Ascendion / IT Studio Support Administrator (L2) / Manchester, UK / Contract / Start: In one month
Ascendion is seeking an experienced IT Studio Support Administrator (L2) to join our team for a contract opportunity based in Manchester, UK.
Project Overview / Context
The IT Studio Support Administrator (L2) will provide end-to-end technical support across studio environments, ensuring smooth operations of IT infrastructure, applications, and end-user systems. The role requires expertise in system administration, troubleshooting, service management, and collaboration with cross-functional teams to maintain a secure and efficient IT ecosystem.
Responsibilities
Deliver L2 IT support for studio operations including hardware, software, servers, and networks.
Administer and troubleshoot Active Directory, LDAP, SSO, and authentication services.
Support installation, configuration, and maintenance of IT systems including Windows, Mac, VMware, and Nutanix.
Manage incident, problem, and change processes using tools such as ServiceNow, Jira, and Zendesk.
Provide support across cloud and virtualized environments (Azure, AWS).
Ensure security controls through firewalls, DNS, SOC, and protocol management (TCP/UDP, HTTP, SSH).
Collaborate with teams to manage deployment, version control (Git, CVS), and automation tools (Ansible, ConTeXt).
Maintain switches, networks, and connectivity to ensure high availability.
Deliver excellent customer service and technical support for studio end-users.
Support IT projects using agile/scrum or waterfall methodologies.
Required Skills
Proven experience in IT support, administration, and troubleshooting at L2 level.
Strong knowledge of Active Directory, LDAP, SSO, and identity management.
Hands-on expertise with Windows, Mac, VMware, Nutanix, and cloud platforms (Azure, AWS).
Experience with ServiceNow, Jira, Zendesk, or other ticketing/service management tools.
Good understanding of network protocols (TCP/UDP, HTTP, SSH) and firewalls.
Knowledge of hardware, switches, and IT infrastructure components.
Familiarity with automation tools (Ansible, Git, ConTeXt) and deployment practices.
Excellent communication and customer service skills.
Ability to work in agile/scrum and waterfall environments.
Team player with problem-solving mindset.
Preferred / Nice-to-have Skills
Experience with SOC operations or security administration.
Knowledge of mobile device support and deployment.
Exposure to project management and requirements gathering.
Familiarity with IT quality management and testing processes.