Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of 1.8bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. Here at Atherstone , we have a team of around 550 colleagues. We produce sandwiches, wraps, rolls, bircher pots and toasties for some of the biggest retailers in the UK including Aldi, Shell, Costa & Cafe Nero. What You'll Be Doing To support the delivery of the site complaints and microbiological systems and to deliver the required information and reports in relation to them Collate and report on compliance with the complaints and microbiological systems to ensure that these manufacturing unit processes are always audit ready Troubleshoot the data capture system performance on a day-today basis and write/introduce new procedures as required to ensure that there is no break in data records and data integrity is always maintained Allocate each customer complaint to the appropriate person for action and track its progress through the process to ensure that complaints are dealt with in a timely manner and in accordance with the procedures Collate, analyse and present technical reports or answers to ad hoc questions to provide internal and external stakeholders with the appropriate level and frequency of information required to deliver their objectives Actively manage the technical databases, both day to day and ongoing developments, to ensure data accuracy, ability to deliver reporting requirements and forward planning to update in line with operational or technical requirements Update all raw material information systems to ensure that the latest information is available to anyone who interrogates the system Attend established business networks across the Business Team, internal forums and customer meetings to share the requested results and analysis Maintain Greencore and customer central key performance indicators to ensure that reporting requirements are compliant with the appropriate protocols and support in the preparation for and the delivery of such information during technical audits What we're looking for We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. Ideally educated to degree level with a capability in Information Technology and specialist knowledge of databases and data analysis techniques and competent with large and complex data sets Is an experienced problem solver with proficient decision-making skills Experienced with an advanced knowledge of Excel, Word, Outlook, PowerPoint and ability to learn new systems quickly Knowledge and experience of statistical process control techniques Demonstrates high-level written and verbal communication skills Experience in chilled food manufacturing would be an advantage but is not essential If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parenthood benefits Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Sep 04, 2025
Full time
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of 1.8bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. Here at Atherstone , we have a team of around 550 colleagues. We produce sandwiches, wraps, rolls, bircher pots and toasties for some of the biggest retailers in the UK including Aldi, Shell, Costa & Cafe Nero. What You'll Be Doing To support the delivery of the site complaints and microbiological systems and to deliver the required information and reports in relation to them Collate and report on compliance with the complaints and microbiological systems to ensure that these manufacturing unit processes are always audit ready Troubleshoot the data capture system performance on a day-today basis and write/introduce new procedures as required to ensure that there is no break in data records and data integrity is always maintained Allocate each customer complaint to the appropriate person for action and track its progress through the process to ensure that complaints are dealt with in a timely manner and in accordance with the procedures Collate, analyse and present technical reports or answers to ad hoc questions to provide internal and external stakeholders with the appropriate level and frequency of information required to deliver their objectives Actively manage the technical databases, both day to day and ongoing developments, to ensure data accuracy, ability to deliver reporting requirements and forward planning to update in line with operational or technical requirements Update all raw material information systems to ensure that the latest information is available to anyone who interrogates the system Attend established business networks across the Business Team, internal forums and customer meetings to share the requested results and analysis Maintain Greencore and customer central key performance indicators to ensure that reporting requirements are compliant with the appropriate protocols and support in the preparation for and the delivery of such information during technical audits What we're looking for We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. Ideally educated to degree level with a capability in Information Technology and specialist knowledge of databases and data analysis techniques and competent with large and complex data sets Is an experienced problem solver with proficient decision-making skills Experienced with an advanced knowledge of Excel, Word, Outlook, PowerPoint and ability to learn new systems quickly Knowledge and experience of statistical process control techniques Demonstrates high-level written and verbal communication skills Experience in chilled food manufacturing would be an advantage but is not essential If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parenthood benefits Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 04, 2025
Full time
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Salary - £36,659 Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose To support the Street Works team in managing United Utilities performance in regards to street works activities, and working closely to the operation to drive improvements in the END to END performance, supporting the wider team in processing and investigating street works related offences and determining liabilities. To create and produce analysis reports for all Stakeholders. To update and manage the internal system to manage these elements. To provide a support function within the business for the raising and management of street works permits where required and be required to work closely with those business areas to ensure compliance in delivery. Accountabilities & Responsibilities Build and maintain strong working relationships with both internal and external stakeholders, promoting collaborative partnership working to enhance service delivery for customers and stakeholders. Provide technical support and guidance to the wider team and business in resolving street works offences and associated charges (e.g. S74, FPNs, defects, miscellaneous claims), ensuring compliance and best outcomes. Educate stakeholders on street works legislation, including area-specific permitting schemes and upcoming initiatives such as lane rental, while supporting continuous improvement of end-to-end processes. Manage and monitor street works operations, including permit raising, compliance through Street Manager and Aurora systems, KPI tracking, and financial risk mitigation through forecasting and trend analysis. Lead on process ownership and issue resolution, including authorising payments, recovering costs, assessing offence validity, and attending stakeholder meetings to address process issues and data concerns. Technical Skills & Experience Strong working knowledge of NRSWA, TMA, and SROH legislation governing street works, with the ability to apply this understanding in day-to-day decision-making. Excellent organisational and time management skills, with a methodical approach to documentation and a keen attention to detail. Proven ability to prioritise tasks effectively, work flexibly in a changing environment, and support continuous improvement initiatives. Strategic mindset with a focus on performance delivery, able to identify and promote efficiency improvements while working collaboratively with internal and external partners. Confident communicator, with excellent written and verbal skills, capable of delivering presentations to senior managers and external stakeholders. Strong analytical and numeracy skills, with experience using standard corporate systems and tools to support data-driven decision-making. Team-oriented and adaptable, with the ability to influence across departments and levels, and contribute positively within a wider team environment. A full UK driving licence is required to carry out this role This role may not be eligible for the visa sponsorship We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Sep 04, 2025
Full time
Salary - £36,659 Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose To support the Street Works team in managing United Utilities performance in regards to street works activities, and working closely to the operation to drive improvements in the END to END performance, supporting the wider team in processing and investigating street works related offences and determining liabilities. To create and produce analysis reports for all Stakeholders. To update and manage the internal system to manage these elements. To provide a support function within the business for the raising and management of street works permits where required and be required to work closely with those business areas to ensure compliance in delivery. Accountabilities & Responsibilities Build and maintain strong working relationships with both internal and external stakeholders, promoting collaborative partnership working to enhance service delivery for customers and stakeholders. Provide technical support and guidance to the wider team and business in resolving street works offences and associated charges (e.g. S74, FPNs, defects, miscellaneous claims), ensuring compliance and best outcomes. Educate stakeholders on street works legislation, including area-specific permitting schemes and upcoming initiatives such as lane rental, while supporting continuous improvement of end-to-end processes. Manage and monitor street works operations, including permit raising, compliance through Street Manager and Aurora systems, KPI tracking, and financial risk mitigation through forecasting and trend analysis. Lead on process ownership and issue resolution, including authorising payments, recovering costs, assessing offence validity, and attending stakeholder meetings to address process issues and data concerns. Technical Skills & Experience Strong working knowledge of NRSWA, TMA, and SROH legislation governing street works, with the ability to apply this understanding in day-to-day decision-making. Excellent organisational and time management skills, with a methodical approach to documentation and a keen attention to detail. Proven ability to prioritise tasks effectively, work flexibly in a changing environment, and support continuous improvement initiatives. Strategic mindset with a focus on performance delivery, able to identify and promote efficiency improvements while working collaboratively with internal and external partners. Confident communicator, with excellent written and verbal skills, capable of delivering presentations to senior managers and external stakeholders. Strong analytical and numeracy skills, with experience using standard corporate systems and tools to support data-driven decision-making. Team-oriented and adaptable, with the ability to influence across departments and levels, and contribute positively within a wider team environment. A full UK driving licence is required to carry out this role This role may not be eligible for the visa sponsorship We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Job Title: Technology Consultant/Analyst (Storage & Backup) Possibility of Remote Work: Hybrid - 3 days/week WFO Contract Duration: 1 year (extension possible based on performance) Location: Belfast, UK Clearance Requirement: Candidates must already hold valid BPSS or SC clearance. Experience Required: 4+ years Core Skills Required: System Administration with expertise in: Storage: Dell PowerMax, VPLEX, Isilon, eNAS, Cisco/Brocade SAN switch Backup: EMC Data Domain, Networker, ECS Operating Systems: VMware, Linux/RedHat Role Responsibilities: Installations, configurations, migrations, operational support, patching, and on-call support Monitor storage systems (volumes, LUNs, disks, logs) Manage Incident, Change, Problem Management , and Capacity Planning Plan and execute Disaster Recovery activities Perform backup management and health checks - monitor jobs, schedules, and logs to ensure successful backups Conduct storage health checks and performance monitoring of storage arrays Validate controller mirroring configuration status from console Troubleshoot system and storage issues
Sep 03, 2025
Contractor
Job Title: Technology Consultant/Analyst (Storage & Backup) Possibility of Remote Work: Hybrid - 3 days/week WFO Contract Duration: 1 year (extension possible based on performance) Location: Belfast, UK Clearance Requirement: Candidates must already hold valid BPSS or SC clearance. Experience Required: 4+ years Core Skills Required: System Administration with expertise in: Storage: Dell PowerMax, VPLEX, Isilon, eNAS, Cisco/Brocade SAN switch Backup: EMC Data Domain, Networker, ECS Operating Systems: VMware, Linux/RedHat Role Responsibilities: Installations, configurations, migrations, operational support, patching, and on-call support Monitor storage systems (volumes, LUNs, disks, logs) Manage Incident, Change, Problem Management , and Capacity Planning Plan and execute Disaster Recovery activities Perform backup management and health checks - monitor jobs, schedules, and logs to ensure successful backups Conduct storage health checks and performance monitoring of storage arrays Validate controller mirroring configuration status from console Troubleshoot system and storage issues
Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 6 month contract. This is a hybrid working role based on 3 days per week in the Portsmouth, Hampshire office. The role will be engagement via an Umbrella company only. Overview: Our client are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & IT functions. This role serves as the primary escalation point for internal customer related issues, ensuring swift resolution and maintaining strong working relationships with the UK teams and managers. The position also contributes to process improvement initiatives across the UK region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Build and maintain strong professional relationships with area managers and internal stakeholders Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Run SQL queries and tasks to generate, validate, and analyse sales data. Manage system builds and deployments (Windows 11) for upgrades and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in diverse environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. For more information, please apply with an updated CV. Suitable candidates for this role will have previous Service Desk Lead/Management experience and be within a local /commutable distance of the Portsmouth Office. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Sep 02, 2025
Contractor
Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 6 month contract. This is a hybrid working role based on 3 days per week in the Portsmouth, Hampshire office. The role will be engagement via an Umbrella company only. Overview: Our client are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & IT functions. This role serves as the primary escalation point for internal customer related issues, ensuring swift resolution and maintaining strong working relationships with the UK teams and managers. The position also contributes to process improvement initiatives across the UK region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Build and maintain strong professional relationships with area managers and internal stakeholders Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Run SQL queries and tasks to generate, validate, and analyse sales data. Manage system builds and deployments (Windows 11) for upgrades and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in diverse environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. For more information, please apply with an updated CV. Suitable candidates for this role will have previous Service Desk Lead/Management experience and be within a local /commutable distance of the Portsmouth Office. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: 28,000.00- 40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Sep 02, 2025
Full time
2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: 28,000.00- 40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Our client a public sector Constabulary is looking for an ICT RMS (Records Management System) Service Analyst to join on a permanent bases to help with BAU and tasks when the new RMS system goes live. This is a hybrid role being on site in Gloucestershire one day per fortnight. Purpose of the role: The provision of application (Records Management System (RMS maintenance and support services, either directly to users of the systems or to service delivery functions. Support typically includes investigation and resolution of issues and may also include performance monitoring. Issues may be resolved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications, updating documentation, manipulating data, or defining enhancements. Support often involves close collaboration with the system's developers and/or with colleagues specialising in different areas, such as Database administration or Network support. The processing and coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration. The management of change to the service infrastructure including service assets, configuration items and associated documentation. Change management uses requests for change (RFC) for standard or emergency changes, and changes due to incidents or problems to provide effective control and reduction of risk to the availability, performance, security and compliance of the business services impacted by the change. Maintaining a good understanding of Justice activities, processes and legislation. Participation in out of hours on call function as directed by ICT RMS Team Manager. Key Responsibilities: Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks Defines and manages scoping, requirements definition and prioritisation activities for small-scale changes and assists with more complex change initiatives. Follows agreed standards, applying appropriate techniques to elicit and document detailed requirements. Provides constructive challenge to stakeholders as required. Prioritises requirements and documents traceability to source. Reviews requirements for errors and omissions. Provides input to the requirements base-line. Investigates, manages and applies authorised requests for changes to base-lined requirements, in line with change management policy. Reviews requirements and specifications, and defines test conditions. Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work. Uses the tools and techniques for specific areas of release and deployment activities. Administers the recording of activities, logging of results and documents technical activity undertaken. May carry out early life support activities such as providing support advice to initial users. Experience & Qualifications: Desirable to have working knowledge in RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder / Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection awareness. Cyber security awareness. Some knowledge of, or a willingness and ability to learn Microsoft Windows Server administration High level of computer literacy. Please note: The post holder will be expected to maintain a high standard of information security and be vetted to Local Force Management Vetting (MV). If this sounds like you and you are available for your next role, apply now!
Sep 01, 2025
Full time
Our client a public sector Constabulary is looking for an ICT RMS (Records Management System) Service Analyst to join on a permanent bases to help with BAU and tasks when the new RMS system goes live. This is a hybrid role being on site in Gloucestershire one day per fortnight. Purpose of the role: The provision of application (Records Management System (RMS maintenance and support services, either directly to users of the systems or to service delivery functions. Support typically includes investigation and resolution of issues and may also include performance monitoring. Issues may be resolved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications, updating documentation, manipulating data, or defining enhancements. Support often involves close collaboration with the system's developers and/or with colleagues specialising in different areas, such as Database administration or Network support. The processing and coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration. The management of change to the service infrastructure including service assets, configuration items and associated documentation. Change management uses requests for change (RFC) for standard or emergency changes, and changes due to incidents or problems to provide effective control and reduction of risk to the availability, performance, security and compliance of the business services impacted by the change. Maintaining a good understanding of Justice activities, processes and legislation. Participation in out of hours on call function as directed by ICT RMS Team Manager. Key Responsibilities: Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks Defines and manages scoping, requirements definition and prioritisation activities for small-scale changes and assists with more complex change initiatives. Follows agreed standards, applying appropriate techniques to elicit and document detailed requirements. Provides constructive challenge to stakeholders as required. Prioritises requirements and documents traceability to source. Reviews requirements for errors and omissions. Provides input to the requirements base-line. Investigates, manages and applies authorised requests for changes to base-lined requirements, in line with change management policy. Reviews requirements and specifications, and defines test conditions. Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work. Uses the tools and techniques for specific areas of release and deployment activities. Administers the recording of activities, logging of results and documents technical activity undertaken. May carry out early life support activities such as providing support advice to initial users. Experience & Qualifications: Desirable to have working knowledge in RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder / Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection awareness. Cyber security awareness. Some knowledge of, or a willingness and ability to learn Microsoft Windows Server administration High level of computer literacy. Please note: The post holder will be expected to maintain a high standard of information security and be vetted to Local Force Management Vetting (MV). If this sounds like you and you are available for your next role, apply now!
Job title: Head of Finance Main purpose of job: To ensure the successful management of Make It York's (MIY) finance function. To oversee the Data Analysis and Visit York Pass functions. Department: Finance Location: Hybrid working but primarily based at Parliament Street Office Position reports to: Managing Director Position is responsible for: Senior Finance Co-ordinator, Finance Co-ordinator, Data Analyst (Performance & Insight), Visit York Pass Manager. Financial Management Lead the finance function ensuring it is responsive to the needs of the organisation, its shareholder and its external partners. Build and lead a high performing Finance team utilising the relevant people policies contained within the staff handbook. Prepare accurate, timely management accounts for the Board and Executive team including variance analysis. Lead the audit process ensuring the preparation of the annual accounts are completed in a timely basis. Lead and prepare the annual budget and 2-year forecast ensuring collaboration with the executive team. Manage the company cashflow ensuring the MD is apprised of cash flow requirements. Manage the company payroll ensuring all processes are completed including all statutory reporting. Manage the company pension ensuring enrolment and submissions are completed in a timely manner. Prepare and submit the quarterly VAT returns to HMRC in the agreed timeframes. Ensure all statutory reporting is processed to the agreed timeframes. Continually identify and implement process improvements, controls and procedures, to create efficiencies and reduce costs. Financial Governance Serve as Company Secretary supporting the company in best governance practices. Responsible for the financial risk register, identifying and managing all financial risks. Be the lead contact for HMRC, Companies House and the auditors assuming responsibility for financial compliance. Assist the company in contract management ensuring financial and legal compliance. Ensure all financial policies and procedures are up to date and ensure MIY is complying with them. Systems Ensure the finance system (Sage) is up to date, accurate and used in an efficient way. Look for ways to improve processing on the finance system. Manage all finance systems (PO system, DD software, Payroll software) ensuring they are being used in an efficient way. Identify new systems that can improve financial processes. Oversee the Visit York Pass system from a finance perspective and liaise with the providers. Oversee the Shambles Market software from a finance perspective and liaise with the providers. Data Analysis Lead and manage the Data Analysis function ensuring all reporting is completed to the agreed timeframes. Work closely with key stakeholders (North Yorkshire Council, York BID) to produce data sets for York and the LVEP region. Oversee the key surveys and reporting ensuring accuracy and timeliness of completion. Oversee the development of the reporting and analysis. Visit York Pass Lead and manage the Visit York Pass function. Oversee the recruitment and retention of attractions ensuring all contracts are up to date. Oversee the contract with the software supplier ensuring a good working relationship between both parties. Oversee the development of the Visit York Pass. Other duties Member of the Executive Team for MIY attending fortnightly meetings. Collate financial data to support funding bids as required. Work in an entrepreneurial, collaborative, respectful and ambitious way and personally demonstrate MIY's values and behaviours. Ensure that all Health and Safety regulations and relevant risk assessments are followed. Provide support to other MIY team members, where necessary. Relevant qualifications, skills and experience Professional accountancy qualification. Expert knowledge of financial processes. Recent and relevant operational and strategic management experience at a senior level to include finance. Good understanding of financial processes including budget management, forecasting, day-to-day income and expenditure processes, monthly reporting and year end processes. Experience of reviewing and changing financial procedures. Knowledge and experience of leading the audit process. Relevant experience of managing and leading a finance department function. Relevant experience in preparing and submitting statutory returns (VAT, P60's etc ) Strong IT skills including Microsoft Office - Excel, Word, PowerPoint. Good working knowledge of accounting packages. Personal qualities Collaborative working style and experience of leading a successful team. Excellent organisation skills and attention to detail. An ability to work independently, use initiative and prioritise tasks to meet deadlines. Strong communicator and team player with a positive 'can do' attitude. Demonstrable experience of working with a variety of stakeholders. Excellent networking and influencing skills at all levels.
Sep 01, 2025
Full time
Job title: Head of Finance Main purpose of job: To ensure the successful management of Make It York's (MIY) finance function. To oversee the Data Analysis and Visit York Pass functions. Department: Finance Location: Hybrid working but primarily based at Parliament Street Office Position reports to: Managing Director Position is responsible for: Senior Finance Co-ordinator, Finance Co-ordinator, Data Analyst (Performance & Insight), Visit York Pass Manager. Financial Management Lead the finance function ensuring it is responsive to the needs of the organisation, its shareholder and its external partners. Build and lead a high performing Finance team utilising the relevant people policies contained within the staff handbook. Prepare accurate, timely management accounts for the Board and Executive team including variance analysis. Lead the audit process ensuring the preparation of the annual accounts are completed in a timely basis. Lead and prepare the annual budget and 2-year forecast ensuring collaboration with the executive team. Manage the company cashflow ensuring the MD is apprised of cash flow requirements. Manage the company payroll ensuring all processes are completed including all statutory reporting. Manage the company pension ensuring enrolment and submissions are completed in a timely manner. Prepare and submit the quarterly VAT returns to HMRC in the agreed timeframes. Ensure all statutory reporting is processed to the agreed timeframes. Continually identify and implement process improvements, controls and procedures, to create efficiencies and reduce costs. Financial Governance Serve as Company Secretary supporting the company in best governance practices. Responsible for the financial risk register, identifying and managing all financial risks. Be the lead contact for HMRC, Companies House and the auditors assuming responsibility for financial compliance. Assist the company in contract management ensuring financial and legal compliance. Ensure all financial policies and procedures are up to date and ensure MIY is complying with them. Systems Ensure the finance system (Sage) is up to date, accurate and used in an efficient way. Look for ways to improve processing on the finance system. Manage all finance systems (PO system, DD software, Payroll software) ensuring they are being used in an efficient way. Identify new systems that can improve financial processes. Oversee the Visit York Pass system from a finance perspective and liaise with the providers. Oversee the Shambles Market software from a finance perspective and liaise with the providers. Data Analysis Lead and manage the Data Analysis function ensuring all reporting is completed to the agreed timeframes. Work closely with key stakeholders (North Yorkshire Council, York BID) to produce data sets for York and the LVEP region. Oversee the key surveys and reporting ensuring accuracy and timeliness of completion. Oversee the development of the reporting and analysis. Visit York Pass Lead and manage the Visit York Pass function. Oversee the recruitment and retention of attractions ensuring all contracts are up to date. Oversee the contract with the software supplier ensuring a good working relationship between both parties. Oversee the development of the Visit York Pass. Other duties Member of the Executive Team for MIY attending fortnightly meetings. Collate financial data to support funding bids as required. Work in an entrepreneurial, collaborative, respectful and ambitious way and personally demonstrate MIY's values and behaviours. Ensure that all Health and Safety regulations and relevant risk assessments are followed. Provide support to other MIY team members, where necessary. Relevant qualifications, skills and experience Professional accountancy qualification. Expert knowledge of financial processes. Recent and relevant operational and strategic management experience at a senior level to include finance. Good understanding of financial processes including budget management, forecasting, day-to-day income and expenditure processes, monthly reporting and year end processes. Experience of reviewing and changing financial procedures. Knowledge and experience of leading the audit process. Relevant experience of managing and leading a finance department function. Relevant experience in preparing and submitting statutory returns (VAT, P60's etc ) Strong IT skills including Microsoft Office - Excel, Word, PowerPoint. Good working knowledge of accounting packages. Personal qualities Collaborative working style and experience of leading a successful team. Excellent organisation skills and attention to detail. An ability to work independently, use initiative and prioritise tasks to meet deadlines. Strong communicator and team player with a positive 'can do' attitude. Demonstrable experience of working with a variety of stakeholders. Excellent networking and influencing skills at all levels.
We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of 1.9bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties. What you'll be doing: We are looking to hire a Financial Analyst to provide analysis and insight to support stakeholders, thereby driving informed decisions and supporting a robust budgeting and forecasting approach, optimizing financial performance with a particular focus on relevant key performance indicators within our Logistics business. Key Accountabilities: Ensure financial reporting for example, weekly flash, weekly profit and loss and, month end close, are completed accurately and within agreed timescales Report and communicate key performance indicators to monitor and drive positive change Ensure input into costings is accurate and within agreed timescales Build cross functional relationships with key stakeholders Support budget quarterly forecasts, demonstrating an understanding of the key drivers, to inform strategic decision making Preparation and monitoring of monthly reports and ensure queries are resolved in timely and effective manner Validate and monitor excellence initiatives for monthly, quarterly, and yearly reporting Provide ad hoc analysis and insight to aid interpretation and decision making What we're looking for: QBE or studying towards a qualification Excellent Microsoft Excel skills Excellent interpersonal skills able to communicate to all levels of the business Proactive, organised and able to work flexibly in order to meet deadlines and have the drive to deliver results We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. If this sounds like you join us, grow with Greencore and be a part of driving our future success. What you'll get in return: Competitive salary and job-related benefits Holidays Pension up to 8% matched Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Sep 01, 2025
Full time
We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of 1.9bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties. What you'll be doing: We are looking to hire a Financial Analyst to provide analysis and insight to support stakeholders, thereby driving informed decisions and supporting a robust budgeting and forecasting approach, optimizing financial performance with a particular focus on relevant key performance indicators within our Logistics business. Key Accountabilities: Ensure financial reporting for example, weekly flash, weekly profit and loss and, month end close, are completed accurately and within agreed timescales Report and communicate key performance indicators to monitor and drive positive change Ensure input into costings is accurate and within agreed timescales Build cross functional relationships with key stakeholders Support budget quarterly forecasts, demonstrating an understanding of the key drivers, to inform strategic decision making Preparation and monitoring of monthly reports and ensure queries are resolved in timely and effective manner Validate and monitor excellence initiatives for monthly, quarterly, and yearly reporting Provide ad hoc analysis and insight to aid interpretation and decision making What we're looking for: QBE or studying towards a qualification Excellent Microsoft Excel skills Excellent interpersonal skills able to communicate to all levels of the business Proactive, organised and able to work flexibly in order to meet deadlines and have the drive to deliver results We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. If this sounds like you join us, grow with Greencore and be a part of driving our future success. What you'll get in return: Competitive salary and job-related benefits Holidays Pension up to 8% matched Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Sep 01, 2025
Full time
2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Business Operations Analyst 12 Month FTC - Maternity Cover Shoreditch, London - On-site 50,000 - 55,000 + Up to 20% Bonus (Paid Monthly) + Private Healthcare + 25 Days Holiday (+ BH) + Pension This is an excellent opportunity for an experienced Operational / Business Intelligence Analyst to join a well-established, growing company in a highly technical and hands-on role. This company are an enterprise focused Network provider who pride themselves on technology driven solutions and ensuring quality services. They have grown rapidly across London and are now looking to grow out their Security team. In this varied role, you will be responsible for analysing the customer data, ensuring its integrity across all platforms. You'll also act as a second-line support for system issues, through troubleshooting bugs and errors, and investigating issues that have been escalated from 1st Line support. Lastly, you will be able to showcase easy-to-read dashboards and reports for performance monitoring, quality of data analysis, and risk mitigation. The ideal candidate will have previous experience in a similar role, such as an Operational Analyst, Business Intelligence Analyst, Data Analyst etc, and showcase strong analytical capabilities. You should be comfortable working with large datasets and ERP tools such as Excel and Dynamics 365 for reporting and reconciliations, and it would be beneficial to have knowledge of SQL and Power BI. This is a fantastic opportunity for a talented Business Operations Analyst to join an exciting, growing company in a highly technical role offering an excellent benefits package. The Role: - Analyse customer data integrity across all platforms. - Provide second-line system support. - Create easy-to-read dashboards for performance monitoring and data quality analysis. - 5 Days On-site in Shoreditch. The Person: - Experience in a similar role, such as Operational Analyst, Business Intelligence Analyst etc. - Strong analytical skills to handle large datasets. - Proficiency Excel and Dynamics 365 (D365). - Desirable to have knowledge of SQL and Power BI. Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Sep 01, 2025
Full time
Business Operations Analyst 12 Month FTC - Maternity Cover Shoreditch, London - On-site 50,000 - 55,000 + Up to 20% Bonus (Paid Monthly) + Private Healthcare + 25 Days Holiday (+ BH) + Pension This is an excellent opportunity for an experienced Operational / Business Intelligence Analyst to join a well-established, growing company in a highly technical and hands-on role. This company are an enterprise focused Network provider who pride themselves on technology driven solutions and ensuring quality services. They have grown rapidly across London and are now looking to grow out their Security team. In this varied role, you will be responsible for analysing the customer data, ensuring its integrity across all platforms. You'll also act as a second-line support for system issues, through troubleshooting bugs and errors, and investigating issues that have been escalated from 1st Line support. Lastly, you will be able to showcase easy-to-read dashboards and reports for performance monitoring, quality of data analysis, and risk mitigation. The ideal candidate will have previous experience in a similar role, such as an Operational Analyst, Business Intelligence Analyst, Data Analyst etc, and showcase strong analytical capabilities. You should be comfortable working with large datasets and ERP tools such as Excel and Dynamics 365 for reporting and reconciliations, and it would be beneficial to have knowledge of SQL and Power BI. This is a fantastic opportunity for a talented Business Operations Analyst to join an exciting, growing company in a highly technical role offering an excellent benefits package. The Role: - Analyse customer data integrity across all platforms. - Provide second-line system support. - Create easy-to-read dashboards for performance monitoring and data quality analysis. - 5 Days On-site in Shoreditch. The Person: - Experience in a similar role, such as Operational Analyst, Business Intelligence Analyst etc. - Strong analytical skills to handle large datasets. - Proficiency Excel and Dynamics 365 (D365). - Desirable to have knowledge of SQL and Power BI. Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Why Greencore? We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of 1.9bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties. What you'll be doing: We are looking to hire a Financial Analyst to provide analysis and insight to support stakeholders, thereby driving informed decisions and supporting a robust budgeting and forecasting approach, optimizing financial performance with a particular focus on relevant key performance indicators within our Logistics business. Key Accountabilities: Ensure financial reporting for example, weekly flash, weekly profit and loss and, month end close, are completed accurately and within agreed timescales Report and communicate key performance indicators to monitor and drive positive change Ensure input into costings is accurate and within agreed timescales Build cross functional relationships with key stakeholders Support budget quarterly forecasts, demonstrating an understanding of the key drivers, to inform strategic decision making Preparation and monitoring of monthly reports and ensure queries are resolved in timely and effective manner Validate and monitor excellence initiatives for monthly, quarterly, and yearly reporting Provide ad hoc analysis and insight to aid interpretation and decision making What we're looking for: QBE or studying towards a qualification Excellent Microsoft Excel skills Excellent interpersonal skills able to communicate to all levels of the business Proactive, organised and able to work flexibly in order to meet deadlines and have the drive to deliver results We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. If this sounds like you join us, grow with Greencore and be a part of driving our future success. What you'll get in return: Competitive salary and job-related benefits Holidays Pension up to 8% matched Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Sep 01, 2025
Full time
Why Greencore? We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of 1.9bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties. What you'll be doing: We are looking to hire a Financial Analyst to provide analysis and insight to support stakeholders, thereby driving informed decisions and supporting a robust budgeting and forecasting approach, optimizing financial performance with a particular focus on relevant key performance indicators within our Logistics business. Key Accountabilities: Ensure financial reporting for example, weekly flash, weekly profit and loss and, month end close, are completed accurately and within agreed timescales Report and communicate key performance indicators to monitor and drive positive change Ensure input into costings is accurate and within agreed timescales Build cross functional relationships with key stakeholders Support budget quarterly forecasts, demonstrating an understanding of the key drivers, to inform strategic decision making Preparation and monitoring of monthly reports and ensure queries are resolved in timely and effective manner Validate and monitor excellence initiatives for monthly, quarterly, and yearly reporting Provide ad hoc analysis and insight to aid interpretation and decision making What we're looking for: QBE or studying towards a qualification Excellent Microsoft Excel skills Excellent interpersonal skills able to communicate to all levels of the business Proactive, organised and able to work flexibly in order to meet deadlines and have the drive to deliver results We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. If this sounds like you join us, grow with Greencore and be a part of driving our future success. What you'll get in return: Competitive salary and job-related benefits Holidays Pension up to 8% matched Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Location/s: London or Croydon, UK Recruiter contact: Ainsley Anstess Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit We help conceive, drive, and implement transport solutions for cities, regions, and asset owners/operators around the globe. From preparing the business case and advising on related issues - such as revenue, procurement, and environmental legislation - to delivering the completed infrastructure and helping maintain it. Our planning, engineering, environmental and management skills cover the whole project cycle. We play a major role in developing and delivering the Global Transport Sector Strategy. Overview of the role Our specialist aviation team is based in London, UK and Madrid, Spain and delivers major airport planning and development projects globally, working collaboratively with our regional offices. We are seeking a Airport Planner with a relevant qualification and professional aviation industry experience to join our aviation team, based in the UK. The candidate will be part of a globally respected and diverse team of airport planners, airfield engineers and forecast, capacity and business analysts. We are looking for a flexible and motivated person with a genuine passion for the aviation industry and a desire to make a difference in the world, with an appreciation for sustainability. Key responsibilities and duties include: Be responsible for the management and delivery of a variety of projects including airport masterplans, airport facility planning, capacity and demand analysis and simulation modelling Deliver, coordinate and manage airport planning & capacity tasks in all aspects of airports including airfield and apron, terminals and satellite buildings, landside transport, ancillary/support facilities and utilities Take on responsibilities of a Project Manager for small to medium-sized projects and/or workstreams involving airport planning activities Have the opportunity to learn new technical, project management and people management skills from experienced project principals and technical principals with extensive experience Be able to pass on your technical knowledge to new graduates, training them up on projects that you are managing Report to and liaise with clients and key project stakeholders on the small projects you manage or larger projects that you are working on Be responsible for the co-ordination, management, production and submission of proposals, under the guidance of Bid Principals Collaborate with and learn from other disciplines in our aviation team, including airfield engineering, transaction advisory, forecasting, project & asset management, and business planning Candidate specification We are looking for a flexible and motivated professional with experience and a genuine passion for the aviation industry. To apply for this position, you must have: A degree in aeronautical engineering, civil engineering, air transport management, or airport planning. Candidates with other relevant qualifications may be considered Fluency in English - knowledge of other languages will be valued Relevant experience in the aviation industry, preferably with a chartership qualification or the ability to demonstrate equivalent transferrable skills from another relevant industry Demonstrable professional experience in more than one technical field within airport planning (airfield & apron, operations, terminal, landside, utilities, airspace, etc.) is expected We are looking for candidates with the following characteristics: Proactive and with a learning mindset Embrace and support teamwork and collaboration in others as part of a multi-disciplinary team and a diverse range of projects Methodical approach to problem solving and with the ability to apply critical thinking Ability to organise yourself and others on small projects and workstreams, including resources across various disciplines Demonstrable capabilities in project management, programme management and commercial acumen Ability to manage and supervise more junior staff members, including the ability to train them in developing new skills Excellent verbal communication and presentation skills, which allow you to communicate effectively with colleagues and clients Excellent written communication and attention to detail, being able to produce accurate technical drawings and professional reports Proficient in Word, PowerPoint and Excel (Power BI desirable) Competent in the use of drawings platforms, such as AutoCAD Civil 3D, AviPlan, Infraworks, Navisworks, Revit, etc. to produce airfield and terminal spatial planning outputs Knowledge of simulation & modelling tools for airfield and terminal facilities is expected UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Agile working At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes . click apply for full job details
Sep 01, 2025
Full time
Location/s: London or Croydon, UK Recruiter contact: Ainsley Anstess Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit We help conceive, drive, and implement transport solutions for cities, regions, and asset owners/operators around the globe. From preparing the business case and advising on related issues - such as revenue, procurement, and environmental legislation - to delivering the completed infrastructure and helping maintain it. Our planning, engineering, environmental and management skills cover the whole project cycle. We play a major role in developing and delivering the Global Transport Sector Strategy. Overview of the role Our specialist aviation team is based in London, UK and Madrid, Spain and delivers major airport planning and development projects globally, working collaboratively with our regional offices. We are seeking a Airport Planner with a relevant qualification and professional aviation industry experience to join our aviation team, based in the UK. The candidate will be part of a globally respected and diverse team of airport planners, airfield engineers and forecast, capacity and business analysts. We are looking for a flexible and motivated person with a genuine passion for the aviation industry and a desire to make a difference in the world, with an appreciation for sustainability. Key responsibilities and duties include: Be responsible for the management and delivery of a variety of projects including airport masterplans, airport facility planning, capacity and demand analysis and simulation modelling Deliver, coordinate and manage airport planning & capacity tasks in all aspects of airports including airfield and apron, terminals and satellite buildings, landside transport, ancillary/support facilities and utilities Take on responsibilities of a Project Manager for small to medium-sized projects and/or workstreams involving airport planning activities Have the opportunity to learn new technical, project management and people management skills from experienced project principals and technical principals with extensive experience Be able to pass on your technical knowledge to new graduates, training them up on projects that you are managing Report to and liaise with clients and key project stakeholders on the small projects you manage or larger projects that you are working on Be responsible for the co-ordination, management, production and submission of proposals, under the guidance of Bid Principals Collaborate with and learn from other disciplines in our aviation team, including airfield engineering, transaction advisory, forecasting, project & asset management, and business planning Candidate specification We are looking for a flexible and motivated professional with experience and a genuine passion for the aviation industry. To apply for this position, you must have: A degree in aeronautical engineering, civil engineering, air transport management, or airport planning. Candidates with other relevant qualifications may be considered Fluency in English - knowledge of other languages will be valued Relevant experience in the aviation industry, preferably with a chartership qualification or the ability to demonstrate equivalent transferrable skills from another relevant industry Demonstrable professional experience in more than one technical field within airport planning (airfield & apron, operations, terminal, landside, utilities, airspace, etc.) is expected We are looking for candidates with the following characteristics: Proactive and with a learning mindset Embrace and support teamwork and collaboration in others as part of a multi-disciplinary team and a diverse range of projects Methodical approach to problem solving and with the ability to apply critical thinking Ability to organise yourself and others on small projects and workstreams, including resources across various disciplines Demonstrable capabilities in project management, programme management and commercial acumen Ability to manage and supervise more junior staff members, including the ability to train them in developing new skills Excellent verbal communication and presentation skills, which allow you to communicate effectively with colleagues and clients Excellent written communication and attention to detail, being able to produce accurate technical drawings and professional reports Proficient in Word, PowerPoint and Excel (Power BI desirable) Competent in the use of drawings platforms, such as AutoCAD Civil 3D, AviPlan, Infraworks, Navisworks, Revit, etc. to produce airfield and terminal spatial planning outputs Knowledge of simulation & modelling tools for airfield and terminal facilities is expected UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Agile working At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes . click apply for full job details
Job Title: Finance Analyst Location: Warwick (Hybrid - 2 days in-office per week) Day Rate: 350 per day (Inside IR35) Contract Length: 2 Months (potential to extend) Are you ready to make a real impact in the energy sector? Join us as a Finance Analyst and help drive our mission towards a cleaner, greener energy future! We're looking for an enthusiastic individual to be part of our Electricity Transmission (ET) Finance team, where you'll play a crucial role in supporting business partnering activities within the Safety, Health, Environment & Communities (SHEC) and Network Operations & Intelligence (NOI) teams. Key Responsibilities: Provide insights into key financial metrics to enhance understanding of business performance. Manage and develop quarterly rolling forecasts for your designated business area. Analyse and propose solutions to complex commercial scenarios, balancing risks and strategic commitments. Build and maintain strong relationships with key stakeholders to foster business improvements. Act as the bridge between the business and Finance, ensuring effective collaboration and outcomes. Apply your analytical skills and creativity to solve problems, navigating ambiguity with ease. Respond proactively to ad hoc requests, demonstrating your ability to prioritise effectively. Skills and Experience: Qualified Accountant or Part Qualified (ACCA, CIMA, ACA) with experience in planning, forecasting, and budgeting. Excellent written and verbal communication skills to articulate financial insights clearly. A collaborative spirit, with the ability to influence and iterate in a matrix environment. Strong attention to detail and an inquisitive mindset as a self-starter. Proficiency in synthesising large datasets and pressure-testing analyses to inform decisions. Advanced Excel and PowerPoint skills; experience with SAP, SAC, Alteryx, and PowerBI is a plus. Background in financial modelling, data consolidation, and analysis using MS Excel. Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Sep 01, 2025
Contractor
Job Title: Finance Analyst Location: Warwick (Hybrid - 2 days in-office per week) Day Rate: 350 per day (Inside IR35) Contract Length: 2 Months (potential to extend) Are you ready to make a real impact in the energy sector? Join us as a Finance Analyst and help drive our mission towards a cleaner, greener energy future! We're looking for an enthusiastic individual to be part of our Electricity Transmission (ET) Finance team, where you'll play a crucial role in supporting business partnering activities within the Safety, Health, Environment & Communities (SHEC) and Network Operations & Intelligence (NOI) teams. Key Responsibilities: Provide insights into key financial metrics to enhance understanding of business performance. Manage and develop quarterly rolling forecasts for your designated business area. Analyse and propose solutions to complex commercial scenarios, balancing risks and strategic commitments. Build and maintain strong relationships with key stakeholders to foster business improvements. Act as the bridge between the business and Finance, ensuring effective collaboration and outcomes. Apply your analytical skills and creativity to solve problems, navigating ambiguity with ease. Respond proactively to ad hoc requests, demonstrating your ability to prioritise effectively. Skills and Experience: Qualified Accountant or Part Qualified (ACCA, CIMA, ACA) with experience in planning, forecasting, and budgeting. Excellent written and verbal communication skills to articulate financial insights clearly. A collaborative spirit, with the ability to influence and iterate in a matrix environment. Strong attention to detail and an inquisitive mindset as a self-starter. Proficiency in synthesising large datasets and pressure-testing analyses to inform decisions. Advanced Excel and PowerPoint skills; experience with SAP, SAC, Alteryx, and PowerBI is a plus. Background in financial modelling, data consolidation, and analysis using MS Excel. Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within 48 hours, your application has not been successful on this occasion. However, we may retain your details for future suitable opportunities. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job details Location: Aberdeen, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle upon Tyne, Nottingham, Reading, South Coast - Southampton, Watford Capability: Audit Experience Level: Senior Manager Type: Full Time Service Line: Central Audit Contract type: Permanent Job description Summary of role purpose: The Role Are you a visionary leader who thrives on solving complex problems and steering digital innovation in the Audit & Assurance domain? Our Digital Audit & Analytics team is seeking a Senior Manager with a unique blend of accounting & data analytics, with a profound understanding of the potential unlocked through advanced data techniques. This role is pivotal in identifying and capitalising on opportunities to enhance the efficiency, quality and insight of our Audit & Assurance portfolio. This position is suited for individuals with exceptional data literacy skills, and a data analytics background. As a Senior Manager, you will spearhead data analytics on Audit & Assurance engagements, navigating through the complexities of key finance and operational systems. Joining KPMG's Clara Analytics and Technology team, you will not only lead but also champion data analytics initiatives, providing strategic direction to engagement teams across all industries. Why Clara Analytics Team? We're a team of enthusiastic, talented and innovative people from a diverse set of backgrounds in Audit & Assurance, technology and industry that are motivated by delivering high quality and high impact data and technology solutions to enhance the experience of the professionals and Audit & Assurance entities we serve. We're constantly investing in the development of our people through professional training, coaching and a culture of high support - high challenge as well as maintaining our market leading capability by leveraging leading cloud-based technology and building software relationships for Analytics, Automation, Process Mining & AI, to accelerate at pace and anticipate tomorrow - today. What do we do? The Clara Analytics Team takes end to end responsibility for idea generation, incubation, project management, implementation & delivery and value realisation of data analytics and technology solutions within the context of our Audit & Assurance portfolio and are at the heart of delivering KPMG's Audit & Assurance of the future. What people are saying? "Clara is where you can redefine who you are and where you want to go. Since joining the team five years ago, I've developed from a data analyst into a product manager, helping to digitally transform the way audits are run. Our partnership with Microsoft makes it exciting to explore the most advanced technology and ensures that with each new project, anything is possible." James M. Clara Manager "The variety of work projects I've been involved in have allowed me to find what I enjoy most and develop these skills, tailoring my work towards my skillset and goals, no two engagements are the same and I learn so much from each experience! With the support of the team, Clara have helped me in my apprenticeship by finding relevant projects for my study and flexibility in balancing study and work." Sam R. Clara Apprentice "I get to work in a collaborative and supportive environment where I feel valued and I see a clear opportunity for progression in the firm, whilst also doing something I really enjoy. You are able to define your own career path guided by your interests, as there are a wide variety of different opportunities and projects available to you as well as access to different training materials and certifications which you can undertake." Tatiana D. Clara Manager Description of the role: Work in teams delivering either financial statement audit; technology audit; audit related data, analytics and tools; independent assurance over other info such as regulatory/ESG/internal controls; learning and development; quality/risk/knowledge management; and/or specialist, technical accounting advice (non-audited entities only). Responsibilities • Lead the strategic deployment of technology and D&A across a portfolio of audit engagements, ensuring alignment with overarching firm objectives. • Analyse outputs to derive strategic insights and identify areas for deeper testing, elevating the role of D&A within audits. • Conduct thorough reviews of D&A outputs, collaborating with technical teams to resolve any discrepancies prior to analysis dissemination. • Masterfully present complex analyses to audit teams, utilising visualisation tools (e.g., PowerBI, Celonis) to simplify data interpretation. • Lead the technology agenda on audit tenders and Ignition events. • Synthesise insights, results and findings into comprehensive reports and presentations for Senior Management and Audit Committees. • Guide audit teams on data extractions and establish efficient data sharing processes with audited entities. • Oversee the preparation of D&A documentation, ensuring compliance with mandatory requirements and maintaining impeccable audit file documentation. • Manage budgets, monitor engagement finances, and ensure timely delivery within scope and budget. • Support the wider leadership team in overseeing department-wide team initiatives. Other responsibilities will typically include accountability for leading teams; providing technical, risk & compliance management; operational and quality management support; overseeing project management, budgeting and planning, senior stakeholder management, and analysis and delivery of quality reports; taking part in tenders or proposals; and some performance management responsibilities. Due to the nature of the role significant time may be spent at client sites/KPMG offices. Role dimensions: Technical core competencies required for the role Our Global Audit & Assurance Technical core competencies provide clarity and consistency of expectations to ensure the minimum audit technical requirements are being met by level to drive Audit Quality, which is fundamental to achieving our ambition to become the most trusted and trustworthy firm. The relevant competencies for this role are: Technical knowledge: Understands relevant technical accounting and financial reporting standards, regulations and accounting literature. Exhibits and stays current on appropriate industry and specialized knowledge, and leverages KPMG methodologies (including ESG Assurance). Technology skills: Uses firm-approved audit tools and innovative technology solutions to increase audit quality, productivity, and data insights. Professional scepticism and issue identification: Applies professional skepticism, objectivity and independence to identify and support resolution of potential audit issues. Risk assessment: Prepares for the audit execution design with a focus on risk assessment Evaluation of audit results: Evaluates evidence from audit procedures to determine if audit objectives were achieved. People & Culture Embrace and embed our culture ambition of high challenge, high support which is grounded in Our Values. Operate with a curious and sceptical mindset ensuring that this is embedded in your everyday work. Actively lead and embed a coaching culture to get the best out of others in an environment where everyone in the team feels empowered to speak up or challenge where appropriate. Be accountable, professional and act in the public interest, working for the benefit of shareholders of audited entities and wider society. Be inclusive and embrace the opportunity to work with other teams within Audit and across the firm in an integrated way. Have a sense of community, purpose and fun. The person: Experience and knowledge requirements: • Demonstrated leadership in the delivery of financial statement audits and the strategic application of D&A in audit engagements. (E) • Adept at navigating complex data, with a keen analytical mind and a curiosity for exploring data's role within assurance. (E) • Proven ability to identify the root cause of issues, providing impactful recommendations and advice to audited entities. (E) D = Desirable E = Essential Behavioural Attributes and Skills: • Exceptional interpersonal and communication skills, capable of engaging both technical and non-technical stakeholders effectively. (E) • Embracing KPMG values and fulfilling the "People & Culture" role dimensions above. (E) D = Desirable E = Essential Qualifications: • A professional accountancy qualification from a recognised accountancy body is desirable but is not essential. (D) • SAP / Oracle certification. (D) • Azure/ AWS / Databricks certification. (D) D = Desirable E = Essential KPMG overview: KPMG in the UK is part of a global network of firms that offers Audit, Legal, Tax and Advisory services. Through the talent of over 16,000 colleagues, we bring our creativity, insight and experience to solve our clients' and communities' biggest problems. We've been doing this for more than 150 years. We aim to be universally recognised as a place for great people to do their best work. A firm known for our collaborative and inclusive culture, using technology to empower and equip our people to deliver outstanding work with real flexibility - through inspiring workspaces . click apply for full job details
Sep 01, 2025
Full time
Job details Location: Aberdeen, Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Leeds, Liverpool, London, Manchester, Milton Keynes, Newcastle upon Tyne, Nottingham, Reading, South Coast - Southampton, Watford Capability: Audit Experience Level: Senior Manager Type: Full Time Service Line: Central Audit Contract type: Permanent Job description Summary of role purpose: The Role Are you a visionary leader who thrives on solving complex problems and steering digital innovation in the Audit & Assurance domain? Our Digital Audit & Analytics team is seeking a Senior Manager with a unique blend of accounting & data analytics, with a profound understanding of the potential unlocked through advanced data techniques. This role is pivotal in identifying and capitalising on opportunities to enhance the efficiency, quality and insight of our Audit & Assurance portfolio. This position is suited for individuals with exceptional data literacy skills, and a data analytics background. As a Senior Manager, you will spearhead data analytics on Audit & Assurance engagements, navigating through the complexities of key finance and operational systems. Joining KPMG's Clara Analytics and Technology team, you will not only lead but also champion data analytics initiatives, providing strategic direction to engagement teams across all industries. Why Clara Analytics Team? We're a team of enthusiastic, talented and innovative people from a diverse set of backgrounds in Audit & Assurance, technology and industry that are motivated by delivering high quality and high impact data and technology solutions to enhance the experience of the professionals and Audit & Assurance entities we serve. We're constantly investing in the development of our people through professional training, coaching and a culture of high support - high challenge as well as maintaining our market leading capability by leveraging leading cloud-based technology and building software relationships for Analytics, Automation, Process Mining & AI, to accelerate at pace and anticipate tomorrow - today. What do we do? The Clara Analytics Team takes end to end responsibility for idea generation, incubation, project management, implementation & delivery and value realisation of data analytics and technology solutions within the context of our Audit & Assurance portfolio and are at the heart of delivering KPMG's Audit & Assurance of the future. What people are saying? "Clara is where you can redefine who you are and where you want to go. Since joining the team five years ago, I've developed from a data analyst into a product manager, helping to digitally transform the way audits are run. Our partnership with Microsoft makes it exciting to explore the most advanced technology and ensures that with each new project, anything is possible." James M. Clara Manager "The variety of work projects I've been involved in have allowed me to find what I enjoy most and develop these skills, tailoring my work towards my skillset and goals, no two engagements are the same and I learn so much from each experience! With the support of the team, Clara have helped me in my apprenticeship by finding relevant projects for my study and flexibility in balancing study and work." Sam R. Clara Apprentice "I get to work in a collaborative and supportive environment where I feel valued and I see a clear opportunity for progression in the firm, whilst also doing something I really enjoy. You are able to define your own career path guided by your interests, as there are a wide variety of different opportunities and projects available to you as well as access to different training materials and certifications which you can undertake." Tatiana D. Clara Manager Description of the role: Work in teams delivering either financial statement audit; technology audit; audit related data, analytics and tools; independent assurance over other info such as regulatory/ESG/internal controls; learning and development; quality/risk/knowledge management; and/or specialist, technical accounting advice (non-audited entities only). Responsibilities • Lead the strategic deployment of technology and D&A across a portfolio of audit engagements, ensuring alignment with overarching firm objectives. • Analyse outputs to derive strategic insights and identify areas for deeper testing, elevating the role of D&A within audits. • Conduct thorough reviews of D&A outputs, collaborating with technical teams to resolve any discrepancies prior to analysis dissemination. • Masterfully present complex analyses to audit teams, utilising visualisation tools (e.g., PowerBI, Celonis) to simplify data interpretation. • Lead the technology agenda on audit tenders and Ignition events. • Synthesise insights, results and findings into comprehensive reports and presentations for Senior Management and Audit Committees. • Guide audit teams on data extractions and establish efficient data sharing processes with audited entities. • Oversee the preparation of D&A documentation, ensuring compliance with mandatory requirements and maintaining impeccable audit file documentation. • Manage budgets, monitor engagement finances, and ensure timely delivery within scope and budget. • Support the wider leadership team in overseeing department-wide team initiatives. Other responsibilities will typically include accountability for leading teams; providing technical, risk & compliance management; operational and quality management support; overseeing project management, budgeting and planning, senior stakeholder management, and analysis and delivery of quality reports; taking part in tenders or proposals; and some performance management responsibilities. Due to the nature of the role significant time may be spent at client sites/KPMG offices. Role dimensions: Technical core competencies required for the role Our Global Audit & Assurance Technical core competencies provide clarity and consistency of expectations to ensure the minimum audit technical requirements are being met by level to drive Audit Quality, which is fundamental to achieving our ambition to become the most trusted and trustworthy firm. The relevant competencies for this role are: Technical knowledge: Understands relevant technical accounting and financial reporting standards, regulations and accounting literature. Exhibits and stays current on appropriate industry and specialized knowledge, and leverages KPMG methodologies (including ESG Assurance). Technology skills: Uses firm-approved audit tools and innovative technology solutions to increase audit quality, productivity, and data insights. Professional scepticism and issue identification: Applies professional skepticism, objectivity and independence to identify and support resolution of potential audit issues. Risk assessment: Prepares for the audit execution design with a focus on risk assessment Evaluation of audit results: Evaluates evidence from audit procedures to determine if audit objectives were achieved. People & Culture Embrace and embed our culture ambition of high challenge, high support which is grounded in Our Values. Operate with a curious and sceptical mindset ensuring that this is embedded in your everyday work. Actively lead and embed a coaching culture to get the best out of others in an environment where everyone in the team feels empowered to speak up or challenge where appropriate. Be accountable, professional and act in the public interest, working for the benefit of shareholders of audited entities and wider society. Be inclusive and embrace the opportunity to work with other teams within Audit and across the firm in an integrated way. Have a sense of community, purpose and fun. The person: Experience and knowledge requirements: • Demonstrated leadership in the delivery of financial statement audits and the strategic application of D&A in audit engagements. (E) • Adept at navigating complex data, with a keen analytical mind and a curiosity for exploring data's role within assurance. (E) • Proven ability to identify the root cause of issues, providing impactful recommendations and advice to audited entities. (E) D = Desirable E = Essential Behavioural Attributes and Skills: • Exceptional interpersonal and communication skills, capable of engaging both technical and non-technical stakeholders effectively. (E) • Embracing KPMG values and fulfilling the "People & Culture" role dimensions above. (E) D = Desirable E = Essential Qualifications: • A professional accountancy qualification from a recognised accountancy body is desirable but is not essential. (D) • SAP / Oracle certification. (D) • Azure/ AWS / Databricks certification. (D) D = Desirable E = Essential KPMG overview: KPMG in the UK is part of a global network of firms that offers Audit, Legal, Tax and Advisory services. Through the talent of over 16,000 colleagues, we bring our creativity, insight and experience to solve our clients' and communities' biggest problems. We've been doing this for more than 150 years. We aim to be universally recognised as a place for great people to do their best work. A firm known for our collaborative and inclusive culture, using technology to empower and equip our people to deliver outstanding work with real flexibility - through inspiring workspaces . click apply for full job details
Reporting & Reinsurance Analyst Location: London (Hybrid) Salary: 45,000 - 50,000 + benefits Industry: Global Insurance / Employee Benefits Type: Permanent We're supporting a global insurance network with the appointment of a Reporting & Reinsurance Analyst to join their London-based team. This is an excellent opportunity for someone with strong financial reporting skills and an interest in employee benefits, multinational insurance, or reinsurance. You'll be part of a high-performing team responsible for delivering financial insights to global clients, managing reporting cycles, and supporting reinsurance and pooling operations. What You'll Be Doing Producing detailed client reports covering premiums, claims, loss ratios, and programme performance (pooling or captive structures) Collecting, validating, and analysing financial data from a global network of insurance providers Explaining trends and variances to internal stakeholders and multinational clients Supporting cession and claim recovery processes for reinsurance clients Managing dividend settlements and deficit offsets for pooling clients Attending client meetings to provide data-driven insights and answer reporting queries Collaborating with underwriting, sales, and client management teams to ensure consistency and quality Helping improve internal systems and reporting processes What We're Looking For 3-5 years' experience in insurance reporting, financial services, reinsurance, or employee benefits analytics Solid understanding of claims, premiums, loss ratios, and financial reporting processes Advanced Excel skills and high attention to detail Strong communication skills, both written and verbal, with the ability to explain data to non-technical stakeholders Experience working across international teams or with multinational clients Knowledge of pooling or captive insurance models (preferred but not essential) Why Apply? Join a global, growing organisation with clear development opportunities Work on international client portfolios and gain exposure to complex insurance structures Hybrid working (central London office with flexibility) Collaborative culture and strong support for professional growth To apply or find out more, please get in touch.
Sep 01, 2025
Full time
Reporting & Reinsurance Analyst Location: London (Hybrid) Salary: 45,000 - 50,000 + benefits Industry: Global Insurance / Employee Benefits Type: Permanent We're supporting a global insurance network with the appointment of a Reporting & Reinsurance Analyst to join their London-based team. This is an excellent opportunity for someone with strong financial reporting skills and an interest in employee benefits, multinational insurance, or reinsurance. You'll be part of a high-performing team responsible for delivering financial insights to global clients, managing reporting cycles, and supporting reinsurance and pooling operations. What You'll Be Doing Producing detailed client reports covering premiums, claims, loss ratios, and programme performance (pooling or captive structures) Collecting, validating, and analysing financial data from a global network of insurance providers Explaining trends and variances to internal stakeholders and multinational clients Supporting cession and claim recovery processes for reinsurance clients Managing dividend settlements and deficit offsets for pooling clients Attending client meetings to provide data-driven insights and answer reporting queries Collaborating with underwriting, sales, and client management teams to ensure consistency and quality Helping improve internal systems and reporting processes What We're Looking For 3-5 years' experience in insurance reporting, financial services, reinsurance, or employee benefits analytics Solid understanding of claims, premiums, loss ratios, and financial reporting processes Advanced Excel skills and high attention to detail Strong communication skills, both written and verbal, with the ability to explain data to non-technical stakeholders Experience working across international teams or with multinational clients Knowledge of pooling or captive insurance models (preferred but not essential) Why Apply? Join a global, growing organisation with clear development opportunities Work on international client portfolios and gain exposure to complex insurance structures Hybrid working (central London office with flexibility) Collaborative culture and strong support for professional growth To apply or find out more, please get in touch.
