Mortgage Client Officer

£26,000 base salary performance bonus career progression

If you're a natural communicator who thrives on building lasting relationships and delivering exceptional customer service this could be exactly what you're looking for!

This is a fantastic opportunity to join one of the North's most respected property brands, working within their Financial Services team to support customers on their mortgage journey.

As an award-winning, family-run business, this company has built a reputation on trust, service, and results. With over 40 branches across the North of England, they are recognised as one of the largest independent estate agencies in the region.

Backed by an extended network of property and financial services, their success lies in combining local knowledge with national reach, and in nurturing both their customers and their people. Many of the 400+ strong team have been with the business for over a decade - a true reflection of their supportive, rewarding culture.

The Mortgage Client Officer plays a key role in connecting customers with the company's expert financial services team. Acting as the first point of contact, you'll build relationships, understand individual needs, and ensure customers are guided seamlessly through the mortgage process.

This is a role where your ability to engage, listen, and build trust will directly contribute to generating new business opportunities and maximising customer satisfaction.

• Manage all remortgage leads, ensuring emails, calls and follow-ups are carried out within agreed timescales to maximise appointments.
• Accurately track booked appointments, client updates, and database removals.
• Maintain regular contact with adviser clients, supporting them through their nurture journey until they are ready to proceed.
• Collaborate with the Financial Services BDM to ensure structured follow-ups and client engagement.
• Spot opportunities to upsell or cross-sell financial products and services in line with customer needs.

• £26,000 base salary
• £2,000 performance bonus
• Additional commission for booked appointments
• Company and industry events
• Clear career progression opportunities
• Office-based role in Leeds

• GCSE (or equivalent) in English and Maths.
• Experience within financial services or strong understanding of financial products.
• Excellent interpersonal and communication skills.
• Confident using Microsoft Office and CRM systems.
• Customer-focused with a positive, professional approach.
• Previous administration and/or soft sales experience.

If you want to be part of a supportive, ambitious business where your contribution is valued and your career can flourish, this could be the perfect next step. You'll benefit from a secure salary, clear incentives, and real progression opportunities, while working with a trusted brand that puts people first.

Apply today or get in touch with us to arrange a confidential call - we'd love to hear from you.