TELEMARKETING EXECUTIVE

Telemarketing Executive

Salary: 12.50 per hour + Bonus

Location: Solihull, West Midlands

Hours: 35 hours per week (Monday - Thursday 9.00am -5.00pm, Friday 8am - 2.45pm)

Contract: Temp to Perm

Our client is a well-established company with a reputation for excellence in telemarketing services. They are committed to providing their clients with exceptional results and creating a positive work environment for their employees.

They are seeking a passionate and results-driven Telemarketing Executive to join their dynamic team. As a leading provider of telemarketing services, they offer a supportive work environment and opportunities for professional growth.

What the role of a Telemarketing Executive includes:

Lead Generation & Prospecting:

• Conducting outbound calls to identify and qualify new business opportunities.
• Researching target companies and contacts to understand their business needs and challenges.
• Building a strong pipeline of potential clients.

Appointment Setting:

• Engaging in non-scripted, professional conversations with senior decision-makers (e.g., CEOs, directors, managers).
• Identifying key pain points and articulating the client's value proposition.
• Securing qualified meetings or appointments for the client's sales team.

Sales & Relationship Management:

• Making direct telesales to close deals for clients where appropriate.
• Building and maintaining strong relationships with clients' key contacts.
• Following up on leads to nurture them through the sales funnel.

Data & Administration:

• Accurately recording all call activities, outcomes, and lead information in a CRM (Customer Relationship Management) system.
• Maintaining a clean and up-to-date database of prospects.
• Generating reports on call metrics and campaign performance.

Market Intelligence:

• Gathering and documenting information about market trends, competitor activity, and client feedback.
• Providing insights to help clients refine their sales and marketing strategies.

A successful candidate will be able to demonstrate the following skills:

Exceptional Communication

• This is the most crucial skill. A successful telemarketer must be articulate, confident, and persuasive. They need to be able to engage in intelligent, non-scripted conversations, listen actively to client needs, and adapt their tone and style to different people and situations.

Active Listening

• The ability to truly listen and understand a prospect's challenges and pain points is essential. This allows the telemarketer to tailor their message and identify whether the prospect is a good fit for their client's solution.

Resilience & Persistence

• This role involves a high volume of calls and frequent rejection. Success requires the mental toughness to handle setbacks, remain positive, and keep making calls. A persistent, "never give up" attitude is vital.

Rapport-Building

• The ability to quickly establish trust and a professional connection over the phone is key. This moves the conversation beyond a simple cold call and into a more collaborative discussion.

Time Management & Organisation

• A successful telemarketer needs to be highly organised to manage their call schedule, follow-up tasks, and track their pipeline effectively. They must be able to prioritise leads and activities to meet targets.

Curiosity & Problem-Solving

• A naturally inquisitive person who enjoys learning about different businesses and industries will excel. They should be able to ask insightful questions to uncover a client's needs and then position their own client's solution as the answer.

Goal Orientation

• This is a target-driven role. Success requires a strong desire to meet and exceed key performance indicators (KPIs) such as the number of calls made, appointments set, or leads generated.

CRM Proficiency

• The ability to use CRM software (like Salesforce, HubSpot, or Zoho) to log activities, track leads, and manage data is a non-negotiable practical skill.

In return for your hard work and commitment, our client offers fantastic benefits and incentives including:

• Competitive salary and commission structure.
• Opportunities for career advancement.
• Comprehensive training and development.
• Supportive and collaborative work environment.
• Generous holiday allowance and flexible working arrangements.
• Recognition programs and incentives for top performers.