPI dashboard to monitor performance metrics effectively. Brief senior stakeholders on issues and translate them into actionable plans with clear accountability. Key Competencies & Skills: Proven experience operating in multi-jurisdictional environments with teams located across different regions. Experience in contract-based environments with knowledge of pay-and-bill processes is highly advantageous. Shared services experience with evidence of driving continuous improvement essential. Demonstrated ability to optimise team structures for leaner, more efficient operations; experience in offshoring/outsourcing is beneficial. Methodical approach with strong process-driven skills; able to design policies that translate into tangible actions embedded within organisational behaviours. Data-driven mindset with a history of using analytics to refine processes and improve efficiency. Customer-focused mentality capable of fostering this approach within teams to deliver exceptional service beyond basic processing tasks. Proven leadership skills with a track record of upskilling teams to achieve better business outcomes. Confident communicator who can adapt presentation style for diverse stakeholders. Why Join This Organisation? This is an exceptional opportunity to join a forward-thinking organisation at a pivotal moment in its transformation journey. As part of the leadership team, you'll have the chance to shape a new centralised function while driving innovation, efficiency, and customer service excellence across global operations. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Sep 01, 2025
Full time
Job Title: Director of Transactional Finance & Shared Services Location: London (with team members based in Kuala Lumpur, London, and Houston) Reports to: Chief Financial Officer Robert Walters is delighted to be partnering with a leading global organisation operating across multiple sectors. With operations spanning 11 offices in six countries and generating revenues of £150m, this private equity-backed business is renowned for its expertise in delivering innovative solutions and services worldwide. We are currently supporting them in the search for a highly skilled Director of Transactional Finance & Shared Services to join their team in London. This is an exciting opportunity to lead a newly centralised function, drive operational excellence, and shape the future of transactional finance within a dynamic organisation. Role Overview: The Director of Transactional Finance & Shared Services will oversee all aspects of transaction processing across the business, with a particular focus on payroll and billing processes for contractors. This role involves leading the transformation from regional finance teams to a centralised structure, optimising processes for accuracy and efficiency, and driving continuous improvement through automation and collaboration with IT and sales stakeholders. This is a unique opportunity to build and shape a new team while influencing key decisions around structure and hiring. Once operational, the focus will shift towards delivering measurable outcomes through KPIs, refining upstream processes, and enhancing customer service. Key Responsibilities: Payroll & Billing Oversight: Ensure contractors are paid accurately and on time across all jurisdictions. Oversee related payroll submissions and ensure timely customer invoicing. Credit Control Management: Lead the global credit control function to optimise cash collection processes. Accounts Payable & Receivable: Oversee accounts payable, staff expenses, and accounts receivable processes globally. Process Improvement: Continuously refine finance processes to drive efficiency and identify opportunities for automation. Collaborate with IT to deliver technology solutions that enhance operations. Upstream Process Optimisation: Partner with sales stakeholders to ensure clean data flow into finance systems by improving upstream processes. Policy Ownership: Develop policies governing upstream processes and work with stakeholders (e.g., commercial finance, HR, sales enablement) to embed these policies into behaviours across the organisation. Commercial Judgements: Act as an escalation point for decisions around customer credit limits, non-standard billing exceptions, or contractors working without purchase orders. System Ownership: Serve as the business owner of the pay-and-bill system, liaising with vendors and IT support for day-to-day releases and minor system developments. KPI Dashboard Development: Devise and own an operational finance KPI dashboard to monitor performance metrics effectively. Brief senior stakeholders on issues and translate them into actionable plans with clear accountability. Key Competencies & Skills: Proven experience operating in multi-jurisdictional environments with teams located across different regions. Experience in contract-based environments with knowledge of pay-and-bill processes is highly advantageous. Shared services experience with evidence of driving continuous improvement essential. Demonstrated ability to optimise team structures for leaner, more efficient operations; experience in offshoring/outsourcing is beneficial. Methodical approach with strong process-driven skills; able to design policies that translate into tangible actions embedded within organisational behaviours. Data-driven mindset with a history of using analytics to refine processes and improve efficiency. Customer-focused mentality capable of fostering this approach within teams to deliver exceptional service beyond basic processing tasks. Proven leadership skills with a track record of upskilling teams to achieve better business outcomes. Confident communicator who can adapt presentation style for diverse stakeholders. Why Join This Organisation? This is an exceptional opportunity to join a forward-thinking organisation at a pivotal moment in its transformation journey. As part of the leadership team, you'll have the chance to shape a new centralised function while driving innovation, efficiency, and customer service excellence across global operations. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
4Recruitment Services are seeking a Director of Public Health on an interim basis for our client in West London. The Director of Public Health is required to be a visible system leader in the councils Health and Care Partnership (HHCP) and will contribute available resources directly under the DPH control and influence HHCP resource allocation to ensure that the local public health system proactively tackles the health, care and wider determinants that affect health and wellbeing in the councils communities. This will include working with local communities, to develop solutions in response to challenges that affect health and contribute to health inequalities. DUTIES AND RESPONSIBILITIES INCLUDE: Delivering the councils duties to protect and improve public health, and any functions and regulations to improve public health protection and health improvement delegated to the local authority by the Secretary of State Being the chief officer and principal adviser for public health to the Council, system partners, and local communities, influencing policy and practice Supporting the Chief Executive and Councillors in developing and delivering the Council s strategic agenda and maintain their confidence, and the confidence of national, and regional partners An effective role as statutory member of the Council s Health and Wellbeing Board; to advise on the development of the Joint Local Health and Wellbeing Strategy that sets out the priority assessed needs of the population, and for shaping the health and wellbeing agenda; using the national outcomes frameworks; public health, NHS and social care Being an active participant at Place through strategic participation as a leader within HHCP, contributing and directing the priorities for population health improvement, influencing change and enabling a culture of continuous improvement in health and wellbeing, innovation and evaluation. Exercising the functions of the Council to plan for, and respond to emergencies that present a risk to the publics health Commissioning and the delivery of services which are effective, are value for money and meet quality standards. Utilise the public health resources imaginatively and cost effectively across all domains of public health in order to improve health and wellbeing of local communities and reduce inequalities in health outcomes. The Council s role in co-operating with the police, the probation and the prison service to assess the risks posed by violent or sexual offenders Producing an annual independent report on the health of the population and communities of the council, progress that demonstrates improving health and reducing inequalities and making recommendations that stimulates debate and/or action by the Council and partners ESSENTIAL REQUIREMENTS INCLUDE: Inclusion in the GMC Specialist Register/GDC Specialist List or UK Public Health Register(UKPHR) If in the above Register / List in a specialty other than public health medicine/dental public health, must have equivalent training and/or appropriate experience of public health medicine practice Public health specialist registrar applicants who are not yet on the GMC Specialist Register/GDC Specialist List in dental public health/UKPHR must provide verifiable signed documentary evidence that they are within 6 months of gaining entry at the date of interview; all other applicants must provide verifiable signed documentary evidence that they have applied for inclusion in the GMC/GDC/UKPHR specialist registers Minimum of three years experience of public health practice at senior level Experience of working in complex political and social environments High level of understanding of epidemiology and statistics, public health practice, health promotion, health economics and health care evaluation Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
Sep 01, 2025
Contractor
4Recruitment Services are seeking a Director of Public Health on an interim basis for our client in West London. The Director of Public Health is required to be a visible system leader in the councils Health and Care Partnership (HHCP) and will contribute available resources directly under the DPH control and influence HHCP resource allocation to ensure that the local public health system proactively tackles the health, care and wider determinants that affect health and wellbeing in the councils communities. This will include working with local communities, to develop solutions in response to challenges that affect health and contribute to health inequalities. DUTIES AND RESPONSIBILITIES INCLUDE: Delivering the councils duties to protect and improve public health, and any functions and regulations to improve public health protection and health improvement delegated to the local authority by the Secretary of State Being the chief officer and principal adviser for public health to the Council, system partners, and local communities, influencing policy and practice Supporting the Chief Executive and Councillors in developing and delivering the Council s strategic agenda and maintain their confidence, and the confidence of national, and regional partners An effective role as statutory member of the Council s Health and Wellbeing Board; to advise on the development of the Joint Local Health and Wellbeing Strategy that sets out the priority assessed needs of the population, and for shaping the health and wellbeing agenda; using the national outcomes frameworks; public health, NHS and social care Being an active participant at Place through strategic participation as a leader within HHCP, contributing and directing the priorities for population health improvement, influencing change and enabling a culture of continuous improvement in health and wellbeing, innovation and evaluation. Exercising the functions of the Council to plan for, and respond to emergencies that present a risk to the publics health Commissioning and the delivery of services which are effective, are value for money and meet quality standards. Utilise the public health resources imaginatively and cost effectively across all domains of public health in order to improve health and wellbeing of local communities and reduce inequalities in health outcomes. The Council s role in co-operating with the police, the probation and the prison service to assess the risks posed by violent or sexual offenders Producing an annual independent report on the health of the population and communities of the council, progress that demonstrates improving health and reducing inequalities and making recommendations that stimulates debate and/or action by the Council and partners ESSENTIAL REQUIREMENTS INCLUDE: Inclusion in the GMC Specialist Register/GDC Specialist List or UK Public Health Register(UKPHR) If in the above Register / List in a specialty other than public health medicine/dental public health, must have equivalent training and/or appropriate experience of public health medicine practice Public health specialist registrar applicants who are not yet on the GMC Specialist Register/GDC Specialist List in dental public health/UKPHR must provide verifiable signed documentary evidence that they are within 6 months of gaining entry at the date of interview; all other applicants must provide verifiable signed documentary evidence that they have applied for inclusion in the GMC/GDC/UKPHR specialist registers Minimum of three years experience of public health practice at senior level Experience of working in complex political and social environments High level of understanding of epidemiology and statistics, public health practice, health promotion, health economics and health care evaluation Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Bergère. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service: Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. Ensure that core information systems and services are delivered reliably and to expected standards. Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security: Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People: Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement: Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation: Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance: Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer. The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: Expertise in and successful experience of systems with knowledge of technologies. A track record in financial and project management within IT. Demonstrable experience in strategic planning. Expertise in the analysis and development of IT processes and change management. Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. Recent experience in securing contracts within a Procurement process. Proven experience in leading and managing a team. Recent experience of implementing a Cyber Security strategy. Previous experience in managing effective relationships at a senior level and with external stakeholders. Ability to delegate tasks whilst maintaining high quality. High level of analytical skills. Highly developed and demonstrable communication and presentation skills. Ability to work under pressure and meet strict deadlines. Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. . click apply for full job details
Sep 01, 2025
Full time
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Bergère. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service: Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. Ensure that core information systems and services are delivered reliably and to expected standards. Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security: Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People: Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement: Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation: Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance: Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer. The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: Expertise in and successful experience of systems with knowledge of technologies. A track record in financial and project management within IT. Demonstrable experience in strategic planning. Expertise in the analysis and development of IT processes and change management. Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. Recent experience in securing contracts within a Procurement process. Proven experience in leading and managing a team. Recent experience of implementing a Cyber Security strategy. Previous experience in managing effective relationships at a senior level and with external stakeholders. Ability to delegate tasks whilst maintaining high quality. High level of analytical skills. Highly developed and demonstrable communication and presentation skills. Ability to work under pressure and meet strict deadlines. Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. . click apply for full job details
