IT Support Technician

IT Support Technician - Faringdon, Oxfordshire

MFK Recruitment is delighted to be supporting our long-standing client in Faringdon with the recruitment of an IT Support Technician.

We have successfully placed 45 professionals with this company over the past five years-32 of whom are still thriving there today! This is a forward-thinking, ambitious organisation that values career development and progression, making it an excellent environment for those eager to grow and succeed.

The successful candidate will join a small, supportive team of Engineers on-site. Some local travel will be required, so a full driving licence and access to a vehicle are essential.

IT Support Technician - Key Responsibilities:

• Manage all incidents and customer requests from receipt to resolution and closure.
• Ensure service level agreements (SLAs) are consistently met.
• Complete all administrative tasks and documentation promptly.
• Maintain accurate records using IT Service Management tools.
• Promote best practices and follow change control processes.
• Plan and organise workload effectively to maximise productivity.
• Review progress and performance regularly with the Team Lead.

IT Support Technician - Skills & Experience Required:

• A minimum of 6+ months' experience in an IT Support role.
• Strong knowledge of Windows Server and Active Directory.
• Experience administering Office 365.
• Exposure to Cloud support (desirable).
• Experience working with SLAs.
• Excellent organisational skills with the ability to prioritise effectively.
• Outstanding customer service and communication skills.
• Previous experience in a customer-facing role.

Why Join This Company?

• Access to a personalised training platform.
• Skills assessments and tailored progression plans.
• Official Microsoft Gold Partner and Google Partner.
• Opportunities to gain Microsoft and Google certifications.
• One-to-one training and mentoring.
• Company healthcare scheme.
• Monthly performance-related incentives (including additional holidays and vouchers).
• Regular social events and team-building activities.