Adecco are seeking a highly capable and motivated Complaints Officer to join our Local Authority clients Homeless Intervention and Prevention Team. This is a key role focused on enhancing service delivery through effective complaint resolution, stakeholder engagement, and continuous improvement initiatives. About the Role This position plays a critical role in ensuring that customer feedback is handled with professionalism, empathy, and efficiency. You will be responsible for managing complex complaints, responding to member enquiries, and identifying opportunities to improve service quality and operational effectiveness. The role requires close collaboration with colleagues across all levels of the organisation, including senior leadership. Complaints Officer Public Sector - Local Authority Temporary Role - 6 months with possible extension Full Time - Monday to Friday, 36 hours per week 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - 2 days per week in office (based in Croydon) IT equipment provided ASAP start Key Responsibilities Lead and manage Housing Needs complaints, ensuring adherence to corporate policies and timelines. Investigate and respond to complex complaints, including Stage 2 and Ombudsman cases. Provide expert advice on complaint resolution, including compensation recommendations. Support continuous improvement of complaints systems and processes. Coach and develop staff to embed a positive complaints culture. Collaborate with internal and external stakeholders to ensure effective complaint resolution. Monitor and oversee action plans arising from Ombudsman findings. Maintain up-to-date knowledge of housing legislation and best practices. What We're Looking For Essential Knowledge & Experience: Strong understanding of local government complaints processes. Experience in Housing Needs or similar setting. Knowledge of housing legislation and complaint handling codes. Proven track record in managing complex complaints and delivering service improvements. Skills & Abilities: Excellent analytical and problem-solving skills. Strong written and verbal communication. Ability to influence and collaborate across teams. Resilience and adaptability in a fast-paced environment. Commitment to equality, diversity, and customer service excellence. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 04, 2025
Contractor
Adecco are seeking a highly capable and motivated Complaints Officer to join our Local Authority clients Homeless Intervention and Prevention Team. This is a key role focused on enhancing service delivery through effective complaint resolution, stakeholder engagement, and continuous improvement initiatives. About the Role This position plays a critical role in ensuring that customer feedback is handled with professionalism, empathy, and efficiency. You will be responsible for managing complex complaints, responding to member enquiries, and identifying opportunities to improve service quality and operational effectiveness. The role requires close collaboration with colleagues across all levels of the organisation, including senior leadership. Complaints Officer Public Sector - Local Authority Temporary Role - 6 months with possible extension Full Time - Monday to Friday, 36 hours per week 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - 2 days per week in office (based in Croydon) IT equipment provided ASAP start Key Responsibilities Lead and manage Housing Needs complaints, ensuring adherence to corporate policies and timelines. Investigate and respond to complex complaints, including Stage 2 and Ombudsman cases. Provide expert advice on complaint resolution, including compensation recommendations. Support continuous improvement of complaints systems and processes. Coach and develop staff to embed a positive complaints culture. Collaborate with internal and external stakeholders to ensure effective complaint resolution. Monitor and oversee action plans arising from Ombudsman findings. Maintain up-to-date knowledge of housing legislation and best practices. What We're Looking For Essential Knowledge & Experience: Strong understanding of local government complaints processes. Experience in Housing Needs or similar setting. Knowledge of housing legislation and complaint handling codes. Proven track record in managing complex complaints and delivering service improvements. Skills & Abilities: Excellent analytical and problem-solving skills. Strong written and verbal communication. Ability to influence and collaborate across teams. Resilience and adaptability in a fast-paced environment. Commitment to equality, diversity, and customer service excellence. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Sep 04, 2025
Full time
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Compliance Officer Working within the U&D Division of PIB Group, We are now looking to recruit a seasoned Compliance Officer, reporting into the Head of 1st Line of Defence you will work within the business to deliver accurate and effective compliance advice and support helping to ensure that the retail and wholesale businesses meet their regulatory obligations and processes and procedures are adhered to. You will have experience working within a financial service compliance role and are able to be hands on and able to collaborate with different stakeholders. You will be confident in producing process documentation, reports and MI in a way that engages with key stakeholders. Responsibilities: Work with the business to drive delivery of activity that supports the business objectives, whilst ensuring adherence to group policies. Work with 2LoD to ensure advice and guidance is interpreted and implemented in line with group risk appetite Highlight the priority compliance actions for the business by collating and analysing conduct and regulatory MI and undertaking trend and root cause analysis Ensure the business controls are effective and take action to improve/close gaps where necessary Support the business with the creation of compliant documentation, undertake regular reviews of approved material and ensure regulatory changes are implemented. Support and where appropriate own the management of breaches, E&O s and complaints and resolution focussing on root cause and control effectiveness Why Join Us? Competitive salary and benefits package Flexible working and holiday options Pension, enhanced parental leave, and life insurance Discounts on technology, travel, and leisure Learning and development opportunities Volunteering and charity support days Join a company that values innovation, growth, and its people. Apply now to take the next step in your career. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-(Apply online only)
Sep 04, 2025
Full time
Compliance Officer Working within the U&D Division of PIB Group, We are now looking to recruit a seasoned Compliance Officer, reporting into the Head of 1st Line of Defence you will work within the business to deliver accurate and effective compliance advice and support helping to ensure that the retail and wholesale businesses meet their regulatory obligations and processes and procedures are adhered to. You will have experience working within a financial service compliance role and are able to be hands on and able to collaborate with different stakeholders. You will be confident in producing process documentation, reports and MI in a way that engages with key stakeholders. Responsibilities: Work with the business to drive delivery of activity that supports the business objectives, whilst ensuring adherence to group policies. Work with 2LoD to ensure advice and guidance is interpreted and implemented in line with group risk appetite Highlight the priority compliance actions for the business by collating and analysing conduct and regulatory MI and undertaking trend and root cause analysis Ensure the business controls are effective and take action to improve/close gaps where necessary Support the business with the creation of compliant documentation, undertake regular reviews of approved material and ensure regulatory changes are implemented. Support and where appropriate own the management of breaches, E&O s and complaints and resolution focussing on root cause and control effectiveness Why Join Us? Competitive salary and benefits package Flexible working and holiday options Pension, enhanced parental leave, and life insurance Discounts on technology, travel, and leisure Learning and development opportunities Volunteering and charity support days Join a company that values innovation, growth, and its people. Apply now to take the next step in your career. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-(Apply online only)
Kick-start your compliance career with a respected financial services firm as a Compliance Administrator. Supporting the Compliance Officer and wider team, you'll help ensure the business operates to the highest regulatory standards while developing your own skills in a supportive environment. Benefits: Salary: Up to 30,000 (DOE) FULLY OFFICE BASED IN NEWCASTLE-UNDER-LYME Hybrid available but only in Warwick & Edgbaston (3 days office/2 days WFH) 31 Days Holiday (Inclusive of Bank Holidays) Pension auto-enrolment scheme - Salary sacrifice available Group Life Cover (x4 salary) & Income Protection Company sick pay Employee Assistance Programme & Financial Wellbeing Support Monday to Friday - 08:30 to 17:00 Locations: Warwick, Edgbaston, Newcastle-under-Lyme Role & Responsibilities: Support the Compliance Officer and wider team with monitoring, reporting, and reviews Perform risk assessments and ensure compliance with laws, regulations, and internal policies Assist with file checking, adviser observations, and quarterly 1:1 meetings Review marketing materials and client documentation for regulatory compliance Support with T&C plans, competency testing, and annual FIT assessments Help prepare for audits, complete reports, and follow up on actions Investigate issues, escalate concerns, and assist with complaints resolution Promote a culture of compliance across the business through training and collaboration Required Skills & Experience: Previous experience in financial services, ideally within an IFA environment Previous experience working with compliance based roles Strong analytical and problem-solving skills Organised with the ability to plan, prioritise, and meet deadlines Confident communicator and team player Adaptable, dependable, and committed to delivering quality work Honest, proactive, and keen to develop in a compliance-focused role Apply now and take your first big step in compliance!
Sep 01, 2025
Full time
Kick-start your compliance career with a respected financial services firm as a Compliance Administrator. Supporting the Compliance Officer and wider team, you'll help ensure the business operates to the highest regulatory standards while developing your own skills in a supportive environment. Benefits: Salary: Up to 30,000 (DOE) FULLY OFFICE BASED IN NEWCASTLE-UNDER-LYME Hybrid available but only in Warwick & Edgbaston (3 days office/2 days WFH) 31 Days Holiday (Inclusive of Bank Holidays) Pension auto-enrolment scheme - Salary sacrifice available Group Life Cover (x4 salary) & Income Protection Company sick pay Employee Assistance Programme & Financial Wellbeing Support Monday to Friday - 08:30 to 17:00 Locations: Warwick, Edgbaston, Newcastle-under-Lyme Role & Responsibilities: Support the Compliance Officer and wider team with monitoring, reporting, and reviews Perform risk assessments and ensure compliance with laws, regulations, and internal policies Assist with file checking, adviser observations, and quarterly 1:1 meetings Review marketing materials and client documentation for regulatory compliance Support with T&C plans, competency testing, and annual FIT assessments Help prepare for audits, complete reports, and follow up on actions Investigate issues, escalate concerns, and assist with complaints resolution Promote a culture of compliance across the business through training and collaboration Required Skills & Experience: Previous experience in financial services, ideally within an IFA environment Previous experience working with compliance based roles Strong analytical and problem-solving skills Organised with the ability to plan, prioritise, and meet deadlines Confident communicator and team player Adaptable, dependable, and committed to delivering quality work Honest, proactive, and keen to develop in a compliance-focused role Apply now and take your first big step in compliance!
Kick-start your compliance career with a respected financial services firm as a Compliance Administrator. Supporting the Compliance Officer and wider team, you'll help ensure the business operates to the highest regulatory standards while developing your own skills in a supportive environment. Benefits: Salary: Up to 30,000 (DOE) FULLY OFFICE BASED IN NEWCASTLE-UNDER-LYME Hybrid available but only in Warwick & Edgbaston (3 days office/2 days WFH) 31 Days Holiday (Inclusive of Bank Holidays) Pension auto-enrolment scheme - Salary sacrifice available Group Life Cover (x4 salary) & Income Protection Company sick pay Employee Assistance Programme & Financial Wellbeing Support Monday to Friday - 08:30 to 17:00 Locations: Warwick, Edgbaston, Newcastle-under-Lyme Role & Responsibilities: Support the Compliance Officer and wider team with monitoring, reporting, and reviews Perform risk assessments and ensure compliance with laws, regulations, and internal policies Assist with file checking, adviser observations, and quarterly 1:1 meetings Review marketing materials and client documentation for regulatory compliance Support with T&C plans, competency testing, and annual FIT assessments Help prepare for audits, complete reports, and follow up on actions Investigate issues, escalate concerns, and assist with complaints resolution Promote a culture of compliance across the business through training and collaboration Required Skills & Experience: Previous experience in financial services, ideally within an IFA environment Previous experience working with compliance based roles Strong analytical and problem-solving skills Organised with the ability to plan, prioritise, and meet deadlines Confident communicator and team player Adaptable, dependable, and committed to delivering quality work Honest, proactive, and keen to develop in a compliance-focused role Apply now and take your first big step in compliance!
Sep 01, 2025
Full time
Kick-start your compliance career with a respected financial services firm as a Compliance Administrator. Supporting the Compliance Officer and wider team, you'll help ensure the business operates to the highest regulatory standards while developing your own skills in a supportive environment. Benefits: Salary: Up to 30,000 (DOE) FULLY OFFICE BASED IN NEWCASTLE-UNDER-LYME Hybrid available but only in Warwick & Edgbaston (3 days office/2 days WFH) 31 Days Holiday (Inclusive of Bank Holidays) Pension auto-enrolment scheme - Salary sacrifice available Group Life Cover (x4 salary) & Income Protection Company sick pay Employee Assistance Programme & Financial Wellbeing Support Monday to Friday - 08:30 to 17:00 Locations: Warwick, Edgbaston, Newcastle-under-Lyme Role & Responsibilities: Support the Compliance Officer and wider team with monitoring, reporting, and reviews Perform risk assessments and ensure compliance with laws, regulations, and internal policies Assist with file checking, adviser observations, and quarterly 1:1 meetings Review marketing materials and client documentation for regulatory compliance Support with T&C plans, competency testing, and annual FIT assessments Help prepare for audits, complete reports, and follow up on actions Investigate issues, escalate concerns, and assist with complaints resolution Promote a culture of compliance across the business through training and collaboration Required Skills & Experience: Previous experience in financial services, ideally within an IFA environment Previous experience working with compliance based roles Strong analytical and problem-solving skills Organised with the ability to plan, prioritise, and meet deadlines Confident communicator and team player Adaptable, dependable, and committed to delivering quality work Honest, proactive, and keen to develop in a compliance-focused role Apply now and take your first big step in compliance!
We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. The Supporter Care team at Alzheimer s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Executives handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity. This role will be known internally as Supporter Care Executive Main duties and responsibilities of the role: Supporter engagement Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials. Managing email enquiries, either by responding or forwarding as necessary. Responding to written enquiries received in the post. Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors. Recording feedback received by the charity and assisting in the resolution of complaints. Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity. Donation processing, database and general administration Processing donations from telephone calls and mailings, acknowledging supporters appropriately. In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin. Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary. Processing and thanking donations relating to regional fundraising and sporting events. Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary. Opening and batching incoming post. Updating team procedures as required. Archiving, scanning and filing documents. What we are looking for: Experience of working in a customer facing role. Experience of handling queries and complaints. Confidence working with computers good knowledge of Word, Excel, Outlook and CRM databases. Excellent written and spoken communication skills. Engaging and professional telephone manner. Ability to work with a high level of accuracy and attention to detail. Good organisational skills and the ability to prioritise workload. Professional and hard-working team player. Outgoing, enthusiastic and able to remain calm under pressure Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £24,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 21st September 2025 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises World Class levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation. We were also listed in the prestigious Best Companies lists: 18th in the 100 Best Large Companies to Work For in the UK. 10th in the 50 Best Companies to Work For in the East of England. 2nd in the 30 Best Companies to Work For in the Charity Sector. ARUK really does look after its people, where you will be able to add value and make a difference. To view further details about working for us and the benefits we offer, please visit Alzheimer s Research UK
Sep 01, 2025
Full time
We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. The Supporter Care team at Alzheimer s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Executives handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity. This role will be known internally as Supporter Care Executive Main duties and responsibilities of the role: Supporter engagement Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials. Managing email enquiries, either by responding or forwarding as necessary. Responding to written enquiries received in the post. Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors. Recording feedback received by the charity and assisting in the resolution of complaints. Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity. Donation processing, database and general administration Processing donations from telephone calls and mailings, acknowledging supporters appropriately. In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin. Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary. Processing and thanking donations relating to regional fundraising and sporting events. Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary. Opening and batching incoming post. Updating team procedures as required. Archiving, scanning and filing documents. What we are looking for: Experience of working in a customer facing role. Experience of handling queries and complaints. Confidence working with computers good knowledge of Word, Excel, Outlook and CRM databases. Excellent written and spoken communication skills. Engaging and professional telephone manner. Ability to work with a high level of accuracy and attention to detail. Good organisational skills and the ability to prioritise workload. Professional and hard-working team player. Outgoing, enthusiastic and able to remain calm under pressure Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £24,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 21st September 2025 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises World Class levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation. We were also listed in the prestigious Best Companies lists: 18th in the 100 Best Large Companies to Work For in the UK. 10th in the 50 Best Companies to Work For in the East of England. 2nd in the 30 Best Companies to Work For in the Charity Sector. ARUK really does look after its people, where you will be able to add value and make a difference. To view further details about working for us and the benefits we offer, please visit Alzheimer s Research UK
An excellent opportunity has arisen for an experienced compliance officer to join this well-established business and will be working within a friendly and supportive environment. Reporting into the Manager your role will be varied, interesting and busy. Main duties as compliance office will be: Compliance/GDPR Administration: Facilitate the timely signing of contracts and other legal agreements/documents using electronic signature software, proactively ensuring that documents are received by the appropriate parties and signed copies are saved to file Assist in the identification and procurement of software that meets GDPR requirements Draft, review and manage Data Sharing Agreements (DSAs) with third parties and partners to ensure that all data transfers comply with UK GDPR and organisational policies Lead on and drive completion of Data Protection Impact Assessments (DPIAs) to identify and mitigate privacy risks related to new or changed data processing activities or new services Maintain oversight of GDPR compliance documentation and records to demonstrate accountability Support ongoing monitoring and updating of GDPR policies/procedures Manage and coordinate operational components of security incident management including response and reporting Complaints Handling: Review and maintain a robust complaint handling process in line with regulatory requirements and best practices Oversee the timely and effective resolution of complaints, proactively liaising with internal teams and clients to investigate complaints, ensuring deadlines for responses are met Provide regular reports on complaints metrics and provide insights to management Website & Social Media Content Management: Oversee and manage content on our websites to ensure compliance with legal, ethical and brand guidelines General Duties: Ensure safeguarding, data breach and complaints registers are kept up to date and proactively liaise with operational leads for follow up information, as appropriate Monitor and assess operational processes for compliance risks Conduct internal compliance reviews Prepare compliance reports for Head of Compliance & Central Support, highlighting potential risks and suggested mitigation Applicants must have previous compliance experience and be up to date on all GDPR rules coupled with having an excellent background in complaint handling. The role is 37.5 hours a week, offers 28 days holiday plus bank holidays, hybrid working, employee benefits scheme and a salary of 27,000 - 31,000 depending on experience.
Sep 01, 2025
Full time
An excellent opportunity has arisen for an experienced compliance officer to join this well-established business and will be working within a friendly and supportive environment. Reporting into the Manager your role will be varied, interesting and busy. Main duties as compliance office will be: Compliance/GDPR Administration: Facilitate the timely signing of contracts and other legal agreements/documents using electronic signature software, proactively ensuring that documents are received by the appropriate parties and signed copies are saved to file Assist in the identification and procurement of software that meets GDPR requirements Draft, review and manage Data Sharing Agreements (DSAs) with third parties and partners to ensure that all data transfers comply with UK GDPR and organisational policies Lead on and drive completion of Data Protection Impact Assessments (DPIAs) to identify and mitigate privacy risks related to new or changed data processing activities or new services Maintain oversight of GDPR compliance documentation and records to demonstrate accountability Support ongoing monitoring and updating of GDPR policies/procedures Manage and coordinate operational components of security incident management including response and reporting Complaints Handling: Review and maintain a robust complaint handling process in line with regulatory requirements and best practices Oversee the timely and effective resolution of complaints, proactively liaising with internal teams and clients to investigate complaints, ensuring deadlines for responses are met Provide regular reports on complaints metrics and provide insights to management Website & Social Media Content Management: Oversee and manage content on our websites to ensure compliance with legal, ethical and brand guidelines General Duties: Ensure safeguarding, data breach and complaints registers are kept up to date and proactively liaise with operational leads for follow up information, as appropriate Monitor and assess operational processes for compliance risks Conduct internal compliance reviews Prepare compliance reports for Head of Compliance & Central Support, highlighting potential risks and suggested mitigation Applicants must have previous compliance experience and be up to date on all GDPR rules coupled with having an excellent background in complaint handling. The role is 37.5 hours a week, offers 28 days holiday plus bank holidays, hybrid working, employee benefits scheme and a salary of 27,000 - 31,000 depending on experience.
An excellent opportunity has arisen for an experienced compliance officer to join this well-established business and will be working within a friendly and supportive environment. Reporting into the Manager your role will be varied, interesting and busy. Main duties as compliance office will be: Compliance/GDPR Administration: Facilitate the timely signing of contracts and other legal agreements/documents using electronic signature software, proactively ensuring that documents are received by the appropriate parties and signed copies are saved to file Assist in the identification and procurement of software that meets GDPR requirements Draft, review and manage Data Sharing Agreements (DSAs) with third parties and partners to ensure that all data transfers comply with UK GDPR and organisational policies Lead on and drive completion of Data Protection Impact Assessments (DPIAs) to identify and mitigate privacy risks related to new or changed data processing activities or new services Maintain oversight of GDPR compliance documentation and records to demonstrate accountability Support ongoing monitoring and updating of GDPR policies/procedures Manage and coordinate operational components of security incident management including response and reporting Complaints Handling: Review and maintain a robust complaint handling process in line with regulatory requirements and best practices Oversee the timely and effective resolution of complaints, proactively liaising with internal teams and clients to investigate complaints, ensuring deadlines for responses are met Provide regular reports on complaints metrics and provide insights to management Website & Social Media Content Management: Oversee and manage content on our websites to ensure compliance with legal, ethical and brand guidelines General Duties: Ensure safeguarding, data breach and complaints registers are kept up to date and proactively liaise with operational leads for follow up information, as appropriate Monitor and assess operational processes for compliance risks Conduct internal compliance reviews Prepare compliance reports for Head of Compliance & Central Support, highlighting potential risks and suggested mitigation Applicants must have previous compliance experience and be up to date on all GDPR rules coupled with having an excellent background in complaint handling. The role is 37.5 hours a week, offers 28 days holiday plus bank holidays, hybrid working, employee benefits scheme and a salary of 27,000 - 31,000 depending on experience.
Sep 01, 2025
Full time
An excellent opportunity has arisen for an experienced compliance officer to join this well-established business and will be working within a friendly and supportive environment. Reporting into the Manager your role will be varied, interesting and busy. Main duties as compliance office will be: Compliance/GDPR Administration: Facilitate the timely signing of contracts and other legal agreements/documents using electronic signature software, proactively ensuring that documents are received by the appropriate parties and signed copies are saved to file Assist in the identification and procurement of software that meets GDPR requirements Draft, review and manage Data Sharing Agreements (DSAs) with third parties and partners to ensure that all data transfers comply with UK GDPR and organisational policies Lead on and drive completion of Data Protection Impact Assessments (DPIAs) to identify and mitigate privacy risks related to new or changed data processing activities or new services Maintain oversight of GDPR compliance documentation and records to demonstrate accountability Support ongoing monitoring and updating of GDPR policies/procedures Manage and coordinate operational components of security incident management including response and reporting Complaints Handling: Review and maintain a robust complaint handling process in line with regulatory requirements and best practices Oversee the timely and effective resolution of complaints, proactively liaising with internal teams and clients to investigate complaints, ensuring deadlines for responses are met Provide regular reports on complaints metrics and provide insights to management Website & Social Media Content Management: Oversee and manage content on our websites to ensure compliance with legal, ethical and brand guidelines General Duties: Ensure safeguarding, data breach and complaints registers are kept up to date and proactively liaise with operational leads for follow up information, as appropriate Monitor and assess operational processes for compliance risks Conduct internal compliance reviews Prepare compliance reports for Head of Compliance & Central Support, highlighting potential risks and suggested mitigation Applicants must have previous compliance experience and be up to date on all GDPR rules coupled with having an excellent background in complaint handling. The role is 37.5 hours a week, offers 28 days holiday plus bank holidays, hybrid working, employee benefits scheme and a salary of 27,000 - 31,000 depending on experience.
Adecco Housing are seeking an experienced Leasehold Officer to join a leading housing provider, delivering a high-quality, customer-focused service to leaseholders and freeholders. You will be responsible for managing the full range of leasehold functions , including service charges, Section 20 consultations, major works billing, leasehold transactions (resales, Right to Buy/Right to Acquire, lease extensions), arrears recovery, and day-to-day leasehold enquiries. You will act as the key link between leasehold services and neighbourhood management, working flexibly between Head Office and the local housing office within your designated patch. Significant resident engagement, face-to-face meetings, and close collaboration with colleagues in Asset Management, Neighbourhood Teams, and Finance to ensure a transparent, compliant, and efficient service. Key Responsibilities 1. Customer Service & Leasehold Management Serve as the first point of contact for homeownership residents, delivering a responsive and empathetic service with a "right first time" approach. Provide clear, tailored advice on leaseholder rights, obligations, repairs responsibilities, service charges, and communal areas and managing and resolving complex leaseholder queries, complaints, and disputes using sound judgement, legal awareness, and strong negotiation skills. 2. Service Charges & Arrears Management Handle all service charge and ground rent enquiries, ensuring accurate information is provided. Process payments, set up/amend direct debits (including bi-annual adjustments), and issue payment cards or invoices and respond to disputes over charges, appointments, and billing breakdowns and arrange inspection of supporting documents following Section 22 requests. Proactively recover outstanding arrears through reminders, formal demands, phone/email follow-ups, MCOL applications, and liaison with solicitors for legal action, including Section 146 Notices. 3. Major Works & Section 20 Consultation Support major works programmes, including Section 20 consultations and statutory notices. Calculate/apportion costs, respond to queries, and attend resident engagement meetings/site visits. Arrange payment plans, assess cost cap eligibility, reconcile accounts, and recover arrears. 4. Leasehold Transactions & Legal Processes Right to Buy/Right to Acquire - application processing, eligibility checks, valuations, legal instructions, and offer notices. Lease Extensions - statutory and informal applications, liaison with solicitors and surveyors. Resales, Remortgages, Subletting Consents - ensuring compliance with lease terms. Licences to Alter - assessment and approval in line with building and lease regulations. Landlord & Leaseholder Certificates - preparation and issuance under Building Safety Act requirements. Maintain accurate records and escalate complex legal matters as required. 5. Dispute Resolution & Enforcement & Resident Engagement Manage breaches of lease, unauthorised subletting, and arrears cases in line with policy and legal requirements. Resolve disputes using negotiation and enforcement where needed, while maintaining constructive resident relationships and liaise with in-house and external legal teams to progress enforcement action. Work closely with the Resident Involvement team to capture leaseholder feedback. Support the Homeownership Panel and encourage meaningful participation in shaping services and policies. Person Specification Proven experience in leasehold, homeownership, or housing management (social housing/mixed-tenure). Strong knowledge of residential leases, service charges, major works, and Section 20 consultations. Skilled in arrears recovery, negotiation, mediation, and dispute resolution. Confident working with legal documents, financial data, and housing transactions (sales, remortgages, lease extensions) Liaising with solicitors, surveyors, mortgage lenders, and multi-disciplinary teams. Relevant housing qualification (e.g., CIH) - Desirable . Knowledge & Skills Strong knowledge of leasehold law, service charges, Section 20, and relevant legislation. Proficient in Microsoft Office and housing management systems and excellent communication skills for handling sensitive or complex matters. Awareness of leasehold reform and regulatory requirements. Personal Qualities Professional, empathetic, and resident-focused - DBS clearance required. This position requires professionalism, integrity, and a commitment to delivering exceptional customer service while supporting residents to engage meaningfully in the management of their homes. Don't miss out on this fantastic opportunity to join our team as a Leasehold Officer click 'Apply' now!
Sep 01, 2025
Contractor
Adecco Housing are seeking an experienced Leasehold Officer to join a leading housing provider, delivering a high-quality, customer-focused service to leaseholders and freeholders. You will be responsible for managing the full range of leasehold functions , including service charges, Section 20 consultations, major works billing, leasehold transactions (resales, Right to Buy/Right to Acquire, lease extensions), arrears recovery, and day-to-day leasehold enquiries. You will act as the key link between leasehold services and neighbourhood management, working flexibly between Head Office and the local housing office within your designated patch. Significant resident engagement, face-to-face meetings, and close collaboration with colleagues in Asset Management, Neighbourhood Teams, and Finance to ensure a transparent, compliant, and efficient service. Key Responsibilities 1. Customer Service & Leasehold Management Serve as the first point of contact for homeownership residents, delivering a responsive and empathetic service with a "right first time" approach. Provide clear, tailored advice on leaseholder rights, obligations, repairs responsibilities, service charges, and communal areas and managing and resolving complex leaseholder queries, complaints, and disputes using sound judgement, legal awareness, and strong negotiation skills. 2. Service Charges & Arrears Management Handle all service charge and ground rent enquiries, ensuring accurate information is provided. Process payments, set up/amend direct debits (including bi-annual adjustments), and issue payment cards or invoices and respond to disputes over charges, appointments, and billing breakdowns and arrange inspection of supporting documents following Section 22 requests. Proactively recover outstanding arrears through reminders, formal demands, phone/email follow-ups, MCOL applications, and liaison with solicitors for legal action, including Section 146 Notices. 3. Major Works & Section 20 Consultation Support major works programmes, including Section 20 consultations and statutory notices. Calculate/apportion costs, respond to queries, and attend resident engagement meetings/site visits. Arrange payment plans, assess cost cap eligibility, reconcile accounts, and recover arrears. 4. Leasehold Transactions & Legal Processes Right to Buy/Right to Acquire - application processing, eligibility checks, valuations, legal instructions, and offer notices. Lease Extensions - statutory and informal applications, liaison with solicitors and surveyors. Resales, Remortgages, Subletting Consents - ensuring compliance with lease terms. Licences to Alter - assessment and approval in line with building and lease regulations. Landlord & Leaseholder Certificates - preparation and issuance under Building Safety Act requirements. Maintain accurate records and escalate complex legal matters as required. 5. Dispute Resolution & Enforcement & Resident Engagement Manage breaches of lease, unauthorised subletting, and arrears cases in line with policy and legal requirements. Resolve disputes using negotiation and enforcement where needed, while maintaining constructive resident relationships and liaise with in-house and external legal teams to progress enforcement action. Work closely with the Resident Involvement team to capture leaseholder feedback. Support the Homeownership Panel and encourage meaningful participation in shaping services and policies. Person Specification Proven experience in leasehold, homeownership, or housing management (social housing/mixed-tenure). Strong knowledge of residential leases, service charges, major works, and Section 20 consultations. Skilled in arrears recovery, negotiation, mediation, and dispute resolution. Confident working with legal documents, financial data, and housing transactions (sales, remortgages, lease extensions) Liaising with solicitors, surveyors, mortgage lenders, and multi-disciplinary teams. Relevant housing qualification (e.g., CIH) - Desirable . Knowledge & Skills Strong knowledge of leasehold law, service charges, Section 20, and relevant legislation. Proficient in Microsoft Office and housing management systems and excellent communication skills for handling sensitive or complex matters. Awareness of leasehold reform and regulatory requirements. Personal Qualities Professional, empathetic, and resident-focused - DBS clearance required. This position requires professionalism, integrity, and a commitment to delivering exceptional customer service while supporting residents to engage meaningfully in the management of their homes. Don't miss out on this fantastic opportunity to join our team as a Leasehold Officer click 'Apply' now!
Salary: £35,777 to £42,090 per annum (pro rata) Location: London / Hybrid (2 days minimum in office per week) Hours: 35 hours per week Contract: 3 month Fixed-term contract starting end Sept/start Oct Our Dental Complaints Service (DCS) is recruiting a Complaints Officer on an initial 3-month fixed term contract. The Dental Professionals Hearings Service (the Hearings Service), conducts hearings for cases investigated and brought by the General Dental Council (GDC). Cases are adjudicated by independent committees consisting of lay and dental professional panellists. The Hearings Service is administratively separated from the GDC. This is an integral role in the team and you will: Facilitate, through the provision of information, guidance, signposting and support, the local resolution of complaints raised to the Dental Complaints Service by patients in relation to their private dental care. When necessary, facilitate and mediate complaints in an impartial, fair and informed manner to secure a mutually agreed outcome. On occasion where a separate mediator is required, work to convene and, if required and subject to availability, attend a complaints panel as the final recourse available to complainant and registrant, to secure an agreed outcome for a complaint. Key Areas of Responsibility: Manage a varied and complex caseload of DCS matters, progressing complaints in accordance with departmental procedures and deadlines. Communicate quickly with customers of the DCS by telephone, e- mail, web form and post. Co-ordinate and regularly update all parties involved in looking to assist a patient and a dental professional resolve a complaint Organise and provide written reports on complaints for volunteer panel members and attend complaints panel meetings. Prioritise work independently, managing own workload and using initiative and problem-solving skills to manage competing demands. Develop and maintain effective working relationships with internal and external stakeholders, by providing consistent and high-quality customer service. Manage large quantities of sensitive information, safeguarding privacy. Ensure that Corporate Governance is maintained for corporate complaints, FOI/GDPR and recording and reporting of data breaches. Maintain accurate records and case information using the case management system to ensure the integrity of data is maintained. Recognising high risk/cases of a serious nature, and escalate issues where appropriate. Person Specification: Experience in complaints resolution or customer service activity at an operational level and delivers a high-quality service to the satisfaction of customers which is measurable. Excellent verbal communication and customer service skills, including listening and negotiating skills and demonstrates empathy, tact and discretion in discussing sensitive issues and challenging situations. Excellent written skills with the ability to write correspondence to customers and prepare clear and concise reports. Organises own workload effectively with minimal need for supervision, competently handles a high volume of enquiries and varied caseload and demonstrates an ability to deliver within strict deadlines. Experience of maintaining accurate records, case information and other records using the case management system. Benefits: The GDC is committed to creating a diverse and inclusive workplace, that provides an environment that reflects our values and culture and allows employees to flourish. To support this we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development. Some of our benefits include: 27 days holiday (plus statutory) - rising to 30 days after 2 years service Flexitime scheme Employer pension contributions up to 10% Buy/Sell annual leave Enhanced Maternity, Paternity and Adoption leave from 1 years service. Life assurance, income protection plan and enhanced sick leave policy Staff discounts including eye care contributions and discounted gym membership. We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds. How to apply: For further details and to apply please click the apply button. As part of your supporting statement, please answer the following questions (we would advise using STAR format to help you provide relevant information): What experience do you have in complaints resolution or customer service activity that would be relevant to delivering a high-quality and measurable service to our customers? Please give an example of a challenging situation when you have used verbal communication and customer service skills, to provide empathy, tact and discretion in discussing sensitive issues. How have you organised your workload effectively and delivered to strict deadlines when handling a high volume of enquiries and varied caseload? When have you been responsible for maintaining accurate records, case information and other records? Please include details of any systems you may have used. Closing date: 23:59 on 7th September 2025 Important : we expect to receive a large number of applications for this role and we reserve the right to bring this campaign to a close early. We would therefore advise you to submit your application as soon as possible. Please no agencies unless instructed otherwise
Sep 01, 2025
Full time
Salary: £35,777 to £42,090 per annum (pro rata) Location: London / Hybrid (2 days minimum in office per week) Hours: 35 hours per week Contract: 3 month Fixed-term contract starting end Sept/start Oct Our Dental Complaints Service (DCS) is recruiting a Complaints Officer on an initial 3-month fixed term contract. The Dental Professionals Hearings Service (the Hearings Service), conducts hearings for cases investigated and brought by the General Dental Council (GDC). Cases are adjudicated by independent committees consisting of lay and dental professional panellists. The Hearings Service is administratively separated from the GDC. This is an integral role in the team and you will: Facilitate, through the provision of information, guidance, signposting and support, the local resolution of complaints raised to the Dental Complaints Service by patients in relation to their private dental care. When necessary, facilitate and mediate complaints in an impartial, fair and informed manner to secure a mutually agreed outcome. On occasion where a separate mediator is required, work to convene and, if required and subject to availability, attend a complaints panel as the final recourse available to complainant and registrant, to secure an agreed outcome for a complaint. Key Areas of Responsibility: Manage a varied and complex caseload of DCS matters, progressing complaints in accordance with departmental procedures and deadlines. Communicate quickly with customers of the DCS by telephone, e- mail, web form and post. Co-ordinate and regularly update all parties involved in looking to assist a patient and a dental professional resolve a complaint Organise and provide written reports on complaints for volunteer panel members and attend complaints panel meetings. Prioritise work independently, managing own workload and using initiative and problem-solving skills to manage competing demands. Develop and maintain effective working relationships with internal and external stakeholders, by providing consistent and high-quality customer service. Manage large quantities of sensitive information, safeguarding privacy. Ensure that Corporate Governance is maintained for corporate complaints, FOI/GDPR and recording and reporting of data breaches. Maintain accurate records and case information using the case management system to ensure the integrity of data is maintained. Recognising high risk/cases of a serious nature, and escalate issues where appropriate. Person Specification: Experience in complaints resolution or customer service activity at an operational level and delivers a high-quality service to the satisfaction of customers which is measurable. Excellent verbal communication and customer service skills, including listening and negotiating skills and demonstrates empathy, tact and discretion in discussing sensitive issues and challenging situations. Excellent written skills with the ability to write correspondence to customers and prepare clear and concise reports. Organises own workload effectively with minimal need for supervision, competently handles a high volume of enquiries and varied caseload and demonstrates an ability to deliver within strict deadlines. Experience of maintaining accurate records, case information and other records using the case management system. Benefits: The GDC is committed to creating a diverse and inclusive workplace, that provides an environment that reflects our values and culture and allows employees to flourish. To support this we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development. Some of our benefits include: 27 days holiday (plus statutory) - rising to 30 days after 2 years service Flexitime scheme Employer pension contributions up to 10% Buy/Sell annual leave Enhanced Maternity, Paternity and Adoption leave from 1 years service. Life assurance, income protection plan and enhanced sick leave policy Staff discounts including eye care contributions and discounted gym membership. We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds. How to apply: For further details and to apply please click the apply button. As part of your supporting statement, please answer the following questions (we would advise using STAR format to help you provide relevant information): What experience do you have in complaints resolution or customer service activity that would be relevant to delivering a high-quality and measurable service to our customers? Please give an example of a challenging situation when you have used verbal communication and customer service skills, to provide empathy, tact and discretion in discussing sensitive issues. How have you organised your workload effectively and delivered to strict deadlines when handling a high volume of enquiries and varied caseload? When have you been responsible for maintaining accurate records, case information and other records? Please include details of any systems you may have used. Closing date: 23:59 on 7th September 2025 Important : we expect to receive a large number of applications for this role and we reserve the right to bring this campaign to a close early. We would therefore advise you to submit your application as soon as possible. Please no agencies unless instructed otherwise
We're working with a local authority in the South East who are seeking an experienced Licensing Officer for a 6-month contract to support a busy licensing team. Key Responsibilities: Provide technical and administrative support to senior team members. Assist with enforcement and advisory duties, including site visits and inspections. Act as a first point of contact for customers, offering specialist licensing advice. Interpret and research legislation and case law to support decision-making and complaint resolution. Manage and process applications for new and renewed licences, permits, and registrations. Maintain and update public registers, and issue licences in accordance with statutory requirements. Deliver excellent customer service while representing the licensing authority and its partners. Essential Knowledge: Licensing Act 2003 Gambling Act 2005 Hackney Carriage & Private Hire legislation Local Government (Miscellaneous Provisions) Act 1982 Other relevant licensing legislation Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Sep 01, 2025
Contractor
We're working with a local authority in the South East who are seeking an experienced Licensing Officer for a 6-month contract to support a busy licensing team. Key Responsibilities: Provide technical and administrative support to senior team members. Assist with enforcement and advisory duties, including site visits and inspections. Act as a first point of contact for customers, offering specialist licensing advice. Interpret and research legislation and case law to support decision-making and complaint resolution. Manage and process applications for new and renewed licences, permits, and registrations. Maintain and update public registers, and issue licences in accordance with statutory requirements. Deliver excellent customer service while representing the licensing authority and its partners. Essential Knowledge: Licensing Act 2003 Gambling Act 2005 Hackney Carriage & Private Hire legislation Local Government (Miscellaneous Provisions) Act 1982 Other relevant licensing legislation Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Compliance Administrator up to £31k Hybrid Role purpose: The Compliance Officer plays a crucial role in ensuring the organisation operates in full accordance with all relevant UK laws, regulations, and sector best practices. The role protects the charity's reputation and public trust by implementing, maintaining, and improving compliance systems covering statutory obligations, safeguarding, GDPR and data protection, complaints handling, and website & social media content compliance. Working closely with senior managers, the postholder fosters a culture of accountability, transparency, and ethical conduct - enabling us to deliver its mission with integrity and legal compliance. The post holder is responsible for managing the compliance and complaints mailboxes and is the main point of contact for all compliance queries. Main Duties and Responsibilities: Compliance/GDPR Administration •Facilitate the timely signing of funding contracts and other legal agreements/documents using electronic signature software, proactively ensuring that documents are received by the appropriate parties and signed copies are saved to file •Assist in the identification and procurement of software that meets GDPR requirements •Draft, review and manage Data Sharing Agreements with third parties and partners to ensure that all data transfers comply with UK GDPR and organisational policies •Lead on and drive completion of Data Protection Impact Assessments to identify and mitigate privacy risks related to new or changed data processing activities or new services •Maintain oversight of GDPR compliance documentation and records to demonstrate accountability •Support ongoing monitoring and updating of GDPR policies/procedures, ensuring they reflect current regulations and best practice •Manage and coordinate operational components of security incident management, including response and reporting •Ensure the organisation complies with data breach and subject access request procedures, liaising with all relevant parties including clients •Manage and maintain the Information Asset Register, working with our services to identify information assets, evaluate risks, determine appropriate security measures and audit information provided Complaints Handling: •Review and maintain a robust complaint handling process in line with regulatory requirements and best practices •Oversee the timely and effective resolution of complaints, proactively liaising with internal teams and clients to investigate complaints, ensuring deadlines for responses are met •Provide regular reports on complaints metrics and provide insights to management •Identify and recommend improvements based on complaints analysis to improve processes, as appropriate Policy & Procedure Management •Draft, review, and update policies and procedures, as required •Monitor changes in regulation, ensuring internal policies align with UK data protection law •Assist with provision of due diligence information to funders and other stakeholders, as required •Liaise with service delivery partners to obtain due diligence information, as appropriate Website & Social Media Content Management: •Oversee and manage content on our websites to ensure compliance with legal, ethical and brand guidelines •Oversee the development of social media policies that align with compliance requirements •Superuser responsibility for social media channels •Monitor social media channels for compliance with internal guidelines and external regulations and collaborate with service teams to ensure that promotional content adheres to compliance standards •Conduct regular audits of website and social media content for compliance risks What you will need •You will have specialist experience in a compliance role with GDPR expertise. •Good understanding of regulatory requirements and data privacy •Proven knowledge of MS 365 applications •Experience of compliant handling •Excellent analytical and problem-solving •Outstanding written and verbal skills •Experience of conducting internal audits is ideal but not essential What you will get in return Hybrid role - 37.5 hours a week Up to £31k If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Sep 01, 2025
Full time
Compliance Administrator up to £31k Hybrid Role purpose: The Compliance Officer plays a crucial role in ensuring the organisation operates in full accordance with all relevant UK laws, regulations, and sector best practices. The role protects the charity's reputation and public trust by implementing, maintaining, and improving compliance systems covering statutory obligations, safeguarding, GDPR and data protection, complaints handling, and website & social media content compliance. Working closely with senior managers, the postholder fosters a culture of accountability, transparency, and ethical conduct - enabling us to deliver its mission with integrity and legal compliance. The post holder is responsible for managing the compliance and complaints mailboxes and is the main point of contact for all compliance queries. Main Duties and Responsibilities: Compliance/GDPR Administration •Facilitate the timely signing of funding contracts and other legal agreements/documents using electronic signature software, proactively ensuring that documents are received by the appropriate parties and signed copies are saved to file •Assist in the identification and procurement of software that meets GDPR requirements •Draft, review and manage Data Sharing Agreements with third parties and partners to ensure that all data transfers comply with UK GDPR and organisational policies •Lead on and drive completion of Data Protection Impact Assessments to identify and mitigate privacy risks related to new or changed data processing activities or new services •Maintain oversight of GDPR compliance documentation and records to demonstrate accountability •Support ongoing monitoring and updating of GDPR policies/procedures, ensuring they reflect current regulations and best practice •Manage and coordinate operational components of security incident management, including response and reporting •Ensure the organisation complies with data breach and subject access request procedures, liaising with all relevant parties including clients •Manage and maintain the Information Asset Register, working with our services to identify information assets, evaluate risks, determine appropriate security measures and audit information provided Complaints Handling: •Review and maintain a robust complaint handling process in line with regulatory requirements and best practices •Oversee the timely and effective resolution of complaints, proactively liaising with internal teams and clients to investigate complaints, ensuring deadlines for responses are met •Provide regular reports on complaints metrics and provide insights to management •Identify and recommend improvements based on complaints analysis to improve processes, as appropriate Policy & Procedure Management •Draft, review, and update policies and procedures, as required •Monitor changes in regulation, ensuring internal policies align with UK data protection law •Assist with provision of due diligence information to funders and other stakeholders, as required •Liaise with service delivery partners to obtain due diligence information, as appropriate Website & Social Media Content Management: •Oversee and manage content on our websites to ensure compliance with legal, ethical and brand guidelines •Oversee the development of social media policies that align with compliance requirements •Superuser responsibility for social media channels •Monitor social media channels for compliance with internal guidelines and external regulations and collaborate with service teams to ensure that promotional content adheres to compliance standards •Conduct regular audits of website and social media content for compliance risks What you will need •You will have specialist experience in a compliance role with GDPR expertise. •Good understanding of regulatory requirements and data privacy •Proven knowledge of MS 365 applications •Experience of compliant handling •Excellent analytical and problem-solving •Outstanding written and verbal skills •Experience of conducting internal audits is ideal but not essential What you will get in return Hybrid role - 37.5 hours a week Up to £31k If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Complaints Officer South East London, Bromley Temporary Office based - Mon to Fri 14 per hour Daniel Owen are proud to be representing a well-known company based in the South East London, Bromley area who are looking for a highly skilled Complaints Officer to join their team. Purpose of the Job - Complaints Officer Manage and resolve customer complaints ensuring timely and fair outcomes. Act as the main point of contact between customers, contractors, and internal teams, providing clear updates and maintaining strong communication throughout the process. Investigate complaints thoroughly, gather evidence, and prepare written responses in line with the Ombudsman's Complaint Handling Code. Identify root causes of recurring issues and work with service teams to implement improvements and prevent future complaints. Maintain accurate records of all complaints, resolutions, and outcomes, producing regular reports to support compliance and service improvement.
Sep 01, 2025
Seasonal
Complaints Officer South East London, Bromley Temporary Office based - Mon to Fri 14 per hour Daniel Owen are proud to be representing a well-known company based in the South East London, Bromley area who are looking for a highly skilled Complaints Officer to join their team. Purpose of the Job - Complaints Officer Manage and resolve customer complaints ensuring timely and fair outcomes. Act as the main point of contact between customers, contractors, and internal teams, providing clear updates and maintaining strong communication throughout the process. Investigate complaints thoroughly, gather evidence, and prepare written responses in line with the Ombudsman's Complaint Handling Code. Identify root causes of recurring issues and work with service teams to implement improvements and prevent future complaints. Maintain accurate records of all complaints, resolutions, and outcomes, producing regular reports to support compliance and service improvement.
Student Casework Officer Temporary Higher Education Experience Required London Flexible Working ASAP Job Summary Job Role: Student Casework Officer Industry: Higher Education Location: London Working Environment: Flexible working Contract: Temporary Employment Type: Full-Time Working Hours: 35 hours per week Rate: from £19.19 per hour + holiday PAYE Overview of the role My client is a leading university based in the heart of London, and they are looking for someone to join their Student Casework team at Officer level on an interim basis. You will be responsible for the day-to-day management of student casework relating to appeals, complaints, student conduct cases, and academic misconduct. You will manage your own case load, as well as providing support to appointed Investigating Officers and Conduct Chairs, including briefing, recommendations and guidance to ensure compliance. You will be required to regularly liaise with students and colleagues from across the institute, to provide concise and clear information and guidance. You will need a firm understanding of the guidance set down by the Office of the independent Adjudicator (OIA). You will provide full support to Panels and Hearings, taking complete and coherent records and minutes from meetings, and following up on action points. Operational Duties: To maintain detailed records relating to active and archived cases including precedents in the resolution of cases, using the College's case management system To work closely with colleagues in the Student Casework Team and beyond to ensure the provision of high-quality services, and continuous improvement to the student experience. Student Casework To implement the policies and procedures relating to student complaints and academic appeals, with an emphasis on early dispute resolution and capturing lessons learnt, and follow up recommendations. To deliver training for the Student Casework Team, Investigating Officers and Panel Members which supports the timely resolution of cases to promote an understanding of legal and regulatory obligations and shares best practice from across the sector. To provide advice and guidance to academic and support staff, Investigating Officers, Panel members and students on the Student Casework Policies and Procedures. To oversee and assist appointed Investigating Officers by reviewing evidence and determining appropriate remedies for redress in line with the procedures and precedent and OIA guidance. To draft clear and accurate letters of response to complainants and appellants under the direction of the Student Casework Manager. To record minutes from meetings which support the timely conclusion of investigations and the production of outcome letters. To manage and answer queries for several busy, student-facing inboxes. Person Specification A minimum of 2 years casework experience in a Higher Education setting. Experience of detailed casework investigations in a higher education or similar setting. Experience of implementing policy and procedure to ensure alignment with external good practice framework and sector best practice and supporting guidance to support the implementation of policy and procedure Experience of providing advice and guidance to a range of stakeholders Experience of effective handling of sensitive data in a remote working setting. Key Skills Able to confidently and empathetically handle challenging conversations with staff and students, in particular around sensitive subjects pertaining to pastoral issues. Exceptional written and oral communication skills, with the ability to communicate complex information clearly, concisely, and persuasively. Minute taking and the ability to produce comprehensive and clear reports of meetings. Ability to interpret and analyse regulations, policy and procedures and apply them to individual cases and provide advice to investigating officers based on this analysis. Attention to detail and the ability to organise a full workload, identify priorities, and meet deadlines. Ability to work independently as part of a team, contributing to achieving team goals and the college objectives. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. #
Sep 01, 2025
Seasonal
Student Casework Officer Temporary Higher Education Experience Required London Flexible Working ASAP Job Summary Job Role: Student Casework Officer Industry: Higher Education Location: London Working Environment: Flexible working Contract: Temporary Employment Type: Full-Time Working Hours: 35 hours per week Rate: from £19.19 per hour + holiday PAYE Overview of the role My client is a leading university based in the heart of London, and they are looking for someone to join their Student Casework team at Officer level on an interim basis. You will be responsible for the day-to-day management of student casework relating to appeals, complaints, student conduct cases, and academic misconduct. You will manage your own case load, as well as providing support to appointed Investigating Officers and Conduct Chairs, including briefing, recommendations and guidance to ensure compliance. You will be required to regularly liaise with students and colleagues from across the institute, to provide concise and clear information and guidance. You will need a firm understanding of the guidance set down by the Office of the independent Adjudicator (OIA). You will provide full support to Panels and Hearings, taking complete and coherent records and minutes from meetings, and following up on action points. Operational Duties: To maintain detailed records relating to active and archived cases including precedents in the resolution of cases, using the College's case management system To work closely with colleagues in the Student Casework Team and beyond to ensure the provision of high-quality services, and continuous improvement to the student experience. Student Casework To implement the policies and procedures relating to student complaints and academic appeals, with an emphasis on early dispute resolution and capturing lessons learnt, and follow up recommendations. To deliver training for the Student Casework Team, Investigating Officers and Panel Members which supports the timely resolution of cases to promote an understanding of legal and regulatory obligations and shares best practice from across the sector. To provide advice and guidance to academic and support staff, Investigating Officers, Panel members and students on the Student Casework Policies and Procedures. To oversee and assist appointed Investigating Officers by reviewing evidence and determining appropriate remedies for redress in line with the procedures and precedent and OIA guidance. To draft clear and accurate letters of response to complainants and appellants under the direction of the Student Casework Manager. To record minutes from meetings which support the timely conclusion of investigations and the production of outcome letters. To manage and answer queries for several busy, student-facing inboxes. Person Specification A minimum of 2 years casework experience in a Higher Education setting. Experience of detailed casework investigations in a higher education or similar setting. Experience of implementing policy and procedure to ensure alignment with external good practice framework and sector best practice and supporting guidance to support the implementation of policy and procedure Experience of providing advice and guidance to a range of stakeholders Experience of effective handling of sensitive data in a remote working setting. Key Skills Able to confidently and empathetically handle challenging conversations with staff and students, in particular around sensitive subjects pertaining to pastoral issues. Exceptional written and oral communication skills, with the ability to communicate complex information clearly, concisely, and persuasively. Minute taking and the ability to produce comprehensive and clear reports of meetings. Ability to interpret and analyse regulations, policy and procedures and apply them to individual cases and provide advice to investigating officers based on this analysis. Attention to detail and the ability to organise a full workload, identify priorities, and meet deadlines. Ability to work independently as part of a team, contributing to achieving team goals and the college objectives. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. #
Complaint Officer £26,-Month Fixed Term Contract Edinburgh Our client, a UK leader in Pensions and Life Assurance , is looking for a team of dedicated Complaint Officers to join their team in Edinburgh.As a Complaint Handler , you will take ownership of the full end-to-end complaints process, from initial receipt to final resolution, ensuring fair outcomes for customers while adhering to regulatory guidelines. Please note this role will require you to be based within a commutable distance of Edinburgh - You will be based in office 5 days a week through training and accreditation, moving to hybrid after. Key Responsibilities: Managing the full lifecycle of customer complaints, from inital data gather to final response. Collaborating with internal teams to gather necessary information and drive complaint resolutions. Ensuring compliance with regulatory standards by maintaining accurate records and adhering to best practices. Identifying trends in complaints and providing insights to enhance processes and customer experience. Delivering excellent customer service at every touchpoint. About you: Complaints experience in financial services or wider regulated markets - Pensions or Life Assurance experience is desirable but not essential. A strong communicator, capable of handling complex and sensitive issues with empathy and professionalism. A problem-solver with analytical skills and a commitment to delivering fair outcomes. You are organised and can manage multiple cases, prioritising workloads effectively. You are within commutable distance to Edinburgh. What can we offer you? £26,500 12-month fixed term contract Valuable experience in the Pensions & Investments space Experience with an industry leader committed to delivering outstanding customer service If you're ready to take the next step in your career and make a real difference in the financial services industry, apply today.
Sep 01, 2025
Full time
Complaint Officer £26,-Month Fixed Term Contract Edinburgh Our client, a UK leader in Pensions and Life Assurance , is looking for a team of dedicated Complaint Officers to join their team in Edinburgh.As a Complaint Handler , you will take ownership of the full end-to-end complaints process, from initial receipt to final resolution, ensuring fair outcomes for customers while adhering to regulatory guidelines. Please note this role will require you to be based within a commutable distance of Edinburgh - You will be based in office 5 days a week through training and accreditation, moving to hybrid after. Key Responsibilities: Managing the full lifecycle of customer complaints, from inital data gather to final response. Collaborating with internal teams to gather necessary information and drive complaint resolutions. Ensuring compliance with regulatory standards by maintaining accurate records and adhering to best practices. Identifying trends in complaints and providing insights to enhance processes and customer experience. Delivering excellent customer service at every touchpoint. About you: Complaints experience in financial services or wider regulated markets - Pensions or Life Assurance experience is desirable but not essential. A strong communicator, capable of handling complex and sensitive issues with empathy and professionalism. A problem-solver with analytical skills and a commitment to delivering fair outcomes. You are organised and can manage multiple cases, prioritising workloads effectively. You are within commutable distance to Edinburgh. What can we offer you? £26,500 12-month fixed term contract Valuable experience in the Pensions & Investments space Experience with an industry leader committed to delivering outstanding customer service If you're ready to take the next step in your career and make a real difference in the financial services industry, apply today.
Compliance Administrator - YOU MUST HAVE COMPLIANCE EXPERIENCE Location: Hybrid (Church Gresley or Derby Hours: Full-time, Monday to Friday (37.5 hrs) Are you a detail-focused and proactive professional passionate about compliance? We're seeking a Compliance Officer to join our charity and ensure we meet all legal, regulatory, and data protection requirements. You'll be crucial in safeguarding our organisation's reputation by fostering a culture of transparency, accountability, and ethical conduct. Key Responsibilities: Manage GDPR compliance, including drafting and reviewing Data Sharing Agreements and leading Data Protection Impact Assessments (DPIAs) Oversee complaint handling processes, ensuring timely investigation, resolution, and reporting in line with regulations Draft, review, and update organisational policies and procedures to reflect current legal requirements and best practices Monitor and audit website and social media content to ensure compliance with legal and brand standards Coordinate compliance training and awareness programmes, promoting data privacy and cyber security Maintain safeguarding, data breach, and complaints registers, liaising with relevant teams to manage risks Prepare regular compliance reports and present findings to senior management Facilitate signing of contracts and legal documents via electronic signature systems Assist in procurement and implementation of GDPR-compliant software and tools Conduct internal compliance reviews and risk assessments Act as the main point of contact for compliance-related queries and coordinate responses Support operational teams to ensure due diligence and adherence to funder requirements Essential Requirements: Strong knowledge of UK data protection laws including GDPR and relevant charity regulations Experience managing complaints and investigations in a regulated environment Excellent organisational skills with ability to manage multiple priorities and deadlines Confident communication skills, able to engage with stakeholders at all levels Proactive approach to identifying risks and implementing practical solutions Ability to work independently and as part of a team in a fast-paced environment High attention to detail and commitment to maintaining accurate records Proficient in Microsoft Office and electronic document management systems Commitment to maintaining confidentiality and handling sensitive information professionally If you're organised, adaptable, and eager to help maintain high standards of compliance in a flexible hybrid work setting, we'd love to hear from you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sep 01, 2025
Full time
Compliance Administrator - YOU MUST HAVE COMPLIANCE EXPERIENCE Location: Hybrid (Church Gresley or Derby Hours: Full-time, Monday to Friday (37.5 hrs) Are you a detail-focused and proactive professional passionate about compliance? We're seeking a Compliance Officer to join our charity and ensure we meet all legal, regulatory, and data protection requirements. You'll be crucial in safeguarding our organisation's reputation by fostering a culture of transparency, accountability, and ethical conduct. Key Responsibilities: Manage GDPR compliance, including drafting and reviewing Data Sharing Agreements and leading Data Protection Impact Assessments (DPIAs) Oversee complaint handling processes, ensuring timely investigation, resolution, and reporting in line with regulations Draft, review, and update organisational policies and procedures to reflect current legal requirements and best practices Monitor and audit website and social media content to ensure compliance with legal and brand standards Coordinate compliance training and awareness programmes, promoting data privacy and cyber security Maintain safeguarding, data breach, and complaints registers, liaising with relevant teams to manage risks Prepare regular compliance reports and present findings to senior management Facilitate signing of contracts and legal documents via electronic signature systems Assist in procurement and implementation of GDPR-compliant software and tools Conduct internal compliance reviews and risk assessments Act as the main point of contact for compliance-related queries and coordinate responses Support operational teams to ensure due diligence and adherence to funder requirements Essential Requirements: Strong knowledge of UK data protection laws including GDPR and relevant charity regulations Experience managing complaints and investigations in a regulated environment Excellent organisational skills with ability to manage multiple priorities and deadlines Confident communication skills, able to engage with stakeholders at all levels Proactive approach to identifying risks and implementing practical solutions Ability to work independently and as part of a team in a fast-paced environment High attention to detail and commitment to maintaining accurate records Proficient in Microsoft Office and electronic document management systems Commitment to maintaining confidentiality and handling sensitive information professionally If you're organised, adaptable, and eager to help maintain high standards of compliance in a flexible hybrid work setting, we'd love to hear from you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Compliance Officer Location: Hybrid (Church Gresley or Derby Hours: Full-time, Monday to Friday (37.5 hrs) Are you a detail-focused and proactive professional passionate about compliance? We're seeking a Compliance Officer to join our charity and ensure we meet all legal, regulatory, and data protection requirements. You'll be crucial in safeguarding our organisation's reputation by fostering a culture of transparency, accountability, and ethical conduct. Key Responsibilities: Manage GDPR compliance, including drafting and reviewing Data Sharing Agreements and leading Data Protection Impact Assessments (DPIAs) Oversee complaint handling processes, ensuring timely investigation, resolution, and reporting in line with regulations Draft, review, and update organisational policies and procedures to reflect current legal requirements and best practices Monitor and audit website and social media content to ensure compliance with legal and brand standards Coordinate compliance training and awareness programmes, promoting data privacy and cyber security Maintain safeguarding, data breach, and complaints registers, liaising with relevant teams to manage risks Prepare regular compliance reports and present findings to senior management Facilitate signing of contracts and legal documents via electronic signature systems Assist in procurement and implementation of GDPR-compliant software and tools Conduct internal compliance reviews and risk assessments Act as the main point of contact for compliance-related queries and coordinate responses Support operational teams to ensure due diligence and adherence to funder requirements Essential Requirements: Strong knowledge of UK data protection laws including GDPR and relevant charity regulations Experience managing complaints and investigations in a regulated environment Excellent organisational skills with ability to manage multiple priorities and deadlines Confident communication skills, able to engage with stakeholders at all levels Proactive approach to identifying risks and implementing practical solutions Ability to work independently and as part of a team in a fast-paced environment High attention to detail and commitment to maintaining accurate records Proficient in Microsoft Office and electronic document management systems Commitment to maintaining confidentiality and handling sensitive information professionally If you're organised, adaptable, and eager to help maintain high standards of compliance in a flexible hybrid work setting, we'd love to hear from you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sep 01, 2025
Full time
Compliance Officer Location: Hybrid (Church Gresley or Derby Hours: Full-time, Monday to Friday (37.5 hrs) Are you a detail-focused and proactive professional passionate about compliance? We're seeking a Compliance Officer to join our charity and ensure we meet all legal, regulatory, and data protection requirements. You'll be crucial in safeguarding our organisation's reputation by fostering a culture of transparency, accountability, and ethical conduct. Key Responsibilities: Manage GDPR compliance, including drafting and reviewing Data Sharing Agreements and leading Data Protection Impact Assessments (DPIAs) Oversee complaint handling processes, ensuring timely investigation, resolution, and reporting in line with regulations Draft, review, and update organisational policies and procedures to reflect current legal requirements and best practices Monitor and audit website and social media content to ensure compliance with legal and brand standards Coordinate compliance training and awareness programmes, promoting data privacy and cyber security Maintain safeguarding, data breach, and complaints registers, liaising with relevant teams to manage risks Prepare regular compliance reports and present findings to senior management Facilitate signing of contracts and legal documents via electronic signature systems Assist in procurement and implementation of GDPR-compliant software and tools Conduct internal compliance reviews and risk assessments Act as the main point of contact for compliance-related queries and coordinate responses Support operational teams to ensure due diligence and adherence to funder requirements Essential Requirements: Strong knowledge of UK data protection laws including GDPR and relevant charity regulations Experience managing complaints and investigations in a regulated environment Excellent organisational skills with ability to manage multiple priorities and deadlines Confident communication skills, able to engage with stakeholders at all levels Proactive approach to identifying risks and implementing practical solutions Ability to work independently and as part of a team in a fast-paced environment High attention to detail and commitment to maintaining accurate records Proficient in Microsoft Office and electronic document management systems Commitment to maintaining confidentiality and handling sensitive information professionally If you're organised, adaptable, and eager to help maintain high standards of compliance in a flexible hybrid work setting, we'd love to hear from you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Compliance Administrator - YOU MUST HAVE COMPLIANCE EXPERIENCE Location: Hybrid (Church Gresley or Derby Hours: Full-time, Monday to Friday (37.5 hrs) Are you a detail-focused and proactive professional passionate about compliance? We're seeking a Compliance Officer to join our charity and ensure we meet all legal, regulatory, and data protection requirements. You'll be crucial in safeguarding our organisation's reputation by fostering a culture of transparency, accountability, and ethical conduct. Key Responsibilities: Manage GDPR compliance, including drafting and reviewing Data Sharing Agreements and leading Data Protection Impact Assessments (DPIAs) Oversee complaint handling processes, ensuring timely investigation, resolution, and reporting in line with regulations Draft, review, and update organisational policies and procedures to reflect current legal requirements and best practices Monitor and audit website and social media content to ensure compliance with legal and brand standards Coordinate compliance training and awareness programmes, promoting data privacy and cyber security Maintain safeguarding, data breach, and complaints registers, liaising with relevant teams to manage risks Prepare regular compliance reports and present findings to senior management Facilitate signing of contracts and legal documents via electronic signature systems Assist in procurement and implementation of GDPR-compliant software and tools Conduct internal compliance reviews and risk assessments Act as the main point of contact for compliance-related queries and coordinate responses Support operational teams to ensure due diligence and adherence to funder requirements Essential Requirements: Strong knowledge of UK data protection laws including GDPR and relevant charity regulations Experience managing complaints and investigations in a regulated environment Excellent organisational skills with ability to manage multiple priorities and deadlines Confident communication skills, able to engage with stakeholders at all levels Proactive approach to identifying risks and implementing practical solutions Ability to work independently and as part of a team in a fast-paced environment High attention to detail and commitment to maintaining accurate records Proficient in Microsoft Office and electronic document management systems Commitment to maintaining confidentiality and handling sensitive information professionally If you're organised, adaptable, and eager to help maintain high standards of compliance in a flexible hybrid work setting, we'd love to hear from you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sep 01, 2025
Full time
Compliance Administrator - YOU MUST HAVE COMPLIANCE EXPERIENCE Location: Hybrid (Church Gresley or Derby Hours: Full-time, Monday to Friday (37.5 hrs) Are you a detail-focused and proactive professional passionate about compliance? We're seeking a Compliance Officer to join our charity and ensure we meet all legal, regulatory, and data protection requirements. You'll be crucial in safeguarding our organisation's reputation by fostering a culture of transparency, accountability, and ethical conduct. Key Responsibilities: Manage GDPR compliance, including drafting and reviewing Data Sharing Agreements and leading Data Protection Impact Assessments (DPIAs) Oversee complaint handling processes, ensuring timely investigation, resolution, and reporting in line with regulations Draft, review, and update organisational policies and procedures to reflect current legal requirements and best practices Monitor and audit website and social media content to ensure compliance with legal and brand standards Coordinate compliance training and awareness programmes, promoting data privacy and cyber security Maintain safeguarding, data breach, and complaints registers, liaising with relevant teams to manage risks Prepare regular compliance reports and present findings to senior management Facilitate signing of contracts and legal documents via electronic signature systems Assist in procurement and implementation of GDPR-compliant software and tools Conduct internal compliance reviews and risk assessments Act as the main point of contact for compliance-related queries and coordinate responses Support operational teams to ensure due diligence and adherence to funder requirements Essential Requirements: Strong knowledge of UK data protection laws including GDPR and relevant charity regulations Experience managing complaints and investigations in a regulated environment Excellent organisational skills with ability to manage multiple priorities and deadlines Confident communication skills, able to engage with stakeholders at all levels Proactive approach to identifying risks and implementing practical solutions Ability to work independently and as part of a team in a fast-paced environment High attention to detail and commitment to maintaining accurate records Proficient in Microsoft Office and electronic document management systems Commitment to maintaining confidentiality and handling sensitive information professionally If you're organised, adaptable, and eager to help maintain high standards of compliance in a flexible hybrid work setting, we'd love to hear from you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
We are looking for a proactive and compassionate Homeless Housing Resolutions Officer to join our Housing Solutions team. You will work directly with households who are homeless or at risk of homelessness, providing advice, support, and solutions in line with statutory duties. The role involves assessing housing needs, managing cases, and working with a wide range of partners to secure suitable accommodation and support for vulnerable households. Key Responsibilities • Conduct detailed assessments of housing need and homelessness applications in line with statutory requirements (Housing Act 1996 Part VII as amended)• Identify and implement tailored solutions to prevent homelessness or secure suitable temporary or permanent accommodation• Manage complex housing cases, including advising clients on their rights and responsibilities• Liaise with external partners such as social services, health services, landlords, housing providers, and voluntary organisations to secure housing and support services• Monitor and manage cases efficiently, ensuring accurate record-keeping, reporting, and compliance with internal policies and statutory obligations• Provide guidance and support to vulnerable households, including families, single adults, and those with additional needs• Respond to complaints, enquiries, and requests for review, escalating cases where appropriate• Contribute to the development of local homelessness strategies and initiatives About You • Experience in housing, homelessness prevention, or a related social care/housing field• Knowledge of homelessness legislation and statutory duties under Part VII Housing Act 1996• Strong case management, decision-making, and problem-solving skills• Excellent communication and interpersonal skills, with the ability to work sensitively with vulnerable clients• Ability to work under pressure, manage competing priorities, and meet deadlines• Collaborative approach with strong partnership working skillsIf you have the relevent skills then please apply today!
Sep 01, 2025
Full time
We are looking for a proactive and compassionate Homeless Housing Resolutions Officer to join our Housing Solutions team. You will work directly with households who are homeless or at risk of homelessness, providing advice, support, and solutions in line with statutory duties. The role involves assessing housing needs, managing cases, and working with a wide range of partners to secure suitable accommodation and support for vulnerable households. Key Responsibilities • Conduct detailed assessments of housing need and homelessness applications in line with statutory requirements (Housing Act 1996 Part VII as amended)• Identify and implement tailored solutions to prevent homelessness or secure suitable temporary or permanent accommodation• Manage complex housing cases, including advising clients on their rights and responsibilities• Liaise with external partners such as social services, health services, landlords, housing providers, and voluntary organisations to secure housing and support services• Monitor and manage cases efficiently, ensuring accurate record-keeping, reporting, and compliance with internal policies and statutory obligations• Provide guidance and support to vulnerable households, including families, single adults, and those with additional needs• Respond to complaints, enquiries, and requests for review, escalating cases where appropriate• Contribute to the development of local homelessness strategies and initiatives About You • Experience in housing, homelessness prevention, or a related social care/housing field• Knowledge of homelessness legislation and statutory duties under Part VII Housing Act 1996• Strong case management, decision-making, and problem-solving skills• Excellent communication and interpersonal skills, with the ability to work sensitively with vulnerable clients• Ability to work under pressure, manage competing priorities, and meet deadlines• Collaborative approach with strong partnership working skillsIf you have the relevent skills then please apply today!
Ombudsman Case Handler Do you have a passion for fairness and want to do work that makes a positive difference to someone's life? Are you skilled in complaint handling and provide excellent customer service? We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider. This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors. Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today! Position: Case Handler Location: Reading/Hybrid Hours: Full-time, 35 Hours per week (part-time working considered) Salary: £34,099 to £39,631 per annum Contract: Permanent Benefits include: Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays Contribution to Gym membership (on completion of probation) Attractive defined benefit pension scheme Enhanced maternity and paternity pay Closing Date: Monday 08 September at 10am. About the Organisation Our vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond. About the Role As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges. Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role. Responsibilities include: Determine whether complaints are eligible for review and communicate decisions to students; Request and obtain documentation and information from higher education providers, students and student representatives; Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints; Provide effective guidance to students, student representatives and providers on the OIA's case-handling process, possible remedies and typical timeframes; Conduct reviews of complaints, draft and issue Complaint Outcomes About You You will have: Excellent written and oral/ telephone/video call communication skills. Excellent interpersonal skills. A customer service focus. High level of accuracy and attention to detail. Ability and willingness to learn new processes and procedures with a positive attitude. Resilience to work in a demanding and high-volume environment. Comfortable with technology and with the ability to adjust to new and changing IT systems and processes. Strong and recent experience of using Microsoft Word, Excel and Outlook. The charity values diverse backgrounds, life experiences and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered. Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable. Qualifications Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms. You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Sep 01, 2025
Full time
Ombudsman Case Handler Do you have a passion for fairness and want to do work that makes a positive difference to someone's life? Are you skilled in complaint handling and provide excellent customer service? We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider. This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors. Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today! Position: Case Handler Location: Reading/Hybrid Hours: Full-time, 35 Hours per week (part-time working considered) Salary: £34,099 to £39,631 per annum Contract: Permanent Benefits include: Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays Contribution to Gym membership (on completion of probation) Attractive defined benefit pension scheme Enhanced maternity and paternity pay Closing Date: Monday 08 September at 10am. About the Organisation Our vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond. About the Role As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges. Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role. Responsibilities include: Determine whether complaints are eligible for review and communicate decisions to students; Request and obtain documentation and information from higher education providers, students and student representatives; Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints; Provide effective guidance to students, student representatives and providers on the OIA's case-handling process, possible remedies and typical timeframes; Conduct reviews of complaints, draft and issue Complaint Outcomes About You You will have: Excellent written and oral/ telephone/video call communication skills. Excellent interpersonal skills. A customer service focus. High level of accuracy and attention to detail. Ability and willingness to learn new processes and procedures with a positive attitude. Resilience to work in a demanding and high-volume environment. Comfortable with technology and with the ability to adjust to new and changing IT systems and processes. Strong and recent experience of using Microsoft Word, Excel and Outlook. The charity values diverse backgrounds, life experiences and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered. Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable. Qualifications Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms. You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
