Independent Living Officer

Part of the Stonewater Group, Mount Green Housing Association meets people s housing needs across Surrey and North Sussex through the delivery of a local service to its residents.

Here at Mount Green, we are now seeking an Independent Living Officer someone to provide a specialist floating support service to all residents within Mount Green s independent living schemes allowing residents to maintain their tenancies and live safe, secure and independent lives.

You ll provide one-to-one tailored housing related support to our most vulnerable elderly residents while working in partnership with the local neighbourhood officer to ensure the smooth running of the independent living (IL) schemes.

Managing a designated number of IL schemes and attending each one at least once a week, you ll induct new residents to the scheme and carry out weekly welfare calls. You ll encourage contact methods that allow us to best assess the resident s wellbeing and keep up to date information about residents mobility issues affecting their ability to evacuate in the emergency key safe , keeping thorough tenant records, including details of vulnerabilities, and scheme logs using the appropriate systems. You ll ensure that your schemes are well managed and comply with health and safety regulations.

The ideal candidate will:

• Have an understanding of risk, particularly risks experienced by older people.
• Have experience managing older persons housing, tenancies and communities and undertaking tenancy management actions.
• Have an understanding of risk, particularly risks experienced by older people.
• Have experience engaging with residents, offering creative solutions and ensuring residents voices are heard.
• Be an excellent communicator (both written and verbal)
• Have knowledge of housing and associated legislation including Health and Safety.
• Have experience working with a diverse customer base and addressing individual needs.
• Have experience dealing with complaints and finding innovative solutions.
• Have experience supporting residents with low-level ASB cases.
• Be able to foster effective relationships internally and externally.
• Be proficient in IT and in particular Office 365 and housing management software.
• Be able to analyse data

You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence.

Closing Date 17th September 2025.

Mount Green reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

We would love to hear from you!

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We want our workforce to be representative of all sections of society and welcome applications from everyone. We are a Disability Confident Employer which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.