Payments Relationship Manager

Payments Relationship Manager Gibraltar
£70,000 £105,000 (depending on experience), healthcare, pension, 20 days holiday plus 12 bank holidays
Onsite Gibraltar

About the Opportunity
Join a forward-thinking company within the Gambling and iGaming sector that s expanding internationally and investing in innovative technology. As Payments Relationship Manager, you ll take full ownership of global payment strategies, driving partnerships, resilience, and efficiency across multiple markets. This is a senior role where your expertise and leadership will directly influence business performance and customer experience.

What You ll Be Doing
In this role, you ll take the lead in managing and developing relationships with payment service providers, ensuring regular communication and strategic reviews that drive performance and strengthen partnerships. You ll act as the company s key representative when securing new agreements, negotiating robust commercial terms, and introducing innovative payment solutions. By staying ahead of global payment trends, regulations, and emerging technologies, you ll provide valuable insights to stakeholders and shape a clear payments roadmap that balances efficiency, compliance, and customer experience. You ll oversee the full onboarding process for new PSPs, from documentation through to integration, working closely with product teams to ensure seamless, user-focused solutions. Alongside this, you ll equip internal teams with the knowledge and training they need to manage systems effectively, while also driving smart routing strategies to optimise costs. Finally, you ll take responsibility for monitoring payment performance, fraud, and chargebacks, ensuring strong controls and proactive measures are in place to safeguard operations across global markets.

Key Requirements

• Proven experience in a senior payments role within the iGaming and Gambling sector.
  
• In-depth understanding of global PSPs, acquiring models, and alternative payment methods.
  
• Strong track record of managing international payment relationships and strategy.
  
• Commercial expertise in contract negotiation, cost optimisation, and reserves.
  
• Knowledge of compliance processes, fraud prevention, and chargeback management.
  
• Excellent communication and stakeholder management skills at senior level.
  
• Ability to balance strategy, performance, and customer experience.
  

What s in it for You

• A salary between £70,000 £105,000 depending on experience.
  
• Benefits including healthcare, pension, 20 days annual leave plus 12 bank holidays.
  
• A collaborative, inclusive environment where your expertise drives impact.
  
• The chance to influence strategy and innovation within a growing iGaming company.
  
• A full-time, onsite role in Gibraltar with a supportive and international team.
  

Interested?
Please apply now and one of our team will be in touch shortly.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.