Due to growth my client, a highly regarded and well established financial services firm, currently seek an experienced Complaints Handler to act as a first point of contact for potential complaints. Working across a range of financial products duties will involve: Acknowledging receipt of customer complaints Conducting thorough investigations and liaising with a range of stakeholders to ensure all relevant information is gathered Ensuring complaints are dealt with in accordance with FCA DISP regulations Liaising with policy holders and keeping them informed of how their complaint in progressing Liaison with the Financial Ombudsmen Service Providing insight / ideas to colleagues as to process and procedural improvement Ensuring complaints are expedited as effectively and efficiently as possible Applicants must possess prior complaints experience from the financial services sector along with a strong understanding of regulatory requirements. You will possess excellent communication skills and the ability to work under pressure whilst managing clients with empathy and understanding. This is a great opportunity to make your mark in a new position supporting the wider claims team and offers a great working environment and potential for long term development.
Sep 09, 2025
Full time
Due to growth my client, a highly regarded and well established financial services firm, currently seek an experienced Complaints Handler to act as a first point of contact for potential complaints. Working across a range of financial products duties will involve: Acknowledging receipt of customer complaints Conducting thorough investigations and liaising with a range of stakeholders to ensure all relevant information is gathered Ensuring complaints are dealt with in accordance with FCA DISP regulations Liaising with policy holders and keeping them informed of how their complaint in progressing Liaison with the Financial Ombudsmen Service Providing insight / ideas to colleagues as to process and procedural improvement Ensuring complaints are expedited as effectively and efficiently as possible Applicants must possess prior complaints experience from the financial services sector along with a strong understanding of regulatory requirements. You will possess excellent communication skills and the ability to work under pressure whilst managing clients with empathy and understanding. This is a great opportunity to make your mark in a new position supporting the wider claims team and offers a great working environment and potential for long term development.
Pensions Complaints Handler Belfast 4-6 months FTC Competitive Day Rate We're looking for an experienced Pensions Complaints Handler to join our client's specialist team in Belfast on a fixed-term contract. You'll play a key role in investigating, resolving, and responding to pension-related complaints in a timely and compliant manner, ensuring fair outcomes for customers. This is an excellent opportunity for someone with a strong pensions or financial services background who enjoys problem-solving, clear communication, and delivering exceptional customer service. Key Responsibilities Handle end-to-end complaints relating to pension products and services. Investigate issues thoroughly, liaising with internal teams and external stakeholders as required. Assess evidence, apply relevant legislation and regulations, and ensure decisions align with company policies. Draft clear, professional written responses that meet FCA/FOS requirements. Maintain accurate records and case notes within the complaints management system. Meet agreed timescales and quality standards for case resolution. Skills & Experience Proven experience in complaints handling, ideally within pensions, retirement products, or wider financial services. Strong understanding of pension schemes (DB, DC, annuities, transfers, etc.) and related regulatory frameworks. Excellent written and verbal communication skills. High attention to detail with the ability to interpret complex information. Ability to work independently and manage a varied caseload. Familiarity with FCA DISP rules and FOS processes is highly desirable. Why Join? Work with a respected financial services organisation with a strong focus on customer fairness. Competitive day rate and hybrid working flexibility. Opportunity to enhance your specialist pensions knowledge and gain exposure to complex cases.
Sep 08, 2025
Full time
Pensions Complaints Handler Belfast 4-6 months FTC Competitive Day Rate We're looking for an experienced Pensions Complaints Handler to join our client's specialist team in Belfast on a fixed-term contract. You'll play a key role in investigating, resolving, and responding to pension-related complaints in a timely and compliant manner, ensuring fair outcomes for customers. This is an excellent opportunity for someone with a strong pensions or financial services background who enjoys problem-solving, clear communication, and delivering exceptional customer service. Key Responsibilities Handle end-to-end complaints relating to pension products and services. Investigate issues thoroughly, liaising with internal teams and external stakeholders as required. Assess evidence, apply relevant legislation and regulations, and ensure decisions align with company policies. Draft clear, professional written responses that meet FCA/FOS requirements. Maintain accurate records and case notes within the complaints management system. Meet agreed timescales and quality standards for case resolution. Skills & Experience Proven experience in complaints handling, ideally within pensions, retirement products, or wider financial services. Strong understanding of pension schemes (DB, DC, annuities, transfers, etc.) and related regulatory frameworks. Excellent written and verbal communication skills. High attention to detail with the ability to interpret complex information. Ability to work independently and manage a varied caseload. Familiarity with FCA DISP rules and FOS processes is highly desirable. Why Join? Work with a respected financial services organisation with a strong focus on customer fairness. Competitive day rate and hybrid working flexibility. Opportunity to enhance your specialist pensions knowledge and gain exposure to complex cases.
