2 jobs found

Operations Manager Kent and Surrounding Areas Salary: 43 000 per annum (dependent on experience) Additional Benefits: Mileage reimbursement, company car, phone, laptop Bonus: Ad hoc bonus and commission scheme Hours: Monday to Friday (day shifts) with flexibility for night site visits Location: Kent (South) and surrounding areas Our client is a forward-thinking FM company with a strong focus on diversity and inclusion, led by a female-majority board. They provide high-quality security, cleaning, and concierge services across sectors including education, student accommodation, healthcare, corporate estates, logistics, social housing, utilities, and shopping centres. Role Overview: As Operations Manager, you will oversee the day-to-day operations of corporate contracts and accounts across multiple sites. Working remotely and on-site, you will ensure high service standards, support staff, and drive continuous improvement across the portfolio. Key Responsibilities: Lead and manage multi-site operations, ensuring policies, procedures, and service standards are met Build and maintain strong client relationships, holding regular meetings and proactively resolving issues Support and develop frontline teams through site visits, 1:2:1s, training, and appraisals Identify opportunities to grow the business with existing and new clients Ensure accurate documentation, reporting, rostering, and budget management Participate in the Duty Manager rota, including out-of-hours responsibilities Requirements: Proven experience managing multiple sites in the security or FM industry Excellent communication, interpersonal, and leadership skills Detail-oriented, results-driven, and people-focused Strong understanding of security services, operations, and client management Comfortable working in a dynamic environment, driving continuous improvement and change Why Join: Be part of a supportive, inclusive company culture Competitive salary with benefits and bonus opportunities Opportunities to develop professionally and make a real impact City Group is committed to equal opportunities and welcomes applications from candidates of all backgrounds.

Description About the Role The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the housekeeping shift in one of our hotels or accommodation villages. Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met. This role covers 40 hours a week for a 5-day working week over 7 days, so flexibility is very important. Shifts on a Monday and Friday range between 8.30am - 9pm, shifts on all other days including weekends are between 8.30am - 5.30pm. As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. This is a 12 month fixed-term contract. About You We're looking for someone who has previous experience in a leadership role, in a similar cleaning environment. You can ensure the delivery of CAFF standards while driving improvements in both Guest and Employee NPS. You'll be responsible for conducting Mobaro quality control checks and leading feedback conversations. You will also ensure that your team receives the necessary training and support. Additionally, you'll put the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience. You will manage the implementation of the initial 90-day program for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes. Setting clear objectives and PDPs for your team, supporting team surveys, leading action plans, upholding brand standards, and ensuring your team meets health and safety regulations are also key aspects of your role. The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs. They will exhibit high standards and meticulous attention to detail, with experience in leading both permanent and temporary teams to achieve outstanding results. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!