Cargo Customer Service Executive

Freightserve are looking to recruit a Cargo Customer Service Executive for a Heathrow based GSA. The company are currently expanding their successful operation.

RESPONSIBILITIES

• Manage complete end-to-end booking process.

• Interface with UK freight forwarders, overseas offices, interline partners, GHAs & other offices.

• Keeping in-house and airline system up to date, including full data capture.

• Oversee and manage Pre Bookings.

• Acting as main contact through both customer calls and emails

• Managing capacity control and priorities.

• Responding to request for tracking information & post flights.

• Coordinate service recovery to protect customer experience.

• Provide booking list to GHAs and pre-alert outstations.

SKILLS & EXPERIENCE

• Ideally candidate should have Airline, GSSA or Freight Forwarding experience.

• Have outstanding customer service skills and good understanding of the cargo market.

• Ability to work in a fast paced environment handling multiple initiatives and prioritise own workload.

• Autonomy in the role and capacity management.

• Must be articulate and possess good interpersonal skills.

• Competences in IT programs, strong analytical skills, planning and organisation.

Please only apply if you have the necessary experience as only people with the correct experience will be contacted.