Air Export Import Coordinator Manchester, Altrincham up to £38,000 Mon -Fri 9am - 5:30 About the Role Our successful client is looking to expand their busy airfreight team in Manchester and are seeking a proactive Air Export Coordinator to manage shipments from start to finish. While your primary focus will be on air exports, you'll also support air imports during peak periods to ensure customers and overseas partners receive exceptional service. Key Responsibilities Prepare quotations and export documentation Complete customs declarations accurately Track shipments and follow up on Pre-Alerts/Post Flights Authenticate supplier invoices and complete customer invoicing Ensure accurate cost entry for financial reporting Record correspondence in eDocs Resolve shipment and invoice queries Promote additional services to clients Follow internal SOPs and workflow tasks promptly Understand Deferment and Government Gateway procedures What you'll need to have Strong communication and organisational skills Effective time management and commercial awareness High attention to detail and problem-solving ability Proficiency in Microsoft Office Experience in freight forwarding or air operations CW1 experience is a plus (training provided if needed) Performance Indicators Positive customer and staff feedback Successful internal audits and regular appraisals Meeting deadlines and enhancing service offerings What's in it for you? Salary £35,000 - £38,000 Monday to Friday 9:00am - 5:30pm Annual leave; 31 days (prorated down if not working 5 days). Increases after 3 years service by 1 day a year, up to a further 5 days Volunteer Day: Additional 1 day per year paid to give back to the local community Health cash plan service that the company contribute to Pension scheme Free Parking Fresh fruit delivered weekly to all offices Paid sick leave, after probation EAP Program and Virtual Doctor service Long service financial rewards Death In Service benefit of x3 salary Based in Altrincham
Sep 01, 2025
Full time
Air Export Import Coordinator Manchester, Altrincham up to £38,000 Mon -Fri 9am - 5:30 About the Role Our successful client is looking to expand their busy airfreight team in Manchester and are seeking a proactive Air Export Coordinator to manage shipments from start to finish. While your primary focus will be on air exports, you'll also support air imports during peak periods to ensure customers and overseas partners receive exceptional service. Key Responsibilities Prepare quotations and export documentation Complete customs declarations accurately Track shipments and follow up on Pre-Alerts/Post Flights Authenticate supplier invoices and complete customer invoicing Ensure accurate cost entry for financial reporting Record correspondence in eDocs Resolve shipment and invoice queries Promote additional services to clients Follow internal SOPs and workflow tasks promptly Understand Deferment and Government Gateway procedures What you'll need to have Strong communication and organisational skills Effective time management and commercial awareness High attention to detail and problem-solving ability Proficiency in Microsoft Office Experience in freight forwarding or air operations CW1 experience is a plus (training provided if needed) Performance Indicators Positive customer and staff feedback Successful internal audits and regular appraisals Meeting deadlines and enhancing service offerings What's in it for you? Salary £35,000 - £38,000 Monday to Friday 9:00am - 5:30pm Annual leave; 31 days (prorated down if not working 5 days). Increases after 3 years service by 1 day a year, up to a further 5 days Volunteer Day: Additional 1 day per year paid to give back to the local community Health cash plan service that the company contribute to Pension scheme Free Parking Fresh fruit delivered weekly to all offices Paid sick leave, after probation EAP Program and Virtual Doctor service Long service financial rewards Death In Service benefit of x3 salary Based in Altrincham
Our client is looking for an Airfreight Pricing Coordinator with previous experience within airfreight rates/pricing to join their team. Job summary To respond to customer and overseas partner pricing enquiries. To research and understand the inbound and outbound markets that are being promoted and to ensure that we have the best costs & sales tariffs to allow us to secure business with reasonable margins. To liaise and assist CDM, RGM and GTM departments and promote our services in accordance with the companies pricing strategy Overall responsibility To win new business through effective and timely pricing. To ensure that customers' requests are met with the optimum service levels and associated pricing. To produce tariffs for our overseas partners and to ensure that these tariffs are kept up to date and relevant. To provide sales with tariffs that can be distributed within the business and that can be used as templates for potential and existing clients. To monitor customer hit rates and ensure that we maintain or increase margins where possible. Follow up all quotes with customers to obtain feedback, adjusting pricing where possible to ensure we secure opportunities. General responsibilities Ensure that you comply with company policies. Always protect the interests of the business and escalate any areas of concern to the Airfreight Management team. Endeavour to ensure that quotes are secured in line with the pricing strategy agreed by management. To consider all service and pricing solutions proactively to secure the opportunity. Seek new carriers/routings that bring value to both the Company and its customers. Specific Responsibilities Acknowledge all customer quotes within 60 minutes with a holding message. Create tariffs for overseas partners, CRM, RGM and GTM teams. Follow up on all quotes directly with customer or via internal teams. Compare rates from OSP's where we have more than 1 in each location. Ensure that airline contract rates are kept up to date. Use Webcargo to register all customer & OSP quotations. Ensure that any quotes accepted comply strictly with our terms and conditions and accounting practices. Ensure good time management Monitor won/lost quotes on a weekly basis. Handover of secured jobs to the operations teams. Daily routines Always ensure professional communications with internal & external customers. Provide quote responses in line with KPI's Keep an accurate record of all quotes/tariffs Gather and evaluate market costs/conditions and share with the team. Quote & secure new business. Reporting Requirements Provide a weekly report of business quoted, won, or lost. All quotes to be completed with 24 hours if overseas contact required. Report concerns over success rate/strategy for specific customers or routes as required to management. Key performance standards All quotes to be acknowledged with 60 minutes. All quotes to be completed in full within 24 hours. Follow up 50% of quotes within 72 hours of quotation with the balance within 5 working days. The hours are Monday to Friday 9am to 5.30pm Salary up to £35K We are only able to accept applications from candidates with previous experience for this role.
Sep 01, 2025
Full time
Our client is looking for an Airfreight Pricing Coordinator with previous experience within airfreight rates/pricing to join their team. Job summary To respond to customer and overseas partner pricing enquiries. To research and understand the inbound and outbound markets that are being promoted and to ensure that we have the best costs & sales tariffs to allow us to secure business with reasonable margins. To liaise and assist CDM, RGM and GTM departments and promote our services in accordance with the companies pricing strategy Overall responsibility To win new business through effective and timely pricing. To ensure that customers' requests are met with the optimum service levels and associated pricing. To produce tariffs for our overseas partners and to ensure that these tariffs are kept up to date and relevant. To provide sales with tariffs that can be distributed within the business and that can be used as templates for potential and existing clients. To monitor customer hit rates and ensure that we maintain or increase margins where possible. Follow up all quotes with customers to obtain feedback, adjusting pricing where possible to ensure we secure opportunities. General responsibilities Ensure that you comply with company policies. Always protect the interests of the business and escalate any areas of concern to the Airfreight Management team. Endeavour to ensure that quotes are secured in line with the pricing strategy agreed by management. To consider all service and pricing solutions proactively to secure the opportunity. Seek new carriers/routings that bring value to both the Company and its customers. Specific Responsibilities Acknowledge all customer quotes within 60 minutes with a holding message. Create tariffs for overseas partners, CRM, RGM and GTM teams. Follow up on all quotes directly with customer or via internal teams. Compare rates from OSP's where we have more than 1 in each location. Ensure that airline contract rates are kept up to date. Use Webcargo to register all customer & OSP quotations. Ensure that any quotes accepted comply strictly with our terms and conditions and accounting practices. Ensure good time management Monitor won/lost quotes on a weekly basis. Handover of secured jobs to the operations teams. Daily routines Always ensure professional communications with internal & external customers. Provide quote responses in line with KPI's Keep an accurate record of all quotes/tariffs Gather and evaluate market costs/conditions and share with the team. Quote & secure new business. Reporting Requirements Provide a weekly report of business quoted, won, or lost. All quotes to be completed with 24 hours if overseas contact required. Report concerns over success rate/strategy for specific customers or routes as required to management. Key performance standards All quotes to be acknowledged with 60 minutes. All quotes to be completed in full within 24 hours. Follow up 50% of quotes within 72 hours of quotation with the balance within 5 working days. The hours are Monday to Friday 9am to 5.30pm Salary up to £35K We are only able to accept applications from candidates with previous experience for this role.
