Field Engineer

Field Engineer
Northampton (Hybrid) Up to £45,000 + Benefits

Join a leading IT services provider, delivering IT infrastructure, managed services, and support to a wide range of clients. In this role, you ll provide 1st 3rd line technical support both remotely and on-site, ensuring incidents are resolved quickly and to high standards. You ll act as a key contact for the service desk, collaborating with support teams, guiding junior engineers, and maintaining strong customer relationships. Alongside day-to-day support, you ll assist with project delivery, installations, audits, and documentation, while keeping up to date with emerging technologies and identifying opportunities for service improvements.

What s on offer:

Hybrid working (3 days in / up to 2 days remote after probation), days holiday + bank holidays (increasing with tenure), option for 2 weeks unpaid leave, subsidised healthcare/medical benefits, high-spec tech setup (laptops, iPhones, monitors), structured training and mentoring, career progression, and a supportive, social team culture with incentives, vouchers, and trips.

What we re looking for:

• Minimum 2 years experience supporting servers, networks, PCs, printers, and applications (field-based preferred)
• Strong knowledge of Microsoft front/back-end technologies plus AV and backup platforms
• Experience with Citrix, VMware, and Cisco desirable
• Ability to configure, maintain, and support network and peripheral equipment (routers, switches, UPS, etc.)
• Industry certifications (MCP, MCSA, MCSE, CCNA, CCA) highly desirable
• Excellent communication, organisation, and documentation skills
• Self-motivated, proactive, and able to work both independently and as part of a team

If you re a hands-on engineer with a broad technical background and a passion for delivering first-class customer support, this role offers a great opportunity to grow within a forward-looking, people-focused IT services business.