35 jobs found

Housing Officer- Housing Association - About The Client: Castlefield are currently representing a regional Housing Association in Manchester to recruit a Housing Officer on a permanent basis. This position will have a mixture between site visits and office attendance and will be paying £31000 - £32500 per annum. Housing Officer - Housing Association - About The Role: Deliver a customer-focused housing service by managing tenancies effectively, ensuring compliance with policies, and supporting sustainable communities. Maximise rental income through proactive arrears management, debt advice, and court representation where necessary. Manage allocations, lettings, and voids to minimise turnaround times, uphold nomination agreements, and maintain properties to lettable standards. Investigate and resolve anti-social behaviour cases in line with policy, working with partners and preparing evidence for legal action when required. Promote resident participation and engagement by supporting tenant involvement activities, events, and consultations. Maintain strong performance and compliance by meeting KPIs, producing reports, ensuring accurate data management, and building effective partnerships with statutory and voluntary agencies. Housing Officer - Housing Association - What You Need: Previous experience in social housing management Excellent communication skills

We're looking for a dedicated Housing Officer to join a Housing Association and help deliver a high quality, housing management service across a varied portfolio including general needs, supported and intensive housing. Housing Officer responsibilities include: Managing tenancies and estates, including lettings, voids, and low level anti-social behaviour. Supporting residents with income collection, arrears management and financial inclusion Delivering effective tenancy support through regular patch visits and person-centred planning Promoting customer involvement and partnership working with local agencies Ensuring compliance with housing legislation, safeguarding protocols and health & safety standards As a Housing Officer we're looking for: Strong understanding of housing legislation Previous experience in housing Strong communication, problem solving and interpersonal skills A positive, proactive approach and ability to work independently under pressure Sound knowledge of housing law, tenancy management and safeguarding Experience in managing diverse customer needs with empathy and resilience Job title: Housing Officer Contract: Permanent Hours: Full time Salary: 32,360 If you're interested in this Housing Officer role please email Katie, (url removed)

We are working in partnership with a Local Authority to recruit an experienced Accommodation Officer to support the effective management of a diverse portfolio of council-owned and privately managed properties. This role offers an excellent opportunity for a property or lettings professional with strong tenancy management and customer service skills to make a meaningful impact within the community. Key Responsibilities: Handle tenant and landlord enquiries via phone, email, and in person Conduct regular property inspections to ensure compliance with standards Manage the check-in and check-out process, including inventories and documentation Coordinate repairs and maintenance with internal teams and external contractors Maintain accurate records of all property and tenancy activity Collect and manage rent payments and handle arrears appropriately Respond to complaints, issue warnings, and escalate enforcement actions when required Work collaboratively as part of a multi-skilled team to deliver effective housing solutions Ensure compliance with all relevant housing legislation and council procedures Essential Requirements: Previous experience in lettings or property management Strong knowledge of the residential lettings process and relevant legislation Excellent organisational and administrative skills Confident communicator with a customer-focused approach Strong understanding of professional boundaries and safeguarding practices Full UK driving licence and access to a vehicle insured for work purposes Desirable: CIH qualification or equivalent in housing or property management Experience working with a Local Authority or in a social housing setting Knowledge of the Housing Act 1996 (as amended) Familiarity with Equalities legislation and support work practices Location: The role is predominantly based in West Devon, covering Tavistock and surrounding areas, with some travel required to South Hams. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Adecco is seeking to appoint TWO dedicated and knowledgeable Allocations Officer to join our Clients Housing Demand team. This is a key role within the Regeneration & Housing Directorate, responsible for the effective implementation of the Council's Housing Allocation Scheme and the allocation of both permanent and temporary accommodation. Temporary Accommodation - Allocations Officer Public Sector - Local Authority Temporary Role - 3 months with likely extension Full Time - Monday to Friday, 35 hours per week 22.33 per hour PAYE / 29.58 per hour Umbrella The first two weeks in post, you will be expected in office for training. The role will be then hybrid working, with 2 days per week in office in Ealing, 3 days working from home. In order to be considered, you must have: - A minimum of 1 year allocations experience - A minimum of 1 year housing experience - Strong customer service experience - Housing system experience - Microsoft Packages experience Role Purpose The successful candidate will be responsible for advertising and letting Council and Registered Provider (RP) properties, providing high-quality housing advice to residents, and ensuring the Council meets its housing obligations and targets. The role also involves close collaboration with internal departments and external housing partners to ensure the efficient and equitable allocation of housing resources. Key Responsibilities Administer the letting of social housing in accordance with the Council's Housing Allocation Scheme. Provide comprehensive advice to applicants regarding housing options and rehousing prospects. Liaise with Registered Providers to monitor nomination agreements and ensure compliance. Support the delivery of estate regeneration programmes and decanting processes. Allocate temporary accommodation, including hostels, PSL units, and private rented sector offers. Contribute to service improvement initiatives and policy reviews. Maintain accurate records and produce statistical reports to support departmental performance. Represent the Council in meetings and respond to enquiries from residents, elected members, and other stakeholders. Person Specification Essential Knowledge, Skills & Abilities: Sound understanding of housing legislation, including the Housing Act 1996 (Part VI), homelessness duties, and relevant case law. Familiarity with Choice Based Lettings and the provision of temporary accommodation. Strong interpersonal and communication skills, with the ability to assess housing needs and provide tailored advice. Proficiency in using IT systems to maintain accurate records. Ability to work independently and collaboratively within a team environment. Experience in managing projects and contributing to service development. Essential Experience: Previous experience in a housing allocations setting within a local authority, registered provider, or private sector organisation. Essential Qualifications: A minimum of five GCSEs (or equivalent), including English and Mathematics. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

One of my local goverment clients is seeking an experienced and proactive Accommodation Assessment & Lettings Officer to join their Housing Needs & Refugee Services division. This role plays a critical function in arranging emergency and temporary accommodation placements and supporting the allocation of suitable long-term housing solutions in line with statutory duties. Key Responsibilities: Arrange emergency and temporary accommodation placements, including referrals into supported housing. Make offers of properties in line with Housing legislation and manage discharges of duty. Liaise with internal teams (e.g. Children s Social Services, Adult Social Care) to arrange emergency housing placements. Coordinate and allocate available properties in the private rented sector (PRS) and identify households for Direct Lets. Maintain accurate property and tenant records, monitor void turnaround times, and ensure re-let times are minimised. Manage move-ons from temporary accommodation and ensure suitable housing pathways are in place. Draft robust decision letters for suitability reviews and discharge of duty. Monitor rent accounts, initiate Housing Benefit claims, and ensure income recovery. Respond to complaints and enquiries within corporate timeframes. Liaise with landlords, partner agencies, and internal departments to maximise housing options and service outcomes. Use multiple ICT systems to maintain accurate, evidence-based records and support performance reporting. Essential Skills & Experience: Strong knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Parts VI & VII, and relevant housing legislation. Understanding of landlord & tenant law, welfare benefits, and housing allocations policies. Experience coordinating emergency accommodation and supported housing placements. Ability to assess affordability and suitability of accommodation. Experience working with vulnerable client groups and handling sensitive situations. Ability to draft clear, legally sound decision letters. Familiarity with housing databases and administrative systems. Strong interpersonal, communication, negotiation, and case management skills. Excellent organisational skills and ability to work under pressure, managing a demanding caseload. Ideal Candidate Profile: Experience working in local authority housing or homelessness services. Comfortable dealing with high-need or distressed service users. Proactive, solution-focused, and able to work both independently and within a team. Flexible and willing to attend home visits or occasional evening work. Strong understanding of safeguarding procedures and partnership working. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.

Voids Repairs Manager Contract Type: Temporary (6 months) Pay Rate: PAYE: £35.00 per hour OR Umbrella: £45.87 per hour Location: Swindon Start Date: 8th of September We are seeking a Voids Repairs Manager to oversee the management of vacant property repairs and minor aids and adaptations, ensuring a customer-focused and forward-thinking approach. This role requires a professional who can support local tenant groups, involve residents, and work collaboratively with partners to enhance services. Day-to-Day Responsibilities: Manage and ensure quick repairs and relet of empty homes in accordance with the Vacant Property Relet Standard. Deliver minor adaptations in line with service standards to aid tenants. Control expenditure within the allocated budget. Ensure all building work complies with Health and Safety and Construction Design and Management Regulations. Maintain high tenant satisfaction and minimise the impact of empty homes on neighbourhoods. Conduct stock surveys and update computer records to support business planning. Improve services in response to tenants and residents' changing needs. Key Accountabilities: Coordinate with Lettings and Tenancy Services to ensure homes are relet swiftly and meet agreed targets. Update and comply with Void Policy and Procedures. Track and monitor vacant properties, managing the relet process effectively. Conduct pre-void surveys, schedule repairs, and manage post-inspections. Handle Stock Condition Surveys and risk assessments. Manage tenant satisfaction surveys and benchmark relet process results. Maintain and update Welcome Packs for new tenants and manage information for new tenants. Oversee the budget for vacant properties and ensure compliance with the Council's Financial Regulations. Manage health & safety in line with The Construction (Design and Management) Regulations 2007 (CDM). Required Skills & Qualifications: Minimum of 2 years' experience in staff management within a local authority or social housing-based environment. Experience working within voids repairs management roles. Experience in managing budgets and expenditures. In-depth knowledge of construction health and safety, and CDM coordinator duties. Familiarity with planning and building regulation legislation. Commitment to partnership working and engaging service users in service development. HNC or equivalent in Construction, or equivalent time-served experience. Current Full Driving Licence. To apply for the Voids Repairs Manager position, please submit your CV detailing your relevant experience.

We're working with a busy London borough to recruit an experienced and motivated Senior Allocations & Lettings Officer. This is a key leadership role within the housing service, overseeing the delivery of a responsive and financially efficient allocations and lettings function in line with the Council's policies, procedures, and relevant legislation. You'll be managing a small team, ensuring the provision of high-quality housing solutions through the housing register, transfers, decants, and under-occupation, while maintaining a strong customer focus and promoting joined-up working across departments and with external partners. The Role Lead and manage the allocations and lettings team to deliver a high-quality service in accordance with the Housing Act 1996 Parts VI & VII, the Homelessness Code of Guidance, and the Council's Allocation Scheme. Monitor and deliver on key performance indicators, including void turnaround times, to minimise rent loss and maximise efficiency. Oversee nominations to Registered Providers in line with deed of nomination agreements and allocation policy. Provide advice, guidance, and support to residents on housing options, temporary accommodation, and social housing. Manage Members' enquiries, customer complaints, and correspondence to agreed timescales and standards. Liaise with internal teams, contractors, landlords, and external agencies to resolve issues and ensure service delivery excellence. Ensure accurate and up-to-date record keeping on the Council's housing IT systems to meet legal obligations. Support emergency housing decants and transfers, and monitor the progress of void properties in conjunction with surveyors and contractors. Produce and analyse performance data, and contribute to policy development and service improvement initiatives. Ensure compliance with all relevant legislation, health and safety, equal opportunities, safeguarding, and information governance requirements. Key Requirements Strong understanding of housing legislation, policy, and practice, particularly around allocations, lettings, and homelessness. Proven experience managing a housing allocations or lettings service in a local authority or similar environment. Track record of meeting performance targets and delivering service improvements. Excellent communication and interpersonal skills, with the ability to engage effectively with customers, colleagues, elected members, and external partners. Strong organisational and problem-solving skills, with the ability to work under pressure and manage competing priorities. Experience of staff management, including motivation, training, and development. Good numeracy, IT literacy, and report-writing skills. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Property Procurement Officer - Southwest Coast Location: Southwest Coast Contract: Permanent Hours: Full time, 40 hours per week. Monday - Friday, 8:30am - 5:00pm Salary: 30,000 - 34,000 per annum Manpower is recruiting a Property Procurement Officer on behalf of our client. This field-based role focuses on sourcing and securing properties for long term contracts, building strong relationships with landlords, agents and local authority stakeholders, ensuring compliance with legislative and contractual requirements. This is a varied role combining property procurement, partnership management, and administrative responsibilities - ideal for someone with a background in housing, lettings, or property acquisition. Key Responsibilities Property Procurement & Compliance Source and secure suitable properties through accommodation partners and agents Build strong relationships with landlords, local authorities, and other key stakeholders Ensure all properties meet legislative, contractual, and company standards Oversee property handover, sign-off, and compliance processes Maintain accurate records in line with internal policies Stakeholder Engagement Liaise with local authority Environmental Health Officers and other regional contacts Collaborate with the Regional Operations Manager and Head of Procurement to ensure the property portfolio meets operational needs Attend meetings and maintain positive working relationships across the supply chain Performance & Administration Mnitor and report on procurement KPIs and performance targets Handle daily calls, emails, and enquiries from landlords and agents Manage and respond to local authority notices appropriately Support continuous improvement and best practice sharing across the team Person Specification Qualifications & Training GCSE or equivalent in English and Maths Relevant qualification in administration (desirable) Experience Proven experience working in a busy environment with competing priorities Property-related experience such as sales, lettings, valuations, or estate agency Experience using Microsoft Word, Excel, PowerPoint, and Outlook Background in managing multiple shared inboxes Skilled at handling a high volume of verbal and written requests Experience engaging with multiple stakeholders in person Familiarity with working alongside administrators Experience working on large or multi-site operations and coordinating communication effectively Skills Solutions-focused with strong customer service skills Ability to work independently with minimal supervision Track record of working to and achieving KPI targets Excellent organisational and meeting coordination skills Ability to manage multiple deadlines and priorities Strong IT skills, particularly in Microsoft Office applications Personal Attributes Excellent written and verbal communication skills with a friendly, professional telephone manner Positive, enthusiastic, and approachable Strong listening skills and attention to detail Special Requirements Good understanding of the local area Awareness of compliance requirements, including Health & Safety, GDPR, and Safeguarding Benefits 25 days annual leave plus bank holidays Pension scheme Life assurance cover Health and wellbeing membership scheme Laptop, phone, and equipment provided where required Opportunities for training and development Please note: Applicants must have the right to work in the UK - this role does not offer visa sponsorship All offers are subject to a satisfactory DBS check f you're ready to play a key role in securing quality housing solutions, apply today!

Local Housing Officer Location: Brent Salary: 29.12 per hour (Umbrella) Job Type: Full-time / temp rolling contract We are seeking a dedicated Local Housing Officer to join our team. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. Day to Day of the role: Manage and coordinate housing and estate services within a defined geographical area. Be accountable and customer-facing, representing our values across all tenures. Coordinate internal and external services to meet the diverse needs of our customers. Deliver services that meet individual and local needs to a high standard. Participate in local initiatives to support community projects, which may occasionally involve weekend work. Seek continuous improvement in service delivery and customer satisfaction. Manage relationships with the Local Authority and other Housing Association partners. Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management. Required Skills & Qualifications: Essential car user (driving licence and own vehicle) Proven experience in a social housing setting. Good working knowledge of housing practice, housing law, and service charge management principles. Demonstrable values of care, dare, and collaboration. Adaptability and flexibility in a changing environment. Strong collaboration, networking, and team-playing skills. Experience dealing with customers from diverse backgrounds with complex or challenging needs. Excellent administration skills and the ability to analyse customer feedback for service improvements. Attention to detail and accuracy in writing, reporting, and numeracy. Experience in customer service both face-to-face and via phone or written correspondence. Ability to self-manage a varied and demanding workload, prioritising and organising effectively. Innovative, empathetic, passionate, and a self-starter who isn't afraid of challenges. Ability to manage and report on projects against agreed targets. Proficiency in office management, including inbox and key management. Willingness to work flexible hours as required. To apply for the Local Housing Manager position, please submit your CV for review