Job Description
Complaints Officer
South East London, Bromley
Temporary
Office based - Mon to Fri
14 per hour
Daniel Owen are proud to be representing a well-known company based in the South East London, Bromley area who are looking for a highly skilled Complaints Officer to join their team.
Purpose of the Job - Complaints Officer
Manage and resolve customer complaints ensuring timely and fair outcomes.
Act as the main point of contact between customers, contractors, and internal teams, providing clear updates and maintaining strong communication throughout the process.
Investigate complaints thoroughly, gather evidence, and prepare written responses in line with the Ombudsman's Complaint Handling Code.
Identify root causes of recurring issues and work with service teams to implement improvements and prevent future complaints.
Maintain accurate records of all complaints, resolutions, and outcomes, producing regular reports to support compliance and service improvement.
