Location : Based in Vincent House. Purpose of the job : To deliver mandatory training for volunteers and paid trainees and to design and deliver advice training to external organisations to support capacity building within the community. The Role Citizens Advice Enfield is a busy service helping around 6,000 clients a year to solve around 25,000 problems. We are open 5 days a week and currently operate a telephone adviceline triage service from 10am to 4pm Monday to Friday. Our priority commissioned areas are Benefits, Debt and Housing and we have a small team of caseworkers for each. Appointments are booked through a combination of self-referral via the adviceline and referrals from funded partners. Role Description We are looking to take on a Capacity Building Training Officer to join our in-house training and development team which will form part of the wider Human Resources management function/team. You will be responsible for delivering all mandatory learning for volunteers and paid trainees to reach their competence and to design and deliver advice training to external organisations to support capacity building within the community. This will be both in-person delivered training as well as via online platforms. This role will be working closely with key external stakeholders across the voluntary and community sector as well as internally with the management and supervisor team. What we give our staff We offer a range of employee benefits including: 30 days annual leave (FTE). An employer matched pension contribution currently at 4% Access to Telus, an Employee Assistance Scheme which offers help and support with mental, financial, physical and emotional well-being. Opportunity for hybrid working following completion of probationary period. Citizens Advice Enfield is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Sep 11, 2025
Full time
Location : Based in Vincent House. Purpose of the job : To deliver mandatory training for volunteers and paid trainees and to design and deliver advice training to external organisations to support capacity building within the community. The Role Citizens Advice Enfield is a busy service helping around 6,000 clients a year to solve around 25,000 problems. We are open 5 days a week and currently operate a telephone adviceline triage service from 10am to 4pm Monday to Friday. Our priority commissioned areas are Benefits, Debt and Housing and we have a small team of caseworkers for each. Appointments are booked through a combination of self-referral via the adviceline and referrals from funded partners. Role Description We are looking to take on a Capacity Building Training Officer to join our in-house training and development team which will form part of the wider Human Resources management function/team. You will be responsible for delivering all mandatory learning for volunteers and paid trainees to reach their competence and to design and deliver advice training to external organisations to support capacity building within the community. This will be both in-person delivered training as well as via online platforms. This role will be working closely with key external stakeholders across the voluntary and community sector as well as internally with the management and supervisor team. What we give our staff We offer a range of employee benefits including: 30 days annual leave (FTE). An employer matched pension contribution currently at 4% Access to Telus, an Employee Assistance Scheme which offers help and support with mental, financial, physical and emotional well-being. Opportunity for hybrid working following completion of probationary period. Citizens Advice Enfield is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Do you have excellent communication skills and a passion for helping others? We are seeking a Homeless Receptionist to be the first point of contact for people experiencing homelessness or housing difficulties. This is a vital role in ensuring that vulnerable residents receive a professional, empathetic, and efficient service when they need it most. About the Role Welcome and triage clients attending the homelessness service, ensuring they feel listened to and supported. Provide clear information on housing options, temporary accommodation, and support services. Manage a busy reception area, dealing with face-to-face, phone, and email enquiries. Accurately record client details on housing systems and update case records in line with GDPR and safeguarding requirements. Work closely with Housing Officers and partner agencies to ensure residents are signposted to the right services quickly and effectively. Assist with administrative tasks such as appointments, letters, and file management to support the wider team. About You Has strong interpersonal and communication skills with the ability to remain calm under pressure. Is empathetic, non-judgmental, and able to engage with vulnerable people in crisis. Has good organisational and IT skills, with experience in data entry and case recording. Understands the challenges faced by people experiencing homelessness or housing need. Can work effectively as part of a team in a fast-paced frontline environment.
Sep 11, 2025
Seasonal
Do you have excellent communication skills and a passion for helping others? We are seeking a Homeless Receptionist to be the first point of contact for people experiencing homelessness or housing difficulties. This is a vital role in ensuring that vulnerable residents receive a professional, empathetic, and efficient service when they need it most. About the Role Welcome and triage clients attending the homelessness service, ensuring they feel listened to and supported. Provide clear information on housing options, temporary accommodation, and support services. Manage a busy reception area, dealing with face-to-face, phone, and email enquiries. Accurately record client details on housing systems and update case records in line with GDPR and safeguarding requirements. Work closely with Housing Officers and partner agencies to ensure residents are signposted to the right services quickly and effectively. Assist with administrative tasks such as appointments, letters, and file management to support the wider team. About You Has strong interpersonal and communication skills with the ability to remain calm under pressure. Is empathetic, non-judgmental, and able to engage with vulnerable people in crisis. Has good organisational and IT skills, with experience in data entry and case recording. Understands the challenges faced by people experiencing homelessness or housing need. Can work effectively as part of a team in a fast-paced frontline environment.
Homelessness Prevention Officer - 3 month contract - 3 days in office - Sussex The ideal candidate would have the following: Previous experience in: Proven experience in a similar role within the Public Sector at a local authority. Extensive experience with conducting section 184 decisions. Experience with taking cases from triage through to main duty. Previous experience working duty days as a housing options officer. g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Sep 10, 2025
Contractor
Homelessness Prevention Officer - 3 month contract - 3 days in office - Sussex The ideal candidate would have the following: Previous experience in: Proven experience in a similar role within the Public Sector at a local authority. Extensive experience with conducting section 184 decisions. Experience with taking cases from triage through to main duty. Previous experience working duty days as a housing options officer. g2 Recruitment are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
4Recruitment Services
Astwood Bank, Worcestershire
4Recruitment Services are seeking to recruit a Homeless & Housing Solutions Advisor for our client based in Redditch & Bromsgrove. The post holder will be required to attend the offices only 2 days per week. Purpose of the role: Provide a professional and compliant, customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness Support all officers, systems, and processes in operating the Homelessness and Housing Solutions and Voids, Allocations & Lettings teams To be responsible and accountable for the Local Authorities operations in accordance with its legal obligations to provide professional housing and homelessness advice services in accordance with: Part VI & VII Housing Act 1996 (as amended); Homelessness Reduction Act 2017; Welfare Reform, Safeguarding and the Children s Act. Support the strategic and operational managers in delivering the vision, strategies and initiatives for the Homelessness and Housing Solutions Team and the wider Housing Service of which you are an integral part DUTIES & RESPONSIBILITIES INCLUDE: Deliver superior quality Homelessness and Housing Solutions and Advice Services that are customer centric and have high regard for equality, diversity, understanding and respect for people and their individual circumstances. Act as the central hub for all approaches and enquiries to the homelessness, housing solutions and void and allocation service, committing to resolve all approaches and enquiries at first point of contact and where they cannot be resolved, ensuring timely co-ordination of onward referral to the right team or person. Operate a telephone duty system that ensures that all inbound telephone calls to the service are handled professionally and within any set service levels in operation at the time. Operate a professional customer facing triage service at public offices on a duty rota system, offering primary homelessness and housing solutions advice in accordance with Part VI & VII of the Homelessness Act, The Housing Acts, Homelessness Reduction Act and the Homelessness Code of Guidance, that enables customers to make informed decisions about their housing options and that enables you to make a decision to refer the case to a specialist officer through relevant systems and processes in operation at the time. In cases of emergency homelessness, undertake to find and secure temporary accommodation on behalf of specialist case officers In accordance with the Allocations Policy, give appropriate advice to applicants wishing to join the housing register, so that expectations are clearly managed, and they can make informed decisions about their options before joining the register. Where the approach results in an application to join the register, in every case ensure that appropriate support and assistance is provided to the applicant to make the application digitally and advice on how to operate the Redditch Home Choice System. Maximise opportunities to nurture and develop relationships with Private Sector (PRS) Landlords in the discharge of duties, ensuring that any such initiatives or schemes to prevent homelessness in, or access to the PRS are maximised. ESSENTIAL REQUIREMENTS: At least 3 years demonstrable experience working in a homelessness, housing options or other relevant customer advice service Knowledge of legislation, regulation, and policy in relation to the provision of the service Good general knowledge of legislation, regulation, and policy in relation to the provision of generic housing services Experience of providing professional high-quality customer services to customers often with multiple complex issues and who may be in highly emotive situations A full JD is available on request. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
Sep 09, 2025
Contractor
4Recruitment Services are seeking to recruit a Homeless & Housing Solutions Advisor for our client based in Redditch & Bromsgrove. The post holder will be required to attend the offices only 2 days per week. Purpose of the role: Provide a professional and compliant, customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness Support all officers, systems, and processes in operating the Homelessness and Housing Solutions and Voids, Allocations & Lettings teams To be responsible and accountable for the Local Authorities operations in accordance with its legal obligations to provide professional housing and homelessness advice services in accordance with: Part VI & VII Housing Act 1996 (as amended); Homelessness Reduction Act 2017; Welfare Reform, Safeguarding and the Children s Act. Support the strategic and operational managers in delivering the vision, strategies and initiatives for the Homelessness and Housing Solutions Team and the wider Housing Service of which you are an integral part DUTIES & RESPONSIBILITIES INCLUDE: Deliver superior quality Homelessness and Housing Solutions and Advice Services that are customer centric and have high regard for equality, diversity, understanding and respect for people and their individual circumstances. Act as the central hub for all approaches and enquiries to the homelessness, housing solutions and void and allocation service, committing to resolve all approaches and enquiries at first point of contact and where they cannot be resolved, ensuring timely co-ordination of onward referral to the right team or person. Operate a telephone duty system that ensures that all inbound telephone calls to the service are handled professionally and within any set service levels in operation at the time. Operate a professional customer facing triage service at public offices on a duty rota system, offering primary homelessness and housing solutions advice in accordance with Part VI & VII of the Homelessness Act, The Housing Acts, Homelessness Reduction Act and the Homelessness Code of Guidance, that enables customers to make informed decisions about their housing options and that enables you to make a decision to refer the case to a specialist officer through relevant systems and processes in operation at the time. In cases of emergency homelessness, undertake to find and secure temporary accommodation on behalf of specialist case officers In accordance with the Allocations Policy, give appropriate advice to applicants wishing to join the housing register, so that expectations are clearly managed, and they can make informed decisions about their options before joining the register. Where the approach results in an application to join the register, in every case ensure that appropriate support and assistance is provided to the applicant to make the application digitally and advice on how to operate the Redditch Home Choice System. Maximise opportunities to nurture and develop relationships with Private Sector (PRS) Landlords in the discharge of duties, ensuring that any such initiatives or schemes to prevent homelessness in, or access to the PRS are maximised. ESSENTIAL REQUIREMENTS: At least 3 years demonstrable experience working in a homelessness, housing options or other relevant customer advice service Knowledge of legislation, regulation, and policy in relation to the provision of the service Good general knowledge of legislation, regulation, and policy in relation to the provision of generic housing services Experience of providing professional high-quality customer services to customers often with multiple complex issues and who may be in highly emotive situations A full JD is available on request. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
Antisocial Behaviour Officer Location: Bournemouth, United Kingdom Employment Type: Full Time, Permanent (37.5 hours per week) Salary: Up to 34,788 per annum An exciting opportunity has arisen for an experienced Antisocial Behaviour (ASB) Specialist to join a progressive housing provider. This key role is focused on supporting housing teams to deliver a consistent, trauma-informed approach to antisocial behaviour across a diverse housing portfolio, including general needs and supported accommodation. Key Responsibilities: Provide expert coaching and guidance to Housing Officers and Team Leaders on managing ASB cases Lead preventative and early intervention strategies, including mediation, ASB action plans, and recovery measures Champion best practice in case management through regular training, coaching, and review processes Oversee case triage to identify safeguarding concerns and ensure timely referrals to relevant agencies Maintain up-to-date knowledge of ASB legislation and ensure compliance across services Promote a balanced approach that supports victims and addresses perpetrators' behaviour Key Requirements: Strong knowledge of ASB legislation, tools, and enforcement procedures Proven track record managing complex ASB cases within housing or a related field Skilled in delivering coaching, support, and training to colleagues Committed to person-centred and trauma-informed working practices Proactive, resilient, and confident in decision-making and safeguarding processes To be considered, please contact Ellie Benson on (phone number removed)/(phone number removed)
Sep 08, 2025
Full time
Antisocial Behaviour Officer Location: Bournemouth, United Kingdom Employment Type: Full Time, Permanent (37.5 hours per week) Salary: Up to 34,788 per annum An exciting opportunity has arisen for an experienced Antisocial Behaviour (ASB) Specialist to join a progressive housing provider. This key role is focused on supporting housing teams to deliver a consistent, trauma-informed approach to antisocial behaviour across a diverse housing portfolio, including general needs and supported accommodation. Key Responsibilities: Provide expert coaching and guidance to Housing Officers and Team Leaders on managing ASB cases Lead preventative and early intervention strategies, including mediation, ASB action plans, and recovery measures Champion best practice in case management through regular training, coaching, and review processes Oversee case triage to identify safeguarding concerns and ensure timely referrals to relevant agencies Maintain up-to-date knowledge of ASB legislation and ensure compliance across services Promote a balanced approach that supports victims and addresses perpetrators' behaviour Key Requirements: Strong knowledge of ASB legislation, tools, and enforcement procedures Proven track record managing complex ASB cases within housing or a related field Skilled in delivering coaching, support, and training to colleagues Committed to person-centred and trauma-informed working practices Proactive, resilient, and confident in decision-making and safeguarding processes To be considered, please contact Ellie Benson on (phone number removed)/(phone number removed)
