Adecco are seeking a highly capable and motivated Complaints Officer to join our Local Authority clients Homeless Intervention and Prevention Team. This is a key role focused on enhancing service delivery through effective complaint resolution, stakeholder engagement, and continuous improvement initiatives. About the Role This position plays a critical role in ensuring that customer feedback is handled with professionalism, empathy, and efficiency. You will be responsible for managing complex complaints, responding to member enquiries, and identifying opportunities to improve service quality and operational effectiveness. The role requires close collaboration with colleagues across all levels of the organisation, including senior leadership. Complaints Officer Public Sector - Local Authority Temporary Role - 6 months with possible extension Full Time - Monday to Friday, 36 hours per week 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - 2 days per week in office (based in Croydon) IT equipment provided ASAP start Key Responsibilities Lead and manage Housing Needs complaints, ensuring adherence to corporate policies and timelines. Investigate and respond to complex complaints, including Stage 2 and Ombudsman cases. Provide expert advice on complaint resolution, including compensation recommendations. Support continuous improvement of complaints systems and processes. Coach and develop staff to embed a positive complaints culture. Collaborate with internal and external stakeholders to ensure effective complaint resolution. Monitor and oversee action plans arising from Ombudsman findings. Maintain up-to-date knowledge of housing legislation and best practices. What We're Looking For Essential Knowledge & Experience: Strong understanding of local government complaints processes. Experience in Housing Needs or similar setting. Knowledge of housing legislation and complaint handling codes. Proven track record in managing complex complaints and delivering service improvements. Skills & Abilities: Excellent analytical and problem-solving skills. Strong written and verbal communication. Ability to influence and collaborate across teams. Resilience and adaptability in a fast-paced environment. Commitment to equality, diversity, and customer service excellence. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 04, 2025
Contractor
Adecco are seeking a highly capable and motivated Complaints Officer to join our Local Authority clients Homeless Intervention and Prevention Team. This is a key role focused on enhancing service delivery through effective complaint resolution, stakeholder engagement, and continuous improvement initiatives. About the Role This position plays a critical role in ensuring that customer feedback is handled with professionalism, empathy, and efficiency. You will be responsible for managing complex complaints, responding to member enquiries, and identifying opportunities to improve service quality and operational effectiveness. The role requires close collaboration with colleagues across all levels of the organisation, including senior leadership. Complaints Officer Public Sector - Local Authority Temporary Role - 6 months with possible extension Full Time - Monday to Friday, 36 hours per week 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - 2 days per week in office (based in Croydon) IT equipment provided ASAP start Key Responsibilities Lead and manage Housing Needs complaints, ensuring adherence to corporate policies and timelines. Investigate and respond to complex complaints, including Stage 2 and Ombudsman cases. Provide expert advice on complaint resolution, including compensation recommendations. Support continuous improvement of complaints systems and processes. Coach and develop staff to embed a positive complaints culture. Collaborate with internal and external stakeholders to ensure effective complaint resolution. Monitor and oversee action plans arising from Ombudsman findings. Maintain up-to-date knowledge of housing legislation and best practices. What We're Looking For Essential Knowledge & Experience: Strong understanding of local government complaints processes. Experience in Housing Needs or similar setting. Knowledge of housing legislation and complaint handling codes. Proven track record in managing complex complaints and delivering service improvements. Skills & Abilities: Excellent analytical and problem-solving skills. Strong written and verbal communication. Ability to influence and collaborate across teams. Resilience and adaptability in a fast-paced environment. Commitment to equality, diversity, and customer service excellence. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Part-Time Health & Safety Advisor - Temp Southside of Edinburgh based hybrid working available Part-Time Hours flexible on specific hours & days to be worked - up to 25 hours Temp role for a minimum of 2 months strong potential for extension & may become permanent Pay rate up to 24.00 per hour + holiday pay (depending on skills & relevant experience) Search Consultancy are currently working exclusively with an Edinburgh based client in the housing services sector to recruit an experienced Health & Safety Advisor Officer on a Part-Time Temporary basis during a period of transition for the business. Sitting within the HR team & reporting to both the Head of HR & CEO, the successful candidate will be responsible for developing and supporting the Health and Safety processes, procedures and systems within the business, as well as providing guidance and support on health, safety and environmental issues across the business & it's locations. This is a Part-Time role working up to a maximum of 25 hours per week between Monday & Friday. The client is happy to be flexible in terms of the number of hours worked and the days & times these hours are worked in the week to suit the availability and commitments of the successful candidate. Duties involved in this role will include: Act as Health & Safety "Competent Person", acting as the 'go-to' person for H&S advice and assistance across the business Leading on development of a positive H&S culture Manage the Policy and Procedure framework for H&S, ensuring that H&S policy is fit for purpose and regularly reviewed Co-ordinate legal and statutory requirements relating to the sector, recording and reporting any non-compliance and following up on any actions Offering guidance and support in relation to Risk Management Supporting with delivery of fire risk assessments across locations ensuring that risks are controlled and preventative measures in place Development of a regular H&S check process to be conducted by colleagues Delivering relevant H&S audits and reports Developing & rolling out the company's incident reporting system, maintaining accident, incident and near miss records and compliance with the reporting of Injuries, diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) Leading on accident and incident investigations Providing organisational guidance in relation to H&S training requirements for staff Various other related H&S duties as required In order to be considered for this role your skills and experience should include: Previous relevant experience within a specific Health & Safety advisor role carrying out duties in line with the above - this experience is ESSENTIAL and candidates who have this experience from either the Housing or Care sector would be at a distinct advantage Excellent communication skills, both written and verbal - this is absolutely ESSENTIAL as you will be in communications with both internal and external stakeholders at all levels Candidates who have or are working towards IOSH or NEBOSH would be preferred, although this is not essential Solid IT Skills including the full MS Office suite If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Sep 04, 2025
Contractor
Part-Time Health & Safety Advisor - Temp Southside of Edinburgh based hybrid working available Part-Time Hours flexible on specific hours & days to be worked - up to 25 hours Temp role for a minimum of 2 months strong potential for extension & may become permanent Pay rate up to 24.00 per hour + holiday pay (depending on skills & relevant experience) Search Consultancy are currently working exclusively with an Edinburgh based client in the housing services sector to recruit an experienced Health & Safety Advisor Officer on a Part-Time Temporary basis during a period of transition for the business. Sitting within the HR team & reporting to both the Head of HR & CEO, the successful candidate will be responsible for developing and supporting the Health and Safety processes, procedures and systems within the business, as well as providing guidance and support on health, safety and environmental issues across the business & it's locations. This is a Part-Time role working up to a maximum of 25 hours per week between Monday & Friday. The client is happy to be flexible in terms of the number of hours worked and the days & times these hours are worked in the week to suit the availability and commitments of the successful candidate. Duties involved in this role will include: Act as Health & Safety "Competent Person", acting as the 'go-to' person for H&S advice and assistance across the business Leading on development of a positive H&S culture Manage the Policy and Procedure framework for H&S, ensuring that H&S policy is fit for purpose and regularly reviewed Co-ordinate legal and statutory requirements relating to the sector, recording and reporting any non-compliance and following up on any actions Offering guidance and support in relation to Risk Management Supporting with delivery of fire risk assessments across locations ensuring that risks are controlled and preventative measures in place Development of a regular H&S check process to be conducted by colleagues Delivering relevant H&S audits and reports Developing & rolling out the company's incident reporting system, maintaining accident, incident and near miss records and compliance with the reporting of Injuries, diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) Leading on accident and incident investigations Providing organisational guidance in relation to H&S training requirements for staff Various other related H&S duties as required In order to be considered for this role your skills and experience should include: Previous relevant experience within a specific Health & Safety advisor role carrying out duties in line with the above - this experience is ESSENTIAL and candidates who have this experience from either the Housing or Care sector would be at a distinct advantage Excellent communication skills, both written and verbal - this is absolutely ESSENTIAL as you will be in communications with both internal and external stakeholders at all levels Candidates who have or are working towards IOSH or NEBOSH would be preferred, although this is not essential Solid IT Skills including the full MS Office suite If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Role overview ID: Entity: Vistry Services Region: Vistry Services Department: Strategic Land Contract Type: Permanent - Full Time Job Location: Brentwood, Essex Date Posted: 15.05.2025 We have an exciting opportunity for an Associate Project Director to join our team within Vistry Services Strategic Land, at our Brentwood office and on-site in Chelmsford. As our Associate Project Director, you will be responsible for the ongoing delivery of our flagship project at Beaulieu to completion, responsible for budget control, on-site infrastructure delivery and project management. Additionally, project lead for a number of smaller sites, as well as Technical/Development support for the wider Strategic Land team. The role will suit an experienced Technical/Construction/Development specialist with a history of successfully delivering complex consortium projects at scale, focused on the on-site technical/engineering delivery. This position will report to the Head of Technical. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality 5 GCSEs to include Maths and English Experience in the provision of strategic infrastructure History of delivery from land acquisition to adoption Experience of financial modelling and budget control An ability to prioritize and delegate as appropriate A general background knowledge in development, civil and project management Excellent knowledge of Section 38, 104 and 278 Adoption Agreements Procuring multi-utility packages and an understanding of statutory service wayleaves and easements An understanding of contract procurement under ICC and NEC forms of contract Excellent communication and project management Strong interpersonal skills to build relationships across all internal and external parties Highly organized, motivated and goal-orientated Full diving licence Desirable Degree in appropriate field Membership of a professional body Confident in their own abilities Can make informed decisions under pressure Ability to see opportunities to value engineer where opportunities arise Working knowledge of Health and Safety best practice Prince 2 Foundation/Practitioner More about the Associate Project Director role Project Lead for a flagship scheme with significant infrastructure delivery and oversight of 2 on-site Project Managers. The delivery of primary infrastructure to serve both internal and external land sales across our portfolio. Taking responsibility for and supporting the cost consultant and contract administrator and working with NEC and ICC forms of contract with a Principal Contractor. Manage, review and maintain the financial viability of each development and ensure technical budgets and cost to completes are forecast and robustly controlled, whilst liaising with the Financial Analysis team feeding into longer term budgets and forecasts. Lead and support a Vistry team where necessary in the delivery, maintenance and adoption of roads, drainage and open spaces. Programme, risk and opportunity registers and exit strategies are to be maintained in the agreed Strategic Land format for regular review. Ensure all contractual and legal requirements are logged, tracked and delivered for allocated developments. Secure pre and post start activities and planning conditions to be discharged via liaison with the Planning Team, Land Team and Local Planning Officer. Secure internal governance approval and ensure that all other necessary permissions have been applied for and secured to prevent delays occurring to start on site and project delivery. Work collaboratively with Vistry operating regions and other housebuilders, to enable their housebuilding delivery through efficient sitewide project management. Provide visibility across Vistry Group and operating Regions as to progress against target milestones. Manage consultant expenditure within the project budget. Show a strong team ethic within a multi-skilled Strategic Land team, demonstrating Vistry's core values of Integrity, Caring and Quality. Be an ambassador for Vistry and Strategic Land to our customers, subcontractors, statutory authorities and the general public. Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empowerus to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation,â and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. Benefits Annual Leave Enjoy 28 days' holiday
Sep 04, 2025
Full time
Role overview ID: Entity: Vistry Services Region: Vistry Services Department: Strategic Land Contract Type: Permanent - Full Time Job Location: Brentwood, Essex Date Posted: 15.05.2025 We have an exciting opportunity for an Associate Project Director to join our team within Vistry Services Strategic Land, at our Brentwood office and on-site in Chelmsford. As our Associate Project Director, you will be responsible for the ongoing delivery of our flagship project at Beaulieu to completion, responsible for budget control, on-site infrastructure delivery and project management. Additionally, project lead for a number of smaller sites, as well as Technical/Development support for the wider Strategic Land team. The role will suit an experienced Technical/Construction/Development specialist with a history of successfully delivering complex consortium projects at scale, focused on the on-site technical/engineering delivery. This position will report to the Head of Technical. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality 5 GCSEs to include Maths and English Experience in the provision of strategic infrastructure History of delivery from land acquisition to adoption Experience of financial modelling and budget control An ability to prioritize and delegate as appropriate A general background knowledge in development, civil and project management Excellent knowledge of Section 38, 104 and 278 Adoption Agreements Procuring multi-utility packages and an understanding of statutory service wayleaves and easements An understanding of contract procurement under ICC and NEC forms of contract Excellent communication and project management Strong interpersonal skills to build relationships across all internal and external parties Highly organized, motivated and goal-orientated Full diving licence Desirable Degree in appropriate field Membership of a professional body Confident in their own abilities Can make informed decisions under pressure Ability to see opportunities to value engineer where opportunities arise Working knowledge of Health and Safety best practice Prince 2 Foundation/Practitioner More about the Associate Project Director role Project Lead for a flagship scheme with significant infrastructure delivery and oversight of 2 on-site Project Managers. The delivery of primary infrastructure to serve both internal and external land sales across our portfolio. Taking responsibility for and supporting the cost consultant and contract administrator and working with NEC and ICC forms of contract with a Principal Contractor. Manage, review and maintain the financial viability of each development and ensure technical budgets and cost to completes are forecast and robustly controlled, whilst liaising with the Financial Analysis team feeding into longer term budgets and forecasts. Lead and support a Vistry team where necessary in the delivery, maintenance and adoption of roads, drainage and open spaces. Programme, risk and opportunity registers and exit strategies are to be maintained in the agreed Strategic Land format for regular review. Ensure all contractual and legal requirements are logged, tracked and delivered for allocated developments. Secure pre and post start activities and planning conditions to be discharged via liaison with the Planning Team, Land Team and Local Planning Officer. Secure internal governance approval and ensure that all other necessary permissions have been applied for and secured to prevent delays occurring to start on site and project delivery. Work collaboratively with Vistry operating regions and other housebuilders, to enable their housebuilding delivery through efficient sitewide project management. Provide visibility across Vistry Group and operating Regions as to progress against target milestones. Manage consultant expenditure within the project budget. Show a strong team ethic within a multi-skilled Strategic Land team, demonstrating Vistry's core values of Integrity, Caring and Quality. Be an ambassador for Vistry and Strategic Land to our customers, subcontractors, statutory authorities and the general public. Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empowerus to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation,â and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. Benefits Annual Leave Enjoy 28 days' holiday
Eden Brown are seeking a temporary ASB Officer working a contract in Lancashire Purpose: To provide a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-social behaviour Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints. Work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities. Manage a safer neighbourhoods caseload, including initial assessment of seriousness and priority, investigation and legal recourse. Develop effective partnerships across neighbourhoods to address complex cases and issues identified in neighbourhood plans. - Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximize effective use of resources for safer neighbourhoods work. Make best use of legal resources, conducting court advocacy, making maximum use of in house resource and liaising with legal services providers where necessary. Criteria: Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Good understanding of the social, economic and political context in the neighbourhoods in which we operate Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Sep 03, 2025
Seasonal
Eden Brown are seeking a temporary ASB Officer working a contract in Lancashire Purpose: To provide a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-social behaviour Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints. Work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities. Manage a safer neighbourhoods caseload, including initial assessment of seriousness and priority, investigation and legal recourse. Develop effective partnerships across neighbourhoods to address complex cases and issues identified in neighbourhood plans. - Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximize effective use of resources for safer neighbourhoods work. Make best use of legal resources, conducting court advocacy, making maximum use of in house resource and liaising with legal services providers where necessary. Criteria: Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Good understanding of the social, economic and political context in the neighbourhoods in which we operate Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Are you a confident, strategic leader with the skills and drive to deliver transformative and impactful economic and societal change across a diverse portfolio? The Scottish Government has a unique opportunity for a Director General for Net Zero, to lead a dynamic team of five Directorates and three Executive Agencies which include 4,400 staff in five locations. This is a fantastic opportunity to lead with purpose and impact, fostering an inclusive culture where diverse talent is empowered to thrive. The purpose of this role is to forge and deliver a coherent, joined-up strategy and subsequent outcomes which bring a just transition of the economy whilst delivering transformational change across the whole of government. You will deliver the ambitious and far-reaching transformation of society and economy to achieve Net Zero targets, ensure a just transition for communities and individuals, and address the twin crises of climate change and biodiversity. Harnessing the economic opportunities of the transition to Net Zero and improving our biodiversity across both land and marine will be critical. As a key advisor to Ministers, you will offer confident evidence-based advice and will be able to connect with a wide range of stakeholders across organisations and boundaries to translate strategic vision into action. You will be accountable to Parliament for the following resources: Five Directorates will report to you with circa 2,400 people across: Energy and Climate Change Marine Environment and Forestry Agriculture and Rural Economy Offshore Wind Additionally, you will have Portfolio Accountable Officer oversight of 25 public bodies and the following three Executive Agencies (EAs represent a further 2,000 staff): Transport Scotland Forestry and Land Scotland Scottish Forestry As Director General for Net Zero you will be responsible for a total annual budget of circa £6 billion. Joining the top leadership team of the Scottish Government to lead core public policy and services at a time of unprecedented challenge responding to changing international political context and the cost-of-living crisis. You will provide direct support to the Cabinet Secretary for Climate Action and Energy, the Cabinet Secretary of Rural Affairs, Land Reform and Islands, the Cabinet Secretary for Transport, the Cabinet Secretary for Housing, and the Minister for Agriculture and Connectivity, and you will have a responsibility to the First Minister, Deputy First Minister and Cabinet. Responsibilities Reporting to the Permanent Secretary you will: Lead transformational change across the whole of Government, acting as a key communicator when engaging the public, business and third sector. Representing Scottish Government at the highest levels and focusing on one of the four top priorities for government to tackle the climate emergency. As part of the top leadership team, make collective decisions on key priorities that affect Scotland, including delivering Public Service Reform. This also includes workforce planning for the civil service and taking forward policies such as hybrid working and diversity and inclusion to support our people. Deliver an ambitious policy agenda that meets our emissions reduction targets and puts Scotland firmly on the pathway to Net Zero by 2045. Lead Directors to champion close working with other colleagues across government, with public bodies and other key delivery partners and external stakeholders. Ensuring delivery of outcomes for the benefit of the people of Scotland, developing a culture of collaboration and innovation. Ensure that the key services and sectors the country depends on are delivered and supported - transport, water, energy, agriculture, food and drink, marine economies of fishing and aquaculture, environment, the circular economy and forestry. As a key advisor to Ministers, offer confident evidence-based advice and be able to connect with a wide range of stakeholders across organisations and boundaries to translate strategic vision into action. Be committed to leading and enabling the continuing development of a high performing Director General family and Senior Team comprising eight Directors, with a strong, inclusive, positive working culture. Success Profile It is essential that you can provide evidence in your application of the professional experience and skills required for this role. In addition, candidates applying for roles with the government agencies and public bodies in Scotland are assessed in line with the Success Profiles framework that is used across the Civil Service. This means that as well as evidencing the professional experience and skills you will also be expected to evidence behaviours at the level required for this Senior Civil Service role. Experience: Leadership at Executive Team and Board level: Significant experience of leading the development and delivery of organisational strategy in a large and complex organisation, within government, the public sector or private sector Demonstrable experience of financial management of significant resource and capital budgets, together with overarching corporate governance experience. This includes Proven ability to deliver strategic objectives at pace and sustain them through periods of ambiguity and organisational change Significant experience of major programme and project delivery and operational delivery will be key in leading the portfolio, where a substantial element of the overall Scottish Government capital programme sits Achievement of measurable outcomes across a range of specialist subject areas, through effective cross-boundary working and partnership with a wide range of stakeholders Behaviours: Seeing the big picture (Level 6) Delivering at pace (Level 6) Leadership (Level 6) Communicating and Influencing (Level 6) Making effective decisions (Level 6) You can find out more about Success Profiles Behaviours, including descriptors for each level here: Behaviour levels - Success profiles: candidate guide - gov.scot How to apply Candidates must apply online, providing a CV and supporting statement (of no more than 500 words) that directly addresses the Experience criteria listed in the Success Profile above. General or unrelated statements will not be accepted and may result in your application being sifted out. Please ensure your statement clearly demonstrates how you meet the specified experience requirements. During the interview and assessment process we will test your skills and experience as well as behaviours aligned to this role. If you are shortlisted you will be provided with full details of the next stages of the selection and assessment process. This may include an individual psychological assessment and a stakeholder /staff engagement exercise. Assessments are scheduled for the weeks commencing 22, 29 September and 6 Octoberhowever this may be subject to change. Some of the assessments are likely to take place in person, further details will be provided to shortlisted candidates. The Final Interview Panel will take place in person in either Edinburgh or Glasgow. Interviews will be chaired by Liz Walmsley, Civil Service Commission. The other panel members are: Joe Griffin, Permanent Secretary, Scottish Government Jenny Stewart, Non-executive Director, Scottish Government Nicola Richards, Director, People Directorate, Scottish Government TBC Indicative Timeline Interviews: w/c 20 October. Timings are subject to change. You will be informed appropriately. Interview Expenses Any travel and subsistence expenses incurred during the selection process are the responsibility of the applicant. About us The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. Benefits Alongside your salary of £138,533, Scottish Government contributes £40,133 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Working pattern Applicants on any working pattern are welcome to apply for this post. If you are interested in applying on a job-share basis, please make clear in your application if you wish to be considered as a pre-existing job-share partnership or if you are interested in moving into a job-share arrangement. We will assess proposed working patterns against the business requirements for the post and discuss all options with candidates. Our standard hours are 37 hours per week, we offer a range of flexible and hybrid working options depending on the needs of the role. Edinburgh with regular travel across Scotland and to London. Please note that hybrid working arrangements currently apply. . click apply for full job details
Sep 03, 2025
Full time
Are you a confident, strategic leader with the skills and drive to deliver transformative and impactful economic and societal change across a diverse portfolio? The Scottish Government has a unique opportunity for a Director General for Net Zero, to lead a dynamic team of five Directorates and three Executive Agencies which include 4,400 staff in five locations. This is a fantastic opportunity to lead with purpose and impact, fostering an inclusive culture where diverse talent is empowered to thrive. The purpose of this role is to forge and deliver a coherent, joined-up strategy and subsequent outcomes which bring a just transition of the economy whilst delivering transformational change across the whole of government. You will deliver the ambitious and far-reaching transformation of society and economy to achieve Net Zero targets, ensure a just transition for communities and individuals, and address the twin crises of climate change and biodiversity. Harnessing the economic opportunities of the transition to Net Zero and improving our biodiversity across both land and marine will be critical. As a key advisor to Ministers, you will offer confident evidence-based advice and will be able to connect with a wide range of stakeholders across organisations and boundaries to translate strategic vision into action. You will be accountable to Parliament for the following resources: Five Directorates will report to you with circa 2,400 people across: Energy and Climate Change Marine Environment and Forestry Agriculture and Rural Economy Offshore Wind Additionally, you will have Portfolio Accountable Officer oversight of 25 public bodies and the following three Executive Agencies (EAs represent a further 2,000 staff): Transport Scotland Forestry and Land Scotland Scottish Forestry As Director General for Net Zero you will be responsible for a total annual budget of circa £6 billion. Joining the top leadership team of the Scottish Government to lead core public policy and services at a time of unprecedented challenge responding to changing international political context and the cost-of-living crisis. You will provide direct support to the Cabinet Secretary for Climate Action and Energy, the Cabinet Secretary of Rural Affairs, Land Reform and Islands, the Cabinet Secretary for Transport, the Cabinet Secretary for Housing, and the Minister for Agriculture and Connectivity, and you will have a responsibility to the First Minister, Deputy First Minister and Cabinet. Responsibilities Reporting to the Permanent Secretary you will: Lead transformational change across the whole of Government, acting as a key communicator when engaging the public, business and third sector. Representing Scottish Government at the highest levels and focusing on one of the four top priorities for government to tackle the climate emergency. As part of the top leadership team, make collective decisions on key priorities that affect Scotland, including delivering Public Service Reform. This also includes workforce planning for the civil service and taking forward policies such as hybrid working and diversity and inclusion to support our people. Deliver an ambitious policy agenda that meets our emissions reduction targets and puts Scotland firmly on the pathway to Net Zero by 2045. Lead Directors to champion close working with other colleagues across government, with public bodies and other key delivery partners and external stakeholders. Ensuring delivery of outcomes for the benefit of the people of Scotland, developing a culture of collaboration and innovation. Ensure that the key services and sectors the country depends on are delivered and supported - transport, water, energy, agriculture, food and drink, marine economies of fishing and aquaculture, environment, the circular economy and forestry. As a key advisor to Ministers, offer confident evidence-based advice and be able to connect with a wide range of stakeholders across organisations and boundaries to translate strategic vision into action. Be committed to leading and enabling the continuing development of a high performing Director General family and Senior Team comprising eight Directors, with a strong, inclusive, positive working culture. Success Profile It is essential that you can provide evidence in your application of the professional experience and skills required for this role. In addition, candidates applying for roles with the government agencies and public bodies in Scotland are assessed in line with the Success Profiles framework that is used across the Civil Service. This means that as well as evidencing the professional experience and skills you will also be expected to evidence behaviours at the level required for this Senior Civil Service role. Experience: Leadership at Executive Team and Board level: Significant experience of leading the development and delivery of organisational strategy in a large and complex organisation, within government, the public sector or private sector Demonstrable experience of financial management of significant resource and capital budgets, together with overarching corporate governance experience. This includes Proven ability to deliver strategic objectives at pace and sustain them through periods of ambiguity and organisational change Significant experience of major programme and project delivery and operational delivery will be key in leading the portfolio, where a substantial element of the overall Scottish Government capital programme sits Achievement of measurable outcomes across a range of specialist subject areas, through effective cross-boundary working and partnership with a wide range of stakeholders Behaviours: Seeing the big picture (Level 6) Delivering at pace (Level 6) Leadership (Level 6) Communicating and Influencing (Level 6) Making effective decisions (Level 6) You can find out more about Success Profiles Behaviours, including descriptors for each level here: Behaviour levels - Success profiles: candidate guide - gov.scot How to apply Candidates must apply online, providing a CV and supporting statement (of no more than 500 words) that directly addresses the Experience criteria listed in the Success Profile above. General or unrelated statements will not be accepted and may result in your application being sifted out. Please ensure your statement clearly demonstrates how you meet the specified experience requirements. During the interview and assessment process we will test your skills and experience as well as behaviours aligned to this role. If you are shortlisted you will be provided with full details of the next stages of the selection and assessment process. This may include an individual psychological assessment and a stakeholder /staff engagement exercise. Assessments are scheduled for the weeks commencing 22, 29 September and 6 Octoberhowever this may be subject to change. Some of the assessments are likely to take place in person, further details will be provided to shortlisted candidates. The Final Interview Panel will take place in person in either Edinburgh or Glasgow. Interviews will be chaired by Liz Walmsley, Civil Service Commission. The other panel members are: Joe Griffin, Permanent Secretary, Scottish Government Jenny Stewart, Non-executive Director, Scottish Government Nicola Richards, Director, People Directorate, Scottish Government TBC Indicative Timeline Interviews: w/c 20 October. Timings are subject to change. You will be informed appropriately. Interview Expenses Any travel and subsistence expenses incurred during the selection process are the responsibility of the applicant. About us The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules. Benefits Alongside your salary of £138,533, Scottish Government contributes £40,133 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Working pattern Applicants on any working pattern are welcome to apply for this post. If you are interested in applying on a job-share basis, please make clear in your application if you wish to be considered as a pre-existing job-share partnership or if you are interested in moving into a job-share arrangement. We will assess proposed working patterns against the business requirements for the post and discuss all options with candidates. Our standard hours are 37 hours per week, we offer a range of flexible and hybrid working options depending on the needs of the role. Edinburgh with regular travel across Scotland and to London. Please note that hybrid working arrangements currently apply. . click apply for full job details
Neighbourhood Team Leader Greater Manchester Hours of Work: 35 per week Salary: £41,142 - £43,341 Closing date: 7th September 2025 Interviews: To be confirmed At MSV Housing, we're passionate about creating safe, high-quality homes and thriving communities - and our Neighbourhood Team Leaders play a vital role in making that vision a reality. We're looking for an experienced and enthusiastic individual to join our established team and help lead the delivery of a holistic tenancy, property, and neighbourhood management service. This role is all about understanding the full picture - People, Property, and Place - and using that insight to make a real difference in our communities. Reporting to the Regional Neighbourhood Manager , you'll take an operational lead in ensuring our neighbourhood services are delivered effectively, consistently, and in line with MSV's policies and values. You'll be a key driver of service quality, helping to shape vibrant, inclusive places where people feel proud to live. We're especially keen to hear from candidates who are passionate about advocating for people and communities, and who bring a proactive, collaborative approach. What do our Neighbourhood Team Leaders do? Our Neighbourhood Team Leaders play a pivotal role in shaping vibrant, inclusive communities. Here's how: Champion Customer and Community Needs Proactively identify and respond to the challenges faced by our customers and communities, empowering frontline teams to deliver resilient, responsive services that truly make a difference. Lead and Inspire Manage and support Neighbourhood Officers and Coordinators, driving performance and fostering a culture of collaboration, accountability, and community wellbeing. Shape Strategy and Drive Improvement Contribute to the ongoing development and enhancement of MSV's Neighbourhood Strategy and Offer, providing clear direction and promoting our values and ethos across the team. Maximise Rental Income Take the lead on managing high-level rent arrears, ensuring efficient recovery in line with policy and sector best practice. Your work will help safeguard MSV's financial sustainability and exceed income targets. Ensure Regulatory Compliance Operate within the Regulator of Social Housing's Consumer Standards, ensuring our services meet the highest levels of quality and accountability. Build Strong Partnerships Strengthen relationships both internally and externally, working collaboratively across teams and with partner agencies to enhance the customer journey and promote joined-up working across neighbourhoods. What we're looking for: We're seeking a confident and capable leader who brings both experience and enthusiasm to the role. The ideal candidate will demonstrate: A commitment to continuous professional development, with evidence of ongoing learning and growth in both leadership and housing management. Proven experience in neighbourhood management, including successfully leading and supporting staff to deliver high-quality services. A track record of coaching and developing team members, helping them build their skills and meet performance standards. Strong organisational skills, with the ability to deliver high-quality work on time and manage competing priorities in a fast-paced environment. A customer-first mindset, with a genuine desire to deliver excellent services that meet the needs of diverse communities. Excellent interpersonal skills, with a friendly, professional approach and the ability to build positive relationships across teams and with external partners. We offer a range of great benefits including: Essential car user allowance to support you with car running costs. Flexibility on where you work with home working kit provided - at least 2 days per week are required in our offices. 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions. Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay. Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives. Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career. Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an anonymised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. If you wish to discuss the roles informally, please contact Tia Mantack, Regional Neighbourhood Manager on . Interviews are scheduled to take place during the middle of September however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Sep 02, 2025
Full time
Neighbourhood Team Leader Greater Manchester Hours of Work: 35 per week Salary: £41,142 - £43,341 Closing date: 7th September 2025 Interviews: To be confirmed At MSV Housing, we're passionate about creating safe, high-quality homes and thriving communities - and our Neighbourhood Team Leaders play a vital role in making that vision a reality. We're looking for an experienced and enthusiastic individual to join our established team and help lead the delivery of a holistic tenancy, property, and neighbourhood management service. This role is all about understanding the full picture - People, Property, and Place - and using that insight to make a real difference in our communities. Reporting to the Regional Neighbourhood Manager , you'll take an operational lead in ensuring our neighbourhood services are delivered effectively, consistently, and in line with MSV's policies and values. You'll be a key driver of service quality, helping to shape vibrant, inclusive places where people feel proud to live. We're especially keen to hear from candidates who are passionate about advocating for people and communities, and who bring a proactive, collaborative approach. What do our Neighbourhood Team Leaders do? Our Neighbourhood Team Leaders play a pivotal role in shaping vibrant, inclusive communities. Here's how: Champion Customer and Community Needs Proactively identify and respond to the challenges faced by our customers and communities, empowering frontline teams to deliver resilient, responsive services that truly make a difference. Lead and Inspire Manage and support Neighbourhood Officers and Coordinators, driving performance and fostering a culture of collaboration, accountability, and community wellbeing. Shape Strategy and Drive Improvement Contribute to the ongoing development and enhancement of MSV's Neighbourhood Strategy and Offer, providing clear direction and promoting our values and ethos across the team. Maximise Rental Income Take the lead on managing high-level rent arrears, ensuring efficient recovery in line with policy and sector best practice. Your work will help safeguard MSV's financial sustainability and exceed income targets. Ensure Regulatory Compliance Operate within the Regulator of Social Housing's Consumer Standards, ensuring our services meet the highest levels of quality and accountability. Build Strong Partnerships Strengthen relationships both internally and externally, working collaboratively across teams and with partner agencies to enhance the customer journey and promote joined-up working across neighbourhoods. What we're looking for: We're seeking a confident and capable leader who brings both experience and enthusiasm to the role. The ideal candidate will demonstrate: A commitment to continuous professional development, with evidence of ongoing learning and growth in both leadership and housing management. Proven experience in neighbourhood management, including successfully leading and supporting staff to deliver high-quality services. A track record of coaching and developing team members, helping them build their skills and meet performance standards. Strong organisational skills, with the ability to deliver high-quality work on time and manage competing priorities in a fast-paced environment. A customer-first mindset, with a genuine desire to deliver excellent services that meet the needs of diverse communities. Excellent interpersonal skills, with a friendly, professional approach and the ability to build positive relationships across teams and with external partners. We offer a range of great benefits including: Essential car user allowance to support you with car running costs. Flexibility on where you work with home working kit provided - at least 2 days per week are required in our offices. 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions. Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay. Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives. Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career. Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an anonymised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. If you wish to discuss the roles informally, please contact Tia Mantack, Regional Neighbourhood Manager on . Interviews are scheduled to take place during the middle of September however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Harrogate Neighbours (HNHA) exists to support and improve the lives of elderly and vulnerable people across the region, transforming lives and empowering the community on a daily basis! With over 50 years of experience, they provide a vast range of services ranging from meals on wheels in the community to residential care (at their homes in Starbeck and Boroughbridge). The charity s values focus on compassion, accountability, respect and excellence, and the incredible staff team deliver an uncompromised standard of care to all. Following a hugely successful restructure we are recruiting 2 pivotal new roles into this life affirming organisation and are looking for passionate and talented individuals able to take on the challenge of leading the charity through this exciting next phase. Are you a financial strategic leader with experience across governance, IT and compliance? We would love to hear from you! The Role The Director of Finance, IT & Compliance will be accountable for ensuring there is robust financial planning, compliance, and risk management throughout the organisation. Duties will include: Providing strategic advice, guidance and constructive challenge to the CEO, Board and associated committees on all issues related to financial matters. Providing robust financial due diligence and producing accurate and timely internal financial reports to support decision-making. Ensuring IT services are robust, compliant and futureproofed. Acting as Data Protection Officer (DPO) for the organisation. Collaborating with the CEO and Board to develop and implement strategies for diversifying income streams. The Person We are looking for an ACCA, ACA, or CIMA qualified accountant with significant experience operating in a senior financial position. With extensive experience in managing budgets, audits, and financial reporting, you should also have the ability to oversee, improve and implement financial systems, policies, and processes. Although charity or housing sector experience would be advantageous, we are also happy to look at people wanting to gain experience in this area providing they have knowledge of UK financial regulations, charity governance and compliance within housing providers. This is a leadership role so we are looking for a strong strategic thinker, someone inspiring, and a person who can lead the team and foster a culture of collaboration and excellence. Passion for the cause is key we are looking for an individual who will rise to the challenge of ensuring HNHA continues to change lives across the region. Why HNHA? Not only does HNHA care deeply for the people it serves in the community, but it also provides a wonderfully supportive working culture. Spending even a short time at the residential homes, or with the staff team, shows you what a special place this truly is. Following a successful restructure, this is a hugely exciting time to join the charity as they embark on the next phase of their journey. Benefits include: Health insurance from WPA 3 X Life cover with company pension Paid massages 1-to-1 Support Sessions: Fully paid and tailored for your personal growth. Long Service Awards: Celebrate milestones with rewards. Annual staff awards evening Events for Staff & Families: Regular gatherings to foster connection and fun. Access to Blue Light card Free on-site car park Free meals on shift as well as tea, coffee and water Nearby station and buses for commuting. The role will be hybrid with the option to work flexibly from home and The Cuttings, in Harrogate. To express your interest, or find out more, please apply directly or contact the team below. Please note that 1st stage interviews will be held on the 7th / 8th October and 2nd stage on Tuesday 14th October 2025. Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen, Charlie or Leanne who will be happy to advise on this. Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way. Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Sep 02, 2025
Full time
Harrogate Neighbours (HNHA) exists to support and improve the lives of elderly and vulnerable people across the region, transforming lives and empowering the community on a daily basis! With over 50 years of experience, they provide a vast range of services ranging from meals on wheels in the community to residential care (at their homes in Starbeck and Boroughbridge). The charity s values focus on compassion, accountability, respect and excellence, and the incredible staff team deliver an uncompromised standard of care to all. Following a hugely successful restructure we are recruiting 2 pivotal new roles into this life affirming organisation and are looking for passionate and talented individuals able to take on the challenge of leading the charity through this exciting next phase. Are you a financial strategic leader with experience across governance, IT and compliance? We would love to hear from you! The Role The Director of Finance, IT & Compliance will be accountable for ensuring there is robust financial planning, compliance, and risk management throughout the organisation. Duties will include: Providing strategic advice, guidance and constructive challenge to the CEO, Board and associated committees on all issues related to financial matters. Providing robust financial due diligence and producing accurate and timely internal financial reports to support decision-making. Ensuring IT services are robust, compliant and futureproofed. Acting as Data Protection Officer (DPO) for the organisation. Collaborating with the CEO and Board to develop and implement strategies for diversifying income streams. The Person We are looking for an ACCA, ACA, or CIMA qualified accountant with significant experience operating in a senior financial position. With extensive experience in managing budgets, audits, and financial reporting, you should also have the ability to oversee, improve and implement financial systems, policies, and processes. Although charity or housing sector experience would be advantageous, we are also happy to look at people wanting to gain experience in this area providing they have knowledge of UK financial regulations, charity governance and compliance within housing providers. This is a leadership role so we are looking for a strong strategic thinker, someone inspiring, and a person who can lead the team and foster a culture of collaboration and excellence. Passion for the cause is key we are looking for an individual who will rise to the challenge of ensuring HNHA continues to change lives across the region. Why HNHA? Not only does HNHA care deeply for the people it serves in the community, but it also provides a wonderfully supportive working culture. Spending even a short time at the residential homes, or with the staff team, shows you what a special place this truly is. Following a successful restructure, this is a hugely exciting time to join the charity as they embark on the next phase of their journey. Benefits include: Health insurance from WPA 3 X Life cover with company pension Paid massages 1-to-1 Support Sessions: Fully paid and tailored for your personal growth. Long Service Awards: Celebrate milestones with rewards. Annual staff awards evening Events for Staff & Families: Regular gatherings to foster connection and fun. Access to Blue Light card Free on-site car park Free meals on shift as well as tea, coffee and water Nearby station and buses for commuting. The role will be hybrid with the option to work flexibly from home and The Cuttings, in Harrogate. To express your interest, or find out more, please apply directly or contact the team below. Please note that 1st stage interviews will be held on the 7th / 8th October and 2nd stage on Tuesday 14th October 2025. Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen, Charlie or Leanne who will be happy to advise on this. Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way. Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Customer Engagement Officer Location: Hybrid and Didsbury, Manchester Salary: 30,036 up to 32,966 Full time /35 hours per week / Permanent Agile working with 3 Days per week in the Office (Fully office-based throughout the training period) About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations. The Role We are looking for a passionate and proactive Customer Engagement Officer to support our Asset Management Team in delivering high-quality housing services. This role is key to ensuring that residents are informed, involved, and supported throughout the delivery of planned works, compliance programmes, and improvement projects. You'll act as the bridge between technical teams and our customers - making sure they understand what's happening in their homes and feel confident in the services we provide. You'll coordinate communications, manage feedback, and help tailor services to meet the needs of our diverse customer base. Whether it's arranging access for surveys, explaining the scope of works, or responding to concerns, your role will be central to delivering a positive resident experience and ensuring our projects run smoothly and respectfully. Candidates We're seeking someone with excellent communication and interpersonal skills, who thrives on building trust and making a difference in people's lives. You'll have experience in customer service, resident engagement, or housing services - ideally within a social housing or customer-focused environment. A good understanding of housing operations planned works, and the importance of clear, empathetic communication is essential. You'll be organised, approachable, and confident working across teams and with a wide range of stakeholders. If you're enthusiastic about putting residents at the heart of service delivery, and want to be part of a supportive, values-driven organisation, Southway offers a fantastic opportunity to grow your career and make a real impact. This is an exciting opportunity and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. Closing Date: 15 September 2025 Interview Date: 30 September 2025 For an informal discussion please contact Andy Stafford, Contracts Manager on (phone number removed) or e-mail . Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Sep 02, 2025
Full time
Customer Engagement Officer Location: Hybrid and Didsbury, Manchester Salary: 30,036 up to 32,966 Full time /35 hours per week / Permanent Agile working with 3 Days per week in the Office (Fully office-based throughout the training period) About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues and partners. Southway values diversity in all aspects of its communities and operations. The Role We are looking for a passionate and proactive Customer Engagement Officer to support our Asset Management Team in delivering high-quality housing services. This role is key to ensuring that residents are informed, involved, and supported throughout the delivery of planned works, compliance programmes, and improvement projects. You'll act as the bridge between technical teams and our customers - making sure they understand what's happening in their homes and feel confident in the services we provide. You'll coordinate communications, manage feedback, and help tailor services to meet the needs of our diverse customer base. Whether it's arranging access for surveys, explaining the scope of works, or responding to concerns, your role will be central to delivering a positive resident experience and ensuring our projects run smoothly and respectfully. Candidates We're seeking someone with excellent communication and interpersonal skills, who thrives on building trust and making a difference in people's lives. You'll have experience in customer service, resident engagement, or housing services - ideally within a social housing or customer-focused environment. A good understanding of housing operations planned works, and the importance of clear, empathetic communication is essential. You'll be organised, approachable, and confident working across teams and with a wide range of stakeholders. If you're enthusiastic about putting residents at the heart of service delivery, and want to be part of a supportive, values-driven organisation, Southway offers a fantastic opportunity to grow your career and make a real impact. This is an exciting opportunity and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. Closing Date: 15 September 2025 Interview Date: 30 September 2025 For an informal discussion please contact Andy Stafford, Contracts Manager on (phone number removed) or e-mail . Strictly no agencies. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Resident Liaison Manager/ Customer Liaison Manager Social HousingHemel Hempstead We're currently hiring a customer liaison manager who will be delivering exceptional customer service within the social housing refurbishment sector. We re looking for an experienced Customer Liaison Manager to join our team, leading resident engagement across vital housing improvement and maintenance programmes. About the RoleAs our Customer Liaison Manager, you ll be the central link between residents, contractors, and the housing provider. You ll lead engagement activities, manage a small team of resident liaison officers, and make sure the works are delivered with minimal disruption, all while keeping customer satisfaction front and centre. You ll play a key role in: Acting as the main point of contact for residents during housing improvement and maintenance works. Managing a team of around 6 resident liaison officers Developing and delivering clear, timely updates about planned works and services. Proactively managing expectations and resolving any concerns swiftly and professionally. Ensuring vulnerable residents receive tailored communication and support. Working closely with project teams and contractors to keep disruption to a minimum. Attending site meetings and providing insight into resident concerns. Monitoring contractor performance through the eyes of the resident. Gathering and analysing feedback to drive service improvements. Producing regular reports on satisfaction levels and engagement activities. Promoting a culture of excellent customer service throughout the team of resident liaison officers. What We re Looking For Proven experience in a resident-focused role within the social housing sector (essential). Experience managing resident liaison officers Excellent communication and interpersonal skills, with the ability to handle difficult conversations. Knowledge of safeguarding and supporting vulnerable residents. Highly organised, with the ability to manage multiple projects and priorities. IT savvy, with experience using CRM systems and Microsoft Office. Previous team leadership experience is desirable. Must have a valid UK drivers licence Please reach out to Lucy at Build Recruitment for more info. (url removed) or (phone number removed)
Sep 01, 2025
Full time
Resident Liaison Manager/ Customer Liaison Manager Social HousingHemel Hempstead We're currently hiring a customer liaison manager who will be delivering exceptional customer service within the social housing refurbishment sector. We re looking for an experienced Customer Liaison Manager to join our team, leading resident engagement across vital housing improvement and maintenance programmes. About the RoleAs our Customer Liaison Manager, you ll be the central link between residents, contractors, and the housing provider. You ll lead engagement activities, manage a small team of resident liaison officers, and make sure the works are delivered with minimal disruption, all while keeping customer satisfaction front and centre. You ll play a key role in: Acting as the main point of contact for residents during housing improvement and maintenance works. Managing a team of around 6 resident liaison officers Developing and delivering clear, timely updates about planned works and services. Proactively managing expectations and resolving any concerns swiftly and professionally. Ensuring vulnerable residents receive tailored communication and support. Working closely with project teams and contractors to keep disruption to a minimum. Attending site meetings and providing insight into resident concerns. Monitoring contractor performance through the eyes of the resident. Gathering and analysing feedback to drive service improvements. Producing regular reports on satisfaction levels and engagement activities. Promoting a culture of excellent customer service throughout the team of resident liaison officers. What We re Looking For Proven experience in a resident-focused role within the social housing sector (essential). Experience managing resident liaison officers Excellent communication and interpersonal skills, with the ability to handle difficult conversations. Knowledge of safeguarding and supporting vulnerable residents. Highly organised, with the ability to manage multiple projects and priorities. IT savvy, with experience using CRM systems and Microsoft Office. Previous team leadership experience is desirable. Must have a valid UK drivers licence Please reach out to Lucy at Build Recruitment for more info. (url removed) or (phone number removed)
This is a fantastic opportunity for an HSE Officer to oversee health, safety, environmental and compliance practices within a global organisation. Based in Birmingham, with one day week based in the London office, this role is essential for ensuring compliance and promoting a safe working environment. Client Details Our client is a respected global organisation operating within the land, real estate, construction, and infrastructure sectors. This is a permanent position, based in their Birmingham office, within an organisation known for its focus on delivering quality services and maintaining high standards. Description The role of HSE Officer will involve: Ensuring the organisation complies with all relevant health, safety, and environmental standards. Working to standards ISO 45001, 14001, 50001. Conducting regular audits and risk assessments, implementing corrective actions where required. Managing workplace/desk assessments. Developing and updating HSE policies and procedures to reflect current legislation. Delivering training sessions to staff to promote a culture of safety and awareness. Investigating incidents and providing comprehensive reports to management. Monitoring and evaluating the effectiveness of safety measures and suggest continuous improvements. Being the main contact for any H&S queries and effectively liaising with all internal stakeholders. Profile A successful HSE Officer should have: A strong knowledge of HSE, compliance and ISO standards. A recognised qualification in health, safety, and environmental management (e.g. NEBOSH, IOSH). Strong understanding of HSE legislation and its practical application. Proven ability to conduct audits and deliver safety training. Experience with RAMS (Risk Assessment and Method Statements). Excellent organisational and communication skills. A proactive approach to problem-solving and improving safety standards. A background in the property and housing sector (beneficial). The willingness to travel to the London office 1-2 days per week (travel expenses covered). Job Offer The role of HSE Officer benefits from: A competitive salary of 35,000- 40,000 per annum. Comprehensive pension scheme (up to 9% matched) Life Assurance. 25 days annual leave (plus bank holidays). Opportunities for professional development and training. A collaborative and supportive working environment in Birmingham. The chance to make a meaningful impact. If you meet the criteria above and are ready to take on a rewarding role as an HSE Officer, we encourage you to apply today!
Sep 01, 2025
Full time
This is a fantastic opportunity for an HSE Officer to oversee health, safety, environmental and compliance practices within a global organisation. Based in Birmingham, with one day week based in the London office, this role is essential for ensuring compliance and promoting a safe working environment. Client Details Our client is a respected global organisation operating within the land, real estate, construction, and infrastructure sectors. This is a permanent position, based in their Birmingham office, within an organisation known for its focus on delivering quality services and maintaining high standards. Description The role of HSE Officer will involve: Ensuring the organisation complies with all relevant health, safety, and environmental standards. Working to standards ISO 45001, 14001, 50001. Conducting regular audits and risk assessments, implementing corrective actions where required. Managing workplace/desk assessments. Developing and updating HSE policies and procedures to reflect current legislation. Delivering training sessions to staff to promote a culture of safety and awareness. Investigating incidents and providing comprehensive reports to management. Monitoring and evaluating the effectiveness of safety measures and suggest continuous improvements. Being the main contact for any H&S queries and effectively liaising with all internal stakeholders. Profile A successful HSE Officer should have: A strong knowledge of HSE, compliance and ISO standards. A recognised qualification in health, safety, and environmental management (e.g. NEBOSH, IOSH). Strong understanding of HSE legislation and its practical application. Proven ability to conduct audits and deliver safety training. Experience with RAMS (Risk Assessment and Method Statements). Excellent organisational and communication skills. A proactive approach to problem-solving and improving safety standards. A background in the property and housing sector (beneficial). The willingness to travel to the London office 1-2 days per week (travel expenses covered). Job Offer The role of HSE Officer benefits from: A competitive salary of 35,000- 40,000 per annum. Comprehensive pension scheme (up to 9% matched) Life Assurance. 25 days annual leave (plus bank holidays). Opportunities for professional development and training. A collaborative and supportive working environment in Birmingham. The chance to make a meaningful impact. If you meet the criteria above and are ready to take on a rewarding role as an HSE Officer, we encourage you to apply today!
Training and Improvement Officer Lyndhurst, New Forest Hybrid (50% office-based) £35,646 to £39,469 per annum We are looking for a proactive Training and Improvement Officer to support and enhance the performance of our Housing Services team. This is a great opportunity for someone who enjoys working with people, systems, and data to drive improvement and support service excellence. About the Role In this varied role, you will take the lead on coordinating and delivering training for housing staff, promoting best practice in system use and data handling. You ll also work with teams to support performance monitoring and service improvement initiatives, using tools such as Microsoft Excel and Power BI to provide insightful reporting. You ll be key to embedding a performance-focused culture and ensuring staff are confident and capable in using systems and interpreting data to improve service outcomes. Training and Improvement Officer Key Responsibilities Deliver and coordinate training on housing systems and Microsoft 365 tools. Support performance monitoring and improvement across housing services. Develop and maintain reports and dashboards using Excel and/or Power BI. Provide guidance on data quality and system best practice. Work with teams to track KPIs and support informed decision-making. Collaborate with colleagues and external partners to support projects and improvements. Training and Improvement Officer Skills Required: Strong knowledge of Microsoft Excel; Power BI experience desirable. Confident communicator who can deliver training and explain technical info clearly. Organised and detail-focused, with experience managing data and supporting performance. Experience working in local government, housing, or a similar environment is a plus. Project coordination skills and familiarity with system improvement work are desirable. Training and Improvement Officer Additional Info Hybrid working (50% office-based). Occasional travel may be required. Casual car user allowance if applicable. Understanding of safeguarding responsibilities required (training provided). Apply Today If you re passionate about helping teams perform at their best and have a knack for training and data, we d love to hear from you. Apply now through Pin Point Recruitment
Sep 01, 2025
Full time
Training and Improvement Officer Lyndhurst, New Forest Hybrid (50% office-based) £35,646 to £39,469 per annum We are looking for a proactive Training and Improvement Officer to support and enhance the performance of our Housing Services team. This is a great opportunity for someone who enjoys working with people, systems, and data to drive improvement and support service excellence. About the Role In this varied role, you will take the lead on coordinating and delivering training for housing staff, promoting best practice in system use and data handling. You ll also work with teams to support performance monitoring and service improvement initiatives, using tools such as Microsoft Excel and Power BI to provide insightful reporting. You ll be key to embedding a performance-focused culture and ensuring staff are confident and capable in using systems and interpreting data to improve service outcomes. Training and Improvement Officer Key Responsibilities Deliver and coordinate training on housing systems and Microsoft 365 tools. Support performance monitoring and improvement across housing services. Develop and maintain reports and dashboards using Excel and/or Power BI. Provide guidance on data quality and system best practice. Work with teams to track KPIs and support informed decision-making. Collaborate with colleagues and external partners to support projects and improvements. Training and Improvement Officer Skills Required: Strong knowledge of Microsoft Excel; Power BI experience desirable. Confident communicator who can deliver training and explain technical info clearly. Organised and detail-focused, with experience managing data and supporting performance. Experience working in local government, housing, or a similar environment is a plus. Project coordination skills and familiarity with system improvement work are desirable. Training and Improvement Officer Additional Info Hybrid working (50% office-based). Occasional travel may be required. Casual car user allowance if applicable. Understanding of safeguarding responsibilities required (training provided). Apply Today If you re passionate about helping teams perform at their best and have a knack for training and data, we d love to hear from you. Apply now through Pin Point Recruitment
Tenancy Sustainment Team Leader - Homelessness £30,437.50 a year Stoke on Trent Hours per week 37.5 Contract type Permanent As Tenancy Sustainment Team Leader, you'll lead, manage and develop a team of Tenancy Sustainment Officers based in Stoke on Trent, providing a point of contact and consistency for our customers from referral to move on. You'll make sure that your team has the right support, training and tools, as well as developing positive relationships with community partners. Job requirements Manage the Tenancy Sustainment team, taking the lead on the recruitment, selection and induction of new staff. You'll support staff by setting clear objectives, maintaining good communication and managing workload to make sure cover is always provided. Lead on service delivery, including property management and ensuring that the service is high-quality and meets the needs of Concrete's customers and overall objectives. Work with internal departments to develop monitoring and performance targets, to ensure that the service delivers a high-quality service to all Concrete customers. Develop good working relationships with multi-agencies, such as health and social care, Local Authority and housing providers. You'll be an ambassador for Concrete and actively promote the service too. Manage referrals into the service, assessing each customers housing needs and making sure the service is right for them. Support the Operations Manager where needed, including through regular reporting. What we're looking for Educated to GCSE level or equivalent. Experience in housing management and working on project delivery. Experience of people management and HR processes, and financial processes including expense and invoice processing. Charted Institute of Housing (CIH) member, or the willingness to work towards it, would be desirable but not essential. Strong self-awareness, self-management skills and professionalism. Strong business acumen and commercial awareness. Excellent communication, influencing and negotiating skills. Solution focused and able to support a culture of continuous improvement An inspirational leader who can empower, develop and coach others. Full UK driving licence with access to own vehicle for work. DBS check required every three years. We also welcome people with transferable skills and lived experience-your journey can be part of someone else's success story. Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note - We will be interviewing as we go along & therefore the vacancy may close early if we find the right person.
Sep 01, 2025
Full time
Tenancy Sustainment Team Leader - Homelessness £30,437.50 a year Stoke on Trent Hours per week 37.5 Contract type Permanent As Tenancy Sustainment Team Leader, you'll lead, manage and develop a team of Tenancy Sustainment Officers based in Stoke on Trent, providing a point of contact and consistency for our customers from referral to move on. You'll make sure that your team has the right support, training and tools, as well as developing positive relationships with community partners. Job requirements Manage the Tenancy Sustainment team, taking the lead on the recruitment, selection and induction of new staff. You'll support staff by setting clear objectives, maintaining good communication and managing workload to make sure cover is always provided. Lead on service delivery, including property management and ensuring that the service is high-quality and meets the needs of Concrete's customers and overall objectives. Work with internal departments to develop monitoring and performance targets, to ensure that the service delivers a high-quality service to all Concrete customers. Develop good working relationships with multi-agencies, such as health and social care, Local Authority and housing providers. You'll be an ambassador for Concrete and actively promote the service too. Manage referrals into the service, assessing each customers housing needs and making sure the service is right for them. Support the Operations Manager where needed, including through regular reporting. What we're looking for Educated to GCSE level or equivalent. Experience in housing management and working on project delivery. Experience of people management and HR processes, and financial processes including expense and invoice processing. Charted Institute of Housing (CIH) member, or the willingness to work towards it, would be desirable but not essential. Strong self-awareness, self-management skills and professionalism. Strong business acumen and commercial awareness. Excellent communication, influencing and negotiating skills. Solution focused and able to support a culture of continuous improvement An inspirational leader who can empower, develop and coach others. Full UK driving licence with access to own vehicle for work. DBS check required every three years. We also welcome people with transferable skills and lived experience-your journey can be part of someone else's success story. Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note - We will be interviewing as we go along & therefore the vacancy may close early if we find the right person.
Salary Circa £67k + Performance related pay + Medicash Join Our Team as Head of Finance Delivery! Are you a qualified finance professional who thrives in environments where your people skills are as valued as your financial acumen? Where innovation and excellence are core values and you ll have accountability to support the delivery of the budgets and accounts for a District Council with a Housing Revenue Account, but within the wider support network of your own Business partnering team and also peer colleagues doing the same role for other District/Boroughs. As the Head of Finance Delivery, you will be pivotal in leading the SHDC Business partnering team, ensuring robust and effective management of the Councils' finances. Your strategic leadership will enhance decision-making processes; support financial planning, and ensure compliance with legislative and policy requirements. You will coordinate, plan, and deliver comprehensive financial management and advice, making a significant impact to our client Councils. And you ll work as part of a wider Finance Senior management team to look at departmental solutions. We re looking for an experienced local government finance professional who will lead the delivery of accurate budget monitoring for revenue and capital; ensuring timely and precise financial reporting. Will develop and implement effective financial controls and procedures and collaborate with statutory Section 151 to ensure robust financial management. You will also ensure budget managers are supported through guidance and training. Ongoing development of your team will be a key focus, so we need individuals who can provide strategic leadership and promote a positive culture across the finance team. What you ll bring to the role: Qualifications: Full CCAB qualification (such as CIPFA/CIMA) with ongoing CPD. Proven experience in managing and leading finance teams delivering yearly budgets, management accounts, year-end publications, and other in-year returns. With aptitude to delegate and engage teams to high performance. You ll need to have worked in Local Government Finance previously and will have strong knowledge of financial systems and Excel. Additionally, you ll have strong communication and interpersonal skills and will be able to work to deadlines and adapt to changing demands. Attributes: Ability to plan and organize a complex and varied workload, communicate confidently to a range of colleagues, customers, and stakeholders, and maintain a professional outlook and approach to working. Other Requirements: Whilst this role will be based at Spalding, there is a requirement to commute between sites across Lincolnshire so the postholder will need to organise own travel to attend PSPS offices and other worksites as and when required Who we are: PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services. Company culture: At PSPS, we are driven by a clear mission: Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues. We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including: All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding. Annual Awards Night: Celebrating our achievements. Staff Briefings: Keeping everyone informed and engaged. Early Careers Programme & Buddy Scheme: Supporting new and entry-level talent. Our Values: At PSPS, we live by our core values: One Team: We work collaboratively and support each other to achieve our goals. Professionalism: We maintain the highest standards in everything we do. Innovation: We embrace new ideas and technologies to drive improvement. Supportive: We provide a nurturing environment where everyone can thrive. Excellence: We strive for excellence in all our services and interactions. What do I get in return? Local Government Pension Scheme: Secure your future with a robust pension plan, 23.1% employer contribution. Annual leave: Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off We also provide an option for you to flex when you take your bank holidays. Medicash: Access to a range of health and wellbeing benefits including cashback on everyday healthcare costs and access to digital health tools. Hybrid working: Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week. Wellbeing Support, Advice and Guidance: Emotional guidance can be accessed via our Employee Assistance Program through an online portal or over the telephone. Employee Benefits platform: Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts. Employment policies: Including gender-neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees lives. Career progression: Opportunities for professional growth and development. A qualifying period will need to be completed to obtain these benefits. Join Us: If you are ready to take on a challenging and rewarding role, apply now to become our Head of Finance Delivery. Help us achieve outstanding performance and satisfaction for our customers, communities, and colleagues. Want to find out more? View our corporate video Visit our website We welcome conversations from interested applicants. Please contact Samantha Knowles (Chief Finance Officer) Your application 1. A copy of your latest CV (max 4 pages). 2. A supporting statement (max 2 pages) which outlines your suitability and interest for the role against the requirements and job description. These should be submitted online, through our First4 Recruitment portal. PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer. On occasion PSPS receive significantly more applications than expected for some vacancies and under such circumstances PSPS reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.
Sep 01, 2025
Full time
Salary Circa £67k + Performance related pay + Medicash Join Our Team as Head of Finance Delivery! Are you a qualified finance professional who thrives in environments where your people skills are as valued as your financial acumen? Where innovation and excellence are core values and you ll have accountability to support the delivery of the budgets and accounts for a District Council with a Housing Revenue Account, but within the wider support network of your own Business partnering team and also peer colleagues doing the same role for other District/Boroughs. As the Head of Finance Delivery, you will be pivotal in leading the SHDC Business partnering team, ensuring robust and effective management of the Councils' finances. Your strategic leadership will enhance decision-making processes; support financial planning, and ensure compliance with legislative and policy requirements. You will coordinate, plan, and deliver comprehensive financial management and advice, making a significant impact to our client Councils. And you ll work as part of a wider Finance Senior management team to look at departmental solutions. We re looking for an experienced local government finance professional who will lead the delivery of accurate budget monitoring for revenue and capital; ensuring timely and precise financial reporting. Will develop and implement effective financial controls and procedures and collaborate with statutory Section 151 to ensure robust financial management. You will also ensure budget managers are supported through guidance and training. Ongoing development of your team will be a key focus, so we need individuals who can provide strategic leadership and promote a positive culture across the finance team. What you ll bring to the role: Qualifications: Full CCAB qualification (such as CIPFA/CIMA) with ongoing CPD. Proven experience in managing and leading finance teams delivering yearly budgets, management accounts, year-end publications, and other in-year returns. With aptitude to delegate and engage teams to high performance. You ll need to have worked in Local Government Finance previously and will have strong knowledge of financial systems and Excel. Additionally, you ll have strong communication and interpersonal skills and will be able to work to deadlines and adapt to changing demands. Attributes: Ability to plan and organize a complex and varied workload, communicate confidently to a range of colleagues, customers, and stakeholders, and maintain a professional outlook and approach to working. Other Requirements: Whilst this role will be based at Spalding, there is a requirement to commute between sites across Lincolnshire so the postholder will need to organise own travel to attend PSPS offices and other worksites as and when required Who we are: PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services. Company culture: At PSPS, we are driven by a clear mission: Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues. We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including: All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding. Annual Awards Night: Celebrating our achievements. Staff Briefings: Keeping everyone informed and engaged. Early Careers Programme & Buddy Scheme: Supporting new and entry-level talent. Our Values: At PSPS, we live by our core values: One Team: We work collaboratively and support each other to achieve our goals. Professionalism: We maintain the highest standards in everything we do. Innovation: We embrace new ideas and technologies to drive improvement. Supportive: We provide a nurturing environment where everyone can thrive. Excellence: We strive for excellence in all our services and interactions. What do I get in return? Local Government Pension Scheme: Secure your future with a robust pension plan, 23.1% employer contribution. Annual leave: Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off We also provide an option for you to flex when you take your bank holidays. Medicash: Access to a range of health and wellbeing benefits including cashback on everyday healthcare costs and access to digital health tools. Hybrid working: Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week. Wellbeing Support, Advice and Guidance: Emotional guidance can be accessed via our Employee Assistance Program through an online portal or over the telephone. Employee Benefits platform: Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts. Employment policies: Including gender-neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees lives. Career progression: Opportunities for professional growth and development. A qualifying period will need to be completed to obtain these benefits. Join Us: If you are ready to take on a challenging and rewarding role, apply now to become our Head of Finance Delivery. Help us achieve outstanding performance and satisfaction for our customers, communities, and colleagues. Want to find out more? View our corporate video Visit our website We welcome conversations from interested applicants. Please contact Samantha Knowles (Chief Finance Officer) Your application 1. A copy of your latest CV (max 4 pages). 2. A supporting statement (max 2 pages) which outlines your suitability and interest for the role against the requirements and job description. These should be submitted online, through our First4 Recruitment portal. PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer. On occasion PSPS receive significantly more applications than expected for some vacancies and under such circumstances PSPS reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.
Data Protection and Assurance Officer Salary: £56,601 Location: Manchester - Agile Full Time, 12 months FTC (Maternity Cover) 35 hours per a week Closing Date: 30 August 2025 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have an exciting position available for Data Protection and Assurance Officer to join us! You ll be responsible for managing our procedures, disciplines, processes, awareness, technologies and in respect of privacy and data protection, ensuring that such activities are effective, fit for purpose and compliant with the General Data Protection Regulations (GDPR). Working with the Risk and Assurance Manager to test the risk, efficiency, effectiveness and compliance of our policies, procedures, systems and protocols, in order to provide independent/objective assurance to the SLT, ELT and the Board. Please note the post holder will be the named Data Protection Officer for One Manchester, fulfilling the responsibilities as defined by the Information Commissioner s Office (ICO). What we re looking for: Strong knowledge and experience of Data Governance and Data Protection compliance and legislation Committed to ensuring the group s Data Protection stance and obligations are maintained, influencing others with clarity and independence Robustly challenge the status quo; determined, independent and resilient when questioned Strong communication and advocacy skills, valued as trustworthy by colleagues, management and third parties Ensure absolute integrity in advising the Group on its requirements under GDPR legislation Ability to work with Managers and Board members at a senior level Excellent organisation and planning skills with a strong level of accuracy and attention to detail. Possess a high standard of data and information literacy with the ability to research, analyse and present complex information effectively to a range of audiences. A competent user of IT who has good working knowledge of Microsoft Office packages Why take up the challenge with One Manchester? This really is a great place to work. We ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we d love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Sep 01, 2025
Contractor
Data Protection and Assurance Officer Salary: £56,601 Location: Manchester - Agile Full Time, 12 months FTC (Maternity Cover) 35 hours per a week Closing Date: 30 August 2025 Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have an exciting position available for Data Protection and Assurance Officer to join us! You ll be responsible for managing our procedures, disciplines, processes, awareness, technologies and in respect of privacy and data protection, ensuring that such activities are effective, fit for purpose and compliant with the General Data Protection Regulations (GDPR). Working with the Risk and Assurance Manager to test the risk, efficiency, effectiveness and compliance of our policies, procedures, systems and protocols, in order to provide independent/objective assurance to the SLT, ELT and the Board. Please note the post holder will be the named Data Protection Officer for One Manchester, fulfilling the responsibilities as defined by the Information Commissioner s Office (ICO). What we re looking for: Strong knowledge and experience of Data Governance and Data Protection compliance and legislation Committed to ensuring the group s Data Protection stance and obligations are maintained, influencing others with clarity and independence Robustly challenge the status quo; determined, independent and resilient when questioned Strong communication and advocacy skills, valued as trustworthy by colleagues, management and third parties Ensure absolute integrity in advising the Group on its requirements under GDPR legislation Ability to work with Managers and Board members at a senior level Excellent organisation and planning skills with a strong level of accuracy and attention to detail. Possess a high standard of data and information literacy with the ability to research, analyse and present complex information effectively to a range of audiences. A competent user of IT who has good working knowledge of Microsoft Office packages Why take up the challenge with One Manchester? This really is a great place to work. We ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we d love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.
Repairs & Maintenance Manager Salary: £63,222 + benefits Location: Hybrid I m currently supporting a well-respected housing provider in their search for an experienced Repairs & Maintenance Manager to lead their in-house DLO and contractor partnerships. This is a senior leadership role with full accountability for driving performance, customer satisfaction, and service excellence across a large repairs function. The successful candidate will oversee a dedicated team, including Repairs Officers, a Repairs Project Manager, and a large in-house trade workforce , while also managing external contractor relationships. Key responsibilities will include: Leading the delivery of a high-quality, customer-focused repairs & maintenance service. Developing and implementing service strategies to ensure top-quartile performance nationally. Managing budgets, financial planning, procurement, and contracts within the service. Driving continuous improvement and innovation across the DLO. Ensuring compliance with all Health & Safety and regulatory requirements. Promoting a culture of accountability, collaboration, and customer focus. This is an opportunity to play a pivotal role in shaping the long-term success of a housing organisation that is committed to service excellence, innovation, and making a positive impact in their community. The package includes: Salary of £63,222 25 days annual leave (rising to 30 with service) A generous pension scheme with strong employer contributions A reward scheme with access to discounts and offers Professional development support and opportunities for progression If you re a proven leader in repairs and maintenance management with a track record of delivering results in a housing, property, or local authority setting, I d love to hear from you. Please reach out to (url removed) for a confidential discussion.
Sep 01, 2025
Full time
Repairs & Maintenance Manager Salary: £63,222 + benefits Location: Hybrid I m currently supporting a well-respected housing provider in their search for an experienced Repairs & Maintenance Manager to lead their in-house DLO and contractor partnerships. This is a senior leadership role with full accountability for driving performance, customer satisfaction, and service excellence across a large repairs function. The successful candidate will oversee a dedicated team, including Repairs Officers, a Repairs Project Manager, and a large in-house trade workforce , while also managing external contractor relationships. Key responsibilities will include: Leading the delivery of a high-quality, customer-focused repairs & maintenance service. Developing and implementing service strategies to ensure top-quartile performance nationally. Managing budgets, financial planning, procurement, and contracts within the service. Driving continuous improvement and innovation across the DLO. Ensuring compliance with all Health & Safety and regulatory requirements. Promoting a culture of accountability, collaboration, and customer focus. This is an opportunity to play a pivotal role in shaping the long-term success of a housing organisation that is committed to service excellence, innovation, and making a positive impact in their community. The package includes: Salary of £63,222 25 days annual leave (rising to 30 with service) A generous pension scheme with strong employer contributions A reward scheme with access to discounts and offers Professional development support and opportunities for progression If you re a proven leader in repairs and maintenance management with a track record of delivering results in a housing, property, or local authority setting, I d love to hear from you. Please reach out to (url removed) for a confidential discussion.
Repairs Officer (DLO) Salary: £51,314 + excellent benefits Location: Field-based with flexibility Contact: (url removed) Goodman Masson is currently working with a forward-thinking housing provider to recruit a Repairs Officer (DLO) . This is a fantastic opportunity to play a key role in shaping and leading an in-house Direct Labour Organisation (DLO) trade team, ensuring high-quality, customer-focused repairs and maintenance services across housing stock. The role: You will be responsible for delivering a first-class day-to-day repairs service, managing a large trade team to deliver high-quality outcomes, great value for money, and consistent improvements to service delivery. This is a hands-on leadership role requiring strong operational oversight, contract and budget management, and a proactive approach to ensuring customer satisfaction. Key responsibilities include: Day-to-day management of the in-house DLO repairs team, ensuring a safe, cost-effective, and customer-focused service. Monitoring and improving service performance, using data and analysis to drive improvements. Managing budgets effectively, ensuring value for money across all repairs works. Leading pre- and post-inspections of works, ensuring compliance with quality and safety standards. Managing health and safety on site, including audits, risk assessments, and promoting a positive H&S culture. Overseeing delivery of voids, reactive repairs, and adaptations, ensuring works are delivered on time and to high standards. Resolving customer complaints and issues quickly and effectively. Supporting and developing the trade workforce, driving continuous improvement in skills and service delivery. Collaborating across departments to create a modern, innovative and forward-thinking repairs service. About you: Experience in managing a high-performing repairs and/or voids service within housing or a related sector. Strong leadership skills with the ability to manage a large multi-trade workforce. Good knowledge of housing repairs legislation, regulations and best practice. Strong organisational and problem-solving skills, with the ability to manage competing demands in a fast-paced environment. Commercially astute, with experience of managing budgets and ensuring value for money. Excellent communicator with strong interpersonal skills to manage staff, contractors, and residents. Relevant qualification in Building Construction/Surveying (HND or above). Professional membership (CIOB/RICS) desirable. NEBOSH or equivalent H&S qualification is advantageous. Full UK driving licence required. What s on offer: Competitive salary of £51,314. 25 days annual leave (rising to 30 over time). Generous pension scheme. Employee reward and discount schemes. Ongoing training and development to help you excel. Autonomy to make decisions and drive service improvement. Opportunities for career progression within a supportive and ambitious organisation. This is an excellent opportunity for an experienced repairs professional to make a real impact, leading a large DLO team to deliver a service residents can be proud of. For a confidential discussion or to apply, please contact (url removed) .
Sep 01, 2025
Full time
Repairs Officer (DLO) Salary: £51,314 + excellent benefits Location: Field-based with flexibility Contact: (url removed) Goodman Masson is currently working with a forward-thinking housing provider to recruit a Repairs Officer (DLO) . This is a fantastic opportunity to play a key role in shaping and leading an in-house Direct Labour Organisation (DLO) trade team, ensuring high-quality, customer-focused repairs and maintenance services across housing stock. The role: You will be responsible for delivering a first-class day-to-day repairs service, managing a large trade team to deliver high-quality outcomes, great value for money, and consistent improvements to service delivery. This is a hands-on leadership role requiring strong operational oversight, contract and budget management, and a proactive approach to ensuring customer satisfaction. Key responsibilities include: Day-to-day management of the in-house DLO repairs team, ensuring a safe, cost-effective, and customer-focused service. Monitoring and improving service performance, using data and analysis to drive improvements. Managing budgets effectively, ensuring value for money across all repairs works. Leading pre- and post-inspections of works, ensuring compliance with quality and safety standards. Managing health and safety on site, including audits, risk assessments, and promoting a positive H&S culture. Overseeing delivery of voids, reactive repairs, and adaptations, ensuring works are delivered on time and to high standards. Resolving customer complaints and issues quickly and effectively. Supporting and developing the trade workforce, driving continuous improvement in skills and service delivery. Collaborating across departments to create a modern, innovative and forward-thinking repairs service. About you: Experience in managing a high-performing repairs and/or voids service within housing or a related sector. Strong leadership skills with the ability to manage a large multi-trade workforce. Good knowledge of housing repairs legislation, regulations and best practice. Strong organisational and problem-solving skills, with the ability to manage competing demands in a fast-paced environment. Commercially astute, with experience of managing budgets and ensuring value for money. Excellent communicator with strong interpersonal skills to manage staff, contractors, and residents. Relevant qualification in Building Construction/Surveying (HND or above). Professional membership (CIOB/RICS) desirable. NEBOSH or equivalent H&S qualification is advantageous. Full UK driving licence required. What s on offer: Competitive salary of £51,314. 25 days annual leave (rising to 30 over time). Generous pension scheme. Employee reward and discount schemes. Ongoing training and development to help you excel. Autonomy to make decisions and drive service improvement. Opportunities for career progression within a supportive and ambitious organisation. This is an excellent opportunity for an experienced repairs professional to make a real impact, leading a large DLO team to deliver a service residents can be proud of. For a confidential discussion or to apply, please contact (url removed) .
Part-Time Health & Safety Advisor - Temp Southside of Edinburgh based hybrid working available Part-Time Hours flexible on specific hours & days to be worked - up to 25 hours Temp role for a minimum of 2 months strong potential for extension & may become permanent Pay rate up to 24.00 per hour + holiday pay (depending on skills & relevant experience) Search Consultancy are currently working exclusively with an Edinburgh based client in the housing services sector to recruit an experienced Health & Safety Advisor Officer on a Part-Time Temporary basis during a period of transition for the business. Sitting within the HR team & reporting to both the Head of HR & CEO, the successful candidate will be responsible for developing and supporting the Health and Safety processes, procedures and systems within the business, as well as providing guidance and support on health, safety and environmental issues across the business & it's locations. This is a Part-Time role working up to a maximum of 25 hours per week between Monday & Friday. The client is happy to be flexible in terms of the number of hours worked and the days & times these hours are worked in the week to suit the availability and commitments of the successful candidate. Duties involved in this role will include: Act as Health & Safety "Competent Person", acting as the 'go-to' person for H&S advice and assistance across the business Leading on development of a positive H&S culture Manage the Policy and Procedure framework for H&S, ensuring that H&S policy is fit for purpose and regularly reviewed Co-ordinate legal and statutory requirements relating to the sector, recording and reporting any non-compliance and following up on any actions Offering guidance and support in relation to Risk Management Supporting with delivery of fire risk assessments across locations ensuring that risks are controlled and preventative measures in place Development of a regular H&S check process to be conducted by colleagues Delivering relevant H&S audits and reports Developing & rolling out the company's incident reporting system, maintaining accident, incident and near miss records and compliance with the reporting of Injuries, diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) Leading on accident and incident investigations Providing organisational guidance in relation to H&S training requirements for staff Various other related H&S duties as required In order to be considered for this role your skills and experience should include: Previous relevant experience within a specific Health & Safety advisor role carrying out duties in line with the above - this experience is ESSENTIAL and candidates who have this experience from either the Housing or Care sector would be at a distinct advantage Excellent communication skills, both written and verbal - this is absolutely ESSENTIAL as you will be in communications with both internal and external stakeholders at all levels Candidates who have or are working towards IOSH or NEBOSH would be preferred, although this is not essential Solid IT Skills including the full MS Office suite If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Sep 01, 2025
Contractor
Part-Time Health & Safety Advisor - Temp Southside of Edinburgh based hybrid working available Part-Time Hours flexible on specific hours & days to be worked - up to 25 hours Temp role for a minimum of 2 months strong potential for extension & may become permanent Pay rate up to 24.00 per hour + holiday pay (depending on skills & relevant experience) Search Consultancy are currently working exclusively with an Edinburgh based client in the housing services sector to recruit an experienced Health & Safety Advisor Officer on a Part-Time Temporary basis during a period of transition for the business. Sitting within the HR team & reporting to both the Head of HR & CEO, the successful candidate will be responsible for developing and supporting the Health and Safety processes, procedures and systems within the business, as well as providing guidance and support on health, safety and environmental issues across the business & it's locations. This is a Part-Time role working up to a maximum of 25 hours per week between Monday & Friday. The client is happy to be flexible in terms of the number of hours worked and the days & times these hours are worked in the week to suit the availability and commitments of the successful candidate. Duties involved in this role will include: Act as Health & Safety "Competent Person", acting as the 'go-to' person for H&S advice and assistance across the business Leading on development of a positive H&S culture Manage the Policy and Procedure framework for H&S, ensuring that H&S policy is fit for purpose and regularly reviewed Co-ordinate legal and statutory requirements relating to the sector, recording and reporting any non-compliance and following up on any actions Offering guidance and support in relation to Risk Management Supporting with delivery of fire risk assessments across locations ensuring that risks are controlled and preventative measures in place Development of a regular H&S check process to be conducted by colleagues Delivering relevant H&S audits and reports Developing & rolling out the company's incident reporting system, maintaining accident, incident and near miss records and compliance with the reporting of Injuries, diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) Leading on accident and incident investigations Providing organisational guidance in relation to H&S training requirements for staff Various other related H&S duties as required In order to be considered for this role your skills and experience should include: Previous relevant experience within a specific Health & Safety advisor role carrying out duties in line with the above - this experience is ESSENTIAL and candidates who have this experience from either the Housing or Care sector would be at a distinct advantage Excellent communication skills, both written and verbal - this is absolutely ESSENTIAL as you will be in communications with both internal and external stakeholders at all levels Candidates who have or are working towards IOSH or NEBOSH would be preferred, although this is not essential Solid IT Skills including the full MS Office suite If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Housing Officer Location: Didsbury, Manchester Salary: from 30,036 - 32966 (Pay Review Pending) Full time / 35 hours per week / Permanent About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations. The Role An exciting opportunity has been created in our Housing Management and Support Service for a Housing Officer. You will be managing tenancies in accordance with policies, procedures, and targets. Due to the busy and unpredictable nature of the role you must be able to manage your time and make decisions effectively. Candidates Our terms and conditions are good and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme and 25 days holiday, increasing to 30 days. We are looking for an officer who can work on all aspects of tenancy management. Allocations and voids Changes of tenancy and rightsizing Tenancy sustainment Property and garden condition Safeguarding, domestic abuse and community safety Neighbourhood management You will use your professional experience and expert sector knowledge to develop and deliver a high-quality service. You will be solution-focused and professionally curious. Previous experience in tenancy management would be beneficial, but more importantly you will need to be great with people and be an excellent team player. Closing Date: Monday 8 September 2025 I nterview Date: Wednesday 17 and Thursday 18 September 2025 For an informal discussion please contact Nicolla Pawson, on (phone number removed), or e-mail . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Sep 01, 2025
Full time
Housing Officer Location: Didsbury, Manchester Salary: from 30,036 - 32966 (Pay Review Pending) Full time / 35 hours per week / Permanent About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations. The Role An exciting opportunity has been created in our Housing Management and Support Service for a Housing Officer. You will be managing tenancies in accordance with policies, procedures, and targets. Due to the busy and unpredictable nature of the role you must be able to manage your time and make decisions effectively. Candidates Our terms and conditions are good and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme and 25 days holiday, increasing to 30 days. We are looking for an officer who can work on all aspects of tenancy management. Allocations and voids Changes of tenancy and rightsizing Tenancy sustainment Property and garden condition Safeguarding, domestic abuse and community safety Neighbourhood management You will use your professional experience and expert sector knowledge to develop and deliver a high-quality service. You will be solution-focused and professionally curious. Previous experience in tenancy management would be beneficial, but more importantly you will need to be great with people and be an excellent team player. Closing Date: Monday 8 September 2025 I nterview Date: Wednesday 17 and Thursday 18 September 2025 For an informal discussion please contact Nicolla Pawson, on (phone number removed), or e-mail . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Morgan Sindall Property Services
Grimsby, Lincolnshire
Fixed Term - Full Time (6 Months) We are looking to recruit a Resident Liaison Officer to join our team in Grimsby! About the Role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you llbe responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You Candidates will have experience as a Resident Liaison Officer, ideally within social housing environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you ll have excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes. An interest in decarbonisation works and experience with the EasyBOP system would be beneficial but are by no means essential. You must hold a clean valid UK driving licence and be willing to travel from property to property. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Sep 01, 2025
Contractor
Fixed Term - Full Time (6 Months) We are looking to recruit a Resident Liaison Officer to join our team in Grimsby! About the Role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you llbe responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You Candidates will have experience as a Resident Liaison Officer, ideally within social housing environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you ll have excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes. An interest in decarbonisation works and experience with the EasyBOP system would be beneficial but are by no means essential. You must hold a clean valid UK driving licence and be willing to travel from property to property. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Temporary Accommodation Officer Location: Ansell Way, CV34 4UL Start Date: ASAP Contract Duration: 4+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 13.48 per hour Job Ref: (phone number removed) Main Responsibilities Notify relevant Council Sections, such as Housing Benefits and Council Tax Departments, about placements into, moves within, and the termination of temporary accommodation. Arrange the storage of applicants' belongings in accordance with the Council s legal duties in instances of abandonment, incarceration, or confinement for health reasons. Set up rent accounts, monitor payments, and terminate accounts and placements promptly in relation to temporary accommodation as per the council s procedures and record on relevant IT systems. Take appropriate action with respect to rent accounts falling into arrears in accordance with current council procedures, liaise with the Housing Benefit department to resolve any issues, and ensure agreed repayment arrangements are adhered to. Identify and recommend former occupancy debts to be written off in accordance with policy and procedures. Verify invoices received from temporary accommodation providers to ensure accuracy and authorize payments via the finance department and IT system within corporate timescales. Undertake weekly external inspections of Council-owned temporary accommodation, including communal areas, and report any issues or repairs as required. Identify clients who require a review of their priority banding due to the length of time spent in temporary accommodation or a change in circumstances, in accordance with the Council s Allocations Policy, and refer to the appropriate colleague. Serve warning letters, Notice to Quit, or any other correspondence at the direction of Housing Option Officers and complete Statement of Service documents. Attend lock changes when required. Refer homeless applicants who are being evicted from their temporary accommodation placement to the relevant Housing Options Officer with full details to enable a discharge assessment. Coordinate voids within the council s temporary accommodation portfolio and provide suitable nominations of homeless households to providers in accordance with the procurement framework. Record all placements, movements, and exits from temporary accommodation on relevant IT systems and spreadsheets. Person Specification Qualifications and Experience At least 2 years experience of delivering customer-focused quality services on a face-to-face and telephone basis. Experience of maintaining electronic-based information systems. Experience of keeping accurate records. A minimum qualification of 3 GCSEs grade C/4 or above (or equivalent), including English and Maths. Experience of drafting basic written correspondence to customers as well as liaising with them face-to-face and on the telephone. Experience of using Microsoft Outlook, Word, and Excel. Experience of working with vulnerable client groups. Knowledge, Skills, and Abilities Excellent customer service skills combined with the ability to give customers confidence in service provision. Ability to communicate difficult decisions and display sensitivity and courtesy at all times. Patient, understanding, and able to empathize with customers experiencing difficult situations. A can do attitude with a focus on problem-solving. Knowledge of general administrative techniques. Excellent interpersonal skills with a friendly, non-judgmental, approachable, sensitive, and customer-oriented approach. Good time management and organizational skills. Ability to take ownership of own performance and focus on achieving targets. Excellent attention to detail. Excellent team working skills. Ability to negotiate. Good written and verbal skills, including the ability to draft basic correspondence and converse confidently with customers. Excellent IT skills. A high level of self-motivation. Positive and enthusiastic with the ability to embrace change. Other Requirements Must be aware of and/or able to develop an awareness of Equal Opportunities issues and comply with Warwick District Council s Equal Opportunities Policy Statement. A willingness to undertake training appropriate to the job. A flexible approach to meet the ongoing needs of the Service Area and Council as a whole. Awareness and understanding of the importance of equality and the ability to translate this into daily working practices and approach. Willingness to work out of hours when necessary. Promote and maintain a culture that places customers first and aims to deliver a high standard of service. Full valid driving licence and access to a car. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 01, 2025
Contractor
Temporary Accommodation Officer Location: Ansell Way, CV34 4UL Start Date: ASAP Contract Duration: 4+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 13.48 per hour Job Ref: (phone number removed) Main Responsibilities Notify relevant Council Sections, such as Housing Benefits and Council Tax Departments, about placements into, moves within, and the termination of temporary accommodation. Arrange the storage of applicants' belongings in accordance with the Council s legal duties in instances of abandonment, incarceration, or confinement for health reasons. Set up rent accounts, monitor payments, and terminate accounts and placements promptly in relation to temporary accommodation as per the council s procedures and record on relevant IT systems. Take appropriate action with respect to rent accounts falling into arrears in accordance with current council procedures, liaise with the Housing Benefit department to resolve any issues, and ensure agreed repayment arrangements are adhered to. Identify and recommend former occupancy debts to be written off in accordance with policy and procedures. Verify invoices received from temporary accommodation providers to ensure accuracy and authorize payments via the finance department and IT system within corporate timescales. Undertake weekly external inspections of Council-owned temporary accommodation, including communal areas, and report any issues or repairs as required. Identify clients who require a review of their priority banding due to the length of time spent in temporary accommodation or a change in circumstances, in accordance with the Council s Allocations Policy, and refer to the appropriate colleague. Serve warning letters, Notice to Quit, or any other correspondence at the direction of Housing Option Officers and complete Statement of Service documents. Attend lock changes when required. Refer homeless applicants who are being evicted from their temporary accommodation placement to the relevant Housing Options Officer with full details to enable a discharge assessment. Coordinate voids within the council s temporary accommodation portfolio and provide suitable nominations of homeless households to providers in accordance with the procurement framework. Record all placements, movements, and exits from temporary accommodation on relevant IT systems and spreadsheets. Person Specification Qualifications and Experience At least 2 years experience of delivering customer-focused quality services on a face-to-face and telephone basis. Experience of maintaining electronic-based information systems. Experience of keeping accurate records. A minimum qualification of 3 GCSEs grade C/4 or above (or equivalent), including English and Maths. Experience of drafting basic written correspondence to customers as well as liaising with them face-to-face and on the telephone. Experience of using Microsoft Outlook, Word, and Excel. Experience of working with vulnerable client groups. Knowledge, Skills, and Abilities Excellent customer service skills combined with the ability to give customers confidence in service provision. Ability to communicate difficult decisions and display sensitivity and courtesy at all times. Patient, understanding, and able to empathize with customers experiencing difficult situations. A can do attitude with a focus on problem-solving. Knowledge of general administrative techniques. Excellent interpersonal skills with a friendly, non-judgmental, approachable, sensitive, and customer-oriented approach. Good time management and organizational skills. Ability to take ownership of own performance and focus on achieving targets. Excellent attention to detail. Excellent team working skills. Ability to negotiate. Good written and verbal skills, including the ability to draft basic correspondence and converse confidently with customers. Excellent IT skills. A high level of self-motivation. Positive and enthusiastic with the ability to embrace change. Other Requirements Must be aware of and/or able to develop an awareness of Equal Opportunities issues and comply with Warwick District Council s Equal Opportunities Policy Statement. A willingness to undertake training appropriate to the job. A flexible approach to meet the ongoing needs of the Service Area and Council as a whole. Awareness and understanding of the importance of equality and the ability to translate this into daily working practices and approach. Willingness to work out of hours when necessary. Promote and maintain a culture that places customers first and aims to deliver a high standard of service. Full valid driving licence and access to a car. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
