Role Purpose
Acting as a focal point for warranty support activities throughout the European region. The role provides pro-active customer support to the European warranty functions at both market and Dealer level.
Role Scope
- Working in an experienced Warranty team in an open plan office.
- Front line support for factories and responsible markets.
- Implement new and improve existing initiatives within the Pan-E warranty functions.
- Support ongoing improvements within warranty operations for policy change activities.
- Monthly warranty data analysis and internal reporting of warranty performance.
- Business support for European warranty operations.
- Day to day support of incoming enquiries across the region for warranty enquiries.
- Set up of import vehicles to warranty system to allow claim handling.
- Month end invoice processing between factories & Head Office.
- Support creation of Draft bulletins or changes to policy manual.
- Liaise with MSXI UK Programme Manager to propose improvements/best practice where appropriate.
- Liaise with Branch personnel at all levels.
- Liaise with all relevant parties and highlight to management areas for concern, opportunities to develop the processes and further reduce excess warranty costs.
Experience
- Experience working within a Warranty role.
- Dealer Franchise or OEM warranty background with demonstrable warranty operations experience would be an advantage.
- Customer experience would be judged a significant advantage.
Knowledge
- Understanding of Automotive Aftersales business operations.
- Understanding of the warranty concept and process.
Skills
- Strong analytical and problem-solving skills.
- Work to tight time schedules, producing and maintaining a high level of quality.
- PC literate - Ability to generate reports using differing software packages.
- High attention to detail and ability to work to set processes.
- Outstanding communications skills.
Attributes
- Flexible approach to work and self-sufficient.
- A genuine interest in working with people from a variety of organisations and cultures.
Working Pattern and Location
Permanent role
Mon Fri (40 hours a week)
Hybrid (3 days in the office, 2 days from home)
Office based in Bracknell (Berks)
Package
Salary up to £35,000
25 days annual leave entitlement + bank holidays
Company contributory pension plan
Cashback healthcare scheme
Life Assurance
Car Salary Exchange Scheme
You can learn more about MSX International on our website: MSX International