Tenancy Services Officer

An exciting opportunity has come up for an experienced Tenancy Services Officer to join a dynamic housing organisation within Birmingham on a temporary basis. In this role, you'll take the lead on tackling anti-social behaviour - working to protect residents' wellbeing through a mix of investigation, enforcement, and preventative work.

Responsibilities of a Tenancy Services Officer:

• Leading on ASB casework and ensuring policies are followed in line with current legislation
• Managing safeguarding concerns - removing immediate risks and putting sustainable support in place
• Producing monthly performance reports to keep senior leaders informed
• Conduct tenancy audits, investigations and home visits across the assigned patches

What We're Looking For:

• Proven experience dealing with ASB, with a strong grip on ASB legislation, safeguarding, and tenancy enforcement
• Confident managing complex and high-volume ASB cases
• Collaborative and solutions-focused and comfortable working with different teams and agencies
• Experience with using Northgate system (NEC)
• A UK Driving License and access to a vehicle

Role title: Tenancy Services Officer
Location: Birmingham
Contract: 4 weeks
Rate: 26hr
Working Hours: 35 hours - hybrid

If you're a confident and capable Tenancy Services Officer looking for your next step, we'd love to hear from you. For more information about the role email (url removed)