Housing Resolutions Officer

We are looking for a proactive and compassionate Homeless Housing Resolutions Officer to join our Housing Solutions team. You will work directly with households who are homeless or at risk of homelessness, providing advice, support, and solutions in line with statutory duties. The role involves assessing housing needs, managing cases, and working with a wide range of partners to secure suitable accommodation and support for vulnerable households.Key Responsibilities• Conduct detailed assessments of housing need and homelessness applications in line with statutory requirements (Housing Act 1996 Part VII as amended)• Identify and implement tailored solutions to prevent homelessness or secure suitable temporary or permanent accommodation• Manage complex housing cases, including advising clients on their rights and responsibilities• Liaise with external partners such as social services, health services, landlords, housing providers, and voluntary organisations to secure housing and support services• Monitor and manage cases efficiently, ensuring accurate record-keeping, reporting, and compliance with internal policies and statutory obligations• Provide guidance and support to vulnerable households, including families, single adults, and those with additional needs• Respond to complaints, enquiries, and requests for review, escalating cases where appropriate• Contribute to the development of local homelessness strategies and initiativesAbout You• Experience in housing, homelessness prevention, or a related social care/housing field• Knowledge of homelessness legislation and statutory duties under Part VII Housing Act 1996• Strong case management, decision-making, and problem-solving skills• Excellent communication and interpersonal skills, with the ability to work sensitively with vulnerable clients• Ability to work under pressure, manage competing priorities, and meet deadlines• Collaborative approach with strong partnership working skillsIf you have the relevent skills then please apply today!