IT Support and Systems Officer

IT Support and Systems Officer

York, North Yorkshire YO1

£28,000 per annum

Permanent Office based role

37.5 hours per week Monday to Friday with at least 3 days a week based in the York office

Do you love problem-solving, supporting people, and keeping systems running smoothly? Hawk 3 Talent Solutions are looking for an IT Support and Systems Officer to join a team in York, North Yorkshire and be one of the first points of contact for IT support across a number of offices.

This is a hands-on, varied role where no two days are the same one moment you might be helping a colleague with their laptop, the next you re ensuring the booking and payment systems are working seamlessly.

What you ll be doing

• Providing professional IT support to colleagues both onsite and remotely
• Installing, maintaining and troubleshooting PCs, servers, EPOS tills, and peripherals
• Supporting networks, VPN connectivity, and WiFi systems
• Working with Microsoft 365 tools (Exchange, Teams, Defender, etc.)
• Helping to manage user accounts, file security, and system backups
• Assisting with our booking system and payment platforms, including refunds and updates
• Keeping documentation, audits, and training materials up to date
• Getting involved with exciting IT projects and system upgrades
• Supporting colleagues with training and guidance

What we re looking for

• A tech enthusiast with experience across IT systems, networks, and Microsoft 365
• Someone proactive, friendly, and approachable you ll be a go-to person for support
• A problem-solver who enjoys variety and learning on the job
• Flexibility to work occasional weekends and evenings when needed
• A full UK driving license (with the ability to travel to sites across the UK) Use of a company vehicle is provided.

What s in it for you

• The chance to work in a supportive and dynamic environment where your ideas are valued
• Opportunities to grow your skills and take part in exciting projects
• The satisfaction of knowing your work helps thousands of people enjoy memorable experiences every year

• Company pension
• Cash back on your medical costs,
• An additional day off for your birthday,
• Shopping discounts

If you re ready to bring your IT skills to a role that s about more than just systems one where you can really make a difference we d love to hear from you.

If you would like to apply for the role of IT Support and Systems Officer, then please email your CV to (url removed) or call Deb on (phone number removed)

Closing date is 22.9.2025 Please note this could change subject to suitable applications.

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future