2 jobs found

Sales Administrator Permanent Based in Stockton Your new company Our client is seeking a proactive and detail-oriented Sales Administrator to join their dedicated team. This is a fantastic opportunity to become part of a supportive and dynamic environment, where your sales administrative expertise will play a vital role in ensuring the smooth delivery of training programmes and the efficient running of day-to-day operations. Your new role Ensure the efficient operation of sales and administrative processes in collaboration with the Sales and Service Coordinator.Follow established procedures and suggest improvements to enhance operational efficiency.Respond promptly and professionally to stakeholder enquiries and requirements.Monitor delegate arrivals and manage badge allocation.Support colleagues during external audits, including ISO 9001, ISO 45001, and other awarding body inspections.Build and maintain strong relationships with clients locally and nationally to support commercial growth.Use initiative to identify and pursue new business opportunities through market intelligence.Maintain accurate, timely, and appropriately shared records in line with data protection and confidentiality standards.Compile course calendars based on client needs and internal scheduling requirements.Handle commercially sensitive materials with a high level of confidentiality and security.Assist in maintaining and updating the customer database.Provide information, advice, and guidance to clients throughout their engagement with our services.Collaborate with the Sales and Support Coordinator to identify underperforming areas and promote relevant offerings.Conduct targeted tele-sales campaigns to meet monthly sales targets.Represent the organisation at face-to-face marketing events.Manage scheduling for instructors and associate instructors.Liaise with other departments within the wider group to cross-sell services.Work collaboratively with internal and external stakeholders to meet safety, financial, quality, and continuous improvement goals.Uphold high standards of health, safety, and housekeeping.Participate in team meetings and team-building activities.Maintain continuous professional development in line with industry standards.Safeguard the health, well-being, and safety of all students and staff, including vulnerable individuals, by following safeguarding policies and procedures.Promote equality, diversity, and inclusion for all students, staff, and visitors.Adhere to the Prevent Duty by identifying and reporting concerns related to radicalisation and promoting British values.Undertake any additional duties as required. What you'll need to succeed Experience of sales administration and customer relationship management in a commercial training environment Experience of sales order processing, payment handling and invoicing Commercial sales and negotiation skillsAbility to carry out market research and competitor analysis / benchmarking activitiesComputer literate to an excellent standard in a range of Microsoft packages Capable of correctly and accurately receiving and implementing written or verbal instructionsExcellent communication, negotiation and organisational skillsDemonstrates a commitment to delivering excellent service to delegates and employers. Ability to manage multiple priorities in a deadline-driven environment.Acts with integrity, confidentiality, and responsibility in all interactions.An understanding of Safeguarding and Prevent and a commitment to creating and maintaining a safe environment for all learnersLevel 2 Customer Service (or be prepared to work towards)Level 2 English and Maths (or be prepared to work towards) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Main Purpose of Job Equiniti have opportunities for candidates with strong administration skills and experience to join our fast growing Pensions Operations team. You will be working with clients on a day to day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration. Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base. Our Pensions Administration teams are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. We hold records for about 20% of all pensioners in the UK, and we need to make sure we get it right first time. Equiniti is committed to promoting from within our business and for driven and ambitious candidates, future roles may include team leadership or more strategic operations roles across our business sectors. Core Duties/Responsibilities The successful candidate will be responsible for the following: Provide administration service to customers as per Service Level Agreement Maintenance of up to data filing and records for department, checking the integrity of customer data Processing of a wide range of routine and non-routine documentation within defined procedures Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements Drafting of non-standard correspondence in response to customer enquiries Inputs customer details and accesses customer information Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service Carry out projects and ad-hoc activities as determined by the Team Manager Skills, Knowledge & Experience The successful candidate will demonstrate the following experience skills and behaviours: GCSE (or equivalent) Maths and English Grade C Strong numeracy and literacy skills Good written and communication skills Ability to develop working relationships Ability to work within laid down processes and procedures Basic financial awareness Previous experience in a financial/pensions environment is desirable Working to SLAs The desire to deliver exceptional customer service Proven track record of quality, timely delivery Computer literate with a willingness to learn a variety of systems Previous DB pensions experience is an advantage but not essential What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. Learning & Development - Investment in LinkedIn Learning for all colleagues. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks